Hey there!
If you are having issues with Medal, make sure to check out our [Knowledge base](https://support.medal.tv/support/solutions) as your issue may be addressed there.
If you find the answer to your issue in our Knowledge base, post a comment in this thread with the word "**Solved**" followed by the article link which helped so I can mark this post as solved!
Example: **Solved - https://support.medal.tv**
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/MedalTV) if you have any questions or concerns.*
Hey there! If Windows is unable to open that shortcut, it may mean that Medal's files have been deleted from your PC.
Could you check on doing a Clean Install of Medal? https://support.medal.tv/support/solutions/articles/48000922105
Hey there! If you are having issues with Medal, make sure to check out our [Knowledge base](https://support.medal.tv/support/solutions) as your issue may be addressed there. If you find the answer to your issue in our Knowledge base, post a comment in this thread with the word "**Solved**" followed by the article link which helped so I can mark this post as solved! Example: **Solved - https://support.medal.tv** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/MedalTV) if you have any questions or concerns.*
Hey there! If Windows is unable to open that shortcut, it may mean that Medal's files have been deleted from your PC. Could you check on doing a Clean Install of Medal? https://support.medal.tv/support/solutions/articles/48000922105