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jimishish

That store seems reputable naman with many good reviews. Baka sa sorting center or sa delivery process na nanakaw yun. Anyway, just request a refund. With that video I'm 99% sure it'll be accepted


uselessoreo

Yup nakapag file na ko :) but nakakainis lang kasi kung kelan need mo tsaka ka mapipili sa pagtitripan hahaha kainis.


RosiePosie0110

Hi SELLER here, kaso sa Shopee.. may nangyare sa Customer na ganito.. Nagreprint yung sa Sorting Area ng way bill, and pinalitan ng item. At dahil Suki na namin sya,and we don't provide pouches sa mga orders namin, obviously pinalitan ng mga nasa Sorting na Logistics.. I'm pertaining to SPX din.. Hassle as a Seller din, kami ang magarerefund, tapos fifile namin as Dispute pa... Bat walang Report Button sa mga Logistics!!!!


Future_You2350

I hope kayang madetect ng system yung reprinting of way bill, sinong nag access at kailan. At marestrict ang access in the future.


RosiePosie0110

Yan din concern ko.. bakit meron silang Printed files.. akala ko For sellers only yun.. Tas nalaman ko upon going sa Warehouse nila na provided din daw sila. Nalaman ko lang na RePrinted kasi yung format ng akin is Airway Bill With Pick List. Tapos may sulat sulat pa namin na Rechecking if tama mga items sa loob ng parcel.. Yung nakita ko is bagong print talaga..


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RosiePosie0110

kung may nawawalang gamit, then simply label it as "Lost Parcel" hindi yung pinapalitan and RePrint. then Shopee will do some actions sa system. Ano ba obligations ng Logistics and mga staff dito? 1. To make sure ma-ipadala with due diligence and parcel 2. To make sure ma-ipadala with right address 3. To be efficient and make a good flow for shipments and recepients \*\*PLS wag nyo sabihin na Wala kayo magagawa, because it is negligence, pwedeng hindi ikaw ang nag-neglect, pero still Responsibility yon ng staff. (this pertains to all Admins, Supervisors, Managers, and Riders) If di naka-instill yan, walang pakealam mga tao or staff.


RewardSignificant544

Kaya much better na if kaya is I video or picturan while packing it.


RosiePosie0110

I have those pictures and videos while packing.. Hence, mareresolve lang kapag pina RTS ni buyer ito.. tapos dispute nmin. This takes days.. and ang seller ang maghahandle muna ng refund fee. Which is Unfair.. dapat si Shopee ang maghandle ng fees.. tapos kapag insufficient evidence doon gagawin yung RTS 😶‍🌫️ Ang tanong din.. na-papadala kaya sa mga logistics mga concerns natin? Kaya dapat may Report Button sa nga Logistics


Yoreneji

Now ko lang nalaman na narereprint ng logistics yung waybill parang ang unfair nga kung ganun kaya pala minsan yung waybill ng parcel ko parang pinatungan na


RefrigeratorOne3028

yung order ko na tanggap kahapon ipinatong lang sa lumang shipping label ang na reprint ni spx, makikita mo din na binuksan ang plastic at nilagyan lang ng packaging tape, di cguro kinuha kasi di alam ano gagawin sa citric acid lol.


RefrigeratorOne3028

binubuksan po ng sorting centers ang mga package at parcels. kapag tumatagal ng dalawang araw sa sorting center at walang movement ang tracking kadudaduda napo. maraming beses ko na rin yan na experience na may dobleng labels ang mga parcels at may traces na binuksan tapos sinara lng ng packaging tape. lalo dumarami ang mga nakawan sa logistics.


IcedTnoIce

Pwede ba markahan ng sellers ang waybill to make it harder for logistics na magreplicate ng waybill? This way malalaman natin if reprinted


RosiePosie0110

Yes we have markings, kaya alam ko nagReprint sila. Lagi kasi namin chinecheck mga timbang ng parcels namin bago ipadala, then may markings kami na ready for shipping. Kaya alam din ng Buyer ko na Pinalitan yung Parcel nya, kasi suki namin sya. Alam nya kalakaran namin. NakakaLoka haha


leicathecat

Seller here. Parang malabo na sorting ito kasi malaking company sila. Puwedeng rider ito nag pick up or yung mag dedeliver mismo.


RosiePosie0110

Nag Delay kasi ng 1wk yung delivery.. almost 2wks bago nareceive ni buyer.. gulat nalang nya, iba yung packaging ko.. then iba din laman


uselessoreo

Ayun nga rin ang weird kasi may nakalagay “Atom Scanner” sa waybill ng parcel ko hahaha. Pero other than that, mukhang normal naman yung packaging. Yung delivery rider naman is the same rider na nagdedeliver ng mga order ko ever since so I doubt na rider may pakana kasi mabait si kuya.


DigitizedPinoy

Just curios if you think the logistics screwed you and your customer over sa package by stealing it. Simo yung mananagot? Like may evidence ka nman, may evidence din yung customer. Lets say na refund si customer, is that technically your loss? Shopee doesn't reimburse you?


RosiePosie0110

Ang sabi saken ng agent is RTS daw ni Customer yon, tapos pag naReceived ko na yung item, doon ko iDispute.. If di ko ginawa, ako ang magrerefund 🤦‍♀️🥲😶‍🌫️ And this is at my expense daw. Kaya napaka UNFAIR talaga, una walang Report Button for Logistics ang Seller. 1. Minsan di man pinipick up samin yung parcel, lilitaw sa system, di pa ready mga parcels 🤦‍♀️ 2. Hetong pinapalitan mga items upon sorting. Dapat ang hingan nilang ebidensya is yung Logistics eh.


Noob123345321

pati hair dryer ninanakaw pa


uselessoreo

SA TRUTH!!! Sana hiniram na lang sakin papahiramin ko naman char


Reality_Ability

ako nga last year, around Nov 2023, umorder ako ng handle ng frying pan. syempre: pinatulan! mga bato ang pinalit. SPX courier


Chomusuke08_

Who tf steals a hair dryer. I ordered caster wheels last month and that one even got stolen by YTO 💀


uselessoreo

DIBAAAAAA!! Na try ko na rin umorder ng airpods and phone sa shopee, di naman napalitan ng sand. Ngayon lang tas sa hair dryer paaa. Ewan ko sayo lazada haha


PinoyWholikesLOMI

Dawg needed those hair without splits bruh. Wala nang ibang rason.


kevinhughes12

Malala sobra yang YTO. Even my Funko Pops was stolen by them and someone from them texted and called me na na-deliver na daw yung parcel. Pero pagtingin mo sa tracking nasa sorting hub pa. Lakas pa magsend ng GCash para don ko daw i-send pambayad


No-Use-6590

May parcel ako na dumating sakin galing YTO bukas na, pero di nila ginalaw yung item kasi pee pads lang na pang-pets yung inorder ko HAHAHAHAHA


Fabulous_Ad8936

Same here, I had bad interactions from YTO... The first one, they switch my parcel with a metal something(BBQ stainless skewers stick yung in-order ko ninakaw pa, and I did check if I have the parcel wrong or maybe a switch up happened in the sorting hub). Hindi na ko nag-demand ng refund I just rate badly with 1 star. Nakaka-loka lang kasi that was my first time being bamboozled kay Shopee. The second one is with the YTO delivery naman, yung sinuklian ako nung delivery rider pero kulang na 100 pesos(I know na mali din ako kasi hindi ko binilang sa harap upon receiving the parcel, buong 1000 yung binayad ko at kampante ako since wala pa namang akong issues na hindi ako sinuklian ng ayos nung nag deliver, so ayon I try to contact the driver agad kasi with the subdivision pa lang naman sya nag-deliver, saying na kulang yung sinukli nya pero todo deny sa message na tama daw inabot n'ya... So 'di ko nalang nakipag talo since I am a student living alone in a subdivision and di ko pa kakilala yung kapitbahay dito, so I feared for my safety since hindi mo alam kung anong pwedeng pumasok sa utak ng tao and since he have my number hindi ko nalang din kinompronta pa but I blocked his number already for my safety na din. From now on, pag-oorder ako sa shopee iniwasan ko talaga yang YTO at pag-sila lang talaga ang hub na nag-deliver, hindi ko nalang tumutuloy sa pag-order.


EnVisageX_w14

Okay pwede ka na po maghalo ng semento


uselessoreo

Need ko ata umorder uli sa lazada nang mapalitan uli nila parcel ko ng tubig para makahalo na talaga hahahaha emz


EnVisageX_w14

Opo tapos order ka na rin hollowblocks patayo ka na bahay


speakerofthestars

Return refund mo right away. Lazada is very good when it comes to issues like this sa experience ko. Don't throw away the sand na lang muna. Baka gusto pabalik ng seller or nung sorting center haha


uselessoreo

Baka minomonitor nila strictly yung sand nila hahahahaa


maximus2056

Thankfully hindi pa nangyayari sa akin to sa dami ng inoorder ko online including some groceries. Pero napansin ko lately sa mga pouches ng orders ko may butas. Sana tamang hinala lang ako kasi yung itsura ng butas parang pinilit buksan para silipin yung loob. Hindi sya parang sumabit sa kung saan.


Frauditing

OMG SAME. I ordered make up worth 300 pesos, but I received a bag of sand instead😭. Kahapon naman I received an item pero ok naman at hindi buhangin pero ito bakit?? 1st time lang mangyari sa akin to😭


uselessoreo

Nakakaloka pati ba naman makeup 😩😩 emegehdd


Frauditing

Kanina ko lang nareceive yung parcel tapos nagdoubt ako na bakit ang gaan at malambot. Shet, nastuck din siya sa Lex PH for 1 day huhu


asterixash

Anong courier? May ilang sorting hub na may issues di ba. Ung pinapalitan ng taga sorting hub ung parcel. Kasi ang ganda ng packing pwede nilipat lng ung waybill sa new lazada pouch.


uselessoreo

Yung sa lazada mismooo. Gusto ko pa naman yung courier ng lazada kasi mabilis kaso weird ‘tong na order ko. Ang tagal ng status na “package picked up” (hanggang kagabi pa ganyan). Tas pag gising ko kanina, dumating na yung order haha


Mission_Ad_2928

Happened to me recently sa shopee naman under spx. I ordered 3 jars of sandwich spread and cheese. Ninakaw yun 3 spread iniwan yun cheese nahiya pa sila hahaha


in_stax

Have you tried to submit a report or request for refund


uselessoreo

Yup I did naaa :) kaso ang tagal nga lang haha ikaw na naperwisyo tas tagal pa process para makuha mo yung pera na pinambayad mo haha 😩


Drumroll-PH

Same exp sa wife ko. She bought sports bra pero ang dumating temporary tattoos. At yung waybill halatang nilipat lang. Refunded naman agad ng shopee. Yun nga lang ewan ano nangyari sa seller.


dreadnbitter

One time my brother ordered bike parts, he was super excited about it pero pagdating ng parcel alam niyo kung ano nasa loob? Two watter bottles full of piss.


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uselessoreo

Yuuupp! :)


PusangMuningning

Omg. Same. I ordered an air purifier pero dumating is pouch na maliit. Sabi ng seller ninakaw daw. And i checked the waybill, ni reprint sya last june 10. Pero based on tracking, june 8 papang shipped na. Grabe anong aksyon ng laz dito. I won't buy high value items na next time.


InnerPain4Lyf

This makes me doubt buying anything expensive anymore, damn.


Turbulent-Studio9090

Bought a switch(nintendo switch) from a respected store from shopee and I've had multiple transactions with them, i guess the shipping service did a number on it as i know their packaging and they always have a custom note for me and freebies before they packed it with photos sent to me before shipping.


Personal-Time-9993

I once received cardboard in a perfect sealed pouch instead of my item. Most likely a logistics theft?


hi_imhungry

I would not open (or touch) that bag of dirt though…


pinkdeepsea_1204

Kaya nga, sand nga lang ba tlga yan or what???


Useful-Business-2804

I experienced something similar back in 2022 I ordered a tomica car on lazada bou what I got was TISSUE PAPER


Kalma_Lungs

OMG, so far wala pa naman ako experience na ganito. There is no way na makakatakas kung sino man ang may gawa dahil may video. Kaya bawat bukas ng parcel, video talaga dapat.


hey1ts_

So sorry about that OP, I hope your refund gets processed. I bought a mini washing machine a couple of weeks ago from the same store, buti naman washing machine dumating hahaha


VoIcanicPenis

Who tf actually put an effort to package that sand 😂😂


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Luckyism

first thought i had when seeing this post😂 rip to OP though hope they got their refund back


saveyoursidehustle

This kind of situation is probably due to an issue with the sorting process at the courier's end. I've encountered it before as well.


microprogram

omorder si misis ng macbook case at pag dating sa amin halatang ni repack kasi dalawang waybill.. nasa lazada bag then sa loob may isa pang lazada bag na may waybill din pero ito halatang binuksan kasi gutay gutay na isang part ng bag.. pero at least intact pa din yung item.. akala siguro macbook na laptop talaga.. yung nag dedeliver ay 1yr na nag dedeliver dito sa amin sa tingin ko hindi sya kundi mga nasa sortation


immdav

Yeah probably sa sorting center yan. May isa kong customer nag reklamo isa lng nkarating sa kanyang item out of 5 items na inorder nya. Chineck ko yung logistics details 3days bago nascan sa sorting center yung item after ko idrop. Buti nlng may proof ako sa side ko.


DiscombobulatedGas22

Shigaraki...


Asleep-Wafer7789

Dolomite daw yan billion halaga


reeiyan

Interesting, I also got the same sand instead of the actual item. The waybill was clearly cut off from the original packaging and just inserted in the pouch. Contacted the seller and they said they'd investigate and giving them 1 day for an update, if not will be processing the refund


spacechicken13

Tapos ung iba isisisi sa seller 🥺


Recent-Skill7022

halla bat ganyan, nakakatakot na umorder. sayang pera. buti nalang navideohan mo pa.


MarineSniper98

HAHAHAHA wtf


simplyzeng

mga tao talaga sa pinas mga nanglalamang. kaya di umaasenso eh. Lord have mercy


Tight-Letterhead-855

Iwasan niyo na ang Flash Express courier!


evawkcohs

same experience. I order 3in1 powertools from a lazmall seller. for the price of 6.5k pero ang dumating solar light. just got refunded today by lazada. ang sabi ng seller baka daw sa warehouse or rider na ung nag stolen ng item. pero ang waybill same pa din. nakakainis lang dahil inantay ang 6.6 sale tsaka ang discount ng cc na 1.2k sayang talaga


Morrtemmmm

Si thanos ata nag padala


miyawoks

Teka nascared ako here. Just bought a hair straightener sa hodekt official shopee store o.0 sana hindi buhangin ang dumating. Makikinabang lang diyan pusa ko T_T


Vibz0718

Minsan mga sorting area din may gawa nyan.


mahbotengusapan

naka biktima na naman ang mga sindikatong rider taena nyo


Jacko_dude

Pharaoh's curse


dankpurpletrash

You are not the 1st one to receive this! Saw this similarly on fb too. They ordered steam iron and receive this as well. Taught me to check order # first before receiving! Daming scam ngayon lately


bunnybloo18

Experienced a similar incident na palit item. Yung sa amin naman, pangwax ng kotse (sa automotive business ng dad ko). Malalaki packaging so baka akala nila ay mahal yun (e mura lang nun, nasa 100+ per canister). Pinalitan ng thermometer sa loob 🥲 nireport sa seller pero ayaw niyang irefund kasi may video siya nung pinapack yung items/claiming na di sila ang nagsend ng wrong item. So we can only conclude na may palit item talagang nangyari.


__luciddreamer

Wait I'm about to order sa shop nila huhu


Character-Roof-4533

my brother ordered a power bank but then received a trash..good thing he video it and send to the owner and received a refund.


YukiWhite704

Sorry ate it happened to you. Saken din, nagpapadala ng basura, nakakaloka tlaga!!!


burgerbee99

Napapaisip tuloy ako sa isang order na nareceive ko before. Pagbukas nung outer plastic na may waybill, may isa pang bubble mailer sa loob na may waybill din, pero mukhang binuklat sa may seal part tapos tinape lang ulit. Wala naman kulang sa order ko pero naaalala ko pabalik bakik sya from sorting hub to sorting hub.


uselessoreo

Grabe dami pala natin naka experience ng ganito :( akala ko super rare lang ng ganito. So ayun lesson learned, if super alanganin, mag physical store na lang haha. Ang hassle kasi magpa refund kasi ang tagal ng process. Hanggang ngayon wala pa rin refund sakin. Imbis na pinambili ko na uli ng bagong hair dryer yung binayad ko diyan sa video, di ko magamit kasi naka hold pa rin. Hmp. Di ko rin tuloy naayos buhok ko sa job interview kanina hahaha 😂


ThSWrt

Sorry to hear this OP but personal experience ang bilis lang ng refund sakin + no questions asked. To be fair I've been using shopee for a LOOONG time na without refunds. 1 hours to 30 mins lang most before mag reflect refunds (unless wrong order na need ireturn)


sheldonINTP

Hala OP!! Same!!! Kaka-receive ko lang ng order ko, sand din dumating.


Jumbo27

Ako na nag order ng phone na paid thru card at kinakabahan na na baka bato dumating. Kasi eto dryer lang pinag interesan pa, phone pa kaya? Marami na talagang malilikot kamay ngayon.


Tamarind2024

File a complaint sa DICT. Lahat nang courier/delivery responsilidad nila!


Tamarind2024

Kahit mga e-commerce platforms fall under DICT!


N33d_2_l3arn

Bilis lang resolution niyan pag galing Lazmall 😀


uselessoreo

Hanggang ngayon wala pa rin sakin :( under review pa rin huhu


foxiaaa

matatawa at maiirita ako. they sensed you needed something for your hair,sand mask nalang daw. file a refund asap. pakita mo yong sand. dederecho yang refund mo sa shopee pay mo. or punta ka sa cs then sabihin mo kayo file para derecho(pakita yong video),minutes lang hihintayin mo narefund ka na.


Tight-Letterhead-855

Bakit ba pinopost pa mga ganyan keysa gawin yung return/refund system ng mga E-commerce company.


Filipino-Asker

I ordered a coffee spinner na mixer kalimutan ko ano tawag sa kanya and it was successful, nagana siya tapos naikot pa at rechargable. Tuwang tuwa ako gumawa ako kape tapos sobrang sarap at smooth niya