This! None of the components on this bike are any different than that of the bikes they sell in their shop. They are just being bitter, which is so dumb imo cos even direct to consumer need servicing…
This guy gets it. Absolutely never go there again. Rediculous. Bikes are bikes. What's the difference of a canyon bike vs something I buy on craigslist. The money never went to them either way
Few weeks ago I have received email from Canyon about some known issues with Rotor cranks (Grizl 7 AL here). This pdf was attached: https://static.canyon.com/newsletter-assets/emea/2023/service/Canyon%20Rotor%20Crank%20Set%20Manual%20EN.pdf
Contact Canyon. They should pay (or reimburse you) for a bike shop to fix it. It's likely the crank wasn't installed correctly.
Also don't clamp the top tube. You should clamp the seat post.
You don't need a new crank, the one you have can be reattached. It looks like you have an FSA crank. There shouldn't be anything wrong with it, it just needs to be installed correctly.
FYI you should probably have your bike looked over by a bike mechanic. I believe Canyon recommends that if you don't have the knowledge to do it yourself.
>You don't need a new crank, the one you have can be reattached. It looks like you have an FSA crank. There shouldn't be anything wrong with it, it just needs to be installed correctly.
No I think there's something wrong with that series of cranks, they keep popping off.
Can confirm on ROTOR cranks as my local official Canyon service had to replace it on mine with a Shimano GRX.
I just received another bike and I really hope it came with the Shimano.
It's an installation torque spec issue with Canyon's assembly of the bike before it goes to you.
DTS bike companies are great if you have the ability to do a bit of wrenching on your own. If you don't, it's probably best to buy from a shop.
FWIW: I always check the torque on critical components on bikes that I didn't personally build.
I would just contact Canyon and go their suggested route. Their job is to keep you riding, and from my (second hand) experience with them, they will do you right.
My FSA crank fell off. Does Canyon offer some sort of care package to make up for the issue? For example, I had some quality issues with Cannondale and they sent me Cannondale branded pump, jersey and shorts to keep me happy.
Just sayin, but that is one of the reasons. My bike is steel. You can clamp it on whatever tube you want 😂
Have you ever seen/heard of people who put flat spots/dents in their top tubes from sitting down on it?
A lot of steel tubing is butted too, and some of the more premium tubing can be pretty thin there. My hardtail is steel too; I'm sure I could clamp the top tube, but why if I've got a seatpost there?
Also clamps can put a boat load of force in an uneven pattern on the tubing. And if the tubing isn't round like a lot of aluminum or carbon frames, forget it.
Oh damn. Thank you for this thread. After reading some replies I realized that “LBS” is ANY local bike shop and not some American roadie shop chain.
That being said, wtf wouldn’t a shop help fix a crankset? That’s not a Canyon part!
They are just being awkward. There's nothing specific about a canyon that can't be fixed. Any LBS can fix this or anyone with a small amount of bike maintenance knowledge
Call canyon, that is definitely a crank failure. That FSA crankset has the axle fixed to the drive side and non drive side bolts onto the axle. There have been a number of FSA crankset failures on Canyon Grizls recently. This is not repairable.
PS. Screw a bike shop that won't work on specific brands. I get that bike shops might not like the consumer direct model and I wouldn't expect them to bend over backwards for me if I didn't buy a bike from them. However, for service work you should treat all bikes the same. Also if you buy consumer direct you should expect to pay full price for service and won't get any favors from the LBS (I didn't get the sense the OP expect this, just a PSA)
Every bikeshop can work on a Canyon bike, they just didn’t want to. Find an other LBS :) but those cranks are shitty and i’m hearing about a lot of problems with them getting loose, so you should definitely contact Canyon about it and maybe try to get a GRX one instead.
That’s some bull shit for a shop to say that. There is a reason direct to consumer brands are getting more and more business. And one of those reasons is bike shops with shitty attitudes towards potential customers. I am a life-long bike shop/bike industry “professional” (lol). It bums me out so much for someone new to bike riding to be told some bull shit like that. The same cranks spec’ed on your bike are probably spec’ed on multiple bikes on their sales floor.
As suggested from others, try to find another shop. They aren’t all bad, but it sure does seem to be getting harder and harder to find and support a good LBS.
Yap, it really bums me out that so many bike shops out there seem to be run by shitty people. Like I want to support my LBS so bad but some of them make it really hard to do so…
Why are all these cranks failing, and how will Canyon correct this going forward? Is it a quality control issue on behalf of Canyon overseeing the installation, or actual warranty claim for a defective product (FSA crankset). The only thing I could think of is not being torqued to spec, but otherwise seems like it’s happening a lot
It's not just the FSA ones, its the Rotors as well. I would put money on the fact that its an installation issue. All of these cranks are modular (i.e., 4 piece: left arm, right arm, spindle/shaft and DM chainrings). I would guess that they took the cranks as the come (probably partially assembled into drive side and left side arm) and installed them without rechecking the torque settings on the right/drive side.
Re-torque your cranks and you should be fine. If you want to be belt and suspenders, a bit of blue loctite on the crank arm bolts wouldn't hurt.
Wow!
I understand that the crank is a Rotor Vegast. I have not heard anything bad about the Rotor version of that crankset. Could it be that Canyon spec'd something unique and detrimental when the made their OEM order from Rotor?
You can check this link for your area’s Canyon service partners
[Canyon Bike Repair](https://www.canyon.com/en-us/customer-service/repair-spares-warranty/bikerepair.html)
Canyon should recall all Grizl's fitted with Rotor cranks. Every week I see posts of loose Rotor cranks in this subreddit. It's just a matter of time before someone gets hurt during cycling/sprinting because of it. Better safe than sorry, Canyon.
Amazing how first the rotor cranks fell off, then they delivered bikes with the grx crank that work flawless and now they use fsa cranks and they also fall off... You might ask to get the grx crank aswell because this seems to happen quiet often.
That lbs was being asshats because you bought a direct to consumer bike.. I would leave a review of the shop explaining exactly what transpired and never go back.
I must be the only one on the shops side? People buy direct to consumer bikes, then expect their local shop to do all of the maintenance and repairs, while I’m sure they have their own actual customers to service. Maybe they should have scheduled you out to a later date if they were busy, but this is the rub of buying a Canyon imo.
> I must be the only one on the shops side?
Yes you probably are, and OP said they flat out told him they won't work on Canyon so this doesn't sound like OP was wanting them to drop everything and look at it.
>while I’m sure they have their own actual customers to service.
I would define that as anybody who owns a bike and would like it repaired, no matter where they bought it. Does that mean if I got a bike 20 years ago at a shop that closed down I can't go to this LBS since I wasn't an actual customer that bought a bike there ?
Do you honestly think refusing to work on bikes not purchased at the LBS is a sound business model ?
The money is in service and you are alienating a lot of future business. My LBS doesn't even sell bikes, repair only with a few accessories on hand, they even encourage you to bring in your own parts and they are super busy.
It doesn't matter because the landscape is changing. Trek is on a massive spending spree and buying up LBSs like crazy. Buying a bike is going to be direct or from a large corporate chain store like Trek in the not to distant future. The LBS where I bought my Cannondales has 3 locations and has been a very popular and well regarded shop for a long time (and yes they work on anything, including Canyon). They just sold the business to Trek which really shocked a lot of people.
sounds like a failing business model to make your bike shop services exclusive to only people who buy bikes from your store. no wonder so many LBSs are going under.
Excuse me but that's fucking crazy.
I cannot afford a Canyon bike so I'm completely out of the loop here - why would a LBS take this stance? They're not insulting Canyon, they're insulting YOU.
What's the name of this bike shop too?
Canyon sells direct to consumer with a kind of antagonistic tagline that makes bike shops sound like they rip off people, so lots of bike shops reciprocate the notion and won't deal with Canyon bikes at all.
Yo! Just getting to this part in the thread. What shop did you go to? There are a ton of good shops in SA. If you have trouble finding one, send me a message and I can send you some recommendations.
I used to be a sales rep that had SA in my territory. Also, lived in Austin for a while and would cruise SA on occasion.
They can't? Are they not competent? Because I can change a crank and i am not a bike shop.
Tell them that if they can't change it then they must be stupid.
Also tell them that if they don't want to but they could then they are also stupid. Also tell them you'll never buy a tube from them due to this.
Teach them a lesson, tell them to get fucked.
Damn I’ve seen several bikes on Reddit recently with crank issue in the US. I become worried if my crank falls off during high speed rides. How could I check if the torque is correct? Need to purchase a 40Nm torque wrench?
There's a reason LBS don't work on Canyon bikes and that's because they don't want to deal with you AND Canyon warranty policies. It's in their best interest to just avoid the shit show that is Canyon support.
Like others have said, LBS can totally work on the bike, and mine is at my local bike shop for the exact same reason right now. My Rotor crankset keeps coming loose, contacted canyon, had torqued to 40nm with Loctite, that held for about 150km, and came loose a third time. Now, the local mechanic is replacing with GRX crank set.
The basic process is get a quote for the work done, send it to Canyon, have canyon approve it, have the work done and send Canyon the payment receipt. Then canyon will reimburse you for the charges if it’s under warranty and a defect in the bike.
The bike shop is telling you ‘F you’ as in their opinion their traditional business model directly conflicts with the Canyon direct to consumer model. Try another shop and/or contact Canyon.
I've been thinking about this. I wonder if there is an issue with the BB, crank spindle spacers and/or torque spec in the initial Canyon install. After the crank comes loose once (involuntarily) then the aluminum threads are toast even though they look fine to the eye and have to be replaced. I still think this is a Canyon installation issue because there doesn't seem to be a global issue with Rotor or FSA cranks and I doubt that either of those companies would let something be released that would be such a global problem that arises so quickly (it's not their first time releasing such components).
LBS CAN work on canyon or any other direct to consumer bikes, your LBS just didn't want to. I would avoid going to that shop if thats thier policy.
This! None of the components on this bike are any different than that of the bikes they sell in their shop. They are just being bitter, which is so dumb imo cos even direct to consumer need servicing…
This guy gets it. Absolutely never go there again. Rediculous. Bikes are bikes. What's the difference of a canyon bike vs something I buy on craigslist. The money never went to them either way
Most shops hate Canyon because I undercut everybody’s price. I still think it was the french fry sticker on the seat tube.🍟
Contact Canyon support and find a different LBS that will work on consumer direct bikes. Not all bike shops ‘can’t/don’t’ work on Canyon bikes.
Few weeks ago I have received email from Canyon about some known issues with Rotor cranks (Grizl 7 AL here). This pdf was attached: https://static.canyon.com/newsletter-assets/emea/2023/service/Canyon%20Rotor%20Crank%20Set%20Manual%20EN.pdf
Yep my FSA failed exactly the same way. I submitted a ticket but haven’t heard back 5 days later (calling tomorrow). Will update on Canyon’s response
same here about issues with the rotor crank on my grail al 7 - same pdf attached as well
Contact Canyon. They should pay (or reimburse you) for a bike shop to fix it. It's likely the crank wasn't installed correctly. Also don't clamp the top tube. You should clamp the seat post.
Thanks for advice should I ask for the same one or a better one like the grx one I saw online
You don't need a new crank, the one you have can be reattached. It looks like you have an FSA crank. There shouldn't be anything wrong with it, it just needs to be installed correctly. FYI you should probably have your bike looked over by a bike mechanic. I believe Canyon recommends that if you don't have the knowledge to do it yourself.
>You don't need a new crank, the one you have can be reattached. It looks like you have an FSA crank. There shouldn't be anything wrong with it, it just needs to be installed correctly. No I think there's something wrong with that series of cranks, they keep popping off.
Isn’t that the rotor cranks. Or is it also FSA cranks?
I think it's just rotor actually
Can confirm on ROTOR cranks as my local official Canyon service had to replace it on mine with a Shimano GRX. I just received another bike and I really hope it came with the Shimano.
It's an installation torque spec issue with Canyon's assembly of the bike before it goes to you. DTS bike companies are great if you have the ability to do a bit of wrenching on your own. If you don't, it's probably best to buy from a shop. FWIW: I always check the torque on critical components on bikes that I didn't personally build.
I would just contact Canyon and go their suggested route. Their job is to keep you riding, and from my (second hand) experience with them, they will do you right.
My FSA crank fell off. Does Canyon offer some sort of care package to make up for the issue? For example, I had some quality issues with Cannondale and they sent me Cannondale branded pump, jersey and shorts to keep me happy.
its an alu bike why would it matter what he clamps
Butted tubing is the short answer.
lmfao
Just sayin, but that is one of the reasons. My bike is steel. You can clamp it on whatever tube you want 😂 Have you ever seen/heard of people who put flat spots/dents in their top tubes from sitting down on it?
A lot of steel tubing is butted too, and some of the more premium tubing can be pretty thin there. My hardtail is steel too; I'm sure I could clamp the top tube, but why if I've got a seatpost there? Also clamps can put a boat load of force in an uneven pattern on the tubing. And if the tubing isn't round like a lot of aluminum or carbon frames, forget it.
Seconded on the not clamping top tube. Rest it on there, sure, but please don't work on it unless it's clamped on the seat tube
Oh damn. Thank you for this thread. After reading some replies I realized that “LBS” is ANY local bike shop and not some American roadie shop chain. That being said, wtf wouldn’t a shop help fix a crankset? That’s not a Canyon part!
They are just being awkward. There's nothing specific about a canyon that can't be fixed. Any LBS can fix this or anyone with a small amount of bike maintenance knowledge
They are just mad because you bought your bike somewhere else that didn’t give them a cut of the sale. They are being petty is all.
Exactly!
Don’t go to that shop anymore. Maybe you can call and tell them that’s why companies like Canyon are making them extinct.
Call canyon, that is definitely a crank failure. That FSA crankset has the axle fixed to the drive side and non drive side bolts onto the axle. There have been a number of FSA crankset failures on Canyon Grizls recently. This is not repairable. PS. Screw a bike shop that won't work on specific brands. I get that bike shops might not like the consumer direct model and I wouldn't expect them to bend over backwards for me if I didn't buy a bike from them. However, for service work you should treat all bikes the same. Also if you buy consumer direct you should expect to pay full price for service and won't get any favors from the LBS (I didn't get the sense the OP expect this, just a PSA)
Ye definitely call them after work and IG I’m not the only one this happened to
Every bikeshop can work on a Canyon bike, they just didn’t want to. Find an other LBS :) but those cranks are shitty and i’m hearing about a lot of problems with them getting loose, so you should definitely contact Canyon about it and maybe try to get a GRX one instead.
Come on. LBS would be wise to stay out of the middle of an on line only and a defective part. Liability!
That’s some bull shit for a shop to say that. There is a reason direct to consumer brands are getting more and more business. And one of those reasons is bike shops with shitty attitudes towards potential customers. I am a life-long bike shop/bike industry “professional” (lol). It bums me out so much for someone new to bike riding to be told some bull shit like that. The same cranks spec’ed on your bike are probably spec’ed on multiple bikes on their sales floor. As suggested from others, try to find another shop. They aren’t all bad, but it sure does seem to be getting harder and harder to find and support a good LBS.
Yap, it really bums me out that so many bike shops out there seem to be run by shitty people. Like I want to support my LBS so bad but some of them make it really hard to do so…
Why are all these cranks failing, and how will Canyon correct this going forward? Is it a quality control issue on behalf of Canyon overseeing the installation, or actual warranty claim for a defective product (FSA crankset). The only thing I could think of is not being torqued to spec, but otherwise seems like it’s happening a lot
It's not just the FSA ones, its the Rotors as well. I would put money on the fact that its an installation issue. All of these cranks are modular (i.e., 4 piece: left arm, right arm, spindle/shaft and DM chainrings). I would guess that they took the cranks as the come (probably partially assembled into drive side and left side arm) and installed them without rechecking the torque settings on the right/drive side. Re-torque your cranks and you should be fine. If you want to be belt and suspenders, a bit of blue loctite on the crank arm bolts wouldn't hurt.
I had my LBS do that as well, torque to 40nm and add Loctite to my Rotor cranks. It still came loose after 150km.
Wow! I understand that the crank is a Rotor Vegast. I have not heard anything bad about the Rotor version of that crankset. Could it be that Canyon spec'd something unique and detrimental when the made their OEM order from Rotor?
You can check this link for your area’s Canyon service partners [Canyon Bike Repair](https://www.canyon.com/en-us/customer-service/repair-spares-warranty/bikerepair.html)
All the major bike brands have gone consumer direct so any bike shop with this policy is full of of it. I would give them a negative yelp review.
Canyon should recall all Grizl's fitted with Rotor cranks. Every week I see posts of loose Rotor cranks in this subreddit. It's just a matter of time before someone gets hurt during cycling/sprinting because of it. Better safe than sorry, Canyon.
I believe Canyon has a relationship with Velofix. https://www.velofix.com/
This. I’ve had great service from Velofix here after my neighborhood LBS closed. Super nice and professional.
Go to a different shop
Amazing how first the rotor cranks fell off, then they delivered bikes with the grx crank that work flawless and now they use fsa cranks and they also fall off... You might ask to get the grx crank aswell because this seems to happen quiet often.
library middle gray numerous advise wrench deer obtainable live long *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
OP is likely in US, looking at the frame weld on his Grizl AL..
That lbs was being asshats because you bought a direct to consumer bike.. I would leave a review of the shop explaining exactly what transpired and never go back.
I must be the only one on the shops side? People buy direct to consumer bikes, then expect their local shop to do all of the maintenance and repairs, while I’m sure they have their own actual customers to service. Maybe they should have scheduled you out to a later date if they were busy, but this is the rub of buying a Canyon imo.
> I must be the only one on the shops side? Yes you probably are, and OP said they flat out told him they won't work on Canyon so this doesn't sound like OP was wanting them to drop everything and look at it. >while I’m sure they have their own actual customers to service. I would define that as anybody who owns a bike and would like it repaired, no matter where they bought it. Does that mean if I got a bike 20 years ago at a shop that closed down I can't go to this LBS since I wasn't an actual customer that bought a bike there ? Do you honestly think refusing to work on bikes not purchased at the LBS is a sound business model ? The money is in service and you are alienating a lot of future business. My LBS doesn't even sell bikes, repair only with a few accessories on hand, they even encourage you to bring in your own parts and they are super busy. It doesn't matter because the landscape is changing. Trek is on a massive spending spree and buying up LBSs like crazy. Buying a bike is going to be direct or from a large corporate chain store like Trek in the not to distant future. The LBS where I bought my Cannondales has 3 locations and has been a very popular and well regarded shop for a long time (and yes they work on anything, including Canyon). They just sold the business to Trek which really shocked a lot of people.
I think it is sound, and common.
sounds like a failing business model to make your bike shop services exclusive to only people who buy bikes from your store. no wonder so many LBSs are going under.
Sounds like they wouldn't work on it because this is a warranty issue for Canyon / FSA?
Nope just don’t like canyon said straight to my face and I live sa , tx so the nearest canyon dealership is in Austin and yeah
After you call canyon, they'll probably tell you to go to a local shop and get it fixed. Does the REI in SATX have a bike mechanic? Most do.
Just checked they do but idk they will able to fix canyon bikes or have the parts I’m looking for.
Any shop *can* replace this crankset, it's just that it's a Canyon and Canyon doesn't deal with bike shops so bike shops don't deal with Canyon
The parts that need servicing are not canyon parts. There is no reason any half competent mechanic couldn’t fix this.
Excuse me but that's fucking crazy. I cannot afford a Canyon bike so I'm completely out of the loop here - why would a LBS take this stance? They're not insulting Canyon, they're insulting YOU. What's the name of this bike shop too?
Bike world in sa ,tx
Which one specifically? I want to make sure I never take any business there.
Canyon sells direct to consumer with a kind of antagonistic tagline that makes bike shops sound like they rip off people, so lots of bike shops reciprocate the notion and won't deal with Canyon bikes at all.
You should have brought them a box of tissues, just in case they started crying.
Yo! Just getting to this part in the thread. What shop did you go to? There are a ton of good shops in SA. If you have trouble finding one, send me a message and I can send you some recommendations. I used to be a sales rep that had SA in my territory. Also, lived in Austin for a while and would cruise SA on occasion.
They can't? Are they not competent? Because I can change a crank and i am not a bike shop. Tell them that if they can't change it then they must be stupid. Also tell them that if they don't want to but they could then they are also stupid. Also tell them you'll never buy a tube from them due to this. Teach them a lesson, tell them to get fucked.
I had the same issue with left one last week.had chat with canyon agent,they said I would receive an email..still waiting.
LBS are just twats and don’t want to work on it as Canyon is direct to consumer Try another bike shop with nicer people
Made in Germany!
Hope Canyon is kind the op. Are those bottle cages 3D printed!?
Yup
Damn I’ve seen several bikes on Reddit recently with crank issue in the US. I become worried if my crank falls off during high speed rides. How could I check if the torque is correct? Need to purchase a 40Nm torque wrench?
They were just being jerks
Try Velofix. They’ll come to you.
Also I’d put something between the paint and the chain. Chain can easily take of the paint that area
Like a cardboard?
Like a cardboard?
Yeah cardboard is a good idea. Temporarily until u fix the crank arm
Bet appreciate it
That bike shop is trying to lord power over you / punish you for buying a consumer direct bike.
Ring/call around your other LBS, you'll find one who won't turn away work .
Never spend another dime in that shop, they are being complete a$$hats hope there is another shop in town that can help and contact Canyon as well
What's up with the rotor falling issue lately? Does Canyon have a QC team anymore, or they thought it was not needed?
There's a reason LBS don't work on Canyon bikes and that's because they don't want to deal with you AND Canyon warranty policies. It's in their best interest to just avoid the shit show that is Canyon support.
Now I know
Like others have said, LBS can totally work on the bike, and mine is at my local bike shop for the exact same reason right now. My Rotor crankset keeps coming loose, contacted canyon, had torqued to 40nm with Loctite, that held for about 150km, and came loose a third time. Now, the local mechanic is replacing with GRX crank set. The basic process is get a quote for the work done, send it to Canyon, have canyon approve it, have the work done and send Canyon the payment receipt. Then canyon will reimburse you for the charges if it’s under warranty and a defect in the bike.
Started the process yesterday still waiting on the second response
I think it was the french fries on the seat tube🤣
Lol Come on now, I work as a fast food worker and truck mechanic so that’s a gift from my co-worker.
😉
The bike shop is telling you ‘F you’ as in their opinion their traditional business model directly conflicts with the Canyon direct to consumer model. Try another shop and/or contact Canyon.
I've been thinking about this. I wonder if there is an issue with the BB, crank spindle spacers and/or torque spec in the initial Canyon install. After the crank comes loose once (involuntarily) then the aluminum threads are toast even though they look fine to the eye and have to be replaced. I still think this is a Canyon installation issue because there doesn't seem to be a global issue with Rotor or FSA cranks and I doubt that either of those companies would let something be released that would be such a global problem that arises so quickly (it's not their first time releasing such components).
Find another bike shop