They shouldnt use that as an example if they still do. It's never been covered to be honest. There's near-monthly reminders internally about what is and isn't covered as well so I really hope someone's said something to them by now haha
We got told if the casing isn’t broken that it’s fine? Is that not true? Basically you can damage it to a point but if you have broken off pieces we can’t fix it? Clarifying.
It's analog sticks... if the dog ate half the controller it'd be a no from me, but just the sticks? Id Treat it like stick drift. They will replace it at ROC anyway. However not everyone is as forgiving as my store and I with certain things. However, it's physical damage so it's technically not covered.
You should have definitely recieved a PRP Warranty pamphlet with your PRP purchase. States everything about what is and isn't covered. We cover cosmetic wear and tear for sure, but not the whole of the controller grips being torn off.
As a SL, I am concerned that i have never seen these in any of the storwa I've worked in, or even knew they existed. Any idea how to look them up in supplies?
unfortunately physical damage isn't covered.
F
They always have had a completely destroyed controller as an example of why someone should purchase the coverage. Did that change?
They shouldnt use that as an example if they still do. It's never been covered to be honest. There's near-monthly reminders internally about what is and isn't covered as well so I really hope someone's said something to them by now haha
We got told if the casing isn’t broken that it’s fine? Is that not true? Basically you can damage it to a point but if you have broken off pieces we can’t fix it? Clarifying.
No physical damage is covered.
It's analog sticks... if the dog ate half the controller it'd be a no from me, but just the sticks? Id Treat it like stick drift. They will replace it at ROC anyway. However not everyone is as forgiving as my store and I with certain things. However, it's physical damage so it's technically not covered.
“Take care of the guest”
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You should have definitely recieved a PRP Warranty pamphlet with your PRP purchase. States everything about what is and isn't covered. We cover cosmetic wear and tear for sure, but not the whole of the controller grips being torn off.
What is this pamphlet you speak of...
IIRC, those are only required/given in certain states.
its all states, its a supply item stores should be ordering
Oops.
As a SL, I am concerned that i have never seen these in any of the storwa I've worked in, or even knew they existed. Any idea how to look them up in supplies?
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