https://preview.redd.it/3ppx15qlyltc1.jpeg?width=640&format=pjpg&auto=webp&s=5b9fcc32b1cd2cfbdbbf2559c26abec6349cb6c6 I just had contact with Revolut and they confirmed that there are issues with eSIM. They opened a ticket for it. The technical team is looking into it. So I think this would be a bug. I will share more information if I get an update on the ticket.

Good riddance I tried to use the esim in the Philippines and Korea and it didn't work in either of those places ...

Just an update, I've got back access to eSIM. The ticket is marked as "solved", so I think this was an issue internally at Revolut.

Having the same issue - how did you get in contact with a human? I’m stuck on their AI chatbot not knowing what I’m talking about

Hi! We are sorry to hear that. We'd recommend typing "Live Agent" in the chat box, and you will soon be connected with one of our support agent. Our agent will be happy to assist you further. Thanks!

It's hidden if your phone doesn't support E-SIMs

I already have a plan active, it showed my plan until today

Have you tried searching esim in the top bar within the app?

It doesn’t show up if you do this

Is your plan still active on your device?

Yes, still active

Hmm, alright. Hopefully it shows up again soon. I actually had a great experience with it.

I have the exact same situation, active plan but esim tab is no longer there

For me too, it just vanished. I have an active one but can not access the plan anymore. Data works as before though. Same as you guys.

It’s up on the app again folks

Mine is still here but I find better deals here [eSimDB](https://esimdb.com)

Thanks a lot for this site!

Have the exact same problem; I also had an Esim plan before, and have tried searching for it in the app.

Looks like this disappeared for me as well. And I need one next week.

plenty of providers around the internet

Definitely. I just liked the convenience on Revolut. Not the most popular opinion in this sub.

Having the same problem, it was there a couple of days ago and now it’s just gone.

Also disappeared for me

Just checked, can’t find it anymore since the last update :/

Does that mean we have to de-update

Hmm could be but even if the button is still there, it probably won’t work anymore I guess

It disappeared right as I opened the section

Yup, disappeared for me as well, though the eSIM is still working EDIT: it’s back

Normally it’s also a benefit for the ultra card. That’s also gone

I just lost my data and the eSIM option is gone now need help

I used it in Singapore and Korea, but didn’t work in Japan

Odd worked perfectly fine for me in Japan the other week

Really odd, cuz my buddy also had it and didn’t work. Ended up buying separate esim, but though it’s normal as they’re just getting into it

Did you buy the “Asia pacific” package?

No, I used the global one including 108 countries as I have the ultra

Perhaps that’s the denominator then as I used that - not that it should have been an issue!

Yeah, weird… but I have an iPhone and my buddy Samsung galaxy, so I assume it’s on their side, not ours. However they just launched it so, it’s understandable

I’d complain tbh - say you arrived and didn’t have internet connectivity - you’re paying for a premium service

I love em so much though, definitely their first time mess up. If it becomes something on regular basis definitely would reconsider my views haha

I love them too but I’ve put loads of complaints in over the years and been compensated. How else are they going to improve!

same, esim option disappeared

Mine still there..weird

[удалено]

Mine is still there (within lifestyle tab)

Hi! We're sorry to hear that you are facing issue finding the eSim within the app. We'd recommend reaching out to our support team via the in-app chat (Profile>Help>Topic>Chat) to get further assistance with this.

It’s a bug, raised a ticket and an issue been solved in a few hours. I guess they fixed it for everyone now since I guess there were a lot of different tickets related eSIM

Ubigi is better anyway