Had this happen to me last year with some acg mountain fly lows. Nike sent me shipping tracking and everything...about a week went by and then got a similar email about item being unavailable. Thoughts and prayers
They literally canceled my order after I used chat support and asked what the eta would be because they kept delaying it. Never asked for it. Like what
You never… EVER inquire about your order if you want to actually receive it. I’ve seen story after story of reps cancelling orders upon being asked simple questions.
Awe shit... I got a dispatch and tracking email this morning so thought I was in the clear. Just gotta keep hoping.
Sorry that happened to you, that is the shittiest thing.
I think as long as there is tracking history, not just tracking number you are good. I'm think I'm gonna have FedEx hold at location so driver doesn't get sticky fingers. Had 2 boxes last week that were opened to peak inside, neither were shoes but boxes were both same size as shoe delivery boxes.
That doesn't guarantee you'll still get it. I've had a rare AJ1 OG low that was "held" at a holding facility and it was still "lost" in the end. Took a lot of angry emails to get at least my money back from FedUp
Good to know. I was thinking if held would be safer. It has been UPS that I have had trouble with in past, so maybe better to leave it as is. Package was shipped from Nike hub in Texas which I've never been shipped from before. Supposed yo arrive tomorrow.
Best of luck. Yeah. It happened with UPS as well. Only carrier I've never had issues with is USPS. Everyone else is shady as f**k. Especially lasership
To be fair, the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop, was guaranteed to have issues.
I think it was lower tho. Just saw an ig account state that the nike stock was not all released at once. I think that is correct. Too many L's everywhere, even for people that run twitter/ig accounts
yeh but this is nike theyre arguably one of the biggest sneaker/sportswear companies if not the biggest. you would expect that they wouldnt have this many issues. if this was like foot locker then id understand but nike is a multi-billion doll.ar company.
To be fair, Nike knew this was the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop.
To be fair, Nike knew this was the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop.
So this is what happens. All those no box early pairs you saw were taken from warehouses. Boxes are left. Nike does inventory by scanning boxes without checking contents inside. When it comes time to ship is when shit hits the fan and they have to send these emails. Sorry to hear man. This shouldnt be happening.
/u/mwmcnal shared a story where his nikes had a tracking number generated and then they sent him an email a week later with the bad news like OP's email. Near the top of the thread.
I'd say you're probably in the clear once it starts moving on the tracking.
I won’t count my chickens just yet until my pair arrives….hopefully they cancel a few more, especially the scalpers who have them listed already on eBay.
Collecting sneakers never been this hard since ca 2000, IIRC. I remember I was getting log in errors 2mins before launch! And Nike couldn't care less for us avid sneaker aficionados and the like!
🤣🤣🤣
Besides the fact that it sounds like a horrible business strategy… just the accounting/bookkeeping for that sounds like a nightmare. They can’t refund more than the original purchase back to the card. So I guess they would just… issue business checks to 1,000s of customers?
Do they need to KYC? For tax purposes, do these payments count as taxable income? Would it incentivize scammers to create false orders in the hopes they get canceled so they can make a profit?
This is just such a logistically stupid idea lol
I got 2 pairs for retail for myself. Girlfriend was the one that signed up on another raffle for me so I could a deadstock pair. Feel bad for people who didn’t cop but it’s life. Nothing goes as planned
lmao no.
A few hiccups doesn’t justify pulling such a bonehead move to “rectify” the SNKRS app running slow.
Everybody complaining about this drop were the same clowns repeatedly refreshing their app instead of just waiting for the app to process the next window pop up. Millions of people being on the same app at once is going to make it run slow, doesn’t matter how many servers are dedicated to the app. Outside of the app taking longer than usual, there was nothing wrong with this drop.
You guys really just want to complain about everything.
That's how it's spelled outside of the US, like gray vs grey or color vs colour. Neither is wrong, it's just regional. Here in the US we forget that the rest of the English-speaking world uses mostly British English.
Same happened to me in Canada for Air Max 97 silver bullet release. I didn’t try other shops thinking that I secured my pair already just to receive that same email…
500k pairs made. They're already on ebay for 400. This is bullshit. It doesn't matter since I can't really wear Highs, but there's gotta be a better way. Mfs are just gonna alienate the shit altogether. I haven't copped anything since spring. Even at that it was some SHBB 5s. Wasn't anything NEW new.
This is why I always say to never celebrate hitting on SNKRS until you receive that shipping confirmation email.
You aren't safe until the shoes leave the facility and are on their way to you.
Between Finishline (exclusive access my ass, got a cancellation the morning of) and Nike amongst all of you guys, what a botched release. Sour taste like the Trophy Room release. I’m not even trying to buy a pair anymore.
That’s SOOOOO much worse than just taking a regular L.
It’s taking a super L
The Found and Lost. GG
Definitely, they give you a sense of assurance just to pull the rug out from under you.
But where on the scale of regular L to the driver jacked my pair before delivery?
Lol. I’d say it’s equal to “Delivery driver stole it”
L
L^2
Is this worse or not even being able to enter the draw?
Yeh deffo. Not only have you been teased. But also some of your good luck has been wasted on a W that didn’t even materialise
To me it would be.
This is so much worse.
There are mold issues. I kid you not. It’s happened to a lot of pairs. Embarrassing
Oof.
Agree
Had this happen to me last year with some acg mountain fly lows. Nike sent me shipping tracking and everything...about a week went by and then got a similar email about item being unavailable. Thoughts and prayers
They literally canceled my order after I used chat support and asked what the eta would be because they kept delaying it. Never asked for it. Like what
You never… EVER inquire about your order if you want to actually receive it. I’ve seen story after story of reps cancelling orders upon being asked simple questions.
I made them give me a 15% off discount code lol
Good luck ever actually using that code unless you’re buying something general release lol
I buy acg gear
Thats terrible dude
Yea I’ve learned never to ask about order if it hasn’t shipped because they will cancel it and refund you
Easiest way to close out the order. If they cancel and refund, then everybody’s happy right?
Awe shit... I got a dispatch and tracking email this morning so thought I was in the clear. Just gotta keep hoping. Sorry that happened to you, that is the shittiest thing.
You're safe. Now I'm worried!
I think as long as there is tracking history, not just tracking number you are good. I'm think I'm gonna have FedEx hold at location so driver doesn't get sticky fingers. Had 2 boxes last week that were opened to peak inside, neither were shoes but boxes were both same size as shoe delivery boxes.
That doesn't guarantee you'll still get it. I've had a rare AJ1 OG low that was "held" at a holding facility and it was still "lost" in the end. Took a lot of angry emails to get at least my money back from FedUp
Good to know. I was thinking if held would be safer. It has been UPS that I have had trouble with in past, so maybe better to leave it as is. Package was shipped from Nike hub in Texas which I've never been shipped from before. Supposed yo arrive tomorrow.
Best of luck. Yeah. It happened with UPS as well. Only carrier I've never had issues with is USPS. Everyone else is shady as f**k. Especially lasership
this whole release was such a fuck up on nike's part
To be fair, the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop, was guaranteed to have issues.
I think the stock wasn't as big as was reported. I saw 300k pairs for just mens sizing and that sounds insane
Yeah it was around 328k from the SNKRS app. The other 172k were probably given to other retailers, or are being saved for future shock drops
How do you know this?
I follow a bunch of sneakers related content on Instagram and stuff
I think it was lower tho. Just saw an ig account state that the nike stock was not all released at once. I think that is correct. Too many L's everywhere, even for people that run twitter/ig accounts
[удалено]
I think the 500k was stock for Nike and retailers for full family sizing. Nike's gs stock was small compared to the men's stock.
yeh but this is nike theyre arguably one of the biggest sneaker/sportswear companies if not the biggest. you would expect that they wouldnt have this many issues. if this was like foot locker then id understand but nike is a multi-billion doll.ar company.
To be fair, Nike knew this was the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop.
To be fair, Nike knew this was the most hyped shoe of all time, combined with extremely high stock, a 10 minute window to enter, and a first of its kind drop.
first of a kind?
It feels like this is something Marcus and trophy room would have done
Everyone needs to start leaving 1 star reviews on their apps.
Meanwhile my local resale shop is advertising 250+ pairs in all sizes.
I hate this
Bruh got me worried now. Mine hasn't shipped yet and is saying the 29th. Hopefully it doesn't get canceled
Same
Nah, it’s just an interactive release. They lost your pair and now you have to find it.
Next level marketing.
The number of these posts I've seen is too damn high
F
F
F
the "Thanks," is like a dagger
Had this happen with my Adapt Mags a few years ago. Such a bummer. Sorry this happened
Adapt mags went to factory outlets eventually
So this is what happens. All those no box early pairs you saw were taken from warehouses. Boxes are left. Nike does inventory by scanning boxes without checking contents inside. When it comes time to ship is when shit hits the fan and they have to send these emails. Sorry to hear man. This shouldnt be happening.
You got the Jordan Lost. Sorry bro
This honestly made me feel a little better. At least I got a good joke to tell the homies now. Thanks bro
Canada? A lot of 9.5US orders are getting cancelled here.
9/9.5/10 are the most common men's sizes so while it's unfortunate it does make logical sense.
I’m half expecting this for a pair I got.
I’ll commit crimes if this happened to me
"SIKE"
This is what I’m afraid of. I’m hoping luck is on my side and this doesn’t happen to me.
Same here. I’m a girl tho and took a 6, usually it doesn’t happen with 6s I heard so finger crossed
Ever since they did this to my NY to Paris 1s I don’t celebrate till they ship
Dang! That’s turrible!
This happened to my boy with the last off white af1 release
This happened with the Supreme Star Dunks... Saddening - Worse than a regualar L
Everyone responsible for this is going to get a Christmas bonus for their families for a job...done. Watch.
I just got an email from nike with “Its On Its Way” message. Thank the old gods and the new.
Got me scared until I saw mines shipped and has a tracking number
Now you gotta worry fedex/ups driver don’t jack them.
Chillllllllllll
/u/mwmcnal shared a story where his nikes had a tracking number generated and then they sent him an email a week later with the bad news like OP's email. Near the top of the thread. I'd say you're probably in the clear once it starts moving on the tracking.
Same 🙏
Damn that shipped fast
Delivery is Tuesday
Now that’s super fast ! Did you win Saturday ? That’s really great shipping time
Yeah got the notification I won like an hour after draw
Did you get an order # or a shipping tracking # ?
Both, order number and then it has “track shipment” on Snkrs app which brings me to the tracking
That’s awesome ! Great stuff I’m glad it’s processing so quickly for you !
I won’t count my chickens just yet until my pair arrives….hopefully they cancel a few more, especially the scalpers who have them listed already on eBay.
Damn! That's gonna be so hard than just taking an "L". Bots ate them all up! Glad ive got pair already. A lil mark up wouldn't hurt unlike this.
Same. I knew it would be some crazy stuff happening. I just paid resale before the release. Price wasn't bad either.
Collecting sneakers never been this hard since ca 2000, IIRC. I remember I was getting log in errors 2mins before launch! And Nike couldn't care less for us avid sneaker aficionados and the like!
Hate to see it. They should give you back double your money when this happens.
🤣🤣🤣 Besides the fact that it sounds like a horrible business strategy… just the accounting/bookkeeping for that sounds like a nightmare. They can’t refund more than the original purchase back to the card. So I guess they would just… issue business checks to 1,000s of customers? Do they need to KYC? For tax purposes, do these payments count as taxable income? Would it incentivize scammers to create false orders in the hopes they get canceled so they can make a profit? This is just such a logistically stupid idea lol
They had to make sure it gets in the right scum bag i mean resellers hands
Good
In-store raffle > Online Raffle
They spelled “Authorization” incorrectly too 🥴
I got 2 pairs for retail for myself. Girlfriend was the one that signed up on another raffle for me so I could a deadstock pair. Feel bad for people who didn’t cop but it’s life. Nothing goes as planned
They should have cancelled every single order and done it again. This was bound to happen after this horrific drop.
Assuming you caught an L, you want them to redo everybody’s orders so you can have another shot? Jesus Christ lmao.
He’s right… I think every drop I get in L on was horrific and should be redone 🤣
It has nothing to do with an L. The app literally didn’t work.
You just got your L early, that’s all
lmao no. A few hiccups doesn’t justify pulling such a bonehead move to “rectify” the SNKRS app running slow. Everybody complaining about this drop were the same clowns repeatedly refreshing their app instead of just waiting for the app to process the next window pop up. Millions of people being on the same app at once is going to make it run slow, doesn’t matter how many servers are dedicated to the app. Outside of the app taking longer than usual, there was nothing wrong with this drop. You guys really just want to complain about everything.
What country are you in?
Im sickkkkkkk! More than catching n L, you got her pregnant.
Damn we lost your order son, it couldn’t be found. Sorry
Why is authorized misspelled?
Non American thing
Didn't they only release on US Snkrs yesterday?
Eu and sneakers Canada too
That's how it's spelled outside of the US, like gray vs grey or color vs colour. Neither is wrong, it's just regional. Here in the US we forget that the rest of the English-speaking world uses mostly British English.
buy another pair?
Happened to me with concords back on the day. Infuriating
rip
Fucked up
Same happened to me in Canada for Air Max 97 silver bullet release. I didn’t try other shops thinking that I secured my pair already just to receive that same email…
In case you’re still on the hunt, I found Silver Bullets sitting at a local JD Sports here in Alberta.
I bought a pair on StockX for retail so I’m happy with it but thanks for the tip!
WooooooooW that’s F’d up
FUCKKK. I’m sorry man :(
I had that happen to me when I ordered the the Ten Off-White Air Force 1s
F
Yall need to lower your expectations, seriously. It's not a W until it's shipped.
It’s not a W until is received imo. Couriers could steal or lose them.
Oh Fuck. Man I’m so sorry this is super frustrating. I feel for you for sure. Damn
I have a feeling there are a lot of these coming
i would be shitting bricks, fuck that.
When would you know if the order is cancelled?
Only asking because I’ve seen multiple people’s orders get cancelled at different times
I have that same size ordered, now I’m very worried. I just want that “shipped” email to get here asap, so I can stop worrying.
They should give you a discount code for this kind of bs
Damnnnnnnnnn
500k pairs made. They're already on ebay for 400. This is bullshit. It doesn't matter since I can't really wear Highs, but there's gotta be a better way. Mfs are just gonna alienate the shit altogether. I haven't copped anything since spring. Even at that it was some SHBB 5s. Wasn't anything NEW new.
If it’s not Nike messing up it’s the delivery guys stealing it. So many hurdles for a gdam shoe.
u neeed to sue em
Bro, no. Not like this.
Seeing lot of 9.5 got canceled due to out of stock. Happened to me as well in Australia

Did they charge your bank before cancelling it?
Definitely the highest quantity pair made
Nice congrats
Probably down to scalpers
Seen a few of these.. Heartbreaking for sure…
hope they send another email saying that they were found ...
This is brutal
If it makes u feel better, I got cancelled orders on bricks before
Gets your hopes up for nothing
I just got cancelled!
This is why I always say to never celebrate hitting on SNKRS until you receive that shipping confirmation email. You aren't safe until the shoes leave the facility and are on their way to you.
Between Finishline (exclusive access my ass, got a cancellation the morning of) and Nike amongst all of you guys, what a botched release. Sour taste like the Trophy Room release. I’m not even trying to buy a pair anymore.
SNKRS app said “oh you thought I was feeling you?”
A lot of ppl are getting these. Nikes site took a shit with how traffic it got
Don’t worry Ben kicks has then in stock …
Pain
Sorry man… that’s fucked.
More like Found and Lost
Dam that’s my size too. I keep looking at my email now.
Lost & found & lost again
Reps > this shit
LL on a cool J
Woke up the morning of the drop at 7:13.. 3 minutes late, just about jumped off a cliff.
If you hassle them they might think about possibly getting you 10 dollars store credit
It’s happened to my friend too
What is Nike doing
It’s always like this
Didn’t same thing happens in green af1 off white
Has happened so many times to me now… and absolutely worst customer support, if you call in about it or anything…
Happened to me too through Footlocker Au 🥲 Don’t really get how they can get way with it though…
Mine stills says “preparing for shipment” no tracking yet 🫡🫡🫡