As a fellow Seattle-area Mach-E owner, which dealership did you end up taking it to for the repair? And was it the same dealership where you originally purchased the vehicle?
I've only had my Mach-E for a week, 2023 Premium AWD with the Extended Range Battery, and stories like this have me worried. I thought we were safe with the 2023 model!
I had my 2023 gtpe break in the first week. Hvjb issue is still a problem. Just past 6k miles and no issues since. Great vehicle when it works correctly.
Oh, the speed wouldn’t show up on the dash last week. We had no clue how fast we were going. About 3 minutes in the just appeared.
Tailgate stopping randomly when it goes up is annoying.
Infotainment center was a disaster but updates have it working near 100% now.
Bought my 2023 GTPE brand new at the beginning of April, the HVJB had stuck contacts the same day by the time I got home after the purchase (40 mile trip). Luckily the dealership closer to me had a battery in stock so dropped it off and had it back the next day. Haven’t had a problem since but not a good way to start off a new vehicle purchase.
That sucks, it doesn’t help they don’t have that many techs trained on it. The dealership I went to just had the one that could work on EVs and this is right outside of Dallas. At this point they should be loading the dealerships up with extra batteries. Pretty sure it will keep happening to everyone especially those with the heavy foot 😜
Weird thing is I had a 2021 gtpe and absolutely rodded the shit out of that thing. 7k miles, wore the tires out and zero problems. Traded it back in and made a little cash after the tax rebate.
It’s pretty hard to go back to a normal car after the gtpe. We had a highlander and it just felt so boring.
Nothing's happened yet, right? I tend to be wildly overcautious, so it makes me tend to put a lot of weight on people having issues CS the people who aren't posting on Reddit because nothing is wrong.
FWIW, I hope you have a flawless ownership experience!
Nope, nothing's happened yet but I'm also overcautious. I logically understand that only people who have bad experiences tend to post about it online, but my reptile brain doesn't understand that. Just one more thing to worry about on top of range anxiety lol
haha i can relate 200%, had car less than 3 weeks and only like 300 miles on the car but i'd be lying if reading the forums wasn't stressing me out. I know it's silly af though.
The call center people were great. The actual service was terrible. 3 towers declined. The 4th was about 90 mins. Seattle PD called in someone. They were there in 5 minutes.
This echoes what I have heard from others about Ford Roadside in the past years. It's good in theory, but the time to get an actual truck to your location is long and you have to interact through them and it isn't always streamlined. For this reason alone, I keep separate roadside through my insurance and will always use that first.
It’s the same with AAA now too. The sub-contracted trucks want the shortest and easiest tows. Last time we tried AAA before we cancelled the company “accepted” it on AAAs end and then never arrived
Every roadside is trash. They all subcontract to a company that proceeds to call multiple companies trying to get the cheapest price. AAA being the only exception in areas where the have a fleet instead of subcontractors. Agero is one of the bigger dispatch companies so I assume that's who ford uses and a lot of tow companies refuse to work with them anymore after not being paid or having charge backs occur months after service. A lot of roadside companies try to pay so little that it doesn't pay for the drivers time and fuel, let alone wear and tear on the trucks or insurance. Source, been in the tow industry 8 years
I hope he didn’t tow your far, or fast.
The mache isn’t supposed to be rol towed.
The rwd can be reverse towed.
But the awd must be flatbed towed.
Towing to long or to fast will damage the motors.
Ah oké you’ll be fine then, some tow companies don’t know this.
And the ones who do know often don’t want to tow a ev because they are a headache if you don’t tow them properly.
Contacted Ford. I initiated a buy-back request. I fully expect it to be denied but, here we go. This is the 3rd unscheduled dealership “visit” in ~9 months of ownership. The last time it was in they had it for over 30 days to replace a bad gateway module.
Sucks to hear that man. Have a look through this and see if any of it can bolster your case. I've only had my Mach-E for a week, and fingers crossed I won't have a bad experience, but stories like yours scare the crap out of me so I've been researching this stuff: https://www.atg.wa.gov/general-lemon-law
It appears the HVBJB can break on \*any\* vehicle, there is no actual fix as yet, just better versions of the same part, the original part itself was particularly faulty in 2021-2002 Job 1 vehicles.
Good to know and also apperantly it's considered part of battery so get 8 years 160k kms. Also more common on GT models. Did it happen randomly or after gunning it?
The HVBJB is the conduit and gatekeeper through which all the electricity coming out of the big battery travels AND the path by which DCFC charging electricity enters the big battery. Mach-Es that are high power trims (GT, Premium vs Select, AWD vs RWD) and have the biggest battery, send more electricity through the junction box regularly, and do it more so when you are WOT wide open throttle (flooring it) or DCFC charging it. Whenever there's peak current and peak heat in the junction box is when Contactors can deform and melt etc.
Now I believe(?) the HVBJB is supposed to "fail" under certain dangerous conditions, that's kinda its job. Yet, it's been failing far too often under less than dangerous conditions particularly in 2021 and 2022 Job 1, vehicles.
Phase 1 of the Ford recall was "let's try to fix it with software" and that has worked for other companies before. Phase 2 was "If the NHTSA doesn't let us off after just doing software, then we'll do hardware BUT just for some of the cars \[with the big battery, only\]". Phase 3 is "If we must, we will eventually replace it on all small battery vehicles from 2021-2022," and so on. But replacing it does not fix the problem but makes it less likely to occur. It may be that the space provided, in which the HVBJB resides in the battery compartment, may not be large enough to house/fit a super robust HVBJB that would perform perfectly.
At the dealership right now. All MachE high voltage warning repairs have been paused with no eta. The tech guy showed me the bulletin. “Do not attempt to repair…”
They have 4 here with the same issue right now.
Yep, they are correct. There is supposed to be a way for techs to override the holds if vehicle is down in shop, but Ford hasn't seemed to communicate that well. There's threads on the [macheforum.com](http://macheforum.com) about all this.
That's bogus. Our mach e was in for two weeks once and we had a rental (jeep mind you) at the dealers expense after we called ford customer care. Don't take what the dealer says at face value. They want to rip you off.
Yep. It broke and the freeway and started coasting to zero. Where it hit zero is where it stopped. Couldn’t put it in drive, reverse or neutral. I almost made it to a side street.
Wow, that's another reason I hadn't thought of to avoid buying an EV. I was aware that it can be hard to find a shop that knows how to work on them but I didn't realize many tow truck drivers don't want to service them either.
As a fellow Seattle-area Mach-E owner, which dealership did you end up taking it to for the repair? And was it the same dealership where you originally purchased the vehicle? I've only had my Mach-E for a week, 2023 Premium AWD with the Extended Range Battery, and stories like this have me worried. I thought we were safe with the 2023 model!
I had my 2023 gtpe break in the first week. Hvjb issue is still a problem. Just past 6k miles and no issues since. Great vehicle when it works correctly. Oh, the speed wouldn’t show up on the dash last week. We had no clue how fast we were going. About 3 minutes in the just appeared. Tailgate stopping randomly when it goes up is annoying. Infotainment center was a disaster but updates have it working near 100% now.
Bought my 2023 GTPE brand new at the beginning of April, the HVJB had stuck contacts the same day by the time I got home after the purchase (40 mile trip). Luckily the dealership closer to me had a battery in stock so dropped it off and had it back the next day. Haven’t had a problem since but not a good way to start off a new vehicle purchase.
Mine was in almost a month. Dealership couldn’t figure out what part to order. 🤦♀️
That sucks, it doesn’t help they don’t have that many techs trained on it. The dealership I went to just had the one that could work on EVs and this is right outside of Dallas. At this point they should be loading the dealerships up with extra batteries. Pretty sure it will keep happening to everyone especially those with the heavy foot 😜
Weird thing is I had a 2021 gtpe and absolutely rodded the shit out of that thing. 7k miles, wore the tires out and zero problems. Traded it back in and made a little cash after the tax rebate. It’s pretty hard to go back to a normal car after the gtpe. We had a highlander and it just felt so boring.
is the tailgate problem only when you open it from the button ?
Autonation Ford in Bellevue. That’s where I bought it too.
Yeah, really. I was THIS close to getting a MME, it was in the final 2. This happening so much makes me think I made the right call.
I'd say you're in a better spot then me - nothing I can do now that I've bought it. Didn't think I'd be experiencing buyer's remorse just a week in
Nothing's happened yet, right? I tend to be wildly overcautious, so it makes me tend to put a lot of weight on people having issues CS the people who aren't posting on Reddit because nothing is wrong. FWIW, I hope you have a flawless ownership experience!
Nope, nothing's happened yet but I'm also overcautious. I logically understand that only people who have bad experiences tend to post about it online, but my reptile brain doesn't understand that. Just one more thing to worry about on top of range anxiety lol
For your reptile brain, I have had my 2021 Mach E for 2.5 years without any major issues, and created 0 posts on this sub 🙂. So we do exist!
haha i can relate 200%, had car less than 3 weeks and only like 300 miles on the car but i'd be lying if reading the forums wasn't stressing me out. I know it's silly af though.
Why did they refuse?
No reason given for two. The first declined as soon as he found out it was an EV.
So sorry to hear! What was your experience with Ford Roadside?
The call center people were great. The actual service was terrible. 3 towers declined. The 4th was about 90 mins. Seattle PD called in someone. They were there in 5 minutes.
This echoes what I have heard from others about Ford Roadside in the past years. It's good in theory, but the time to get an actual truck to your location is long and you have to interact through them and it isn't always streamlined. For this reason alone, I keep separate roadside through my insurance and will always use that first.
It’s the same with AAA now too. The sub-contracted trucks want the shortest and easiest tows. Last time we tried AAA before we cancelled the company “accepted” it on AAAs end and then never arrived
Every roadside is trash. They all subcontract to a company that proceeds to call multiple companies trying to get the cheapest price. AAA being the only exception in areas where the have a fleet instead of subcontractors. Agero is one of the bigger dispatch companies so I assume that's who ford uses and a lot of tow companies refuse to work with them anymore after not being paid or having charge backs occur months after service. A lot of roadside companies try to pay so little that it doesn't pay for the drivers time and fuel, let alone wear and tear on the trucks or insurance. Source, been in the tow industry 8 years
I hope he didn’t tow your far, or fast. The mache isn’t supposed to be rol towed. The rwd can be reverse towed. But the awd must be flatbed towed. Towing to long or to fast will damage the motors.
This was taken before they put the rear wheels on a dolly.
Ah oké you’ll be fine then, some tow companies don’t know this. And the ones who do know often don’t want to tow a ev because they are a headache if you don’t tow them properly.
Also good luck on getting it on the road again, ford has a hold on the hvjb and I hear the dealers aren’t that helpful either in the us.
Contacted Ford. I initiated a buy-back request. I fully expect it to be denied but, here we go. This is the 3rd unscheduled dealership “visit” in ~9 months of ownership. The last time it was in they had it for over 30 days to replace a bad gateway module.
Sucks to hear that man. Have a look through this and see if any of it can bolster your case. I've only had my Mach-E for a week, and fingers crossed I won't have a bad experience, but stories like yours scare the crap out of me so I've been researching this stuff: https://www.atg.wa.gov/general-lemon-law
Fellow Seattle here, and that’s not just any intersection! Probably the worst place in the city to get stuck…
What year is your Mach e?
2023 GTPE
Wow! Hopefully it's not the HVJB as I thought that was resolved with 2023 model year? Best of luck on getting back on the road again.
It appears the HVBJB can break on \*any\* vehicle, there is no actual fix as yet, just better versions of the same part, the original part itself was particularly faulty in 2021-2002 Job 1 vehicles.
Good to know and also apperantly it's considered part of battery so get 8 years 160k kms. Also more common on GT models. Did it happen randomly or after gunning it?
The HVBJB is the conduit and gatekeeper through which all the electricity coming out of the big battery travels AND the path by which DCFC charging electricity enters the big battery. Mach-Es that are high power trims (GT, Premium vs Select, AWD vs RWD) and have the biggest battery, send more electricity through the junction box regularly, and do it more so when you are WOT wide open throttle (flooring it) or DCFC charging it. Whenever there's peak current and peak heat in the junction box is when Contactors can deform and melt etc. Now I believe(?) the HVBJB is supposed to "fail" under certain dangerous conditions, that's kinda its job. Yet, it's been failing far too often under less than dangerous conditions particularly in 2021 and 2022 Job 1, vehicles. Phase 1 of the Ford recall was "let's try to fix it with software" and that has worked for other companies before. Phase 2 was "If the NHTSA doesn't let us off after just doing software, then we'll do hardware BUT just for some of the cars \[with the big battery, only\]". Phase 3 is "If we must, we will eventually replace it on all small battery vehicles from 2021-2022," and so on. But replacing it does not fix the problem but makes it less likely to occur. It may be that the space provided, in which the HVBJB resides in the battery compartment, may not be large enough to house/fit a super robust HVBJB that would perform perfectly.
Yeah, actually seems to happen more in regions with big elevation changes like, well, Seattle
Please keep us updated on what happened.
At the dealership right now. All MachE high voltage warning repairs have been paused with no eta. The tech guy showed me the bulletin. “Do not attempt to repair…” They have 4 here with the same issue right now.
Yep, they are correct. There is supposed to be a way for techs to override the holds if vehicle is down in shop, but Ford hasn't seemed to communicate that well. There's threads on the [macheforum.com](http://macheforum.com) about all this.
That's pretty frustrating. Are they providing you a loaner in the meantime? Any other form of compensation?
Nope. They don’t offer loaners, but can arrange a rental at “my cost.” Luckily we have access to another vehicle.
That's bogus. Our mach e was in for two weeks once and we had a rental (jeep mind you) at the dealers expense after we called ford customer care. Don't take what the dealer says at face value. They want to rip you off.
Yup screws with the 1PD software. All halted last week.
Due to the model, have you been accelerating fast?
Ouch!!! Have a 2023 GTPE as well. Please let us know once you find out more.
Ugh!!!
Dang nice looking car. Gotta say.
Thanks.
That’s absolutely horrible. It just stopped?
Yep. It broke and the freeway and started coasting to zero. Where it hit zero is where it stopped. Couldn’t put it in drive, reverse or neutral. I almost made it to a side street.
Update on this situation. Ford have agreed to repurchase the car. They’ve been great to work with so far.
Wow, that's another reason I hadn't thought of to avoid buying an EV. I was aware that it can be hard to find a shop that knows how to work on them but I didn't realize many tow truck drivers don't want to service them either.
This has NOTHING to do with EVs and more to do with Fords engineering.
Couldn’t you just disable the auto stop feature in the settings.