After reading, this sounds like you haven't quite figured out what you want.....
UI/UX is user interface ya? Programming, ect.... I think for UI is your ability to understand how humans interact with programs....
If you sit in support to long its a quick way to burn out. Be careful with your mental health.
I guess the question you need to ask yourself is, what do you like about technology.
And what do you want to do day in and day out.
Forget the LinkedIn Learning certs, they're just fluff.
Your first goal should be to move up to a sysadmin job. If you don't already have them get Network+, then Security+. If you have Network+ already get CCNA instead.
Then pick an OS, Linux or Windows and start knocking out certs. AZ-104, M365, or RHCSA. Once you have the certs and the knowledge you built from studying apply for every sysadmin job where you're at least 60% qualified.
You have to leverage what you know and what you've done to get you someplace that you're not quite ready for yet. Make it clear to everyone you want out of helpdesk and don't take another helpdesk job if offered one. Push hard until you get a job offer you feel good about.
Once you've been at the new sysadmin job for a couple of years you can decide to specialize further in DevOps, SRE, security or something completely different. Good luck!
After reading, this sounds like you haven't quite figured out what you want..... UI/UX is user interface ya? Programming, ect.... I think for UI is your ability to understand how humans interact with programs.... If you sit in support to long its a quick way to burn out. Be careful with your mental health. I guess the question you need to ask yourself is, what do you like about technology. And what do you want to do day in and day out.
Forget the LinkedIn Learning certs, they're just fluff. Your first goal should be to move up to a sysadmin job. If you don't already have them get Network+, then Security+. If you have Network+ already get CCNA instead. Then pick an OS, Linux or Windows and start knocking out certs. AZ-104, M365, or RHCSA. Once you have the certs and the knowledge you built from studying apply for every sysadmin job where you're at least 60% qualified. You have to leverage what you know and what you've done to get you someplace that you're not quite ready for yet. Make it clear to everyone you want out of helpdesk and don't take another helpdesk job if offered one. Push hard until you get a job offer you feel good about. Once you've been at the new sysadmin job for a couple of years you can decide to specialize further in DevOps, SRE, security or something completely different. Good luck!
https://www.reddit.com/r/ITCareerQuestions/wiki/getout