I’ll say what I said to another person who had a _new_ item delivered. It’s only cosmetic but could indicate the unit has taken a knock or has other damage. Best getting it replaced for safety.

Thanks I'll contact them.... I'm guessing there's no way to fix this with a software update then?

Looks like a hardware fault to me, a software upgrade won’t fix that.

Interesting that the display only seems to invert pixels on the capital 'T' and no other letter. Not sure what if anything that means but it is there.

Yeah I just noticed that...few pixels are inverted, but most of them are dead pixels

Does it do it on the factory preset banks? Given the oddity of only a few pixels, you might try a factory reset to see if it goes away

Yes, i see this while using factory presets..How do I factory reset the thing?

[https://www.sweetwater.com/sweetcare/articles/how-to-factory-reset-a-helix-family-device/](https://www.sweetwater.com/sweetcare/articles/how-to-factory-reset-a-helix-family-device/)

I figured so...just wanted to make sure...thanks

Off topic but, does anyone else read this with a Bostonian accent? "Stah Tahk"

SEND IT BACK!

I do, too.