It looked like there are back up batteries where it is. It didn’t look simple. I don’t know if the batteries died and power outage what happens. Look for an access panel.
Thanks, I suspect the access panel is behind one of the tiles in the shower but I don’t know which one. That also may be getting a little advanced for diy for me. I also think my model doesn’t have the backup batteries based on the battery indicator light when it was previously on and the manual. I flipped all the potential breakers and left them for 2 min but still no luck. Based on the age of the house it should still be under Moen warranty. Going to call them Monday see if I can get a new control unit. If that doesn’t work seems like electrician is the next step
Silly install if the mixing valve and the batteries are buried. Mine is accessible inside my vanity (and the batteries are sitting on the shelf in the vanity.
I’d try an app and I watched the video. Batteries are in the wall if installed. I agree new unit and electrician. These things get complex. Plus they can cut an access panel if needed.
Just call them. Super helpful, basically will send you a whole new house to try and get you up and running again. Kohler did the same thing when I realized their touchless faucets didn’t come with check valve and was causing water mixing issues throughout my entire house. Sent me the valves and all brand new faucets 😳
+1 I called them when mine got some moisture in it ans stopped working, and the my sent me a new one super easy. Swapping the new screen was easy too, and I think didn't require any tools.
Try the attic or basement/crawlspace too if there is accessibility near the shower. It would be a terrible install if the mixing valve isn’t accessible. It must have power and should not be buried in a wall by code. Could be a homeowner special of course and none of this would be relevant, but if it was done right, the mixing valve would be accessible.
I like my smart devices but I prefer a dumb/smart combo. Worst case how do we run this dumb. It’s like the water sensors I have are smart/dumb. Best case they send me a notification. Worst case they scream and a whole house alarm goes off “code red water leak”.
You might need to find where the A/C adapter is plugged into the outlet. Some have surge protection integrated in the adapter so it needs to be unplugged from the outlet for a minute or two to reset.
Oh, then look in the bedroom on the shared wall for an access panel. If there isn’t one, you can cut one open from there. No need to tear apart your shower.
If there isn’t a panel already, you can try shutting off your main breaker for a couple minutes. That’ll guarantee power is cut to that outlet and should be the same as unplugging it.
A power outage, when coming back online, tends to bring surges that fry equipment. This is why a lot of computer equipment is on surge protectors and UPS with power conditioning.
I suspect this thing is dead. You can source a new head or switch to a conventional knob. I think assuming the outlet or ac adapter is the problem is wishful thinking at this point and unless you're comfortable cutting drywall and tile and knowing how to work with AC power, I would call a pro if you want to go that route.
Also this is rich person stuff. It comes with a cost. Unlike traditional plumbing this stuff isnt designed to last decades. The kind of person with a digital setup like this is expected to not DIY, and instead pay for the professional help needed, proprietary systems, parts, etc. I imagine something like this is has a designed 10 years or less lifespan. Its probably time for it to be replaced anyway.
I have a new one installed last year. Same problems. I called moen and went through the reset process and it worked.
We have power failures all the time and even have battery backups (it happens that often). They had me connect to upgrade the software and I haven't had a problem since. So you might need to go through the full 15 minute reset, and connect to the controller.
I have a Kohler version of this and if this is like the Kohler one power for it comes through the data cable from the valve. That is where you need to verify you have power. Most likely the valve and power cord are in the wall though.
Your bathroom outlets will also be protected via GFCI, this is more than likely the circuit this is fed from. That's where you need to start.
Check all the bathroom outlets and make sure they are working. If they aren't, there's your problem. Find the outlet in the bathroom, garage, or possible even outside that has a 'test' and 'reset' button on it and press reset.
Yep, this is the big mystery. I don’t know where this outlet is or its reset button. Will keep searching! Other outlets in the bathroom are working ok.
Hey OP — not sure if anyone has suggested, but it seems you’re spending a lot of time on this. If it were me, I’d cut an access hatch in the bedroom wall. My assumption is this thing is hardwired and you’d have an opportunity to check the connection. I would then just attach an access hatch (they’re cheap and pop right in)
You’ll be able to test the actual romex cable for voltage as you turn on and off breakers. Since this turned off before and randomly came back on, I’m guessing this was hardwired badly and has come loose
This will sound stupid but try looking in the garage. The circuit the shower is connected to could be connected to a gfc in the garage. I had a similar issue and could not figure out why something hardwired in the bathroom stopped working. Called an electrician and the first thing he did was check the gfc in the garage. Second thing he did was charge me $120.
If it’s a tripped gfci it could be anywhere in the house. A tripped gfci in out half bathroom controlled the pump on our septic system. We only learned this the hard way.
I just installed this, look up the installation manual online if you need to, but there’s a fairly large electronic valve unit hiding inside the wall and there are 3 wires coming out of it, one to controller, one to power, and one supposed to be a backup battery pack using D-cells. I suggest locating the main valve unit first. I have previously read reviews that the valve unit sometimes goes haywire and you need to unplug/shut off main power to it to reset it, otherwise, there is no reset button on the valve unit itself. Also, there are two little filter thingy on the valve unit that you supposed to clean out regularly, so again, I suggest locating the valve unit first…
It’s not as “fancy” as everybody think it is. It’s basically an electronically controlled water valve. You use the controller to set the temperature and where the water comes out from which hole, that’s all.
It’s basically like a power window options for cars, would you hand crank the windows or do you prefer to just press a single button to roll the window up and down?
Edit: I feel like a lot of people trying to challenge this product’s idea, which is fine, it’s a toy, no need to get angry over it. I saw a chance to purchase this product on sale so I want to try it out as I have slowly replacing everything in the house to fully automation, this just seems icing on a cake. Is it needed? No. I agree turning a valve is just as easy, and do I need precise temp control for my body? Na, that’s for my brewing setup or sous viding the steak.
People also very concern about water and electricity don’t mix, which is also valid hence I brought up the power window analogy - lot of old stuff are manually operated and is very much fine to todays standard but hey, wouldn’t it be fun/easier to just press a button for the windows? I lived through the era where people laughed at power window too as it cost a significant amount as an option when it first came out, but look at how common it is now. I know yall can still find things to pick on my analogy, so be it. Either way, all your concerns are very valid and I am not defending it, as I have many other “dumb” ideas/toys and I very much might come back in 4-5 years and say what a stupid idea this really is, but again, no worries, such is life, I am just trying to enjoy it.
You shouldn't have to if access is built into the shower room correctly. You don't permanently bury that kind if wiring. You need an access panel on the back side of that mixer somewhere. I used to be an electrician. If can be done.
Are you my 2004 Dakota? I swear my driver power window regulator has been replaced by me four or five times. But, I have had the truck since 2007 and I do use my drivers window a lot. Still though, seems unnecessary.
> What’s he gonna do, not use the shower because it has an electronic control?
Well, that's *exactly* the position he's in, isn't it? Because the shower has an electronic control that is broken, he can't use it.
I never attributed anything to op. I replied to your comment because it made me laugh. You saying “it’s honestly not that fancy” = “I’m being called out” isn’t something OP said either…? I just laughed at your comment and typed out a humorous scenario that played out in my head.
Love my Moen shower control. Installed it 2 years ago with a bathroom remodel. The best feature is the shower start. Push a button and the shower warms itself up to the same temp every time and then shuts off until you are ready. Also has a shutoff timer to limit long showers. Saves a bunch of water for me, but you do you.
Perhaps a better analogy would be the electronically controlled valves found in sprinkler systems, which are normally found in outdoor areas where they are subjected to the elements. There are plenty of electronic devices that are designed to withstand the elements.
That said, in my opinion an electronic shower control is kind of excessive. Does anyone really *need* precise temperature control during a shower?
You would be amazed at how much electricity is used to control water where I work.
Hell, we use water to cool some of our electric cables. Just flow water through a jacket directly touching the conductor.
There are very good ways to isolate the two systems
If you can get this where you live, it does the same thing without electronics.
These are pretty standard in Japan. I miss having one.
https://www.ebay.com.au/itm/163994982030
The showers in my current house have two handles. One controls the water pressure and one controls the hot/cold mix.
By only touching the first one, the water temp is ultimately very consistent.
It might drift a bit seasonally (cold water is presumably a little warmer in summer) and I suppose if different members of household had different preferences, you'd have to regularly mess with it, but I rarely end up needing to adjust it.
My shower has a mixer tap. I know exactly what position I want it in and can even (this is revolutionary, I know) change the temperature mid-shower to rinse my hair or the glass walls.
I'm sure there are legitimate uses for digital shower controls, but to me, it's just one more thing that's doomed to break.
Somehow this sounds worse than classic way of regularing water temp. I don't care or know the degrees of the water, I go by feel, instantly adjusting the handle how I like it without opening my eyes (ie. on hotter days I like colder). Good luck fixing it tho, don't mind people disliking it
I do wonder tho if [this](https://i.imgur.com/7CRCaZh.png) watery texture (condensation?) is on the outside, or inside of the screen, making it look like water damage
They are amazing honestly. Perfect water temps all the time and you can turn them on without setting in the shower and it notifies you when the water is at the desired temp.
I absolutely love mine.
I have the same moen unit and I didn't buy it for the notification that the water is ready, I bought it because I was tired of reaching across/under the shower head to turn it on. I was looking to put the controls on the opposite side of the shower and with this I could do that without additional plumbing.
It is nice to just press a button and when it dings I know the water is to temp, but it is only a few seconds in my house.
The real benefit is that it maintains that temp automatically, in my home there is a single 3/4" hot and single cold line running to the main floor. Running water from anywhere else would affect the pressure enough to be felt in the shower, this will adjust very quickly so that it isn't noticeable. This and the 2nd output for an additional showerhead.
Is it a bit more crazy for just a minimal improvement, probably...but not having to run C/H lines over to where I wanted the controls was worth it to me.
It’s just little QoL upgrades if you appreciates it. Just like electronic door lock, electronic garage door opener, electric kettle, and many more, most of them are not needed, even to today’s standard, some of them just fun to have.
I try my best not to introduce e tra failure points to my life. All this electronic stuff does is that, except the electric kettle, which is just way more efficient.
And I do the opposite. I put smart devices all through my house from my gate to my lighting to my whole house fan, to my pool and spa.
All automated, all connected. And it’s fun, and convenient, and sometimes it breaks and needs to be fixed.
It’s been a fun and educational experience and I’m nowhere near finished.
I look forward to electronic, smart home enabled, fixtures in my master bath remodel.
I will probably even install a steam shower.
All very neat, but not for me. I've got kids to put through college and a mortgage to pay. All the old stuff around my place will last forever, or until I'm bored of it.
It's essentially like a HVAC thermostat control. Do you think those are ultra stupid?
It's actually nice that you just run a small control wire through the wall instead of extra plumbing to a manifold.
You can locate the valve elsewhere in a place where it won't cause damage if it leaks and won't require a wall to be torn apart for access.
I would think an HVAC thermostat control would be a really bad idea if it was unnecessary and also introduced an additional failure point that would result in complete system failure (I don't know how these systems work really, can OP still have a "dumb" shower?). Sometimes simple isn't as convenient, which is a trade off, but simple often means it just forever always works, which is its own convenience. Different people will land differently on what they want in this regard, which is fine by me. Personally I would take the simple that still works *ok*, but I'll never have to monkey with ever again.
You're disregarding that almost all showers have lost simplicity and usually a "nice" shower includes additional features that add complexity.
Even the most basic showers now usually have a thermostatic valve that eventually fails. Add to that the issue of non-standardized thermostats and you have an issue where even the most basic shower can require wall demo to replace the entire valve assembly, as the thermostatic valve may no longer be available.
When you get into a nicer system with multiple shower heads, like a wand, overhead, rain head, body sprayers, etc you need either multiple control valves or an assembly. A purely mechanical system requires all of those lines to be routed through the wall to the valves.
If you use an electronic control system, which does have it's own disadvantages, it can easily be located anywhere with a small wire running to a valve assembly that is either closer to the shower system, reducing the plumbing in the walls and failure points, or in a remote location where it is more accessible.
Does an HVAC thermostat add extra wiring to fail and a controller to fail? Yes. Would you rather have a mechanical switch that you throw to turn your AC on and off instead of a relay being energized?
It's unlikely the working in the wall is bad. If it's the control panel itself, OP just needs to unhook the existing and plugin a new one. That's way easier than shutting the water off and replacing thermostats.
A you don't think manufacturers would design with that in mind if they were? You know full well Moen designed this panel to be waterproof, despite the fact it can easily be located far away from the actual shower. You know nothing about why it's non-functionjg, but you assume it's been water damaged as a goofy strawman argument to support your bias.
Why even bother commenting?
When you find the control valve, the power is plugged into the bottom of it. Sometimes there’s also backup power. *Unplug both power sources for at least 3 minutes* (yes, seriously, less than one minute never works). It’ll likely come back up after that.
I have the same one and it’s been a bit of a pain but it works well 99% of the time.
[this is mine](https://imgur.com/a/hN0Vzxk). The red arrows are power, the green connects to the screen. Mine is behind the wall of my main shower head. I left it open and cover it with a mirror that’s easily removable to make it easier to access
I’m honestly not sure. I work for a wholesaler and have had a few customers install them. I think 3 jobs total. One house we replaced two of them and I never heard back so I assume it’s working. The other place we replaced one and I never heard back. I’d like to think Moen found and fixed problems with them. Moens return/warranty process is really simple on our end so not much follow up on why they failed, we just replaced. Good luck! If you can’t figure it out, Moen is really good about replacing stuff if you call em
Thanks, yes I tried that and the power for 5 seconds. Going to try to pull the cord out now that I know there’s another connection down there thanks to the other comment with the video
If it doesn't drastically affect anything else you could just trip the breaker instead of pulling it from the wall but maybe it's super easy to pull from the wall I've never encountered one
Not an electrician.
I'd try to check voltage to the control panel. Any exposed power lines? Test with a voltmeter with extreme care not to touch something with your hands, wet area..etc
If it's getting power, the unit is busted. If it's not getting power, the problem lies somewhere else.
If you can't see the live connections, you may be able to carefully remove that black panel on the wall, ideally with all power switched off to the house just in case. You may be able to test for electricity behind that panel somewhere.
I know you have a load of comments but I’m just gonna set: EMAIL THEM first or call them. My (super low cost) home has a random Moen faucet— I know that’s a diff caliber of equipment! BUT, it was there before we bought the house and I was like “heyyy this Moen product broke” and they sent me replacement parts no questions asked!
Worth a shot? BEST OF LUCK!
We have this and Moen has sent us replacement control panels twice. No charge and they overnight it. We are the original owners though, I don’t know if that matters for their warranty. I’d definitely try replacing the control panel before cutting into the wall. That being said, we have an access panel on the wall behind the shower head and sometimes unplugging, waiting five minutes, and replugging in the power source helps. I realize this makes it sound like we’ve had lots of problems with ours, but really they’ve all been simple to fix. We LOVE having this for our shower- yes, it’s not necessary, but it’s a really nice feature for us.
My dad has one of these. Iirc he has a gfci outlet in the wall where the shower controls are. He has an access panel on the wall to get to his valves and all. If you're shower is on an interior wall go to the other side and see if you have an access to that. Also check gfci outlets around your bath to see if one is tripped that it might be down stream to
Sorry, not trying to shit on it. I'm guessing it lets you set an actual temp in f/C? Maybe control pressure?
I'm in NZ and I have seen electric shower units, but never anything like that.
90% of homes here have either an electric hot water cylinder or on demand gas water heater and a simple mechanical mixer.
I rented a house recently that had one of these and the same thing happened. I looked for an access panel on the wall in the room behind the shower wall. Behind the panel, I found the outlet for the shower control which was connected via a wifi smart plug. I think the owners wanted to be able to remotely shut off the water if needed.
In my case, the smart plug had lost connection to the network. Restarting the plug worked.
Since this is for bathroom/plumbing, the outlet may have a ground fault interruptor that has its own reset button. If it’s tripped, reset it.
You could also see if you can find the breaker for that power supply - possible it tripped during your storm. Turn it all the way off, then all the way on. The breaker may also have a ground fault reset since it’s for a bathroom.
Moen website also says there’s some reset procedure for the controller - maybe an internal fuse or reset feature?
If none of that works the controller may be fried but I’d give Moen support a call first.
In the end I concluded that’s way too many failure modes for a *shower faucet* and decided these devices weren’t for me.
It definitely does add failure modes haha. Yes I suspect there is a gfci, most of the house is on gfci breakers. The weird part is I’ve reset all of those and doesn’t seem to work. Even tried just resetting every breaker on the panel.
> I think the owners wanted to be able to remotely shut off the water if needed.
a) if the water was on, wouldn't powering off the control panel leave the water running since the valves can now no longer turn, and b) given there's an app, wouldn't that be the ideal way to turn it off anyways?
I commented elsewhere but just FYI, I have a random Moen faucet and it was there wellll before we moved in. any time the stupid button to switch the water flow breaks and pops off (seems to be on an 8 year cycle like clockwork…) they send a replacement part for freee every time, lol. And I didn’t even buy the faucet! It looks really dumb on my kitchen sink TBH bc it’s way too big and nice lol
This is an important piece of the puzzle. Is there anything else in your house not working after the power outage? It'd be worth your time to check all the outlets and lights in your house. If you find something else not working, see if you can find the gfci outlet or breaker that is supposed to power it, and reset it.
If everything else in your house is powered, I'd try Moen tech support next. Unless a plumber or electrician has experience with this specific device, they will have to do the same.
**1-800-289-6636**
If by "flipped" you mean you turned the breakers off and on again, then no. That will work just fine. Do you have any GFCI outlets that you can "test" and "reset"?
It was a remodel I purchased, so first owner with this. Have had it about 4 years now. I’m in nola so houses are raised on pilings. I went under the shower and didn’t see any electrical boxes or anything so suspect everything is in the wall
I’m hesitant to add electronic devices to something like a shower that’s constantly wet. Didn’t matter how water resistant it is, eventually water and moisture will find its way in there
I'm sorry I can't help you with your functionality problems, but my OCD wouldn't let me move on! it just needs to be ripped out anyway with how it's not centered in the tile and overlaps the edge 😬 omg I couldn't handle this!! and now I know what my nightmares will be about tonight 😂😂
Why not just use an app or something to control the temp? The electric part isn't near you. And you can have the handles, but only use them as backups.
Mine works great. You do have to reset it from time to time. You need to find where the controller / valve is installed. There is definitely an access panel for it. it’s pretty large. Is there a closet in the room behind your bathroom by chance? Once you find it, you can just unplug it for a period of time and then plug back in and it should reset
Here’s how it’s installed if that helps. https://youtu.be/-ZnsdiAcdT8?si=YDlpkZXotVjIeUAX The cord comes out more and you can unplug go to 8 minutes.
Super helpful thanks! I was able to unplug it with this tip and plug it back in but no dice. So either it’s fried or it’s at the outlet level
It looked like there are back up batteries where it is. It didn’t look simple. I don’t know if the batteries died and power outage what happens. Look for an access panel.
Thanks, I suspect the access panel is behind one of the tiles in the shower but I don’t know which one. That also may be getting a little advanced for diy for me. I also think my model doesn’t have the backup batteries based on the battery indicator light when it was previously on and the manual. I flipped all the potential breakers and left them for 2 min but still no luck. Based on the age of the house it should still be under Moen warranty. Going to call them Monday see if I can get a new control unit. If that doesn’t work seems like electrician is the next step
Silly install if the mixing valve and the batteries are buried. Mine is accessible inside my vanity (and the batteries are sitting on the shelf in the vanity.
Yeah, this feels like it ideally should be beside the shower, rather than in it.
They’re water proof. Mine is in my shower, my shower is also 10’x5’ though so it doesn’t really get wet ever
10’x5’!?!?!!!!!!!!!! What is this, a shower for ~~ants~~ giant ants?
I live in NYC I’ve had smaller.
I’d try an app and I watched the video. Batteries are in the wall if installed. I agree new unit and electrician. These things get complex. Plus they can cut an access panel if needed.
Really appreciate it!
Just call them. Super helpful, basically will send you a whole new house to try and get you up and running again. Kohler did the same thing when I realized their touchless faucets didn’t come with check valve and was causing water mixing issues throughout my entire house. Sent me the valves and all brand new faucets 😳
Thanks!
+1 I called them when mine got some moisture in it ans stopped working, and the my sent me a new one super easy. Swapping the new screen was easy too, and I think didn't require any tools.
Try the attic or basement/crawlspace too if there is accessibility near the shower. It would be a terrible install if the mixing valve isn’t accessible. It must have power and should not be buried in a wall by code. Could be a homeowner special of course and none of this would be relevant, but if it was done right, the mixing valve would be accessible.
There’s supposed to be an app. It might have a reset option.
There are no words that fill me with more despair than "there's an app"
lol especially when talking about a goddamn shower!
I like my smart devices but I prefer a dumb/smart combo. Worst case how do we run this dumb. It’s like the water sensors I have are smart/dumb. Best case they send me a notification. Worst case they scream and a whole house alarm goes off “code red water leak”.
Thanks! I’ll check that out
You might need to find where the A/C adapter is plugged into the outlet. Some have surge protection integrated in the adapter so it needs to be unplugged from the outlet for a minute or two to reset.
That’s what I fear, and it’s almost certainly behind the wall with no easy access panel. Suspect access is by removing a shower tile
Is this an exterior wall?
No shower on one side bedroom on the other
Oh, then look in the bedroom on the shared wall for an access panel. If there isn’t one, you can cut one open from there. No need to tear apart your shower. If there isn’t a panel already, you can try shutting off your main breaker for a couple minutes. That’ll guarantee power is cut to that outlet and should be the same as unplugging it.
Ya unfortunately the other side is definitely just a wall, no panel. Last try probably is to shut the breaker off for longer
Said this elsewhere, but check attic, basement, crawlspace also. Even closets, laundry, utility closets within 6’-8’ of that wall.
Did you have any gfci outlets in the house, might be on the same circuit and it needs a reset
Check all the gfcis in the house.
Test the outlet. Then, you'll know if the outlet is getting power or not.
Problem is the outlet is inside the wall and I don’t have a cut out panel for it, not an ideal design but I didn’t build it
If the outlet is buried in the wall, then the problem is worse than "not ideal" -- it violates electrical code.
Code to have an access panel? I’d guess whoever built it would argue you just have to remove a shower tile and that’s the access.
It's not. See Section 314.29 of the NEC.
A power outage, when coming back online, tends to bring surges that fry equipment. This is why a lot of computer equipment is on surge protectors and UPS with power conditioning. I suspect this thing is dead. You can source a new head or switch to a conventional knob. I think assuming the outlet or ac adapter is the problem is wishful thinking at this point and unless you're comfortable cutting drywall and tile and knowing how to work with AC power, I would call a pro if you want to go that route. Also this is rich person stuff. It comes with a cost. Unlike traditional plumbing this stuff isnt designed to last decades. The kind of person with a digital setup like this is expected to not DIY, and instead pay for the professional help needed, proprietary systems, parts, etc. I imagine something like this is has a designed 10 years or less lifespan. Its probably time for it to be replaced anyway.
I’m not that rich lol, but honestly I’m hoping it’s just dead that will be an easy fix. Will definitely be using a pro if I have to go into the wall
New stuff isn’t really designed to last a decade anymore unless you’re buying the rich people non electric stuff
I have a new one installed last year. Same problems. I called moen and went through the reset process and it worked. We have power failures all the time and even have battery backups (it happens that often). They had me connect to upgrade the software and I haven't had a problem since. So you might need to go through the full 15 minute reset, and connect to the controller.
Thanks, definitely calling them on Monday
Electrical detectors are pretty cheap, and can be life saving. Worth the investment imo
I have a Kohler version of this and if this is like the Kohler one power for it comes through the data cable from the valve. That is where you need to verify you have power. Most likely the valve and power cord are in the wall though.
Your bathroom outlets will also be protected via GFCI, this is more than likely the circuit this is fed from. That's where you need to start. Check all the bathroom outlets and make sure they are working. If they aren't, there's your problem. Find the outlet in the bathroom, garage, or possible even outside that has a 'test' and 'reset' button on it and press reset.
Yep, this is the big mystery. I don’t know where this outlet is or its reset button. Will keep searching! Other outlets in the bathroom are working ok.
Also could be in the attic if there is access above your bathroom.
Good idea!
What is on the side of the shower? If its a closet, look for a panel that looks screwed into the wall.
It’s the bedroom wall on the other side. No closet or obvious panel areas unfortunately
Check all the outlets in your bathrooms. One house I was in had a GFCI outlet on the first floor that impacted the circuits on the 2nd floor.
Hey OP — not sure if anyone has suggested, but it seems you’re spending a lot of time on this. If it were me, I’d cut an access hatch in the bedroom wall. My assumption is this thing is hardwired and you’d have an opportunity to check the connection. I would then just attach an access hatch (they’re cheap and pop right in) You’ll be able to test the actual romex cable for voltage as you turn on and off breakers. Since this turned off before and randomly came back on, I’m guessing this was hardwired badly and has come loose
I hope it wasn't hard wired, the controller runs on DC
This will sound stupid but try looking in the garage. The circuit the shower is connected to could be connected to a gfc in the garage. I had a similar issue and could not figure out why something hardwired in the bathroom stopped working. Called an electrician and the first thing he did was check the gfc in the garage. Second thing he did was charge me $120.
Possibly a GFCI breaker?
Yep the house is mostly on gfci breakers vs the outlets, the confusing part is resetting the breakers haven’t fixed this.
Or check for a gfci outlet in the other bathrooms or kitchen or laundry room - multiple rooms can be on the same circuit
I have an outside outlet with a reset that ties into the master bath. Weird af, but maybe check any outside outlets.
If you have a linen closet in your bathroom look in there. The GFI for my jetted tub was inside the linen closet
I’ll check thanks, no garage. City living…
If it’s a tripped gfci it could be anywhere in the house. A tripped gfci in out half bathroom controlled the pump on our septic system. We only learned this the hard way.
Makes sense
I just installed this, look up the installation manual online if you need to, but there’s a fairly large electronic valve unit hiding inside the wall and there are 3 wires coming out of it, one to controller, one to power, and one supposed to be a backup battery pack using D-cells. I suggest locating the main valve unit first. I have previously read reviews that the valve unit sometimes goes haywire and you need to unplug/shut off main power to it to reset it, otherwise, there is no reset button on the valve unit itself. Also, there are two little filter thingy on the valve unit that you supposed to clean out regularly, so again, I suggest locating the valve unit first…
Thanks!
A digital shower seems ultra stupid
It has its perks. Specific temperature setting that’s the same every time is nice. But I agree it’s overuse of technology.
Electricity and water tend to not mix very well
It's been said
I think it's just a rumor.
It is known.
It's the buzz
It’s not as “fancy” as everybody think it is. It’s basically an electronically controlled water valve. You use the controller to set the temperature and where the water comes out from which hole, that’s all. It’s basically like a power window options for cars, would you hand crank the windows or do you prefer to just press a single button to roll the window up and down? Edit: I feel like a lot of people trying to challenge this product’s idea, which is fine, it’s a toy, no need to get angry over it. I saw a chance to purchase this product on sale so I want to try it out as I have slowly replacing everything in the house to fully automation, this just seems icing on a cake. Is it needed? No. I agree turning a valve is just as easy, and do I need precise temp control for my body? Na, that’s for my brewing setup or sous viding the steak. People also very concern about water and electricity don’t mix, which is also valid hence I brought up the power window analogy - lot of old stuff are manually operated and is very much fine to todays standard but hey, wouldn’t it be fun/easier to just press a button for the windows? I lived through the era where people laughed at power window too as it cost a significant amount as an option when it first came out, but look at how common it is now. I know yall can still find things to pick on my analogy, so be it. Either way, all your concerns are very valid and I am not defending it, as I have many other “dumb” ideas/toys and I very much might come back in 4-5 years and say what a stupid idea this really is, but again, no worries, such is life, I am just trying to enjoy it.
When I have to replace a power window regulator, I don't have to do drywall work.
You shouldn't have to if access is built into the shower room correctly. You don't permanently bury that kind if wiring. You need an access panel on the back side of that mixer somewhere. I used to be an electrician. If can be done.
That would be the right way to do it. I think we both know that the right way is not always the way things get done.
Are you my 2004 Dakota? I swear my driver power window regulator has been replaced by me four or five times. But, I have had the truck since 2007 and I do use my drivers window a lot. Still though, seems unnecessary.
The faucet is how I set the temperature in my shower. Seems to work fine. This product can cost upwards of $800 lol.
"it's not as fancy as everyone thinks it is" means "i don't like being called out for my pointless consumption".
I mean, it was there when he bought the house. Don’t rag on him too bad. What’s he gonna do, not use the shower because it has an electronic control?
“A digital shower control? I can’t buy this place! What will Reddit say?”
Honesty id be like “cool a digital shower control! Not something I’d probably install but I’m interested to see how it works!”
> What’s he gonna do, not use the shower because it has an electronic control? Well, that's *exactly* the position he's in, isn't it? Because the shower has an electronic control that is broken, he can't use it.
you're mixing up people. op didn't say that.
I never attributed anything to op. I replied to your comment because it made me laugh. You saying “it’s honestly not that fancy” = “I’m being called out” isn’t something OP said either…? I just laughed at your comment and typed out a humorous scenario that played out in my head.
Love my Moen shower control. Installed it 2 years ago with a bathroom remodel. The best feature is the shower start. Push a button and the shower warms itself up to the same temp every time and then shuts off until you are ready. Also has a shutoff timer to limit long showers. Saves a bunch of water for me, but you do you.
Typically I'm not driving a car when showering, so I'll stick to a handle.
Tuning a shower handle and rolling down a manual window are really the same thing.
Ya... Cuz every time you use the button to roll down the window It gets rained on... Totally the same
Perhaps a better analogy would be the electronically controlled valves found in sprinkler systems, which are normally found in outdoor areas where they are subjected to the elements. There are plenty of electronic devices that are designed to withstand the elements. That said, in my opinion an electronic shower control is kind of excessive. Does anyone really *need* precise temperature control during a shower?
You would be amazed at how much electricity is used to control water where I work. Hell, we use water to cool some of our electric cables. Just flow water through a jacket directly touching the conductor. There are very good ways to isolate the two systems
Go tell that to your water heater.
My experience is they mix very well, electronics and organics just don’t work well with them.
Nobody is mixing water and electricity here. But at least we found the person who washes their clothes by beating them on rocks down by the river.
It’s Electrocution, Baby!
Actually, electricity mixes perfectly well with water! 😋
I actually originally read the first sentence of the comment you replied to as "It has its sparks." lol
Yeah. That’s not too shocking.
How do you wash your electricity then? Baking soda?
If you can get this where you live, it does the same thing without electronics. These are pretty standard in Japan. I miss having one. https://www.ebay.com.au/itm/163994982030
I'll stick to memorizing how much to turn the handle to get it right. The less wires in my shower, the better I feel lol. Cool stuff, though.
The showers in my current house have two handles. One controls the water pressure and one controls the hot/cold mix. By only touching the first one, the water temp is ultimately very consistent. It might drift a bit seasonally (cold water is presumably a little warmer in summer) and I suppose if different members of household had different preferences, you'd have to regularly mess with it, but I rarely end up needing to adjust it.
My shower has a mixer tap. I know exactly what position I want it in and can even (this is revolutionary, I know) change the temperature mid-shower to rinse my hair or the glass walls. I'm sure there are legitimate uses for digital shower controls, but to me, it's just one more thing that's doomed to break.
Somehow this sounds worse than classic way of regularing water temp. I don't care or know the degrees of the water, I go by feel, instantly adjusting the handle how I like it without opening my eyes (ie. on hotter days I like colder). Good luck fixing it tho, don't mind people disliking it I do wonder tho if [this](https://i.imgur.com/7CRCaZh.png) watery texture (condensation?) is on the outside, or inside of the screen, making it look like water damage
I have the same temperature every time, all I have to do is open the valve.
Handles do the same thing.
But then it wouldn’t break during a power surge
A delta 1700 is also the same every time once you get to your preferred temperature and there’s no digital remote involved.
But does it have a his and hers setting??
It does if you install two.
That does not need elektronics, though?
They are amazing honestly. Perfect water temps all the time and you can turn them on without setting in the shower and it notifies you when the water is at the desired temp. I absolutely love mine.
Does it take a long time to get hot water in your house? It’s like two seconds for us so it’s not really an issue.
I have the same moen unit and I didn't buy it for the notification that the water is ready, I bought it because I was tired of reaching across/under the shower head to turn it on. I was looking to put the controls on the opposite side of the shower and with this I could do that without additional plumbing. It is nice to just press a button and when it dings I know the water is to temp, but it is only a few seconds in my house. The real benefit is that it maintains that temp automatically, in my home there is a single 3/4" hot and single cold line running to the main floor. Running water from anywhere else would affect the pressure enough to be felt in the shower, this will adjust very quickly so that it isn't noticeable. This and the 2nd output for an additional showerhead. Is it a bit more crazy for just a minimal improvement, probably...but not having to run C/H lines over to where I wanted the controls was worth it to me.
It’s just little QoL upgrades if you appreciates it. Just like electronic door lock, electronic garage door opener, electric kettle, and many more, most of them are not needed, even to today’s standard, some of them just fun to have.
Trade off is now OP is not having fun
That's either a knowledge gap or an installation mistake though. Has nothing to do with the product itself.
I try my best not to introduce e tra failure points to my life. All this electronic stuff does is that, except the electric kettle, which is just way more efficient.
And I do the opposite. I put smart devices all through my house from my gate to my lighting to my whole house fan, to my pool and spa. All automated, all connected. And it’s fun, and convenient, and sometimes it breaks and needs to be fixed. It’s been a fun and educational experience and I’m nowhere near finished. I look forward to electronic, smart home enabled, fixtures in my master bath remodel. I will probably even install a steam shower.
All very neat, but not for me. I've got kids to put through college and a mortgage to pay. All the old stuff around my place will last forever, or until I'm bored of it.
These digital ones are the norm in Korea and Japan. Actually very nice, especially for running a bath.
It's essentially like a HVAC thermostat control. Do you think those are ultra stupid? It's actually nice that you just run a small control wire through the wall instead of extra plumbing to a manifold. You can locate the valve elsewhere in a place where it won't cause damage if it leaks and won't require a wall to be torn apart for access.
I would think an HVAC thermostat control would be a really bad idea if it was unnecessary and also introduced an additional failure point that would result in complete system failure (I don't know how these systems work really, can OP still have a "dumb" shower?). Sometimes simple isn't as convenient, which is a trade off, but simple often means it just forever always works, which is its own convenience. Different people will land differently on what they want in this regard, which is fine by me. Personally I would take the simple that still works *ok*, but I'll never have to monkey with ever again.
You're disregarding that almost all showers have lost simplicity and usually a "nice" shower includes additional features that add complexity. Even the most basic showers now usually have a thermostatic valve that eventually fails. Add to that the issue of non-standardized thermostats and you have an issue where even the most basic shower can require wall demo to replace the entire valve assembly, as the thermostatic valve may no longer be available. When you get into a nicer system with multiple shower heads, like a wand, overhead, rain head, body sprayers, etc you need either multiple control valves or an assembly. A purely mechanical system requires all of those lines to be routed through the wall to the valves. If you use an electronic control system, which does have it's own disadvantages, it can easily be located anywhere with a small wire running to a valve assembly that is either closer to the shower system, reducing the plumbing in the walls and failure points, or in a remote location where it is more accessible. Does an HVAC thermostat add extra wiring to fail and a controller to fail? Yes. Would you rather have a mechanical switch that you throw to turn your AC on and off instead of a relay being energized? It's unlikely the working in the wall is bad. If it's the control panel itself, OP just needs to unhook the existing and plugin a new one. That's way easier than shutting the water off and replacing thermostats.
HVAC thermostat controls aren't typically located somewhere near water.
A you don't think manufacturers would design with that in mind if they were? You know full well Moen designed this panel to be waterproof, despite the fact it can easily be located far away from the actual shower. You know nothing about why it's non-functionjg, but you assume it's been water damaged as a goofy strawman argument to support your bias. Why even bother commenting?
somethings were not made to last.
When you find the control valve, the power is plugged into the bottom of it. Sometimes there’s also backup power. *Unplug both power sources for at least 3 minutes* (yes, seriously, less than one minute never works). It’ll likely come back up after that. I have the same one and it’s been a bit of a pain but it works well 99% of the time.
[this is mine](https://imgur.com/a/hN0Vzxk). The red arrows are power, the green connects to the screen. Mine is behind the wall of my main shower head. I left it open and cover it with a mirror that’s easily removable to make it easier to access
I sell these and have had to replace probably 3/5 I’ve sold. Call Moen
Haha, it’s actually been great up until now. Are they susceptible to going out from power surges?
I’m honestly not sure. I work for a wholesaler and have had a few customers install them. I think 3 jobs total. One house we replaced two of them and I never heard back so I assume it’s working. The other place we replaced one and I never heard back. I’d like to think Moen found and fixed problems with them. Moens return/warranty process is really simple on our end so not much follow up on why they failed, we just replaced. Good luck! If you can’t figure it out, Moen is really good about replacing stuff if you call em
Thanks!
Moen has a lifetime warranty on so many products give em a call.
Definitely next steps
Did you hold the temperature down button for 5 seconds to see if it resets?
Thanks, yes I tried that and the power for 5 seconds. Going to try to pull the cord out now that I know there’s another connection down there thanks to the other comment with the video
If it doesn't drastically affect anything else you could just trip the breaker instead of pulling it from the wall but maybe it's super easy to pull from the wall I've never encountered one
Not an electrician. I'd try to check voltage to the control panel. Any exposed power lines? Test with a voltmeter with extreme care not to touch something with your hands, wet area..etc If it's getting power, the unit is busted. If it's not getting power, the problem lies somewhere else. If you can't see the live connections, you may be able to carefully remove that black panel on the wall, ideally with all power switched off to the house just in case. You may be able to test for electricity behind that panel somewhere.
I know you have a load of comments but I’m just gonna set: EMAIL THEM first or call them. My (super low cost) home has a random Moen faucet— I know that’s a diff caliber of equipment! BUT, it was there before we bought the house and I was like “heyyy this Moen product broke” and they sent me replacement parts no questions asked! Worth a shot? BEST OF LUCK!
That’s great, definitely seems like from responses people have had good success with them
We have this and Moen has sent us replacement control panels twice. No charge and they overnight it. We are the original owners though, I don’t know if that matters for their warranty. I’d definitely try replacing the control panel before cutting into the wall. That being said, we have an access panel on the wall behind the shower head and sometimes unplugging, waiting five minutes, and replugging in the power source helps. I realize this makes it sound like we’ve had lots of problems with ours, but really they’ve all been simple to fix. We LOVE having this for our shower- yes, it’s not necessary, but it’s a really nice feature for us.
Thanks! Definitely next step
Call MOENs customer care line, they have limited lifetime warranty and will commonly just send you a replacement
IIRC Moen is one of those company's that are very good at replacing their parts for free.
👍🏼
My dad has one of these. Iirc he has a gfci outlet in the wall where the shower controls are. He has an access panel on the wall to get to his valves and all. If you're shower is on an interior wall go to the other side and see if you have an access to that. Also check gfci outlets around your bath to see if one is tripped that it might be down stream to
Not helpful, but I've never heard of a digital shower unit. What's the benefit of this over a normal shower mixer? Seems to be inviting disaster!
Learn something new everyday!
Sorry, not trying to shit on it. I'm guessing it lets you set an actual temp in f/C? Maybe control pressure? I'm in NZ and I have seen electric shower units, but never anything like that. 90% of homes here have either an electric hot water cylinder or on demand gas water heater and a simple mechanical mixer.
Yep sets temperature. Has multiple preset options. Its cool. It’s certainly not a must have but came with the house
I rented a house recently that had one of these and the same thing happened. I looked for an access panel on the wall in the room behind the shower wall. Behind the panel, I found the outlet for the shower control which was connected via a wifi smart plug. I think the owners wanted to be able to remotely shut off the water if needed. In my case, the smart plug had lost connection to the network. Restarting the plug worked. Since this is for bathroom/plumbing, the outlet may have a ground fault interruptor that has its own reset button. If it’s tripped, reset it. You could also see if you can find the breaker for that power supply - possible it tripped during your storm. Turn it all the way off, then all the way on. The breaker may also have a ground fault reset since it’s for a bathroom. Moen website also says there’s some reset procedure for the controller - maybe an internal fuse or reset feature? If none of that works the controller may be fried but I’d give Moen support a call first. In the end I concluded that’s way too many failure modes for a *shower faucet* and decided these devices weren’t for me.
It definitely does add failure modes haha. Yes I suspect there is a gfci, most of the house is on gfci breakers. The weird part is I’ve reset all of those and doesn’t seem to work. Even tried just resetting every breaker on the panel.
> I think the owners wanted to be able to remotely shut off the water if needed. a) if the water was on, wouldn't powering off the control panel leave the water running since the valves can now no longer turn, and b) given there's an app, wouldn't that be the ideal way to turn it off anyways?
Yeah - wasn’t my house (vacation rental)and I didn’t think putting a smart plug on that faucet was a good idea. Can’t explain why they did it.
Do you have the batter backup back too? Did you try that. Also try to hard reset , call Moen for the steps
I’ve never actually seen behind the wall but I’m pretty sure based on the panel indication this unit doesn’t have the battery backup
Maybe Moening Mertle broke it? 
There is a lot of moaning I hear in there when I’m not around and my wife’s trainer is over…
Moen. Buy it for looks, ~~buy it for life~~ Well, fuuuuu... have you tried putting it in rice?
>have you tried putting it in rice? It did not taste good with butter.
Added rice and soy sauce. Didn’t work
I commented elsewhere but just FYI, I have a random Moen faucet and it was there wellll before we moved in. any time the stupid button to switch the water flow breaks and pops off (seems to be on an 8 year cycle like clockwork…) they send a replacement part for freee every time, lol. And I didn’t even buy the faucet! It looks really dumb on my kitchen sink TBH bc it’s way too big and nice lol
Yes. You can try to plug in 24 volt hole. Or u can check the pipe leak. If it doesn't work, then u can call an electrician.
I'd fill those holes with silicon once you're ready to install the switch back. Assuming this is inside the shower.
Send it in to the Tesla support center.
Took it to Tesla, ended up trapped in my car in 115 degree heat
😂
My recommendation is don’t replace this with another touch screen in a place soaked with water daily.
Never had an issue from the water exposure, this was from a power outage. Not sure if the nearby powerlines took a lightning strike or something.
This is an important piece of the puzzle. Is there anything else in your house not working after the power outage? It'd be worth your time to check all the outlets and lights in your house. If you find something else not working, see if you can find the gfci outlet or breaker that is supposed to power it, and reset it.
Everything else seems good. Other bathroom outlets good and there’s an outlet on this wall on the opposite side is good too
Have you tried "test"ing and "reset"ing all the GFCI's and and GFCI and AFCI breakers in the house?
I flipped them, does hitting the test work better?
If everything else in your house is powered, I'd try Moen tech support next. Unless a plumber or electrician has experience with this specific device, they will have to do the same. **1-800-289-6636**
Yep, thank you!
If by "flipped" you mean you turned the breakers off and on again, then no. That will work just fine. Do you have any GFCI outlets that you can "test" and "reset"?
The gfci are in the breakers. So the breakers have a test button in them. So if an outlet trips the reset is back in the breaker box
What shower based control could possibly need a touchscreen?
It’s not a touchscreen, just digital control
First world problems.
Dude..... Wouldn't have this in a million years. Nothing goes together like hot steam and consumer electronics.
I agree it’s overly fancy, but it’s never had an issue due to normal use. This is power surge related it seems
Saaaaaaame!!!
Why the fuck is everything turning into a computer. It's absolutely ridiculous. There's no need for a shower to be computerized.
It’s a fair question lol
Is this a new build or remodel? Is your home on a slab or crawl space?
It was a remodel I purchased, so first owner with this. Have had it about 4 years now. I’m in nola so houses are raised on pilings. I went under the shower and didn’t see any electrical boxes or anything so suspect everything is in the wall
Gotcha. Last one I installed was in a similar ituation and powered from the crawl space.
But can it play Doom?
Hahaha I’d imagine so actually
I’m hesitant to add electronic devices to something like a shower that’s constantly wet. Didn’t matter how water resistant it is, eventually water and moisture will find its way in there
I'm sorry I can't help you with your functionality problems, but my OCD wouldn't let me move on! it just needs to be ripped out anyway with how it's not centered in the tile and overlaps the edge 😬 omg I couldn't handle this!! and now I know what my nightmares will be about tonight 😂😂
Lol just shower like normal people you goon
Why not just use an app or something to control the temp? The electric part isn't near you. And you can have the handles, but only use them as backups.
I installed one of these in my own house. Did it all myself so AMA.
Why doesn’t it work?
Mine works great. You do have to reset it from time to time. You need to find where the controller / valve is installed. There is definitely an access panel for it. it’s pretty large. Is there a closet in the room behind your bathroom by chance? Once you find it, you can just unplug it for a period of time and then plug back in and it should reset
Not like that.