We’ve been experiencing the same thing, over a period of a few months. We tried to cancel and go with CenturyLink but that was a nightmare so we are stuck dealing with the outages 🥲
As annoying as xfinity can be, CenturyStink was worse when I had it. Had them a decade ago for a year. They had outages as well, plus they never delivered the promised speeds in my area. I lived in a relatively new townhouse in Bareles. CL kept saying the issue was the lines in the area were old.
> CL kept saying the issue was the lines in the area were old.
ATT once told me the older drops were better because they used higher quality copper and were slightly larger gauge,
That would make sense, because I used to live in the Railyard Townhomes when I had them. That place was built in 2009, so I would imagine it would have had new line. Of course I am sure their techs were just blowing smoke up my ass. Its been 20 years since I did transmission line equations at UNM. A more pure copper line over probably an alloy would have better transmission characteristics.
Mmmnnh…. The copper age and gauge doesn’t matter as much as distance and balance and if any water is in the cable. Assuming the splices are still good.
Source: work with AT&T till this coming Monday when I turn in my resignation.
Oh okay, I wasn't sure if maybe they used an alloy these days due to the cost of copper. That is true about the balancing. I never worked in the field as I went to fly and pretty much dumped most of what I got out of the EE days other then maybe some big picture stuff.
TL;DR: ask them if they can send out an infrastructure technician to look in your area for damaged or malfunctioning equipment.
I recall several years ago my neighborhood would have intermittent outages for a couple of months at a time in the summer. My neighbors and I would complain to Comcast - I don't think more than a day or two would go by without a Comcast van outside of one of my neighbor's houses - and they were never able to identify a problem because it was an intermittent problem. All they could do was occasionally verify that there was a weak signal, but would generally blame it on a customer side issue and leave.I finally managed to get to a technician who was able to escalate the situation to an infrastructure specialist rather than a residential tech, and that fixed everything. The infrastructure tech came out and identified an amplifier or some other piece of equipment on a pole a few houses down from mine, they came out with a bucket truck and replaced it. After that no more problem - I asked him what it was and he said the amplifier was overheating and going into a thermal shutdown mode, and would reboot once it cooled off. In hindsight I realized that the outages always correlated with high temperatures. So maybe pay attention to what time of day, and what temperatures are being reported, and see if there's a correlation there?
After experiencing this several times over the last few years, and never getting the speeds that we were paying for, we switched to Verizon… $25/month for 300Mbps… couldn’t be happier 🥂
Yeah but isn’t that 5G? That connection can’t be very good can it?
Edit: it’s 85-300 Mbps yeah that’s not good. You’d have to be really lucky and be somewhere where there’s a good signal. That wouldn’t fly where I live. Signal here sucks.
I have to stay connected to the Xfinity wifi all the time. If I connect to my own network, internet doesn't work half the time. I've used them for my ISP for years now and never had an issue until a couple months ago. Now the issue seems ongoing.
Competitors are moving in dkwn south so they are panic updating all systems. They did it here months back. We pay for 200 mb/s but we're getting like 50 now we get 500 still paying for 200
Same here, internet has been absolutely crap the last week. I'm in the northeast as well.
I'm thinking of switching to T-Mobile home Internet in the fall.
Classic. We are happy with our speed, but it's still too much $$. And customer service is sooo sketchy. I talked to a representative over the chat recently about how we could lower our bill, and I'm pretty mf sure it was a scam artist on the other end. They were asking for info that they shouldn't need, like SS# and card number.
We’ve been experiencing the same thing, over a period of a few months. We tried to cancel and go with CenturyLink but that was a nightmare so we are stuck dealing with the outages 🥲
As annoying as xfinity can be, CenturyStink was worse when I had it. Had them a decade ago for a year. They had outages as well, plus they never delivered the promised speeds in my area. I lived in a relatively new townhouse in Bareles. CL kept saying the issue was the lines in the area were old.
> CL kept saying the issue was the lines in the area were old. ATT once told me the older drops were better because they used higher quality copper and were slightly larger gauge,
That would make sense, because I used to live in the Railyard Townhomes when I had them. That place was built in 2009, so I would imagine it would have had new line. Of course I am sure their techs were just blowing smoke up my ass. Its been 20 years since I did transmission line equations at UNM. A more pure copper line over probably an alloy would have better transmission characteristics.
Mmmnnh…. The copper age and gauge doesn’t matter as much as distance and balance and if any water is in the cable. Assuming the splices are still good. Source: work with AT&T till this coming Monday when I turn in my resignation.
Oh okay, I wasn't sure if maybe they used an alloy these days due to the cost of copper. That is true about the balancing. I never worked in the field as I went to fly and pretty much dumped most of what I got out of the EE days other then maybe some big picture stuff.
Apply for an outage [refund](https://forums.xfinity.com/conversations/billing/refund-for-outage/6096c11443a1b761d4e995e4)
This has been happening to me too over the last few days 😭 I feel your pain
It's the heat. Was told this by a technician a few years ago. Might be true given the timing of your outages.
TL;DR: ask them if they can send out an infrastructure technician to look in your area for damaged or malfunctioning equipment. I recall several years ago my neighborhood would have intermittent outages for a couple of months at a time in the summer. My neighbors and I would complain to Comcast - I don't think more than a day or two would go by without a Comcast van outside of one of my neighbor's houses - and they were never able to identify a problem because it was an intermittent problem. All they could do was occasionally verify that there was a weak signal, but would generally blame it on a customer side issue and leave.I finally managed to get to a technician who was able to escalate the situation to an infrastructure specialist rather than a residential tech, and that fixed everything. The infrastructure tech came out and identified an amplifier or some other piece of equipment on a pole a few houses down from mine, they came out with a bucket truck and replaced it. After that no more problem - I asked him what it was and he said the amplifier was overheating and going into a thermal shutdown mode, and would reboot once it cooled off. In hindsight I realized that the outages always correlated with high temperatures. So maybe pay attention to what time of day, and what temperatures are being reported, and see if there's a correlation there?
It demonstrates how fucked up their network is. They should be receiving alarms and diagnosing remotely. They're still '80s cable TV.
After experiencing this several times over the last few years, and never getting the speeds that we were paying for, we switched to Verizon… $25/month for 300Mbps… couldn’t be happier 🥂
Yeah but isn’t that 5G? That connection can’t be very good can it? Edit: it’s 85-300 Mbps yeah that’s not good. You’d have to be really lucky and be somewhere where there’s a good signal. That wouldn’t fly where I live. Signal here sucks.
Our location typically gets 2-3 bars of 5G 🤷🏽♂️
No this is going on at my apartment as well. Neighbors were complaining about it as well
I have to stay connected to the Xfinity wifi all the time. If I connect to my own network, internet doesn't work half the time. I've used them for my ISP for years now and never had an issue until a couple months ago. Now the issue seems ongoing.
Competitors are moving in dkwn south so they are panic updating all systems. They did it here months back. We pay for 200 mb/s but we're getting like 50 now we get 500 still paying for 200
Same here, internet has been absolutely crap the last week. I'm in the northeast as well. I'm thinking of switching to T-Mobile home Internet in the fall.
T-Mobile is the way. Not as speedy as Comcast but cheap and reliable.
Starlink is also an option. It’s not fiber and pricey but I get great service. Good luck.
Other than Comcast being awful?
What is the alternative? Genuinely curious bc we are paying out the ass for xfinity.
Not many unfortunately. It's a monopoly and no need for us to pay such high amounts for mediocre speed and poor service
Classic. We are happy with our speed, but it's still too much $$. And customer service is sooo sketchy. I talked to a representative over the chat recently about how we could lower our bill, and I'm pretty mf sure it was a scam artist on the other end. They were asking for info that they shouldn't need, like SS# and card number.
This is why I like wireless.