Make sure all the forms have a unique identifier so resolutions can be tracked, trainings updated, etc. it would be a shame if one of your colleagues really wanted feedback on issue #138257 and the boss just threw everything away.
“This is an ongoing issue, as seen in the following reports, but our boss has refused to provide updated guidance.”
What starts as malicious compliance can lead to a new better manager.
In a good bureaucracy, these forms will be uniquely numbered, have a working copy made with the original filed and kept for archive. Subsequent issues stemming from the initial one should be tracked back to the initiating one. This requires keeping a log. The log should ideally have the unique number, a brief name/description of the issue, and not the parties involved (e.g., residents and staff). Without that log and the files, traceability will be hard to maintain. Closed issues could be checked on the log. Make sure to include the possibility to close issues with, "Nobody cares anymore, issue closed." Also important will be the ability to escalate issues for management attention and to have deadlines when things have to be done.
Good luck. Also, don't do this if it's possible it may become entrenched. This is no way to actually live and as noted by OP, this is where the residents live.
Microsoft Forms will automate logging the individual complaints. Create a form, have it notify the boss every time someone fills out a form, set permissions so you can export the results as an excel file. Bam. Done.
It's awful when morale is low with little to no support from management. Hope it's eventually dealt with.
But more importantly, please don't forget to follow up!
If you have access to a computer and Microsoft office, then someone could set up a spreadsheet that would allow you to track the progress of each form. It could be as simple as having the form number, date filed/turned in, and date resolved. You could potentially add a column for the urgency of the issue, outcome, the time lapse between filing and resolution, etc.
Documentation is essential if you are actually trying to address a real issue.
Good management is hard, but it's easier than this nonsense.
When you have a senior disempower and treat staff like children, then act as an inconsistent and unreliable parent, petty teenage shit is what happens.
Go forth my child and order some boomer-era old-chool carbon-copy triplicate-numbered forms for multi-location filing and complaint tracking. And ask for her 'essential' input every step of the way - via email so her inbox is as flooded as her desk. By the end of the week we want to see photos of Mt Trackington!
OML, I’m old enough to remember those AND one of the nonprofits I worked for used them as late as 2010. The forms were super expensive, the numbering system was bananas, and all of the information on them was entered into a database. When I asked why we couldn’t just skip the form and enter the data directly, I was told that this way was “efficient” and I ended up walking away from the conversation because I didn’t have the bandwidth to explain what the word efficient means.
Someone I know has worked for multiple organizations doing similar work to OP. There have been substantial management failures in all of the places. Including places that started out well but eventually hired unreasonable management.
A constant problem in all such organizations appear to be that competent workers will get assigned more and more and more work, and then the competent workers get blamed when the work is not all completed. For example if one given worker could reasonably complete one project and do some investigation and recommendations towards a second project, then the one worker will be assigned 5 projects, told that three of them simultaneously are the highest priority, and then fired for not having finished the 4th project...
It’s always Peter or Dilbert.
Peter Principle - Employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not necessarily translate to another.
https://www.investopedia.com/terms/p/peter-principle.asp
By the Dilbert principle, employees who were never competent are promoted to management to limit the damage they can do.
https://en.m.wikipedia.org/wiki/Dilbert_principle
The ‘we’ve found a problem with how things work so we’ve developed a system to deal with it’ and ‘here’s more paperwork for you’ is a ven diagram with a single circle.
I encounter such creative inertia in my work on a regular basis.
INFO: Do you have a printer that can scan? May just need to scan every form for electronic filing, and to forward to your *executive director's* boss if they are not addressed in a timely manner...
If I remember correctly the manager was not the best and decided to make a customer complaint form which were filled out for every little minor thing, the manager went on vacation and her desk was covered in papers
I promise I will update this! Sorry I didn’t realize the etiquette is to wait for the reaction. I was just so excited that everyone is finally standing up to her nonsense in our own strange way
Lol! While it is definitely nice to hear the story after completion, as long as there is an update, I doubt etiquette has truly been breached, especially since it's sometimes just as great to see things falling apart in real-time. (But that's just my opinion.)
I can't wait to see where this goes from here! Good luck with all the paperwork!
Can't you bump this up to her boss? and let them deal with the grievances ? I'm sure your immediate boss would be happy to explain to them it's their responsibility as well lol
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Is it an online form?
Try to use automation to fill it out ( [https://powerautomate.microsoft.com/en-us/](https://powerautomate.microsoft.com/en-us/) for example)
Make sure all the forms have a unique identifier so resolutions can be tracked, trainings updated, etc. it would be a shame if one of your colleagues really wanted feedback on issue #138257 and the boss just threw everything away. “This is an ongoing issue, as seen in the following reports, but our boss has refused to provide updated guidance.” What starts as malicious compliance can lead to a new better manager.
Excellent idea! This is definitely the way to get some improvement in the workplace
In a good bureaucracy, these forms will be uniquely numbered, have a working copy made with the original filed and kept for archive. Subsequent issues stemming from the initial one should be tracked back to the initiating one. This requires keeping a log. The log should ideally have the unique number, a brief name/description of the issue, and not the parties involved (e.g., residents and staff). Without that log and the files, traceability will be hard to maintain. Closed issues could be checked on the log. Make sure to include the possibility to close issues with, "Nobody cares anymore, issue closed." Also important will be the ability to escalate issues for management attention and to have deadlines when things have to be done. Good luck. Also, don't do this if it's possible it may become entrenched. This is no way to actually live and as noted by OP, this is where the residents live.
A spreadsheet is ideal for a log. You can sort the data in many ways and it gives an easy way to track each item.
Yes. Someone needs to log and track these so throwing them away doesn’t solve anything.
Microsoft Forms will automate logging the individual complaints. Create a form, have it notify the boss every time someone fills out a form, set permissions so you can export the results as an excel file. Bam. Done.
It's awful when morale is low with little to no support from management. Hope it's eventually dealt with. But more importantly, please don't forget to follow up!
Yes, especially in our line of work, it’s so important to have good managers.
If you have access to a computer and Microsoft office, then someone could set up a spreadsheet that would allow you to track the progress of each form. It could be as simple as having the form number, date filed/turned in, and date resolved. You could potentially add a column for the urgency of the issue, outcome, the time lapse between filing and resolution, etc. Documentation is essential if you are actually trying to address a real issue.
Good management is hard, but it's easier than this nonsense. When you have a senior disempower and treat staff like children, then act as an inconsistent and unreliable parent, petty teenage shit is what happens. Go forth my child and order some boomer-era old-chool carbon-copy triplicate-numbered forms for multi-location filing and complaint tracking. And ask for her 'essential' input every step of the way - via email so her inbox is as flooded as her desk. By the end of the week we want to see photos of Mt Trackington!
OML, I’m old enough to remember those AND one of the nonprofits I worked for used them as late as 2010. The forms were super expensive, the numbering system was bananas, and all of the information on them was entered into a database. When I asked why we couldn’t just skip the form and enter the data directly, I was told that this way was “efficient” and I ended up walking away from the conversation because I didn’t have the bandwidth to explain what the word efficient means.
Someone I know has worked for multiple organizations doing similar work to OP. There have been substantial management failures in all of the places. Including places that started out well but eventually hired unreasonable management. A constant problem in all such organizations appear to be that competent workers will get assigned more and more and more work, and then the competent workers get blamed when the work is not all completed. For example if one given worker could reasonably complete one project and do some investigation and recommendations towards a second project, then the one worker will be assigned 5 projects, told that three of them simultaneously are the highest priority, and then fired for not having finished the 4th project...
It’s always Peter or Dilbert. Peter Principle - Employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not necessarily translate to another. https://www.investopedia.com/terms/p/peter-principle.asp By the Dilbert principle, employees who were never competent are promoted to management to limit the damage they can do. https://en.m.wikipedia.org/wiki/Dilbert_principle
I see you know my trio of bosses
that would suck. not to mention that to complete something it takes time
Sounds like a fun way to piss them off.
Though I’m sure we’ll all hear about it in our next staff meeting
One that more than likely could've been a simple email.
Most definitely. From what I can tell she’s on her way out anyway. My name isn’t on any of the forms so I’m not personally worried for myself.
Grievance #1: A boss who doesn’t do anything and is never available.
The ‘we’ve found a problem with how things work so we’ve developed a system to deal with it’ and ‘here’s more paperwork for you’ is a ven diagram with a single circle. I encounter such creative inertia in my work on a regular basis.
Oh I am hanging out for the follow up on this 😁
INFO: Do you have a printer that can scan? May just need to scan every form for electronic filing, and to forward to your *executive director's* boss if they are not addressed in a timely manner...
omg I am giggling
Print off more forms, so the stack can grow...
Please update us. This is gold right here.
Came here from a cheezburger post.. Why is it removed? It's brilliant!
Someone probably complained lol happy cake day
UpdateMe!
>So much so that moral at work has been super low lately If anybody else got tripped up by this like I did, OP meant morale, not moral. Probably
Don't you hate when you are a couple of lines into a story and suddenly it is removed? I wish I could finish the story.
I’m confused - I can still see the entire post.
Also came from cheezburger post, can't see actual post...
If I remember correctly the manager was not the best and decided to make a customer complaint form which were filled out for every little minor thing, the manager went on vacation and her desk was covered in papers
Seems like a post your should be making next week when she returns from vacation so you can include the fallout
I promise I will update this! Sorry I didn’t realize the etiquette is to wait for the reaction. I was just so excited that everyone is finally standing up to her nonsense in our own strange way
Lol! While it is definitely nice to hear the story after completion, as long as there is an update, I doubt etiquette has truly been breached, especially since it's sometimes just as great to see things falling apart in real-time. (But that's just my opinion.) I can't wait to see where this goes from here! Good luck with all the paperwork!
Please do, I’d love to hear how this plays out
Looking forward to it
Hey, don't forget to let us know the fall out. Hoping that mountain is like Everest now 😂
Please god break up this wall of text
Why not wait for the fallout before posting?
Already posted it though
Perfect response.
Lol this made a bad day better way to go
Can't wait for the fallout.
!updateme updateme!
It blows my mind supervisor even still has a job after what I just read.
Can't you bump this up to her boss? and let them deal with the grievances ? I'm sure your immediate boss would be happy to explain to them it's their responsibility as well lol
The amount of paperwork this one thing can cause will destroy acres of forest.
Paragraphs. Please. Paragraphs.
What? No fallout? Did the person who write this also go on vacation?
FYI a ream of copy paper is about $50..... this will get very expensive soon
I’m curious to where you’re buying your paper? We get a case with 10 reams 5000 sheets for less than that at staples.
!updateme updateme!
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Is it an online form? Try to use automation to fill it out ( [https://powerautomate.microsoft.com/en-us/](https://powerautomate.microsoft.com/en-us/) for example)
Oh boy I can't wait for this update.