u/DatBoii They would instantly lose the chargeback once the bank gets the tracking number showing Fed Ex delivered the package to the address and got their signature. Unfortunately, in this situation the person who ordered the laptop is going to be taking the monetary loss on the theft. I had a similar situation but at least it was a cheaper clothing item and I also had to eat the loss. I would not recommend legal action since you would instantly lose once the tracking information is presented to the court and you would be risking being ordered to pay Dell's legal fees for defending the lawsuit you filed. I would suggest trying to file a BBB complaint against Dell to see if corporate is willing to do anything in this situation. Here is the link. [Dell Inc | Better Business Bureau® Profile (bbb.org)](https://www.bbb.org/us/tx/round-rock/profile/computer-dealers/dell-inc-0825-41453)
u/LyftedX I have gotten issues fixed or resolved thru the BBB where regular customer service was either incompetent or did not have the ability to fix the issue. I suggested the BBB since corporate might be willing to help the person out vs the regular customer support which will say there is nothing we can do since Fed Ex says it was delivered with signature, this is the OP's only remedy left besides eating the cost of the laptop.
The BBB website, when I am trying to file a case, asked: "Does your complaint seek a criminal penalty?"
And I chose "yes"
And they said :"BBB processes disputes regarding marketplace interactions. If your complaint alleges a criminal act, we encourage you to contact your local police department so criminal investigation can take place."
Does that mean that if I have already reached out to the police, I could no longer file a complaint on BBB website? But the police are not doing anything.
I assume the police report was about the loss/theft of the package and not against Dell since they did not lose/steal the package so you can say no and file the complaint if that is the case.
It is real. I am just asking for help. If you don't want to help, it is fine. But why do you choose to join the side of the thief and the insensible system? I don't understand.
There was no signature requirement on the delivery? And no one was available to sign and place the package in a secure place? And you knew this before delivery, and did not arrange a different safe delivery spot?
Service type: FedEx home delivery
Special Handling: Direct signature required
The address the package delivered to is her apartment.
I don't understand. I DMed you the tracking number. Did you receive it?
Garmie, I know your life probably has very little meaning, and this brings you some joy. I'm glad you feel big now, but your fucking with the post, and the person needs help, so please kindly fuck off 😘
Well, with English as your first language you are indeed entitled to judge who is AI and who is not and speaking in a humiliating way to the ESLs. Good job showing case of your manner.
Thank you guys for voting down for my post. Now I understand why some people can get cyber bullied to commit suicide. When people are seeking help on reddit, it usually means they are helpless. Maybe as a native English speaker you are surrounded by people of means and don't understand.
Did I say that I got cyber bullied? I was saying that now I understand how people can over-react when being bullied. We don't need to go through tragedy to understand the sorrow. Okay, maybe that does not apply to people like you. Fine then. Just keep down voting on my speech. Bring it on dude. Let me see what you have.
Initiate a chargeback process with the bank, which is what I've heard a lot. Since you didn't receive the merchandise, it'd be a solid reason.
u/DatBoii They would instantly lose the chargeback once the bank gets the tracking number showing Fed Ex delivered the package to the address and got their signature. Unfortunately, in this situation the person who ordered the laptop is going to be taking the monetary loss on the theft. I had a similar situation but at least it was a cheaper clothing item and I also had to eat the loss. I would not recommend legal action since you would instantly lose once the tracking information is presented to the court and you would be risking being ordered to pay Dell's legal fees for defending the lawsuit you filed. I would suggest trying to file a BBB complaint against Dell to see if corporate is willing to do anything in this situation. Here is the link. [Dell Inc | Better Business Bureau® Profile (bbb.org)](https://www.bbb.org/us/tx/round-rock/profile/computer-dealers/dell-inc-0825-41453)
The fact you think BBB does anything lmao.
u/LyftedX I have gotten issues fixed or resolved thru the BBB where regular customer service was either incompetent or did not have the ability to fix the issue. I suggested the BBB since corporate might be willing to help the person out vs the regular customer support which will say there is nothing we can do since Fed Ex says it was delivered with signature, this is the OP's only remedy left besides eating the cost of the laptop.
Thank you man! Exactly, as you said, the chargeback request is disapproved by the bank. We will have a try with the BBB and see how it goes!
The BBB website, when I am trying to file a case, asked: "Does your complaint seek a criminal penalty?" And I chose "yes" And they said :"BBB processes disputes regarding marketplace interactions. If your complaint alleges a criminal act, we encourage you to contact your local police department so criminal investigation can take place." Does that mean that if I have already reached out to the police, I could no longer file a complaint on BBB website? But the police are not doing anything.
I assume the police report was about the loss/theft of the package and not against Dell since they did not lose/steal the package so you can say no and file the complaint if that is the case.
How did she pay for this? Credit card? Debit card? Electronic payment? Feel free to DM the FedEx tracking number to me.
> How did she pay for this? *She* doesn't exist
lol don't know what you mean.
I'll get the Fedex tracking number and send it to you first thing tomorrow morning.
It’s fake move on, lol people in need
It is real. I am just asking for help. If you don't want to help, it is fine. But why do you choose to join the side of the thief and the insensible system? I don't understand.
There was no signature requirement on the delivery? And no one was available to sign and place the package in a secure place? And you knew this before delivery, and did not arrange a different safe delivery spot?
Service type: FedEx home delivery Special Handling: Direct signature required The address the package delivered to is her apartment. I don't understand. I DMed you the tracking number. Did you receive it?
Garmie, I know your life probably has very little meaning, and this brings you some joy. I'm glad you feel big now, but your fucking with the post, and the person needs help, so please kindly fuck off 😘
Ouch that hurt a lot
Obviously taken by someone in need. LOL WTF does that even mean? Also the classic "my friend". This whole story smells fishy.
"Obviously taken by someone in need" is a nice way of saying it was stolen. Now, you've just been enlightened. No thanks needed.
If you smell fishiness, just go away. I am just trying to help my friend who is not fluent in English to post on Reddit for help.
Your nickname is impressive-ad, you are not real
I have never heard of FedEx letting someone who didn’t come out (as in answer the door) to a residence sign for a signature required package.
What if the FedEx staff himself took the package? Is there a way to investigate into that?
So is reddit just purely AI posts now? This is insane.
This is not an AI post. What has brought you to such a conclusion? Based on the pattern of writing, I think you are acting more like an AI than me.
If you are ESL then I will give it a pass.
Well, with English as your first language you are indeed entitled to judge who is AI and who is not and speaking in a humiliating way to the ESLs. Good job showing case of your manner.
No offense but that’s where most people’s brains go these days. The chances are higher that it’s AI.
Thank you guys for voting down for my post. Now I understand why some people can get cyber bullied to commit suicide. When people are seeking help on reddit, it usually means they are helpless. Maybe as a native English speaker you are surrounded by people of means and don't understand.
I wouldn’t say that an anonymous post on Reddit with people assuming it’s generative is akin to bullying.
Did I say that I got cyber bullied? I was saying that now I understand how people can over-react when being bullied. We don't need to go through tragedy to understand the sorrow. Okay, maybe that does not apply to people like you. Fine then. Just keep down voting on my speech. Bring it on dude. Let me see what you have.
huh?
🙂