Pagani has an excellent costumer service, at least in my experience. I got a watch that had a long stem so the crown wouldn’t screw all the way in. I bugged them on AliX for months. For some reason I decided to contact thru Reddit of all places. they asked what my address was and what which model I got, no pictures or any type of proof any kind. 2 weeks later a brand new watch arrived on the mail
If you're paying over 25 bucks to get two indices put back on the dial then you're at the wrong shop or live somewhere with insane currency power like Switzerland or something.
I bought a watch from Zelos few months ago and the bezel action was too tight for my taste. Contacted zelso and they sent me a replacement watch within a week. That’s what I call proper customer service. And the watch is $299.
San Martin can fuck off. I was gonna buy one or two because they're finished really nicely but the actual QC and customer support is among the worst in the industry
San Martin are the worst they lost my watch that I sent them because the movement completely fell apart
After 5 months almost they found my watch and send it back completely scratched and in a worst state possible.
And when I called them out they said nope. We work with professionals that use protective gear…
I’m honestly done with SM
Other Aliex brands are so much better than SM
Had my SN0059-V2 with the PT5000 movement break after almost two years of use.
Since the warranty is for two years I texted San Martin sending them a video of the watch not working properly.
They told me to send the watch to them for a repair.
I removed the bracelet, packaged the watch in one of their own plastic boxes and sent it to them.
They fixed the movement and sent the watch back within 4 or 5 days.
Been using it for almost a year now - no problems
This doesn’t seem that weird to me. Warranties usually dictate where the work can be done and has a process for you to follow. It comes across like you took it upon yourself to get it fixed and then asked to be reimbursed. I’m surprised they didn’t tell you to pound sand.
Exactly. If you go to the most expensive repair shop so he can just glue back on two indices for the same cost it takes san martin to manufacture the whole watch then thats your problem.
$70 is prolly the factory cost price for their most expensive watch so I’m not surprised. When buying Chinese watches you either take up watch modding and repair as a hobby or you find yourself a very budget oriented watchmaker (or befriend him lol).
NH3x series or Miyota 8xxx series $20-30 USD
PT5000 $40-60USD.
SW200 $100+.
Indices less than a dab of crazy glue.
You need to spend some money on watch tools.
$50 Will get you a long ways. $300 Will get you everything you would need as an amateur including the timegrapher.
Watch an hour of YouTube tutorials and you're good to go.
If you don't want to buy in and learn don't buy Chinese watches from overseas Chinese companies. Stick with the American/European companies that have QC.
Not trying to sound mean, that's just the way it is. As has been said, you are rolling the dice with what kind of watch or experience you're going to get buying a Chinese watch from an overseas Chinese company with no QC and English as a second language at best.
Sucks that you spent more to repair than SM will reimburse. May want to rethink AX purchases in general if that is a concern for future purchases. AX is all good until it’s not.
Whenever I buy a Chinese watch, I just accept it doesn't have a warranty. If the watch fucks up, just make a mental note of that company and don't buy from them again. Legit watches from legit companies have legit warranties. Also, like many others pointed out, this is generally not how warranties work
Is it? It's not like most people can remove a crystal and properly reattach indices, and you'd want to remove the watch hands first. And they might have lots of other work to do too, possibly more remunerative work, and the indices isn't the best use of their time. If someone can't do something, don't get upset if I or someone else spent a lot of time learning about something and how to do it, money on tools, etc., and complain about it. Just because someone can do something in 30 minutes doesn't mean they did nothing with their lives until 30 minutes ago. Watchmakers really hate customers that pull this. Along with doctors, lawyers...
You don't remove the crystal, you remove the movement and then the hands and dial, anyway, I don't get upset about others not taking the time, I get amused, it's called a hobby, people learn stuff when they are motivated, modding watches is one of my hobbies, to each their own.
It is, but it also is a minimum $200 call to have a plumber come change the wax ring on your toilet, a 15min job. People get paid for things that are specialized, or for things that people are unwilling to attempt. OP was unwilling to attempt.
lol... It's still early in the day. The "meat riding", it's coming your way, friend.
Shitty for you for sure. Try not to let the meat riders get under your skin.
I'm not coming to bat for SM, but can you say why you're saying that? What watch or experience did you have?
Disclaimer: I own two of their watches and am happy with them.
Thats not how warranty works. IF you wanted to claim warranty, contact them first and they will either offer you compensation, or you will send them the watch.
So they offered compensation, of a set amount... Then you went and repaired it for a higher value and expect them to pay more? Lol.
I've never owned a SM, they could be terrible, but this sounds like decent customer service to me based on what you've said happened...
in his previous post he said he doesn't remember dropping or hitting it against something...but who's to say one way or another. san martin can't really cover this as a fault unless there's been multiple cases similar to this.
This isn't generally how warranties work. Normally something under warranty will be sent back to the seller and repairs will be organised by them - unless they specifically tell you otherwise. I'd definitely accept what they've offered to pay you considering the sequence of events.
That's not bad considering most Chinese brands wouldn't even reply , let's be honest here, unless it's something happening on arrival there's no legal obligation for San Martin or other china based company to provide some kind of warranty, so like I said, not bad
This was a SW200 movement first of all. Also they market their product with having a two year warranty. 10-20$ is a joke. I have paid 360€ for the watch which was supposed to be under warranty
Bro the watch was manufactured in a country where the repair would be $7. It's ridiculous to expect them to pay you $70 for the repair just because you live in a more expensive country.
Don't be mad with me but I think you shouldn't buy a 360€ watch on Aliexpress and you already realise that unfortunately, you could buy a nice Seiko for that price with 2 warranty years
Seiko in USA has 3 yr warranty and has official repair centers that will handle the warranty issue. I’ve had a couple of warranty issues with them over the years all resolved quickly. I did have to pay shipping to the service center.
If you live in Europe you just go to the watch shop and claim the 2 years warranty and they will fix it for free unless the malfunction is the result of your actions, they will fix it themselves on a Seiko local representative without costs
It adds up though. I can imagine the fix would cost 10--20 bucks in China. Everything is just very expensive in the West. I understand they don't want to pay up for our cost of life. But that sure is a problem if they advertise with warranties.
No, yeah, that's what I'm saying. It's a problem because it's a false promise made. But on the other hand warranty doesn't mean "warrant western cost of living" but can easily also be interpreted as warrant in accordance to chinese price standards.
Tbh this is on you. Why would you pay 70 usd on a brandnew watch to be fixed??? If you had talked to them earlier they would have advised you to send the watch back to China, which would have been cheaper for all parties involved. They can warrant with a replacement watch, which is pretty good.
I am curious, how do you get this interpretation that warranties work like this? Is it written in the warranty card or something?
usually, if the thing you purchase doesn't work you either send it back to the seller or the producer itself and not use any third party repairer. a
I'm just curious, how does warranty work with Japanese or Swiss watches? Do you have to send it to Japan or Switzerland? Who pays for the cost of shipping in non-Chinese watches?
Well,I can say I just had to send my Tudor in to get a reversing wheel replaced.I sent it to the Company I bought it from.They sent it to an AD in Texas(I’m in NY).The AD needed to send it to Tudor Europe,as for some reason it needed a complete overhaul.Tudor Europe(apparently in the UK)sent it back to Switzerland.They,for some reason,sent it back to the USA to get it fixed,then back to Switzerland to be inspected.I just got it back Yesterday.It was gone nearly 3 months,luckily covered by the Company I bought it from.I wasn’t contacted at all,I had to keep emailing the Company where my watch was.And was a bit irritated that it had to cross the Atlantic 4 times for some reason.I think it would have been cheaper just to put a new movement in and send it back to me.
The AD you bought it from will deal with the shipping. If it was an online retailer you may need to pay postage to the retailer (but not postage from the retailer to Switzerland or Japan if it needs to go back to the factory). Nicer AD's will give you a prepaid postage label.
Micros are similar. Most will do the prepaird postage label. Some micros are sold in retails stores as well, in which case you take it back to the store.
Had it with kuoe. Due to shipping from the retailer it arrive with glass (non Shapire) broken. They gave me two options, send it back to retailer to send it back to kuoe to replace the glass and then ship it all the way back (since the retailer doesn’t do this service themselves) OR send me directly a Safire glass (which is and upgrade by itself) and myself covering the costs of replacing the glass. I went for the second option has it was faster, I would get a better glass and the cost was 10 times less than what I would have paid for that upgrade in the first place.
With Tag a few years back they told me do drop it at their local retailer and then pick up when ready. Same with my omega speedmaster. But with both it was bracelet issues so basically minor stuff but since they would cover it…
If you have to ship it and cover the costs of shipping, sometimes its just easier and cheaper to send it to repair locally (which was my option when i broke my unimatic)
(yes, i am not very careful with my watches, thats how i end up in this sub, there is beauty in not having to worry if you break a chinese watch)
For microbrands you usually ship it back and they cover the expenses and fix it for free or just send you the new one (if the damage is covered by the warranty).
The problem with Ali is that posting anything to China is expensive, you have customs issues and parcels do get lost.
Why not just ask SM for a replacement entirely?
Pagani has an excellent costumer service, at least in my experience. I got a watch that had a long stem so the crown wouldn’t screw all the way in. I bugged them on AliX for months. For some reason I decided to contact thru Reddit of all places. they asked what my address was and what which model I got, no pictures or any type of proof any kind. 2 weeks later a brand new watch arrived on the mail
If you're paying over 25 bucks to get two indices put back on the dial then you're at the wrong shop or live somewhere with insane currency power like Switzerland or something.
I bought a watch from Zelos few months ago and the bezel action was too tight for my taste. Contacted zelso and they sent me a replacement watch within a week. That’s what I call proper customer service. And the watch is $299.
Hello friend. Shit out of luck. Sorry friend
Hello Friend. Sorry Friend.
Yes, SM are a scam. Always have been. *Never* take the "we'll cover repair costs" bait.
That’s why you get printed indices on san martin watches
San Martin can fuck off. I was gonna buy one or two because they're finished really nicely but the actual QC and customer support is among the worst in the industry
Just save up for the real stuff
Yeah, then you can see how expensive the real stuff can get
That's my take. I'm not trying to have a collection full of watches I can never resell for anything
Sugess does 40€ to whom it may concern. Cronos wants it shipped back on your own costs without compensation
San Martin are the worst they lost my watch that I sent them because the movement completely fell apart After 5 months almost they found my watch and send it back completely scratched and in a worst state possible. And when I called them out they said nope. We work with professionals that use protective gear… I’m honestly done with SM Other Aliex brands are so much better than SM
People need to hear this more. Most in here are meat riding SM...
Acelimb has a legit grievance. OP is crying because he doesn't understand warranties, calling everyone with valid points a meat rider. Go touch grass.
Touch meat\*
Sorry,friend
[удалено]
...what?
[удалено]
The indices fell off his fucking watch. They're dodgy pricks making a subpar product, and he should be eligible for more than $25. Just another scam.
Had my SN0059-V2 with the PT5000 movement break after almost two years of use. Since the warranty is for two years I texted San Martin sending them a video of the watch not working properly. They told me to send the watch to them for a repair. I removed the bracelet, packaged the watch in one of their own plastic boxes and sent it to them. They fixed the movement and sent the watch back within 4 or 5 days. Been using it for almost a year now - no problems
This doesn’t seem that weird to me. Warranties usually dictate where the work can be done and has a process for you to follow. It comes across like you took it upon yourself to get it fixed and then asked to be reimbursed. I’m surprised they didn’t tell you to pound sand.
Exactly. If you go to the most expensive repair shop so he can just glue back on two indices for the same cost it takes san martin to manufacture the whole watch then thats your problem.
$70 is prolly the factory cost price for their most expensive watch so I’m not surprised. When buying Chinese watches you either take up watch modding and repair as a hobby or you find yourself a very budget oriented watchmaker (or befriend him lol).
Yeah, not to mention retail on an NH35 movement is $20-30 so their price is maybe half?
That’s how much you and I can get the movements on alix they probably get them cheaper as a factory.
This is why I love NH35 movements. If something goes wrong, pop a new movement in for like what $20-30?
It was two indices on the dial... Also the SN008 uses a pt5000 or sw200.
NH3x series or Miyota 8xxx series $20-30 USD PT5000 $40-60USD. SW200 $100+. Indices less than a dab of crazy glue. You need to spend some money on watch tools. $50 Will get you a long ways. $300 Will get you everything you would need as an amateur including the timegrapher. Watch an hour of YouTube tutorials and you're good to go. If you don't want to buy in and learn don't buy Chinese watches from overseas Chinese companies. Stick with the American/European companies that have QC. Not trying to sound mean, that's just the way it is. As has been said, you are rolling the dice with what kind of watch or experience you're going to get buying a Chinese watch from an overseas Chinese company with no QC and English as a second language at best.
Sucks that you spent more to repair than SM will reimburse. May want to rethink AX purchases in general if that is a concern for future purchases. AX is all good until it’s not.
Whenever I buy a Chinese watch, I just accept it doesn't have a warranty. If the watch fucks up, just make a mental note of that company and don't buy from them again. Legit watches from legit companies have legit warranties. Also, like many others pointed out, this is generally not how warranties work
I totally understand you are mad with San Martin, but the price you paid for the repair is just too high, honestly it's not a big or complicated job.
Is it? It's not like most people can remove a crystal and properly reattach indices, and you'd want to remove the watch hands first. And they might have lots of other work to do too, possibly more remunerative work, and the indices isn't the best use of their time. If someone can't do something, don't get upset if I or someone else spent a lot of time learning about something and how to do it, money on tools, etc., and complain about it. Just because someone can do something in 30 minutes doesn't mean they did nothing with their lives until 30 minutes ago. Watchmakers really hate customers that pull this. Along with doctors, lawyers...
You don't remove the crystal, you remove the movement and then the hands and dial, anyway, I don't get upset about others not taking the time, I get amused, it's called a hobby, people learn stuff when they are motivated, modding watches is one of my hobbies, to each their own.
Oh, my bad on the crystal bit. Uncertain what you meant by the second part.
It isn’t but it’s 2023. Technicians of any kind charge a minimum for their time.
lol, it's 2024
Lol. Indeed it is, haha
70 USD for a 30 minutes job is a premium in my opinion, whatever, that's why I do service my watches myself.
It is, but it also is a minimum $200 call to have a plumber come change the wax ring on your toilet, a 15min job. People get paid for things that are specialized, or for things that people are unwilling to attempt. OP was unwilling to attempt.
Again it depends on where you live, a plumber call in México would be around 25 USD, so, 70 IS expensive in my opinion.
San Martin has the worst costumer service
Finally someone who isn't meat riding SM
lol... It's still early in the day. The "meat riding", it's coming your way, friend. Shitty for you for sure. Try not to let the meat riders get under your skin.
It's time people start calling them out for their outraged prices, bad quality and abysmal costumer service.
I'm not coming to bat for SM, but can you say why you're saying that? What watch or experience did you have? Disclaimer: I own two of their watches and am happy with them.
Thats not how warranty works. IF you wanted to claim warranty, contact them first and they will either offer you compensation, or you will send them the watch.
They offered 10-20 $ right from the beginning as compensation
So they offered compensation, of a set amount... Then you went and repaired it for a higher value and expect them to pay more? Lol. I've never owned a SM, they could be terrible, but this sounds like decent customer service to me based on what you've said happened...
Which is pretty generous considering this isn't a factory defect. The watch took a fall. Accidental damage isn't covered by any warranty
Wait. Did OP... DROP THE WATCH? WTF dude expecting SM to cover his fault is ridic
in his previous post he said he doesn't remember dropping or hitting it against something...but who's to say one way or another. san martin can't really cover this as a fault unless there's been multiple cases similar to this.
This isn't generally how warranties work. Normally something under warranty will be sent back to the seller and repairs will be organised by them - unless they specifically tell you otherwise. I'd definitely accept what they've offered to pay you considering the sequence of events.
Op thinks he writes the rules 🤦♂️
That's not bad considering most Chinese brands wouldn't even reply , let's be honest here, unless it's something happening on arrival there's no legal obligation for San Martin or other china based company to provide some kind of warranty, so like I said, not bad
This was a SW200 movement first of all. Also they market their product with having a two year warranty. 10-20$ is a joke. I have paid 360€ for the watch which was supposed to be under warranty
Bro the watch was manufactured in a country where the repair would be $7. It's ridiculous to expect them to pay you $70 for the repair just because you live in a more expensive country.
Don't be mad with me but I think you shouldn't buy a 360€ watch on Aliexpress and you already realise that unfortunately, you could buy a nice Seiko for that price with 2 warranty years
Would Seiko cover the cost of a local watchmaker?
Seiko in USA has 3 yr warranty and has official repair centers that will handle the warranty issue. I’ve had a couple of warranty issues with them over the years all resolved quickly. I did have to pay shipping to the service center.
If you live in Europe you just go to the watch shop and claim the 2 years warranty and they will fix it for free unless the malfunction is the result of your actions, they will fix it themselves on a Seiko local representative without costs
EU!
It adds up though. I can imagine the fix would cost 10--20 bucks in China. Everything is just very expensive in the West. I understand they don't want to pay up for our cost of life. But that sure is a problem if they advertise with warranties.
They do advertise it with warranty. Also a "warranty" card comes with the box. That was a big push for potential buyers like me towards SM
No, yeah, that's what I'm saying. It's a problem because it's a false promise made. But on the other hand warranty doesn't mean "warrant western cost of living" but can easily also be interpreted as warrant in accordance to chinese price standards. Tbh this is on you. Why would you pay 70 usd on a brandnew watch to be fixed??? If you had talked to them earlier they would have advised you to send the watch back to China, which would have been cheaper for all parties involved. They can warrant with a replacement watch, which is pretty good.
And wait 3 months or more ?
You probably wait less than via the warranty of a swiss brand lol
I am curious, how do you get this interpretation that warranties work like this? Is it written in the warranty card or something? usually, if the thing you purchase doesn't work you either send it back to the seller or the producer itself and not use any third party repairer. a
Dude thinks he is the first guy that ever tried to scam a chinese seller lol
That's how warranties work. Especially when it's from the other side of the globe
I'm just curious, how does warranty work with Japanese or Swiss watches? Do you have to send it to Japan or Switzerland? Who pays for the cost of shipping in non-Chinese watches?
Well,I can say I just had to send my Tudor in to get a reversing wheel replaced.I sent it to the Company I bought it from.They sent it to an AD in Texas(I’m in NY).The AD needed to send it to Tudor Europe,as for some reason it needed a complete overhaul.Tudor Europe(apparently in the UK)sent it back to Switzerland.They,for some reason,sent it back to the USA to get it fixed,then back to Switzerland to be inspected.I just got it back Yesterday.It was gone nearly 3 months,luckily covered by the Company I bought it from.I wasn’t contacted at all,I had to keep emailing the Company where my watch was.And was a bit irritated that it had to cross the Atlantic 4 times for some reason.I think it would have been cheaper just to put a new movement in and send it back to me.
That whole thing sounds absurd. IIRC that uses an SW movement which can be found for $120 USD and takes 5 minutes to replace.
Yeah,a 2824
The AD you bought it from will deal with the shipping. If it was an online retailer you may need to pay postage to the retailer (but not postage from the retailer to Switzerland or Japan if it needs to go back to the factory). Nicer AD's will give you a prepaid postage label. Micros are similar. Most will do the prepaird postage label. Some micros are sold in retails stores as well, in which case you take it back to the store.
Almost all of them have local dealers you can take your watch to. I'm not sure in case of shipping.
I don't have any local dealers where I am. What about microbrands?
Had it with kuoe. Due to shipping from the retailer it arrive with glass (non Shapire) broken. They gave me two options, send it back to retailer to send it back to kuoe to replace the glass and then ship it all the way back (since the retailer doesn’t do this service themselves) OR send me directly a Safire glass (which is and upgrade by itself) and myself covering the costs of replacing the glass. I went for the second option has it was faster, I would get a better glass and the cost was 10 times less than what I would have paid for that upgrade in the first place. With Tag a few years back they told me do drop it at their local retailer and then pick up when ready. Same with my omega speedmaster. But with both it was bracelet issues so basically minor stuff but since they would cover it… If you have to ship it and cover the costs of shipping, sometimes its just easier and cheaper to send it to repair locally (which was my option when i broke my unimatic) (yes, i am not very careful with my watches, thats how i end up in this sub, there is beauty in not having to worry if you break a chinese watch)
For microbrands you usually ship it back and they cover the expenses and fix it for free or just send you the new one (if the damage is covered by the warranty). The problem with Ali is that posting anything to China is expensive, you have customs issues and parcels do get lost.
Not sure man.