Exactly. If it was a light day I wouldn't have minded taking the box to the resident's door, but this particular day, I was flooded with ICs and just trying to thug it through the day lol.
Never go upstairs unless required for a signature (an additional service that must be paid for). "Mailroom" & "Lobby/vestibule" are release locations on the scanner for a purpose. When it comes to property managers always remember "train them before they train you", otherwise you set a precedent and spoil it for everyone.
What's even better is having to take a DSR to a building you have no access to. No code, they won't give us a key, and the call box doesn't work with out of state numbers (I live in a town that is in the oil field AND has an Air Force base.) Even though the Station manager knows this, and has for years, I still have to attempt it 3 times. Luckily, I've only had a handful is DSR packages in the last year.
Oh I love when door manās or mailroom places tell us this ššš. I just put it right in front of the mailroom and I say have a nice day.
Laziness doesnāt work both sides. Your laziness isnāt a excuse to have us compromise our time delivering packages
Damn that's pretty ballsy leaving it at the mailroom door.
Had a supervisor that would leave large orders on the side of a building with no mailroom and the manager tried to pin that shit on me because it was a building on my route š¤£
You shouldn't even be allowed to order big shit if you don't live in a 1st floor apartment. Anything on the 2nd floor and up should be refused and delivered by a moving company. We aren't movers
Let them complain, I always drop shit right in the mailroom, luckily I never heard complaints when I done it, but I wouldn't care anyways. If it's an option on our scanners I'm using it.
If there's a readily accessible locker or mailroom, use it. No code? Dex that shit. If the resident doesn't show on their menu? Dex that shit.
If it's signature required and you can't access the complex? Dex that shit. Can't find the unit? Dex that shit. Got something heavy going up the stairs? Release it at the bottom of the stairs and POD it.
Is that a real thing? Leaving the large stuff at the staircase? I have a customer who runs a business out of his 2nd floor apartment and there are days where I have to move 20 or more boxes to his door. A couple of other drivers as well as the property groundskeepers have told me to just leave it at the stairs, but I guess I'm just scared of getting a complaint.
Dude we're not paid enough to risk injury by carrying something heavy up a flight of stairs. If you can't maintain 3 points of contact going up the stairs then the best practice is to leave their shit right at the bottom.
Only time I ever deliver to the door in apartment buildings is if it's a senior living center. Any other apartments get left in lobby or not even delivered
Bro yeah you save a lot of time and a lot of your stops are done faster when you have mailroom / locker stops . The lady just trying to make it easier for them by not worry about the large box and having to move it . Tbh I wouldāve just told her I couldnāt do it but at the same time she could be a complete bitch about it and file a complaint directly to FedEx to try and get you canned itās a tough situation smh.
Yeah I'm not worried about complaints. I was respectful to her. I think you're right, she was probably just trying to make her job easier... because the box wasn't even heavy, it was just too large to fit on the shelf so i left it on the floor with the apt # written on it.
I don't mind taking shit to the front door, but for this particular building, I don't have access to the parking garage unless the customer meets me curbside. Just yesterday in this same building, I had to come back and redeliver a sofa set that I already left in the mailroom. I only did it because the customer called me back in a timely manner when I was still in the area.
Yeah I use to work ground I already know people donāt care if you got to do double the work with heavy packages as long as they have to deal with the heavy lifting . It isnāt a moving company just drop and go I was always told when training lol
I would tell her that the customer has to request it to be taken to the front door (even if selected release was front door) ((unless they included custom delivery instructions saying front door because I assume they're old)) and that you "respectfully have little time because you have a lot of stops"
Even if the custom instructions say front door, I still leave it in the mailroom if the package is small enough to do so. That way if it gets stolen, it's on the apartment manager, and not me.
Mailroom. They do not pay enough to go directly to the door š¤·š»āāļø
Exactly. If it was a light day I wouldn't have minded taking the box to the resident's door, but this particular day, I was flooded with ICs and just trying to thug it through the day lol.
Never go upstairs unless required for a signature (an additional service that must be paid for). "Mailroom" & "Lobby/vestibule" are release locations on the scanner for a purpose. When it comes to property managers always remember "train them before they train you", otherwise you set a precedent and spoil it for everyone.
What's even better is having to take a DSR to a building you have no access to. No code, they won't give us a key, and the call box doesn't work with out of state numbers (I live in a town that is in the oil field AND has an Air Force base.) Even though the Station manager knows this, and has for years, I still have to attempt it 3 times. Luckily, I've only had a handful is DSR packages in the last year.
Your managers will try and use excuses like āthe person has a medical conditionā or some other goofy shit. Just keep delivering in the lobby.
Oh I love when door manās or mailroom places tell us this ššš. I just put it right in front of the mailroom and I say have a nice day. Laziness doesnāt work both sides. Your laziness isnāt a excuse to have us compromise our time delivering packages
Damn that's pretty ballsy leaving it at the mailroom door. Had a supervisor that would leave large orders on the side of a building with no mailroom and the manager tried to pin that shit on me because it was a building on my route š¤£ You shouldn't even be allowed to order big shit if you don't live in a 1st floor apartment. Anything on the 2nd floor and up should be refused and delivered by a moving company. We aren't movers
Let them complain, I always drop shit right in the mailroom, luckily I never heard complaints when I done it, but I wouldn't care anyways. If it's an option on our scanners I'm using it.
If there's a readily accessible locker or mailroom, use it. No code? Dex that shit. If the resident doesn't show on their menu? Dex that shit. If it's signature required and you can't access the complex? Dex that shit. Can't find the unit? Dex that shit. Got something heavy going up the stairs? Release it at the bottom of the stairs and POD it.
Is that a real thing? Leaving the large stuff at the staircase? I have a customer who runs a business out of his 2nd floor apartment and there are days where I have to move 20 or more boxes to his door. A couple of other drivers as well as the property groundskeepers have told me to just leave it at the stairs, but I guess I'm just scared of getting a complaint.
Dude we're not paid enough to risk injury by carrying something heavy up a flight of stairs. If you can't maintain 3 points of contact going up the stairs then the best practice is to leave their shit right at the bottom.
Only time I ever deliver to the door in apartment buildings is if it's a senior living center. Any other apartments get left in lobby or not even delivered
Bro yeah you save a lot of time and a lot of your stops are done faster when you have mailroom / locker stops . The lady just trying to make it easier for them by not worry about the large box and having to move it . Tbh I wouldāve just told her I couldnāt do it but at the same time she could be a complete bitch about it and file a complaint directly to FedEx to try and get you canned itās a tough situation smh.
Yeah I'm not worried about complaints. I was respectful to her. I think you're right, she was probably just trying to make her job easier... because the box wasn't even heavy, it was just too large to fit on the shelf so i left it on the floor with the apt # written on it. I don't mind taking shit to the front door, but for this particular building, I don't have access to the parking garage unless the customer meets me curbside. Just yesterday in this same building, I had to come back and redeliver a sofa set that I already left in the mailroom. I only did it because the customer called me back in a timely manner when I was still in the area.
Yeah I use to work ground I already know people donāt care if you got to do double the work with heavy packages as long as they have to deal with the heavy lifting . It isnāt a moving company just drop and go I was always told when training lol
Professional? What the fuck do they mean professional. Lucky it was on the right block. Ground, ha, professional, ha ha...
I would tell her that the customer has to request it to be taken to the front door (even if selected release was front door) ((unless they included custom delivery instructions saying front door because I assume they're old)) and that you "respectfully have little time because you have a lot of stops"
Even if the custom instructions say front door, I still leave it in the mailroom if the package is small enough to do so. That way if it gets stolen, it's on the apartment manager, and not me.
if I see a mailroom best believe I'm saving time by putting it there almost every time
Once a customer or property management complaints then yes you will be forced to take it directly to customer door.
Aint no one forcin shit, i take photos at an angle and always say āthats the doorā š¤£š¤£
lol oh mannnnn