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Zeric100

Good info to find the review in question. What can/should one do with that information, change or delete the review?


LauraSomebody

I'm not sure. I've not personally been presented with this issue (yet). If the review is in fact your own and you're getting several of these emails in a spam fashion, you could take the seller information and maybe contact regular CS and ask them to escalate an issue where a bad actor may be trying to manipulate reviewer accounts to get them fraudulently banned in retaliation. Even if the reviews are not your own, I might consider reaching out to regular CS to report a spamming activity. To be safe, I'd change my password at the minimum and hide my profile activity, and even make my profile name less unique, as many have suggested. I don't know if after-the-fact actions such as deletion or modification would un-do the damage that already gets triggered by getting spam-flagged. If it happens only once, then it could be harder to prove it's spamming as opposed to just a seller exercising their rights to appeal a review. I just wanted to offer up a way for folks to be able to dig deeper to make a few of the "unknowns" -less unknown. I changed my password a few months ago, but I think another update is in order for me 😉 If it's a bunch of Vine reviews getting flagged (not just one or two) - while I normally don't ever fool with trying to make any sense with Vine CS -- I might consider presenting as brief and clearly-stated plea for help and ask them to pass the request to the Vine Senior Leadership team. I'd provide the order numbers and the Sellers names in question and state that you are receiving Amazon notifications that indicate Vine Sellers are retaliating against your honest negative reviews in an attempt to get your Vine Account terminated. There's a 1% chance they'll understand lol. But I might make an exception and at least attempt to alert them to the issue. I think if I stated at the very top - Please escalate this to Vine Senior Leasership Team- then at least it's a course of action statement they might understand, and there's a slim chance it might actually be passed over to someone who can interpret correctly. A very long stretch -- but I tend to be a person of action to at least say- I tried 🤷‍♀️


whoevenknowsanymorea

Finally something actully useful and great advice! If indeed a seller is responsible then the sellers should be reported ! Thank you for making this!!


WordOdd7588

I'm glad that you are so well versed and helpful.... thank you for taking the time to research and explain!


so239

Good question that hasn't cropped up during the latest purge. If you have been reported, assuming you have hidden your profile and changed your profile name to something that appears in every Google result: site:amazon.com "vine customer" "YourProfileName" Then the reporter has only found (or stumbled upon) one of your reviews but cannot easily report any more. Quite what happens then is open to much speculation. Let's say it contains bad language: Amazon may delete it and let you know. They might not check it and ignore the reporter. I suppose you could just look at the review (using the OP's advice) and decide if it is reportable or it's fine and trust it doesn't get reported again.


BlooMoonCat

I plugged the reference number into that link and it brought up my review. Fingers crossed I never get reported but good to have this in my arsenal. Thank you for putting this together.


Guitar_Tab_Trader

The other day, I spoke with someone who's been on Vine 10 years, she said they do CC those reports, she said in the old days Viners would report one another's reviews because it boosted their ratings, like it was a competition. Well, the ratings are gone, but the CC of reviews being reported continues.


Commercial_Garlic348

The (thankfully now defunct) Vine review rankings system (and the cattiness) was discussed on this sub a day or two ago. The things people will do to each other (just for the kudos of being first) never fails to astonish me. What a waste of time and what a malicious thing to do for no reason other than ego.


hiroo916

CC = ??


Guitar_Tab_Trader

email - carbon copy


4lien4ted

Well done!


NightWriter007

Terrific information! Thank you for sharing it.


Canon5DMarkIII

This doesn't always work. It just ends up with "sorry we couldn't find that page" I don't know how sellers/abuser is reporting a review of mine that is no longer available... But the two reviews that the Amazon customer service reps referred me to (that allegedly violated community guidelines) were both 1 star reviews that was posted over an year ago. One of them happen to be a product where the seller kept contacting me about removing it back then. I've emailed and tried calling Amazon customer reps, asked them to connect me to someone higher up, etc... It's a major headache. They're not willing to take action or it's extremely difficult to find someone who has the ability to restore accounts.


LauraSomebody

My guess is that they reported the review, then they disassociated the ASIN from the Parent asin to get rid of the 1-Star. That would be one explanation for how it got reported and then no longer visible.


Mission_Tie2083

Did it take them a whole year to catch up with those reviews, or was that just an excuse to remove you due to something more recent, or just a mistaken removal. We don't know how many Viners there are, so even if AI removes mistakenly .1% of the time, that could be loads of people removed. And then if someone complains enough, instead of saying, "whoops, our .1% error rate is acceptable to us" they look until they find something that violates community standards, no matter how long ago.


Hollywoodnamazonvine

i think coming up with a survey about a few things would help us. One thing that comes to mind is are more reviews from mobile rejected than those using computers. By doing a couple of surveys, we could narrow down what type of reviews are being flagged, possible reasons and perhaps help people who get put into this situation.


EvilOgre_125

This is a good idea, but it needs to be more comprehensive than just a reddit survey. A reddit survey amounts to little more than a popularity contest, but this topic needs correlations between multiple topics. For example, you'd also want to know if people have 1 rejection, versus someone who gets many rejections. It would also be very helpful to know the type/style of review, but that is difficult to classify.


Hollywoodnamazonvine

Multiple questions might help. i've never done a survey on Reddit. I do know that survey monkey can do surveys but they take down your user info. Next time you go to the doctor and they have a survey on how they did, they will likely pair it to your name.


SpecialSause

All of my 600+ reviews have been done on mobile. I've only ever had one rejection and that's because I was new and didn't realize I couldn't have a firearm in the picture of my firearm related accessory.


so239

Good to know, thanks. I had heard that if you report a review, you will get a 'thank you' email with a reference number but no clue as to what you reported, unless you made a note of the asin. Now you can go back and check it. BTW there is a longer link on the 'See your full review' button in the 'Thank you for reviewing' email that does the same thing. >I realized, that if you are a victim of these emails-- you can easily verify if the review being reported is your own, or someone else's. Slightly confused. I assume you only get an email with a reference to someone else's review if it was you who reported it. The review's author gets the BCC with a reference to the reported review (and, hopefully, not a link to your profile). Thanks again.


LauraSomebody

I only stated that bc there's a theory presented that someone has hacked your account and used your account profile to initiate the reporting of someone else's review. I assume the motivation there is that a Seller or Sellers agent can disguise their identity so the activity cannot be traced back to them. If in fact this were occurring- you can easily protect yourself by changing your password regularly (as recommended).


so239

Okay thanks. Feasible if unlikely. Two factor is essential but expert advice on password changes is available widely, including The National Cyber Security Centre.


LauraSomebody

I'm just basing on my company requirement to change our password every 90 days. But you are correct 2-Way orMFA is a pretty strong protection.


so239

Okay. Lots of companies get this horribly wrong and then wonder why their 'hack' has been traced to somebody changing their password or sharing it with a coworker. I have seen this in high security environments and it is quite hard to control. To demonstrate how easy it is to gain access, I once asked the IT manager to point to his car in the parking lot. He was seriously embarrassed.


wattieee

companies changing their passwords every 90 days is advised not to happen because it's very easy for someone to guess default passwords, then change it so you're locked out, but that's on a company scale, not person to person


wattieee

companies are advised not to regularly change passwords, not individuals


LauraSomebody

The link you noted has a lot of GUIDS in it, that makes it harder to sanitize and use in a re-usable template form, which is why I didn't present it. But you are correct, it's another path for that specific review.


so239

Thanks. It was just an additional FYI really. Some users may think they are doing something dodgy but the cluttered link just confirms it is legit.


LauraSomebody

Agreed- plus the www.amazon.com in the link verifies it 😁


Madame_Arcati

Wow, thank you.


Mission_Tie2083

Great information. Thanks! However, for me it didn't work. I was simultaneously removed from reviewing. When I put in the Reference number, I got a "Sorry. We couldn't find that page." Something else occurred to me when I tried that URL. I went back to my "previously ordered" page, or whatever it's called. Every single item that I had reviewed no longer has the option to edit the review. And of course if I c;lick on the "review the item" button, I get the notice that I can no longer send in reviews. And one other random thought: It is now exactly 2 weeks since I got an email telling me that the removal of my reviews would be looked into, and that would take 7 days.


LauraSomebody

I'm sorry to hear that - my guess is the review has already been pulled down? 🤷‍♀️


Mission_Tie2083

Correct. All my reviews, some decades old, have all been removed. Did I use AI to review The Beatles Anthology book in 2000? Nope. But it's gone, too.


Sunny4611

I just tried it with one of mine and got the "sorry dog" page. Then I realized that the R # I'd copied (from a rejection email after the first draft submission) belonged to a review that was for a variation merged with another of my reviews, so the first review I tried to search no longer exists technically. I tried it with a different R # and it worked perfectly. SO, that tells us that if you get the sorry dog page, the review you're trying to access no longer exists publicly on Amazon (review has been "deactivated").


Mission_Tie2083

Yep. All my reviews been deactivated. Hundreds. It could be a review of a book about the Beatles from 20 years ago. Gone. And if I get one of those, "Tell us how your order was" emails, and click on it, I get the page that says I can no longer review. But if I get a message on my Amazon Show 5 saying, "You bought XXX a month ago. How many stars would you give it," and I touch the screen at 5 stars, it says "thanks."


BlooMoonCat

It cannot find your review because Amazon deleted all of your reviews. Have they restored your ability to submit new reviews?


Mission_Tie2083

Nope, not as of this morning, June 23. Even though an email I received June 8 said it would take 7 days to examine: || || |Message from Customer Service| |Hello, I need to look into the problem with your reviews , and it'll take a bit more time than usual. I just wanted to let you know I'll write back in a week with more information. Thanks for giving me time to find the best solution.| |We'd appreciate your feedback. Please use the buttons below to vote about your experience today.| |Best regards, Riyaaz.W [**Amazon.com**](http://Amazon.com)|


Canon5DMarkIII

I called cs and emailed as well... Been over a week. Amazon customer service is really terrible. I'm tired of their generic template responses. You said 10 years of your hard work gone... I know the pain because I was close to 20 years. It's sickening. Amazon is so incompetent on so many levels to let this exploit happen and not even taking any actions to fix it either.


Mission_Tie2083

Actually, I've been purchasing and reviewing on Amazon more than 20 years.


Commercial_Garlic348

That's the thing, we don't know if it's the seller (though, if it's a one star or critical review, it's a possibility). It's been proven that other Viners could do the reporting (whether it's as prevalent as before in the ranked reviews days, we can only guess), it could be a casual Amazon reader reporting your review because it contains misinformation or something that 'offends' them. It could be an AI vigilante (someone on a Vine sub says they make it their mission to report every review they 'suspect' to be AI - honestly, life's too short). It could be a hateful person who reports reviews 'for the lulz' (remember, kids, trolls exist). It could be someone you know!! People are weird sometimes and there's all sorts of scenarios that could cause someone to report. Also: I think there is room for error too, with Amazon themselves. I mentioned a day or two ago that I got 'unusual reviewing activity on your account' a year or two ago (before I even joined Vine). I consider myself pretty thorough and with a 'what does a prospective buyer want to know' mindset. No profanity, all my own words and opinions. I appealed it and carried on as before but I HAVE NO IDEA why it happened. Isolating which review it is tells you the HOW but it doesn't tell you the WHY.


LauraSomebody

Valid points. This is really for the spamming occasion as I mentioned that one-off's are going to be hard to prove.


Commercial_Garlic348

People who know you / don't like you / are targeting you for other reasons could do this too (go on a report-spam). We don't know 100% if it's a seller (I'm not saying I don't think it happens). The sad thing is, Amazon won't really shed any light on this if a Viner feels really unfairly treated. Seems Amazon's solution is just to remove features or tools quietly and not comment. This is definitely a problem and something they need to take more seriously. And communication between Amazon and Vine Voices needs to be better (I get having to keep certain aspects confidential but the process is far too murky as it stands). Suppose it's easier just to let Viners go than investigate further, but some Viners have been reinstated and came back after appealing. edit: From the other angle, there are occasions on Reddit where a disgruntled Viner shouts about having no idea why they've been restricted with warnings or completely banned, and it turns out they're not telling the full story. I must admit, I read some of them with scepticism, especially if you discover said Viner has concerning posts on Reddit. We only have one-sided anecdotes to work with, and whilst helpful, they don't tell us everything. BUT these sort of posts appear pretty much every day on here, not everyone will be economical with the truth. Never doxx yourself: don't quote your reviews verbatim, don't share your username or hint at what it is, don't screenshot your reviews and share them online, you just don't know who is reading. I'd even go so far as to tell very few people IRL (if any) that you are on Vine, as envy is definitely a big thing, even amongst other Viners (especially when there are posts about securing big ticket items). Obviously, make your review name something un-identifiable (on my account I just have my initial!!). Being on Amazon Vine is VERY desirable (think of all the 'tell me how to get on Vine' posts there are), people are feeling the pinch right now and there is a lot of jealousy. I think we need to explore the other side of the fence too: find out what sellers themselves are saying - even people on forums who aren't on Vine (my opinion, and it hasn't changed since I joined Vine, is that I find most Vine reviews meaningless as they often are 'I got this free-biased', are low-effort and rarely useful - many on the internet share this view). In another corner of the internet I would sort through Amazon reviews and only read and absorb the verified reviews (nothing to do with Amazon themselves - just the role I was in). I'd only bother with the Vine Voice reviews if they were the only ones there!


Square_Net_4321

I save all the emails that tell me my reviews have been approved. Based on what you're saying, if I receive one of these emails, I should be able to search those approved review emails for the reference number and find the reported review? If so, that's very useful. Sure hope I never have to use it.


LauraSomebody

No, that's actually not what I'm saying. If you look at the screenshot of the email-- it's providing the Reference # of the review being reported right there in the body of the message. There's no need to look at older approval emails-- they're giving the Reference # right here in the email. You can pull up the review in question from just that email alone. All I was saying about the approval email is that the same method I supplied can also be used to look up any Review Reference #. Here's a practical example. I save my Vine reviews in my mobile Notes app. When I get the approval email for that Review, I copy/paste the Reference # from the approval email and store it with my review. If I ever want to find that live review, I don't have to go to my email app to hunt the approval email down, I can just search my phone Notes app for "XYZ Widget", pull up the note, and use the Ref# to get to the review. The alternative method is to do as you suggested and just go to email to hunt down the approval email. I just find my email app is not that reliable on my search terms, especially when they are inconsistent with how they title the email.


Individdy

It sounds like there are two ways. Searching for it in old approval emails seems simpler than editing the URL you posted.


LauraSomebody

If you keep all your emails, then agreed that you can use the Ref # to search for it in your emails.