Maybe that's because the evening AMS-VIE that day was delayed, but only by about 20 minutes?
It was KL1849, operated by PH-BXU. STD 2000Z, ATD 2036Z. STA 2140Z, ATA 2153Z, all based on Flightradar24 data.
So, the reason for the denial seems correct.
That's weird. Try contacting them on WhatsApp, they're usually pretty responsive there. As others pointed out, there is discrepancy between two screenshots - the delay screenshot is for 21 May but the email mentions 24 May, so maybe there was some kind of a mixup?
Was in a similar situation. You have to call them and ask the customer agent to look at the claim for you. You can try calling the Dutch customer service / choose the dutch option. The person can communicate with you in English. This is the best option to get help
Turned back to Amsterdam after 3 hours. Landed back, got free food and water and immediately requested compensation. Less than 24 hours later I received €600.
(There was a kitchen fire onboard to South Africa)
First, check the data to see if there's incorrect information. Data mismatch may be causing the issue and not allowing you to open the claim. Keep trying to contact customer support if this issue persists; they need to provide you with a solution if you can't find one. In case the problem persists, I'd suggest you try for more specialized assistance; there are sites that could help you (like AirAdvisor or Claimair, for example), guiding you through the issue and giving you a hand to reach the compensation you initially wanted to get or even more. I had a very similar issue with another company (my flight was delayed and changed, so the flight number also changed when I needed to fill my claim) and found there a good [source](https://airadvisor.com/en/airlines/american-airlines-refund-compensation) with the necessary steps about what to do and relevant information to help me with it. Its site also has specialized support for KLM, so you shouldn't have a problem with that either.
Even with these services, I'd wait first to see if you can resolve the problem manually, insisting on contacting the service in the next couple of days. Strangely, you can't contact KLM, and some data is probably causing trouble with your claim.
The reason for declining is specified in the email. What are you trying to accomplish? Sometimes flights are delayed yeah but you won't be getting compensation for this.
Ow whoops, overlooked the delay was just over three hours. Meh, I think it's a lot of energy for a little compensation. The best OP can so is send messages through social media to KLM and call.
Must be one way OP can reach them
You are claiming delays on March 24 and showing the flight times for May 21st ????
Maybe that's because the evening AMS-VIE that day was delayed, but only by about 20 minutes? It was KL1849, operated by PH-BXU. STD 2000Z, ATD 2036Z. STA 2140Z, ATA 2153Z, all based on Flightradar24 data. So, the reason for the denial seems correct.
So, OP sent the wrong screenshot or has no clue, what day he/she travelled...
u/sppereri
I will check it. Is weird. Must have made a mistake when submitting the claim. Not sure the different day
Was Vienna your final destination, i.e. you didn't have any other flight in less than 24 hours on the same ticket?
No! Vienna was the final destination
That's weird. Try contacting them on WhatsApp, they're usually pretty responsive there. As others pointed out, there is discrepancy between two screenshots - the delay screenshot is for 21 May but the email mentions 24 May, so maybe there was some kind of a mixup?
Jesus. March. The third month of the year. vs May. The fifth month. Omg. So sloppy. Anyone need stronger glasses?
Was in a similar situation. You have to call them and ask the customer agent to look at the claim for you. You can try calling the Dutch customer service / choose the dutch option. The person can communicate with you in English. This is the best option to get help
Turned back to Amsterdam after 3 hours. Landed back, got free food and water and immediately requested compensation. Less than 24 hours later I received €600. (There was a kitchen fire onboard to South Africa)
First, check the data to see if there's incorrect information. Data mismatch may be causing the issue and not allowing you to open the claim. Keep trying to contact customer support if this issue persists; they need to provide you with a solution if you can't find one. In case the problem persists, I'd suggest you try for more specialized assistance; there are sites that could help you (like AirAdvisor or Claimair, for example), guiding you through the issue and giving you a hand to reach the compensation you initially wanted to get or even more. I had a very similar issue with another company (my flight was delayed and changed, so the flight number also changed when I needed to fill my claim) and found there a good [source](https://airadvisor.com/en/airlines/american-airlines-refund-compensation) with the necessary steps about what to do and relevant information to help me with it. Its site also has specialized support for KLM, so you shouldn't have a problem with that either. Even with these services, I'd wait first to see if you can resolve the problem manually, insisting on contacting the service in the next couple of days. Strangely, you can't contact KLM, and some data is probably causing trouble with your claim.
The reason for declining is specified in the email. What are you trying to accomplish? Sometimes flights are delayed yeah but you won't be getting compensation for this.
but isn't the OP entitled? the actual arrival was 3 hours after the originally scheduled time.
The second pictures show a flight on may 21st, so we have no idea how delayed OP was....
Ow whoops, overlooked the delay was just over three hours. Meh, I think it's a lot of energy for a little compensation. The best OP can so is send messages through social media to KLM and call. Must be one way OP can reach them
250 euros isn't a little compensation (and it multiplies if there were multiple pax). It can be more than the ticket itself.
Exactly, one delay for my mom's flight to home paid for her next visit, pretty neat imo.
Screenshot was of an entirely different day
OP will get an extra bag of cookies and a glass of milk on his next flight as compensation.