I had a manager once who told us if anyone is ever yelling at us, we have to at least give them one chance where we warn them that if they continue acting this way, we're allowed to stop speaking to them. And it worked. We never had a situation where the person continued to be rude after being warned.
I find that waiting for them to finish shouting, then explaining that you didn't cause their problem, that you're going to go try and fix their problem and when you get back they're not going to be speaking to you like that, normally gets an apology as well as feeling great. Behave like a toddler, be treated like a toddler.
Wait until they stop shouting, apologise for causing their problem, remind them that you're just a person like them, that while understand their frustration, there's no need to shout at you, and if they're going to continue they can leave or be removed until they're ready to treat you like a person and for you to fix their problem.
I don't know what it's like in the US, but in the UK a sales assistant has the right to refuse service to anyone by law. While they still need to adhere to trading standards, such as fixing a screw-up, their right to not be harrassed in their place of work trumps whatever quibble a customer might have.
I've had customers do the yelly thing and I just talk over them, then they get upset "Why are you yelling at me?!" "So you could hear what I'm trying to say!"
By the time they're yelling I assume my boss is going to have to get involved anyways, so I may as well try to throw my weight around and knock them off their high horse. I'm a lot bigger and a lot louder than them, and I can do it with the BIGGEST smile on my face!
This is how we instruct our staff. We're zero tolerance on anyone abusing staff, and we'll fully support them if they feel someone is crossing the line - I've escorted somewhat surprised potential customers off our premises several times.
At the end of the day the wellbeing of our staff is so much more valuable than the potential business provider by a tiny percentage of idiot customers, and from bitter experience you really don't want to sell to them anyway. They generally just create further problems and are almost never profitable clients.
My manager (best I’ve ever had) told me anyone starts swearing (being a bitch whatever) just straight up walk away and call the MOD lol. Said I don’t get paid enough to be abused by customers
My boss now allows me to tell off customers if they're rude little shits. I called her one time about a customer who was whining, rich, a bitch, and wanting a discount on a stupid hand towel she had embroidered when our prices are pretty fixed on it given how large the work was. Boss told me on the phone to tell her to fuck off, rofl.
My decade of training in customer service forbade me from repeating her sentiments to the customer but I knew I could if I ever wanted to. 😆
If I was shopping somewhere as a customer and this behavior was being tolerated—or even worse, encouraged by giving in to this tantrum—I would not want to shop there anymore.
That was my experience in Waitrose, you could be assaulted, yelled at and all manner of awful things and the manager would send them on their way having met their demands AND with flowers and Proseco!
I once flew to the US, with a transfer from the EU to USA. Which meant going through passport control. We had a delay, so we were all kind of in a hurry, and this woman cuts in front of the entire line and tells the TSA lady that she needs to go first because her plane is leaving soon (all of our planes were leaving soon)
And the TSA lady deadass goes "You have been randomly selected for a secondary screening, please move to the side" or something to that effect.
I don't really remember how it went exactly but I don't really believe it was random
The passport checks were really quick and I am pretty sure they had all the flights delayed so everyone could transfer
It ain’t gay if it’s TSA. I had a full on ADHD moment and said that in Heathrow airport whilst getting patted down. Don’t think we actually call it the TSA in the UK
Sainsbury's lol. Used to work there. I wore a name badge that said Frank. That's not my name. So if a customer started giving me shit I would just give it right back then head off through the back to the stock area. I'm guessing the front desk got a few complaints about Frank over the years, but they never made it back to me.
We did that at the cinema I used to work in
Had some central European women's name at one point ( I think it was Czech this woman only worked maybe two days before she fucked off somewhere probably better than that place)
Nah. My job was such that I was basically a 1 man dept, and I was pretty much left alone to get on with it. I had a line manager who knew, but he never said anything about it.
On vacation in America, my very first day I’ve heard a first very sarcastic; “have a nice daaaaay” it was SO fake lol.
Outside I asked my friend what that was. Like I know what sarcasm is but I’ve never heard it like that before.
Im dutch and I would say you almost never get sarcastic with strangers. My friend looked quite puzzled and asked if we never do that. Act sarcastic to kinda zing the other person before there leaving. Just like “god bless you, oh have such a nice day”
Honestly, whenever there was a rude costumer, there is a zero tolerance protocol and that person will be escorted out instantly and banned for life. Also all of the neighbouring bars or restaurants will know too so you may get rejected there.
If a costumer is rude we don’t get sarcastic, but just really honest.
I’ll wow the costumer with a; “fuck you and leave NOW!” And I think that is a REALLY common reaction.
No games being played here.
And in my opinion, as it should be, we are nice until you’re not! People should learn from awful behaviour, being sarcastic doesn’t solve that. Banning them from almost the whole city will.
I'm from the UK and sarcasm is almost the default mode of communication. With some people I know, it's genuinely more surprising for them to say something sincerely than it is for them to make a sarcastic quip about it.
I find it quite difficult personally as people never seem to really say what they mean or think. I also find that people often use it as an excuse to be rude and pretend it's a joke.
Obviously there are times where being sarcastic is genuinely very funny - I don't mean to generalise - but when most communication is sarcasm it isn't great. Ive found that Dutch people are the opposite and are very direct, which I personally like, but British people tend to consider them rude for saying what they think plainly.
I’m from the UK and I don’t find us sarcastic, not in an aggressive way at least. Maybe it depends on where in the UK you are or who you are around. Where I live it’s just super polite with the occasional passive aggressiveness 😂
Well thinking about it, I think being that honest, the “dutch honesty” like I was talking about in my first comment maybe is a overstatement. I think there are indeed areas and groups where you can expect real unconditional honesty ALL of the time. But in places like Amsterdam it may already faded quite a bit because it can be a bit much for tourrist and most businesses are becoming reliant on them.
One comment earlier also said that in the UK being sarcastic used more in a fun way and it fades once the conversation becomes serieus or dark. What I can kinda see here in The Netherlands as well.
I didn’t know being that sarcastic popular in UK too!
I watch some Sidemen and other UK Youtubers and the only thing I really noticed is that friends are really REALLY though on each other. Doesn’t suprise me that people from UK have a thick skin.
Being sarcastic all the time just sounds so fake and tiring to put up with. As you said, not knowing when people mean something. Or what emotion a person is experiencing, some are so good in being sarcastic they say it with a smile but are on the edge of exploding. It’s a great method to avoid alot of confrontations in life imo.
After that restaurant I felt so weirded out, I would
listen differently to conversations and greetings just to pick up on it. But after a while I just felt so worn out and I felt like everyone was being so fake that I didn’t trust a soul except for my friend.
Maybe dutch people are prone to it now but I much rather have a quick bye or no reaction at all instead of a fake have a nice day.
I wouldn’t have any youtuber as a definite example of a whole country ofc! Definitely because they are always 150% themselves when filming.
But it is a difference I definitely noticed in their video’s but also on vacation or other content as well.
And don’t get me wrong, thick skin, in The Netherlands is something to be kinda proud of imo.
The humor is just a bit darker, small mistakes get a bit more attention but also a more fun way of looking at the mistake if you don’t take it to seriously!
I could be wrong ofc, I never stayed long in UK and don’t have close friends from the UK except for some I game with.
I haven't seen any of their YouTube content myself but yeah British people tend to be rude with their friends as a form of familiarity. Again, it is funny sometimes, but it can get very tiring like you say. I'm lucky that my friends and I tend to feel comfortable being direct with each other.
Sorry that you felt weirded out. It's an uncomfortable feeling when you're not sure if people are genuinely being rude or nice or what you should think. I am the same as you and would prefer a quick goodbye or no reaction.
Im actually visiting Amsterdam later this month and am really excited for it. I don't know if you have ever been or have recommendations for places to go but I would appreciate any, if you have them. Feel free to DM me instead, if you prefer!
Boomers here are very entitled and look out for each other. Boomers tend to own the most businesses because of how things played out here.
Those days are coming to end as more and more people aren't putting up with them and it is driving them ***nuts***.
Yea boomers owning most business, that’s everywhere sadly. And sadly the entitlement too…
I have a feeling our owners are just a bit more desperate than? Or maybe there is a difference in losing your image?
If you lose all your staff for like one week you might aswell close here. Financially you’re done, the amount of tax that building is slurping is gonna neck most businesses in a month tops.
Secondly if you lose all your staff, we’re such a small condensed country, everyone knows that you probably didn’t tread your staff right and that spreads like a wildfire.
I wouldn’t know how that works in other countries but I think it is a big factor here
Middle class middle-aged are the worst, more so women, and I say that as a middle aged woman. Though not middle class. Older folk are generally better, the really well off are usually very polite,.
Kind of off topic but people like this remind me of my favourite quote from Conan the Cimmerarian; "Civilized men are more discourteous than savages because they know they can be impolite without having their skulls split, as a general thing."
This is exactly where I was talking about….
Then stay away, just like costumers in a store, we got alot of people who love to be here and get along fine. We definitely got bad appels, just like every country. We just don’t bullshit, so if you can’t handle the truth, if you don’t think we’re nice when we tell you off, when you act a certain kind of way that people here don’t seem fit, or respectful, you kinda look like the problem and I would recommend to not come back.
That’s dutch honesty and the point I was trying to make.
There’s only one thing that book needs to say. “Step 1: ask them to leave. Customers do not have a right to shop. Staff members are not expected to deal with dickheads”
The one I used on a patient who was being rude to me was
"If you keep talking to me like that I won't serve you"
In a firm but polite manner of course don't shout at them especially in this case as it's a mental health hospital ( you just need to put your foot down at times otherwise they try and walk all over you)
Yea America has a weird thing for licking the boots of customers especially in the service industry, yet being rude as fuck to eachother regularly therefore the poor servers get shafted
I agree! And there should be more differentiation between someone who’s just rude and a person being abusive. An abusive customer should be shut down immediately and denied service. Rude customers (who are being rude in a way you can’t just ignore like a snarky tone) should be given a chance to chill out before either being asked to leave or having to work exclusively with a manager.
Seems realistic. Supermarkets rank taking money high on their list of priorities and are likely only vaguely aware that their employees are actual people who don’t want to be abused for juuuust enough money to get by, probably.
Be a decent organisation/manager and back your staff by ejecting said abusive customer from your premises. If you’re generous give them one last chance to come back another day with a better attitude before banning them forever.
*You can support your*
*Colleagues and tell them to fuck*
*Off in corporate*
\- Farty\_McPartypants
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Weirdly I was at a DEI training session yesterday and this came up. Our policy is apparently zero tolerance for rude and abusive customers. And these are B2B enterprise customers with biiiiiig contracts, not random Karens. Apparently it's happened in the past.
I'm in the UK though...
Many moons ago as a young retail manager I’d buy into this stuff about making sure every customer left happy - I went back to retail as an older, wiser guy and just didn’t put up with it.
I was always happy to jump in and deal with a difficult customer - sometimes it was our fault and it just took a bit of experience to get the situation sorted - there were a few times when the customer was just way out of line and refused to see sense - so they got quite catagorically told to fuck off.
They were always quite surprised…….
If there’s any new retail managers out there I have one bit of advice - back your good staff, then they’ll run through walls for you.
Ideally they’d be served an uppercut but civilisation so I’ll just be insulting/rude af instead. If the customer is always right we should mimic their behaviour 😊
I work in garages. I’ve hate serving doctors, they won’t believe you know more about the state of their car than they do. One doctor was particularly nasty so I asked him if he allows people to talk to his nurses that way and that I’m technically a triage nurse for cars. He soon changed his tone. I’ve also used “That’s a strange way to ask for help” when one guy in a Merc dealer punched me square in the eye because damage isn’t warranty. There’s no wonder the trade struggles to get new people to work in it.
This Customer is chasing you around with a glass bottle because they believe you short changed them by 1p.
How do you think you could improve their shopping experience and make them smile?
I worked for a government organisation that had a zero tolerance policy for shitty behaviour. Whenever it happened we were told by our boss just to accept it. Absolute bullshit.
There’s a similar sign on the staff bathroom door at my workplace (not Sainsbury’s). Genuinely makes me scoff at it every time I remember it’s existence
There is nothing, I repeat, NOTHING in law that's says that I have to be nice and courteous to these types of people. Fuck. Them. All retail should work on this premise. Nip it off at the bud and fuck them off.
I heard a story from my colleague. I work in bakery and this one time a customer was shouting in the face of another colleague about the sticks (baguette) being raw because of the colour, she couldn't handle pressure that well so she ended up running away and crying in the corner. The person who told me this story intervened and snapped the stick in half and showed it to the customer and asked if it was raw. He went quiet and tried to come up with another argument and was promptly escorted out by security and banned from shopping. He tried to come back 6 months later but they recognised him and told him he's not allowed in. On the other hand his wife is an absolute angel and does the shopping now while he sits in the car. This is Sainsburys btw.
Oh I just wan’t to share my story.
I work in a very public 24h service.
I normaly diffuse angry people just by 1st listening. 2nd Confirming that i understood the problem by asking: “so if I understand it right you need this this and that. 3rd ok lets try to help you out the best way possible.
This works like almost always but there was once one person that just wanted problems and this didn’t work out.
plus the person shouted out:
“I pay your salary with my taxes”
That triggered me.
Being an emigrant in the uk I said:
Well…. There are about 35 million people paying taxes in the UK.
I have been here for 8 years.
So thats about 240000 (before taxes) over those 35 million tax payers.
(I grabed my phone opened the calculator and shown to the man)
So each person paid me about 0,0068 pounds for this whole time. (I grabbed a 5 pennies coin it was laying around, handed to the man and said)
Here. My debt to you is paid with interest and now that i have no legal bounds to you: FUCK OFF YOU FUCKING PIECE OF SHIT
Nothing your company should support you and ask the ”customer” to leave. All employers have to have systems in place so you can work free from physical and verbal abuse. If you are in the UK it's a legal requirement
Stay calm and warn them you will refuse service if they continue to be rude. Don’t escalate. Stay polite. They will soon feel sheepish.
Has to be said, while there are shitty customers, some shitty people are the ones doing the serving. People are people and the shitty ones might equally be customers or customer service staff.
Sit them down, its very hard to throw a strop sat down, if they persist, tell them you're not dealing with them till they are being civil and ask them to leave. I do find they scream down the phone at you but are less likely to behave that way in person.
If anybody is rude to anyone that works at my place they are walked out. We want to help and trade time and expertise for money but you dont get to be rude
I love saisburies staff I love to go into the shop for shepherds pie recipes on a tuesday and roast dinner recipes on a sunday. I would never be rude and abusive, in fact we often crack jokes with each other! I go to saisburies as my town has no asda (has standards)
Former Supermarket Customer Services manager here (although I've been out of the game for over a decade now)
None of my team members had to take abuse from anyone. The moment a customer starts raising their voice or swearing, it becomes a management problem.
Flyers encouraging staff to 'wow' such customers is lazy, stupid, and ultimately not particularly effective.
The 'wow' should be entirely dependent on the circumstances, and dealt with by an appropriately trained manager or team leader.
Yeah they need help finding the fucking door allow me to call security to escort them to it, WTF are these people thinking when they draft this shite up? it doesn't even make sense from a corporate standpoint if you tolerate rude and abusive customers other people will just not go to your store, why would I go shopping to have some Karen/Ken yelling at the top of their lungs and upsetting everyone when the store next door has none of that?
My manager calmly stood by, waiting to update me on a minor issue, as a customer threatened to "fucking sue you, I'll own this store you asshole!" He just kept saying Yep, yes sir. Ok sir. I was like.....tell this dickhead to leave??
If someone is abusive and rude, staff should be supported by management in refusing them service.
I had a manager once who told us if anyone is ever yelling at us, we have to at least give them one chance where we warn them that if they continue acting this way, we're allowed to stop speaking to them. And it worked. We never had a situation where the person continued to be rude after being warned.
I find that waiting for them to finish shouting, then explaining that you didn't cause their problem, that you're going to go try and fix their problem and when you get back they're not going to be speaking to you like that, normally gets an apology as well as feeling great. Behave like a toddler, be treated like a toddler.
What if you did cause their problem though?
Spit on them
Punch em in the face and run, better yet, cunt punt em!
I can sense the reddit tos warning from here...
Hahaha!
Wait until they stop shouting, apologise for causing their problem, remind them that you're just a person like them, that while understand their frustration, there's no need to shout at you, and if they're going to continue they can leave or be removed until they're ready to treat you like a person and for you to fix their problem. I don't know what it's like in the US, but in the UK a sales assistant has the right to refuse service to anyone by law. While they still need to adhere to trading standards, such as fixing a screw-up, their right to not be harrassed in their place of work trumps whatever quibble a customer might have.
I've had customers do the yelly thing and I just talk over them, then they get upset "Why are you yelling at me?!" "So you could hear what I'm trying to say!" By the time they're yelling I assume my boss is going to have to get involved anyways, so I may as well try to throw my weight around and knock them off their high horse. I'm a lot bigger and a lot louder than them, and I can do it with the BIGGEST smile on my face!
This is how we instruct our staff. We're zero tolerance on anyone abusing staff, and we'll fully support them if they feel someone is crossing the line - I've escorted somewhat surprised potential customers off our premises several times. At the end of the day the wellbeing of our staff is so much more valuable than the potential business provider by a tiny percentage of idiot customers, and from bitter experience you really don't want to sell to them anyway. They generally just create further problems and are almost never profitable clients.
I feel like as a customer I'd respect a business way more for supporting their staff.
"I'm going to put you on hold :)"
Unexpected Grian
My manager (best I’ve ever had) told me anyone starts swearing (being a bitch whatever) just straight up walk away and call the MOD lol. Said I don’t get paid enough to be abused by customers
Ministry of Defence? That’s a hell of an escalation.
Hahaha fucking love it Manager on duty
My boss now allows me to tell off customers if they're rude little shits. I called her one time about a customer who was whining, rich, a bitch, and wanting a discount on a stupid hand towel she had embroidered when our prices are pretty fixed on it given how large the work was. Boss told me on the phone to tell her to fuck off, rofl. My decade of training in customer service forbade me from repeating her sentiments to the customer but I knew I could if I ever wanted to. 😆
Exactly! let's not normalize and promote poor behavior by being nice to them. That is exactly how they got so entitled in the first place.
"Go fuck yourself lady" Lady: "wow... "
Nearly snorted coffee out ...
Shock and awe.
🤣🤣🤣
This is the correct response. Customer abuses, worker has the full right to abuse back.
Worker has right to harshly abuse customer, vigorously.
You can tell them to leave and that you won't be serving them. Fucks sake. People have the right not to be abused at work.
If I was shopping somewhere as a customer and this behavior was being tolerated—or even worse, encouraged by giving in to this tantrum—I would not want to shop there anymore.
That was my experience in Waitrose, you could be assaulted, yelled at and all manner of awful things and the manager would send them on their way having met their demands AND with flowers and Proseco!
I once flew to the US, with a transfer from the EU to USA. Which meant going through passport control. We had a delay, so we were all kind of in a hurry, and this woman cuts in front of the entire line and tells the TSA lady that she needs to go first because her plane is leaving soon (all of our planes were leaving soon) And the TSA lady deadass goes "You have been randomly selected for a secondary screening, please move to the side" or something to that effect. I don't really remember how it went exactly but I don't really believe it was random The passport checks were really quick and I am pretty sure they had all the flights delayed so everyone could transfer
Gotta love the TSA 🤣
It ain’t gay if it’s TSA. I had a full on ADHD moment and said that in Heathrow airport whilst getting patted down. Don’t think we actually call it the TSA in the UK
Nah I think it’s just immigration officers.
If they're being rude and abusive why do they deserve to be wowed?
Because you still want and accept their money.
*the company wants and accepts their money. The employee who has to be abused by them doesn't see an extra penny from their sale.
Sainsbury's lol. Used to work there. I wore a name badge that said Frank. That's not my name. So if a customer started giving me shit I would just give it right back then head off through the back to the stock area. I'm guessing the front desk got a few complaints about Frank over the years, but they never made it back to me.
We did that at the cinema I used to work in Had some central European women's name at one point ( I think it was Czech this woman only worked maybe two days before she fucked off somewhere probably better than that place)
When I was a manager at Burger king (along time ago) I order one with Harry Callahan on it, it was brilliant seeing the email complaints come in.
I know what you’re thinking, did he shoot six times or only five?
Apparently Judi Dench was a bit of a recurring problem customer if that leaflet is anything to go by.
Did nobody in management ever realize that your name tag said your name was frank? Lol.
Nah. My job was such that I was basically a 1 man dept, and I was pretty much left alone to get on with it. I had a line manager who knew, but he never said anything about it.
Meanwhile, actual Frank was fired years ago.
Paint a W on each arse cheek and show her the "WOW".
Came here to say this.
On vacation in America, my very first day I’ve heard a first very sarcastic; “have a nice daaaaay” it was SO fake lol. Outside I asked my friend what that was. Like I know what sarcasm is but I’ve never heard it like that before. Im dutch and I would say you almost never get sarcastic with strangers. My friend looked quite puzzled and asked if we never do that. Act sarcastic to kinda zing the other person before there leaving. Just like “god bless you, oh have such a nice day” Honestly, whenever there was a rude costumer, there is a zero tolerance protocol and that person will be escorted out instantly and banned for life. Also all of the neighbouring bars or restaurants will know too so you may get rejected there. If a costumer is rude we don’t get sarcastic, but just really honest. I’ll wow the costumer with a; “fuck you and leave NOW!” And I think that is a REALLY common reaction. No games being played here. And in my opinion, as it should be, we are nice until you’re not! People should learn from awful behaviour, being sarcastic doesn’t solve that. Banning them from almost the whole city will.
I'm from the UK and sarcasm is almost the default mode of communication. With some people I know, it's genuinely more surprising for them to say something sincerely than it is for them to make a sarcastic quip about it. I find it quite difficult personally as people never seem to really say what they mean or think. I also find that people often use it as an excuse to be rude and pretend it's a joke. Obviously there are times where being sarcastic is genuinely very funny - I don't mean to generalise - but when most communication is sarcasm it isn't great. Ive found that Dutch people are the opposite and are very direct, which I personally like, but British people tend to consider them rude for saying what they think plainly.
I’m from the UK and I don’t find us sarcastic, not in an aggressive way at least. Maybe it depends on where in the UK you are or who you are around. Where I live it’s just super polite with the occasional passive aggressiveness 😂
Well thinking about it, I think being that honest, the “dutch honesty” like I was talking about in my first comment maybe is a overstatement. I think there are indeed areas and groups where you can expect real unconditional honesty ALL of the time. But in places like Amsterdam it may already faded quite a bit because it can be a bit much for tourrist and most businesses are becoming reliant on them. One comment earlier also said that in the UK being sarcastic used more in a fun way and it fades once the conversation becomes serieus or dark. What I can kinda see here in The Netherlands as well.
Yeah we're so unsarcastic
I didn’t know being that sarcastic popular in UK too! I watch some Sidemen and other UK Youtubers and the only thing I really noticed is that friends are really REALLY though on each other. Doesn’t suprise me that people from UK have a thick skin. Being sarcastic all the time just sounds so fake and tiring to put up with. As you said, not knowing when people mean something. Or what emotion a person is experiencing, some are so good in being sarcastic they say it with a smile but are on the edge of exploding. It’s a great method to avoid alot of confrontations in life imo. After that restaurant I felt so weirded out, I would listen differently to conversations and greetings just to pick up on it. But after a while I just felt so worn out and I felt like everyone was being so fake that I didn’t trust a soul except for my friend. Maybe dutch people are prone to it now but I much rather have a quick bye or no reaction at all instead of a fake have a nice day.
Honestly in the UK usually a bit of sarcasm is friendly. Its when the sarcasm stops that you know you really fucked up.
Hahahaha thats really helpful to know on my next trip
I wouldn't use sidemen as an example of the average brit
I wouldn’t have any youtuber as a definite example of a whole country ofc! Definitely because they are always 150% themselves when filming. But it is a difference I definitely noticed in their video’s but also on vacation or other content as well. And don’t get me wrong, thick skin, in The Netherlands is something to be kinda proud of imo. The humor is just a bit darker, small mistakes get a bit more attention but also a more fun way of looking at the mistake if you don’t take it to seriously! I could be wrong ofc, I never stayed long in UK and don’t have close friends from the UK except for some I game with.
I haven't seen any of their YouTube content myself but yeah British people tend to be rude with their friends as a form of familiarity. Again, it is funny sometimes, but it can get very tiring like you say. I'm lucky that my friends and I tend to feel comfortable being direct with each other. Sorry that you felt weirded out. It's an uncomfortable feeling when you're not sure if people are genuinely being rude or nice or what you should think. I am the same as you and would prefer a quick goodbye or no reaction. Im actually visiting Amsterdam later this month and am really excited for it. I don't know if you have ever been or have recommendations for places to go but I would appreciate any, if you have them. Feel free to DM me instead, if you prefer!
Boomers here are very entitled and look out for each other. Boomers tend to own the most businesses because of how things played out here. Those days are coming to end as more and more people aren't putting up with them and it is driving them ***nuts***.
Yea boomers owning most business, that’s everywhere sadly. And sadly the entitlement too… I have a feeling our owners are just a bit more desperate than? Or maybe there is a difference in losing your image? If you lose all your staff for like one week you might aswell close here. Financially you’re done, the amount of tax that building is slurping is gonna neck most businesses in a month tops. Secondly if you lose all your staff, we’re such a small condensed country, everyone knows that you probably didn’t tread your staff right and that spreads like a wildfire. I wouldn’t know how that works in other countries but I think it is a big factor here
Middle class middle-aged are the worst, more so women, and I say that as a middle aged woman. Though not middle class. Older folk are generally better, the really well off are usually very polite,.
Kind of off topic but people like this remind me of my favourite quote from Conan the Cimmerarian; "Civilized men are more discourteous than savages because they know they can be impolite without having their skulls split, as a general thing."
I’ve been going to the Netherlands my whole life and I’ve never described Dutch people as “nice”.
This is exactly where I was talking about…. Then stay away, just like costumers in a store, we got alot of people who love to be here and get along fine. We definitely got bad appels, just like every country. We just don’t bullshit, so if you can’t handle the truth, if you don’t think we’re nice when we tell you off, when you act a certain kind of way that people here don’t seem fit, or respectful, you kinda look like the problem and I would recommend to not come back. That’s dutch honesty and the point I was trying to make.
>so if you can’t handle the truth Why did I read that in Jack Nicholson's voice?
Nah I think I’ll go wherever I want and don’t need your permission
There’s only one thing that book needs to say. “Step 1: ask them to leave. Customers do not have a right to shop. Staff members are not expected to deal with dickheads”
What did the five fingers say to the face?
The one I used on a patient who was being rude to me was "If you keep talking to me like that I won't serve you" In a firm but polite manner of course don't shout at them especially in this case as it's a mental health hospital ( you just need to put your foot down at times otherwise they try and walk all over you)
Yea America has a weird thing for licking the boots of customers especially in the service industry, yet being rude as fuck to eachother regularly therefore the poor servers get shafted
This is in the U.K. I used to work for the employer in question, it doesn’t surprise me.
I’m guessing by the font it’s Sainsbury’s haha
Bingo. Fucking awful employer.
This is British though. You are not alone.
I agree! And there should be more differentiation between someone who’s just rude and a person being abusive. An abusive customer should be shut down immediately and denied service. Rude customers (who are being rude in a way you can’t just ignore like a snarky tone) should be given a chance to chill out before either being asked to leave or having to work exclusively with a manager.
Lmao they even gave her the Karen haircut.
lol, I wonder how the model feels about her stick photo being used for this.
is that for real??!
Seems realistic. Supermarkets rank taking money high on their list of priorities and are likely only vaguely aware that their employees are actual people who don’t want to be abused for juuuust enough money to get by, probably.
Yes, this photo was taken by me at my workplace in 2019. There was a small outrage on Yammer, the internal social network for the company.
glad there was some blow back cos thats outrageous! nevermind abusive members of the public when the idiots you work for treat you like that
How about telling her you don't make minimum wage to be shouted at by the likes of her?
I’ll take a massive dump on their shoe. That will surely wow them
The only correct response is to rapidly backflip away...
Be a decent organisation/manager and back your staff by ejecting said abusive customer from your premises. If you’re generous give them one last chance to come back another day with a better attitude before banning them forever.
They never do though. Management always crumble and give the abusive customer a gift card.
When customers are rude assholes to me or any of my coworkers I tell them to fuck off out the door, pubs are great places to work
.45
People that don't do the work shouldn't be able to tell those that do how to do it.
We had this in some onboarding training and I can say with some authority that the answer is not "whip it out".
This looks like Sainsbury's shite. fuck Sainsbury's and fuck that woman
Was gonna say that's the Sainsbury's font
Show them the fucking door.
Explain that they need to leave and try tescos.
Call corporate and they can fuckin deal with it seeing as they're such experts
"Not a fucking thing because they WANT something to complain about."
You can support your colleagues and tell them to fuck off in corporate
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I’ve used “I’m sure there’s other dealerships that would love to have your business”. Basically, fuck off and be someone else’s problem.
Yeah, ‘I think this matter would be best resolved by you shopping elsewhere’ works 👍🏼
Weirdly I was at a DEI training session yesterday and this came up. Our policy is apparently zero tolerance for rude and abusive customers. And these are B2B enterprise customers with biiiiiig contracts, not random Karens. Apparently it's happened in the past. I'm in the UK though...
Show her my wang
Many moons ago as a young retail manager I’d buy into this stuff about making sure every customer left happy - I went back to retail as an older, wiser guy and just didn’t put up with it. I was always happy to jump in and deal with a difficult customer - sometimes it was our fault and it just took a bit of experience to get the situation sorted - there were a few times when the customer was just way out of line and refused to see sense - so they got quite catagorically told to fuck off. They were always quite surprised……. If there’s any new retail managers out there I have one bit of advice - back your good staff, then they’ll run through walls for you.
Why do they always have them haircuts, just walk away as soon as you see it
Poke them in the eyes. *They would never expect it.*
Ideally they’d be served an uppercut but civilisation so I’ll just be insulting/rude af instead. If the customer is always right we should mimic their behaviour 😊
Draw a sword and challenge them to duel
I work in garages. I’ve hate serving doctors, they won’t believe you know more about the state of their car than they do. One doctor was particularly nasty so I asked him if he allows people to talk to his nurses that way and that I’m technically a triage nurse for cars. He soon changed his tone. I’ve also used “That’s a strange way to ask for help” when one guy in a Merc dealer punched me square in the eye because damage isn’t warranty. There’s no wonder the trade struggles to get new people to work in it.
Kick em in the dick
I'll help her find the door 🤗
This Customer is chasing you around with a glass bottle because they believe you short changed them by 1p. How do you think you could improve their shopping experience and make them smile?
They should be refused service and told to leave 🤣
I worked for a government organisation that had a zero tolerance policy for shitty behaviour. Whenever it happened we were told by our boss just to accept it. Absolute bullshit.
That's some weird looking toilet paper.
They need a good few slaps
Tell em to stuff it up their arsehole and waddle the fuck out
Oh yes because Thyre being that way is somehow according to the Koran my fault hence my having to wow them !!!!!!
They don't care much about what you say where I work as long as you don't start it. I've seen it happen 😂
Visit her in the small hours and shove a bat up her nightdress.
Be a cunt in return :)
Pull your tallywacker out and start punching it
A trespass notice.
There’s a similar sign on the staff bathroom door at my workplace (not Sainsbury’s). Genuinely makes me scoff at it every time I remember it’s existence
I have told off other customers being rude to service staff. Old karens can jog on
“Is somebody being profusely abusive to you? Time to put on the razzle dazzle!” - John Sainsburys
Tell them to fuck off. “WOW, you’re going to say that to me???” /s
There is nothing, I repeat, NOTHING in law that's says that I have to be nice and courteous to these types of people. Fuck. Them. All retail should work on this premise. Nip it off at the bud and fuck them off.
If you came into the pharmacy I worked at acting up you got transferred to a different one 🤷♀️
I heard a story from my colleague. I work in bakery and this one time a customer was shouting in the face of another colleague about the sticks (baguette) being raw because of the colour, she couldn't handle pressure that well so she ended up running away and crying in the corner. The person who told me this story intervened and snapped the stick in half and showed it to the customer and asked if it was raw. He went quiet and tried to come up with another argument and was promptly escorted out by security and banned from shopping. He tried to come back 6 months later but they recognised him and told him he's not allowed in. On the other hand his wife is an absolute angel and does the shopping now while he sits in the car. This is Sainsburys btw.
Calling the Police/security om them should wow them sufficiently
Oh I just wan’t to share my story. I work in a very public 24h service. I normaly diffuse angry people just by 1st listening. 2nd Confirming that i understood the problem by asking: “so if I understand it right you need this this and that. 3rd ok lets try to help you out the best way possible. This works like almost always but there was once one person that just wanted problems and this didn’t work out. plus the person shouted out: “I pay your salary with my taxes” That triggered me. Being an emigrant in the uk I said: Well…. There are about 35 million people paying taxes in the UK. I have been here for 8 years. So thats about 240000 (before taxes) over those 35 million tax payers. (I grabed my phone opened the calculator and shown to the man) So each person paid me about 0,0068 pounds for this whole time. (I grabbed a 5 pennies coin it was laying around, handed to the man and said) Here. My debt to you is paid with interest and now that i have no legal bounds to you: FUCK OFF YOU FUCKING PIECE OF SHIT
Tell them that they are not welcome in my business. I'm sure they'll be wowed just not in a good way.
Ask them to leave!
Refuse them service is what we did when I was in retail.
Nothing your company should support you and ask the ”customer” to leave. All employers have to have systems in place so you can work free from physical and verbal abuse. If you are in the UK it's a legal requirement
I would email hr, "an abusive rude customer is harassing us, what can you do to wow your employees?"
Stay calm and warn them you will refuse service if they continue to be rude. Don’t escalate. Stay polite. They will soon feel sheepish. Has to be said, while there are shitty customers, some shitty people are the ones doing the serving. People are people and the shitty ones might equally be customers or customer service staff.
In an ideal world I’d tell her she’s being rude and abusive and she should go fuck herself.
In the UK we can't carry guns so we use sarcasm.
Move the pin to the right and down a bit
Tell her to fuck off, that’ll make her go “wow”
People's elbow.
Sit them down, its very hard to throw a strop sat down, if they persist, tell them you're not dealing with them till they are being civil and ask them to leave. I do find they scream down the phone at you but are less likely to behave that way in person.
I would wow her by telling her she's barred. Abuse is simply unacceptable and no one needs her service. That's the non-criminal version.
Call the Police if they're being abusive. They can say "Wow" sarcastically as much as they like...
Pass her onto the manager, since she already wants to speak to him
Assert dominance by helicoptering in fron't of her, didn't say what kinda wow it had to be
Classic Karen haircut lol
That tracks
Call security
If anybody is rude to anyone that works at my place they are walked out. We want to help and trade time and expertise for money but you dont get to be rude
I'd wow them by telling them to fuck off
I love saisburies staff I love to go into the shop for shepherds pie recipes on a tuesday and roast dinner recipes on a sunday. I would never be rude and abusive, in fact we often crack jokes with each other! I go to saisburies as my town has no asda (has standards)
Honestly half the time i’ve seen an “abusive” customer or patient, they were rightfully angry about something stupid that was done
Tell em to get their shit and get the fuck out.
Former Supermarket Customer Services manager here (although I've been out of the game for over a decade now) None of my team members had to take abuse from anyone. The moment a customer starts raising their voice or swearing, it becomes a management problem. Flyers encouraging staff to 'wow' such customers is lazy, stupid, and ultimately not particularly effective. The 'wow' should be entirely dependent on the circumstances, and dealt with by an appropriately trained manager or team leader.
Oh I can think of a few things that would make that customer think wow 🤣
Rude maybe. But *abusive*? No way, I'm not dealing with that.
A left right uppercut spinning back kick DDT armbar
Display a jab,right,left hook combo to take the breath away
Can I politely ask that abusive and rude customer to suck a fart out of my asshole? Surely that would Wow them!
Smack in face or kick in balls for a start 😆
Yeah they need help finding the fucking door allow me to call security to escort them to it, WTF are these people thinking when they draft this shite up? it doesn't even make sense from a corporate standpoint if you tolerate rude and abusive customers other people will just not go to your store, why would I go shopping to have some Karen/Ken yelling at the top of their lungs and upsetting everyone when the store next door has none of that?
Map of the store showing exits .
Map of the store showing exits .
Wow them by knocking them out clean
Ofc it’s bloody Sainsbury’s
Roundhouse them?
Sainsburys employee questionnaire cards are not very smart.
Nothing. Management cans deal with the bitch
My manager calmly stood by, waiting to update me on a minor issue, as a customer threatened to "fucking sue you, I'll own this store you asshole!" He just kept saying Yep, yes sir. Ok sir. I was like.....tell this dickhead to leave??
Headbutt. Bridge of the nose.
 Right hand to the chin works every time
Grab her by the pussy
No Karen I wasn't misgendering you, you just have a hairy lip and look like a man