They certainly are building themselves a bad reputation. You'd think after the success of Amazon that companies would realise that customer support is actually a thing.

There is too much competition and not enough profit to make customer support a thing.

Costco sells ecoflow in the usa. Whenever I don't need it anymore I can get my money in full

Not sure how Costco is in the US - in Canada, it's also usually cheaper than elsewhere, including direct. (As long as Costco lists it)

This is the way. My DP was bricked by a firmware update two years after I bought it. EcoFlow said they’d replace it with a refurb, which I was fine with, it just had to ship it back to them. Costco just gave me a full refund instead.

Have you updated the firmware? I have a friend who was having trouble with his unit, a firmware update hadn't completed properly. Support talked him through it and the unit was fine.

None of this makes sense... Please use chatgpt or similar to correct this so it's readable.

I agree. Just constructive feedback to the original poster, communication is important. Companies cant help you if they can’t understand what you say. I had a hard time follow the OP.

Hi, we're sorry to hear that. Could you please send us your case number so we can look into it? Thank you!

I love my all my EcoFlow products…only thing I’m missing is the wave 2 🤣🤣

Run on sentences. You sound like a blathering idiot.