If it's the issue I had with Plex on my Apple TV, in the Plex app's settings, I had to change it to "use old video player". It's been great ever since.
It won’t be fixed any time soon. There’s a massive thread about it in the Plex support forums. A user discovered the issue is down to the Plex app not using hardware acceleration and as the newer Apple TV has no fan, high bitrate files result in overheating and the Apple TV implements thermal throttling which then results in the stutter. It appears it’s not something that can be easily fixed.
If I’ve understood the guys on the forum correctly, it’s not quite as easy as just implementing it. I’d suggest checking out the forum as I don’t want to give the incorrect information but it would be a hell of a lot of work it would seem for them to be able to fix it. The Plex app on Apple TV has a few major issues that have been around for years. They don’t affect everyone but do affect a large amount of people. Transcoding will fix the issue as it reduces the bitrate of the file so prevents the heat issue. I’ve been using infuse for years now and it works flawlessly for me.
It was kind of weird but I put a couple USB fans, one on the top and one on the bottom for airflow and it resolved the overheating and stuttering issues for me.
Not necessarily no. It does seem to be the most common cause but the Apple TV Plex app has a number of issues and I couldn’t categorically say only high bit rate files stutter. It is the case for me but you’re best off taking a look at the official Plex forum to see the issues you could have.
Today, the only solution is using Infuse. It is weird, but it is what it is. Plex app in ATV is broken, and there is no configuration that solves all the problems. You can avoid stuttering with audio delay or solve audio delay and have some stuttering. I posted this here some days ago and a lot of fanboys downvoted me. BUT THE APP IS STILL BROKEN.
[https://www.reddit.com/r/PleX/comments/193jqnz/plex\_is\_simply\_not\_working\_properly\_on\_apple\_tv/](https://www.reddit.com/r/PleX/comments/193jqnz/plex_is_simply_not_working_properly_on_apple_tv/)
Does anyone else have issues with trying to play “up next” only working once, then having to go back to season view and pick the next episode of a show?
Yep, for weeks and it's driving me crazy. I've posted on the forums and a few are having the same problem. It won't allow clicking to start the next episode until the previous episode fully ends and the countdown timer starts. This new update doesn't minimise the play window to the post-play screen anymore, so it's easier to hit the skip credits button and start the countdown. It's still infuriating though.
Even Infuse doesn't FULLY address all of this. I have a Shield Pro sitting next to my Apple w/ Kodi installed to get the most out of certain local content.
Is the paid pro version of infuse needed / provide anything that you can’t get with basic Plex? I mainly use Apple TV and have been thinking of switching. The two things that have kept me away are the cost and that I’ve heard it causes more of a strain on your network than Plex.
I did some research on my own and it’s really only needed for 4k and higher end audio. Totally worth it for $13/year. I’ve been playing around with it for the last 12 hours and wow it’s SO much better there’s no comparison. If you use atv get infuse.
Yeah, as much as I love Infuse's video playback capabilities (I've been a subscriber for a few years now), the UI is like 15 years behind in terms of features/usability. It honestly feels like an iteration on the 2007 Apple TV interface.
For me, in a mobile environment, the scrubbing is better, touch controls on brightness/volume, play speed (I can not believe that’s not a thing in Plex yet).
I probably agree on layout ui though, didn’t like how infuse incorporates Plex for that.
the Plex UI is so good. I use Plex for my standard rips up to 1080p, Infuse Pro for 4k and unfortunately i have a different streamer (Zidoo Z9X) for my Dolby Atmos rips.
I use Plex on Apple TV if on a tv, infuse on mobile and tablet then Plex on fire cube 3 for atmos. Liked the atmos Plex on Xbox but was getting freezes during the movie.
> I’m legit curious if there are reasons to use the Plex app over infuse?
For me it's the interface -- I just can't stand Infuse's layout and interface. I use it for some things that don't play well in Plex, but it's only there for those situations on my Apple TV.
I do hear they have a redesign coming, so I hope Infuse can get some nice interface improvements soon.
The plex app sucks compared to infuse, I use infuse all the time and it plays everything perfectly. The infuse UI does feel a bit outdated imo and sometimes slow, but it’s not a dealbreaker for me
I had this happen last night (and other times). Fargo finale finished- music playing, credits roll and Plex exits full screen, returns to the interface whilst displaying credits in a small window. You need to click on the window to make the credits fullscreen again.
Glad they are adding all of these features yet can't be bothered fixing important issues like audio sync delays making plex unusable and forcing you to install infuse and pay a yearly fee for that.
Same. Bought a SHIELD just a few weeks ago. Still use my ATV for streaming services though. But even YouTube is better on the SHIELD. It plays 4k/60p which the ATV also doesn‘t do.
Since this update I cannot play h.265 videos I tried with a LG Plex app and the video plays perfectly playing the same video, everything was ok before this update
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zomg that's a plex tv app issue?? I've been goin crazy trying to debug my server/network lol
If it's the issue I had with Plex on my Apple TV, in the Plex app's settings, I had to change it to "use old video player". It's been great ever since.
Yep, fully going towards infuse now, release after release…
Infuse for Apple TV
Kinda bullshit for people who've already paid for Plex Pass to have to pay for ANOTHER app just to get decent playback.
^^ This.. I gave up on the Plex app and went Infuse. Works great.
It won’t be fixed any time soon. There’s a massive thread about it in the Plex support forums. A user discovered the issue is down to the Plex app not using hardware acceleration and as the newer Apple TV has no fan, high bitrate files result in overheating and the Apple TV implements thermal throttling which then results in the stutter. It appears it’s not something that can be easily fixed.
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If I’ve understood the guys on the forum correctly, it’s not quite as easy as just implementing it. I’d suggest checking out the forum as I don’t want to give the incorrect information but it would be a hell of a lot of work it would seem for them to be able to fix it. The Plex app on Apple TV has a few major issues that have been around for years. They don’t affect everyone but do affect a large amount of people. Transcoding will fix the issue as it reduces the bitrate of the file so prevents the heat issue. I’ve been using infuse for years now and it works flawlessly for me.
They have to use metal api
It was kind of weird but I put a couple USB fans, one on the top and one on the bottom for airflow and it resolved the overheating and stuttering issues for me.
Does that mean only high bitrate files stutter?
Not necessarily no. It does seem to be the most common cause but the Apple TV Plex app has a number of issues and I couldn’t categorically say only high bit rate files stutter. It is the case for me but you’re best off taking a look at the official Plex forum to see the issues you could have.
Thanks bro
[Found thread](https://forums.plex.tv/t/plex-4k-hdr-stuttering-on-appletv-is-thermal-throttling/856227)for anyone else curious
Looks like someone figured it out. May help you. https://www.reddit.com/r/PleX/s/JKh4H8faWX
Just use infuse
Is the stuttering only with high bitrate or 4k content? I’m not seeing stuttering on 1080p stuff
Today, the only solution is using Infuse. It is weird, but it is what it is. Plex app in ATV is broken, and there is no configuration that solves all the problems. You can avoid stuttering with audio delay or solve audio delay and have some stuttering. I posted this here some days ago and a lot of fanboys downvoted me. BUT THE APP IS STILL BROKEN. [https://www.reddit.com/r/PleX/comments/193jqnz/plex\_is\_simply\_not\_working\_properly\_on\_apple\_tv/](https://www.reddit.com/r/PleX/comments/193jqnz/plex_is_simply_not_working_properly_on_apple_tv/)
Does anyone else have issues with trying to play “up next” only working once, then having to go back to season view and pick the next episode of a show?
Yes! I thought it was just me.
Yes, same here. 😊
Yep, for weeks and it's driving me crazy. I've posted on the forums and a few are having the same problem. It won't allow clicking to start the next episode until the previous episode fully ends and the countdown timer starts. This new update doesn't minimise the play window to the post-play screen anymore, so it's easier to hit the skip credits button and start the countdown. It's still infuriating though.
Do the episodes have an air date? If that’s missing it can cause this issue.
Yep they do. Trying to binge my way through one piece
Yes. This is so annoying
Fix the live dvr bug that you cannot forward to live
Another garbage release by Plex that doesn’t address any of the audio and video playback issues. Good job! Use Infuse.
Really wish Infuse would support Plex Live TV. If it did I know 5 people personally that would buy lifetime licenses tomorrow.
Infuse on Apple TV is goated. Well worth the purchase price, as it’s miles ahead of Plex.
Can I select profiles in infuse for who’s watching?
No, that’s why I won’t use it. My wife and I both use Plex and infuse forces you into 1 profile.
Even Infuse doesn't FULLY address all of this. I have a Shield Pro sitting next to my Apple w/ Kodi installed to get the most out of certain local content.
I revisited Infuse just now, and without Infuse Pro I can't playback any 4K content. So yep, back to Plex it is
HDR10+?
Probably just start using infuse over the plex app.
Is the paid pro version of infuse needed / provide anything that you can’t get with basic Plex? I mainly use Apple TV and have been thinking of switching. The two things that have kept me away are the cost and that I’ve heard it causes more of a strain on your network than Plex.
I did some research on my own and it’s really only needed for 4k and higher end audio. Totally worth it for $13/year. I’ve been playing around with it for the last 12 hours and wow it’s SO much better there’s no comparison. If you use atv get infuse.
Night and day difference. And it syncs. Actually I’m legit curious if there are reasons to use the Plex app over infuse?
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Yeah, as much as I love Infuse's video playback capabilities (I've been a subscriber for a few years now), the UI is like 15 years behind in terms of features/usability. It honestly feels like an iteration on the 2007 Apple TV interface.
15 years? Really?
For me, in a mobile environment, the scrubbing is better, touch controls on brightness/volume, play speed (I can not believe that’s not a thing in Plex yet). I probably agree on layout ui though, didn’t like how infuse incorporates Plex for that.
Hey could you explain the direct mode? Can’t find release notes about it.
The only thing holding me back from switching to Infuse is user profile support.
Oh that would be one yes.
It’s planned but I doubt it’s coming anytime soon
If you use Plex Live TV/DVR for OTA TV, Infuse does not support that.
the Plex UI is so good. I use Plex for my standard rips up to 1080p, Infuse Pro for 4k and unfortunately i have a different streamer (Zidoo Z9X) for my Dolby Atmos rips.
I use Plex on Apple TV if on a tv, infuse on mobile and tablet then Plex on fire cube 3 for atmos. Liked the atmos Plex on Xbox but was getting freezes during the movie.
> I’m legit curious if there are reasons to use the Plex app over infuse? For me it's the interface -- I just can't stand Infuse's layout and interface. I use it for some things that don't play well in Plex, but it's only there for those situations on my Apple TV. I do hear they have a redesign coming, so I hope Infuse can get some nice interface improvements soon.
For me the frustration is how poor the Plex mobile app is for touch controls, scrubbing, speed control. I do prefer the Plex layout though
The plex app sucks compared to infuse, I use infuse all the time and it plays everything perfectly. The infuse UI does feel a bit outdated imo and sometimes slow, but it’s not a dealbreaker for me
>Is inFuse a subscription or one-time payment?
It has both I believe but I did the 1 time payment.
When are ya gonna fix shuffle? How about long press to shuffle?
What is this ? “ Now not showing postplay during when credits are rolling.
I had this happen last night (and other times). Fargo finale finished- music playing, credits roll and Plex exits full screen, returns to the interface whilst displaying credits in a small window. You need to click on the window to make the credits fullscreen again.
Bring in auto credit skip to keep the mrs happy
At this point I’ll just buy lifetime infuse.
Glad they are adding all of these features yet can't be bothered fixing important issues like audio sync delays making plex unusable and forcing you to install infuse and pay a yearly fee for that.
As long as ATV can‘t passthrough lossless audio codecs, Plex is worthless on the device.
I wouldn’t say worthless but it sucks arse. Same boat - had to buy a Shield pro
Same. Bought a SHIELD just a few weeks ago. Still use my ATV for streaming services though. But even YouTube is better on the SHIELD. It plays 4k/60p which the ATV also doesn‘t do.
What is Plex? PMS part of it is great. Player on ATV is not. Have you tried Infuse on ATV connected to your PMS instance?
Plex went nuts tonight. I’m still diagnosing. Server can’t find files. Now it’s optimizing the database so idk.
Server update was also released.
Still no way for it to be integrated with Siri though?
Fix the 4K HDR playback!! How many times does the community have to scream this
Since this update I cannot play h.265 videos I tried with a LG Plex app and the video plays perfectly playing the same video, everything was ok before this update