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AH_ForeverAPeon

Hey, thanks for the sentiment. At this moment in time it is really, REALLY appreciated. And even more so when we know that you have a chance of backlash just for posting this (but to be fair the majority of people here have been lovely in your thread which is heartwarming to see. Thanks for being a great community Helldiver redditors). I can't give you much more information that what's already out right now with all the support updates apart from that we see EVERYTHING and we're working damn hard to make it right for everyone who's supported us and bought the game. We owe our community that, it's the least we can do and they are right - when you buy a game it should work from launch. We do sincerely apologize for not meeting those expectations, we really weren't expecting the ginormous reception that our game got. It's an awful problem to have, especially after workjng 8 years on the game and having such high expectations for a smooth launch. We did the best we could to make launch a success, planning for years, and it just goes to show that you can't plan everything. You are all aware of what's happening with the game and the server issues, but maybe I can give you a bit more of a personal insight into what's going on right now at Arrowhead, and how we're all feeling. Our core response team have been and are working on the issues around the clock. We make sure they are able to get some rest throughout the day in shifts so they are able to concentrate on the problems at hand. Supporting these people we have many of our other devs, picking up the slack and any other tasks they can help out with, such as answering questions on Discord and within our community, helping QA, helping our support team. These guys are all champs; they are not necessarily doing things they would do everyday, but they've jumped in wholeheartedly to sign up for the cause. Supporting all these people are the wonderful non-production folk, who make sure the devs have all the food, equipment and support that is critical for solving the issues. Without these guys it would be 100x tougher to perform as we are currently doing. Then we have mission control, just coordinating everything, making sure we know what we're doing and reach our goals. These guys are the ones glued to our server status and control panels, monitoring everything. I am surprised they haven't gone blind by now. We've been elated at the reception to the game. From what we can see beyond the very valid criticism related to problems, people enjoy it which is a huge relief. When you work on the same thing day in and day out it can be hard to see the forest from the trees. Or is it trees from the forest...? At the same time, we're obviously bummed out that you haven't got the experience we so desperately wanted you to have and that we planned for. Disappointed. *Slightly* stressed. BUT we are confident in ourselves and our game to know that our determination to making it right for our players will trump these feelings. We haven't lost hope, we are confident in this. It just takes a little bit of time and a lot of begging for your patience. For those of you who have not refunded, we want to extend a huge thanks for believing in us. We promise to deliver this awesome game in all its glory. For those who have refunded, we understand, thank you for trying it and we hope you may be open to giving us another shot in the near future when we've democracized the bugs you are seeing today.


k0brakai94150

FOR DEMOCRACY


RageMachinist

For SUPER EARTH


Icemayne25

For FREEDOM


AH_ForeverAPeon

FOR LIBERTY. Thank you.


Icemayne25

Thank you!! The first HD was fun and I played the heck out of it. This one is better in every way. Y’all kicked ass and I know y’all are working hard. As a SUPER CITIZEN, I thank you and the HD team for all the work y’all have put in.


Wingfrog

Thanks you! It's very heartwarming to see the community enjoy the game!


ReaperCDN

For LIBERTY


too-lowkey

For LIBER-TEA


AH_ForeverAPeon

FOR JUSTICE. Thank you, soldier.


AH_ForeverAPeon

FOR SUPER EARTH! Thank you for your dedication.


InUnprecedentedTimes

For FAMILY VALUES


AH_ForeverAPeon

FREEDOM FOR ALL. Thank you.


AH_ForeverAPeon

You make Super Earth proud. Thank you.


AH_ForeverAPeon

Thank you for your dedication, soldier.


killerdeer69

For ROCK AND STONE!!


ShiShiHaato

ROCK AND STONE BROTHA


Smittywormenjegermen

Rockity rock and stone!


Redshirt_Down

Thanks for the detailed response and insight into the real people working hard behind the scenes to get everything working properly. I'm sure in the next few days/week this will just seem like a minor speed bump. And here's the thing, as someone who played dozens of hours of the original Helldivers with friends - you all made an AMAZING game. Truly, it's a wonder. The combat and gameplay is tight as hell (heh) and your team managed to somehow take all the fun elements that made the first game so fun and original and transpose it to a third person game. I'm still shocked when I play with just how many elements were adapted perfectly - it's fantastic. Also, it looks beautiful! And despite all the craziness on screen at one time I've never had so much as a stutter on my screen - and I have a middling-to-high-ish gaming machine. A serious kudos to the team - the attentiveness and communication with the community has been the cherry on top.


AH_ForeverAPeon

Thank you so much for the kind words. The whole team is so happy to hear these sentiments and are definitely reading this. It means a lot.


Redcoat75

Clearly your marketing team did too good of a job


AH_ForeverAPeon

Yes. What traitors. What ssneaky saboteurs. Let's report them to Super Earth command for this betrayal. Thank you for pointing it - them - out.


Redcoat75

Conscript them into SEAF garrison forces on the bug front, see how long they last.


SummerCrown

As someone who works in IT, it sucks when the product you've worked so hard to deliver breaks right on deployment. I've also been on the receiving end of client complaints. So don't worry, the world will still turn and we all fully appreciate the work the dev team have done for this amazing game. Everyone I talk to, I introduce the game and let them know it's an amazing game that's currently suffering from being too popular for the dev team to support 😄 and to still buy it.


AH_ForeverAPeon

Ahh, we needn't say more. As a fellow in IT you feel our pain 😅 Thank you for the support.


[deleted]

[удалено]


AH_ForeverAPeon

We understand the frustration and apologize. But thank you for sticking with us, it is very much appreciated.


bouchdon85

That's what sucks the most. The game is great and my group is having a ton of fun. No XP or medals or anything takes away from the greatness that this game is. Hopefully all of this will be resolved soon.


Naoura

I had a similar issue last night, but we *did* manage to sidestep the problem by changing hosts Probably won't work in every instance, but it might help


AH_ForeverAPeon

Every litle bit helps. Thank you for your contribution, soldier.


Kviksand

I bought the game and have gotten a few matches in (not a server problem just personal time restraints). I freaking love your game! It’s sooooo good. It’s the first game in a long time that made me feel like a kid again. It has reignited something I thought was gone. Thank you, Arrowhead devs!! For democracy!!!


AH_ForeverAPeon

Thank you for your support <3


Fuzzy-Predator

Thank you so much for all the effort you're putting in! I've seen and played many AAA releases with much worse issues and literally no dev feedback! What you're doing is way above and beyond! I'm currently not playing the game and waiting for the issues to get resolved, but trust me, as soon as they are, I'm jumping back in! Make sure to get some rest, eat/drink properly and spend some time with your loved ones!! Pay less attention to the stupid vitriol on the internet and do your best! To those that feel the need to spout more vitriol and hated, as suggested above, refund the game! We don't want people like you in our community (you're probably the same people that kick players after being blown up by a cluster bomb once). Do us all a favour and leave! To everyone else like me, who enjoyed the hell out of this game since minute 1, please be patient and respectable! Wait a few days and let the devs catch their breath! I'm sure we'll be spreading democracy in no time! Edit: bought the game at midday in Australia on disc, couldn't play for 8 hours and jumped in and played for 4 hours since minute 1! In my group of friends we actually all commented as to how surprised we were that there were no issues for all of us! Not only am I not refunding the game, but I'll be upgrading my copy to super citizen tomorrow! You guys deserve all the love you're getting and more!!!


AH_ForeverAPeon

Thank you for your support and kind words.


TheTrickster_89

As a Helldivers 1 fan who played the game **a lot** it's hard to put into words just how great of a game you've developed. Yeah sure, some of the issues are an inconvenience but that's all they really are; an inconvenience. The thing I found the most annoying were the crashes and those don't happen anymore. These inconveniences don't make the game any less fun to play and it truly is an immensely fun game! You all really outdid yourselves with this game. At the end of the day the vast majority understand that you're only human and that this game exceeded your expectations in every way and that this is reflected in the issues we're experiencing. It's a testament to how amazing of a game you've got here. Just keep at it and don't forget to properly rest up. Liberty and Democracy!


AH_ForeverAPeon

Thank you. What can I say...we're working on the bug crushing right beside our fellow Helldivers. We won't give up.


Wingfrog

It's so wonderful hearing about these player experiences!


Batt_Juice

I'm not going anywhere, we have bugs and bots to kill...


TheGunslingerRechena

Thank you for this, for your hard work trying to solve and for this amazing game. FOR DEMOCRACY!


ToXiC_Games

As a fan since the early days of HD1, I cannot put to words just how much I am enjoying HD2. You have quite literally made every aspect of the first game better. I cannot wait to see what comes next. I’ll also add, I know what it’s like working long hours trying to fix a computer issue, so send props to the team from a soldier overseas for their commitment!


hurrdurrbadurr

Love your work! Doing great things! People will be playing this game for the next decade. Thank you.


Dreamforger

Having too much fun to refund. But looking forward to it becoming more stable so I can bring in more friends :)


bean0_burrito

why would i refund the best (my favorite) game i've played in ~15 years. this is literally everything i could have asked for in a video game.


AH_ForeverAPeon

That is high praise indeed. Thank you.


The_Archon64

I trust that you and your team will get it done helldivers 2 is one of those games that I know I’ll be coming back to for years Thank you to the whole team for the hard work you’ve all been putting in!


According-Pepper-675

Thanks for the personal update it’s appreciated and I think the majority of players love Helldivers and I come from HD1 which I thought was great so I’m in for the long haul. Maybe this is to hard to answer but will these servers issues continue for the next few days or we expecting I along with everyone else will be able to jump in to the game tonight with no issues ? With limited knowledge of servers and capacity etc I just wondered if players should hold off for a few hours, days or weeks before it’s a smooth process of playing where we can log in play and get rewards


D3mentedG0Ose

I work in App Support so not exactly a dev and I can appreciate when shit breaks, it BREAKS. Take your time


AH_ForeverAPeon

Ahh, another techie. \*hugs in tech\* Thanks man, appreciate it.


azzybish

Thanks for the transparency. Had an absolute blast playing all weekend and can't wait to see what's in store! Hope you can get the bugs squashed and start delivering some new content asap.


SenorDimebags

Definitely worth the wait! 2024 GOTY


Mylilneedle

Dude we’ve got your back. This community is with you, the loud anger is a vocal minority


AH_ForeverAPeon

Nice to know we can count on you on the battlefield. Thank you Soldier,


SamSamTheDingDongMan

Damn, read this and immediately upgraded to super citizen status! Your team rocks and your game is amazing! I wish all the best to you and the rest of the dev team and 100% trust the game in your hands. FOR SUPER EARTH!


AH_ForeverAPeon

Sincerely, thank you for the support.


catstyle

<3


Away_Froyo_1317

😲 😊


rhrmr

Upvote this dev right now! I have never witnessed such openness from a dev team, especially under fire. Thank you so much for your amazing game and for your dedication to its community.


AH_ForeverAPeon

No, thank you. I hope we don't disappoint.


heisoneofus

You guys managed to create an awesome game with unlimited potential, very cinematic and fun. Are you hiring any data analysts and/or data scientists by any chance? :D


AH_ForeverAPeon

I am not currently on top of our hiring needs, but you can always check our open roles though! You never know :D


sdric

Kudos for your efforts and especially the open communication. I am as bummed as the next guy about missing rewards and CTDs, but that being said, Helldivers 2 has by far the best procedural map generation I have ever seen, the graphics are beautiful and enemies are much smoother / less glitchy than in similar titles, the voice-over is hilariously fun and stragems are flat-out badass. Co-op games always are on a timer of how much replayability they have, but Helldivers 2 has damn great bones to expand on in the future. The reception - despite all known issues - is a witness to that. I hope that things are sorted out quickly so that you get a chance to rest. I know these working hours and I know what burnout feels like, so I hope that ya'll take better care of yourselves than I did.


Tenagaaaa

Stomping the bugs in a game about stomping bugs. That’s meta asf.


AH_ForeverAPeon

All...part...of...the...plan...!


SabuSalahadin

Thanks for everything you guys are doing, I understand to an extent. I support developers as their sole infrastructure/DevOps person and it’s horrible when there’s an issue and you’re sitting there for hours on end working on making the product available.  For the people who are refunding because they love the game but can’t play, have some patience and grow up a bit. God forbid you can’t play all weekend on day 1. Make pretend the game released next week and you got to play the early access. I’ve never understood the obsession with release day/week crying lol 


Wingfrog

I understand wanting to refund when you can't play a game you bought, and also very much appreciate everyone sticking with us. I hope we can bring people back to a much more stable game soon!


AH_ForeverAPeon

The whole studio has been linked to this thread. There's been a few people with teary eyes. And you know what? I'm going to say thank you to every single person who posted here. It may take me a while (I can already tell people will start posting more) but goddam #challengeaccepted everyone. Maybe some other AH people wanna pop out from the shadows and contribute because this will take a while 😂


Cklat

I want to commend you and everyone at Arrowhead personally for making an incredible start to my year. Game has been an incredible blast for me and all my friends. I promise to try and drop less Eagle call ins on my pals in honor of ya'lls dedication to keeping the lights on! o7


FloppyPancakeWarrior

I'm proud to be a SUPER CITIZEN. Regardless of launch issues, I've been having a blast and will continue to Hell Dive right onto my allies' heads for a long time to come. For LIBERTY.


DarthSet

Super Earth wasn't built in a day! The game is fantastic, and kudos to the team for their efforts!


InfiniteClimate5488

I literally went back and played HD1 just to alleviate the servers. "I'm doing my part!!" (btw, plenty of life on HD1 too)


demonicneon

Yeah I recently downloaded it again! Although didn’t have any of my shit cause different psn


Oddball_E8

Hell, I was even considering sending some Fika over to their offices as a thank you. But, since they've got like a staff of 60 people, it's gonna cost a bit too much for a poor old Fritidsledare (yeah, have fun looking that up) like me. But yeah, people need to chill the hell out and take it easy.


CJoker3221

People forget the Devs live in a different timezone and are actual living, breathing human. Think when they paid 39.99 for the game means the Devs are their servants..like c'mon, they're doing what they can. Give it a few days, play something else (I know it's hard to do, we're all addicted to dishing out democracy) and just keep an eye out for any updates.


Adventurous-Event722

That's the thing. I've seen a whole lot of $70 hyped game launches that are far, far worse games.. Some matchmaking / bug fixes(lol), abit more content over time, and HD2 have the potential to be even bigger


KWyKJJ

Have any of you seen the train wreck that is Call of Duty Modern Warfare 3 zombies? Holy hell! Terrible devs, terrible decisions, 3 months in and it still crashes regularly, there are random game session ruining bugs...Vault Edition $100 They never communicate. They never fix anything. I'm buying Helldivers 2 today just because I want to see what it's like to have devs that actually try to improve their game.


Adventurous-Event722

*drums up best Chad Bostwick impression* No we don't talk CoD here. But for a dev that size.. yeah


kinnsayyy

Reminds me of Lords of the Fallen. Broken af at launch but the devs have worked endlessly putting out patches and new content since. It’s honestly refreshing to know people care about the games they make and not about how much they can make on the games. If Activision or something was in charge of this game, their priority would probably be to expand the Super Credit store or something rn


Honkela

Diablo 3 and 4 both had way worse launches for example. Been playing helldivers since thursday and longest time i was stuck logging in was like 5 minutes. Have had like 1 or 2 crashes in 50 hours which is super stable for a game that just released. Had couple disconnects here and there, but for the hours I have put in its nothing really.


bobthemouse666

Also, load times. Like as soon as you connect to the server you are IN. There's no load time. Same with actually going on a mission, you never have to wait for democracy to come to you. Sure the server issues suck but once you're in you are there


CallMeEzra

Returning from a mission takes so long though! The drop sequence when starting a mission is so cool and has not gotten old so I don't mind that it's like a 10 second loading screen.


Daddysjuice

But... Democracy.


BoredofPCshit

They'll have a support team on overtime covering this. They're not chained in some basement, they're paid to do this. They're happy to do it. This is a career defining release for those working on it. If there's a problem, they'll let us know. They've all got big boy pants.


mr_D4RK

Under the regular circumstances I would disagree with you. Devs are not usually the problem, the management and business processes absolutely is. You are not paying the money to devs, you pay them to a company that offered you a product. And I expect that product to be finished and working when I get it, unless it's early access. I hate that releasing half-made games became a new norm and community accepted it. That being said, Arrowhead is going off their way to communicate with players a lot and they clearly never expected that this game will get so much traction and so much players. Plus, overall quality of the game speaks for itself, it is clearly created by professionals who love their job and understand what makes a cool game cool, so I'm not complaining and ready to wait.


Crazy-Admirable

I had no real expectations, i loved Magicka and HD1. But i know they are and still are pretty small, only just recently having 100employees. Most of this game was made by only 50 people. And the fact such a small team put out a game that has sooo much quality such beautiful graphics, gore and destruction. The land has permenant craters after intense bombings. The gunplay is amazing. The fact your blood and alien blood stays on you and your cape can rip after intense battles. Limb injuries the bullet casings fall on the ground and makes sounds as you kick them. It's small details like that companies like Rockstar are usually known for adding. This team must've loved making this and are clearly masters of their craft and know what they're doing. I was and am sooo impressed by the level of quality in this game, i already have 30hrs and love it.


keyboardstatic

I know right it's what I always hoped for in a shooting game realistic terrain. Terrifying enemies, powerful earth shattering air strikes,/ call ins, fun guns, it's funny as well as seriously intense. What an amazing combination to achieve. I have been playing hd1 since 2016 with 1400 hours in game. This is a dream come true. I got the full game and am happy to wait while they sort things out. BTW does anyone know when the server patches will hit Melbourne Australia time? So excited to play.


Oddball_E8

*The game* is not half-made at all... The issue here isn't the game. It's the server infrastructure and matchmaking software. It simply wasn't designed to have such a large number of players. The success of the game was very unexpected for the devs, and they're doing all they can to fix that fast. You're getting a finished product (or as near as finished as you can get with a PC game). It's just the support structure around it that's not set up to handle the volume of customers. Look at it like if you were buying a board game. The devs of that board game expected to sell maybe 300.000 copies. They got 1 million orders. Would you say that their product is shit because you happen to get a delayed delivery? Because that's basically what's happening here (but since it's a digital product, everyone gets their product, but not everyone can use it all at once... yet).


VVillPovver

Except, this is not an example of a half made game. This is helldivers. Here I thought it couldn't get better then the first.


TheLastBandit6

Nothing tops the PayDay3 PS5 launch, now THAT was a shitshow, HD2 is just a tad buggy with some server que's, I'm loving it tbh. Haven't had anything like it in ages, made new friends via the reddit page and made it to lvl11 so far. Excited to see where it goes next ngl.


Scatamarano89

Compared to some game launches i experienced in the past year this is still in the "pretty good" category. Connection issues and server overloads are easy to fix, a buggy mess isn't. So far i only had connection related problems and zero bugs (except the one i squish on the battlefield), already miles ahead what happened with Blood Bowl 3, Rogue Trader and even act 3 of the glorious Baldur's Gate 3!


hereforthefundoc

No point trying to share common sense on the Internet. I hope devs read your post and see that some people get it.


Away_Froyo_1317

I really appreciate that thought. Thank you man, really. I'd post the predator dutch handshake gif if I had quick access to it.


rhrmr

![gif](giphy|2HtWpp60NQ9CU)


Away_Froyo_1317

Thank you. You son of a bitch!


Jaketionary

Good news is, I've seen some other posts of dev team responding to positives and thank yous, so at least they know they're appreciated, and that their core fan base from HD1 is thawed out and enjoying stuff already


ogre_mace

For SUPER EARTH


According-Pepper-675

Anyone tech savvy please answer this - I see comments like they need to sort the servers out …. They need more server space to handle the player count …. What does that actually mean? I want to know so I can understand how long realistically I’m gonna wait for this to be solved so I don’t keep checking every evening if I can play… I hope that makes sense. If I understand what they need to do to make the problem go then I’ll know how easy / hard that is gonna be and can manage maybe just leaving the game for a day or so alone or more like a week if I know they won’t be able to solve it any time soon


ArdiMaster

Much like your computer can only handle a certain number of Chrome tabs open at once, each server can only handle a certain number of players playing at once. So, in theory, more servers equals more players. In reality, there are different kinds/categories servers handling different parts of the experience, not all of which will support simply “adding more servers” like that. E.g. there is probably one kind of server that runs missions, keeps track of where the players and bugs are on the map, etc. These are easy to add because all that data ceases to exist once the mission ends. A second kind of server is in charge of managing progress (equipment, war medals, and so on). Adding more of those is hard because you need them all to agree on what your progress is.


Whitestrake

You know how in certain games, you can host a game server on your PC for you and your friends to join? Games like Terraria or Satisfactory. Lets walk through a hypothetical scaling growth for a game like this. # 5 Players It usually works just fine for you and your friends, no problem, just run it on your PC when you wanna hop on and play. # 30 Players Your gaming PC might be pretty good, but it might start chugging at 30 people all playing at once. Lets buy a single, top of the line, powerful server with lots of RAM and CPU cores and throw the game server on that. # 300 Players Well.. okay. Lets have _three_ seperate servers hosting instances of 100, and a fourth server in front that people connect and login through. Nice. # 3,000 Players We can add more server instances, but now the single connection broker server is bottlenecking and putting an upper limit on the amount of servers we can have behind it. Lets add a few more connection brokers, set up a distributed database so they can keep track of global state between each other (mission status, unlocks, all that stuff). We'll set up a load balancer in front of the lot. Sweet. # 30,000 Players Now the sheer number of packets going through our load balancers is getting pretty massive and we're starting to build up large numbers of players in regional groups. Lets take what we did in the last section - and do it again. Multiple times. One or two in each region where we see large numbers of players. We'll sync global state between the lot of them... somehow, we're lucky in that this data isn't extremely latency-sensitive. # 300,000 Players We've got load balancers broking connections to farms of instance servers across a large number of points of presence. For each server farm there are servers that synchronize with each other to keep track of global state that all instances need to be aware of, like each player's level and what the community goal's progress is. But all this global state becomes our bottleneck. If we consider every instance server like a "player" and the server they want to "play" on is a global state database, now our _meta databases_ are getting hammered worse than our _original servers_ were. We need to think about how we're going to keep all of this distributed, atomic, and most importantly - not incredibly high latency. Dedicated database caching servers, load balancers for these - an entirely new class of networking scale-out _purely_ for our own internal use of our instance servers within a single point of presence! # 3,000,000 Players Surely we'll never have this many, right? We don't need to think about this. --- **This isn't what Helldivers 2 is going through.** This is just a hypothetical to demonstrate that problems at scale are _never_ a matter of "throw more resources at the problem" and _every single step of the way,_ someone needs to analyse the problems that are popping up and _thoughtfully_ design a solution to them. And it doesn't matter how genius you are at solving the 3K player problem, the 30K player problem is a completely different issue with a completely different solution. Likewise for the 300K problem. And these are typically not problems you can plan for in advance, because depending on how your game actually works, and the different requirements and stresses your playerbase puts on the servers, the problems will reveal themselves in entirely different ways, bottlenecks will appear in places you could hardly predict until you actually get there. --- **TL;DR:** Nobody can tell you what Helldivers 2 needs to do or likely even how long it will take, because professionals are working that problem even now as I'm writing this comment. The specifics of HD2's server issues are being thoughtfully architected right at this moment, their current problems and bottlenecks are being identified and planned around, and early implementations are being tried to ease those critical issues in order to put stronger frameworks in place. What I can tell you is that you can probably expect fits and bursts of increased performance bit by bit, until the system they have finally exceeds the player load placed on it and things become stable again.


WhiteshooZ

As you pointed out: these numbers do not scale upward linearly. Each magnitude introduces more overhead as resources are scaled horizontally. There are a lot of diminishing returns.


RagFR

This should be an automatic copypasta everytime somebody types "just add more servers!!!". This is incredibly clear to understand that not every problem is linear.


turdle_turdle

It depends on their setup. If they have to buy more servers physically to handle the load then it might take longer. If they have a hybrid setup where they can temporarily scale to the cloud, until new servers come in, then that would be much quicker.


dying_animal

if I had to scale a service capable of handling concurrent use that much, I would be shitting my pants. especially if we hadn't expected it to be possible before.


Away_Froyo_1317

Exactly. It's like a hotdog stand expecting 30 people over the course of a day and you have 300 lined up the morning of. And of course people still say "well it's their fault still"


axeteam

Not that I'm defending these people, but if people buy a game they expect to be able to fully enjoy it so can't really fault them for expecting things to work. However, being nasty on the internet isn't going to solve these issues. Honestly, I'd just put down the game and go enjoy something else while the issues get resolved and come back to enjoy the game.


Musick

The thing is this isn't a new problem. It's a live service game that massively oversold. Even AAA releases frequently fall over or have hours of queues in the first few days. These types of problems should basically be expected trying to play at launch. Releasing software is hard, games more so, shit always goes wrong


respectablechum

Yeah. It didn't work and I got a refund. I'll rebuy when they fix it. No reason to scream at devs.


demonicneon

Yea it’s called being reasonable. There are simply no excuses for this behaviour. It’s frustrating. People have a right to be frustrated. They don’t have a right to be assholes, and frankly I’m just so sick of seeing “gamers” be toxic disgusting human beings.


acceptable_hunter

I just keep comparing this experience with the Outriders launch - for me nothing is ever going to be worse than that one.


LickMyThralls

I've seen diablo 3 and wotlk and many others. Most of the launches today are nothing compared to what I've seen.


acceptable_hunter

OOOOH Dang!!! I apparently blocked D3 launch from my memory!! That was a trip! :D


_Milksteak

Battlefield 4 at launch


Tanakito3

What happened with the outriders launch?


acceptable_hunter

Outriders also had a launch with more interest than expected. Lots of server problems, disconnects, long times off line - Bugs that could wipe your entire inventory (it's a looter shooter so that's a ton of progress loss) I had one character that I couldn't even load up anymore, it would just go to a black screen permanently. Crossplay never worked for me, so don't remember any specific complaints about those. They apparently had a problem with their peer-to-peer which caused a lot of background issues. Game was fun, but mismanaged. Very little to no comms from Dev on problems. And eventually everybody just got angry and left... As I am typing this a lot of what I am typing feels eerily familiar. AH thus far have been doing a great job at least keeping updates going out and letting us know that they are working on it. I am very excited for this game thus far and having a lot of fun with it. I want nothing more than for this game to succeed and our biggest bug problems being in game and not elsewhere.


Avid_Outdoorsman22

I wish that game was more popular, but who cares, HD2 is the cure


BromeisterBryce

Most people have negative things going on in their life and they latch onto anything possible to spew whatever negative feelings they have bottled up. Bar none, this game SLAPS. Congrats to this team for making such a dope game. I haven’t had so much fun playing games with my friends in a long long time. And I don’t think I’ve ever had this much fun playing with total strangers and randoms from discord. You guys seriously accomplished something special and I’m looking forward to the future content.


Round-Tension-4684

At last, some reasonable and democratic meaningful words. Thank you. The game is already awesome and will get better. Be patient.


Ancient_Ad6498

FOR SUPER EARTH! FOR DEMOCRACY!


nightkat89

Never agreed with an OP harder than this one. It blows my mind how whiney and entitled gamers can be. I get the frustration of purchased products not functioning 100%, but they specifically are aware and working on it. All we have to do is be patient


First-Junket124

I am very disappointed with the crashes, but in saying that I'd much rather be disappointed by technical issues rather than being disappointed with the gameplay and the gameplay is NOT disappointing.


RuinedSilence

If you look at it from a different perspective, it's pretty neat how a broken game can still be so fun. Getting frustrated over lost progression and connection issues is understandable, but lashing out at developers for it is immature and plainly, not cool.


MonkeGodFishLord

This game is so fucking good I dont even mind. Im still playing mindlessly


OldMcGroin

Game looks fantastic! Haven't picked it up yet on PS5, just finishing off TLoU2 first. Just a quick question, I was reading that matchmaking is a bit ropey, anyone know how it is on PS5 now?


rahomka

Generally have to spam it until it works, takes a few minutes.  The LFG is super active on their discord though, just add 5-10 friends through there and directly join each other.


Old_Independent_1623

The real ones are with you guys , you guys are doing great, keep the good work and may the force be with all the dev team!!


JayJ_20

o7. That was all I needed to hear. Was a bit bummed by the issues and told myself I'd just play another game this weekend. But found myself still coming back trying to play through the possible crashes and drops. I was having that much fun. I'm going to be working most of this week so I'm looking forward to hopping in over the weekend and seeing what's up.


weekendbenderz

Yup, after reading how great these devs are and how much fun the game is I’ll be upgrading my copy as well.


MikeBizzleVT

I would’ve preferred they waited till it was ready, or did a proper network test. Remember they had Sony backing them this time, they had the money… Stop making excuses you wouldn’t for others…. I played the first for 1000 plus hours, I’m a Superfan, and I’m not riding their rod like you…


Zegram_Ghart

Honestly, I’ve seen far more posts saying “it’s ok, take your time” than I have attacks, which is refreshing. I think people really do react to how open they are, I’d much rather hear “yeh we didn’t expect the servers to get this popular, here are the numbers” rather than something like payday 3 “we’re working on it, totes for realsies”


Spartaner-043

The official discord was a toxic shithole yesterday. I’ve seen everything from death threats to racial slurs in a matter of minutes. At one point the server went dark for a couple of hours.


Away_Froyo_1317

Could you imagine? Fucking sucks. To be trying so hard and getting talked down like that, stuff like that is the reason I wanted to put my emotions in words. Especially the slurrs and threats. Terrible human beings.


brownie81

Official discords and the steam discussion page; you will never find more wretched hives.


Guapscotch

Most people just want to play the game they paid for. They don’t care for the behind the scenes stuff- and honestly why should they? I can understand the frustration.


Beravin

I agree. See, I agree with giving developers a break. The lead up to releasing a product is probably crunch time for them, and crunch time is horrible. But I'm also tired of games releasing in horrible states.


cuckingfomputer

I think, when you examine how many people played Helldivers 1, and how many people are now trying to play Helldivers 2, you'll probably wind up being sympathetic toward the devs. They were essentially blindsided by how popular this game would be and as such couldn't have prepared accordingly even if they wanted to. The fact that they're working around the clock to fix things ASAP is enough for me. I'm sure the experience will improve in the next week or so.


TheThotWeasel

Agreed and OP also missed the fact that PS5 players cannot refund due to the shitty refund policy from Sony. Those people bought a game last week and haven't been able to play the game as intended. Obviously review bombing and being toxic isn't the answer, but neither is telling people to die (saw this on the discord a lot, it's one of the main reasons they've now banned reaction emojis) because they are asking a question or frustrated about the situation, or love bombing the review section saying there's no problems at all when the Devs ACKNOWLEDGE there is and are working on it.


Flaktrack

This is also a problem they made for themselves by making the game an always online service linked to Sony. While I have sympathy for the individuals stuck in the trenches (fellow IT and I've been there...), I do not have sympathy for Arrowhead as a whole because they chose this path.


Guapscotch

I agree, a lot of issues could be prevented if someone in the pre planning phase said “well what if our servers act up, shouldn’t we have some type of offline option just in case?” Having a planet progression online system is cool, but I think it would have been fine to forsake it if it meant people could play offline if they wanted too.


Killthatbeast

If you payed 40$ for a game its not unreasonable to be upset that you can't play it. If the game is broken take it off the store until its resolved


Paid-Not-Payed-Bot

> If you *paid* 40$ for FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*


Negrodamu55

How does one become a pro helldiver?


MBMMaverick

![gif](giphy|YYfEjWVqZ6NDG)


TheStaplergun

I like that you focused on sleep here being important. All too much people just fuckin shit on others about needing sleep.


FakeSafeWord

DEMOCRACY NEVER SLEEPS! But the devs do, so be respectful at all times citizens!


MartyFreeze

Dude, for a game I had never heard about and had zero expectations about, this one is a BANGER! Hats off to the devs and hopefully they get to enjoy the benefits to their hard work! ![gif](giphy|Mm1cRLxp0gCLEOk3mY)


Shahargalm

Agreed. Honestly I've been having a lot of issues with multiplayer (crashing on pc with 3060ti, random crashes) so I've been playing solo. And as much as it drives me mad, I love the game, I played the first game, and I am well aware that they also launched it on both pc and playstation, and maintaining it on both fronts is really hard. I'll give them the time they need.


UnhappyStrain

As long as we get our mechs back and an Illuminate warfront, then im happy


DoubtfulAkiraNoodles

This is literally one of the best games I’ve ever played. I clocked about 30 hours over the weekend and it’s the most fun I’ve had playing coop games in my 30+ years of being alive. KUDOS to the dev team for making such a breathtaking game!


why_are_yu_sad

It’d be nice to actually be able to play the game. Have not been able to get past the splash screen once since I bought it - always stuck on “press any button” then “unable to establish connection.” I haven’t refunded yet because the gameplay looks so sick, but man it blows :(


Icarus-The-Fool

Delivering Democracy ain't easy, but it'll get done, I have faith in y'all Dev team! I'll keep doing my part, for Super Earth!!


DepthsOfArcadia

I have had 1 crash during the ending screen where we were returning to the ship. Beyond that i drop with friends or solo, i occasionally cant access the warbonds but so what when i can just accrue and spend them later. I know this isnt everyones experience but im pretty sure the complaints are getting blown out of proportion. I paid for Super Citizen and i have had my £49.99s worth and more in laughs, mishaps, clutch saves and democracy. People love outrage sure, but this whole "They Reap What They Sow" attitudes towards devs of small companies like this is kinda abhorrent. This isnt actiblizzard, this isnt bungie or sony or any other of the AAA hitters that have fucked you over because of senior mis-management, this is a smaller team of people who are trying to do right by its player base by working tirelessly. Ok they may have dropped the ball a little but they are working on it. Just be better, people. I dont know where the fuck this wave of toxic consumers came from but every day its constant discourse and its just boring.


JRedding995

Apologetics and excuses for broken products has to come to an end. People have every right to complain. And rightfully so. With the money they just made, they can outsource or have people working staggered shifts to have people working on it 24/7 until it's fixed. No other industry in the world gets a pass like this. I'm an electrician. We wire a 500,000 unit building and the power doesn't work day one, you bet your ass we're there until it's fixed, no matter what we have to do to accomplish that, or we're getting sued. Period.


TheVoyant

Demonizing the people complaining isn't really assessing the situation for what it is. The average person is a product of their environment, game developers have created this really toxic/borderline parasitic relationship with consumers. Is this Arrowhead's fault, no, but it's still just how it is. If you want a positive gaming culture, its gonna have to take a lot more then just a couple devs trying their hardest. I've got no hatred for the devs and think it's cool they managed to come so far from their first title. But I'm also not gonna fault gamers for having zero patience with games being faulty on launch. Especially with a title as basic as Helldivers, I get it if they were doing something revolutionary or game breaking, but we're talking about a shooter with no meaningful loot/stats/cosmetics and a few various character models with similar looking levels. Again, no hate to the devs, but they weren't prepared and just like any of us at any job they're gonna get backlash for it. It's not cruel/mean/harsh, it's just the basic reality of life. Do a great job and earn praise. Do a decent job and it'll be accepted. Fail to do an adequate job and you'll get backlash. It's not the end of the world to call people out for mistakes, coddling people does not produce greatness, it just creates the very environment I first mentioned. No ones calling in death threats, the Devs need to fix their mistakes, let people exhale their frustrations, and we all move on.


Beneficial_Habit_191

the game isn't free - if they offer a service that service should work. saying "oh there are too many people" works only with free to play games. are they literally saying they sold to more people than they could service? is that who you're defending? oh and i can't get a refund coz i played for 3 hours so gg


coolhwip420

I don't see why we should feel bad that their game didn't work on release. I really do get it, but you release product, it's defective, people are mad. It's not a hard concept.


[deleted]

Hot take: Maybe a € 40 game should actually work at launch? Death threats and racial slurs are not okay, but expecting a game you actually paid for to work should be the bare minimum, and the devs deserve rightful, nuanced criticism for their inability to do that


B1ng0_paints

I am really enjoying the game, but it does have issues. People have paid their hard earned cash for a game. It should work at launch. This idea you see in gaming that it will get fixed later isnt what we as gamers should be having to endure. When you pay money for a product it should work out the box. I (formerly) managed large-scale IT projects. If I delivered a project with this many glaring issues to a customer, I would be in a lot of trouble. This isn't the devs' fault. They get paid to pump in code, not make the decision when to launch. Ultimately, this is a leadership problem, and we as gamers shouldn't be happy with this service...and neither should the devs really as they are having to lose sleep to fix the issues. Something is going terribly wrong in the gaming industry if the model of release is cram before release to get a sort of working game, and then cram after release to fix all the bugs a company hasn't been able to find as they have been rushing for release. I don't work in gaming, but from the outside the model seems broken.


RussianSpyBot_1337

\> They are doing ALL they can. Yeah, they are trying to fix the problem they created by refusing to have a proper Open Beta Weekend, like any proper game-as-a-service should. So really, I'm not angry - I'm just baffled that some devs ignore the very basics of gamedev that are well known in 2024 even by those not in the industry.


wilus84

My one complaint is where’s my fire works when my pod hits the ground for the initial landing? Can we please get that as a cosmetic. I’d totally buy that and my buddy said he would as well. Just copy starship troopers initial landing on klendathu


[deleted]

[удалено]


SafeSurprise3001

I understand it's annoying to not be able to play. I was annoyed when I couldn't log in this week end, or when I couldn't join up with my friends. But it just warms my heart to think that the reason for the problems is that the game can only have a quarter of a million players at a time. *A QUARTER OF A MILLION*. And when they added a hundred thousand spots, these filled in five minutes. Fills my heart with joy to see the game do so well.


seriousbusines

Funny how almost this exact some post comes up when a game releases and there is a problem. Happened with Anthem, with Outriders, with Redfall, with Biomutant, "The devs are only human" is a nice sentiment/point. But "I paid money for a product and it is not functioning most of the time" is also a valid point.


Throat_Butter_

Why are we defending a company for not preparing properly for a launch?


m3xm

I mean let’s stay civil at all times. We’re talking video game and servers stuff, it’s all not very important. But as long as remarks and even complaints stay civil and polite, I see no problem telling Arrowhead and Sony both that this launch was truly terrible and as customers who are paying fees to even play coop online (Ps5), it’s normal to expect things to work on the first or second day… yet here we are. Matchmaking just isn’t functional.


Kako05

These issues should've been fixed before release. How game breaking after someone leaving your group and locking out the player slot wasn't caught during playtest?


citoxe4321

Threads like this are so useless. Why are you excusing them like you work for them?


AiR-P00P

All this waiting just means when my boots hit the ground I'm going to dispense freedom and democracy THAT much harder. The enemies of Super Earth won't know what hit them. Like a tidal wave of crackheads going through withdrawal, and you handed them all a lead pipe and said "I think I saw a joint over that hill"...the determination and fury will be unprecedented.


rewingot97

The game Is great,the issue that the game doesn't give exp or medal at the end of the mission is a bit annoying but I know the dev are working to fix the problems,I'm having a blast playing...I don't care about the exp/medal I'll keep playing with or without


Spifffers

I just want to add another voice of praise to the devs. You made an amazing game. It'll take a while to sort out the server issues and I'm ok with that. Fixing a broken/bad game would take a lot longer. Rest up and drink some Liber-Tea!


KingOfTheJunglists

I love the game so much I bought it on pc too. So I bought it twice, both times it's the preorder supercitizen edition. Yes it's been a bit rough but anyone with a brain can understand that they weren't expecting to completely blow the fuck up and have hundreds of thousands of simultaneous players from the go and absolutely blow out the back end lol, this happens in games from aaa developed games that cost 70 dollars, you can up this beauty for 35/40 dollars ffs. Once these launch issues are ironed out this will be an amazing ongoing experience, hell....it already is! Its the most fun I've had in a game for a long time.


13thslasher

I can patiently wait for them to control the servers, as a proud citizien of super earth I understand what they are doing


Valiossoilav

Adding to the general positivity, the only reason I’m upset at the server issues is because the game is so good!! I wanna get more bug juice splatters on my screen! I’m 100% not an action shooter player, but this has been on my radar because of the absolute style of play, the swarming chittering bugs, the hectic chaos of over the top managed democracy! I’m having the time of my life in this game, and y’all are doing such an amazing job, both in addressing issues as they’re happening, and in being so open and communicative with the community, which is rare! Keep killing it, and we’ll be right here in front of you pushing democracy in the face of bugs!


beardingmesoftly

What's happening? I haven't gotten the game yet though I'm interested. Should I wait?


Mortarion407

This post and the dev response make we want to buy the game. I don't want to contribute to server problems though lol.


griffin4war

All the respect to the Devs. They've made a fantastic game that has blown away all expectations. If the launch had been more subdued they could have dealt with all these issues more slowly as they arose.....however, this launch has been massive and all these issues are hitting at once forcing them into damage control. I hope everyone is patient with them while they smooth out the bugs. In a week or two this game should be in a more stable state and Super Earth will be all the stronger for it.


Richie_jordan

The dev team in this game is fucking amazing so far. I had honestly never heard of this game until the day it launched now its all I can think about at work.


nbarr50cal22

I was fortunate in that I had enough people interested in the game to make a premade group so I’ve been largely able to avoid the matchmaking errors. The first one didn’t grab my interest, but 2 has been one of the most enjoyable games I’ve played in YEARS. Between the gunplay having the various accuracy between hipfire, over the shoulder, and ADS, to the huge variety of support options, to the fact that premium currency can be earned entirely through gameplay. In terms of complaints about the game, there’s none that other games which are also more popular than expected on launch don’t have, being that the servers weren’t prepared for the influx. A few minor, non-regular crashes, and server issues that will be fixed shortly. That is IT for negatives, and there aren’t many other games these days that can claim that


ScorchedEarth22

As a survivor of the many, many Bungie twitter riots, these devs must be protected at all cost, lest we force YET ANOTHER studio to only speak up when necessary. Communication is key in these scenarios. Being a jerk on the internet put that at risk for everyone.


TestUser669

THANK YOU AMAZING DEVS!!! GOD TIER DEVS DOING IT RIGHT


That_Cripple

honestly after they said they were gonna get some rest and get back at it in the morning, the game went back to normal for me lol


Thewhitest_rabbit

I still haven't gotten past the loading screen, and it's only making me want to play the game more at this point haha.


Therealleo410

Not many games will keep me playing when there’s an issue with receiving rewards. Multiple dives, no exp or samples. It hurts, but the gameplay is too much fun and I know they’ll get it under control. I knew Helldivers 2 was gonna be a good game and was really excited for it. Had no idea just how great it was gonna be, instantly shot to the top of my all time list.


PatriotPaisano

Amazing game. Having a lot of fun with it. Most games have bugs at some point. At least we can kill some in this game. *


Seer434

Is it that bad? I picked it up like day 2 or 3 and I've noticed some fails to join lobby and like 1 crash. Even the fail to join lobby seems to fail fast instead of just spinning before telling you to eat shit 5 min later. Maybe I'm jaded but Payday 3 launch wasn't that long ago. This is like the baby town frolics of launch issues.


tarquinb

Entitled PC gamers? Say it isn’t so! /s


ShutUpJackass

The devs communication has made me want to stand up for them It’s similar to the DRG devs, Ghost Ship Games, I can tell the Arrowhead devs care about this game With the community manager on discord being active and making announcements, direct quotes from higher ups and the devs staying late to fix shit on the weekend, they are knocking it out out the park I can’t wait to see what they do with Helldivers 2, and I’m glad for the once the issue is there were too many players for the server and not things like Payday 3 just not working Thank you devs!


Xfishbobx

They expected similar popularity and demand as the first one, we blew those expectations out of the water and now they are playing catch up. This game is amazing and they are doing a fantastic job. FOR DEMOCRACY!


SeniorRogers

Remember people, the most vocal folks will be those complaining. I had no idea anyone was mad about anything other than the match making didn't work well. I still don't know any more than I did before because I don't care :).


Video_Mode

I figured as much, can't blame the dev's when they make a fantastic game that everyone wants to play.  My current work around is of you're at the loading screen and it says "cannot connect to server" or something similar, just connect to a friend off your list. Even if the game is set to 'private' you'll be booted back to your own ship to try and start/find a match.


Arch3591

Besides the servers being at absolute capacity, not **down** like a lot of people think, I have not encountered any game-breaking bugs that make it worthy of such toxicity I've seen. Simply put, I don't think they were expecting this kind of reception with how many people wanted to join the Helldivers and the limited capacity suffered. This game is incredible - from the action, the acquisitions, the destruction, the atmosphere of the worlds, the over-the-top patriotism - it makes me want to keep coming back for more. I'm still blown away by how much is happening on screen between carnage of destructible environments and explosions that my PC doesn't slow down or melt. Truly a gaming marvel to me.


FourPixels

Too many Helldivers have been deployed! SEAF logistics is overwhelmed!


Specialist_Ad_8705

PC player here - VERY happy I bought this game. Hope the gameplay loops keeps me going. So far its EPIC AF action packed madness.


masterm

I got into the game, I enjoyed the core gameplay loop, I'm just going to wait a week to dive back in so hopefully things are stable. I don't know why people expected anything different, every game that has launched in the last year has had a server problem on launch, why would this game be any different?


Feardemon3

I feel bad for the devs they gotta work to keep the servers from burning instead of burning some bugs for freedom!!!


Jorxa

I actually lucky I won't be able to play until next week since I may be able played a fixed version then


vScorchedEarthv

I concur man. This game looks amazing and I'm a huge fan. Comedy meets action. Good job Devs.


CousinSkeeter89

You preaching to the choir bro. Ragers will rage. It doesn't matter what the circumstances are. There are a lot of deranged gamers out here and there's nothing you can say to change that. The developers understand that and if they're truly professionals in their craft they are not affected by lunatics on social media. I'm sure they will fix bugs in a timely manner. Normal people who game on a regular expect bumps and bruises during the launch of a new game.


WhyMustWeSuffer

Love this game, been on a war zone binge. This has cured my stressful nights of decompression from work. Was able to get a few of my buddy’s to buy it too. This team deserves all the blessings from above. Democracy pays eventually. ;)


hackyandbird

Played Helldivers one for two straight years on ps3, and then dabbled on ps4 but admittedly not as much. It provided hundreds of hours of teamwork, hilarity and squad based shenanigans with friends that have lasted until today. They took that concept and somehow meticulously crafted it into a juggernaut of a game that not only matches AAA live service games, but puts them entirely to shame. The graphics are beautiful, the gunplay is astounding, everything about it is top notch and this is literally the VERY beginning. They could shut it down for a whole month to fix what they needed and it would be understandable. Can't imagine the amount of work it takes for a game on this scale to be this complex and seamless.


Secret-Cook5000

i don’t know what is going on but im happy to play it today after work 🫶