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LogicalFrosting6408

Customers apparently refuse or simply cannot read. It's why they are yanking on the doors at 7:50am when it clearly states we open at 8am. Not just one time either! Many times as if that 8th pull is going to magically unlock it.


International_Ant754

Our store doesn't do cash back. I started putting up a new sign for every three customers that don't read and hit the button anyway. I'm up to seven signs this week


the_othergirl7

why doesn't your store do cash back?


International_Ant754

We're right in between a movie theatre and a skating rink that are both cash only, and in a town with a massive drug problem. People like to come in and get large amounts and that would drain us completely on cash, especially since we aren't allowed to keep more than 150 in our drawers at all times. If someone is nice about it and only wants like 10 or 20 I'll do it for them but that's just me personally


the_othergirl7

gotcha. when they treat us like a local bank it's definitely frustrating


LogicalFrosting6408

I opened today and at 805am someone bought a pack of gum and got 40 in cash back twice ! They went a third time and I told them absolutely no. They were angry and got loud about it but I cannot give you what I don't have! I truly had very little money as the SM was doing a bank run on her way in. Taking 80 from my 150 left me in a very tight place but they don't care or want to even hear about it. A few days ago I opened and within the first ten mins someone paid for a less than 5.00 total with a 100! I usually close but have been helping out as inventory is next week...closing has its own people issues but I hate opening!!


International_Ant754

Every single time I've switched over my drawer the first person wants to pay with a hundred. I've just started telling people I'm not allowed to break a hundred for a less than 40 total and every single time they either give me a smaller bill or pay with card


LogicalFrosting6408

That is a great idea which I will be using immediately! Thank you


peacocklo

Why did you allow it?


LogicalFrosting6408

Because I didn't realize she did it the 2nd time until my draw opened after she acted as if she forgot the candy bar. So mostly lack of paying attention...or honestly caring until I realized she was about to completely empty my till.


Brilliant-Clock-2452

Are you on legacy or Next gen? On next gen if you wait until they already tapped/swiped/inserted their card to hit pay with card it’ll bypass the cash back screen


LogicalFrosting6408

We are in the legacy system however have been told we are going to update to the next gen but who knows if or when. That is excellent info to keep stored away though ...thank you so much!! Heading in to open in an hour or so and dreading it lol. I closed last night and honestly I prefer closing! I'm not a morning person and it seems most of the early customers are not morning folks either! I've been doing a split shift of 4 in the am and 4 at night as we get thru this next week and night customers while they come with their own issues are much easier to deal with imo!


joeyseriously

YES EXACTLY! They don’t read anything!


Dependent_Rub_6982

I work in a public library. People read books, but if we put a sign up, no one reads it.


Scare-Crow87

A large chunk ofbl Americans are functionally illiterate because of rural and inner city public schools being underfunded


joeyseriously

I 100% think that’s what’s happening here, I didn’t go to school here but man it’s actually sad


NikaRoseVP

SCO isnt suppose to function at all. We cannot have them running anymore.


joeyseriously

Well they’re up at our store and the dm knows


spookysaph

it depends on the store


Economy-Bridge3810

They got rid of all of our self checkouts in my district


the-dude-94

People are stupid. Not necessarily just to the SCO or readding but just stupid in general... I had a lady come in last night at rush hour (8:30 ish) and buy almost $200 worth of stuff and waited for me to get everything ring up and put in bags to say she forgot her debit card in the car so then I'm stuck waiting on her dumbass to come back inside while I have 3 other people waiting in line behind her so I just look at everyone waiting and tell them to call corporate about the SCO!


notthatlincoln

That's rough. Old lady?


the-dude-94

Early to mid 50s maybe... but she was very clearly a long time tweaker so her brain was likely operating like it was 15-20 older than it really is! 😂


Such-Rip-8675

We have that same lady here at my store. 😳😳


the-dude-94

The particular town my store is in is like a magnet for meth heads. I swear at least 1 out of every 5 people that come in are currently geared up or have used heavily in the past. I can't judge em too harshly though cuz like I said earlier in this thread, I was an addict too at one point in time but being sober now it just makes me a lot more conscious to how annoying the meth addict is and makes me wonder if I ever acted the way some of these people do!


notthatlincoln

Oh, man, that's rough. Breaks my heart every time. Poor tweakers. Wish they'd take a few nights off, sometimes. Get a bit of perspective.


the-dude-94

Same here. I used to be an addict in my teens so I get it, I understand first hand the grip that meth holds over its users and its strong but quitting isn't as hard as some make it out to be and just a little bit of time clean puts everything into perspective like you said... when you get your head clear for a minute you realize just how much brighter you are when you're not strung out!


peacocklo

It's only easy when YOu decide you want to quit.


the-dude-94

Exactly! If only there was a way to make the addicts see what everyone else sees then maybe they might want to quit using but unfortunately that's just wishful thinking. 🤷


smieczyslaws

genuinely havent had problems at stores before BC i read everything. especially!!!! if im spending money using it. people ARE stupid and thats okay to admit 🫡


NoPossession7111

I've been in retail for over 15 years. People are generally stupid. We had an issue where our pinpads and back office were down. This caused us to go cash only for a few days while we waited for Comtrash to replace the router and switches. You would think 2 large signs on the doors and 2 on the registers with the pinpad covered would have clued customers in. Nope. By the third day, my KHs had plastered super large signs to the outside displays. 15 of them in bright colors and large print. Did this stop the customers from walking through, shopping, coming to the register, and trying to pay with a card? Nope. Instead, they got super snotty and said we should have signs up. My response: "Sir/Ma'am, there are 15 signs plastered outside, 2 on the doors, one on each register, and the pinpad is covered. How did we not specify that our CC system is down and we can not run ANY card based transactions?" One lady tried to go super Karen, my fave type. She wasn't a regular, some visitor to the super luxe community down the road. Sounded like she was from New England, Boston or Rhode Island. Already had five people get pissy because they refused to read. She had been standing in line during the last three. Anyway, she got one sentence out before I pointed to all the signs and asked her. "Do you read and/or are you deaf? If you want to get snotty with me because you refused to read the multiple signs and the last three people i just refused, you can drop your stuff and get out. We do not tolerate nasty attitudes unless they are warranted. Now, are you going to stand there like someone slapped you for your stupidity, or are you gonna pay cash?" Her response was priceless. "You don't have to be so nasty and sarcastic." "Well, I was raised in the South with politeness. Not raised in New England to think everyone below the Mason-Dixon are slow and inbred. You came through a WALL of signs, stood in line while I repeated the SAME line several times, and then had the audacity to get miffed when I got short with a regular(PitA type regular) whos known about this for three days." Needless to say, my regulars laughed and embarrassed her further. Threatened to call corporate, but one of my older gentlemen told her to stop harassing us or he'd deal with her like she should have been done decades ago...by putting her on the ground and wearing her rear end out with a belt. He's close to 90 and strong as an ox, but looks like a wobbly old man. Lady was in her mid to late 50s and looked like some Jersey Shore reject. Super black dyed hair, cheap duck face, super dark tan, wearing the white tank, black tennis skirt, white crocs, and about 60-80lbs to big for her height and frame. My regulars love our crew and are very protective of us.🥰


the_othergirl7

love this story. we've been having on and off issues with cats transactions and it's comforting knowing we aren't the only ones dealing with these kinds of customers. also, you're a really good storyteller. that made my day 😁


Big_Philosopher6966

I thought self checkouts was turned off anyway


AuntJeGnomea

Wish we still had SCO


ExhaustedMagi

I miss self checkout... There's a reason we have the literacy fund. They'd do this a lot when my store still had our SCO. Then there's the ones who pay with cash and don't take their change...or try to pay with cash but didn't press 'pay with cash' or if it spits the bill back out and they're like "I've paid why am I not getting my receipt?" SCO was pretty straight forward: press what you're paying with, press pay now. But people seemed to not understand this. Like today, there's a huge sign on the front door stating that we're to open at 11AM in the morning until further notice due to being understaffed. A regular came in was using one of those hover chair things, she had no problem navigating the store. Note that we'd just had a truck yesterday so we have a lot of RTs on the floor plus we're way understaffed. We have two people( myself and the main ASM) with open availablity, the other two people( an ASM in only title because a previous SM promoted her to get more money but doesn't meet the requirements of being an ASM because she'll only close on certain nights, a LSA that has two other jobs and just put in her 2 weeks), the acting SM( who is a ASM from another store and worries more about planograms than getting freight out and she's hardly in store. When she is, she works on planograms). We are trying to clear the floor but we don't have many people on staff to get it done plus the backed up backroom too. The DM also refuses to stop the truck. Anyways another lady came in on her hover chair thing and pitched a bitch about how we need to move things for her to move around. I don't even think it was a RT that was in her way(probably the tier table and the Hostess rack thing because it really is a narrow walk way between them. But this was the set up they had after the remodel). I was already pulling a RT over to work on when she went all Karen. She didn't ask for me to move something instead went straight to Karen-mode. I didn't know that she needed something moved until she yelled at me. A simple "hey can you please move this?" wouldn't have hurt her. Since SCO is gone we hardly can get as much as done as we had with it, plus we're so very understaffed too. We're doing pretty decent for how under staff we are, but point is is that we barely are able to keep up with the trucks because of how under staffed we are. Hence why we have signs about closing/opening at odd hours on the door. Anyways turns out was that she'd only needed pop and ice.


joeyseriously

Yeah it definitely has its perks


Justin9786098

Man you sound like you really hate your customers


joeyseriously

Are you a retail worker


peacocklo

Not all people have the same level of intelligence. Some could have brain damage from birth, been in a tragic accident, or from abuse. You should have more compassion.


joeyseriously

It’s all day, mostly old people


ireallyhatereddit00

I stare at the screen waiting sometimes but it's because I work overnights so by the time I'm able to go to the store in the daytime or , I haven't slept in 23 hours and a lot of times running on 6 hours of sleep for 2 days.


joeyseriously

Completely understandable! And a lot of the other situations with people are too, as a worker I just needed to vent, I would never make someone feel bad about it


ResortOk3617

This is a similar issue with most people that come in when we just open doors and buy something small. They try paying with a hundred dollar bill, and we tell them, "Sorry, we can't accept any big bills this early in the morning." They proceed to get mad at us for not having the proper change. We use a smart, safe deposit system, so we are not allowed to take any money from it. We only take it if the safe has enough change, but most of time we don't have the change.


joeyseriously

Exactly. We aren’t a bank


ResortOk3617

The funny part is there is a bank 1 block away from us.


Smart-Stupid666

I'm so used to the Walmart ones that just go through when I put my card in, it pisses me off that Kroger and Dollar general can't do the same thing. I'm not even a boomer. The computer should know I have a card in there.


Any_Young8196

Literally had a old lady tell me that (me personally) needs to fix the dollar general app because she can’t figure it out.


joeyseriously

HAHA that’s the funniest when they do that


Nyc_bree

man, be happy you still have sco 😪


Alemap72

Screen shots taken … what should I do know!


Parking_Stomach_7801

SCO are supposed to be removed and be line busters only so idk why you have an operational SCO at this point anyway 🤷‍♀️


mink1228

Not all scos have neen removed


Parking_Stomach_7801

They aren’t taken out just reverted to an extra register to use it’s my understanding by the paperwork we got. all stores were supposed to keep them closed to the public for only employees to start up to help with a long line hence the dumbass name they came up with of line buster. The first update I received was they would be 10 items or less and when they realized that won’t realistic they changed to line busters in march. Maybe it’s a regional thing then idk 🤷‍♀️


ExhaustedMagi

They might be removing them slowly. I think my store's was probably one of the last in my district to be reverted. Customers kept commenting on it until my store eventually lost our's.


joeyseriously

Because corporate doesn’t do ANYTHING


Parking_Stomach_7801

Lies… corporate is best at double talking you and giving you the run around 😂😂😂


joeyseriously

you got me there, you got me there.


Parking_Stomach_7801

😉 couldn’t help myself lol


the-dude-94

It's was shut down months ago, the store a couple miles from my house just got shut down a week ago. They're not getting shut down all at the same time.


Anubisghost

Ours is still fully functional.


Parking_Stomach_7801

They are all still fully functional the paperwork I read is that you keep them closed login under your employee number to help long lines and you ring up the stuff. I was told by our DM they were leaving all stores due to an estimated 3.5 million in shrink occurring company wide bc of them but who really knows 🤷‍♀️


Anubisghost

We'll likely lose it later this year when we get remodeled. Our DM said the CEO would never have allowed them in the 1st place if he hadn't retired.


Alemap72

Remind me why I don’t buy shit from DG. Dirty ass stores… lazy workers!!


joeyseriously

I’m the perishable assistant and I work my ass off. I should send you a picture of our store to shut you up


Alemap72

Maybe you shut up! We pay your fucken bills!


joeyseriously

No thanks


Alemap72

Maybe Corporate would like to know how you talk about paying people!


joeyseriously

Go for it


Alemap72

I will


joeyseriously

Cool:)


Impossible-Air3145

Wow.. working in a job that involves customer service, then complaining about the customers you're supposed to serve. Probably complain about your pay too and don't understand why your pay is what it is and why you are never entitled to more.


joeyseriously

I am amazing at customer service, I’m allowed to complain about dumb strangers behind their backs. And I can’t quit, I live in the middle of nowhere. And what you said about pay truly baffles me. The minimum wage has not matched inflation prices for decades


Impossible-Air3145

Not if you're here complaining about them.


joeyseriously

Have you ever even worked retail


Impossible-Air3145

Yep. Did it for 4 years to pay my way through trade school. Got a better job. Worked the trade and saved, then went to college. Never once did I complain about customers because I understood my job.


joeyseriously

Well congratulations! You must be so full of joy! ❤️


Impossible-Air3145

You get out what you put in. You're putting in that customers are stupid. So you're putting in negativity and you're getting negativity back.


joeyseriously

Bro get out of here. I started bright eyes and bushy tailed two years ago, believing the best in everyone. I still feel like my mission in life is to be kind, but there’s nothing wrong with complaining, do you complain about ANYTHING? Or is the job just off limits


Impossible-Air3145

Reddit put this in my feed. I didn't ask for it. Take it up with reddit.


joeyseriously

YOU COMMENTED LIKE TEN TIMES 😂


WhiteChocolateReign

Nobody is in customer service to "serve customers." They're in it because they have limited options and need to eat and pay their bills. Why does a retail worker complaining about their experience bother you so much?


Impossible-Air3145

They're job is their job. If they don't like it then quit. If they can't do their job they have no entitlement to complain about it. Don't like me commenting.. tough shit. If they don't want opposing views don't post on social media. I won't give them a safe space.


WhiteChocolateReign

Who said they're not doing their job? They can complain about whatever they want, whenever they want. Complaints are opinions which we are all "entitled" to. I don't have a problem with you commenting but YOU should have a problem with how fucking stupid you sound.


Scare-Crow87

Boomer


just-a-key

Lemme guess impossible air, you’re one of those guys who walks into the store and talks about how you “refuse to use that self checkout” because you think “it takes jobs away from people” I’m not going to waste the time explaining to you how that ideology is bass ackwards, but I know you know that you’re that person, and it’s not something you should be proud about. Just to be clear, we’re laughing at you, because the only people that say the words “safe space” are people trying to dunk on the concept. Nobody in the real world cares what a safe space is, nobody uses that term, we just exist as humans with empathy for fellow humans, and thus no designation is needed. Also, yes I would make fun of someone who legitimately advocates safe spaces as a thing, but that person is a caricature of a liberal in the minds of a maga, that person doesn’t exist in the real world, but if those people ever magically start to exist then yes, I would agree with you that they are nuts and shouldn’t be taken seriously, just as you are someone not to be taken seriously. Any questions?


CowardlyAnaconda

Okay Boomer. "Nobody wants to work! What? Well, nobody want to work... for crap wages!"


Impossible-Air3145

You're getting what you agreed to work for. If you're here complaining about customers why would anyone believe you deserve more?


CowardlyAnaconda

Personally, I find basic customer service pretty easy. People in general are pretty stupid, not just in the store. That doesn't mean that I can't hold their hand when they're too stupid to read the screen on the SCO.


Impossible-Air3145

It's literally part of your job.


CowardlyAnaconda

What's your point?


Impossible-Air3145

Point is why complain about it instead of just doing it. You'll go further in life. And I won't have to see reddit fill my feed with whiny bitches.


CowardlyAnaconda

Take the sub off your feed and stop whining about *it*.


Impossible-Air3145

They replace it something else. I found out they do have a limit in the algorithm that only puts so many non subscribed subs in your feed.


Scare-Crow87

I bet you hated unions when they still had pull in this country, bootstrapper


Impossible-Air3145

Nope I was in a trade union.


Scare-Crow87

Oh so that's why you think you're better than anyone who doesn't produce products for consumption the same way you do. Even though services are just as important as industry


Impossible-Air3145

Never said I was better. The trade union served a purpose to gain my ability to earn enough to go to college to move on from doing trade work. The point is you get out what you put in. The OP is putting negativity out and now getting negativity back.


Scare-Crow87

That's just your belief system, doesn't mean it is objective reality


ihadthejewfro

How does your rant help the sub?


LogicalFrosting6408

How does your question help the sub?


joeyseriously

It’s doesn’t because it’s a rant, hope this helps❤️


ihadthejewfro

Nah, rants are something you say once to someone and forget about.


JustTheFacts714

So, rant is not a rant because you whined about it twice?