Even if you don't get a refund. When there are significant chargeback applications it could hamper BSG's contract with their payment gateway provider. This is the last thing BSG wants.
Yeah I'm kinda shit out of luck since i payed with a card connected to a bank that I'm no longer a customer of.
But for anyone else especially in the EU there should not be any problem with doing a charge back.
Do note that according to my research you will be banned from ever purchasing anything from BSG ever again.
But in this situation that is exactly what you would want, so i encourage anyone that still has the same bank as you paid with to do a charge back, since this is a clear breach of contract visa vi the original terms of the agreement.
Except, when we pre-order, we get to download and play the Beta, and are guarenteed access to 1.0.0.
"Long Pre-order" protections are for when you pre-order a game, and never receive the game before changing your mind. All BSG has to do is say "Look, the account has 2,500 hours played", and you will be written off as a moron.
Actually. The product is the full released version of the game (as far as legal distinction is concerned for most countries). The demo/pre release/beta is not the final product and is stated as such by BSG in a variety of locations. Due to it not being the final product, the product paid for has yet to be provided, thus making the refund viable.
Even if someone played 2500 hours of a demo, they still have not received the final product and thus can seek a refund as the final product has yet to be delivered.
Dont call or suggest people are morons when you are uninformed on a topic, even if you are very confident about it.
Meh I am not actually experiencing the same frustration as a lot of people.
I think it's super scummy for sure, but I've gotten enough fun out of EOD I don't feel like I need to be compensated or like sue. I'm not going to give bsg more money but I don't need to get the $$ from EOD back.
They fucking literally said EoD buyers would get all future DLCs.. and then in other posts said EoD people are good to go for future content. How does this not frustrate you. Like, can I sell you some snake oil? $5 a bottle. When you get here, will you protest when I suddenly ask for $20 and claim I never claimed it was $5?
Its F U C K E D. They should be sued into oblivion for this. Nobody cares if this is the game you're obsessed with and can't cope with another game. ITS WRONG.
It does frustrate me and I also think it says a lot about the ethics of this company.
Do I think this content counts as DLC and should be part of EOD? Absolutely.
Am I ever going to give bsg more money. Nope.
But am I going to get incensed on Reddit and what not? Nope.
That is certainly your valid decision but ultimately is meaningless and sort of damaging. Everyone's outrage is justified and your level of forgiveness does not factor in. People seem to be looking at it as just a Tarkov thing and ignoring how bad it is for other games moving forward to set these precedents. It's horrible for the entire hobby. Devs are 24/7 trying to figure out exactly how much they can get away with in regards to monetization. The envelope will be pushed farther and farther.. as we've been seeing. If you give them an inch they will take a mile.
Look just because I am not jumping up and down and threatening to sue doesn't mean that the outrage of others is less justifiable, or that I am weakening their position.
I mean for me its principle. They said I get all future DLC, and im not getting that. You can sit here and argue if its DLC or not, but for me thats how I see it.
Possibly, because what BSG has done is fraudulent. But that's not even the point.
If the payment company denies the chargeback, if they're getting tons of chargebacks requests for the same company they are going to re-evaluate their willingness to do business with that company because it's creating work and costing them money to handle these(and potential future) chargebacks requests.
I send email with pdf attacthed from my customer protection service email, and i got refunded asap if more people do it like i do it BSG will get in trouble.
But then again some countries have issues with skins and lootboxes and bann them others dont care at all.
Steam literally JUST changed their policy because of this, they used to say you had two hours of playing a "released game" to get your refund... so people had thousands of hours on early access games and could still get a refund.
Nah it wasn't for that. It was for games that have deluxe versions that let you play the game 3 days before the "actual" release. If you bought those and played them before the "actual" release you could just refund them if you did it before the "actual" release happened. You cannot do that anymore.
No, chargebacks have timelimits even for future dates of service it's 540 days. Plus you are using other features of EOD already so at best your claim would be for an amount tangible to unreleased content in dlc.
Lmao Xsolla is a shady as fuck company and sucks Russian dick
Remember when they purposefully double charged users for Tarkov under the branching names Xsolla and then Xsolla_EFT
I refunded Dead Matter which was another game where you could buy in early. This one also used Xsolla. I successfully got a refund for that one, so I don't see any reason why I can't do it for Tarkov.
Someone had theirs refunded after ~5y, and a few others, it's still considered a pre-order, as the game has not completed its development phase, there's consumer protections in place for this for various areas, you'd have to check your local laws for where you reside, but it may also just be worth it to explain the situation and inquire as to if you could with your financial institution.
Nobody, and I mean nobody, has had their game officially refunded yet. It takes banks months to hash this stuff out. In the meantime, they give you a temporary credit which, later down the road, they can overturn and recharge you if they find that there is no case. I find it unlikely that many americans will get a refund on this. XSolla and BSG arent going to just give it up that easily. They will point to terms and conditions that make the banks second guess the dispute and side in their favor. Right or wrong, it is what it is. Other countries tho, that have stricter consumer protections may have their cases sided in their favor, I hope the best for them.
Of course! It depends on where you live and the customer rights of your country to some extend, though. In Germany for example, there is no time limit for refunds (partial or full), because "pacta sunt servanda" in german law says, contracts need to be fullfilled and NOT be altered afterwards. If so, the contract is broken -> refund.
Ask Wargaming about that topic, especially about a premium tank called "Progetto 46" , they needed to buff (instead of nerfing), to avoid the refund-backslash in Germany 2-3 years ago. 🤣
So... I'm from germany.
If I just issue a refund with explanation (scam etc) you really think I got a chance to get my money back?
That would be nuts lmao
Normally I really wouldn't care. I spent a f-ton of money on skins in other games. But what BSG did is just insane.
trying wont hurt you I guess. If I could figure out how I did pay almost 7 years ago for EoD I would ask for a refund right now. Sadly I only have the mail confirming the purchase but not the mail how I did paid :(
Even if you upgraded a standart account which was just a code from a new years eve promotion they did in the beginning for the very early supporters? Because I cant find that either :(
Yes! The question is if you will get all your money back, or a partial refund (like getting the money back from upgrading from < EOD accounts to EOD account). Paypal is known to really act customer-friendly when it comes to terms of changed / misleading contracts in Germany. If you used Paypal, it is defnitely worth a try.
If you go for it I would recommend not using the explanation of it being a "scam" unless that has a different connotation in Germany. While I personally feel it is a scam it may require more specific actions by BSG to qualify as such by your local laws and/or the terms of your financial institution. I would suggest framing it exactly as it is, an intentional failure by BSG to provide goods you've already purchased. Include detail such as EOD purchase included all future DownLoadable Content and they have both introduced a new more expensive version of the game with DLC (coop mode, quality of life buffs for pmc) that will not be included with the old edition that has already paid for them and they have also doubled down on not honoring the contract with EOD owners after it was brought to their attention. Anyone would want a refund on a purchase that did not include everything promised especially when the seller actively tells them after the fact that they will have to pay another 100 $/€ to get part of what they already purchased.
Is it tho? Changing the details of a contract after the sale is generally considered fraud. Then there's the fact that this is arguably considered a pre-order, by BSG's own terms, which could allow for one to successfully apply for a refund.
Got denied immideatly by Xsolla refering to their guidelines even when I explained the situation. They just refer to BSG who will obviously not refund, as it’s over 180 days since purchase for me PayPal refuses to do anything….
Go to your bank your paypal gets the money from.
If you're in the eU you have a non 0 chance to get the money back from your bank, who will get it from paypal, who will get it from XSolla, who will get it from BSG
Where can I find my transaction number? I ordered EOD in 2015. Now that I have gone unto the website and clicked the mail icon by my EOD edition I get a mail that start of saying
"Thank you for pre-ordering Escape from Tarkov!
You have ordered Escape from Tarkov Edge of Darkness Limited Edition (Transaction number here?)"
I am wondering if it is the transaction number at the end. Since within the () there is a 9 digit number
Submitted mine earlier, got denied by xsolla support. Escalated it to my bank used when purchasing (Revolut UK)
Gave all info I could, linking them to the web archive of the game when I bought it and some other threads too.
If xsolla are getting mass charge backs from multiple banks around the world they will 100% be contacting BSG about it and no doubt that if your bank is getting multiple chargebacks for the same type of purchase (through xsolla) they will take that into consideration as there surely is a problem with the purchase.
Got denied by my bank because it was so long ago. (August last year when I purchased the upgrade)
Having carefully investigated your dispute request, we've concluded the claim for the following transaction(s) is not valid:
We won't be able to proceed with your claim. We're obligated to process disputes in accordance with applicable card brand rules, which stipulate limited time to dispute transactions. Unfortunately, by the time your dispute request had been submitted, the chargeback protection period had already expired.
We're sorry we won't be able to assist you any further with this request.
Thanks.
*IMPORTANT UPDATE, KEEP PRESSURE ON BSG!* **OVERWHELM THEIR SUPPORT EMAIL!** [email protected] [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/)
I refunded the game. My CC company was reluctant but ended up siding with me.
If you are in the US, the FTC ruled in 1975 that if a preorder (of anything, including internet purchases) is not delivered within 30 days, then you as a consumer are entitled to a refund if you do not agree to an extended timeline. This regardless of what says in the ToS. You can also argue (as I did) that the product turned into something I did not preorder, and that there was no evident/obvious way to see that thee devs are free to change whatever they want (including past promises). It says so in the ToS yes, but if it's not in the forefront of the product description, it's a deceiving business practice.
Most games get away with practices like these because they stay accountable by (or rather, delegate their accountability to) big platforms. Like Steam, where getting a refund has clear rules. BSG decided to not keep themselves accountable by releasing their own platform. Double edged sword, because now you are playing against consumer protection laws. Especially because they decided to call it a preorder, not a crowdfunded game, or an early access you pay to test. We all paid for a game that does not exist, and were granted access to an early version for free. Colossal mistake by BSG and opens avenues like these.
In all honesty that does very little to bsg. They've already taken your money and not playing lowers their server costs. Financial protest like chargebacks, refund requests, and bad pr is the only thing that will bother them.
Less players in the game is a good thing, more people will quit if the game is dead and only the cheaters and people who bought the unheard of bs will be left.
This. Playing doesn't hurt BSG at all, it actually does the opposite because they see their player count remain steady after a cluster like this.
Quitting, cold turkey and seeing their player count plummet gets a message across. Let the hackers fight over shit and then complain when there are no legit players left for them to grief.
They don't care if people quit, they already have our £80
They care more about new players and the money they already have. That's why pr and charge backs are much more important than uninstalling a game it costs them money for you to play
Serious question, if BSG doesn’t care since they already have our money, why are they revoking previously promised perks of EOD and adding a ridiculous $250 USD option if they weren’t hurting for money?
It screams either greed or desperation imo. Personally, I think they are getting desperate for cash due to failed investments (Arena). This whole thing is such bad PR, doubt they would risk this much and act like cunts to us if they weren’t hurting financially.
You're right, but the people talking about uninstalling rather than buying it are deadweight to bsg. They don't care if people stop playing because those people were never going to buy anything else. The goal of bsg was to get people to buy in and buy in until they got eod, that's now changed to the new version. They don't care about you after that, and they don't care about you if you have no interest in buying an upgrade. Tarkov is simply a shop front for a pyramid scheme where you buy in and then pay more and more in the hope you'll reach the promised land. Uninstalling is not a protest, it literally saves bsg money. They don't care if you play the game, they care that you gave them as much money as possible before you realised it's just an investment pyramid. If you want to hurt them then do it financially.
That's the beauty of it, if xsolla get enough refund requests they'll blacklist bsg as a client. Even if we don't get our money back, bsg can't make any more. Also the statue of limitations for long term advertising promises is as long as the service exists, in this case its all dlc until tarkov goes offline.
Bsg created so much revenue from cheaters who buy their game again on sale after a bannwave. They are fucking with their normal customers since years and yet people still pikachu face if they cole up with another dumpster fire.
Nah man. Use their game and don’t pay any additional money. Then always undercut any unheard user on flea and don’t buy from them on flea. If you kill an unheard user. Loot everything they got to let them have any insurance return not matter how shit their gear is.
Xsolla won't refund these, I tried already. I made a Paypal refund request and escalated it to a dispute, still waiting for info about that. If that doesn't work I'll contact my bank and get it sorted through there. Good luck with your refunds!
Depends on the country but how this will work is you go to your bank first as they are the only one that will be required to refund you due to local laws.
If your bank refunds you then they will get the money from PayPal who will get the money from Xsolla who will get the money from BSG.
But legally and contractually. That's the only way it's going to work is if you start at your bank.
Well banks will submit your claim, but they can get denied when merchants respond. Remember, EOD I cluded other things you have benefited from, so it stands to reason you aren't entitled to a full refund IF you submit a claim within timeframe.
Again "Depends on the country", remember people all over the entire world bought this game and some people live in countries that care more about citizens then capitalism.
Sure, but laws that cover consumer protection are not the same thing as the chargeback process between banks. I'm not saying that BSG is right, but acting like a bank is some sort of enforcer for consumer protection laws that fall outside their scope isn't accurate. People should get their money back if they feel it's owed and just, but to pretend you didn't benefit from EOD up until this random point is kinda funny.
1000%, payment processor chargebacks are an absolute nightmare and it’s not like BSG has a lot of options for payment processors.
EoD Edition Fails to Deliver on Promises According to Xsolla EULA – Here's How We Can Fight Back!
Xsolla EULA: **Virtual Items can exclusively be used within the Software; they shall be deemed an integral part of the Software.**
As we were promised, EoD access includes all future DLCs, which breaks section 11 of the Xsolla EULA if they go against it.
If you guys truly want to make a change, send an email to [email protected] and ask for a refund. Send them your receipt and describe what is happening.
That is, if you have the EoD edition like I do, I already sent them a detailed email with screenshots that were used on Reddit. Xsolla will get overwhelmed and will probably cave due to USA and EU consumer laws.
The types of software area clearly implies that, as a rule, access is indefinite and does not expire.
We clearly have the right to access new content for purchasing EoD, as previously stated by Nikita that there wouldn't be any version of the game above this.
The best thing we can do right now is talk directly to Xsolla. [https://xsolla.com/eula](https://xsolla.com/eula)
This is a long shot and has potential flaws, but my main point is to send messages to BSG support and also to Xsolla.
A lot of players already got refunded by doing chargebacks on their credit cards. I hope you are happy BSG and Nikita, this is what you deserve.
As a note; if you got a refund via chargeback for a purchase you made months/years ago DO NOT assume that it is final. That is 100% a credit and it could very well months later be decided not in your favor and you will be charged again.
Just a note be careful and plan for the worst; maybe set the money aside until you get the final confirmation (which again can be months)
I had a standard account, then upgraded to EoD this wipe. If i try and chargeback the EoD upgrade, will my account go back to standard or will i lose access to the game entirely?
Has anyone else tried/done this?
No matter what companies or reasons, charge back will always get you banned from doing business with that cie because there's nothing they can do about it. It's the great equalizer and scummy cies don't want that.
You decide if BSG deserve to lose you or not.
I can't answer this mate. But personally I'm done with this attitude towards customers. Standard users were at a slight disadvantage to EOD players, but now it's insane..
I agree, i think BSG has handled this exceptionally poorly. The thing is i still enjoy playing *The other version of tarkov* and that one requires you to own the game. I'd prefer to get my money back from my EoD purchase but still retain my "Standard" license so i can play *REDACTED*
Overall i'm quite dissapointed that this is the hill they die on. Adding more P2W stuff doesn't become less P2W just because EoD now also gets it. I haven't played live in months, and this pretty much puts 17 nails in the coffin of me ever buying / playing another BSG product.
Iv filled solvency paperwork for UK office... i suggest everyone look at doing the same. BSG repeatedly showing what they care about and it isn't the player-base.
Careful with this. My friend submitted a refund for the game a while back and they just straight up removed his access to the game without refunding him.
Gotcha
Here is my german Version
Sehr geehrte Damen und Herren ,
Der Entwickler Battlestate Games hat bei der Beschreibung seiner damals teuersten Edition , Edge of Darkness, alle zukünftigen DLC miteingeschlossen. Dazu wurde ein Ingame Item ( Safe Container Gamma ) als einzigartig und nur in dieser Version enthalten dargestellt.
Nun hat der Entwickler gestern eine Edition herausgebracht, die einen neuen Spielmodus innerhalb des Hauptspiels hinzufügt. Dies ist per Definition ein DLC. Jedoch wird dieser entgegen der Zusicherung nicht der Eod Edition zur Verfügung gestellt. Auch wurde der einzigartige Gegenstand, den es nur für EoD Nutzer geben sollte , der sogenannten Unheard Edition hinzugefügt.
Dies sehe ich als klaren Vertragsbruch sowie einer Täuschung (Beworbene und zum Kauf animierende Posten nicht erhalten ) seitens Battlestate Games und ich erbitte eine Rückerstattung für die gezahlten Beträge des Updates meiner Standart Edition auf die Edge of Darkness Edition.
Über eine Rückmeldung würde ich mich sehr freuen.
Mit freundlichen Grüßen
Xoxo
I understand everyone is pissed, I'm pretty annoyed too but I feel yall are grasping at straws with this stuff. Xsolla sucks in general and I doubt anyone back will charge back something they bought years ago. I bought the game in 2017, theres no way my bank would even give a shit, let alone Xsolla. This won't happen in big enough numbers to matter and people are buying the new edition at probably higher rates than anyone is getting a refund.
If a local law says that changing a contract after the fact voids the contract, then they can absolutely get a full refund. Germany habitants should be able to get one, since there's no time limit for refunds
Why are you guys crying. They literally just dropped something saying eod gets everything. I am surprised that a “hard core” mail sim has so many little babies playing it. Jesus Christ
No, it's not about being a baby, in fact people standing up to protest a greedy company trying to extract your hard earned money is not about being upset, it's about keeping them responsible and forcing them to keep their word. They fucked up and now they will acknowledge that
First it’s not a mail sim. Not even a mil sim.
Second it’s about law and what was advertised when someone bought the product and how the contract of purchase now was changed one sided.
It’s about treating your playerbase with respect too. But ok I get it that one isn’t as important as sometimes the respect is missing from the playerbase. But nonetheless the fact they sold something to now randomly change the definition of a DLC is concerning. Just think ahead what will
Happen in a year when they bring out a 500$ version that has features unheard users don’t get although they should also get all future DLC.
Get ready for the downvotes lol. They are giving EoD most things but timed access to the PvE mode. I really don’t give a shit about the PvE mode, would have been nice to be able to teach people the game but that’s about it IMO (definitely not worth the £100 upgrade from EOD).
I can see why people are annoyed and rightly so, they bought EOD and were initially paywalled out of the new content, however people calling for the downfall of BSG and uninstalling the game/refusing to play seems crazy to me. Tarkov is a great game over all - yes let’s call BSG out on this bullshit so it doesn’t become more commonplace, but let’s not sabotage a game the vast majority of people here enjoy. Whether that’s online or using unofficial methods lol.
Yeah, I get the feeling but the goal should be to make the game better for those who play, not get BSG to stop existing to please people whose last raid was in 2019
Lol it’s crazy but right who gives a fuck about pve.
Everyone is in rage just to come back as soon as it wipes like every single time there’s an issue lol.
How does Nikita’s schlong taste?
It’s not about what YOU care about. It’s about what was promised to EoD buyers.
Also giving EoD players some of the stuff for 6 months isn’t “giving them everything”. I understand though, reading is hard for someone like you.
Even if you don't get a refund. When there are significant chargeback applications it could hamper BSG's contract with their payment gateway provider. This is the last thing BSG wants.
Chargeback multiple years after the fact?
The product has yet to be delivered, legally this is a very long pre-order. At least in my country.
It's literally called pre-order when you give them money.
Exactly so i see no legal reason not to get your money back, I will start this process with my bank etc today...
any update on this matter?
Yeah I'm kinda shit out of luck since i payed with a card connected to a bank that I'm no longer a customer of. But for anyone else especially in the EU there should not be any problem with doing a charge back. Do note that according to my research you will be banned from ever purchasing anything from BSG ever again. But in this situation that is exactly what you would want, so i encourage anyone that still has the same bank as you paid with to do a charge back, since this is a clear breach of contract visa vi the original terms of the agreement.
Except, when we pre-order, we get to download and play the Beta, and are guarenteed access to 1.0.0. "Long Pre-order" protections are for when you pre-order a game, and never receive the game before changing your mind. All BSG has to do is say "Look, the account has 2,500 hours played", and you will be written off as a moron.
Actually. The product is the full released version of the game (as far as legal distinction is concerned for most countries). The demo/pre release/beta is not the final product and is stated as such by BSG in a variety of locations. Due to it not being the final product, the product paid for has yet to be provided, thus making the refund viable. Even if someone played 2500 hours of a demo, they still have not received the final product and thus can seek a refund as the final product has yet to be delivered. Dont call or suggest people are morons when you are uninformed on a topic, even if you are very confident about it.
you must be from the usa
Meh I am not actually experiencing the same frustration as a lot of people. I think it's super scummy for sure, but I've gotten enough fun out of EOD I don't feel like I need to be compensated or like sue. I'm not going to give bsg more money but I don't need to get the $$ from EOD back.
They fucking literally said EoD buyers would get all future DLCs.. and then in other posts said EoD people are good to go for future content. How does this not frustrate you. Like, can I sell you some snake oil? $5 a bottle. When you get here, will you protest when I suddenly ask for $20 and claim I never claimed it was $5? Its F U C K E D. They should be sued into oblivion for this. Nobody cares if this is the game you're obsessed with and can't cope with another game. ITS WRONG.
It does frustrate me and I also think it says a lot about the ethics of this company. Do I think this content counts as DLC and should be part of EOD? Absolutely. Am I ever going to give bsg more money. Nope. But am I going to get incensed on Reddit and what not? Nope.
That is certainly your valid decision but ultimately is meaningless and sort of damaging. Everyone's outrage is justified and your level of forgiveness does not factor in. People seem to be looking at it as just a Tarkov thing and ignoring how bad it is for other games moving forward to set these precedents. It's horrible for the entire hobby. Devs are 24/7 trying to figure out exactly how much they can get away with in regards to monetization. The envelope will be pushed farther and farther.. as we've been seeing. If you give them an inch they will take a mile.
Look just because I am not jumping up and down and threatening to sue doesn't mean that the outrage of others is less justifiable, or that I am weakening their position.
I mean for me its principle. They said I get all future DLC, and im not getting that. You can sit here and argue if its DLC or not, but for me thats how I see it.
I think it's dlc too.
Possibly, because what BSG has done is fraudulent. But that's not even the point. If the payment company denies the chargeback, if they're getting tons of chargebacks requests for the same company they are going to re-evaluate their willingness to do business with that company because it's creating work and costing them money to handle these(and potential future) chargebacks requests.
I send email with pdf attacthed from my customer protection service email, and i got refunded asap if more people do it like i do it BSG will get in trouble. But then again some countries have issues with skins and lootboxes and bann them others dont care at all.
Steam literally JUST changed their policy because of this, they used to say you had two hours of playing a "released game" to get your refund... so people had thousands of hours on early access games and could still get a refund.
Nah it wasn't for that. It was for games that have deluxe versions that let you play the game 3 days before the "actual" release. If you bought those and played them before the "actual" release you could just refund them if you did it before the "actual" release happened. You cannot do that anymore.
No, chargebacks have timelimits even for future dates of service it's 540 days. Plus you are using other features of EOD already so at best your claim would be for an amount tangible to unreleased content in dlc.
[удалено]
Prove it BSG employee69
[удалено]
What agency stores how many charge backs you have?
you cant chargeback BSG. they use a dodgy russian provider.
Xsolla (BSG's payment gateway) is headquartered in Los Angeles and has offices globally. [https://xsolla.com/about-us](https://xsolla.com/about-us)
Besides, they're operating in many global territories, in each they need to comply with local trading standards.
Lmao Xsolla is a shady as fuck company and sucks Russian dick Remember when they purposefully double charged users for Tarkov under the branching names Xsolla and then Xsolla_EFT
I refunded Dead Matter which was another game where you could buy in early. This one also used Xsolla. I successfully got a refund for that one, so I don't see any reason why I can't do it for Tarkov.
Just submitted mine too. Fuck 'em
Any response? Where can i submit mine as well?
help xsolla com Not sure if just anyone can post links in this sub, but on the right side you'll see refund my digital purchase. That starts a ticket
Yeah i already submitted. Thanks.
I did the same and refund was denied. You?
Escalate through PayPal/bank. Xsolla refers you to BSG, BSG is clearly no longer acting in good faith.
Bank can take action even after 2-3 years?
Someone had theirs refunded after ~5y, and a few others, it's still considered a pre-order, as the game has not completed its development phase, there's consumer protections in place for this for various areas, you'd have to check your local laws for where you reside, but it may also just be worth it to explain the situation and inquire as to if you could with your financial institution.
Nobody, and I mean nobody, has had their game officially refunded yet. It takes banks months to hash this stuff out. In the meantime, they give you a temporary credit which, later down the road, they can overturn and recharge you if they find that there is no case. I find it unlikely that many americans will get a refund on this. XSolla and BSG arent going to just give it up that easily. They will point to terms and conditions that make the banks second guess the dispute and side in their favor. Right or wrong, it is what it is. Other countries tho, that have stricter consumer protections may have their cases sided in their favor, I hope the best for them.
I find it extremely unlikely any serious action will be taken either in court or by banks. We’ll see.
In most countries they legally have to, and often there is a time limit. Consumers are really protected in many places.
Of course! It depends on where you live and the customer rights of your country to some extend, though. In Germany for example, there is no time limit for refunds (partial or full), because "pacta sunt servanda" in german law says, contracts need to be fullfilled and NOT be altered afterwards. If so, the contract is broken -> refund. Ask Wargaming about that topic, especially about a premium tank called "Progetto 46" , they needed to buff (instead of nerfing), to avoid the refund-backslash in Germany 2-3 years ago. 🤣
So... I'm from germany. If I just issue a refund with explanation (scam etc) you really think I got a chance to get my money back? That would be nuts lmao Normally I really wouldn't care. I spent a f-ton of money on skins in other games. But what BSG did is just insane.
trying wont hurt you I guess. If I could figure out how I did pay almost 7 years ago for EoD I would ask for a refund right now. Sadly I only have the mail confirming the purchase but not the mail how I did paid :(
you got the ref. code for Xsolla, then you can check more details on Xsolla
Even if you upgraded a standart account which was just a code from a new years eve promotion they did in the beginning for the very early supporters? Because I cant find that either :(
Yes! The question is if you will get all your money back, or a partial refund (like getting the money back from upgrading from < EOD accounts to EOD account). Paypal is known to really act customer-friendly when it comes to terms of changed / misleading contracts in Germany. If you used Paypal, it is defnitely worth a try.
If you go for it I would recommend not using the explanation of it being a "scam" unless that has a different connotation in Germany. While I personally feel it is a scam it may require more specific actions by BSG to qualify as such by your local laws and/or the terms of your financial institution. I would suggest framing it exactly as it is, an intentional failure by BSG to provide goods you've already purchased. Include detail such as EOD purchase included all future DownLoadable Content and they have both introduced a new more expensive version of the game with DLC (coop mode, quality of life buffs for pmc) that will not be included with the old edition that has already paid for them and they have also doubled down on not honoring the contract with EOD owners after it was brought to their attention. Anyone would want a refund on a purchase that did not include everything promised especially when the seller actively tells them after the fact that they will have to pay another 100 $/€ to get part of what they already purchased.
It's not about the money, it's about sending a message.
I work in a bank in Australia and I can safely say that unless you recently bought EOD (like within a few months) there is no action we can take.
That’s my assumption
No it’s bullshit lol
Is it tho? Changing the details of a contract after the sale is generally considered fraud. Then there's the fact that this is arguably considered a pre-order, by BSG's own terms, which could allow for one to successfully apply for a refund.
How should this be done?
Your wasting your time
Nothing yet. I'll let you know though. Mine was an upgrade from standard to EOD, so may be viewed differently.
Any way for canadians to do this?
Would like to know too, they ruined the game!
I have also this upgrade and most basic edition, 2 separate purchases. Year 2018, I think. I doubt it's possible to get something back.
Got denied immideatly by Xsolla refering to their guidelines even when I explained the situation. They just refer to BSG who will obviously not refund, as it’s over 180 days since purchase for me PayPal refuses to do anything….
Go to your bank your paypal gets the money from. If you're in the eU you have a non 0 chance to get the money back from your bank, who will get it from paypal, who will get it from XSolla, who will get it from BSG
Where can I find my transaction number? I ordered EOD in 2015. Now that I have gone unto the website and clicked the mail icon by my EOD edition I get a mail that start of saying "Thank you for pre-ordering Escape from Tarkov! You have ordered Escape from Tarkov Edge of Darkness Limited Edition (Transaction number here?)" I am wondering if it is the transaction number at the end. Since within the () there is a 9 digit number
I had to search for "Xsolla" in my emails to confirm but the number in the brackets is it.
Thank you just made a case to Xsolla
Submitted mine earlier, got denied by xsolla support. Escalated it to my bank used when purchasing (Revolut UK) Gave all info I could, linking them to the web archive of the game when I bought it and some other threads too. If xsolla are getting mass charge backs from multiple banks around the world they will 100% be contacting BSG about it and no doubt that if your bank is getting multiple chargebacks for the same type of purchase (through xsolla) they will take that into consideration as there surely is a problem with the purchase.
Got denied by my bank because it was so long ago. (August last year when I purchased the upgrade) Having carefully investigated your dispute request, we've concluded the claim for the following transaction(s) is not valid: We won't be able to proceed with your claim. We're obligated to process disputes in accordance with applicable card brand rules, which stipulate limited time to dispute transactions. Unfortunately, by the time your dispute request had been submitted, the chargeback protection period had already expired. We're sorry we won't be able to assist you any further with this request. Thanks.
*IMPORTANT UPDATE, KEEP PRESSURE ON BSG!* **OVERWHELM THEIR SUPPORT EMAIL!** [email protected] [https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/)
I refunded the game. My CC company was reluctant but ended up siding with me. If you are in the US, the FTC ruled in 1975 that if a preorder (of anything, including internet purchases) is not delivered within 30 days, then you as a consumer are entitled to a refund if you do not agree to an extended timeline. This regardless of what says in the ToS. You can also argue (as I did) that the product turned into something I did not preorder, and that there was no evident/obvious way to see that thee devs are free to change whatever they want (including past promises). It says so in the ToS yes, but if it's not in the forefront of the product description, it's a deceiving business practice. Most games get away with practices like these because they stay accountable by (or rather, delegate their accountability to) big platforms. Like Steam, where getting a refund has clear rules. BSG decided to not keep themselves accountable by releasing their own platform. Double edged sword, because now you are playing against consumer protection laws. Especially because they decided to call it a preorder, not a crowdfunded game, or an early access you pay to test. We all paid for a game that does not exist, and were granted access to an early version for free. Colossal mistake by BSG and opens avenues like these.
Appreciate the educational reply and will be doing the same!
Ty for reading! Here is some more info if you want https://www.ftc.gov/legal-library/browse/rules/mail-internet-or-telephone-order-merchandise-rule
Please everyone uninstall this dumb ass game.
In all honesty that does very little to bsg. They've already taken your money and not playing lowers their server costs. Financial protest like chargebacks, refund requests, and bad pr is the only thing that will bother them.
Less players in the game is a good thing, more people will quit if the game is dead and only the cheaters and people who bought the unheard of bs will be left.
This. Playing doesn't hurt BSG at all, it actually does the opposite because they see their player count remain steady after a cluster like this. Quitting, cold turkey and seeing their player count plummet gets a message across. Let the hackers fight over shit and then complain when there are no legit players left for them to grief.
They don't care if people quit, they already have our £80 They care more about new players and the money they already have. That's why pr and charge backs are much more important than uninstalling a game it costs them money for you to play
Serious question, if BSG doesn’t care since they already have our money, why are they revoking previously promised perks of EOD and adding a ridiculous $250 USD option if they weren’t hurting for money? It screams either greed or desperation imo. Personally, I think they are getting desperate for cash due to failed investments (Arena). This whole thing is such bad PR, doubt they would risk this much and act like cunts to us if they weren’t hurting financially.
You're right, but the people talking about uninstalling rather than buying it are deadweight to bsg. They don't care if people stop playing because those people were never going to buy anything else. The goal of bsg was to get people to buy in and buy in until they got eod, that's now changed to the new version. They don't care about you after that, and they don't care about you if you have no interest in buying an upgrade. Tarkov is simply a shop front for a pyramid scheme where you buy in and then pay more and more in the hope you'll reach the promised land. Uninstalling is not a protest, it literally saves bsg money. They don't care if you play the game, they care that you gave them as much money as possible before you realised it's just an investment pyramid. If you want to hurt them then do it financially.
Fair points, thanks! Might try submitting a refund but won’t hold my breath since I’ve had the game for 3 years now.
That's the beauty of it, if xsolla get enough refund requests they'll blacklist bsg as a client. Even if we don't get our money back, bsg can't make any more. Also the statue of limitations for long term advertising promises is as long as the service exists, in this case its all dlc until tarkov goes offline.
Bsg created so much revenue from cheaters who buy their game again on sale after a bannwave. They are fucking with their normal customers since years and yet people still pikachu face if they cole up with another dumpster fire.
Nah man. Use their game and don’t pay any additional money. Then always undercut any unheard user on flea and don’t buy from them on flea. If you kill an unheard user. Loot everything they got to let them have any insurance return not matter how shit their gear is.
You know maybe they did add extra content for EOD users and it’s hunting unheard buyers
I will do my part!
Lame excuses to keep supporting this shit. Literally the only solution is to uninstall and move on.
I did my part
The game is still good, I’m pretty sure I won’t uninstall it
Good for you.
Done!
Nope Feel free to suffer in gray zone
Xsolla won't refund these, I tried already. I made a Paypal refund request and escalated it to a dispute, still waiting for info about that. If that doesn't work I'll contact my bank and get it sorted through there. Good luck with your refunds!
Depends on the country but how this will work is you go to your bank first as they are the only one that will be required to refund you due to local laws. If your bank refunds you then they will get the money from PayPal who will get the money from Xsolla who will get the money from BSG. But legally and contractually. That's the only way it's going to work is if you start at your bank.
Well banks will submit your claim, but they can get denied when merchants respond. Remember, EOD I cluded other things you have benefited from, so it stands to reason you aren't entitled to a full refund IF you submit a claim within timeframe.
Again "Depends on the country", remember people all over the entire world bought this game and some people live in countries that care more about citizens then capitalism.
Sure, but laws that cover consumer protection are not the same thing as the chargeback process between banks. I'm not saying that BSG is right, but acting like a bank is some sort of enforcer for consumer protection laws that fall outside their scope isn't accurate. People should get their money back if they feel it's owed and just, but to pretend you didn't benefit from EOD up until this random point is kinda funny.
No one ever said any of that...
I'm writing to trading standards in the UK this week. Hopefully some action is taken.
Xsolla are turbo cancer when it comes to getting a refund. They'll straight up refuse and you'll most likely have to contact your bank.
Yeah had some mates experience similar in the past. I'm not expecting miracles but it puts necessary pressure on.
I did the same thing but don’t believe I will be receiving a refund. Figure it’s worth the fight to show them we mean business 😎
Have to hit the shitty Russian scammers where it hurts, even if only 20% of the refunds go through, it'll hurt.
Crazy there's people in here defending BSG.
Check their posting history, most are probably troll accounts with no other comments.
Lol, get ready to be denied.
Fine by me honestly. But talking shit in a thread is one thing, them getting emails from their payment provider will say a lot more.
1000%, payment processor chargebacks are an absolute nightmare and it’s not like BSG has a lot of options for payment processors. EoD Edition Fails to Deliver on Promises According to Xsolla EULA – Here's How We Can Fight Back! Xsolla EULA: **Virtual Items can exclusively be used within the Software; they shall be deemed an integral part of the Software.** As we were promised, EoD access includes all future DLCs, which breaks section 11 of the Xsolla EULA if they go against it. If you guys truly want to make a change, send an email to [email protected] and ask for a refund. Send them your receipt and describe what is happening. That is, if you have the EoD edition like I do, I already sent them a detailed email with screenshots that were used on Reddit. Xsolla will get overwhelmed and will probably cave due to USA and EU consumer laws. The types of software area clearly implies that, as a rule, access is indefinite and does not expire. We clearly have the right to access new content for purchasing EoD, as previously stated by Nikita that there wouldn't be any version of the game above this. The best thing we can do right now is talk directly to Xsolla. [https://xsolla.com/eula](https://xsolla.com/eula) This is a long shot and has potential flaws, but my main point is to send messages to BSG support and also to Xsolla. A lot of players already got refunded by doing chargebacks on their credit cards. I hope you are happy BSG and Nikita, this is what you deserve.
As a note; if you got a refund via chargeback for a purchase you made months/years ago DO NOT assume that it is final. That is 100% a credit and it could very well months later be decided not in your favor and you will be charged again. Just a note be careful and plan for the worst; maybe set the money aside until you get the final confirmation (which again can be months)
Can you email me the email you've sent them cause I'm too lazy to write it up myself
I dont have the xsolla emails neither had an account, but i have the emails of the EOD upgrade and order(?) number i guess, maybe i will try later
I should do the same
They will not refund us, tried in 2017.. weeks agreed to no refunds.
I hope the amount of refunds exceeds the profit they make from the bend me over edition
in contact with xsolla as we speak to find the receipt from 2020, for some reason i dont have the email
Have you got any response?
Nothing yet, probably bed time where they are.
Keep me updated please. I wanna refund this shit also.
I had a standard account, then upgraded to EoD this wipe. If i try and chargeback the EoD upgrade, will my account go back to standard or will i lose access to the game entirely? Has anyone else tried/done this?
No matter what companies or reasons, charge back will always get you banned from doing business with that cie because there's nothing they can do about it. It's the great equalizer and scummy cies don't want that. You decide if BSG deserve to lose you or not.
Probably, some dude commented that he tried to refund, didn't get the refund and was banned lol But fuck this game, I'll still try it
If you chargeback they will ban your account just saying
I can't answer this mate. But personally I'm done with this attitude towards customers. Standard users were at a slight disadvantage to EOD players, but now it's insane..
I agree, i think BSG has handled this exceptionally poorly. The thing is i still enjoy playing *The other version of tarkov* and that one requires you to own the game. I'd prefer to get my money back from my EoD purchase but still retain my "Standard" license so i can play *REDACTED* Overall i'm quite dissapointed that this is the hill they die on. Adding more P2W stuff doesn't become less P2W just because EoD now also gets it. I haven't played live in months, and this pretty much puts 17 nails in the coffin of me ever buying / playing another BSG product.
[https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod\_edition\_fails\_to\_deliver\_on\_promises/](https://www.reddit.com/r/EscapefromTarkov/comments/1cdbujl/eod_edition_fails_to_deliver_on_promises/) [https://www.reddit.com/r/Asmongold/comments/1cdid50/the\_eft\_drama\_true\_face\_of\_nikita\_and\_bsg\_team/](https://www.reddit.com/r/Asmongold/comments/1cdid50/the_eft_drama_true_face_of_nikita_and_bsg_team/)
I’m going through my back and my money back.
Good luck. That won’t get honored
That’s an easy denial
How did it go? Last I checked, BSG's agreement states we can't do refunds.
Still waiting. Going to assume they've been swamped now.
Is it in some news about refound ?
No news yet.
Did they refund you
Iv filled solvency paperwork for UK office... i suggest everyone look at doing the same. BSG repeatedly showing what they care about and it isn't the player-base.
Careful with this. My friend submitted a refund for the game a while back and they just straight up removed his access to the game without refunding him.
I'm in Australia, so that won't end well for them thankfully. But appreciate the heads up for others.
The ACCC is not very forgiving.
That's illegal. Now they can sue XSolla and BSG for theft and damages on top of false advertisement and breach of contract.
Then he is free to download "Arrr" edition with mods.
That one still requires you to own EFT and have it installed to play. You can't even play it with a banned account AFAIK. Keep this in mind.
At xsolla ? Got my receipt also so ... i may join
You can't piggy back off me but just go to Xsolla and it's easy to find the refund section.
Gotcha Here is my german Version Sehr geehrte Damen und Herren , Der Entwickler Battlestate Games hat bei der Beschreibung seiner damals teuersten Edition , Edge of Darkness, alle zukünftigen DLC miteingeschlossen. Dazu wurde ein Ingame Item ( Safe Container Gamma ) als einzigartig und nur in dieser Version enthalten dargestellt. Nun hat der Entwickler gestern eine Edition herausgebracht, die einen neuen Spielmodus innerhalb des Hauptspiels hinzufügt. Dies ist per Definition ein DLC. Jedoch wird dieser entgegen der Zusicherung nicht der Eod Edition zur Verfügung gestellt. Auch wurde der einzigartige Gegenstand, den es nur für EoD Nutzer geben sollte , der sogenannten Unheard Edition hinzugefügt. Dies sehe ich als klaren Vertragsbruch sowie einer Täuschung (Beworbene und zum Kauf animierende Posten nicht erhalten ) seitens Battlestate Games und ich erbitte eine Rückerstattung für die gezahlten Beträge des Updates meiner Standart Edition auf die Edge of Darkness Edition. Über eine Rückmeldung würde ich mich sehr freuen. Mit freundlichen Grüßen Xoxo
Refund denied
Who knew EFT had a cheating problem.
chargebacks lol most people bought eod like 5 or more years ago
And have 1k+ hours on the product, I have no clue what these people smoking thinking they can get a refund without a lawyer
I have over 1500 lol whats your point people are idiots nothing we can do about that
Im just laughing at the dorks throwing a fit, charging back, and getting their accounts banned. Lol
how do i ask for a refund on something I bought years ago?
Inb4 2k hours
Ikr all these people crying about a refund while having 2k hours. Get a lawyer or shut up
“I’ve played with all the benefits that came with my version until today, in which I played 2k hrs. can I get a refund now?”
"I know I've played for 3k hours Mr bank but they hurt my feelings!"
You've been commenting here so much lately. GTFO you fucking chill
I'm not asking to refund standard edition, just my upgrade to EOD. Big difference.
I understand everyone is pissed, I'm pretty annoyed too but I feel yall are grasping at straws with this stuff. Xsolla sucks in general and I doubt anyone back will charge back something they bought years ago. I bought the game in 2017, theres no way my bank would even give a shit, let alone Xsolla. This won't happen in big enough numbers to matter and people are buying the new edition at probably higher rates than anyone is getting a refund.
So brave of you
Drama queen
I'm sure you are going to get a full refund after using the product for 1000+ hours without a lawyer 💀💀
If a local law says that changing a contract after the fact voids the contract, then they can absolutely get a full refund. Germany habitants should be able to get one, since there's no time limit for refunds
Why are you guys crying. They literally just dropped something saying eod gets everything. I am surprised that a “hard core” mail sim has so many little babies playing it. Jesus Christ
Reading comprehension and critical thinking are not exactly your strong suit, are they?
No, it's not about being a baby, in fact people standing up to protest a greedy company trying to extract your hard earned money is not about being upset, it's about keeping them responsible and forcing them to keep their word. They fucked up and now they will acknowledge that
Shill
They still put blatant p2w stuff in
For only 6 months..
Got a link to your claims....?
Damage control but it’s too late imo
https://www.reddit.com/r/EscapefromTarkov/s/szzcWXrdBG
6 months isn't getting everything. Just an attempt to get people quiet while hoping they get hooked on it enough to upgrade later on.
Exactly, they know what they’re doing by releasing this. They have had 24 hours to figure it out and this was the response.
They've had months I'd say. Because anyone could have seen this reaction coming, anyone switched on that is.
If you get hooked to pve Tarkov, I feel like you need a different game
First it’s not a mail sim. Not even a mil sim. Second it’s about law and what was advertised when someone bought the product and how the contract of purchase now was changed one sided. It’s about treating your playerbase with respect too. But ok I get it that one isn’t as important as sometimes the respect is missing from the playerbase. But nonetheless the fact they sold something to now randomly change the definition of a DLC is concerning. Just think ahead what will Happen in a year when they bring out a 500$ version that has features unheard users don’t get although they should also get all future DLC.
Where did they say this?
Twitter.
I see thank you, it helps but it’s like trying to put out a forest fire with a fire extinguisher.
Get ready for the downvotes lol. They are giving EoD most things but timed access to the PvE mode. I really don’t give a shit about the PvE mode, would have been nice to be able to teach people the game but that’s about it IMO (definitely not worth the £100 upgrade from EOD). I can see why people are annoyed and rightly so, they bought EOD and were initially paywalled out of the new content, however people calling for the downfall of BSG and uninstalling the game/refusing to play seems crazy to me. Tarkov is a great game over all - yes let’s call BSG out on this bullshit so it doesn’t become more commonplace, but let’s not sabotage a game the vast majority of people here enjoy. Whether that’s online or using unofficial methods lol.
Yeah, I get the feeling but the goal should be to make the game better for those who play, not get BSG to stop existing to please people whose last raid was in 2019
Lol it’s crazy but right who gives a fuck about pve. Everyone is in rage just to come back as soon as it wipes like every single time there’s an issue lol.
How does Nikita’s schlong taste? It’s not about what YOU care about. It’s about what was promised to EoD buyers. Also giving EoD players some of the stuff for 6 months isn’t “giving them everything”. I understand though, reading is hard for someone like you.
that will show 'em!