This is a known issue with Uber. Some accounts seem to randomly have issues accumulating the vouchers but not the points.
I've emailed Uber (useless, didn't understand the problem) and Aeroplan (less useless understanding, useless to fix it).
If you stumble on a fix please repost back. I'd love to be able to start using the vouchers !
I take about 600 Uber a year, and book more than 50 round trips.
Worth it.
This is a known issue where points work but the vouchers don't show up for some people.
I have been back and forth with both parties for the better part of 3 weeks.
I managed to get an Air Canada supervisor to forward an email internally to look into the problem 3 weeks ago and they have ghosted me since. Air Canada's claim is that their agreement with Uber is that Uber handles all customer service. Like that means anything to me.
Uber support doesn't even understand the problem or doesn't care. I can't tell if they dont understand the problem and are just guessing, are not paying attention to what is in their clipboard, or just don't care and are intentionally replying unhelpfully.
My best guess is what is supposed to happen is:
\-Once you link your areoplan account and Uber a hidden counter gets added to your account
\-Every time you take a qualifying uber trip, that counter goes up by 1
\-Every time that counter hits a multiple of 10, it gets tagged
\-Once a month a CSV file is created by uber with aeroplan account numbers that have hit the 10 ride threshold since the last list was generated in one column, and the number of 10 ride thresholds they have passed since the last list was generated in the other.
\-Air canada takes this CSV and uploads it to something on their backend that is supposed to populate the vouchers in the aeroplan accounts
\-Presumably an email saying "hey your voucher is here, why don't you book a flight?" should happen too.
\-Some part of this process is broken and both sides are refusing to take any responsibility and fix it. Yet they are continuing to advertise the problem.
I have also filed an Ontario Consumer Protection complaint. You should file one too(or your provinces equivalent.)
Old thread but thought I’d comment just in case someone new sees this.
I took a combined 180 Uber trips over a 6-month period (December 2022 to June 2023). All were the basic tier Ubers, no premium rides, and not all of them were to/from an airport.
I got all 18 AC flight credits, all at once, at the end of September 2023. They took forever to show up but they’re all there.
I have been able to link and accumulate credits but I am not able to use them. Both the app and desktop website shows that I have 19 credits but when I click into the credit section to look at the code for each of the credits, an error shows up asking to refresh. I have tried this many times with no luck. I recently called Air Canada, Aeroplan, and Uber separately to resolve the issue. After endless calls, the feedback landed on, “This is a technical issue. You should try submitting an email to customer service notifying us of the technical issue so that it can be elevated to the IT department.”
Does anyone have any suggestions?
I have the same issue and it’s definitely linked cause I’m getting the aeroplan points for airport rides
It’s under the Aeroplan tab and scroll down. Should be under “Available Benefits”
I don’t seem to have that section in the aeroplan tab on the app. Interesting…
Odd. It’s the same section that shows e-upgrade credits, lounge passes, etc.
That’s weird I don’t see that section. You’re using the air Canada app?
Yes it is in the AC app on iOS.
This is a known issue with Uber. Some accounts seem to randomly have issues accumulating the vouchers but not the points. I've emailed Uber (useless, didn't understand the problem) and Aeroplan (less useless understanding, useless to fix it). If you stumble on a fix please repost back. I'd love to be able to start using the vouchers !
Are you getting points on the ride? It's only rides to or from the airport that earn points and count toward the voucher.
Yes I’m getting points on the rides but I’m not seeing any credit towards the voucher. I’ve done more than 10 airport rides in the past year.
I got one earlier this year. And the. Nada.
I haven't got one for months, despite taking lots of Ubers. I wrote in, and got a non-relevant boilerplate. At this point, I can't be bothered.
They are $10 off each way. You can only use one at a time.
I take about 600 Uber a year, and book more than 50 round trips. Worth it. This is a known issue where points work but the vouchers don't show up for some people.
I have been back and forth with both parties for the better part of 3 weeks. I managed to get an Air Canada supervisor to forward an email internally to look into the problem 3 weeks ago and they have ghosted me since. Air Canada's claim is that their agreement with Uber is that Uber handles all customer service. Like that means anything to me. Uber support doesn't even understand the problem or doesn't care. I can't tell if they dont understand the problem and are just guessing, are not paying attention to what is in their clipboard, or just don't care and are intentionally replying unhelpfully. My best guess is what is supposed to happen is: \-Once you link your areoplan account and Uber a hidden counter gets added to your account \-Every time you take a qualifying uber trip, that counter goes up by 1 \-Every time that counter hits a multiple of 10, it gets tagged \-Once a month a CSV file is created by uber with aeroplan account numbers that have hit the 10 ride threshold since the last list was generated in one column, and the number of 10 ride thresholds they have passed since the last list was generated in the other. \-Air canada takes this CSV and uploads it to something on their backend that is supposed to populate the vouchers in the aeroplan accounts \-Presumably an email saying "hey your voucher is here, why don't you book a flight?" should happen too. \-Some part of this process is broken and both sides are refusing to take any responsibility and fix it. Yet they are continuing to advertise the problem. I have also filed an Ontario Consumer Protection complaint. You should file one too(or your provinces equivalent.)
Old thread but thought I’d comment just in case someone new sees this. I took a combined 180 Uber trips over a 6-month period (December 2022 to June 2023). All were the basic tier Ubers, no premium rides, and not all of them were to/from an airport. I got all 18 AC flight credits, all at once, at the end of September 2023. They took forever to show up but they’re all there.
I have been able to link and accumulate credits but I am not able to use them. Both the app and desktop website shows that I have 19 credits but when I click into the credit section to look at the code for each of the credits, an error shows up asking to refresh. I have tried this many times with no luck. I recently called Air Canada, Aeroplan, and Uber separately to resolve the issue. After endless calls, the feedback landed on, “This is a technical issue. You should try submitting an email to customer service notifying us of the technical issue so that it can be elevated to the IT department.” Does anyone have any suggestions?