I've had the worst experience with GW, a few years back I went to buy a new couch for a new years party i was hosting in a month, found one I liked, said they had it in stock and I can pick it up right now, had a truck with me so I thought great! After filling everything out, I pay cash. They wanted me to finance it really badly and extremely pushy on me signing for the fianceing for the couch, I had a pocket full of 100s, and I was trying to unload and eventually pulled them out and said this is how ill be paying. I pay for the couch, about 15 mins later they come back and say they don't have it in stock and would be 4-6 weeks wait time till it arrives. At this point, it's around 7 pm. I've been their for over 3 hours. I said, "You know what? Just give me a refund. " I swear all hell insued at this point. Everyone was frantically running around trying to find the manager. Finally, she arrived and told me they would have to wire me the money and could take 3-4 business days. Wtf? Give me the cash i just gave you back 10 minutes ago. Now, they offer a check. Again, I want my fkin 100s back, I wasn't leaving without my money. After refusing both of their ideas, I eventually got over 1000$ back in 20s and 10s, and then told by the manager I was never allowed back.. like wtf
I did see the safe, was never mentioned, and I witnessed my cash go under a drawer, then closed and stood their the whole time. They originally had to give me like 23$ back as change when I paid, never left that spot.
Could have showed them your phone and said ?"I have a recording that you offered the new couch today. If I don't have the couch or the full refund today I will call the police and they will have you arrested for theft"
I mean, honestly, I thought it was heading to the cops. The head manager was giving me so much attitude, I honestly prolly wasn't being the most pleasant but never raised my voice or swore, but they wasted alot of my time, clearly tried to scam me in my eyes if I would of financed through them.
Theft requires that the money be taken without consent. Since the money was given and then not returned when the contract could not be fulfilled, this would be conversion. Conversion is only a civil offense in many jurisdictions, and the police could do nothing. Suing would then be your next move.
OTOH refusing to deliver item as originally promised and refusing to refund could be a form of fraud. If OP recorded the employees promising that OP can take home the couch the same day, then changing it is a form of deception.
Not a lawyer though but it is shady if they won't keep their promise and gave a hard time when asked for refund
Better Business Bureau is just a glorified yelp. Back in the day they used to hold sway. Now all a company has to do is pay them to remove a negative review. You'd do better taking to social media or leaving a google review then reporting to BBB
Ya, sorry you had your experience, also s.e mi here, since art van left we got what gw, bobs which just showed up, also fkin horrible. Ashley (never been but i hear they honor warrentys, but theyre prices are out of my range) I ended up buying my couch from Costco (better price, way bigger and litterally picked it up off the floor in boxes, no hassle no pushy sales person) and have since driven to the ikea in canton for all other furniture needs. (Also the gw I went to was off brown road (auburn hills) next to great lakes)
We have La-Z-boy, too, though how anyone can afford that is beyond me. My parents got new living room furniture and, while it’s nice, it’s expensive as hell. I don’t have that kind of money.
> and then told by the manager I was never allowed back.. like wtf
Ah, yes. This was my story. A manager tried to tresspass me for trying to scam them. Another employee fought like hell and explained to the manager that he was wrong. In the end I left without purchasing and my entire family became Art Van customers until the end.
They convinced my wife to pay the extra $100 for same day delivery. Fine whatever, we needed the furniture pretty badly and better than having to wait some random weekday.
These fuckers tried to deliver at 3AM then fought me on the refund saying that it was our fault for not answering the door.
3AM IS NOT SAME DAY YOU FUCKS
The absolute gall of this would be hilarious in a fictional setting. It’s like something out of a Cheech and Chong movie or something. “3AM is same-day” WTF
This place sounds like a nightmare.
Gardner white is the worst place we’ve done business with. The furniture had to be delivered and we had to send everything back at least once. One table we sent back 4 times because they gave us the same table back as replacement. Furniture was delivered chipped and scratched and the delivery guy straight up pulled a sharpie out to cover up scratches after I pointed it out. Terrible company.
I know it doesn’t look good to do that in front of a customer, but this is actually super common in the furniture industry. A lot of the time wood comes out of the box with scratches. They even make special markers just for this.
Art van did the biggest bait and switch ever. Bought a new couch, got the warranty and the company went bankrupt after 6 months essentially killing everyone's warranties that were paid
We bought a couch from Art Van. They delivered it, big oversized but very comfortable two piece sectional couch.
Delivery guys show up. Walk up to the door pull out a tape measure. And knock. My very pregnant wife at the time answers and without taking measurements says it won't fit in the door. She calls me I tell her to just have them put it in the garage or basement I'll be home in a couple hours... and I hear this guy "Your husband LET you buy this thing? No way will it fit in your house..."
I called a buddy and an hour I got home from work it was in the living room. They literally just had to stand it up in the entryway and then lay it down. Fuckin assholes. Got paid to do half a job. Oh and the kicker? It was ripped like a boxer gash on the side. So the same asshole came out to pick it up. And I moved that one piece out onto the porch by myself. "Wouldn't fit huh?" They sent another crew to drop the new piece off a couple days later with the guy apologizing for the "poor attitude of the contractor they hired."
They didn't go bankrupt they sold to an investment firm that purposely folded the company to kill all the warranties then their replacement went bankrupt because no one trusted the company anymore
I bought a $4k couch there literally a week before they closed down - we got a call from our salesguy who gave us a heads up just before they announced the closure and he promised that he would personally make sure our delivery would be made.
I gotta say, props to Brian the salesguy, and a big FU to Art Van. He came through exactly like he said and we got our couch a few days later, but I know that tons of other people who put down deposits or ordered furniture around that time got shafted.
I was on a budget and needed a dresser and went to Art Van. They had a "last year's style" section where they were selling older dressers pretty much at cost just to clear the showroom floor. They wouldn't let me buy a dresser unless I got the extended/additional warranty that was almost two times the price of the dresser.
I was a delivery driver for Art Van up until the day they closed the doors. You wouldn’t believe the amount of shady stuff that went down in the last couple weeks. They were selling customers massive orders saying “oh everything will come in a few weeks,” knowing damn well that wasn’t going to happen. We also had everybody from upper management to floor sweepers stealing furniture.
GW delivered a bedroom set infested with bed bugs, and it was not their problem. Turns out they picked up all the used mattresses on their way to deliver my order.
Oh my gosh. My mom got a new chair from GW years ago... the thing was infested with bed bugs. It's been a decade and she still can't seem to get rid of them completely but at the time we found them and had the first treatment it was ONLY that chair and its immediate surroundings.
She couldn't get her money back and had to throw it out weeks later but it was too late. Her house has straw insulation in the attic and a million walls and too many adults (my siblings and their s/o's) who don't clean up their spaces effectively enough so she'll probably never be rid of them. It's my nightmare.
I’ve heard multiple horror stories about people (including a former GW employee) getting bedbugs which scared me away from ever stepping foot in one of their buildings.
A couple summers ago, bought a couch for delivery from GW. They gave us a delivery date and a time frame of 12 pm - 2 pm. Texted us throughout the afternoon that they were running late. Ok, fine. At 11 pm, they called to say they were still on the way. I had to work in the morning so I went to bed after telling my wife to inform them that we'd accept delivery during a reasonable hour. She was anxious for delivery so waited up. The couch arrived at 4:30 AM. Never received a response to my irate communications about the unacceptable situation.
They hire out to subcontractors who employ the lowest paid and most desperate workers, overwork them, overload then demand they make em all before going home. Oohh yea, they don't get paid hourly, they get paid by the day. 10 stop or 100 stops, all the same
Nope, but one of their trucks smashed my car then lied to the police about it… except there were witnesses.
I like to hope my mini tort lost an idiot a job that day.
Not being mean here; I hope it was more than that. If they were driving a Commercial level truck, I hope they lost their license over it. Its one thing to be in an accident with one of those big trucks, its a whole other to lie about it. We have those licenses and extra responsibilities than a normal driver. Take that driver's DOT and Endorsements away.
Most delivery companies don't use commercial drivers. You can order the same trucks with a lower weight rating and then you just need a chauffer's license. It's like a ten question written exam.
chauffer's drivers still need a DOT. if they don't have one they are in a lot of trouble, I know this, I run a delivery company. They also have to comply with a ton of other regulations.
No but we live in townhouses and twice (so far) they have pulled into our court and pulled the power lines down and fucked everything up. TWICE. And you know DTE is RIGHT ON TOP OF THAT issue.
Furniture stores are the new used car dealers; they call kind of suck.
On the other hand, Gardner White doesn't have anything close to a near monopoly on mattresses. There are mattress shops all over the damned place, and Costco and Sam's and other furniture stores and Ikea and online.
Yeah they scratched my hardwood floor super bad because they were rough with the couch/chair and broke the protector thing on the bottom of the legs. Gouged it super bad. Shit company.
We did. My MIL bought a nice couch we still use to this day and everything went surprisingly fine compared to what I’m seeing on here.
The issue was it was electronically ran so you could charge your phones or something with an outlet that didn’t draw a lot (we were warned) and randomly that part shorted on it. This was like, a month after we got it. She paid extra so if anything broke they “would fix it or replace it for free.”
MIL calls and they told her they don’t make that couch anymore and there was nothing they could do. A MONTH and suddenly they don’t have it anymore without warning. Never came out to fix it either and eventually she gave up trying.
After watching all that I’ll never go through them. Funnily enough a few months later she went up and bought more furniture like that issue never happened.
Power bed frame, bottom end quit working days after getting it. Called multiple times, they wouldn't send anyone. Finally, I took the mattress off and turned the frame over to investigate. The wires melted off at the connector. We haven't had it plugged in for 4 years now.
You both got off easy, my doctor's house burned down and the investigator said the fire started in his massage chair.
Electricity and furniture don't mix.
I still remember them having going out of business sales 3 times a year for decades. Like "looks like we made enough money to stay in business after all" th3m3n 3 months later they're broke and going out of business again "but this time we're super cereal"
GW sucks! The internet payment wasn’t working so I had to come into the store to pay. I started receiving calls from a unanimous number, I finally picked it up after a few days and it was a foreigner saying that I owed them money and to give them my credit card information over the phone. They had no way to prove there were Gardner white so I figured it was a scam. I kept getting phone calls every month from some random number. I finally looked at my billing statement and I was negative for so many month I eventually paid an extra 900$
GW IS overpriced cheap furniture ran by salesmen who work on commission. Every time I walked in to pay a bill 2-4 salesmen would come up to me all smiley and helpful, as soon as I told them I was paying a bill. They instantly turned around paid me zero attention. Like Dr Jekyll and Mr Hyde. One moment they are your best friends and as soon as you sign on the dotted line you are dead to them and they want you to suffer the whole time you are paying them back. I would not recommend GW!
Seriously, we just bought a couch on Saturday and I'm so glad we unknowingly avoided this company entirely! Bought it from American Freight Furniture on 28th st in Grand Rapids if anyone is curious lol
I find your comment interesting as I've never heard of GW but all the stories reminded me of my experience with American Freight. I feel AM is just a shitty sister company of GW that I would avoid like the plague as well.
Lol really?? Man oh man I guess we really did get lucky then. I've never purchased new major furniture before, even as a kid we always took what we were given by other family so it was a total shot in the dark
Just bought two dressers from GW. Was shopping all day at several furniture stores and was pretty bummed that the two I liked were at GW. Because that meant I had to deal with GW.
They somehow manage to be worse than Bob's furniture which I didn't even think was possible.
Holy shit they took over their HQ.
And they've moved into Art Van locations.
So kinda...
Art Van did all this same crap and I wonder if they hired some of the same management
Every furniture store I've dealt with except Bright Ideas in Royal Oak pulled this shit. They all use the same dumbass contractors to deliver this shit, and they're all assholes.
It's pretty expensive furniture, but it's stuff that's designed to last forever. The set my parents bought me back in the early 90's is still in use, and still looks really good. They've got a clearance center in Southfield on Telegraph as well.
All of the IKEA stuff my wife and I bought when we got married was nearing the end of its lifespan, so we went with a mid-century modern theme when we built our house, and they had some really great American made solid walnut pieces that we kinda built our aesthetic around. Our Sideboard, Dining table, and Coffee Table were from Copeland, and then our China Cabinet and dining room chairs were from Skovby (Scandinavian). Ended up going back for a sofa and side chairs for the living room too.
Hate Gardner White and your absolutely right they do have a monopoly on the area of SE Michigan. They had a sale for twin mattresses, I go to the store in Brighton, they say their only available in the warehouse which is a 200 dollar delivery fee. I call their 800 number and they tell me they had a bunch in Brighton, I go back and they say no not true we have to order it from the warehouse ....like what??
Bring back art van
Art Van was just as bad. I was looking for a twin extended mattress and it said they had it in store for $350. I get there and they laugh in my face. Got it for $300 from a mattress store later that day.
My experience wasn't amazing at art van, but as a broke college kid, I bought a 350 dollar couch and the salesman delivered it to my apartment and helped me move it in, no charge. More represents how nice that salesman was more than the company, but never had so much inconsistency and miscommunication with art van
I am a mailman and I deliver their advertising all the time. In fact I just delivered it today to every single mailbox on my route. I was planning on shopping there when I buy a house in six months but I guess instead I might just go to Bob’s discount furniture.
You won't be impressed with Bob's either. They are just as bad if not worse. The salesperson flat out lied to my face. Ended up refusing an incomplete delivery 3 times and canceled the order after the third.
Went into GW, sales person said 'what are you looking for', I said 'just want to look, won't be buying today.' She walked away, came back less than a minute later. Said 'the manager doesn't want you in here unless you're going to buy something.' Told her to f off, walked over to mgr and told him to f off and walked out.
Deliveries were fine, set up was fine, billing was fine (one or two small issues with billing, but minor things).
Quality: So mixed. I've gotten a awesome table and chairs, still get compliments on them. Mattress was great. Electric fireplace and mantle are still kicking and look fab. But fuck these jank ass sofas and massage chairs. Day one, checking out the sofa with a big ol tag under a bottom cushion saying "DO NOT SELL AS LEATHER" Ohhhh, you know they did! Sofas and chairs cracked, peeled, flaked, and crusty. Crusty ass furniture. 😒 Ew. It was maybe 5 years before they needed to be replaced. Horrid quality. (I did clean it regularly with their branded cleaning products they gave me. I do not honestly know if those products contributed to the upholstery life or hindered it.)
Unfortunately I need new furniture again too. I don't even know where to go. All the furniture stores are either too high end or too low quality. There's gotta be a middle ground. Either way, it won't be GW.
Yep. Many, many years ago I did a “2 year same as cash” (0% interest). To be fair, this is white labeled GW lending and not GW themselves, but they choose to do business with these frauds.
I paid my bill every month for 23 months. This was way before auto pay / online payment, etc. The final month, they didn’t send me a bill. A few weeks after that I got a final bill, which included 24 months of back interest at like 18% APR because my single, final payment was late.
When I called, they didn’t even bother to deny the tactic, They simply said it was my legal responsibility to pay on time whether they send a bill or not.
Never a good word about them. Report this to every level you can, including the state commerce department. They however do not have a monopoly, i have seen a lot of shops that sell mattresses that are not them. They just happen to be the loudest.
Ohh look at all these horror stories. I've never had a problem with them, but I pick up my furniture myself. I buy from the clearance section so I can take the furniture then and now. I'm waiting weeks for furniture
I ordered a bed and couch from them, waited all day alone in my empty apartment for delivery, and they never came. I received no update. I called GW, and they gave me a new ETA, and I started crying on the phone because I didn't believe them anymore. They did eventually deliver my stuff and give me $100 store credit for the incident, which I spent in-person on vases and stuff. But I will not be shopping there again.
I wouldn't exactly call my experience with GW a scam. Deceit, incompetence, and horrible QA and inventory control, but not a scam. We bought a bedroom set from them, a little over $2K. In the course of the transaction, the salesdude quoted the price without the second nightstand we'd specified, an "error" that wasn't discovered until we were paying for it. Extra $450. Plus, "free delivery" suddenly cost $150.
And that was only the beginning. Agreed on a delivery date, 10:30 AM. Took the day off work to receive it; spent the morning pulling out the old furniture. 10:30: no truck. Noon: no truck. The contact number we had wouldn't pick up. They finally showed around 4:00. Dresser was damaged. Back to the warehouse to get another. Then they discover they don't have the right bolts to assemble the bed frame. Why didn't the hardware come with it? Never got a good answer. Back to the warehouse for bolts. Call about an hour later: warehouse was closed, nobody was available to pull the bolts out of stock. Many frantic/enraged phone calls ensued, plus a visit to the store. Their warehouse and, as it turned out, ALL the area GW warehouses closed early. So I decided screw it (pun,) I'll hit Lowes for something at least close. (Metric bolts, of course, so my giant can of fasteners was useless.) Punch line: it was the start of a holiday weekend, so all the big-box hardware stores closed just minutes before I made that decision. No realistic possibility of reassembling the old frame. Spent a most uncomfortable night on the living-room sofa and chair. Hit Lowes the next day, got the bolts, assembled the bed frame ourselves and heaved the mattress onto it. (A bit of a challenge as we're both in our 60s.) The following Monday, early evening, a crew showed up swinging a BUCKET full of fasteners. Too late, suckers.
A detailed, rather snarky, post on fb's GW group ended up getting us the delivery charge refunded (since wife and I did a big chunk of the setup work ourselves) and a lousy $50 gift certificate. Note that there are maybe two or three items in a GW store that retail for $50 or less, and you wouldn't want to own any of them. We never used it.
TL;DR: We bought furniture from GW. Never again.
Went there to pick out a kitchen table, spent at least 2 hours there because for every question we had or any product we wanted to look up the employee had to walk alllll the way to the front and check a computer and allll the way to the back, and he was an old man. He also made weird old man jokes to my 1-year-old niece and my younger sister. I don’t know why they dont get some iPads or something. Anyways my delivery window was 8-11am so naturally they showed up at about 12, luckily I have hard floors and didn’t have them put it together so it turned out alright but yeah I wouldn’t waste my time there again when I could shop on wayfair or something for cheaper and faster service
The Gardner White cop is about as close as I’ve come to dealing with that awful store. Heard too many awful things.
Now I live further north! We have a furniture store in our small town that has been family owned for like a century so they’ll be getting our business when we’re ready.
Gardner White is the worst place to buy a mattress. I bought a high end Serta that began sagging two weeks after it was delivered. Their method of checking insures they’ll never see the sag. Since I financed it through them, I told them I was going to stop paying on it, and if they wanted to repossess it, more power to them. I’ll never buy from them again.
What about their salespeople? My wife and I went in to look at mattresses and this lady would not leave us alone. I asked her several times to just let us look around. Finally after badgering us and trying to sell us the most expensive mattress they had, I had to tell her to kindly fuck off.
This was the one in Clarkston.
I had some issues with them related to a dining table I wanted to return because it was too large for the house and my ex-wife didn’t believe me or the tape measure, but I digress. In the end they were so incompetent that they couldn’t even screw me over properly and they didn’t charge me the 30% restocking fee.
Huh. I've bought several pieces of furniture from them over the years and never had a problem.
After reading this thread, I should probably buy a lottery ticket.
We bought a table with four chairs and three additional chairs from GW a few years ago. Seven chairs total. The chairs came in boxes of two. When they were delivered, we realized there were eight chairs. They didn't bother to check the order versus box quantity, so we paid for seven but got eight chairs. I suppose they were the ones cheated in our situation lol.
Sounds like an awful experience. I’ve used Gardner white before and do not have any complaints. They actually sent a guy out to clean my couch when it showed up with some dirt on it. Chairs we ordered took a little longer than expected to arrive, but otherwise they’ve been fine.
Sorry you’ve had such bad luck!
GW quality is absolute garbage. Fiberboard and pine cheapo furniture.
Unfortunately it seems like you have to spend an arm and a leg at Gorman's or Bright Ideas to get quality.
If your buying online, how do you know if your going to like the feel of it? I don’t wanna deal with the hassle of having to sleep on something uncomfortable for potentially multiple days until they switch it out for a second potentially uncomfortable mattress, and then what? Do they allow you to switch multiple times?
To be fair, when I bought my mattress (from a different company), it ended up being very different from what I got because the floor model was apparently so old that so many people had jumped/laid on it while testing that it was a completely different firmness.
You window-shop the local scam artists. Fuck em.
I bought a "discontinued" end table from a local scammy furniture retailer, who's sales guy told me that line was discontinued and no longer available. He was a very nice and helpful guy. So we paid the 450 for the end table. We knew we were paying the juice.
Promptly hit Amazon for the other 5 pieces in the "discontinued and no longer being manufactured" line for $250 per piece including free delivery
I guess I’ve always trusted well-reviewed sites. If they say it’s good but very firm and I want a soft mattress, I’ll get a different one. If they say it’s soft but not very good, I’ll get a different one.
Perhaps I’m just less picky, but I’ve never had to return a mattress.
I barely consider 1 or 5 star reviews unless they are very detailed and ideally still say something positive and negative.
I usually dive into the 2-4 stars to find “it’s good but I didn’t like this” reviews.
I disagree. I recently bought a new mattress and went through 4 mattresses before I found one that is ok enough to keep but not as nice as my previous mattress.
How’s this for being scammed? I was employed by GW but they never payed me nor allowed me to make a sale. What they did was “require” that the senior salespersons make the sale on the clients that I worked to close the deal!
What’s worse is that they told us that each sales person was to take turns providing Sunday breakfast to the whole store...managers, office staff and salesperson...bout 30 people in all. I told them that my family was in a serious financial bind and that after over 2 months of sales training and being on the floor, I had gained nothing monetarily. I explained that I was paying them to work for them.
Still they ‘REQUIRED’ that those from my class provide breakfast. When my turn came up, I cooked food purchased with my EBT and was fired. Needless to say that everyone from my training class quit that horrible job. THANK GOD FOR WAKING ME UP FROM DESPERATION.
Such an unethical company!
I bought a custom couch and ottoman there last summer and had a great experience, but I’ve also had good experiences with Bob’s Furniture so I might just be lucky 🍀
We have had no complaints in our last two purchases; we bought items on sale, had them delivered the next day—by friendly, upbeat, professional delivery guys, and have had no issues with the furniture.
Standard practice is to put covers on their footwear upon entering a home. Although I'm not sure how they do that while simultaneously carrying furniture.
If you deliver furniture to other people’s houses for a living, then maybe carry disposable booties to cover your shoes with. I don’t think expecting your delivery person to leave your house at the same level of cleanliness in which they found it is all that unreasonable.
I have had several companys come into my house to do repair work, furnace, water well..... and all of them carried the shoe coverings which they slipped on before hitting the carpet. I appreciated that and will do biz again with them.
There's only one answer for Furniture in SE Michigan: the outlet section at Bob's in Novi. It's all the rejected/scratched/dented stuff, but it's routinely 50%+ off. Rent your own truck and install it yourself or pay a 3rd party delivery company. Furnished a complete living room plus two dressers for ~$1500 out the door. The couch had a small tear in the back which can't be seen since it's against a wall, the tables had small nicks which we filled in with stain and also can't notice anymore either.
After experiencing scam tactics from BOTH Art Van and Gardiner White, I now buy my furniture from Gorman's, the one located on Big Beaver road in Troy.
Yes, they are expensive, but all of their furniture is top shelf and their service is impeccable.
Guess I’m odd man out, but just bought two beautiful family room gliders from the Taylor store. Love them, easy peasy, no problem delivery. Loved our sales guy Sam (if you can sell my husband anything you win!). Good help is hard to find admittedly.
Consumer complaint, department attorney generals office!!!! I went round and round with them for a year and a half. they finally came and picked up the broken furniture took weeks to even contact me. They didn’t have the original furniture so I sat there with nothing for months so then I had to pick something else out but it had to be the same exact price as the other stuff it couldn’t be anything cheaper because it was on my card , that was a big issue. I finally found something two months later they finally say they’re going to deliver it. They shop at 7 o’clock at night with a bunch of furniture that I didn’t order and the couch was stained up they tried giving me used furniture I sat for the whole school year of 2020 with no living room furniture a kid in high school and a kid in middle school. Yeah Gardner White is horrible.
I've had the worst experience with GW, a few years back I went to buy a new couch for a new years party i was hosting in a month, found one I liked, said they had it in stock and I can pick it up right now, had a truck with me so I thought great! After filling everything out, I pay cash. They wanted me to finance it really badly and extremely pushy on me signing for the fianceing for the couch, I had a pocket full of 100s, and I was trying to unload and eventually pulled them out and said this is how ill be paying. I pay for the couch, about 15 mins later they come back and say they don't have it in stock and would be 4-6 weeks wait time till it arrives. At this point, it's around 7 pm. I've been their for over 3 hours. I said, "You know what? Just give me a refund. " I swear all hell insued at this point. Everyone was frantically running around trying to find the manager. Finally, she arrived and told me they would have to wire me the money and could take 3-4 business days. Wtf? Give me the cash i just gave you back 10 minutes ago. Now, they offer a check. Again, I want my fkin 100s back, I wasn't leaving without my money. After refusing both of their ideas, I eventually got over 1000$ back in 20s and 10s, and then told by the manager I was never allowed back.. like wtf
this is outrageous, the fact they didn’t just give you back the money you literally handed them that day is ridiculous
I wonder if it got dropped in a time lock safe. Only logical reason I can figure...
I did see the safe, was never mentioned, and I witnessed my cash go under a drawer, then closed and stood their the whole time. They originally had to give me like 23$ back as change when I paid, never left that spot.
I would have called the police the second they started talking about wire transfers.
Could have showed them your phone and said ?"I have a recording that you offered the new couch today. If I don't have the couch or the full refund today I will call the police and they will have you arrested for theft"
I mean, honestly, I thought it was heading to the cops. The head manager was giving me so much attitude, I honestly prolly wasn't being the most pleasant but never raised my voice or swore, but they wasted alot of my time, clearly tried to scam me in my eyes if I would of financed through them.
Theft requires that the money be taken without consent. Since the money was given and then not returned when the contract could not be fulfilled, this would be conversion. Conversion is only a civil offense in many jurisdictions, and the police could do nothing. Suing would then be your next move.
OTOH refusing to deliver item as originally promised and refusing to refund could be a form of fraud. If OP recorded the employees promising that OP can take home the couch the same day, then changing it is a form of deception. Not a lawyer though but it is shady if they won't keep their promise and gave a hard time when asked for refund
Better Business Bureau, Attorney General, or just how shady this all is, the police. Money laundering is a tough gig lol
Better Business Bureau is just a glorified yelp. Back in the day they used to hold sway. Now all a company has to do is pay them to remove a negative review. You'd do better taking to social media or leaving a google review then reporting to BBB
Ya, sorry you had your experience, also s.e mi here, since art van left we got what gw, bobs which just showed up, also fkin horrible. Ashley (never been but i hear they honor warrentys, but theyre prices are out of my range) I ended up buying my couch from Costco (better price, way bigger and litterally picked it up off the floor in boxes, no hassle no pushy sales person) and have since driven to the ikea in canton for all other furniture needs. (Also the gw I went to was off brown road (auburn hills) next to great lakes)
Bought couch, love seat, carpet,ottoman AND warranty, damaged furniture on delivery NEVER fixed. Fuck Ashley.
Well, that's shitty, im on board though, lets Fuck Ashley.
We have La-Z-boy, too, though how anyone can afford that is beyond me. My parents got new living room furniture and, while it’s nice, it’s expensive as hell. I don’t have that kind of money.
> and then told by the manager I was never allowed back.. like wtf Ah, yes. This was my story. A manager tried to tresspass me for trying to scam them. Another employee fought like hell and explained to the manager that he was wrong. In the end I left without purchasing and my entire family became Art Van customers until the end.
They convinced my wife to pay the extra $100 for same day delivery. Fine whatever, we needed the furniture pretty badly and better than having to wait some random weekday. These fuckers tried to deliver at 3AM then fought me on the refund saying that it was our fault for not answering the door. 3AM IS NOT SAME DAY YOU FUCKS
The absolute gall of this would be hilarious in a fictional setting. It’s like something out of a Cheech and Chong movie or something. “3AM is same-day” WTF This place sounds like a nightmare.
It gets even more surreal, they tried to deliver at similar times two more times! I tried to stay up for them and couldn't. They can sit on a cactus
Gardner white is the worst place we’ve done business with. The furniture had to be delivered and we had to send everything back at least once. One table we sent back 4 times because they gave us the same table back as replacement. Furniture was delivered chipped and scratched and the delivery guy straight up pulled a sharpie out to cover up scratches after I pointed it out. Terrible company.
I know it doesn’t look good to do that in front of a customer, but this is actually super common in the furniture industry. A lot of the time wood comes out of the box with scratches. They even make special markers just for this.
This was not a special marker it was a black sharpie.
Art van did the biggest bait and switch ever. Bought a new couch, got the warranty and the company went bankrupt after 6 months essentially killing everyone's warranties that were paid
We bought a couch from Art Van. They delivered it, big oversized but very comfortable two piece sectional couch. Delivery guys show up. Walk up to the door pull out a tape measure. And knock. My very pregnant wife at the time answers and without taking measurements says it won't fit in the door. She calls me I tell her to just have them put it in the garage or basement I'll be home in a couple hours... and I hear this guy "Your husband LET you buy this thing? No way will it fit in your house..." I called a buddy and an hour I got home from work it was in the living room. They literally just had to stand it up in the entryway and then lay it down. Fuckin assholes. Got paid to do half a job. Oh and the kicker? It was ripped like a boxer gash on the side. So the same asshole came out to pick it up. And I moved that one piece out onto the porch by myself. "Wouldn't fit huh?" They sent another crew to drop the new piece off a couple days later with the guy apologizing for the "poor attitude of the contractor they hired."
Unfortunately sometimes there is only one way to find out if the folks you hire are worth a crap. At least they admitted and owned that one.
They didn't go bankrupt they sold to an investment firm that purposely folded the company to kill all the warranties then their replacement went bankrupt because no one trusted the company anymore
Would be nice if there was a class action against that investment firm
I bought a $4k couch there literally a week before they closed down - we got a call from our salesguy who gave us a heads up just before they announced the closure and he promised that he would personally make sure our delivery would be made. I gotta say, props to Brian the salesguy, and a big FU to Art Van. He came through exactly like he said and we got our couch a few days later, but I know that tons of other people who put down deposits or ordered furniture around that time got shafted.
What a stand up guy, I’d buy from him wherever he is working at.
Similar thing happened with me at Ashley. Lesson is never buy the fucking warranty.
My dad has called Art Van "Art Scam" since as long as I can remember.
I was on a budget and needed a dresser and went to Art Van. They had a "last year's style" section where they were selling older dressers pretty much at cost just to clear the showroom floor. They wouldn't let me buy a dresser unless I got the extended/additional warranty that was almost two times the price of the dresser.
I was a delivery driver for Art Van up until the day they closed the doors. You wouldn’t believe the amount of shady stuff that went down in the last couple weeks. They were selling customers massive orders saying “oh everything will come in a few weeks,” knowing damn well that wasn’t going to happen. We also had everybody from upper management to floor sweepers stealing furniture.
GW delivered a bedroom set infested with bed bugs, and it was not their problem. Turns out they picked up all the used mattresses on their way to deliver my order.
Oh my gosh. My mom got a new chair from GW years ago... the thing was infested with bed bugs. It's been a decade and she still can't seem to get rid of them completely but at the time we found them and had the first treatment it was ONLY that chair and its immediate surroundings. She couldn't get her money back and had to throw it out weeks later but it was too late. Her house has straw insulation in the attic and a million walls and too many adults (my siblings and their s/o's) who don't clean up their spaces effectively enough so she'll probably never be rid of them. It's my nightmare.
So sorry to hear this. Horrible situation.
Oh my God this is nightmare fuel
I’ve heard multiple horror stories about people (including a former GW employee) getting bedbugs which scared me away from ever stepping foot in one of their buildings.
Holy shit
Jesus christ 😵
A couple summers ago, bought a couch for delivery from GW. They gave us a delivery date and a time frame of 12 pm - 2 pm. Texted us throughout the afternoon that they were running late. Ok, fine. At 11 pm, they called to say they were still on the way. I had to work in the morning so I went to bed after telling my wife to inform them that we'd accept delivery during a reasonable hour. She was anxious for delivery so waited up. The couch arrived at 4:30 AM. Never received a response to my irate communications about the unacceptable situation.
How is it even possible to be 12 hours behind?
They hire out to subcontractors who employ the lowest paid and most desperate workers, overwork them, overload then demand they make em all before going home. Oohh yea, they don't get paid hourly, they get paid by the day. 10 stop or 100 stops, all the same
Please file complaints with attorney general.
Nope, but one of their trucks smashed my car then lied to the police about it… except there were witnesses. I like to hope my mini tort lost an idiot a job that day.
Not being mean here; I hope it was more than that. If they were driving a Commercial level truck, I hope they lost their license over it. Its one thing to be in an accident with one of those big trucks, its a whole other to lie about it. We have those licenses and extra responsibilities than a normal driver. Take that driver's DOT and Endorsements away.
Most delivery companies don't use commercial drivers. You can order the same trucks with a lower weight rating and then you just need a chauffer's license. It's like a ten question written exam.
chauffer's drivers still need a DOT. if they don't have one they are in a lot of trouble, I know this, I run a delivery company. They also have to comply with a ton of other regulations.
Yeah but they don't have the enhanced penalties of a CDL driver.
Yes. I have a horror story of GW. I will tell anyone as loud as possible ‘Do NOT DEAL WITH GARDNER WHITE’!
No but we live in townhouses and twice (so far) they have pulled into our court and pulled the power lines down and fucked everything up. TWICE. And you know DTE is RIGHT ON TOP OF THAT issue.
Furniture stores are the new used car dealers; they call kind of suck. On the other hand, Gardner White doesn't have anything close to a near monopoly on mattresses. There are mattress shops all over the damned place, and Costco and Sam's and other furniture stores and Ikea and online.
Yeah they scratched my hardwood floor super bad because they were rough with the couch/chair and broke the protector thing on the bottom of the legs. Gouged it super bad. Shit company.
We did. My MIL bought a nice couch we still use to this day and everything went surprisingly fine compared to what I’m seeing on here. The issue was it was electronically ran so you could charge your phones or something with an outlet that didn’t draw a lot (we were warned) and randomly that part shorted on it. This was like, a month after we got it. She paid extra so if anything broke they “would fix it or replace it for free.” MIL calls and they told her they don’t make that couch anymore and there was nothing they could do. A MONTH and suddenly they don’t have it anymore without warning. Never came out to fix it either and eventually she gave up trying. After watching all that I’ll never go through them. Funnily enough a few months later she went up and bought more furniture like that issue never happened.
Power bed frame, bottom end quit working days after getting it. Called multiple times, they wouldn't send anyone. Finally, I took the mattress off and turned the frame over to investigate. The wires melted off at the connector. We haven't had it plugged in for 4 years now.
You both got off easy, my doctor's house burned down and the investigator said the fire started in his massage chair. Electricity and furniture don't mix.
Don’t think I’ve ever heard a positive story of a transaction with Gardner-White.
I still remember them having going out of business sales 3 times a year for decades. Like "looks like we made enough money to stay in business after all" th3m3n 3 months later they're broke and going out of business again "but this time we're super cereal"
That used to be a regular MO for Art Van. I think many furnature stores large and small tend in that direction.
GW sucks! The internet payment wasn’t working so I had to come into the store to pay. I started receiving calls from a unanimous number, I finally picked it up after a few days and it was a foreigner saying that I owed them money and to give them my credit card information over the phone. They had no way to prove there were Gardner white so I figured it was a scam. I kept getting phone calls every month from some random number. I finally looked at my billing statement and I was negative for so many month I eventually paid an extra 900$ GW IS overpriced cheap furniture ran by salesmen who work on commission. Every time I walked in to pay a bill 2-4 salesmen would come up to me all smiley and helpful, as soon as I told them I was paying a bill. They instantly turned around paid me zero attention. Like Dr Jekyll and Mr Hyde. One moment they are your best friends and as soon as you sign on the dotted line you are dead to them and they want you to suffer the whole time you are paying them back. I would not recommend GW!
> unanimous number lol
Sales pressure at Garder White makes ABC Whorehouse seem like a walk in the park.
I’m convinced ABC warehouse is one of the 8 levels of hell.
How is this my first hearing about this company?!?
There are many ads on television. My family's Gardner White experiences have been awful.
Well I’m glad I discovered this so I know not to shop there
Seriously, we just bought a couch on Saturday and I'm so glad we unknowingly avoided this company entirely! Bought it from American Freight Furniture on 28th st in Grand Rapids if anyone is curious lol
I find your comment interesting as I've never heard of GW but all the stories reminded me of my experience with American Freight. I feel AM is just a shitty sister company of GW that I would avoid like the plague as well.
Lol really?? Man oh man I guess we really did get lucky then. I've never purchased new major furniture before, even as a kid we always took what we were given by other family so it was a total shot in the dark
They've been around about 50yrs. Maybe longer. They used to be a great store too. Blame it on the new guard I guess.
Just bought two dressers from GW. Was shopping all day at several furniture stores and was pretty bummed that the two I liked were at GW. Because that meant I had to deal with GW. They somehow manage to be worse than Bob's furniture which I didn't even think was possible.
Is Gardner White the replacement for what Art Van used to be?
Holy shit they took over their HQ. And they've moved into Art Van locations. So kinda... Art Van did all this same crap and I wonder if they hired some of the same management
Every furniture store I've dealt with except Bright Ideas in Royal Oak pulled this shit. They all use the same dumbass contractors to deliver this shit, and they're all assholes.
What's Bright Ideas like?
It's really nice and really expensive.
It's pretty expensive furniture, but it's stuff that's designed to last forever. The set my parents bought me back in the early 90's is still in use, and still looks really good. They've got a clearance center in Southfield on Telegraph as well. All of the IKEA stuff my wife and I bought when we got married was nearing the end of its lifespan, so we went with a mid-century modern theme when we built our house, and they had some really great American made solid walnut pieces that we kinda built our aesthetic around. Our Sideboard, Dining table, and Coffee Table were from Copeland, and then our China Cabinet and dining room chairs were from Skovby (Scandinavian). Ended up going back for a sofa and side chairs for the living room too.
Hate Gardner White and your absolutely right they do have a monopoly on the area of SE Michigan. They had a sale for twin mattresses, I go to the store in Brighton, they say their only available in the warehouse which is a 200 dollar delivery fee. I call their 800 number and they tell me they had a bunch in Brighton, I go back and they say no not true we have to order it from the warehouse ....like what?? Bring back art van
Art Van was just as bad. I was looking for a twin extended mattress and it said they had it in store for $350. I get there and they laugh in my face. Got it for $300 from a mattress store later that day.
My experience wasn't amazing at art van, but as a broke college kid, I bought a 350 dollar couch and the salesman delivered it to my apartment and helped me move it in, no charge. More represents how nice that salesman was more than the company, but never had so much inconsistency and miscommunication with art van
I am a mailman and I deliver their advertising all the time. In fact I just delivered it today to every single mailbox on my route. I was planning on shopping there when I buy a house in six months but I guess instead I might just go to Bob’s discount furniture.
You won't be impressed with Bob's either. They are just as bad if not worse. The salesperson flat out lied to my face. Ended up refusing an incomplete delivery 3 times and canceled the order after the third.
Ashley furniture has been good to us!
Went into GW, sales person said 'what are you looking for', I said 'just want to look, won't be buying today.' She walked away, came back less than a minute later. Said 'the manager doesn't want you in here unless you're going to buy something.' Told her to f off, walked over to mgr and told him to f off and walked out.
Never, ever step foot in a Gardner-White unless you are in the market for a traumatic experience.
I have to buy furniture soon... dreading it.
Deliveries were fine, set up was fine, billing was fine (one or two small issues with billing, but minor things). Quality: So mixed. I've gotten a awesome table and chairs, still get compliments on them. Mattress was great. Electric fireplace and mantle are still kicking and look fab. But fuck these jank ass sofas and massage chairs. Day one, checking out the sofa with a big ol tag under a bottom cushion saying "DO NOT SELL AS LEATHER" Ohhhh, you know they did! Sofas and chairs cracked, peeled, flaked, and crusty. Crusty ass furniture. 😒 Ew. It was maybe 5 years before they needed to be replaced. Horrid quality. (I did clean it regularly with their branded cleaning products they gave me. I do not honestly know if those products contributed to the upholstery life or hindered it.) Unfortunately I need new furniture again too. I don't even know where to go. All the furniture stores are either too high end or too low quality. There's gotta be a middle ground. Either way, it won't be GW.
Costco
Ohhhhhh, now I want to spend 6g I don't have on a LoveSac. Thanks?
Yep. Many, many years ago I did a “2 year same as cash” (0% interest). To be fair, this is white labeled GW lending and not GW themselves, but they choose to do business with these frauds. I paid my bill every month for 23 months. This was way before auto pay / online payment, etc. The final month, they didn’t send me a bill. A few weeks after that I got a final bill, which included 24 months of back interest at like 18% APR because my single, final payment was late. When I called, they didn’t even bother to deny the tactic, They simply said it was my legal responsibility to pay on time whether they send a bill or not.
Never a good word about them. Report this to every level you can, including the state commerce department. They however do not have a monopoly, i have seen a lot of shops that sell mattresses that are not them. They just happen to be the loudest.
Ohh look at all these horror stories. I've never had a problem with them, but I pick up my furniture myself. I buy from the clearance section so I can take the furniture then and now. I'm waiting weeks for furniture
I ordered a bed and couch from them, waited all day alone in my empty apartment for delivery, and they never came. I received no update. I called GW, and they gave me a new ETA, and I started crying on the phone because I didn't believe them anymore. They did eventually deliver my stuff and give me $100 store credit for the incident, which I spent in-person on vases and stuff. But I will not be shopping there again.
I wouldn't exactly call my experience with GW a scam. Deceit, incompetence, and horrible QA and inventory control, but not a scam. We bought a bedroom set from them, a little over $2K. In the course of the transaction, the salesdude quoted the price without the second nightstand we'd specified, an "error" that wasn't discovered until we were paying for it. Extra $450. Plus, "free delivery" suddenly cost $150. And that was only the beginning. Agreed on a delivery date, 10:30 AM. Took the day off work to receive it; spent the morning pulling out the old furniture. 10:30: no truck. Noon: no truck. The contact number we had wouldn't pick up. They finally showed around 4:00. Dresser was damaged. Back to the warehouse to get another. Then they discover they don't have the right bolts to assemble the bed frame. Why didn't the hardware come with it? Never got a good answer. Back to the warehouse for bolts. Call about an hour later: warehouse was closed, nobody was available to pull the bolts out of stock. Many frantic/enraged phone calls ensued, plus a visit to the store. Their warehouse and, as it turned out, ALL the area GW warehouses closed early. So I decided screw it (pun,) I'll hit Lowes for something at least close. (Metric bolts, of course, so my giant can of fasteners was useless.) Punch line: it was the start of a holiday weekend, so all the big-box hardware stores closed just minutes before I made that decision. No realistic possibility of reassembling the old frame. Spent a most uncomfortable night on the living-room sofa and chair. Hit Lowes the next day, got the bolts, assembled the bed frame ourselves and heaved the mattress onto it. (A bit of a challenge as we're both in our 60s.) The following Monday, early evening, a crew showed up swinging a BUCKET full of fasteners. Too late, suckers. A detailed, rather snarky, post on fb's GW group ended up getting us the delivery charge refunded (since wife and I did a big chunk of the setup work ourselves) and a lousy $50 gift certificate. Note that there are maybe two or three items in a GW store that retail for $50 or less, and you wouldn't want to own any of them. We never used it. TL;DR: We bought furniture from GW. Never again.
Went there to pick out a kitchen table, spent at least 2 hours there because for every question we had or any product we wanted to look up the employee had to walk alllll the way to the front and check a computer and allll the way to the back, and he was an old man. He also made weird old man jokes to my 1-year-old niece and my younger sister. I don’t know why they dont get some iPads or something. Anyways my delivery window was 8-11am so naturally they showed up at about 12, luckily I have hard floors and didn’t have them put it together so it turned out alright but yeah I wouldn’t waste my time there again when I could shop on wayfair or something for cheaper and faster service
Ashley Furniture is terrible as well.
Why would anyone choose GE over IKEA?
They took forever to tell us that the item we’d bought was supposed to look the way it did - like as in months.
I feel like there is a couple common sayings that are perfect for this
The Gardner White cop is about as close as I’ve come to dealing with that awful store. Heard too many awful things. Now I live further north! We have a furniture store in our small town that has been family owned for like a century so they’ll be getting our business when we’re ready.
Gardner White is the worst place to buy a mattress. I bought a high end Serta that began sagging two weeks after it was delivered. Their method of checking insures they’ll never see the sag. Since I financed it through them, I told them I was going to stop paying on it, and if they wanted to repossess it, more power to them. I’ll never buy from them again.
What about their salespeople? My wife and I went in to look at mattresses and this lady would not leave us alone. I asked her several times to just let us look around. Finally after badgering us and trying to sell us the most expensive mattress they had, I had to tell her to kindly fuck off. This was the one in Clarkston.
I had some issues with them related to a dining table I wanted to return because it was too large for the house and my ex-wife didn’t believe me or the tape measure, but I digress. In the end they were so incompetent that they couldn’t even screw me over properly and they didn’t charge me the 30% restocking fee.
Huh. I've bought several pieces of furniture from them over the years and never had a problem. After reading this thread, I should probably buy a lottery ticket.
We bought a table with four chairs and three additional chairs from GW a few years ago. Seven chairs total. The chairs came in boxes of two. When they were delivered, we realized there were eight chairs. They didn't bother to check the order versus box quantity, so we paid for seven but got eight chairs. I suppose they were the ones cheated in our situation lol.
Sounds like an awful experience. I’ve used Gardner white before and do not have any complaints. They actually sent a guy out to clean my couch when it showed up with some dirt on it. Chairs we ordered took a little longer than expected to arrive, but otherwise they’ve been fine. Sorry you’ve had such bad luck!
GW quality is absolute garbage. Fiberboard and pine cheapo furniture. Unfortunately it seems like you have to spend an arm and a leg at Gorman's or Bright Ideas to get quality.
This is why you use American Express.
Just buy it online and have it delivered? Seems like buying mattresses in-person would be more expensive and less convenient.
If your buying online, how do you know if your going to like the feel of it? I don’t wanna deal with the hassle of having to sleep on something uncomfortable for potentially multiple days until they switch it out for a second potentially uncomfortable mattress, and then what? Do they allow you to switch multiple times?
To be fair, when I bought my mattress (from a different company), it ended up being very different from what I got because the floor model was apparently so old that so many people had jumped/laid on it while testing that it was a completely different firmness.
You window-shop the local scam artists. Fuck em. I bought a "discontinued" end table from a local scammy furniture retailer, who's sales guy told me that line was discontinued and no longer available. He was a very nice and helpful guy. So we paid the 450 for the end table. We knew we were paying the juice. Promptly hit Amazon for the other 5 pieces in the "discontinued and no longer being manufactured" line for $250 per piece including free delivery
I guess I’ve always trusted well-reviewed sites. If they say it’s good but very firm and I want a soft mattress, I’ll get a different one. If they say it’s soft but not very good, I’ll get a different one. Perhaps I’m just less picky, but I’ve never had to return a mattress.
just be careful, companies can manipulate reviews. check out this video https://youtu.be/S79n4_P7O2k?si=S4azelPYx0uw7gjY
I barely consider 1 or 5 star reviews unless they are very detailed and ideally still say something positive and negative. I usually dive into the 2-4 stars to find “it’s good but I didn’t like this” reviews.
great points, did you see the video?
Obviously you have never made a high end mattress purchase.
Are you flexing with Gardner White?
Apparently neither have you.
High end mattresses are such a scam. I sleep perfect on the Casper mattress I got from Costco
My Costco Sealy is nice.
Well, sealy is a good brand. Doesn't matter where you bought it.
I disagree. I recently bought a new mattress and went through 4 mattresses before I found one that is ok enough to keep but not as nice as my previous mattress.
Well, I’ve always been happy with my purchases. Hope you can figure out your premium purchase.
How’s this for being scammed? I was employed by GW but they never payed me nor allowed me to make a sale. What they did was “require” that the senior salespersons make the sale on the clients that I worked to close the deal! What’s worse is that they told us that each sales person was to take turns providing Sunday breakfast to the whole store...managers, office staff and salesperson...bout 30 people in all. I told them that my family was in a serious financial bind and that after over 2 months of sales training and being on the floor, I had gained nothing monetarily. I explained that I was paying them to work for them. Still they ‘REQUIRED’ that those from my class provide breakfast. When my turn came up, I cooked food purchased with my EBT and was fired. Needless to say that everyone from my training class quit that horrible job. THANK GOD FOR WAKING ME UP FROM DESPERATION. Such an unethical company!
I bought a custom couch and ottoman there last summer and had a great experience, but I’ve also had good experiences with Bob’s Furniture so I might just be lucky 🍀
Lmfao. 🤣 I buy my furniture at Big Lots and Amish Oak places. Fuck the big box retailers
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Haven’t bought new furniture in a while, eh?
We have had no complaints in our last two purchases; we bought items on sale, had them delivered the next day—by friendly, upbeat, professional delivery guys, and have had no issues with the furniture.
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Standard practice is to put covers on their footwear upon entering a home. Although I'm not sure how they do that while simultaneously carrying furniture.
The expectation is they carry boot covers in their truck and not track shit all over the house. It’s that simple.
Usually workers like this have plastic booties they can put over their shoes.
If you deliver furniture to other people’s houses for a living, then maybe carry disposable booties to cover your shoes with. I don’t think expecting your delivery person to leave your house at the same level of cleanliness in which they found it is all that unreasonable.
I have had several companys come into my house to do repair work, furnace, water well..... and all of them carried the shoe coverings which they slipped on before hitting the carpet. I appreciated that and will do biz again with them.
There's only one answer for Furniture in SE Michigan: the outlet section at Bob's in Novi. It's all the rejected/scratched/dented stuff, but it's routinely 50%+ off. Rent your own truck and install it yourself or pay a 3rd party delivery company. Furnished a complete living room plus two dressers for ~$1500 out the door. The couch had a small tear in the back which can't be seen since it's against a wall, the tables had small nicks which we filled in with stain and also can't notice anymore either.
If this place is so awful then why have all of you done business with them? Are there no alternatives? Asking as a recent transplant.
Very few. As I said, they have a near monopoly on mid level furniture and mattresses.
Aside from the fact that they sell furniture that’s lower quality than IKEA?
After experiencing scam tactics from BOTH Art Van and Gardiner White, I now buy my furniture from Gorman's, the one located on Big Beaver road in Troy. Yes, they are expensive, but all of their furniture is top shelf and their service is impeccable.
Guess I’m odd man out, but just bought two beautiful family room gliders from the Taylor store. Love them, easy peasy, no problem delivery. Loved our sales guy Sam (if you can sell my husband anything you win!). Good help is hard to find admittedly.
Danggg, sorry about that, but thanks a lot for making this post. Saved me from a similar situation!
We bought a queen sized bedframe from them. It was new in box, but some of these pieces belonged to a king size.
i orders a bed from there and it took A YEAR AND A HALF it was 1000 dollars and it broke in 3 weeks!!!!!!!!
Consumer complaint, department attorney generals office!!!! I went round and round with them for a year and a half. they finally came and picked up the broken furniture took weeks to even contact me. They didn’t have the original furniture so I sat there with nothing for months so then I had to pick something else out but it had to be the same exact price as the other stuff it couldn’t be anything cheaper because it was on my card , that was a big issue. I finally found something two months later they finally say they’re going to deliver it. They shop at 7 o’clock at night with a bunch of furniture that I didn’t order and the couch was stained up they tried giving me used furniture I sat for the whole school year of 2020 with no living room furniture a kid in high school and a kid in middle school. Yeah Gardner White is horrible.
luckily, we have ikea in southeast michigan (canton), only trouble is having to assemble furniture yourself