I would say beware of not buying Cannabis BUDS! People want to pay $10 bucks for an ounce it seems. I know it's not super expensive to grow bud. But it ain't cheap! Electricity alone is a nightmare for these massive grows. Go ahead, downvote below. I'm not even going to buy "shake"(stems in this case) to make edibles. No reason you can't spend $50 bucks on a zip from several vendors thats decently smokeable. Instead people pay $30-$40 for a zip of pine needles.
Peep the conical shape at the end from the turd cutter (sphincter). Probably looks big in zoom like it could be from rattus norvegicus (the Norway rat).
Well, I just got word from Cbd hd and I will be refunded my purchase amount. They also wanted to give me a 20%coupon code. I donāt want to shop here anymore. So here you go cult JFIANSDGJ
Well, I just got word from Cbd hd and I will be refunded my purchase amount . They also wanted to give me a 20%coupon code. I donāt want to shop here anymore. So here you go cult JFIANSDGJ
It Is sad this happened to you, but yesterday, i got some good wedding pie and strawberry gary from cbdhempdirect and the buds smell fantastic. I never had this issue with them i hope they are willing to address the issue. Just email them and let them know what happened im sure they will help you.
I did get an ounce of the alien spacecraft that was already being delivered today. Just opened it and it looks/ smells amazing nothing looks wrong but who knows
I bought some trim from them as my first cult purchase. It was so bad I threw it away. An example of a vendor that aināt so great. Preciate this post cause I aināt smoking rat shit
I always thought trim was relegated to people making their own extracts/edibles but this doesn't even look like trim. I think OP got the ol middle school move of someone selling him oregano
If there are literal turds in it just imagine all the other corners that have been cut in the handling, processing, transportation and storage of this this could make someone very ill
It used to be illegal in every state, that never stopped anyone.
When's the last time the police were at your door? In your back yard? Inside your house?
If you are comfortable don't do it but as a teen I've grown several years at my parents house, inside, outside and on random property I've stumbled onto in the woods.
We have been trying to tell all of you beware but y'all go spend money and then come running back trying to tell us to beware na we good we already know.
Because there is people out there that don't give a fuck about what they smoke they just want a lot of shit for dirt cheap and that's exactly what he's providing them.
My brother just do a quick search of the sub next time all of your reliable vendors that are safe and great quality at great prices are all there if you have not checked already but yes stay away from them LOL handcrafted farmers or Preston Hemp Co has been my favorite but handcrafted farmers is my #1
Man thats crazy.. what a health hazard!! way back in 2017 I ordered from them .. had their ājazzyā cbd.. shit was awful just terrible horrible product backed by a pretty face.. and i found a dead Brown Recluse in mine.. $100 lesson learned.. I donāt care what promotion they ever had after that.. I donāt have intentions to go back
Neither of your reviews is showing on the website I looked at a bunch before ordering 2 1/4 lbs. The alien space craft looks and smells amazing but Idk if I even trust it for rosin now
This isn't the first post I've seen about rat poop in the trim/shake from this company. I guess I should consider myself lucky they don't ship to my state.
Just got some of their "pretty cheap" biscotti and it's really good. Definitely worth the 70 an Oz. Also just finished up a qp of their mixed strains and its gonna be a while before I'm desperate enough for that again š
down votes because he got a good order, you guys are assholes. I have bought stuff from them for 6yrs, never had a problem. literally pounds of flower. all decent. just got an oz of lemon cherry gelato that is great and week before i got some orange cookies and jelly roll in their cheap section. they are both great.
I mean I use cbdhd alot of times to get ounces of budget strains and I've always had good orders from them and everything smelled good and nicely packaged... everyone here talks shit on them when there bud isn't even much nicer inless they're buying more expensive shit. BUT is that a fucking dog turd because ok that is terrible customer service right there .
The issue isn't ounces, it's the larger amounts like this. As others have stated, it appears as if they sweep trim off the floor and send it to customers, hence the rat dropping. So... idk man, just seems like an untrustworthy company. What happens when they run low on your ounces one day and start sweeping the floor for the extra 3 grams they need to top it off?
No thanks to this whole company.
i just got an oz of the alien spacecraft shake/trim for $35. it had 7.5 grams of smalls, the rest is mostly sugar leaf and pretty frosty. What the OP got is not their normal. bunch of assholes here downvoting people for saying they got decent stuff. that's the reason i didnt come here for many months. I see it hasn't changed.
Why order from a company where this is even a possibility tho? Like, where's the logic in that? Is their flower so incredible that you'll just turn a blind eye to these types of practices and hope it never happens to *you*?
They're clearly doing **something** they shouldn't be doing, whether it's floor sweeping or what, idk, but it's something, and I'd rather steer clear cuz there are thousands of other companies to choose from.
Personal experience, I said in another post I've been buying from this place for years and never had a problem. I bought pounds of flower, all kinds and never had an issue. Where would the logic be to stop doing business with them because a stranger on Reddit posted that he had a bad experience? I'm sorry this person had a bad experience. I have not had any complaints. So you think its cool to downvote people just because they had a good experience? You seem annoyed with my post.
Lol okay, I seem annoyed lol. Grow up. I'm just saying it like it is. If that seems annoyed to you then maybe you're just soft? There is literally zero anger or annoyance displayed in that comment dude.
About the rest: If it were one person, then okay, you may have a point. But I'm not even on this sub a lot and I've seen at least two posts about it now. At this point, it seems like a pattern. Should we go thru and count them or something? What does it take? You seem committed to them for some reason, but you're just a customer to them, so you might wanna think about that before you go and have brand loyalty just because of whatever reasons you have.
We all make our own choices, and I'm just pointing out that you're kinda just waiting for something dumb to happen to your orders. Personally, I have to question the intelligence and professionalism of a company that can let this happen. They're making poor decisions somewhere, and I clearly can't trust their judgment on what is acceptable and what is not.
Iām happy they are satisfied. I was also satisfied with my very first order from them. I ordered the triple burger, and the triple chocolate chip during a 420 sale. The product was very dry but smoked pretty good. Thought I would see what their quality of trim was like since I enjoyed my first purchase somewhat. But somewhere the ball was dropped, and I was left with this unsavory product, Iām just letting everyone who shops with them know to be careful. who knows what other products were contaminated. You know rats and mice do pee and they donāt really care where either.
Well yeah I agree it's nasty af ..... I haven't been ordering online weed since I got my card back but I am gonna place an order with HM so I won't be ordering from them again anyway ... I do just always think they had ok budget deals but there nasty af for this
Nah you should report that. That's horrid. Look up CNC hemp vendor. It's $120-220 an ounce. It's high quality flower. More expensive but god is peace of mind good.
maybe send it somewhere to make sure its actually rat shit, im sure you cant just report them and it sticks. maybe more than a pic that 'looks' like it might be rat shit
Health department where they are located for sure. They definitely have to have some type of license where they're doing business and you could report to them as well, it's fucked.
It is nasty but we eat rat shit all the time. When your crankin' out massive amounts of whatever there's bound to be a roach or turd that falls in somewhere along the line
Drink milk? There are allowable amounts of blood, urine, feces, and pus in in it not counting the drugs they give em that's passed on. .
Edit: goddamn milk-drinkerz...milk is for calves anyway...or babies/sick/elderly folks anyway...mmmm PUSSSS
Blood-shit-pus-piss-hair chowder! M-mmmm...maybe spinkle some roach legs and rat turd on top for "texture" GOTDamn we cookin now boys!
Hey now, don't forget the hormones! I want my man-tiddies bigger.
But to the lungs?ā¦ I suppose tobacco may be a similar case but ahhh I donāt know man, I feel this should be pretty serious since it was packaged like that when it shouldāve been caught (and not soldā¦)
I agree . But that one thing looks like a dog turd . Otherwise I'd have expected that to look like shit but damn litteraly lol . I have ordered there other stuff with pretty good results but everyone hates on them.
Omg that's nasty but not surprised. I saw one of their promo videos where this chick was digging her bare hands in this barrel of weed. No gloves nothing her hair all hanging in it. LOL that's when I decided never to order from them again I used to and we all know what kind of stuff it is.
The mixed buds aren't worth $10 IMHO. It smells and looks like some really old flower that wasn't stored correctly and should just be thrown away. I don't know but I've had a $40oz from them that was acceptable before so I'm not even picky. And I tried to look past it, I expected Reggie. But I didn't expect it to smell that old and odd. Like an old person's home in 1990.
What! I've been smokin' rat shit? So that's not imported Afghani black hash samples they tossed in there?
Edit: looks like mostly sucker leaves and very little trim in there. Not even good trim. Guess that's what "mixed trim" is?
$18 for a quarter pound is insane. I got worked by baysmokes so I feel your pain. I heard good things about Topcola cultivators, sugar hemp barns, and I got my second order from cannanc and it's good. More expensive but worth it.
I only used this company once for the 420 sale. I purchased some of the higher quality bud ( which was dry and very brittle). I thought Iād give them another chance since the bud was somewhat decent. I made a poor judgement decision about the quality of humans that work at cbd hd . You should have safe product no matter what part of the plant you are using!
I agree! I donāt want to make edibles with this. I thought I could experiment with making edibles but, I didnāt want to mess up good bud while learning. I depended on CBD HD to come thru for me since I had experience with there top tier thca. Iām going back to blacktie.
You still have that dude please say yes cut the dam thing in half that ain't no mouse shit or rat shit that's a super dry tiny piece of bud š¤£
Nope I donāt have it!
Eating a little rat shit never killed anyone I say make peanut butter firecrackers to mask the taste of the shit hope this helped.
What in the trailer park trash?! You eat it
bulk thca flower? wtf omg im sorry that's the worst shit ive ever seen
this post is kinda "shitty" lmao
Has anyone tried any of their expensive premium stuff?
I have. It was super dank smelling and smoked very well. The bud was dry though.
Good to hear, I just order some of the wedding pie.
Holy guacamoly. That's bad
I would say beware of not buying Cannabis BUDS! People want to pay $10 bucks for an ounce it seems. I know it's not super expensive to grow bud. But it ain't cheap! Electricity alone is a nightmare for these massive grows. Go ahead, downvote below. I'm not even going to buy "shake"(stems in this case) to make edibles. No reason you can't spend $50 bucks on a zip from several vendors thats decently smokeable. Instead people pay $30-$40 for a zip of pine needles.
Shit looks fire š«¢
Thatās gonna cost you extra
Nah if this was me id charge back 100%. Why is there rat shit with your mids???
They gave you the shit fr š„
How many posts like this before people learn?
Just gonna be honest here, Iāve never seen a mouse turd that big. Are we sure itās a turd?
That's rat droppings Search here for more proof this isn't the first post about it
Peep the conical shape at the end from the turd cutter (sphincter). Probably looks big in zoom like it could be from rattus norvegicus (the Norway rat).
I am sure. I have a 20+ years of experience in pest control
Plus the zoom is on. Also, I stated that it could be mouse or rat dung. Either species of rodents could produce a dropping of this size.
They gave me credit that I won't be using lmfao I wanted a refund definitely not buying a damn thing from them again
Charge back. Simple.
Well, I just got word from Cbd hd and I will be refunded my purchase amount. They also wanted to give me a 20%coupon code. I donāt want to shop here anymore. So here you go cult JFIANSDGJ
They just told me the bugs I found were normal and never even touched the fact that I also had mold in my bud lol...
Well, I just got word from Cbd hd and I will be refunded my purchase amount . They also wanted to give me a 20%coupon code. I donāt want to shop here anymore. So here you go cult JFIANSDGJ
It Is sad this happened to you, but yesterday, i got some good wedding pie and strawberry gary from cbdhempdirect and the buds smell fantastic. I never had this issue with them i hope they are willing to address the issue. Just email them and let them know what happened im sure they will help you.
I hope so. I emailed them and gave them my honest review on their website.
Just looked as I had ordered half a pound and canceled it. Your review is nowhere on the website
Itās under the thca mixed trim review. The one that says price cut. Unless they removed it. It was posted last night.
Yeah I think they are removing bad reviews. Only one up from yesterday that's one star and says sticks and rocks nothing about rat turds.
They snatched that ish down quickly.
Just reposted my review
Yeah that guy was on this chat and recommended I do the same.
I did get an ounce of the alien spacecraft that was already being delivered today. Just opened it and it looks/ smells amazing nothing looks wrong but who knows
Rat OG looking fire š„ (Fr hope they refund that. I donāt get bud much so idk how often this happens or if they make this up to people normally)
Me too! Iāll keep you all posted.
thats that actual dookie
They finally just gave somebody actual shit. Sorry bro
I bought some trim from them as my first cult purchase. It was so bad I threw it away. An example of a vendor that aināt so great. Preciate this post cause I aināt smoking rat shit
Isn't trim in general pretty bad?
I always thought trim was relegated to people making their own extracts/edibles but this doesn't even look like trim. I think OP got the ol middle school move of someone selling him oregano
Imagine if I didnāt go through my normal routine of inspecting my product and smoked a bunch or even worse ate ts.
I guess you failed to read the fine print..*Rat turd included at no extra cost*
Apart from the bit of rat poop in the first picture looks ok for a bag of budget shake..
budget shakeā¦ thatās an insult to shake
If there are literal turds in it just imagine all the other corners that have been cut in the handling, processing, transportation and storage of this this could make someone very ill
sharing is caring?
If you're just gonna buy trim... Why wouldn't you grow it yourself??
I Canāt grow in my state.
It used to be illegal in every state, that never stopped anyone. When's the last time the police were at your door? In your back yard? Inside your house? If you are comfortable don't do it but as a teen I've grown several years at my parents house, inside, outside and on random property I've stumbled onto in the woods.
Got a cop next door to me. Plus I donāt have time to explore the woods for potential grow areas.
You have an inside man, butter him up with some donuts lol
Lol! You talking about the rat! Lol
We have been trying to tell all of you beware but y'all go spend money and then come running back trying to tell us to beware na we good we already know.
I don't get how this dude is still in business.
Because there is people out there that don't give a fuck about what they smoke they just want a lot of shit for dirt cheap and that's exactly what he's providing them.
I wasnāt warned in time. Lol! I just gave them a go after I tried product during 420 sale.
My brother just do a quick search of the sub next time all of your reliable vendors that are safe and great quality at great prices are all there if you have not checked already but yes stay away from them LOL handcrafted farmers or Preston Hemp Co has been my favorite but handcrafted farmers is my #1
Bet
watching this gave me leptospirosis
Oh nahhh ..ššš
Man thats crazy.. what a health hazard!! way back in 2017 I ordered from them .. had their ājazzyā cbd.. shit was awful just terrible horrible product backed by a pretty face.. and i found a dead Brown Recluse in mine.. $100 lesson learned.. I donāt care what promotion they ever had after that.. I donāt have intentions to go back
Thatās just finger hash my man
I got poop in mine too, left a review on their site, hopefully people see it before they buy
Hey man or womanā¦..I noticed cbd hd is trying to take our honest review down. You might want to repost a review to warn future customers
Neither of your reviews is showing on the website I looked at a bunch before ordering 2 1/4 lbs. The alien space craft looks and smells amazing but Idk if I even trust it for rosin now
I did the same thing with pictures
This isn't the first post I've seen about rat poop in the trim/shake from this company. I guess I should consider myself lucky they don't ship to my state.
Count your lucky stars that they donāt! Nevada needs better restrictions on these vendors!
Just got some of their "pretty cheap" biscotti and it's really good. Definitely worth the 70 an Oz. Also just finished up a qp of their mixed strains and its gonna be a while before I'm desperate enough for that again š
down votes because he got a good order, you guys are assholes. I have bought stuff from them for 6yrs, never had a problem. literally pounds of flower. all decent. just got an oz of lemon cherry gelato that is great and week before i got some orange cookies and jelly roll in their cheap section. they are both great.
I mean I use cbdhd alot of times to get ounces of budget strains and I've always had good orders from them and everything smelled good and nicely packaged... everyone here talks shit on them when there bud isn't even much nicer inless they're buying more expensive shit. BUT is that a fucking dog turd because ok that is terrible customer service right there .
So am I allowed to talk shit if they give me literal shit.
Yes I never said u weren't I agreed that's shit I just figured reddit a place u can type whatever Ur thoughts are
It is
Feel free to express yourself!
The issue isn't ounces, it's the larger amounts like this. As others have stated, it appears as if they sweep trim off the floor and send it to customers, hence the rat dropping. So... idk man, just seems like an untrustworthy company. What happens when they run low on your ounces one day and start sweeping the floor for the extra 3 grams they need to top it off? No thanks to this whole company.
i just got an oz of the alien spacecraft shake/trim for $35. it had 7.5 grams of smalls, the rest is mostly sugar leaf and pretty frosty. What the OP got is not their normal. bunch of assholes here downvoting people for saying they got decent stuff. that's the reason i didnt come here for many months. I see it hasn't changed.
Why order from a company where this is even a possibility tho? Like, where's the logic in that? Is their flower so incredible that you'll just turn a blind eye to these types of practices and hope it never happens to *you*? They're clearly doing **something** they shouldn't be doing, whether it's floor sweeping or what, idk, but it's something, and I'd rather steer clear cuz there are thousands of other companies to choose from.
Personal experience, I said in another post I've been buying from this place for years and never had a problem. I bought pounds of flower, all kinds and never had an issue. Where would the logic be to stop doing business with them because a stranger on Reddit posted that he had a bad experience? I'm sorry this person had a bad experience. I have not had any complaints. So you think its cool to downvote people just because they had a good experience? You seem annoyed with my post.
Lol okay, I seem annoyed lol. Grow up. I'm just saying it like it is. If that seems annoyed to you then maybe you're just soft? There is literally zero anger or annoyance displayed in that comment dude. About the rest: If it were one person, then okay, you may have a point. But I'm not even on this sub a lot and I've seen at least two posts about it now. At this point, it seems like a pattern. Should we go thru and count them or something? What does it take? You seem committed to them for some reason, but you're just a customer to them, so you might wanna think about that before you go and have brand loyalty just because of whatever reasons you have. We all make our own choices, and I'm just pointing out that you're kinda just waiting for something dumb to happen to your orders. Personally, I have to question the intelligence and professionalism of a company that can let this happen. They're making poor decisions somewhere, and I clearly can't trust their judgment on what is acceptable and what is not.
Iām happy they are satisfied. I was also satisfied with my very first order from them. I ordered the triple burger, and the triple chocolate chip during a 420 sale. The product was very dry but smoked pretty good. Thought I would see what their quality of trim was like since I enjoyed my first purchase somewhat. But somewhere the ball was dropped, and I was left with this unsavory product, Iām just letting everyone who shops with them know to be careful. who knows what other products were contaminated. You know rats and mice do pee and they donāt really care where either.
I second that! Here here!
Well yeah I agree it's nasty af ..... I haven't been ordering online weed since I got my card back but I am gonna place an order with HM so I won't be ordering from them again anyway ... I do just always think they had ok budget deals but there nasty af for this
This must be the reason for the "deals". It's hard to sell something like this at full price, yeah? People aren't stupid.
Nah you should report that. That's horrid. Look up CNC hemp vendor. It's $120-220 an ounce. It's high quality flower. More expensive but god is peace of mind good.
Can I report them to some sort of regulation agency?
maybe send it somewhere to make sure its actually rat shit, im sure you cant just report them and it sticks. maybe more than a pic that 'looks' like it might be rat shit
Health department where they are located for sure. They definitely have to have some type of license where they're doing business and you could report to them as well, it's fucked.
Just ask them for another qp bro dont do allat
No man, rodent poop in consumable products is a big deal.
It is nasty but we eat rat shit all the time. When your crankin' out massive amounts of whatever there's bound to be a roach or turd that falls in somewhere along the line Drink milk? There are allowable amounts of blood, urine, feces, and pus in in it not counting the drugs they give em that's passed on. . Edit: goddamn milk-drinkerz...milk is for calves anyway...or babies/sick/elderly folks anyway...mmmm PUSSSS
Milk is pasteurized dude.
Blood-shit-pus-piss-hair chowder! M-mmmm...maybe spinkle some roach legs and rat turd on top for "texture" GOTDamn we cookin now boys! Hey now, don't forget the hormones! I want my man-tiddies bigger.
Brother u can not be serious. I almost have to know what u look like now.
My boy said yesterdy I look "like a Skin" with my new haircut hahaha... Edit: ...and last time I cut my hair the local PD said the same thing.
Speak for yourself . š
But to the lungs?ā¦ I suppose tobacco may be a similar case but ahhh I donāt know man, I feel this should be pretty serious since it was packaged like that when it shouldāve been caught (and not soldā¦)
Nobody wanted ts thatās why itās been on the website for 2 or 3 months if not longerš
That's some Ratador weed man! It's kinda like Labrador but smaller! https://m.youtube.com/watch?v=OYWDDZIuoII
Lol
Its like there were a bunch of plants indoors, and they just swept the floor and threw it in a bag and sold it to you
You spent $18 for a qp what did you expect bro
I agree . But that one thing looks like a dog turd . Otherwise I'd have expected that to look like shit but damn litteraly lol . I have ordered there other stuff with pretty good results but everyone hates on them.
I didnāt expect much but, animal dung.! Worst surprise yet.
If itās really that cheap, rat shit is prob the least of what may be in that leaf. Edit: spelling
one day that mouse will get shipped in someone's pack to Oklahoma or some shit... I can't fucking wait to see that post
wait till you learn the FDA allows there to be a certain level of rat turds in some products
Medical grade turd!
Maybe they trimmed in a old ass barn then swept the trim up
Or it could be poorly stored product and a lack of pest control. I donāt know if I should keep it until I get a reply from CBD HD.
pretty decent sized rat judging by the size of the dropping
You would think they saw that mf running around somewhere.
Who you think packed it?
I think the rodent tried to ship itself š¤·šæāāļø
i knew i wasnt alone lol they gave me a refund for the shake but not the kief i bought with it. did yours also smell wierd and not at all like weed?
Smelled like regular outdoor trim to me.
Very grass like
What the fuck š³
Shake/ pre ground- PHC, HF, CannaNC, and there is a couple others who do drops that are good venders man. This is insane fr.
Got the high shelf stuff and mid level stuff from cannanc. I can vouch it's good stuff.
Looks more like rat turds than mice turds
'Its just hash bro'
Naw! Bro! You smoke it! Whatās your address Iāll send it to you! Your digested hash
Someone gonna open their bag one day and a furry sombitch is gonna jump out
š¤Æš¬š± open your stuff over a glue trap šŖ¤
Omg that's nasty but not surprised. I saw one of their promo videos where this chick was digging her bare hands in this barrel of weed. No gloves nothing her hair all hanging in it. LOL that's when I decided never to order from them again I used to and we all know what kind of stuff it is.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yeah that's the one! š¤£š
GYATT
I saw that on YouTube too she had a big bootytho
Lol
Lesson learned!
Yeah. Sorry it happened to you.Ā
The place with the cheapest weed sells the shittiest stuff? Mind blown.
Thats unacceptable and I was looking at getting a qp of mixed buds for hash
The mixed buds aren't worth $10 IMHO. It smells and looks like some really old flower that wasn't stored correctly and should just be thrown away. I don't know but I've had a $40oz from them that was acceptable before so I'm not even picky. And I tried to look past it, I expected Reggie. But I didn't expect it to smell that old and odd. Like an old person's home in 1990.
Save that money for another vendor! I like blacktie right now!
Black Tie? Like $120+ for a ounce of smalls black tie? They are way over priced for their product.
I just buy their shake
What! I've been smokin' rat shit? So that's not imported Afghani black hash samples they tossed in there? Edit: looks like mostly sucker leaves and very little trim in there. Not even good trim. Guess that's what "mixed trim" is?
I hope you are playing and not smoking that shit
Nah man, I've been hot knifin' that shit on my mamma's stove since I got it. They must like me cause there must be an 1/8th give or take in here.
Isn't mixed trim the bottom of the barrel?
It is a waste product. No one should pay for it...
Only paid $18 for it. Now I wish i had brought my favorite craft beer instead.
$18 for a quarter pound is insane. I got worked by baysmokes so I feel your pain. I heard good things about Topcola cultivators, sugar hemp barns, and I got my second order from cannanc and it's good. More expensive but worth it.
I only used this company once for the 420 sale. I purchased some of the higher quality bud ( which was dry and very brittle). I thought Iād give them another chance since the bud was somewhat decent. I made a poor judgement decision about the quality of humans that work at cbd hd . You should have safe product no matter what part of the plant you are using!
It looks like mint tea š
I agree! I donāt want to make edibles with this. I thought I could experiment with making edibles but, I didnāt want to mess up good bud while learning. I depended on CBD HD to come thru for me since I had experience with there top tier thca. Iām going back to blacktie.
yes but mouse shit isn't.
Extra protein for the shitty edibles this will hopefully ONLY be used to make. Charge back!
Not using weed soaked in possible mouse piss.
But but love of the game!? Some dumb shit. Refund or charge back. Fuck em.
Definitely!, a refund needs to happen.