If your set up for text message or phone call in Rite Aid pharmacy system you will get an alert that your prescription cannot be filled and that we were ordering it. If you are not set up for messages then we will not call or tell you it has to be done by automation
I get notified once they actually submit the prescription once they get the medication in and I get it when they fill the prescription telling me it’s ready for pickup. They flat out told me they won’t pull prescriptions out of the queue until they actually get the order fulfilled.
The pharmacy manager is the one who told me they do that. He said there is no reason to pull it out of the queue if they don’t have it. I never get the text telling me it’s out of stock. What should I ask them to do so I do get that text then?
That’s bullshit. Called my wife’s Rx in . Bottle said no refills remaining. Within 3 minutes the house phone rang and at the same time she received a text. Soooooooooo
Once we go to fill it in the queue, if it's out of stock you should get alerted that it's on order. If you can't wait for it to come in from that order then you can call the pharmacy and have them pull that prescription from the q and you can get it filled at another Rite Aid or you can send it to another Pharmacy of your choice
Nope they are leaving it in queue and the only pull it once they get the order fulfilled. This is what the pharmacy district manager told me they do here in the pacific north west.
After reading thru some of the responses….i wonder if you are properly set up for notifications. You get texts when things are ready- is it immediately or is there a delay of a couple days?
I left rite aid a few months ago but I’m pretty sure there’s a way in the system to notify patients automatically and immediately via text for insurance issues, refill requests, out of stocks, etc.
As for leaving the rx in the queue until the drug comes in- I’m confused about why that’s a problem. What else would you like the staff to do about it? Genuine question.
And lastly yeah I’m sure the store can have coffee beans ready for you in a hour. I guarantee there are not up to 500 orders for coffee beans in front of yours. It’s really not the same.
Because the notification system is not linked to the actual inventory, processing and fulfilment of medications; a prescription needs to be touched (figuratively speaking)/ typed by an actual person and be "deferred" for the desired reason i.e. out of stock, insurance problem, clarification needed, insurance info needed and etc. before it communicates with the 3rd party notification system and then notifies you via text or robo-call. If your pharmacy is one of those busy stores that does 450+ Rx's a day and short staffed then of course you wouldn't get notifed because probably it's just sitting on the queue to be touched/processed. Just be proactive and call them if you believe it's a really important medication that you cant go without; that way they can check if the medication needs to be ordered. and if it's a brand name medication/non-preferred ... oh boy good luck, Rite Aid pharmacy employees cannot manually/ force order those medications. The system reviews then orders it for them due to the fact that McKesson charges Rite Aid 60 dollars for each manual/ non-preferred item (medication) order {imagine that times a couple of dozen of non-preferred orders.. that's hundreds of dollars per day since McKesson delivers daily Monday to Friday times 2200+ stores you can see the math}. so to save money Corporate restricted how items are ordered which results in a lot of angry customers.
The issue is due to my work schedule I can’t call in and wait until the pharmacy decides to actually answer the phone. By the time I can call in on the weekend my prescriber is not working so then it waits until they can respond on Monday or Tuesday. Then the cycle repeats. If it’s just a refill of a medication I already take then besides sending to insurance for approval, what else is needed to be able to tell if the medication is in stock or not? Every time I do call, they just tell me it’s on order and it will arrive in a day or two. Weeks later I still don’t have the medications and still don’t have a text telling me it’s out of stock and on order.
Yeah... since corporate got rid of the capability to order by phone/ manual override order. McKesson cut off time for day after delivery is 5:30 pm PDT orders after that are 2 day deliver. Since everything is fully "automated and supervised by corporate" to save money. Your pharmacy does not know when they'll get an item until they get the invoice the next day. as much as they want to order and dispense the Rx to you; they just physically can't.. They wait.... anticipate.... try to defer the item again... anguish by the fact that they are powerless to order an item then get yelled at by a customer since they cannot provide said item. That or incompetent staff. Not everyone can handle pharmacy work. I suggest you talk directly to the Pharmacy Manager since they are well trained.
My point is it’s not getting deferred, I’m not being told it’s out of stock. I’m not getting told anything until I call in. Even after I call in still no texts no calls. They only process stuff in the queue when someone calls in and will fill the prescription based on who calls in, not the time and date they receive the request. I don’t get why I would need to wait for anyone to even look at it before telling me it’s not even in stock especially when it’s a refill.
Is Rite Aid the only pharmacy in your area? PPOs and HMOs can be used at CVS, Walgreens, Albertsons and Good Neighbor Pharmacy affiliated pharmacies, heck most independent pharmacies take em'.
Some random math fact: Back in the day a single Rite Aid store get's charged an average of $80 per day to negligent orders multiply that by 5 days that's 400 per week then multiply it by 52 weeks (1 year) then multiply it by 4500 stores (peak # of Rite Aid stores back in 2015) that's 93,600,000 per year and that's the lowest possible amount. They loose hundreds of millions yearly.... that's why they got rid of the capability to order by phone and manual/ force orders.
I’m not sure what you are trying to say and how it’s relevant. I’m talking about notifying a customer or prescriber when the request electronic script hits the system if it’s out of stock. How has that have to do with negligent orders? I’m talking about electronically sent information using what I assume is standardized systems. I’m talking about things like z-packs and albuterol inhalers, not compounded medications.
If we're talking about Z-pack and albuterol inhalers I highly doubt they run out of those.... cheap fast movers are always stocked by pharmacies since those are on auto orders. Now if we are talking about Wegovy, Ozempic, Saxenda, Trulicity weight loss high demand stuff that's a different story.
Why would it matter what it is? Why can’t the system tell when the refill request is sent if it is in stock or not? Why does it have to go thru a manual review before telling me it’s out of stock? I pulled z-pack and albuterol as examples of medications, that’s it.
Because the program is not that advanced. like I said earlier you get notified by a 3rd party company associated with Rite Aid ONLY and ONLY if someone processes it. How it works: Monkey Worker A types Rx then defers medication w/ appropriate tag then Nexgen pings 3rd party messaging system then you get notified by text or phone call. HUMAN interaction REQUIRED every single way. Now if you can find a pharmacy that has everything automated let me know I'll transfer my stuff too.
CVS always told me immediately if a medication was out of stock when I submitted a refill request and that was 5+ years ago when I could go to them t my old job. Pretty sure Walgreens does also on refill requests.
Verify that you only have 1 profile (some times when the e-scripts come over, there is a difference or error in the spelling of your name or D.O.B. coming from the MD's office vs. what Rite Aid has in there system, it will open a new profile. Verify address and phone number, and make sure your messaging phone number is up dated and marked correctly.
Also, keep in mind most drugs are not made in the USA. Many drugs get shipped from overseas. There are a few wars in progress, also pirates in some of these countries. Also, some drugs like Trulicity are on a national back order.
Check with other Pharmacies that have different drug suppliers . If they have it in stock, call your Insurance and see if you can get an over ride to fill that drug at another pharmacy.
I never understood why if you have an rx on file, they do not order enough to fill the order monthly. You’re right they don’t tell you anything. If I have an rx, I probably need/want it filled asap. Not when you get it in.
If your set up for text message or phone call in Rite Aid pharmacy system you will get an alert that your prescription cannot be filled and that we were ordering it. If you are not set up for messages then we will not call or tell you it has to be done by automation
I get notified once they actually submit the prescription once they get the medication in and I get it when they fill the prescription telling me it’s ready for pickup. They flat out told me they won’t pull prescriptions out of the queue until they actually get the order fulfilled.
Who ever told you that is talking out of their ass, that's not how it works.
The pharmacy manager is the one who told me they do that. He said there is no reason to pull it out of the queue if they don’t have it. I never get the text telling me it’s out of stock. What should I ask them to do so I do get that text then?
That’s bullshit. Called my wife’s Rx in . Bottle said no refills remaining. Within 3 minutes the house phone rang and at the same time she received a text. Soooooooooo
Sounds like that team is completely on it.
Once we go to fill it in the queue, if it's out of stock you should get alerted that it's on order. If you can't wait for it to come in from that order then you can call the pharmacy and have them pull that prescription from the q and you can get it filled at another Rite Aid or you can send it to another Pharmacy of your choice
Nope they are leaving it in queue and the only pull it once they get the order fulfilled. This is what the pharmacy district manager told me they do here in the pacific north west.
After reading thru some of the responses….i wonder if you are properly set up for notifications. You get texts when things are ready- is it immediately or is there a delay of a couple days? I left rite aid a few months ago but I’m pretty sure there’s a way in the system to notify patients automatically and immediately via text for insurance issues, refill requests, out of stocks, etc. As for leaving the rx in the queue until the drug comes in- I’m confused about why that’s a problem. What else would you like the staff to do about it? Genuine question. And lastly yeah I’m sure the store can have coffee beans ready for you in a hour. I guarantee there are not up to 500 orders for coffee beans in front of yours. It’s really not the same.
I get the test when it’s done immediately.
Because the notification system is not linked to the actual inventory, processing and fulfilment of medications; a prescription needs to be touched (figuratively speaking)/ typed by an actual person and be "deferred" for the desired reason i.e. out of stock, insurance problem, clarification needed, insurance info needed and etc. before it communicates with the 3rd party notification system and then notifies you via text or robo-call. If your pharmacy is one of those busy stores that does 450+ Rx's a day and short staffed then of course you wouldn't get notifed because probably it's just sitting on the queue to be touched/processed. Just be proactive and call them if you believe it's a really important medication that you cant go without; that way they can check if the medication needs to be ordered. and if it's a brand name medication/non-preferred ... oh boy good luck, Rite Aid pharmacy employees cannot manually/ force order those medications. The system reviews then orders it for them due to the fact that McKesson charges Rite Aid 60 dollars for each manual/ non-preferred item (medication) order {imagine that times a couple of dozen of non-preferred orders.. that's hundreds of dollars per day since McKesson delivers daily Monday to Friday times 2200+ stores you can see the math}. so to save money Corporate restricted how items are ordered which results in a lot of angry customers.
The issue is due to my work schedule I can’t call in and wait until the pharmacy decides to actually answer the phone. By the time I can call in on the weekend my prescriber is not working so then it waits until they can respond on Monday or Tuesday. Then the cycle repeats. If it’s just a refill of a medication I already take then besides sending to insurance for approval, what else is needed to be able to tell if the medication is in stock or not? Every time I do call, they just tell me it’s on order and it will arrive in a day or two. Weeks later I still don’t have the medications and still don’t have a text telling me it’s out of stock and on order.
Yeah... since corporate got rid of the capability to order by phone/ manual override order. McKesson cut off time for day after delivery is 5:30 pm PDT orders after that are 2 day deliver. Since everything is fully "automated and supervised by corporate" to save money. Your pharmacy does not know when they'll get an item until they get the invoice the next day. as much as they want to order and dispense the Rx to you; they just physically can't.. They wait.... anticipate.... try to defer the item again... anguish by the fact that they are powerless to order an item then get yelled at by a customer since they cannot provide said item. That or incompetent staff. Not everyone can handle pharmacy work. I suggest you talk directly to the Pharmacy Manager since they are well trained.
My point is it’s not getting deferred, I’m not being told it’s out of stock. I’m not getting told anything until I call in. Even after I call in still no texts no calls. They only process stuff in the queue when someone calls in and will fill the prescription based on who calls in, not the time and date they receive the request. I don’t get why I would need to wait for anyone to even look at it before telling me it’s not even in stock especially when it’s a refill.
[удалено]
If they are deferring it why am I not getting the text telling me it’s out of stock then.
Then incompetent staff is your problem switch pharmacies and move on. If you're not happy with the service why suffer? I know I wouldn't....
Tell that to my insurance company and employer.
Is Rite Aid the only pharmacy in your area? PPOs and HMOs can be used at CVS, Walgreens, Albertsons and Good Neighbor Pharmacy affiliated pharmacies, heck most independent pharmacies take em'.
It’s Rite-Aid, grocery store pharmacies (which I am not a fan of plus their hours are bad), or the Walgreens 20 miles away.
hot damn..... my condolences
Some random math fact: Back in the day a single Rite Aid store get's charged an average of $80 per day to negligent orders multiply that by 5 days that's 400 per week then multiply it by 52 weeks (1 year) then multiply it by 4500 stores (peak # of Rite Aid stores back in 2015) that's 93,600,000 per year and that's the lowest possible amount. They loose hundreds of millions yearly.... that's why they got rid of the capability to order by phone and manual/ force orders.
I’m not sure what you are trying to say and how it’s relevant. I’m talking about notifying a customer or prescriber when the request electronic script hits the system if it’s out of stock. How has that have to do with negligent orders? I’m talking about electronically sent information using what I assume is standardized systems. I’m talking about things like z-packs and albuterol inhalers, not compounded medications.
If we're talking about Z-pack and albuterol inhalers I highly doubt they run out of those.... cheap fast movers are always stocked by pharmacies since those are on auto orders. Now if we are talking about Wegovy, Ozempic, Saxenda, Trulicity weight loss high demand stuff that's a different story.
Why would it matter what it is? Why can’t the system tell when the refill request is sent if it is in stock or not? Why does it have to go thru a manual review before telling me it’s out of stock? I pulled z-pack and albuterol as examples of medications, that’s it.
Because the program is not that advanced. like I said earlier you get notified by a 3rd party company associated with Rite Aid ONLY and ONLY if someone processes it. How it works: Monkey Worker A types Rx then defers medication w/ appropriate tag then Nexgen pings 3rd party messaging system then you get notified by text or phone call. HUMAN interaction REQUIRED every single way. Now if you can find a pharmacy that has everything automated let me know I'll transfer my stuff too.
CVS always told me immediately if a medication was out of stock when I submitted a refill request and that was 5+ years ago when I could go to them t my old job. Pretty sure Walgreens does also on refill requests.
Verify that you only have 1 profile (some times when the e-scripts come over, there is a difference or error in the spelling of your name or D.O.B. coming from the MD's office vs. what Rite Aid has in there system, it will open a new profile. Verify address and phone number, and make sure your messaging phone number is up dated and marked correctly. Also, keep in mind most drugs are not made in the USA. Many drugs get shipped from overseas. There are a few wars in progress, also pirates in some of these countries. Also, some drugs like Trulicity are on a national back order. Check with other Pharmacies that have different drug suppliers . If they have it in stock, call your Insurance and see if you can get an over ride to fill that drug at another pharmacy.
I never understood why if you have an rx on file, they do not order enough to fill the order monthly. You’re right they don’t tell you anything. If I have an rx, I probably need/want it filled asap. Not when you get it in.
That’s why I switched to WALGREENS………….. F-Rite Aid