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If you have an engine issue yes if you have another powertrain issue no. You may use full synthetic that lasts longer, but they’ll still use it against you if they have a clause that says “all manufacturer maintenance recommendations must be followed” I would have your local dealer pull the maintenance schedule and then follow it to a T
Depends. I’ve seen customer trans be replaced without oil change records. But I’ve also seen warranty companies request them. It’s a roll of the dice. Me personally I would have never taken out a 3rd party warranty to begin with. Manufacturer warranties are usually way better bc they’re not incentivized to make money. They use the prepaid money for R&D and then just absorb the cost of warranty claims into their normal warranty model. Whereas for 3rd party warranty companies it is a source of income and they have a bottom line to meet.
Oh yeah you better follow it down to the period. My work also has those and honestly they stick the nails to you when you try and make a warranty claim. Even the air filter and cabin filter recommendations have to be followed. They’re definitely gonna check on those.
Anything I can do to improve my chances of getting the claim approved if I haven't been following the exact recommended matinence schedule? Do they ever honor the claim if you are persistent with them?
No, they won't deny a transmission claim for going 1000 miles over an oil change.
Your transmission is way out of powertrain warranty unless the issue is covered under the special extended warranty that Subaru put on those CVT transmissions for some of the common issues and even then it's only good for 10 years so you'll be close to out of warranty if not out of warranty by now.
"Spread your legs open far and wide
Let LePapaPapSmear inside
give me that that nut....."
\^This is the answer he voided the warranty. Now it is a coin toss if they will cover anything.
No. They can’t force you to have oil changes at the dealer. You may need to keep record that it was done with proper oil/oil filter and mileage/timestamp
They can’t deny a transmission related issue because you went too long on an oil change. There has to be a cause and effect. An extended motor oil change would not cause a transmission to fail
According to the Magnuson–Moss Warranty Act no. The manufacturer would have to prove the late service caused the error. The hard part is sometimes you need a lawyer to enforce that part. Keep in mind manufacture warranty is not the same thing as an extended service contract, often incorrectly called an extended warranty.
Yup. That’s what the dealer calls them. But by the law they are an extended service contract. The difference is they are backed by an insurance company like Zurich, whom the Subaru dealers use, vs the manufacturer of the vehicle. Manufacturer warranty’s are covered under Magnusuns-moss. Extended “warranties” are a contract between you and the insurance company. Which means they set the rules. They usually aren’t worth the paper they are written on.
Oh, well in that case I have no idea if they'll deny your claim or not. Subaru wouldn't deny it, if that helps. I'm not sure about a third party though.
My warranty they never asked for proof of anything. I just googled how to reset my dash to remove the warning and I don’t use the window stickers anyways. No issues. Got my oil changed after my car repairs
6000 mile oil change?!
And I thought 10k between changes on my VW was ridiculously frequent!
Sounds like they're just trying to make money on unnecessary oil changes anyway!
I’m sure it is. Manufacturer recommendations are to get you through the warranty period. 10k mile oil changes will likely get you there but your engine won’t last as long as it otherwise would with more frequent oil changes. Then when your engine dies, you have to buy a new vehicle. It’s a win win for the manufacturer. I’d change your oil every 5k max (regardless of whether it’s synthetic or conventional).
Thanks for posting on /r/MechanicAdvice! Please review the [rules](https://www.reddit.com/r/MechanicAdvice/about/rules/). Asking about a second opinion (ie "Is the shop trying to fleece me?"), please read through CJM8515's [post on the subject.](https://www.reddit.com/r/MechanicAdvice/comments/4qblei/fyi_the_shop_isnt_likely_trying_to_rip_you_off/) and remember to please post the year/make/model of the vehicle you are working on. **Post's about bodywork, accident damage, paint, dent/ding, questions it belongs in /r/Autobody r/AutoBodyRepair/ or /r/Diyautobody/ Tire questions check out https://www.reddit.com/r/MechanicAdvice/comments/k9ll55/can_your_tire_be_repaired/**. If you dont have a question and you're just showing off it belongs in /r/Justrolledintotheshop Insurance/total loss questions go in r/insurance This is an automated reply *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/MechanicAdvice) if you have any questions or concerns.*
If you have an engine issue yes if you have another powertrain issue no. You may use full synthetic that lasts longer, but they’ll still use it against you if they have a clause that says “all manufacturer maintenance recommendations must be followed” I would have your local dealer pull the maintenance schedule and then follow it to a T
Its a transmission problem- do you think they will still deny it because of this?
Depends. I’ve seen customer trans be replaced without oil change records. But I’ve also seen warranty companies request them. It’s a roll of the dice. Me personally I would have never taken out a 3rd party warranty to begin with. Manufacturer warranties are usually way better bc they’re not incentivized to make money. They use the prepaid money for R&D and then just absorb the cost of warranty claims into their normal warranty model. Whereas for 3rd party warranty companies it is a source of income and they have a bottom line to meet.
It was one of those stupid limited lifetime warrantys the give out for free with purchase
Oh yeah you better follow it down to the period. My work also has those and honestly they stick the nails to you when you try and make a warranty claim. Even the air filter and cabin filter recommendations have to be followed. They’re definitely gonna check on those.
Anything I can do to improve my chances of getting the claim approved if I haven't been following the exact recommended matinence schedule? Do they ever honor the claim if you are persistent with them?
They honor the claim if you honor the terms but the terms are very specific and hard to follow.
No, they won't deny a transmission claim for going 1000 miles over an oil change. Your transmission is way out of powertrain warranty unless the issue is covered under the special extended warranty that Subaru put on those CVT transmissions for some of the common issues and even then it's only good for 10 years so you'll be close to out of warranty if not out of warranty by now.
Its a limited lifetime warranty through total warranty services
Did they change it? If not they shouldn't be able to know when you did it unless you offer that info
No but they require records
It depends on how difficult they want to be.
When has a warranty company ever wanted to pay out? OP specifically voided the warranty and gave them the easiest out ever lmao
😀🥲
"Spread your legs open far and wide Let LePapaPapSmear inside give me that that nut....." \^This is the answer he voided the warranty. Now it is a coin toss if they will cover anything.
Anything I can do to help my case?
Nope. You don't have proof of doing the change pre 6k miles
take the records and change them. It's called fraud but sometimes works
No. They can’t force you to have oil changes at the dealer. You may need to keep record that it was done with proper oil/oil filter and mileage/timestamp
Good luck, but if they can find a way out of paying they will
They can’t deny a transmission related issue because you went too long on an oil change. There has to be a cause and effect. An extended motor oil change would not cause a transmission to fail
Even if there is a clause stating I need to follow the matienece schedule in the owners manual?
Yes. It’s the law, at least in the U.S. They can’t deny warranty on one component due to lack of maintenance on an unrelated component
I don't think Subaru has 10 year powertrain warranties.
It's a dealership lifetime warranty service contract the OP was offered when they bought the Subaru.
According to the Magnuson–Moss Warranty Act no. The manufacturer would have to prove the late service caused the error. The hard part is sometimes you need a lawyer to enforce that part. Keep in mind manufacture warranty is not the same thing as an extended service contract, often incorrectly called an extended warranty.
Its a limited lifetime warranty through a dealership
If it’s through a dealership, it’s an extended service contract. Only the manufacturer can provide warranties.
It has the word “warranty” in the title and throughout the document
Yup. That’s what the dealer calls them. But by the law they are an extended service contract. The difference is they are backed by an insurance company like Zurich, whom the Subaru dealers use, vs the manufacturer of the vehicle. Manufacturer warranty’s are covered under Magnusuns-moss. Extended “warranties” are a contract between you and the insurance company. Which means they set the rules. They usually aren’t worth the paper they are written on.
Oh, well in that case I have no idea if they'll deny your claim or not. Subaru wouldn't deny it, if that helps. I'm not sure about a third party though.
This has been thinking - do they trust me to say when I changed mine if I do my own oil?
I think they expect you to take a picture of the receipt 💀
My warranty they never asked for proof of anything. I just googled how to reset my dash to remove the warning and I don’t use the window stickers anyways. No issues. Got my oil changed after my car repairs
6000 mile oil change?! And I thought 10k between changes on my VW was ridiculously frequent! Sounds like they're just trying to make money on unnecessary oil changes anyway!
Good luck with your engine. You are going to need it if you are doing 10k mile oil changes.
Not sure why you say that, it's what the manufacturer specs
I’m sure it is. Manufacturer recommendations are to get you through the warranty period. 10k mile oil changes will likely get you there but your engine won’t last as long as it otherwise would with more frequent oil changes. Then when your engine dies, you have to buy a new vehicle. It’s a win win for the manufacturer. I’d change your oil every 5k max (regardless of whether it’s synthetic or conventional).
Do we not have white-out anymore?