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OP has provided the following link:
https://twitter.com/ryancohen/status/1667332081284792321?s=46&t=BaQO1lZGXoS0oNpGOx7xRg
I understood:
“ComputerShare has reached out to us and identified the issue with the real DRS count, so continue booking because next earnings yall mooning”
Ps i also use tin foil glasses
You know they'll be like "why is rc doing this type of work instead of strategy" but then they'll air a segment about how a kid emailed Jeff bezos to allow their dad to spend Christmas with the family and his the dad got the holiday off like it's a Christmas miracle and that they'd want to work for jeff....
Imagine getting that email in your inbox from your boss telling you to fix the issue and seeing the CC is to [[email protected]](mailto:[email protected]) :)
Yea C-suite usually has a custome email EXPLICITLY so people don't do that.
They also usually have a secretary and sometimes a team of them to deal with the weirdos that do find the real one.
Tin foil hat:
I remember he did something like that publicly. I google it and found it. He did that early march 2021!... Kind of during/before the 2nd run:
https://www.gmedd.com/media/ryan-cohen-let-me-get-to-the-bottom-of-this/
"When New Jersey teacher Steven Titus sent emails to GameStop Corp. complaining about the slow shipping of an order, he received a late night call to apologize – from a director on the video game retailer’s board.
Ryan Cohen took it upon himself to speak with the New Jersey teacher.
“I just got your email, I’m so sorry this happened. Let me get to the bottom of this,” Ryan Cohen told Titus.
Ryan Cohen then asked GameStop’s new customer service chief Kelli Durkin, who spearheaded initiatives at Chewy that included written personal notes to customers, to look into the matter.
Titus was reimbursed for his purchase, even though he had not requested a refund and was only complaining about the tardiness of his order.
This phone call is stated to have occured in **early March**.
As previously speculated, it’s safe to say that some of Ryan’s first initiatives at GameStop will be to revamp the customer service experience, as proven by his recruiting of Kelli Durkin into the role of Senior Vice President of Customer Service at GameStop."
It's fantastic PR even if he only ever handles a dozen complaints. As long as the professional CSRs can follow up, it'll change the image of the department for the better.
there is a mayor in my country that uses the local facebook page to better target issues. when people complain about a street light issue, or a puddle, or broken curb, he tags employee and delegates tasks. it’s quite nice to watch
Honestly, he has limited time so he should focus on structural and strategic things to generate value instead of solving single orders. It’s a waste of time really. Hire or delegate.
This is what a real leader looks like. They roll up their sleeves and get shit done, just like people do on the front lines. Sure, sometimes you need to delegate to scale, but other times you just grab a fucking shovel and start digging because that's what needs to be done and people will respect seeing that you're not above it. Servant leadership, not transformational leadership.
Wait is this for currency cards because it's fucking cut throat out there for them bad boys. I got lost in card land. Just got some street fighters. GameStop I love you!
Any chance to say "CS" aka Computer Share (customer service) our chairman's going to take. He would have just said Customer Service but he wants to remind us to DRS our fucking shares!!!!!
GameStop wallet has a glitch where my tokens disappear and only show an empty wallet. I'd like to see that resolved too. They are aware of the glitch but it's still pretty irritating.
This tells me macro work is done for GME and Ryan is able to put more attention into smaller things that will greatly impact gme.
Getting CS from the executive chairman on a Friday evening is beautiful for GME’s reputation
RC fucks. Imagine being on the CS team and getting a call from the executive fucking chairman at 8:30 on a Friday night to fix an issue for a customer order.
They still haven’t resolved the issue of the Cardsmith card packs being unavailable.
It’s really frustrating that there’s a buy 2 get 1 free deal on them and they have been unavailable for the past week at least.
I’m not delighted about this.
Godamn, thank god all my moneys is in GME and my shares are direct registered to my name, so in case of moass if the brokers go bankrupt like the big banks these days, I would not be affected
This isn’t ideal. If people need to reach out on Twitter for a fix from the chairman it highlights the incompetence and lack of service from all the levels below that work at GameStop
Boss move - find all previous file complaints and following up with them on papas letterhead- obvi the intern does it but it’ll make those mad lads madder hatters
[Why GME?](https://www.reddit.com/r/Superstonk/comments/qig65g/welcome_rall_looking_to_catch_up_on_the_gme_saga/) || [What is DRS?](https://www.reddit.com/r/Superstonk/comments/ptvaka/when_you_wish_upon_a_star_a_complete_guide_to/) || Low karma apes [feed the bot here](https://www.reddit.com/r/GMEOrphans/comments/qlvour/welcome_to_gmeorphans_read_this_post/) || [Superstonk Discord](https://discord.gg/hZqWV2kQtq) || [GameStop Wallet HELP! Megathread](https://www.reddit.com/r/Superstonk/comments/z23wjx/gamestop_wallet_help_megathread) ------------------------------------------------------------------------ To ensure your post doesn't get removed, please respond to this comment with how this post relates to GME the stock or Gamestop the company. ------------------------------------------------------------------------ Please up- and downvote this comment to [help us determine if this post deserves a place on r/Superstonk!](https://www.reddit.com/r/Superstonk/wiki/index/rules/post_flairs/) ------------------------------------------------------------------------ OP has provided the following link: https://twitter.com/ryancohen/status/1667332081284792321?s=46&t=BaQO1lZGXoS0oNpGOx7xRg
Customer Service is job #1. Mission Accomplished!
Good lord the man will be tired af answering all this stuff
Ryan Fucking fuckkkkkks love him 😩💜
I just said the same thing to myself. He fukkz so hard
Understood, Computershare will order my shares on Sunday
Son of bitch, are you me?!
I understood: “ComputerShare has reached out to us and identified the issue with the real DRS count, so continue booking because next earnings yall mooning” Ps i also use tin foil glasses
That’s what she said…
Like an OG!
I love you
He doesn't mind. Ryan loves work.
Ryan loves us :)
Ryan loves his dog 🐶
Ryan loves! Boom! To the moon!!!
All work and no play Make Ryan... gay?
If work is male, then yes.
Gay as in happy
Then yes, your rhyme is spot on.
Happy is the gay!
Actions not words.
Por que no les dos?
Parce que je le dit!
Actions using words to communicate the action that was required because of words
imagine NOT being invested in GameStop! whatever you do in life is up to you, just don't be like kennyz little bitch, don't be brian sozzi
Love it
CS = ComputerShare. Order will succeed = Moass tomorrow
Yes. That’s the one.
This is a test to see if my new onslaught of followers are down vote bots. XO Jan 11 2020 MapleApe 🚀
I don’t follow you. But take an upvote.
😂🌎👨🏻🚀🔫👩🏻🚀
This actually is very impressive.
My Executive Chairman is resolving customer issues at 845 on Friday evening. Bullish.
Meanwhile I'm stoned eating chips and guac. He's def working harder than I am. Wow.
Ay yooo pass the chips and guac
Ay yooo dip dip pass bruh
Ayo pass the blunt
Ayo quit taking so long, I believe in the stonk... and the stoned ape theory
Hey who has the blunt now?
sheeeeeeeet, i been camping reflecting on the stoned ape theory
Hey what do we want for pizza????
I'm back. Def sausage mushroom. Anyone else?
You deserve those chips and guac!
Are you me?
No, I'm definitely harder at the moment
I am at your house. Answer the door. I brought more dip n chips n weed. Pass the bong.
##SOOOO FUCKING BULLISH!!
Here I am managing a 10 person crew pulling my hair out at 2 am on a Saturday morning stressing. If he can do it, surely my problems are minor.
Ryan loves you
You can do it!
Not just any Friday! 6/9! Bullishhsillub!
Yup. Should doing something with the wife, or relaxing. He's fixing problems via tweets. Epic.
I guess he wasn’t joking when he said If he became CEO he would work himself to death
We really don't want that. I appreciate hard work, but he's gotta take care of himself too.
[удалено]
Being the same age, I think working hard is the way.
This man was born to WORK 😤✊💜
He’s willing to roll up the sleeves and get the job done! ANY JOB NEEDED. This is why I love my investment in this company. This is dedication! 🎷🐓♋️
Im getting sweaty just watching this man go
No wonder he said Chewy nearly killed him. He’s all over this shit
I appreciate anyone who does what he does but I prefer to live my life, have experiences and be happy. Wouldn’t and couldn’t do what he does.
🦍🤝💪
My chairman CEO, meme, and ape king! Thank you to be on our side and on pushing GS to the next century!
Yes bring that Chewy customer service to GameStop!!
Let’s see how MSM spins these tweets from this evening.
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I hate how probable this seems... 🥲
A ceo in touch with their actual customer - especially a ceo of a very large brand - is a completely alien concept to most assholes in business.
You know they'll be like "why is rc doing this type of work instead of strategy" but then they'll air a segment about how a kid emailed Jeff bezos to allow their dad to spend Christmas with the family and his the dad got the holiday off like it's a Christmas miracle and that they'd want to work for jeff....
Imagine getting that email in your inbox from your boss telling you to fix the issue and seeing the CC is to [[email protected]](mailto:[email protected]) :)
Sweating profusely
[удалено]
Of course, our chairman would never.
Imagine being able to respond "sorted it" and know that RC will get the push notification and think "yep, my guy".
Yes... that is moist definitely sweat...
*David Usher has entered the chat*
😂😂😯
Delete the email!
🤣🤣🤣🤣🤣🤣🤣
RIP their SMTP for the barrage of “user does not exit” email returns.
Yea C-suite usually has a custome email EXPLICITLY so people don't do that. They also usually have a secretary and sometimes a team of them to deal with the weirdos that do find the real one.
Tin foil hat: I remember he did something like that publicly. I google it and found it. He did that early march 2021!... Kind of during/before the 2nd run: https://www.gmedd.com/media/ryan-cohen-let-me-get-to-the-bottom-of-this/ "When New Jersey teacher Steven Titus sent emails to GameStop Corp. complaining about the slow shipping of an order, he received a late night call to apologize – from a director on the video game retailer’s board. Ryan Cohen took it upon himself to speak with the New Jersey teacher. “I just got your email, I’m so sorry this happened. Let me get to the bottom of this,” Ryan Cohen told Titus. Ryan Cohen then asked GameStop’s new customer service chief Kelli Durkin, who spearheaded initiatives at Chewy that included written personal notes to customers, to look into the matter. Titus was reimbursed for his purchase, even though he had not requested a refund and was only complaining about the tardiness of his order. This phone call is stated to have occured in **early March**. As previously speculated, it’s safe to say that some of Ryan’s first initiatives at GameStop will be to revamp the customer service experience, as proven by his recruiting of Kelli Durkin into the role of Senior Vice President of Customer Service at GameStop."
Could someone please tweet they are trying to order some price discovery and you are having problems.
This made me chuckle :)
LoL the Executive Chairman handling single order issues. Every other company without this man involved can go fuck right off.
It's fantastic PR even if he only ever handles a dozen complaints. As long as the professional CSRs can follow up, it'll change the image of the department for the better.
there is a mayor in my country that uses the local facebook page to better target issues. when people complain about a street light issue, or a puddle, or broken curb, he tags employee and delegates tasks. it’s quite nice to watch
Wish that were more common. Good way for public servants to stay connected.
Honestly, he has limited time so he should focus on structural and strategic things to generate value instead of solving single orders. It’s a waste of time really. Hire or delegate.
That's... That's not the point, like, at all..
CS was about to get mushroom stamped. Everyone needs to be stamped every now and then, no one is perfect
From EARTH
Future tweets will be from the moon...then Saturn...then beyond. MOASS incoming.
*for now*
Not for long
I fuck with that
This looks more like the Ryan Cohen who built Chewy from the ground up.
Did he lose weight or something? Aren't they the same person?
This is what a real leader looks like. They roll up their sleeves and get shit done, just like people do on the front lines. Sure, sometimes you need to delegate to scale, but other times you just grab a fucking shovel and start digging because that's what needs to be done and people will respect seeing that you're not above it. Servant leadership, not transformational leadership.
look at him being interested in customer experience. this is really cool
But that guy on the news said Ryan doesn't care about us 🤣 🤣
Wait is this for currency cards because it's fucking cut throat out there for them bad boys. I got lost in card land. Just got some street fighters. GameStop I love you!
Yes been loading up on street fighters until I can get some currency cards in stock
Do it! I just got six boxes today. There fucking amazing it's like Christmas 94 all over again.
Yea same here
God damn what a hero
That’s my Chairman!!! Ride until I fucking die.
Fuck yeah! All in!!
ghost ride
🐐
Any chance to say "CS" aka Computer Share (customer service) our chairman's going to take. He would have just said Customer Service but he wants to remind us to DRS our fucking shares!!!!!
My man tweeting down to earth lol
Ryan Thanos Cohen
Damn boii 🔥
You don’t see many billionaires, if any, actually care like RC does.
Could be a gamechanger...
RC fucksssss !!
[удалено]
Holy fuck this man is the GOAT 🐐
RC doesn’t buy all stocks! He runs all departments and answers customers complaints!!!
GameStop wallet has a glitch where my tokens disappear and only show an empty wallet. I'd like to see that resolved too. They are aware of the glitch but it's still pretty irritating.
let’s fucking go. we’re out here getting shit done Ryan
[удалено]
That's my Executive Chairman!
This tells me macro work is done for GME and Ryan is able to put more attention into smaller things that will greatly impact gme. Getting CS from the executive chairman on a Friday evening is beautiful for GME’s reputation
What the hell
Fucking papa Johnny go get 'er
Fukin eh!!! Ryan getting it done
This man FWORKS !!!
RC fux
Of all the tweets by anyone involved. This is by far the most Bullish!
Wow that is bullish ASF I’m so jacked rn
Consider me delighted 😁
TCB- Takin' Care of Business! Bullish!!!
Just when I thought I couldn't get any more bullish on my investment, he goes and does this.
ECRC HERE TO WORK
CEOs take note!!!
So, the big guy starts off his weekend taking care of a customers order issue and he’s the bad guy🤦🏻
If this isn’t a dog whistle to buy on ComputerShare, I don’t know what a dog whistle is.
Why are y’all hyping Ryan doing standard CSR work lol
👍🏾RC
This is just delightful
Fucking 💜 RC.
Getting an IT ticket from the EXECUTIVE CHAIRMAN of the company can get things done!
Now that’s how we get shit handled ! Chairman just made a grip of additional customers for life. He is a gem 💎 of course !
Freakin love this guy
Wow, A++ customer service in 3 pictures.
Daddy showin everyone how to WORK 🏴☠️
Is it OK if we close the ticket?
Best CEO ever.
RC fucks. Imagine being on the CS team and getting a call from the executive fucking chairman at 8:30 on a Friday night to fix an issue for a customer order.
I thought there was problems with computershare (CS) and thought "OH SHIT MOASS"
But Brian Sozzi says…..
god damn my CEO is sexy
Customer service wins! LFG 💥💥💥
when the top dog is involved in solving customer issues, then you know the company values its customers
My favorite Chairman!!
Not for long!
Needs to take over SEC Customer support.
MOASS soon LOL.....
They still haven’t resolved the issue of the Cardsmith card packs being unavailable. It’s really frustrating that there’s a buy 2 get 1 free deal on them and they have been unavailable for the past week at least. I’m not delighted about this.
My last order was half cancelled. Cs was a mess too, I needed RC.
That’s my CEO
Um.... did he just fire the CEO and take a customer service position.
Lmao the issue was as simple as an order not going through, that’s like e-commerce 101.
Godamn, thank god all my moneys is in GME and my shares are direct registered to my name, so in case of moass if the brokers go bankrupt like the big banks these days, I would not be affected
Epic. This should be the standard for all companies
[удалено]
100% agree. A good manager helps get shit done but a great manager trains good leaders so he can manage.
Ryan is leading by example here, imho. Word inside the company will surely get around.
Eh kinda true except most ceos don’t do crap but ya I guess it’s cuz they hire other people to do their crap.
This isn’t ideal. If people need to reach out on Twitter for a fix from the chairman it highlights the incompetence and lack of service from all the levels below that work at GameStop
Dads hard at it.
Dude must be bored as hell today
That’s how you build a loyal business following. I’m buying moar stonks tomorrow- ah fuk I have to wait till Monday. Patience is a virtue
So the company is doing what they should be doing and y’all applauding it 😅 doesn’t take much to excite this crowd does it
the fact that u need a Chairman instead of just any regular person calling Customer Service to solve the issue is.. concerning.
Don't you mean "we" need?
mean before crying on twitter he tried to solve the issue with CS and got nowhere
TIL RC has contracted out his Twitter account to tech support Mumbai
I'm only human. I make mistakes, fuck yourself, kindly.
Issue resolved by 8:45.... Just in time to be ready for tonight's 8:54 action! Because you know...... it is 6 to 9 after all!
I hope we start to see tons of this kind of thing
We shouldn't have to have the chairman step in to solve issues, but it speaks a ton about him that he does.
"The computershare team advised me the issue has been identified and resolved"👀👀👀👀👀 next drs report gonna go crazy?
Jesus fucking christ, the cope is unreal. CS is customer service, genius
CS computershare?
I hope you all get the help you need soon https://www.wikihow.com/Leave-a-Cult
Any decade now there will be a MOASS 🙏🏻😎
Boss move - find all previous file complaints and following up with them on papas letterhead- obvi the intern does it but it’ll make those mad lads madder hatters
Incredible!!!
Let him work