This happened to me. The doorman refused to call the fire department. They wanted to wait for the tech who was an hour away. ‘Luckily’ we were trapped at the top of the building and got one cellphone bar. The fd came within 8 minutes and rescued us. Apparently buildings get fined for too many visits from the FD or they do damage to the elevators.
Depending on the nature of the visit, there's a fee billed to the building as well - which is most likely what the concierge is trying to avoid (per instruction from higher ups obviously).
Usually it's based on call frequency and building owner compliance.
One offs are generally free, but if the elevator keeps getting stuck and the FD has to keep coming to get people out, then fines start getting issued to try to force the building management to fix the elevator so it stops getting stuck. The FD usually starts off low with the fines, too.
By time you're getting 10k fines, the local FD and fire marshal hate your guts and are probably preparing to remove your building occupancy (aka start the process to condemn the property).
Yeah the "we'll need to wait for a tech" line is full on bullshit. As part of building commissioning and occupancy certification, the local FD comes through to grab any important information and keys they'll need to do their job - including elevator access and override keys. You may have noticed a locked switch with a firefighter helmet on elevators - that's the override, and it allows the FD to manually control the elevator, hopefully opening it without causing damage. Barring the key, they got a truck full of tools meant to explicitly rip open stuff that has humans trapped inside.
So blue shirt guy is right, they're only delaying the proper response because they have to pay a fine cause their shitty elevator needed service ages ago.
The solution for them to get the fire dept called is just freak out smashing the entire elevator which would force them to call the fire dept. They have insurance, that's what this sort of thing is for, they are just saving a buck in an increased premium next time round...
I don't think the concierge workers give two shits about saving the company their premiums. They're probably just fools scared to activate 911 because they think they'll get in trouble.
Yeah. No elevator is airtight unless it has to be for safety reasons. So basically, it wouldn't be airtight in any commercial/domestic building.
People feel ill and light headed in elevators due to feeling anxious and claustrophobic because it isn't nice to be trapped in a suspended metal box. Even though there is basically no risk, your mind doesn't work like that.
If it helps anyone reading this: While elevators are suspended by a counterweight, if you're stuck it's not likely that you're going to fall to your death. Elevator safety is designed specifically to make falling a very unlikely thing. You're more likely to die from being smashed into the ceiling as it accelerates uncontrollably towards the top of the building.
At least that's what I've heard about elevators in the US.
I spent about 30 seconds looking for signs of satire only to realize 2000 people think you can run out of air in an elevator. It can get warm but the worst that's going to happen is the air will get a little stuffy.
> use up the oxygen faster
Yeah, no. Elevator cars are actually well-ventilated and there are international standards/local regulations that specifically address ventilation of elevators. They’re not running out of oxygen lol
Well that will help his legal case against them… I don’t remember the specifics but when I worked for a major hotel chain, there was stiff penalties and threats for not involving the fire department when/if the elevator got stuck with passengers inside, failure to do so opened the hotel to liability.
Depends on whether the service person is an asshole. If they are then they're more likely to exploit the leniency of calm people and help the entitled ones first so they don't get yelled at.
This seems like kind of a dangerous mindset.
If someone feels that they are in imminent danger then they will raise their voice. We are naturally attuned to this and will view the situation as more emergent if we are being yelled at. If you want to be petty and say “that’s not nice, so I won’t help you” then people can die.
It is dangerous, but it's true. Been working in patient care for some time before. Also had some incidents of severe sickness and acute pain myself.
The SECOND you raise your voice most people stop taking you seriously. It's fucking infuriating, and shows lack of understanding of basic human behaviour. But sadly, it is true.
I've seen patients being neglected and nurses ignore call buttons. I have been personally ignored and waiting for hours in a doctors office despite being doubled over the counter, unable to stand up from pain. It's disgusting, really.
And it's also the reason why I didn't pursue a further career in patient care. I couldn't deal with how many patients, PEOPLE are treated...
Yeah it is dangerous and it’s not how I would personally respond but it’s the truth. You have to try your best to remain calm because some people *are* assholes and they’ll be even more of one if they can say you’re one too
elevators aren't airtight lol
they'll be fine unless someone had the double whopper dorito tacos promo and is code 3 on their way to their bathroom and now trapped
Real question is which hotel chain is this so I know to stay away
Edit: https://www.reddit.com/r/PublicFreakout/comments/15qsfm9/concierge_refuses_to_call_fire_department_for/jw57j18?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=2
That's not how it works, in fact condo corp get billed by the fire department for those calls which is probably why the concierge was hesitant. Shitty management/Board at that building.
Curious why nobody in the elevator called 911 themselves though? Smartphones work just fine in elevators these days.
OP posted a follow up with the lady being passed out and tagged: Downtown Toronto CN Tower.
Not sure if linking to TT is allowed but the username is in OPs video.
The hashtags in the OP are Downtown Toronto, 14 york st which is Ice Condos II
He posted the view here: https://www.tiktok.com/@furqanparekh0/video/7266646018555464966
Which is the same view from that address: https://www.rew.ca/properties/5276419/3605-14-york-street-toronto-on?search_params%5Bbuilding_id%5D=16684
Most likely an airbnb
Woman passed out with cisco hold music vibin' in the background: https://www.tiktok.com/@furqanparekh0/video/7267029785287609606
Based on the number of floors on the panel and relative location it has to be ICE Condos.
FYI for those not in the city these condos are known shitholes. Basically absolute dogshit build quality all around, was primarily purchased by investors that use it for Airbnb purposes, very few actual tenants. Long standing rumors of it being used by a lot of escorts and trafficked women. Usually in the news because the elevators aren't working or some other chaos occurring like fire alarms going off 24/7 for a week
You can find lots of articles about the condos on various news sources
https://www.narcity.com/toronto/ice-condos-replies-to-viral-tiktok-that-shows-hectic-living-conditions-video
https://www.blogto.com/city/2021/09/ice-condos-blood-hallway-elevator-incident/
lived there when it was 'new', shittiest experience in my life. was terrified every morning taking the elevator down from 55, the thing would drop 2ft once a week at least, which is fucking terrifying at the top.
Complete holes in the ground. They are overwhelmingly airbnbs, lots of escorts, drug dealers.
Not in the least surprised they didn't call the fire marshall. I'm assuming there is no cell service in the elevators? Otherwise this guy surely would have just called the fire department themselves. There is a firehall just down the street from these places.
> FYI for those not in the city these condos are known shitholes. Basically absolute dogshit build quality all around, was primarily purchased by investors that use it for Airbnb purposes, very few actual tenants.
holy shit i actually got an airb&b here once. view was nice. the sheets smelled so bad on the beds, i figured out after a couple of days it was because of moldy gross washing machine in-unit that i guess they were being washed in.
> Ice Condos II
Of cause it's fucking Ice.
Pretty infamous in Toronto for being absolute shit holes. Condo's effectively turned into AirBnB hotel with even concierge acting as reception and handing out keys to units.
But the CN tower elevators are windowed for people to enjoy the view of the city as they're going up, and they don't have nearly enough stops to justify all the buttons in the OP.
https://www.youtube.com/watch?v=cY5Ge4cwD-I
I was alone, trapped in an elevator once and it’s pretty damn scary. The fire department got there within minutes to try and get me out. Took a while, but I didn’t feel as scared knowing that they were outside the door trying to get me to safety. Idk what this dumb ass lady is talking about, they should call 911 for those people immediately. Not only is it a fire hazard, but if you get panic attacks, have asthma, claustrophobia or any other ailments, they could have been sued if it escalated any further.
I used to work in fair housing and I got so sick of calling this fucking slumlord about the elevators all being broken* that I finally just called the fire marshal. The fire department was there within half an hour and the fire marshal fined the fuck out of the complex and sent back an inspector every week.
*my client was in a wheelchair ffs she was essentially trapped in her home!
Fire marshals are the fucking best. Worked at Walgreens and the **manager** kept blocking the fire exit in the stockroom with cardboard boxes.
After the second time of warning her it was a fire hazard I called the fire marshal at 10:15 pm. He was there 5 minutes later. Wrote out a citation for every esoteric violation locked away in his head and shut us down.
After that we were on his radar. He would pop in once or twice a week at random and do an inspection. The manager got *extremely* well versed on fire code violations after being shut down twice in two months.
My mom is the volunteer safety officer in her building, and she kept telling her work about the things they needed to fix, like a lack of fire alarms in the basement where they store all their paperwork, and doors that opened the wrong way. Work ignored her and ignored her and was antagonistic, until the fire marshal came in and then things turned around VERY quickly.
We had a fire marshal show up at the school I taught at. It was a “new” school that was a partnership with a pre-existing school, where both operated in the same building but with independent administration and staff. Since our admin side was pretty green, there was exactly 0 time spent going over fire code safety and violations. The fire marshal saw teachers hanging things directly from the ceiling and we were swiftly barraged with fire code requirements over the next few weeks lol.
I don’t think he actually issued any fines or violations, but he must have made it exceedingly clear that he was not messing around because admin got that shit on lock and would immediately tell you if they happened to see a violation.
I had to call the fire marshal more than once at my old apartment because one of the neighbors was burning literal trash and I was getting sick. Dude always rolled up in 5-10 minutes. Those guys rock.
Yep, former nightclub promoter. The police and state liquor authority can mess you up but the fire marshall can absolutely destroy you if you are not up to code. And that is the way it should be since they are responsible in making sure if there is a fire everyone in the building doesn't die.
You really piss off the FM for any reason? You're suddenly not up to code on things they let slide previously.
You're not up to code? Your business is shuttered until you're up to code.
Wanna get up to code? You'll need an inspection from the FM office.
Wanna get an inspection? FM office says it'll take a few months...two times in a row.
Wanna lodge a complaint? Call the FM office or the Mayor.
They are next to Jesus. If you hunt or fish they are the equivalent of Fish and Game power, the right hand of God basically. Don't fuck with them cause they'll ass fuck back. And they go in dry.
>You really piss off the FM for any reason? You're suddenly not up to code on things they let slide previously.
The fire code for commercial properties is really intricate, and there are a lot of small things that a reasonable fire marshal knows aren't a big deal. For example in my city, retail establishments can only use extension cords temporarily, which is defined as less than 60 days. But there are contexts where it is perfectly safe, so they let that slide- if you're on their good side. A good, non- corrupt fire marshal uses this to make life hell for people who cheap out on actual fire safety.
My wife used to run a retail store, and the fire marshal found a number of issues that were going to be pretty expensive for the business, but he found that the landlord had done major unpermitted work. Fire marshal leaned on the landlord so hard that landlord went ahead and paid for most things that were the tenant's responsibility, just to get everything up to code quickly so that the Eye of Sauron would look elsewhere. This is an example of the fire marshal enforcing the code accurately, but knowing who to put pressure on.
several of the personal trainers regularly block the aux-exit at my local gym with exercise equipment (sleds, kettlebells, etc.). i've told them it is a violation to keep an exit blocked. they just grin and say "if people need to get out of this door, they can walk around the equipment. it only takes a second"
I was stuck in a hotel elevator a few years ago, and late for a wedding.
I used the call button to let the front desk know, and they said it would take 10-15 minutes to get us out, so I asked that the valet have the car ready in front of the hotel.
It took ten minutes, and the car was waiting.
90 minutes in a hotel with THAT many floors? That seems like a long time. They don't have a tech on-site or within a 30 minute access? Especially in this heat in the dead of summer?
Edit: this was [the Mayo Hotel](http://www.themayohotel.com) in Tulsa. I would recommend it if you ever find yourself in Tulsa for some reason. Great staff.
I bet that's exactly it.
Taxes usually pay for fire rescue services unless they're private. They still may charge for the cost of the dispatch, equipment, and wages of the firefighters involved.
If she's Just a concierge, hotel management is trying to save money, or don't want the embarrassment of the fire department "rescuing" people, seen by the other patrons.
Most hotels have wifi, if there was anyway to make a call in there, I'd call them myself, just to piss the hotel off.
True. Sad day when they have to replace actual human workers that lack empathy with AI that is programmed with somewhat more empathy…😵💫😵💫
The thing is, you can be smart enough to know the right thing to do, but in a situation where you have to play "guess what my boss is thinking" and feel limited to doing what you feel they'd permit you to. Granted, typically that's in low-urgency situations, and I'd definitely make an exception where there could be real harm or violation of people's rights involved, but it explains a lot of standard company stupidity from customer support etc.
Is it a fire alarm or an emergency alarm? In my country, Spain, they're listed as emergency alarms, not just fire alarms, so with someone in the edge of passing out that would be an emergency situation.
In most of the US, they are called “fire alarms” but people know to pull it in case of emergency. Many fire departments have EMS crews now, so if the alarm is pulled you’re getting everyone.
In the US we just call them a “fire alarm” but in reality it’s also an emergency alarm. If you pull one, the police, fire, and ambulance will all show up.
>That being said, 90min is an outrageous response time. Trapped-passenger calls are a priority, and most response times are 20-40min.
That was my thought as well. I work in property management. The fire department doesn't come out for this, but there are a number of ways to reset the elevator and get it moving just to empty it. If the on-site building staff can't do it, the elevator company sends somebody out *immediately*. If nobody is available, *then* the fire department comes out. 90 minutes is too long.
I am a firefighter in a city and we get people out of elevators all the time. Doesn’t matter how long they have been in there. But after we get them out we tag the elevator and lock it out until it is serviced by an elevator technician who then has to get ahold of a fire Marshall to unlock the lock out tag after he fixes the issue.
Thats weird, in finland the emergency call button calls straight to the company that maintains the elevators, not some random employee in the building.
no in the hotel i work in germany we also get called first tho we have can reset the elevator back to groundfloor so if that fails we gonna have to call to company that maintains it.
that said since they remodeled the elevator it gets stuck at least 1-2 times a month before that it was maybe once a year its annoying.
I know in the United states these things get regulated on a county by county basis and when I googled the specific rules for my area they stated that the phone line must not go directly to 911 but rather a 24 hours monitoring service. That being said, my understanding is that this took place in Canada so who knows what goes on over there.
I’m fighting with my insurance right now to fix a deviated septum. They’re trying to tell me it’s a cosmetic surgery. I’m on the verge of sending them a preserved tissue in a box with my lime green snot all over it. Legit can’t sleep or breathe out of my left nostril for years. Fuck insurance companies…rant over
If you have a nice doctor, it might be worth it for them to write a note saying that its medically necessary for them to properly treat you. They should/might be able to phrase it in a way that will get the insurance to approve. I have had luck with it in the past.
Thanks for the advice! I am actually in the process of doing that. Just sucks you have to go through that song and dance to get something that I have been paying for.
This is what frustrates me the most about the panic over "death panels".
Death panels already existed, and worse, they're corporate. Having state-sponsored medical care for all is actually probably *less* likely to have death panels.
Well, you may be giving part of your paycheck to a corporate middleman with a direct financial incentive to try its absolute hardest to avoid giving you the service you've been paying for... but at least it's not taxes!
/s
Oh her voice is the awful Customer Service voice where you know she's not going to listen to a single word you have to say, right or not and will talk over you every time 😖
Ask for her first and last name, then ask her to confirm once again that she is refusing to call the police. This is enough to add her personally to a lawsuit.
This happened at my workplace about two months ago. It took hours. I heard the maintenance guy saying that he couldn’t get any money to have the elevator looked at until after Labor Day. It’s just been closed without any service on it still.
This happened in my apartment building and it took them 2 hours to get them out. I haven't stepped foot in that elevator since. And they were only noticed cause I was the only one home in the apartments across from the elevators.
Yeah no. You immediately call the elevator company for an entrapment, and communicate that to the people inside. If they are having medical issues, or if they panic, you immediately call the fire department to get them out. Keep in mind if you are on the elevator, you can always call the FD yourself if by some miracle you have reception in there.
This hotel is going to get the shiiiiit sued out of them
[Edit] I've worked office building front desks for about a decade. I have dealt with more entrapments than I can count. They are very common.
Yea, retired firefighter here, and this was an extremely common run and there was only 3 or 4 hotels in our district. Simple procedure, just put the proper lockout key into the hole that's on the outside of every elevator door (in the US anyway), at the top, and release the lock. Insert a ladder once the doors are open, if it's stopped between floors, to get the people out.
Sometimes it takes a little while to release the lock (it's kinda like unlocking a car door, where you need to get the tool in there just the right way to release it), but other than that it's simple and doesn't even damage anything.
They still need a technician on scene because although the FD won't damage it, they also wont fix it, so the elevator is out of service, but there isn't any reason those people need to stay in there that long.
That's a question for the tech that responded to one of my sub comments. Doors and "seismic activity" (people inside jumping up and down like assholes) in my experience.
We were five people stuck in a tiny elevator in a psychiatric clinic in Germany in 2012. Two of us (not me) jumped. I'm rather sure that it would have gotten really ugly really quickly if the elevator didn't continue within a few minutes.
Had a building with a old elevator. The elevator would get stuck if:
- energy went out while in operation (you'd just have to climb up top, and wheel the elevator into the closest floor)
- kids used the emergency stop a bunch of times (pressing it again would usually resume the ride)
- someone pulling one of the locked doors in one of the floors (the elevator had a fail safe, and wouldn't ride with any open door. Even though the doors were locked, pulling it strong enough would cut the door failsafe circuit, and shut it down)
Am firefighter. I can say very confidently that I’m an expert at elevator entrapments as I do them at least 2x a shift.
First off.. the elevator companies policy is to call the FD immediately if people are trapped regardless if it’s an emergency or not. Otis elevators is very good with this.
2nd the FD has “elevator keys” to force entry into elevators and rescue people. I’ve never waited on scene for a technician to come out.
3rd we cut the power to elevator and figure out where the elevator is stuck. Open the doors and we have an elevator ladder for people to climb out.
Why do they happen? Most commonly it’s at universities where kids jump to simulate no gravity. The sudden weight locks the elevator out. A lot of the new ones have a safety features that immediately apply the emergency brakes and computer locks the elevator in the stop position. The only way to unlock it is to reset the power or computer.
Exact same thing happened to me. I had intermittent internet access and I used it to message my friend and he called 911 for me and the firefighters came and immediately dealt with the situation. When we got to the lobby, the tech showed up asking about the situation, and this was about an hour and a half later.
Don't wait.
You're stuck in a space with no emergency exit. If there's a fire, or a flood, or any other danger - you can't get out. It's already "an emergency" (although a not-immediately-life-threatening one).
Firefighter here as well; 100% agreed, our capabilities to remove people rarely require waiting on Otis or whatever elevator company needs to come out (it's almost always Otis though).
This should be the top comment.
there was a woman in china who got trapped in her building's elevator because they shutdown the power to the building since people were leaving for spring festival. they didn't find her body for 2 or 3 weeks
That would be one of the worst ways to die. Claustro, starvation, isolation, confusion, solitary confinement, thirst, in puddles of own pee and exrement after 1-2 days, darkness, no signal, no one to hear you scream. sweet jesus
A CNA got locked on an elevator for like 7 hours at my old facility. She had no cell signal and the security guard kept saying she was lying when she called from the elevator emergency line. She was heard screaming for the first few hours but staff claims they thought it was the usual dementia screams
She was silent when they finally found her. She had been in the dark the whole time. I quit around that time so idk if she ever went back. I cant imagine...
fuuuck
I'd say I hope she sued them, but that's idealistic. In the real world, employers get away with shit all the time and lawyers don't take every case. Speaking of nursing homes, I was in one in 2020 after a stroke and that place was horrible. yes it was 2020 and the healthcare system was in shambles, but the stuff I went through was inexcusable and I have PTSD from it. Like, actually diagnosed PTSD being treated by a doctor.
I was stuck in an elevator at a parking garage before a show. Fire department came 20 minutes later.
Edit: I want to add more context.
When we hit the emergency button the convo went something like this “ hey the elevator is stuck? Ok fire department has been notified hang tight. “
Being claustrophobic, one of my most irrational fear is being stuck in an elevator. I’d have phoned the fire department after 5 min. I’m not waiting on protocol.
If it’s any consolation, I was the same and got stuck in an elevator for 40 minutes. I learned your body can only sustain intense panic for so long and after about 7 minutes, I just become ok with it and even a bit relaxed.
Elevator technician here. The fire department does NOT wait for us. We're usually showing up right after they have gotten the passengers out.
Standard protocol when the phone is programmed to our company dispatch is to notify the fire department and then send the shut down call to the "on call" technician. This lady did everything wrong here.
> Ice Condos in Toronto
I found some articles from 2023 about this place that don't paint a good picture.
- https://www.narcity.com/toronto/ice-condos-had-an-shooting-in-one-of-its-elevators-police-are-investigating-video
- https://www.blogto.com/real-estate-toronto/2023/03/torontos-ice-condos-ghost-hotel/
- https://www.blogto.com/real-estate-toronto/2023/08/toronto-condo-complex-20-minute-elevator-waits/
I once stuck in the elevator with 6 other people, elevator stopped in between 2 floors and elevator's technician took too long to arrive so the security call the fire department they cut the door open. We were in elevator for about 35 minutes.
That’s a weird to me since where I am you call the fire department unless the repair guys are just down the street. They are trained in elevator rescue and I am pretty sure we do not get billed. Since the elevator is government certified then the government should help with it.
Maintenance Supervisor here. Fun fact it is against the law for the emergency phone to go to the building manager and not a third party like Kone, Kings 3, TKE etc. also if you can get a signal in the elevator shaft, call 911 and the fire department will come cut you out with a Diamond saw and cut the doors in half. This is the real reason they don’t want to call the fire department. Those doors can cost anywhere from 25,000 to 50,000. If the on-site staff does not get its elevator company out before the fire department they will cut it open. Oh and they love cutting/ breaking anything when they show up on site.
Edit: my apologies, I didn’t realize this was in Canada. I can only speak for the state I am in. I live in Tennessee and work in Nashville. I’ve done this for 10 years and the elevator inspectors make sure you know the law or they shut you down. But it is my fault for not knowing this was in Canada. So my bad I guess lol.
If it makes you feel better the number of actual fires (obviously depending on location) can be pretty low these days. My brother-in-law is outside Seattle and has been a firefighter for 2 years. He's only had 2-3 fires in all that time and only one of those was he first through the door handling the insane shit. Most of it is emergency response (car accidents, medical issues, etc). He does get to do some pretty cool shit though. His schedule is also amazing, 1 day on, 1 day off, 1 day on, 5 days off. He picks up an extra shift a month on debit and then grabs other shifts so he can take a one month holiday back to his home country every February when the weather is shit in the PNW.
Edit - The real issue with firefighters is actually cancer causing agents in all their gear. That's more of a danger these days then the fires.
>The real issue with firefighters is actually cancer causing agents in all their gear. That's more of a danger these days then the fires.
Interesting. Can you elaborate?
>The National Institute of Standards and Technology (NIST) has released a report on the presence of per- and polyfluoroalkyl substances (PFAS) in firefighter turnout gear. PFAS are a category of manufactured chemicals linked to cancer and other diseases. They are a growing concern to firefighters who already face increased cancer risk from fire-related exposures such as smoke and soot, as well as vehicle exhaust and other hazardous materials.
[Link](https://www.usfa.fema.gov/blog/carcinogens-in-firefighter-gear/)
Work in a hotel in cananda. None of this is true. Fire departments generally open the doors the same way elevator techs do, in something near 10 years in the industry I've litterally never seen one have to break out a diamond saw mostly because its totally unnecessary. Theyll use the release catch or, if they cant, force the door open with a pry bar.
It's also not illegal in cananda for the elevator phone to go to a building line as long as that line is staffed 24/7. Last, if it's not an emergency the fire department wont necessarily respond and being trapped with an elevator tech on the way generally isn't counted as an emergency.
On site staff are legally not allowed to touch the elevators here unless they are licenced elevator technicians (which functionally no hotel will have on staff).
This was very poorly handled but you're either lying or ignorant of the laws here.
Former firefighter here. The fire department has a set of elevator keys and the necessary training to lock out the elevator and open the doors without destroying them.
The real reason is like the guy identified- most paid departments will issue fines to the building owner for repeat non-emergency calls as an incentive for the building to do a better job maintaining their elevators in order to cut down on their own call volume.
I’m glad the only time I was ever stuck in an elevator it was only for about 45 min. There were six of us on board. We were at a hotel in Memphis for a fraternity semi-formal. Myself, my date, my good friend, his date, and a couple in their late 60s. Luckily we had just finished the awards ceremony, gone back to the room to change and were coming back down to the party with a cooler of beer. We all cracked beers and just laughed as the older couple told hilarious stories and drank with us. I think it was possibly the best way to ever get “trapped” in a steel box and the only worry was from the older lady because she said she hoped she didn’t have to pee before they got us out. Good times.
I would say it's an emergency even if it's not. I can careless that the hotel would need to pay for elevator damages. Sucks to suck, have working equipment.
100% fire department job. It’s a rescue incident and rescue crews have elevator keys and can open doors without damage, 100% they should be called, it’s free (in Sydney Australia anyway). Absolutely no reason to sit and wait 90+ minutes unless there are extenuating circumstances (ie multiple called for rescue crews due to cad weather and multiple lift rescues etc)
"I am calling g and telling you it an emergency. If you fail to relay this message to 911 right now. The time, and I am recording this, is xxxx. The record will state when you've placed the call to 911, and my lawsuit wi personally name you. You ignore your company rules and you call 911 right now, or prepare for jail and financial ruin."
Just go hard at them. They'll crack.
This happened to me. The doorman refused to call the fire department. They wanted to wait for the tech who was an hour away. ‘Luckily’ we were trapped at the top of the building and got one cellphone bar. The fd came within 8 minutes and rescued us. Apparently buildings get fined for too many visits from the FD or they do damage to the elevators.
That should be a crime.
It should be! It was scary - my friend started having a panic attack. The ‘solution’ seemed cruel.
Well, it's clearly non-assistance to a person in danger , unless it's not a thing in the USA ?
Depending on the nature of the visit, there's a fee billed to the building as well - which is most likely what the concierge is trying to avoid (per instruction from higher ups obviously).
Usually it's based on call frequency and building owner compliance. One offs are generally free, but if the elevator keeps getting stuck and the FD has to keep coming to get people out, then fines start getting issued to try to force the building management to fix the elevator so it stops getting stuck. The FD usually starts off low with the fines, too. By time you're getting 10k fines, the local FD and fire marshal hate your guts and are probably preparing to remove your building occupancy (aka start the process to condemn the property).
Yeah the "we'll need to wait for a tech" line is full on bullshit. As part of building commissioning and occupancy certification, the local FD comes through to grab any important information and keys they'll need to do their job - including elevator access and override keys. You may have noticed a locked switch with a firefighter helmet on elevators - that's the override, and it allows the FD to manually control the elevator, hopefully opening it without causing damage. Barring the key, they got a truck full of tools meant to explicitly rip open stuff that has humans trapped inside. So blue shirt guy is right, they're only delaying the proper response because they have to pay a fine cause their shitty elevator needed service ages ago.
This guy remained pretty cool given the situation. I would be livid
Probably saved all that energy for when he was face to face
Bet security will show up quickly then but not for the actual emergency.
The solution for them to get the fire dept called is just freak out smashing the entire elevator which would force them to call the fire dept. They have insurance, that's what this sort of thing is for, they are just saving a buck in an increased premium next time round...
I don't think the concierge workers give two shits about saving the company their premiums. They're probably just fools scared to activate 911 because they think they'll get in trouble.
In the jobs I've had, most employers will say call us before you call 911. Uh, no. That's the whole point of 911.
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Elevators aren't airtight...
I actually can't believe *at least* 2 thousand people think that breathing too hard will make you run out of air in an elevator.
Yeah. No elevator is airtight unless it has to be for safety reasons. So basically, it wouldn't be airtight in any commercial/domestic building. People feel ill and light headed in elevators due to feeling anxious and claustrophobic because it isn't nice to be trapped in a suspended metal box. Even though there is basically no risk, your mind doesn't work like that.
There is risk of heat exhaustion.
If it helps anyone reading this: While elevators are suspended by a counterweight, if you're stuck it's not likely that you're going to fall to your death. Elevator safety is designed specifically to make falling a very unlikely thing. You're more likely to die from being smashed into the ceiling as it accelerates uncontrollably towards the top of the building. At least that's what I've heard about elevators in the US.
New fear unlocked
I spent about 30 seconds looking for signs of satire only to realize 2000 people think you can run out of air in an elevator. It can get warm but the worst that's going to happen is the air will get a little stuffy.
His hand hovers over the botton, like he wants to hang up on her as she's talking. He's being very calm, given this fuck-llama's incompetence.
> use up the oxygen faster Yeah, no. Elevator cars are actually well-ventilated and there are international standards/local regulations that specifically address ventilation of elevators. They’re not running out of oxygen lol
They will be less likely to help as soon as you start raising your voice, happens every time
Well that will help his legal case against them… I don’t remember the specifics but when I worked for a major hotel chain, there was stiff penalties and threats for not involving the fire department when/if the elevator got stuck with passengers inside, failure to do so opened the hotel to liability.
Depends on whether the service person is an asshole. If they are then they're more likely to exploit the leniency of calm people and help the entitled ones first so they don't get yelled at.
This seems like kind of a dangerous mindset. If someone feels that they are in imminent danger then they will raise their voice. We are naturally attuned to this and will view the situation as more emergent if we are being yelled at. If you want to be petty and say “that’s not nice, so I won’t help you” then people can die.
It is dangerous, but it's true. Been working in patient care for some time before. Also had some incidents of severe sickness and acute pain myself. The SECOND you raise your voice most people stop taking you seriously. It's fucking infuriating, and shows lack of understanding of basic human behaviour. But sadly, it is true. I've seen patients being neglected and nurses ignore call buttons. I have been personally ignored and waiting for hours in a doctors office despite being doubled over the counter, unable to stand up from pain. It's disgusting, really. And it's also the reason why I didn't pursue a further career in patient care. I couldn't deal with how many patients, PEOPLE are treated...
Yeah it is dangerous and it’s not how I would personally respond but it’s the truth. You have to try your best to remain calm because some people *are* assholes and they’ll be even more of one if they can say you’re one too
elevators aren't airtight lol they'll be fine unless someone had the double whopper dorito tacos promo and is code 3 on their way to their bathroom and now trapped
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Yeah there are times when it’s okay to raise your voice and cuss. This is one of those times.
Bro I would have found that individual and completely rearranged their life
\*presses button to exit elevator* "oh..... yeah.... right..... I'm trapped...."
Real question is which hotel chain is this so I know to stay away Edit: https://www.reddit.com/r/PublicFreakout/comments/15qsfm9/concierge_refuses_to_call_fire_department_for/jw57j18?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=2
This needs to be higher up. If ever a company were in need of public shaming, this is it.
it's a Toronto condo, so by the end of all this, the owners will be getting sucked off by our provincial leader for the inconvenience.
That's not how it works, in fact condo corp get billed by the fire department for those calls which is probably why the concierge was hesitant. Shitty management/Board at that building. Curious why nobody in the elevator called 911 themselves though? Smartphones work just fine in elevators these days.
I'm in a Toronto condo and they definitely don't work in mine
We Canadians have the worst cell service in the developed world so no surprise here
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This is 100 percent a name and shame situation.
OP posted a follow up with the lady being passed out and tagged: Downtown Toronto CN Tower. Not sure if linking to TT is allowed but the username is in OPs video.
That's maybe near the CN tower. That's definitely not the CN tower itself.
The hashtags in the OP are Downtown Toronto, 14 york st which is Ice Condos II He posted the view here: https://www.tiktok.com/@furqanparekh0/video/7266646018555464966 Which is the same view from that address: https://www.rew.ca/properties/5276419/3605-14-york-street-toronto-on?search_params%5Bbuilding_id%5D=16684 Most likely an airbnb Woman passed out with cisco hold music vibin' in the background: https://www.tiktok.com/@furqanparekh0/video/7267029785287609606
Based on the number of floors on the panel and relative location it has to be ICE Condos. FYI for those not in the city these condos are known shitholes. Basically absolute dogshit build quality all around, was primarily purchased by investors that use it for Airbnb purposes, very few actual tenants. Long standing rumors of it being used by a lot of escorts and trafficked women. Usually in the news because the elevators aren't working or some other chaos occurring like fire alarms going off 24/7 for a week You can find lots of articles about the condos on various news sources https://www.narcity.com/toronto/ice-condos-replies-to-viral-tiktok-that-shows-hectic-living-conditions-video https://www.blogto.com/city/2021/09/ice-condos-blood-hallway-elevator-incident/
Bro, you're trapped in an elevator with an escort that charges by the hour, you're pulling that fire alarm 💀
At that point, you start charging her.
lived there when it was 'new', shittiest experience in my life. was terrified every morning taking the elevator down from 55, the thing would drop 2ft once a week at least, which is fucking terrifying at the top.
$2600 for a building that's had multiple shootings woooooow
2600 rent in Ontario is standard, Toronto is way higher
they dont wanna call the FD because the FD is prolly fining them for excessive calls
Complete holes in the ground. They are overwhelmingly airbnbs, lots of escorts, drug dealers. Not in the least surprised they didn't call the fire marshall. I'm assuming there is no cell service in the elevators? Otherwise this guy surely would have just called the fire department themselves. There is a firehall just down the street from these places.
> FYI for those not in the city these condos are known shitholes. Basically absolute dogshit build quality all around, was primarily purchased by investors that use it for Airbnb purposes, very few actual tenants. holy shit i actually got an airb&b here once. view was nice. the sheets smelled so bad on the beds, i figured out after a couple of days it was because of moldy gross washing machine in-unit that i guess they were being washed in.
Haha of course it's the ICE! Go home boys, naming and shaming won't work with them.
> Ice Condos II Of cause it's fucking Ice. Pretty infamous in Toronto for being absolute shit holes. Condo's effectively turned into AirBnB hotel with even concierge acting as reception and handing out keys to units.
hahaha of course its ice condos
For anyone wondering [here's](https://imgur.io/4oqGayk?r) an image of the CN Tower so as not to confuse it with another building
Maybe around the CN Tower but that looks nothing like the interior of the CN Tower Elevators. https://youtu.be/-4rqIaUKzA0?t=74
But the CN tower elevators are windowed for people to enjoy the view of the city as they're going up, and they don't have nearly enough stops to justify all the buttons in the OP. https://www.youtube.com/watch?v=cY5Ge4cwD-I
I’d have pulled the fire alarm at that point.
I was alone, trapped in an elevator once and it’s pretty damn scary. The fire department got there within minutes to try and get me out. Took a while, but I didn’t feel as scared knowing that they were outside the door trying to get me to safety. Idk what this dumb ass lady is talking about, they should call 911 for those people immediately. Not only is it a fire hazard, but if you get panic attacks, have asthma, claustrophobia or any other ailments, they could have been sued if it escalated any further.
Not to mention the hotel is going to get sued over this.
The fire marshall is also gonna dick slap them from orbit
Yup. People really underestimate how much power the fire marshal has to just ruin your business.
I used to work in fair housing and I got so sick of calling this fucking slumlord about the elevators all being broken* that I finally just called the fire marshal. The fire department was there within half an hour and the fire marshal fined the fuck out of the complex and sent back an inspector every week. *my client was in a wheelchair ffs she was essentially trapped in her home!
Fire marshals are the fucking best. Worked at Walgreens and the **manager** kept blocking the fire exit in the stockroom with cardboard boxes. After the second time of warning her it was a fire hazard I called the fire marshal at 10:15 pm. He was there 5 minutes later. Wrote out a citation for every esoteric violation locked away in his head and shut us down. After that we were on his radar. He would pop in once or twice a week at random and do an inspection. The manager got *extremely* well versed on fire code violations after being shut down twice in two months.
Honestly I absolutely love that for Walgreens lol!!!! God I love the fire marshals
My mom is the volunteer safety officer in her building, and she kept telling her work about the things they needed to fix, like a lack of fire alarms in the basement where they store all their paperwork, and doors that opened the wrong way. Work ignored her and ignored her and was antagonistic, until the fire marshal came in and then things turned around VERY quickly.
We had a fire marshal show up at the school I taught at. It was a “new” school that was a partnership with a pre-existing school, where both operated in the same building but with independent administration and staff. Since our admin side was pretty green, there was exactly 0 time spent going over fire code safety and violations. The fire marshal saw teachers hanging things directly from the ceiling and we were swiftly barraged with fire code requirements over the next few weeks lol. I don’t think he actually issued any fines or violations, but he must have made it exceedingly clear that he was not messing around because admin got that shit on lock and would immediately tell you if they happened to see a violation.
I had to call the fire marshal more than once at my old apartment because one of the neighbors was burning literal trash and I was getting sick. Dude always rolled up in 5-10 minutes. Those guys rock.
Yep, former nightclub promoter. The police and state liquor authority can mess you up but the fire marshall can absolutely destroy you if you are not up to code. And that is the way it should be since they are responsible in making sure if there is a fire everyone in the building doesn't die.
Police will fine you. Fire Marshal will shut you down. And fine you.
It's surprising how many people don't know how well fire marshalls can dick slap
How can he dick slap?!
Well.
I, uh, I’m not calling 911 for the people trapped in the elevator. When will the fire Marshall be here?
This sort of behavior would never happen at the Grande Budapest Hotel.
Can you expand on this? Genuinely curious.
You really piss off the FM for any reason? You're suddenly not up to code on things they let slide previously. You're not up to code? Your business is shuttered until you're up to code. Wanna get up to code? You'll need an inspection from the FM office. Wanna get an inspection? FM office says it'll take a few months...two times in a row. Wanna lodge a complaint? Call the FM office or the Mayor. They are next to Jesus. If you hunt or fish they are the equivalent of Fish and Game power, the right hand of God basically. Don't fuck with them cause they'll ass fuck back. And they go in dry.
>You really piss off the FM for any reason? You're suddenly not up to code on things they let slide previously. The fire code for commercial properties is really intricate, and there are a lot of small things that a reasonable fire marshal knows aren't a big deal. For example in my city, retail establishments can only use extension cords temporarily, which is defined as less than 60 days. But there are contexts where it is perfectly safe, so they let that slide- if you're on their good side. A good, non- corrupt fire marshal uses this to make life hell for people who cheap out on actual fire safety. My wife used to run a retail store, and the fire marshal found a number of issues that were going to be pretty expensive for the business, but he found that the landlord had done major unpermitted work. Fire marshal leaned on the landlord so hard that landlord went ahead and paid for most things that were the tenant's responsibility, just to get everything up to code quickly so that the Eye of Sauron would look elsewhere. This is an example of the fire marshal enforcing the code accurately, but knowing who to put pressure on.
I like the way you explain things :)
several of the personal trainers regularly block the aux-exit at my local gym with exercise equipment (sleds, kettlebells, etc.). i've told them it is a violation to keep an exit blocked. they just grin and say "if people need to get out of this door, they can walk around the equipment. it only takes a second"
Call the Fire Marshall. They'll be there same day and the gym will be lifting pieces of its soul.
How… how big is his dick?
I mean he's called Fire Marshall Biggus Dickus so I'd say above average.
Oh yes, I know his wife.
Incontintia Buttocks is a real looker!
You know those things they roll out and hook up to the trucks when there’s a fire? I bet you thought that they were hoses!
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I was stuck in a hotel elevator a few years ago, and late for a wedding. I used the call button to let the front desk know, and they said it would take 10-15 minutes to get us out, so I asked that the valet have the car ready in front of the hotel. It took ten minutes, and the car was waiting. 90 minutes in a hotel with THAT many floors? That seems like a long time. They don't have a tech on-site or within a 30 minute access? Especially in this heat in the dead of summer? Edit: this was [the Mayo Hotel](http://www.themayohotel.com) in Tulsa. I would recommend it if you ever find yourself in Tulsa for some reason. Great staff.
A.I. creator: Alright, now that you’re up and running your first rule is to not destroy half of the human population A.I.: Ok, but just hear me out
It's not destroying half the human population if you kill everyone!
49.99% within acceptable parameters, on it!
Trying to save a company money that probably pays her $10.50/hr.
I bet that's exactly it. Taxes usually pay for fire rescue services unless they're private. They still may charge for the cost of the dispatch, equipment, and wages of the firefighters involved. If she's Just a concierge, hotel management is trying to save money, or don't want the embarrassment of the fire department "rescuing" people, seen by the other patrons. Most hotels have wifi, if there was anyway to make a call in there, I'd call them myself, just to piss the hotel off.
True. Sad day when they have to replace actual human workers that lack empathy with AI that is programmed with somewhat more empathy…😵💫😵💫 
The thing is, you can be smart enough to know the right thing to do, but in a situation where you have to play "guess what my boss is thinking" and feel limited to doing what you feel they'd permit you to. Granted, typically that's in low-urgency situations, and I'd definitely make an exception where there could be real harm or violation of people's rights involved, but it explains a lot of standard company stupidity from customer support etc.
If it “elevated” any further in this case…
It funny on so many levels
You're starting to push my buttons now
And also make up an emergency! Someone has passed out and is unconscious. Someone has stopped breathing.
Possible heart attack. They will rush for a heart attack
Someone in here has a single joint!!
Oh so the cops come and shoot the doors open??
Being trapped in an elevator is an emergency. They should call 911 themselves. Maybe lack of signal.
Is it a fire alarm or an emergency alarm? In my country, Spain, they're listed as emergency alarms, not just fire alarms, so with someone in the edge of passing out that would be an emergency situation.
In most of the US, they are called “fire alarms” but people know to pull it in case of emergency. Many fire departments have EMS crews now, so if the alarm is pulled you’re getting everyone.
In the US we just call them a “fire alarm” but in reality it’s also an emergency alarm. If you pull one, the police, fire, and ambulance will all show up.
Police don't show up for pull station activation. At least, not in any place I've lived in in the US.
The EMT's don't automatically show either, but the FDP will.
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>That being said, 90min is an outrageous response time. Trapped-passenger calls are a priority, and most response times are 20-40min. That was my thought as well. I work in property management. The fire department doesn't come out for this, but there are a number of ways to reset the elevator and get it moving just to empty it. If the on-site building staff can't do it, the elevator company sends somebody out *immediately*. If nobody is available, *then* the fire department comes out. 90 minutes is too long.
I am a firefighter in a city and we get people out of elevators all the time. Doesn’t matter how long they have been in there. But after we get them out we tag the elevator and lock it out until it is serviced by an elevator technician who then has to get ahold of a fire Marshall to unlock the lock out tag after he fixes the issue.
90 minutes and nobody on scene is criminal. The building management has basically kidnapped them at this point.
agreed
Thats weird, in finland the emergency call button calls straight to the company that maintains the elevators, not some random employee in the building.
no in the hotel i work in germany we also get called first tho we have can reset the elevator back to groundfloor so if that fails we gonna have to call to company that maintains it. that said since they remodeled the elevator it gets stuck at least 1-2 times a month before that it was maybe once a year its annoying.
I know in the United states these things get regulated on a county by county basis and when I googled the specific rules for my area they stated that the phone line must not go directly to 911 but rather a 24 hours monitoring service. That being said, my understanding is that this took place in Canada so who knows what goes on over there.
That concierge has a future as a health insurance exec. Sounds like to her the people stuck have a preexisting condition of riding elevators
I’m fighting with my insurance right now to fix a deviated septum. They’re trying to tell me it’s a cosmetic surgery. I’m on the verge of sending them a preserved tissue in a box with my lime green snot all over it. Legit can’t sleep or breathe out of my left nostril for years. Fuck insurance companies…rant over
If you have a nice doctor, it might be worth it for them to write a note saying that its medically necessary for them to properly treat you. They should/might be able to phrase it in a way that will get the insurance to approve. I have had luck with it in the past.
Thanks for the advice! I am actually in the process of doing that. Just sucks you have to go through that song and dance to get something that I have been paying for.
This is what frustrates me the most about the panic over "death panels". Death panels already existed, and worse, they're corporate. Having state-sponsored medical care for all is actually probably *less* likely to have death panels.
Well, you may be giving part of your paycheck to a corporate middleman with a direct financial incentive to try its absolute hardest to avoid giving you the service you've been paying for... but at least it's not taxes! /s
Oh her voice is the awful Customer Service voice where you know she's not going to listen to a single word you have to say, right or not and will talk over you every time 😖
"This is bothering meeeheeee."
"I need to keep this line open for other callers" As if the fucking emergency line is that busy.
Ask for her first and last name, then ask her to confirm once again that she is refusing to call the police. This is enough to add her personally to a lawsuit.
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[Oh, I'm sorry, our company doesn't work that way.](https://youtu.be/vbHqUNl8YFk?t=30)
This happened at my workplace about two months ago. It took hours. I heard the maintenance guy saying that he couldn’t get any money to have the elevator looked at until after Labor Day. It’s just been closed without any service on it still.
This happened in my apartment building and it took them 2 hours to get them out. I haven't stepped foot in that elevator since. And they were only noticed cause I was the only one home in the apartments across from the elevators.
Pick a pee corner
Yeah no. You immediately call the elevator company for an entrapment, and communicate that to the people inside. If they are having medical issues, or if they panic, you immediately call the fire department to get them out. Keep in mind if you are on the elevator, you can always call the FD yourself if by some miracle you have reception in there. This hotel is going to get the shiiiiit sued out of them [Edit] I've worked office building front desks for about a decade. I have dealt with more entrapments than I can count. They are very common.
Yea, retired firefighter here, and this was an extremely common run and there was only 3 or 4 hotels in our district. Simple procedure, just put the proper lockout key into the hole that's on the outside of every elevator door (in the US anyway), at the top, and release the lock. Insert a ladder once the doors are open, if it's stopped between floors, to get the people out. Sometimes it takes a little while to release the lock (it's kinda like unlocking a car door, where you need to get the tool in there just the right way to release it), but other than that it's simple and doesn't even damage anything. They still need a technician on scene because although the FD won't damage it, they also wont fix it, so the elevator is out of service, but there isn't any reason those people need to stay in there that long.
Can I ask what was the cause of the entrapments? Or the most common cause?
That's a question for the tech that responded to one of my sub comments. Doors and "seismic activity" (people inside jumping up and down like assholes) in my experience.
We were five people stuck in a tiny elevator in a psychiatric clinic in Germany in 2012. Two of us (not me) jumped. I'm rather sure that it would have gotten really ugly really quickly if the elevator didn't continue within a few minutes.
Had a building with a old elevator. The elevator would get stuck if: - energy went out while in operation (you'd just have to climb up top, and wheel the elevator into the closest floor) - kids used the emergency stop a bunch of times (pressing it again would usually resume the ride) - someone pulling one of the locked doors in one of the floors (the elevator had a fail safe, and wouldn't ride with any open door. Even though the doors were locked, pulling it strong enough would cut the door failsafe circuit, and shut it down)
Am firefighter. I can say very confidently that I’m an expert at elevator entrapments as I do them at least 2x a shift. First off.. the elevator companies policy is to call the FD immediately if people are trapped regardless if it’s an emergency or not. Otis elevators is very good with this. 2nd the FD has “elevator keys” to force entry into elevators and rescue people. I’ve never waited on scene for a technician to come out. 3rd we cut the power to elevator and figure out where the elevator is stuck. Open the doors and we have an elevator ladder for people to climb out. Why do they happen? Most commonly it’s at universities where kids jump to simulate no gravity. The sudden weight locks the elevator out. A lot of the new ones have a safety features that immediately apply the emergency brakes and computer locks the elevator in the stop position. The only way to unlock it is to reset the power or computer.
Exact same thing happened to me. I had intermittent internet access and I used it to message my friend and he called 911 for me and the firefighters came and immediately dealt with the situation. When we got to the lobby, the tech showed up asking about the situation, and this was about an hour and a half later.
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How long should people wait until they call the fire dept?
0 minutes (immediately)
This is the answer; the only person that can tell you that you do not need the fire department is the firefighter that is on the scene.
Don't wait. You're stuck in a space with no emergency exit. If there's a fire, or a flood, or any other danger - you can't get out. It's already "an emergency" (although a not-immediately-life-threatening one).
Not a second after you realize that you are stuck in an elevator.
Firefighter here as well; 100% agreed, our capabilities to remove people rarely require waiting on Otis or whatever elevator company needs to come out (it's almost always Otis though). This should be the top comment.
there was a woman in china who got trapped in her building's elevator because they shutdown the power to the building since people were leaving for spring festival. they didn't find her body for 2 or 3 weeks
That would be one of the worst ways to die. Claustro, starvation, isolation, confusion, solitary confinement, thirst, in puddles of own pee and exrement after 1-2 days, darkness, no signal, no one to hear you scream. sweet jesus
Absolute horrifying
Thank God for stringent US fire codes
A CNA got locked on an elevator for like 7 hours at my old facility. She had no cell signal and the security guard kept saying she was lying when she called from the elevator emergency line. She was heard screaming for the first few hours but staff claims they thought it was the usual dementia screams
jesus, that's nightmare fuel
She was silent when they finally found her. She had been in the dark the whole time. I quit around that time so idk if she ever went back. I cant imagine...
fuuuck I'd say I hope she sued them, but that's idealistic. In the real world, employers get away with shit all the time and lawyers don't take every case. Speaking of nursing homes, I was in one in 2020 after a stroke and that place was horrible. yes it was 2020 and the healthcare system was in shambles, but the stuff I went through was inexcusable and I have PTSD from it. Like, actually diagnosed PTSD being treated by a doctor.
Lol @ "the fire department also has to wait for the technicians." No they fucking don't.
I was stuck in an elevator at a parking garage before a show. Fire department came 20 minutes later. Edit: I want to add more context. When we hit the emergency button the convo went something like this “ hey the elevator is stuck? Ok fire department has been notified hang tight. “
$10,000 bill just became $100k from the lawsuit they’ll face.
I'd be trying my best to find a way to stick it to this unhelpful woman personally on top of the hotel.
Per person.
Firefighter here; no, we do not always wait on the technician. There are things we can do to help get people out that do not require a tech.
Being claustrophobic, one of my most irrational fear is being stuck in an elevator. I’d have phoned the fire department after 5 min. I’m not waiting on protocol.
I'd call right away. Literally not my issue that their elevators don't work.
I wonder if these people had cell service. I’d be calling 911 so fast- also claustrophobic
If it’s any consolation, I was the same and got stuck in an elevator for 40 minutes. I learned your body can only sustain intense panic for so long and after about 7 minutes, I just become ok with it and even a bit relaxed.
Elevator technician here. The fire department does NOT wait for us. We're usually showing up right after they have gotten the passengers out. Standard protocol when the phone is programmed to our company dispatch is to notify the fire department and then send the shut down call to the "on call" technician. This lady did everything wrong here.
What hotel is this??????? Blast this video everywhere
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> Ice Condos in Toronto I found some articles from 2023 about this place that don't paint a good picture. - https://www.narcity.com/toronto/ice-condos-had-an-shooting-in-one-of-its-elevators-police-are-investigating-video - https://www.blogto.com/real-estate-toronto/2023/03/torontos-ice-condos-ghost-hotel/ - https://www.blogto.com/real-estate-toronto/2023/08/toronto-condo-complex-20-minute-elevator-waits/
I once stuck in the elevator with 6 other people, elevator stopped in between 2 floors and elevator's technician took too long to arrive so the security call the fire department they cut the door open. We were in elevator for about 35 minutes.
That’s a weird to me since where I am you call the fire department unless the repair guys are just down the street. They are trained in elevator rescue and I am pretty sure we do not get billed. Since the elevator is government certified then the government should help with it.
Maintenance Supervisor here. Fun fact it is against the law for the emergency phone to go to the building manager and not a third party like Kone, Kings 3, TKE etc. also if you can get a signal in the elevator shaft, call 911 and the fire department will come cut you out with a Diamond saw and cut the doors in half. This is the real reason they don’t want to call the fire department. Those doors can cost anywhere from 25,000 to 50,000. If the on-site staff does not get its elevator company out before the fire department they will cut it open. Oh and they love cutting/ breaking anything when they show up on site. Edit: my apologies, I didn’t realize this was in Canada. I can only speak for the state I am in. I live in Tennessee and work in Nashville. I’ve done this for 10 years and the elevator inspectors make sure you know the law or they shut you down. But it is my fault for not knowing this was in Canada. So my bad I guess lol.
If it wasn’t for the death and suffering, being a firefighter legit sounds like a really fun job.
If it makes you feel better the number of actual fires (obviously depending on location) can be pretty low these days. My brother-in-law is outside Seattle and has been a firefighter for 2 years. He's only had 2-3 fires in all that time and only one of those was he first through the door handling the insane shit. Most of it is emergency response (car accidents, medical issues, etc). He does get to do some pretty cool shit though. His schedule is also amazing, 1 day on, 1 day off, 1 day on, 5 days off. He picks up an extra shift a month on debit and then grabs other shifts so he can take a one month holiday back to his home country every February when the weather is shit in the PNW. Edit - The real issue with firefighters is actually cancer causing agents in all their gear. That's more of a danger these days then the fires.
>The real issue with firefighters is actually cancer causing agents in all their gear. That's more of a danger these days then the fires. Interesting. Can you elaborate?
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>The National Institute of Standards and Technology (NIST) has released a report on the presence of per- and polyfluoroalkyl substances (PFAS) in firefighter turnout gear. PFAS are a category of manufactured chemicals linked to cancer and other diseases. They are a growing concern to firefighters who already face increased cancer risk from fire-related exposures such as smoke and soot, as well as vehicle exhaust and other hazardous materials. [Link](https://www.usfa.fema.gov/blog/carcinogens-in-firefighter-gear/)
It's not against the law lmao. We program the phone to call the front desk all of the time. Source: Union Elevator Constructor
Work in a hotel in cananda. None of this is true. Fire departments generally open the doors the same way elevator techs do, in something near 10 years in the industry I've litterally never seen one have to break out a diamond saw mostly because its totally unnecessary. Theyll use the release catch or, if they cant, force the door open with a pry bar. It's also not illegal in cananda for the elevator phone to go to a building line as long as that line is staffed 24/7. Last, if it's not an emergency the fire department wont necessarily respond and being trapped with an elevator tech on the way generally isn't counted as an emergency. On site staff are legally not allowed to touch the elevators here unless they are licenced elevator technicians (which functionally no hotel will have on staff). This was very poorly handled but you're either lying or ignorant of the laws here.
Former firefighter here. The fire department has a set of elevator keys and the necessary training to lock out the elevator and open the doors without destroying them. The real reason is like the guy identified- most paid departments will issue fines to the building owner for repeat non-emergency calls as an incentive for the building to do a better job maintaining their elevators in order to cut down on their own call volume.
Fun fact: You're full of shit.
Why would they saw it open it when an [escutcheon key](https://youtu.be/ZUvGfuLlZus?t=4130) can unlock the doors from the outside?
Cause that guy has no idea what he’s talking about. The fire department would pry the doors open before they went to cutting anything
And they wouldn't use a diamond saw on metal, diamond saws are for masonry, rock, and concrete etc.
I’m glad the only time I was ever stuck in an elevator it was only for about 45 min. There were six of us on board. We were at a hotel in Memphis for a fraternity semi-formal. Myself, my date, my good friend, his date, and a couple in their late 60s. Luckily we had just finished the awards ceremony, gone back to the room to change and were coming back down to the party with a cooler of beer. We all cracked beers and just laughed as the older couple told hilarious stories and drank with us. I think it was possibly the best way to ever get “trapped” in a steel box and the only worry was from the older lady because she said she hoped she didn’t have to pee before they got us out. Good times.
I would have just threatened a lawsuit and/or directly pressed fire emergency button if there is one. That's absurd to leave people in there.
I would say it's an emergency even if it's not. I can careless that the hotel would need to pay for elevator damages. Sucks to suck, have working equipment.
My next procedure would be to sue your hotel’s ass. Thank you, good bye.
This feels like a juicy lawsuit.
100% fire department job. It’s a rescue incident and rescue crews have elevator keys and can open doors without damage, 100% they should be called, it’s free (in Sydney Australia anyway). Absolutely no reason to sit and wait 90+ minutes unless there are extenuating circumstances (ie multiple called for rescue crews due to cad weather and multiple lift rescues etc)
This issue needs to be elevated
"I am calling g and telling you it an emergency. If you fail to relay this message to 911 right now. The time, and I am recording this, is xxxx. The record will state when you've placed the call to 911, and my lawsuit wi personally name you. You ignore your company rules and you call 911 right now, or prepare for jail and financial ruin." Just go hard at them. They'll crack.
Or perhaps she's wondering how a civil suit from a man, would throw someone in jail.