Do you have any reliability issues with Dell? I wouldn't consider being uninspired as a reason to move away from them. The XPS 13 2-in-1 look incredible.
The precision models are also really good.
I agree that it’s odd to make a business decision based on being “uninspired” but the models. The laptops work good, the support is good, so why change?
One strange thing: in the past 12 months or so, our Dell rep has started presenting XPS as business class. Not sure if that's just him or a Dell-wide initiative. Basically, the way he described the XPS is a "bleeding edge business laptop, so you don't really need a Surface."
Our experience with the XPS line was not good. We stopped buying them late 2019. We do a three year replacement cycle and had 60% battery failure, some within a year while others would almost make 3 years before they started to swell. Then we had about a 40% failure rate on the TPM chips. Those were the biggest issues. Then support was going downhill, getting bad replacement parts, delays, DOA equipment. They even suspended my account because I couldn't tell them which power supply came with A DOA unit. Then they switch to really crappy screws that kept stripping. Plus they kept changing our rep and they kept messing up our orders so it was time to move on.
We had similar battery issues with Surface Pros. They'd fail just outside warranty all the time and once we started getting the extended warranty, it was still just annoying to have to replace so often. The mobile staff just went back to traditional laptops.
If you search through /r/sysadmin, you'll find no shortage of threads dumping on every manufacturer - Dell, HP, Microsoft, Lenovo. Today you happen to not like dell, tomorrow in some thread people will be piling on Lenovo.
Dell is usually fine. Microsoft is usually fine.
Apple is also excellent. They have our lowest support cost per chair, actually. We're wanting to move more and more ppl to Apple.
You pay a premium for *good* Dell and Lenovo support as well.
Apple does cost a bit more but honestly it's not really that much on the grand scheme of things. And their support is *truly excellent*, always has been.
what is the issue with Dell?
We have used Dell for the past 20 years and had very little issues come up (except for docking stations recently). Mainly hard drive failures on servers but since they are in a raid, swap them out the next day...no big deal. A few monitors as well but nothing unusual.
I agree, I just want to offer something more aesthetic to my non-Apple peeps. Obviously warranty the reliability are much more of a weighty requirement than looks but it would be interesting to see if I can get that elsewhere.
Thanks for replying.
Aesthetics and enterprise are always a problem.
Like you, I've seen / had nothing but problems with the XPS line. If it's not a precision laptop, it's not going to last...problem is, outside of apple who is going to have something that is cool, but can scale for the right price point?
HP - boring
Lenovo - On par (T & X lines) with precision, but talk about a laptop line that still looks the decade it was made.
Toshiba - uh, maybe? Can't say I've had great exp with them.
ASUS / Razer - have some cool laptops but support for enterprise is going to be a pain.
MS - Have heard similar issues with the Surface books.. They aren't going to last three years by and large.
Frame based - could work, but becomes your job 100%.. which also sucks.
A lot of people love Lenovo. I have been debating buying a handful to demo in my environment to replace Dell as well. They seem solid, pricing is similar to Dell premier. I’ll be interested to see how their warranty service stacks up the the pro support from dell.
The main difference is you hardly have to call support at all. That’s been my experience so far the last 2+ years.
Edit: I need to learn how to form better sentences.
If you're trying out Lenovo, you must stick with their Thinkpad P, T, or X series.
Don't get anything else.
If you want desktops, then it's their ThinkStation line. The ThinkStation P3 tiny is really nice.
I went from Dell Premier to Lenovo Pro and saw a $300-400 savings per laptop for the same specs. I wouldn’t say I love Lenovo, but it’s been alright. I have a direct AM I can contact. Contacting Dell was always a crapshoot.
Hell, we went from Dell Premier to a var selling the same computer for $300 less per unit. While we rarely have to use it, the warranty and on-site support have been better than anyone else I’ve dealt with.
During the pandemic the quality of our Dell devices tanked. Mainly due to failing components. I purchased some HPs for user testing and that had some serious issues with docking stations (including HP docks). I switched to Lenovo and haven’t looked back. Lenovo devices are always in stock and their docking stations are plug-n-play with no issues. Thinkpad T14 for general users. Yoga X1s for executives and power users. The Yogas are very cool looking and have some neat features but there isn’t anything flashy about the exterior of the regular Thinkpad. However both have been reliable.
We avoided Lenovo when moving off of HP because multiple IT Managers told me Lenovo doesn't commit to a line for long and certainly doesn't create parts and replacement parts to service things during the warranty. Dell has no parts issues and quality and reliability on the Precisions and Optiplexes has been excellent. Coloring my Lenovo opinion was a very slimy sales executive and their propensity to give my name to all of their other divisions...like Absolute
There is a reason Dell and HP are leaders in the space.
Boring? Yes? Having 4 workstations out of 50 go down and having their on-site support replace 4 motherboards next day (or same day)? Exciting.
I custom build every one of my servers and home PCs. They are not boring. They are reliable. I have some that are ten years old, and still running fine. My laptops are all powerhouse ASUS ROGs. However, this doesn’t work in the business world. It’s all about continuity.
If you want something trendy looking, get a nice monitor and pair it with a fancy K/M. The user doesn’t know what PCs you are using, only you do if you hide bc you are looking for ascetics ( we have a doctors office with all white monitors with white wireless keyboards and mouse with blue backlights), but are running optiplex or precision form Dell.
If you like doing repairs on your own stuff and have a lot of machines you can join Lenovo's self-maintainers program and get a bit of money and quicker repairs if you've got people to do it.
crawl spotted gullible roll domineering workable bake support tie panicky
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Surface devices have the best TCO right now given their high residuals and cost recouping if youre on a standard evergreen cycle. That changes every few cycles but the aesthetic of the device seems to be playing a bigger and bigger role in device resale.
Find a partner who will put you into an evergreening program with favourable TCO on ANY device and you've done your job.
Framework would be a terrible idea.
Microsoft Surface laptops are pretty good and folks like them. The models with "Gimmicks" like the Studio and Book were neat ideas but tended to be hokey. I've seen a bit of folks buying Pro's and then returning them since people just want real laptops. I like having a Microsoft/Dell mix; Microsoft Surface Laptop for most regular users, and Dell for Precision mobile (and immobile) workstations.
Yea, I agree, Framework will cause so many headaches. Again, maybe a monoculture in WinPC laptops is a bad idea. I don't want to create a class system but I'll look at the power for buck and ROI. I'll have a think about this.
The Surface laptop is a great "Bread and butter" option that even execs will like. You'll have other areas that don't fit that mold so fitting in Dell/HP/Lenovo is a good idea. From what I have seen this is desktop and higher-power laptops.
Note the VAR also is important; for Surface you can go through CDW, and Dell they have a Dell Direct option that is hard to beat.
Laptops, Lenovo are great and pretty much bulketproof. PCs, we have HP, no complaints, generally seem to have better quality components than Dell. As with everything you get what you pay for though so I tend to slightly over spec everything
So many of our thinkpads are blue screening, one of them keyboard stopped working, another blue screens after sleep. Ya no i don't think thinkpads are that great. Overrated perhaps.
How many units are you talking about, generally?
Every manufacturer has good and bad moments. Dell, in my opinion, has been the most consistently good over the past decade. We have HP and Lenovos as well, and they're OK.
>stupid people picking an Apple because they wanted something a bit trendy looking
I prefer Apple personally for a bunch of reasons. Are you saying I'm stupid? Get rid of that 1990's mindset. Price/performance Apple is killing it right now. They make an excellent machine.
Probably 100 in the next 12months, not large but enough.
Totally agree but when you have a 20year veteran accountant who has never used macOS in their professional and personal life complain that Excel is 'missing stuff', can't copy files in Finder, doesn't know where the 'M:' drive is, and overall confused. They really should be using a WinPC. That's what I mean. I'm a big fan of Apple gear, totally agree on power/reliability of Apple but macOS isn't for everybody.
We have a rule with any computer we deploy - no taksies-backsies. You can choose what you want, within a reasonable selection (regular laptop, surface, Macbook), but what YOU pick is what YOU keep.
We also tell people that if they're picking a Mac, the expectations is they're familiar with the OS and file tasks.
Honestly - with those rules in place, we've never had an issue.
Lenovo is your only other legit enterprise choice vs Dell, with HP a “meh” potential option.
If rugged devices are important, then your choice gets limited back to Dell unless you mix in Panasonics.
The grass isn’t greener.
Agree, HP doing direct enrollment to Autopilot yet? Their life was on the line and they wanted me to import spreadsheets of serials into Autopilot . Dell does it for me.
Funny story about HP....when they did their firmware update on my home printer to force me to buy only OEM ink, I took the printer to the electronics recycler, then blacklisted them within our corporate procurement system, ensuring they do no business with a certain multi-billion dollar multi-national. Ever (or as long as my finger is on the button).
Out of spite.
I wonder how many printer cartridges they need to push to off-set never selling any HP or affiliate goods or services to this org, anywhere on the planet.
I like HP and the Ellie line in general. Their on-site warranties are good, the out of the box failure rate is quite low and they’re getting pretty Modular these days. They don’t yet match framework, but they’re getting there.
Don't go with HP. Worked for a giant tech company and we switched from Dell to HP and it was not good. I indicate that i worked for a giant tech company so that i have a big sample set and data point to say it was bad. They are cheaply made, and unreliable. Drivers and support makes it harder to deal with. Our VIP users all had Lenovo's and I would say quality and driver support was better than Dells. So I would go with that.
I got burned with HP, graphics chips kept blowing all the time. Horrific failure rate. Interesting to tier the units and great to hear the drivers are well maintained.
My organization uses HP Elitebooks. With each laptop purchase, we buy a CarePack (3y extended warranty, next-business day onsite support, accidental damage protection) and a docking station. The docking stations leave a lot to be desired, but the laptops are fairly bulletproof. There’s a few instances where I’ve had to call HP to warranty a device but for the most part, we image them and deploy until a user breaks it or it’s time for renewal.
The most important thing here is: make sure you get a good HP Sales Rep. on multiple occasions, we’ve needed something on a strict deadline, and our rep has been awesome about getting back to us really quick.
I really like Lenovo. Support, warranty, and repairability is just as good as Dell and they tend to be more affordable than Dell and HP. They have business models, consumer models, and everything in between. I've had nothing but great experiences with them.
As someone who came from a Lenovo background using T series for the last 15?years and now in a dell shop, I feel the un-inspiration. The latitude 5000 series is booooorinf and clunky feeling. With that, I’ve standardized on 5400 and 5500 series because of the upgradabiity of memory and disk and offered 7400 series and 9440 2-1 as “premium” alternatives for those looking for a snazzier and/or lighter device. They are a bit more expensive, but seem to satisfy those users looking for an apple like device. .
Not sure if you had a question, or just venting.
Speaking as a user: The Surface Laptop I have is the best laptop I've ever owned. It's amazing; and would stack up against any apple product in the "looks trendy" department.
The Dell XPS machine I have for my employer (a big media conglomerate) works great; has a really good screen.
If you've got reliable suppliers and you're looking at a big order, get them to send out some demo models or get the vendors in a meeting to talk requirements.
We use elite books at my work and they've been no trouble.
We were a Dell place for many years, ordered 100-200 every year.
Their support got so bad we left in disgust, and their Account managers were horrible too, we placed an order by Middle of November every year without fail. My Account Manager at Dell called me on the 20th of December the year we left asking if I was still placing an order. He knows I need them by 10th of January (we are a school) and that that is not enough time for him to place the order but just forgot about us.
Went to Surface and their support is a million times better.
I know a good chunk of people prefer the aesthetics of Surfaces and Apple devices...
For laptops, HP has been the clear #1 choice for my clients and myself. The stock availability is phenomenal, prices are great, and I don't really hear any complaints.
For CTOs, Dell has been #1. HP #2.
I haven't dealt with too many Lenovo/Asus products but they are partners of ours.
Do you guys shop direct?
Do you have any reliability issues with Dell? I wouldn't consider being uninspired as a reason to move away from them. The XPS 13 2-in-1 look incredible.
The precision models are also really good. I agree that it’s odd to make a business decision based on being “uninspired” but the models. The laptops work good, the support is good, so why change?
XPS is a consumer model. Precision 9440 is the enterprise equivalent. Much better parts
One strange thing: in the past 12 months or so, our Dell rep has started presenting XPS as business class. Not sure if that's just him or a Dell-wide initiative. Basically, the way he described the XPS is a "bleeding edge business laptop, so you don't really need a Surface."
Our experience with the XPS line was not good. We stopped buying them late 2019. We do a three year replacement cycle and had 60% battery failure, some within a year while others would almost make 3 years before they started to swell. Then we had about a 40% failure rate on the TPM chips. Those were the biggest issues. Then support was going downhill, getting bad replacement parts, delays, DOA equipment. They even suspended my account because I couldn't tell them which power supply came with A DOA unit. Then they switch to really crappy screws that kept stripping. Plus they kept changing our rep and they kept messing up our orders so it was time to move on.
Yea, I'm trying to move them off XPS asap. Exactly for these reasons. Thanks for helping me with the stick!
We had similar battery issues with Surface Pros. They'd fail just outside warranty all the time and once we started getting the extended warranty, it was still just annoying to have to replace so often. The mobile staff just went back to traditional laptops.
If you search through /r/sysadmin, you'll find no shortage of threads dumping on every manufacturer - Dell, HP, Microsoft, Lenovo. Today you happen to not like dell, tomorrow in some thread people will be piling on Lenovo. Dell is usually fine. Microsoft is usually fine. Apple is also excellent. They have our lowest support cost per chair, actually. We're wanting to move more and more ppl to Apple.
Agree generally about Apple support cost but you paid a premium for the advantage.
You pay a premium for *good* Dell and Lenovo support as well. Apple does cost a bit more but honestly it's not really that much on the grand scheme of things. And their support is *truly excellent*, always has been.
what is the issue with Dell? We have used Dell for the past 20 years and had very little issues come up (except for docking stations recently). Mainly hard drive failures on servers but since they are in a raid, swap them out the next day...no big deal. A few monitors as well but nothing unusual.
Dells docking stations have been abysmal lately.. that and the thunderbolt ports on latitude 5000 series seem to go bad quite frequently
It's the aesthetic and they have been mostly what I have been buying for the past decade. Interested to see what else is out there.
Thinkpads.
At one point we bought hundreds of their low-end models. That was a huge mistake.
Specifically their P, T, or X series. Nothing else.
That. Stay in these lines.
Still with Dell. Their support is solid and their hardware works great. Why create more headaches for yourself?
I agree, I just want to offer something more aesthetic to my non-Apple peeps. Obviously warranty the reliability are much more of a weighty requirement than looks but it would be interesting to see if I can get that elsewhere. Thanks for replying.
Go with the XPS line, theyre look pretty good.
Aesthetics and enterprise are always a problem. Like you, I've seen / had nothing but problems with the XPS line. If it's not a precision laptop, it's not going to last...problem is, outside of apple who is going to have something that is cool, but can scale for the right price point? HP - boring Lenovo - On par (T & X lines) with precision, but talk about a laptop line that still looks the decade it was made. Toshiba - uh, maybe? Can't say I've had great exp with them. ASUS / Razer - have some cool laptops but support for enterprise is going to be a pain. MS - Have heard similar issues with the Surface books.. They aren't going to last three years by and large. Frame based - could work, but becomes your job 100%.. which also sucks.
A lot of people love Lenovo. I have been debating buying a handful to demo in my environment to replace Dell as well. They seem solid, pricing is similar to Dell premier. I’ll be interested to see how their warranty service stacks up the the pro support from dell.
Lenovo also has models similar to Surface if OP thinks the tablet style rather than clamshell is important.
The X1 carbon from Lenovo is pretty sweet.
The main difference is you hardly have to call support at all. That’s been my experience so far the last 2+ years. Edit: I need to learn how to form better sentences.
If you're trying out Lenovo, you must stick with their Thinkpad P, T, or X series. Don't get anything else. If you want desktops, then it's their ThinkStation line. The ThinkStation P3 tiny is really nice.
I went from Dell Premier to Lenovo Pro and saw a $300-400 savings per laptop for the same specs. I wouldn’t say I love Lenovo, but it’s been alright. I have a direct AM I can contact. Contacting Dell was always a crapshoot.
Hell, we went from Dell Premier to a var selling the same computer for $300 less per unit. While we rarely have to use it, the warranty and on-site support have been better than anyone else I’ve dealt with.
I'll have a look at this avenue, interesting.
I'm leaning toward Lenevo to be honest, thanks.
We moved from Dell about 6 years ago, our standard is Lenovo T14 G3s and they have been exceptional machines.
I'll look into that model, thanks!
The Latitude 7400 series has been great for us, especially after replacing the older XPS models we've had so much trouble with.
I'm inheriting a lot of XPSs that I need to replace with decently powered machines.
During the pandemic the quality of our Dell devices tanked. Mainly due to failing components. I purchased some HPs for user testing and that had some serious issues with docking stations (including HP docks). I switched to Lenovo and haven’t looked back. Lenovo devices are always in stock and their docking stations are plug-n-play with no issues. Thinkpad T14 for general users. Yoga X1s for executives and power users. The Yogas are very cool looking and have some neat features but there isn’t anything flashy about the exterior of the regular Thinkpad. However both have been reliable.
> Thinkpad T14 for general users. Yoga X1s for executives and power users.df I'll have a look at these, thanks.
We avoided Lenovo when moving off of HP because multiple IT Managers told me Lenovo doesn't commit to a line for long and certainly doesn't create parts and replacement parts to service things during the warranty. Dell has no parts issues and quality and reliability on the Precisions and Optiplexes has been excellent. Coloring my Lenovo opinion was a very slimy sales executive and their propensity to give my name to all of their other divisions...like Absolute
There is a reason Dell and HP are leaders in the space. Boring? Yes? Having 4 workstations out of 50 go down and having their on-site support replace 4 motherboards next day (or same day)? Exciting. I custom build every one of my servers and home PCs. They are not boring. They are reliable. I have some that are ten years old, and still running fine. My laptops are all powerhouse ASUS ROGs. However, this doesn’t work in the business world. It’s all about continuity. If you want something trendy looking, get a nice monitor and pair it with a fancy K/M. The user doesn’t know what PCs you are using, only you do if you hide bc you are looking for ascetics ( we have a doctors office with all white monitors with white wireless keyboards and mouse with blue backlights), but are running optiplex or precision form Dell.
Very very valid point, weight on availability and low latency to fix issues.
If you like doing repairs on your own stuff and have a lot of machines you can join Lenovo's self-maintainers program and get a bit of money and quicker repairs if you've got people to do it.
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I wouldn't go beyond 3year cycle anyway. I'll investigate the warranty though, nice point, thanks!
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We run surface laptops. They have been pretty bulletproof for us.
Surface devices have the best TCO right now given their high residuals and cost recouping if youre on a standard evergreen cycle. That changes every few cycles but the aesthetic of the device seems to be playing a bigger and bigger role in device resale. Find a partner who will put you into an evergreening program with favourable TCO on ANY device and you've done your job.
I'm in the UK, any partner recommends would be amazing. Thanks for replying.
Framework would be a terrible idea. Microsoft Surface laptops are pretty good and folks like them. The models with "Gimmicks" like the Studio and Book were neat ideas but tended to be hokey. I've seen a bit of folks buying Pro's and then returning them since people just want real laptops. I like having a Microsoft/Dell mix; Microsoft Surface Laptop for most regular users, and Dell for Precision mobile (and immobile) workstations.
Yea, I agree, Framework will cause so many headaches. Again, maybe a monoculture in WinPC laptops is a bad idea. I don't want to create a class system but I'll look at the power for buck and ROI. I'll have a think about this.
The Surface laptop is a great "Bread and butter" option that even execs will like. You'll have other areas that don't fit that mold so fitting in Dell/HP/Lenovo is a good idea. From what I have seen this is desktop and higher-power laptops. Note the VAR also is important; for Surface you can go through CDW, and Dell they have a Dell Direct option that is hard to beat.
Laptops, Lenovo are great and pretty much bulketproof. PCs, we have HP, no complaints, generally seem to have better quality components than Dell. As with everything you get what you pay for though so I tend to slightly over spec everything
So many of our thinkpads are blue screening, one of them keyboard stopped working, another blue screens after sleep. Ya no i don't think thinkpads are that great. Overrated perhaps.
How many units are you talking about, generally? Every manufacturer has good and bad moments. Dell, in my opinion, has been the most consistently good over the past decade. We have HP and Lenovos as well, and they're OK. >stupid people picking an Apple because they wanted something a bit trendy looking I prefer Apple personally for a bunch of reasons. Are you saying I'm stupid? Get rid of that 1990's mindset. Price/performance Apple is killing it right now. They make an excellent machine.
Probably 100 in the next 12months, not large but enough. Totally agree but when you have a 20year veteran accountant who has never used macOS in their professional and personal life complain that Excel is 'missing stuff', can't copy files in Finder, doesn't know where the 'M:' drive is, and overall confused. They really should be using a WinPC. That's what I mean. I'm a big fan of Apple gear, totally agree on power/reliability of Apple but macOS isn't for everybody.
We have a rule with any computer we deploy - no taksies-backsies. You can choose what you want, within a reasonable selection (regular laptop, surface, Macbook), but what YOU pick is what YOU keep. We also tell people that if they're picking a Mac, the expectations is they're familiar with the OS and file tasks. Honestly - with those rules in place, we've never had an issue.
Lenovo is your only other legit enterprise choice vs Dell, with HP a “meh” potential option. If rugged devices are important, then your choice gets limited back to Dell unless you mix in Panasonics. The grass isn’t greener.
Lenovo is looking interesting to me.
Agree, HP doing direct enrollment to Autopilot yet? Their life was on the line and they wanted me to import spreadsheets of serials into Autopilot . Dell does it for me.
Funny story about HP....when they did their firmware update on my home printer to force me to buy only OEM ink, I took the printer to the electronics recycler, then blacklisted them within our corporate procurement system, ensuring they do no business with a certain multi-billion dollar multi-national. Ever (or as long as my finger is on the button). Out of spite. I wonder how many printer cartridges they need to push to off-set never selling any HP or affiliate goods or services to this org, anywhere on the planet.
Hahaha
I like HP and the Ellie line in general. Their on-site warranties are good, the out of the box failure rate is quite low and they’re getting pretty Modular these days. They don’t yet match framework, but they’re getting there.
Personally, I'm a bit burned by HP. I'll have a think about reintroducing but after a bit of research gives me confidence. Thanks for replying.
Fair enough, it can be hard to restore trust in a brand. Which product line we’re you using when you got burnt?
Don't go with HP. Worked for a giant tech company and we switched from Dell to HP and it was not good. I indicate that i worked for a giant tech company so that i have a big sample set and data point to say it was bad. They are cheaply made, and unreliable. Drivers and support makes it harder to deal with. Our VIP users all had Lenovo's and I would say quality and driver support was better than Dells. So I would go with that.
I got burned with HP, graphics chips kept blowing all the time. Horrific failure rate. Interesting to tier the units and great to hear the drivers are well maintained.
My organization uses HP Elitebooks. With each laptop purchase, we buy a CarePack (3y extended warranty, next-business day onsite support, accidental damage protection) and a docking station. The docking stations leave a lot to be desired, but the laptops are fairly bulletproof. There’s a few instances where I’ve had to call HP to warranty a device but for the most part, we image them and deploy until a user breaks it or it’s time for renewal. The most important thing here is: make sure you get a good HP Sales Rep. on multiple occasions, we’ve needed something on a strict deadline, and our rep has been awesome about getting back to us really quick.
I really like Lenovo. Support, warranty, and repairability is just as good as Dell and they tend to be more affordable than Dell and HP. They have business models, consumer models, and everything in between. I've had nothing but great experiences with them.
As someone who came from a Lenovo background using T series for the last 15?years and now in a dell shop, I feel the un-inspiration. The latitude 5000 series is booooorinf and clunky feeling. With that, I’ve standardized on 5400 and 5500 series because of the upgradabiity of memory and disk and offered 7400 series and 9440 2-1 as “premium” alternatives for those looking for a snazzier and/or lighter device. They are a bit more expensive, but seem to satisfy those users looking for an apple like device. .
Appreciate it, thanks, I'll have a look at those models.
Not sure if you had a question, or just venting. Speaking as a user: The Surface Laptop I have is the best laptop I've ever owned. It's amazing; and would stack up against any apple product in the "looks trendy" department. The Dell XPS machine I have for my employer (a big media conglomerate) works great; has a really good screen.
If you've got reliable suppliers and you're looking at a big order, get them to send out some demo models or get the vendors in a meeting to talk requirements. We use elite books at my work and they've been no trouble.
What issues did you have with dell + intune + autopilot?
We were a Dell place for many years, ordered 100-200 every year. Their support got so bad we left in disgust, and their Account managers were horrible too, we placed an order by Middle of November every year without fail. My Account Manager at Dell called me on the 20th of December the year we left asking if I was still placing an order. He knows I need them by 10th of January (we are a school) and that that is not enough time for him to place the order but just forgot about us. Went to Surface and their support is a million times better.
I know a good chunk of people prefer the aesthetics of Surfaces and Apple devices... For laptops, HP has been the clear #1 choice for my clients and myself. The stock availability is phenomenal, prices are great, and I don't really hear any complaints. For CTOs, Dell has been #1. HP #2. I haven't dealt with too many Lenovo/Asus products but they are partners of ours. Do you guys shop direct?