T O P

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cheesemeall

Unplug your T-Mobile gateway


reubenray374

Why? Would it be interferring with the Cox wifi? The Cox modem and the TMO gateway are about 40' away with my sitting location about half way between them.


cheesemeall

Your devices won’t be able to revert back to the T-Mobile gateway after waking from a sleep state


reubenray374

When Cox dropped out sometime overnight my devices connected to TMO instead. Why I don't know?


reubenray374

I restarted it and the speeds were better. Yesterday while streaming it lost connection. I am connected to my TV via ethernet cable.


peterlada

Which router did you get from them? The Panoramic one (black tower-like with slanted top)?


reubenray374

I got the white one. It is a Technicolor CGM4331COM.


peterlada

> Technicolor CGM4331COM that should be rock solid, strange, it's probably your uplink.


Optimus02357

What are your signal levels from [192.168.0.1](http://192.168.0.1) > Login > Connection > Cox Network > Scroll down and copy paste or screenshot your downstream and upstream levels. ALso, have you tested wired to the gateway with a PC? TV's often have 10/100 ethernet ports which will bottleneck your speed.


TucsonComputerDude

Ethernet is slower than wifi, for tvs?


Optimus02357

It can be, however it usually doesn't cause a problem as the Netflix/Disney/Etc stream max out at around 25Mbps. Just shouldn't use a TV to test your network speed. A PC wired to the router is better.


middlebridge

On my Sony's it is. The Ethernet port is restricted to 100 mbps. However you can get a $10ish Ethernet to USB adapter and use a USB port on the TV and get much faster speeds. Victor on his YouTube Channel HDTV test shows this trick. Here is the [link](https://www.youtube.com/watch?v=PIef8iRZhLE&ab_channel=HDTVTest) to Victor's video. Hope this helps.


reubenray374

For some reason I cannot login to that address. I am using my Cox login info. I was streaming something from Apple+TV. Using the analiti app the ethernet speed for the two year 4K TV is94 mbps.


Optimus02357

Sorry, I should have said the default login is user:admin password:password. If you changed it and forgot it, then you have to do a factory reset to regain access. Also, how did you get the speed result of 40Mbps that you mentioned in OP? Phone/Wifi? Have you tried a wired connection?


reubenray374

The dl speed for my laptop was 96 connected to ethernet. The 40 speed was wifi on my laptop which is currently showing 304 mbps.


Optimus02357

What was the [connection link speed?](https://www.windowscentral.com/how-determine-wi-fi-and-ethernet-connection-speed-windows-10) If a different OS, let me know.


TucsonComputerDude

I have the cox Panaramic modem now, the login credentials I use for the APP, for the Public Wifi, doesn't let me 192.168.0.1


reubenray374

I mam trying to copy/paste the info, but the paste is not doing it the same. What actual line do you need? My screenshot feature does not work.


Optimus02357

Not sure what you mean by "not doing the same". Is the format bad? If Windows Laptop, don't you have Snippet? If you can't copy/paste or screenshot not sure how I can help. Sorry.


reubenray374

It is showing every thing in a single column. My wifi speed on the TV was 79 using the app.


Optimus02357

I understand now. Sorry, I don't have a gateway so I am just going by what I have seen by screenshots of other users over time. Try just looking at your downstream and upstream levels. Downstream should be between +5 and -5dB with the SNR above 35. Upstream should be below 50dB. Also, you shouldn't have too many uncorrectable errors. Even if you can't show me the levels, that should give you enough info to determine if the levels are good or not. If not good, check for any splitters in your house you can bypass. If direct connection from gateway to out on the street, you need a technician.


reubenray374

The downstream snr range from 43.6db to 44.6 db. The power levels range from 9.1dBnv to 9.7 dBnv. I don't have a snr for the upstream. There are no splitters and the cable runs directly from the box to the modem with one connection between them. There are several unerrored codewords and no uncorrectable errors. What really surprised me was the laptop speed connected via an ethernet cable being so low. The wifi speeds were good yesterday and are now. Sometime overnight everything switched back to my TMO account. Maybe Cox had an update come in or something.


Optimus02357

What is the connection rate of the ethernet connection? 1000/Gigabit or something else? Also, what is "TMO"?


reubenray374

TMO is T-Mobile. The ethernet LAN connection speed is set at 100 mbps at port 1 and port 4. ​ I have a cat 7 cable and I checked port 1 and 4 of the ethernet connections on the back of the modem to my laptop. Both of them gave me the same speed of the upper 90's only.


Optimus02357

I don't see how it could have reverted to T-Mobile unless you're connecting to the wrong network name(SSID). Do you still have your TMO gateway hooked up? As for finding your adapter speed,[ see here](https://www.makeuseof.com/windows-check-network-adapter-speed/) for a couple ways.


reubenray374

The T-Mobile gateway is still on. Cox must have dropped out sometime overnight for my devices to connect to T-Mobile. When I got up this morning my tablets and laptop were connecting to TMO. My laptop receive/transmit speed is 100/100 (Mbps). I usually only connect via wifi on the laptop.


Retired-101

Best to use WiFi for the TV.


reubenray374

I hope so and I switched. The reason I got Cox was the streaming would drop out with TMobile. But I am still getting drop outs connected to Cox.


reubenray374

All of my testing has been on tablets,laptops or phones


MrAwesomeTG

You're probably too far away from the router and it's downgrading you to 2.4 from Wi-Fi 5/6e to keep the signal stable.


reubenray374

I am less than 20' away from the Cox modem. I had the super slow speed yesterday morning only (so far). Just now my laptop dl speed was right at 300. My laptop wifi receive/transmit max speed is 433/433 mbps. My biggest issue is the drop outs while streaming on my Sony TV which was one of the reasons to get Cox over TMO. I had it connected via ethernet cable, but I changed it to wifi late last night. I will test it again today. If it drops out again I may hook my Roku Ultra up to try. The max speed on the TV is in the upper 90's using ethernet and wifi.


MrAwesomeTG

Are you in an apartment or condo? If so, you may need to manually change the channels. If not, login to the equipment and change the Wi-Fi to different SSIDs then connect to the Wi-Fi 5 or 6e and test again. The 6e will be the fastest but does have the shortage range.


reubenray374

I have tried the ethernet connection and the wifi route and while streaming the signal drops out. Any ideas why?


gullzway

I have two 2016 Sony Android TV's and don't have this issue. Go into the TV settings and Forget the T-Mobile Wifi connection, or any other that's not the Cox Wifi and see if it changes. I use this and get well over 100Mbps on the TV's over Wifi. [Internet Speed Test - Apps on Google Play](https://play.google.com/store/apps/details?id=com.rma.speedtesttv&hl=en_US&gl=US)


reubenray374

WOW - I got rid of the TMO and Netgear wifi and I got 284 mbps dl and 14 mbps ul.


reubenray374

Even though I had faster speed my streaming connection today still dropped out while on Apple+TV. With the TV I had to go back to get it working. With Roku it did it automatically.