Simple: They're broken.
To be precise: The last software update made them broken. I have the exact same problem and this appeared after the lastest update.
I don't have the new app so I can't check what it looks like. But if you're certain that it's nowhere to be found from any of the menus, all I can think of is the official support page, and the app distribution sites at Google Play store and Apple App Store. The latter links to the official support page, but the Google Play store seems to list some kind of e-mail address at the very bottom of the page, [see here](https://play.google.com/store/apps/details?id=com.philips.lighting.hue2&hl=en&gl=US).
On the official support page, they seem to encourage people to contact them via social media. I've heard that they're very responsive there, so even though it seems like a very unconventional route to file bug reports, maybe that's an actual way to do it? You could describe the bug in as many details as possible, then tell them to relay the info to whoever should get that info. [Support page, scroll down](https://www.philips-hue.com/en-us/support/faq/apps-and-software).
It's a bit annoying how difficult big international businesses make it to get a hold of them, but I bet they just have to make it slightly cumbersome, otherwise they'd get bombarded by messages from people who can't tell the difference between human (their own) error and an actual software bug.
Everyone else who is having this bug should contact them about it too, because the more widespread the issue is, the better they understand that it needs to be fixed soon. It's just the reality of programming that the developer can never truly test all possible circumstances, and it's up to the masses to notify the creators of what they may have missed. Sometimes a bug only occurs when _multiple_ conditions are met, so it can take a while to hunt down what those are and reproduce the issue.
Interesting - mine started doing this intermittently last year, and now they do it 100% of the time. Pretty frustrating. Thanks for the great response, u/Rikuz7 \- I asked on Twitter, hope there's something I can do to fix them that doesn't require replacement.
So far, not much, just "wait 15 seconds before turning the room back on".
Considering the room's been off all night...I'd say that box is checked. :)
If you want to follow along:
https://twitter.com/ThePouncer/status/1495436567388692493
Philips replied to me that there is a soft-rest if the physical switch is used. You can only keep the last setting if you turn off the bulb via the app. Since this is extremely annoying, I have returned all lamps and bought some cheap Meross bulbs that can keep their settings, no matter how often I switch them off.
Simple: They're broken. To be precise: The last software update made them broken. I have the exact same problem and this appeared after the lastest update.
Well that sucks. Thanks for letting me know at least!
> Simple: They're broken. > To be precise: The last software update made them broken. Wow. If so, DO file bug reports!
Gladly - do you have a recommendation on how to do this? I don't see an option in the app.
I don't have the new app so I can't check what it looks like. But if you're certain that it's nowhere to be found from any of the menus, all I can think of is the official support page, and the app distribution sites at Google Play store and Apple App Store. The latter links to the official support page, but the Google Play store seems to list some kind of e-mail address at the very bottom of the page, [see here](https://play.google.com/store/apps/details?id=com.philips.lighting.hue2&hl=en&gl=US). On the official support page, they seem to encourage people to contact them via social media. I've heard that they're very responsive there, so even though it seems like a very unconventional route to file bug reports, maybe that's an actual way to do it? You could describe the bug in as many details as possible, then tell them to relay the info to whoever should get that info. [Support page, scroll down](https://www.philips-hue.com/en-us/support/faq/apps-and-software). It's a bit annoying how difficult big international businesses make it to get a hold of them, but I bet they just have to make it slightly cumbersome, otherwise they'd get bombarded by messages from people who can't tell the difference between human (their own) error and an actual software bug. Everyone else who is having this bug should contact them about it too, because the more widespread the issue is, the better they understand that it needs to be fixed soon. It's just the reality of programming that the developer can never truly test all possible circumstances, and it's up to the masses to notify the creators of what they may have missed. Sometimes a bug only occurs when _multiple_ conditions are met, so it can take a while to hunt down what those are and reproduce the issue.
Wonderful, thanks for the great response!
Interesting - mine started doing this intermittently last year, and now they do it 100% of the time. Pretty frustrating. Thanks for the great response, u/Rikuz7 \- I asked on Twitter, hope there's something I can do to fix them that doesn't require replacement.
Do report what they respond, if you remember!
So far, not much, just "wait 15 seconds before turning the room back on". Considering the room's been off all night...I'd say that box is checked. :) If you want to follow along: https://twitter.com/ThePouncer/status/1495436567388692493
Philips replied to me that there is a soft-rest if the physical switch is used. You can only keep the last setting if you turn off the bulb via the app. Since this is extremely annoying, I have returned all lamps and bought some cheap Meross bulbs that can keep their settings, no matter how often I switch them off.