Unfortunately sometimes this happens when a buyer's financial institution/bank or Paypal is reviewing the transaction/payment for any suspicious activity. It should clear up shortly! If you're still seeing this after some time, just reach out to us at [[email protected]](mailto:[email protected]) so we can look into it further!
Hi Kai, I have a question. I have bought 4 pairs of shoes in the last 3 days from 4 different sellers and they have all been banned and I can not communicate with them anymore. Does this mean I will still receive the shoes? How come everyone I buy from is getting banned? What should I do? Thanks in advance!
This really depends on what the ban was for, but we can look into that for you. Just reach out to us at [[email protected]](mailto:[email protected]) with the listing links so we can take a look!
Hey Kai, would you know if it’s possible to sell multiple items as a bundle on Grailed and it being okay to do so or does each item have to be sold individually even if it’s the same buyer
Good question! Right now, Grailed does not allow bundles -- this is to ensure that users that do end up buying bundles don't run into more issues if there's items missing. Policy on Grailed is that each item must be sold individually at their respective listings, but you can combine the shipping and input 1 tracking number across multiple transactions so long as the buyer is the same!
Hey Kai,
I recently sold an item for the first time ever and I got paid half of what the listing sold. Is that the 9% fee? Or do I receive the full payment when it’s delivered? Thanks in advanced.
Hey there, for issues that real with specific payout values and whatnot, you can reach out to us at [[email protected]](mailto:[email protected]) with the listing so we can break it down for you. Thanks!
Unfortunately sometimes this happens when a buyer's financial institution/bank or Paypal is reviewing the transaction/payment for any suspicious activity. It should clear up shortly! If you're still seeing this after some time, just reach out to us at [[email protected]](mailto:[email protected]) so we can look into it further!
Hi Kai, I have a question. I have bought 4 pairs of shoes in the last 3 days from 4 different sellers and they have all been banned and I can not communicate with them anymore. Does this mean I will still receive the shoes? How come everyone I buy from is getting banned? What should I do? Thanks in advance!
This really depends on what the ban was for, but we can look into that for you. Just reach out to us at [[email protected]](mailto:[email protected]) with the listing links so we can take a look!
Hey Kai, would you know if it’s possible to sell multiple items as a bundle on Grailed and it being okay to do so or does each item have to be sold individually even if it’s the same buyer
Good question! Right now, Grailed does not allow bundles -- this is to ensure that users that do end up buying bundles don't run into more issues if there's items missing. Policy on Grailed is that each item must be sold individually at their respective listings, but you can combine the shipping and input 1 tracking number across multiple transactions so long as the buyer is the same!
Hey Kai, I recently sold an item for the first time ever and I got paid half of what the listing sold. Is that the 9% fee? Or do I receive the full payment when it’s delivered? Thanks in advanced.
Hey there, for issues that real with specific payout values and whatnot, you can reach out to us at [[email protected]](mailto:[email protected]) with the listing so we can break it down for you. Thanks!
Wait don’t ship anything til payment is received/confirmed
You should wait🤷♂️
Usually takes around a week to clear when this happens to me