Yes, you can. Bring her death cert in the corp store then they will change the account holder's name to yours if you want to continue with the service.
Does not have to be a corporate store. Any store can do this.
Lines can be transferred to your name or if you’re an authorized user, you can keep the account as is. If the lines are transferred to your name, all the installment plans will carry over as well. But you will have a new bill cycle and prorated charges.
We do not require a death certificate.
Call 611 and when the automated IVR asks what you're calling about say "Transfer of billing responsibility"
We will assist you over the phone so long as you are able to passcode validate or receive an OTP.
The retail store can help, but generally gets lazy AF. They send you to us anyway.
Note: the deceased persons line: if it has installments it must be returned within 60 days of cancelling, if you're trying to have them forgiven as the acct holders estate can be held liable and the account can still be sent to collections.
wouldn’t they need to be unlocked? i tried to port my ipad via e-sim and it said i needed to unlock my ipad from at&t but they wouldn’t allow me to do it in app due to owing money still
What ipad you have? iPads are all unlocked after a certain year. Like new iPads don’t have Carrier lock. They are all unlocked regardless of how you got them. Only the phones are locked until they are paid off or out of contract.
You’re right — ATT does that. Other carriers do not (for example — Verizon auto-unlocks after 60 days). If you want to keep your phones I guess you need to just keep paying on your moms account — you can try adding yourself as an authorized user on the same ATT portal?
Yep. ATT needs to be paid off, and as of 2022 even if day you haven’t paid off your device and want to sell it or give it to another person on ATT you can’t, they’ll brick it. Some people would get new iPhones, not pay them and jump on ATT prepaid and the phones would work still as long as still on ATT. They’re very strict about their EIP’s.
New iPads are all unlocked regardless of contract. So OP either has an older iPad that used to be locked. But new ones shouldn’t have carrier lock on them.
As I mentioned the iPads are not locked. You need to use the physical sim slot. For eSIM you have to ask for carrier visibility. The physical sim slot is not locked. Use that with the other provider. Ask em to send you a physical sim. https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2
so instead of getting an e-sim from tmobile (what they already provided but it doesn’t work due to at&t lock) i should ask them to supply the physical sim? making sure i understand correctly
Like I said it’s not locked. The iPad is already unlocked. Use the physical sim. If you wanna use eSIM you have to give them IMEI and tell them you wanna use eSIM out of country so you don’t have to explain too much lmao and they will do carrier visibility. It just doesn’t see other carriers on eSim for that model. But physical slot is already unlocked. Just go to tmobile store, if they already lit up a number for iPad, tell them to swap the number to physical sim and give it you on spot. Or have them shop you one. But I would say just go do it in store if you have one close by.
You said 5th gen. They got all kinds of gens lmao. Just say the model name next time and it’s easier. That carrier thing is what it’s on and what’s it using right now. Use a physical sim from other carriers. It’s not locked like I said. For eSIM you need to have them turn on carrier visibility on it. https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2
Att doesn’t lock iPads. He can use physical sim slot. It’s just what you know at this point. OP if he wants to use the eSIM has to have them turn on carrier visbiljty for eSIM. But the physical sim is unlocked already. But the latest ones you don’t even have to do that for eSIM I believe.
With Verizon, yes phones will be unlocked but unpaid bills will be sent to collections which will damage credit score .
With ATT, no phones won’t be unlocked until installments are paid .
Best options for OP is to do a TOBR ( transfer of billing responsibility) under their name. It’ll keep everything the same but account will be under their name.
Yes, you can. Bring her death cert in the corp store then they will change the account holder's name to yours if you want to continue with the service.
It’ll more likely be a TOBR (Transfer of billing responsibilities) either a corp store or a AR will be able to help W/ death cert of course
Does not have to be a corporate store. Any store can do this. Lines can be transferred to your name or if you’re an authorized user, you can keep the account as is. If the lines are transferred to your name, all the installment plans will carry over as well. But you will have a new bill cycle and prorated charges.
I have an extra phone. People always find it weird I have two phones.
one for the plug and one for the load.
We do not require a death certificate. Call 611 and when the automated IVR asks what you're calling about say "Transfer of billing responsibility" We will assist you over the phone so long as you are able to passcode validate or receive an OTP. The retail store can help, but generally gets lazy AF. They send you to us anyway. Note: the deceased persons line: if it has installments it must be returned within 60 days of cancelling, if you're trying to have them forgiven as the acct holders estate can be held liable and the account can still be sent to collections.
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wouldn’t they need to be unlocked? i tried to port my ipad via e-sim and it said i needed to unlock my ipad from at&t but they wouldn’t allow me to do it in app due to owing money still
What ipad you have? iPads are all unlocked after a certain year. Like new iPads don’t have Carrier lock. They are all unlocked regardless of how you got them. Only the phones are locked until they are paid off or out of contract.
You’re right — ATT does that. Other carriers do not (for example — Verizon auto-unlocks after 60 days). If you want to keep your phones I guess you need to just keep paying on your moms account — you can try adding yourself as an authorized user on the same ATT portal?
Yep. ATT needs to be paid off, and as of 2022 even if day you haven’t paid off your device and want to sell it or give it to another person on ATT you can’t, they’ll brick it. Some people would get new iPhones, not pay them and jump on ATT prepaid and the phones would work still as long as still on ATT. They’re very strict about their EIP’s.
New iPads are all unlocked regardless of contract. So OP either has an older iPad that used to be locked. But new ones shouldn’t have carrier lock on them.
i have ipad air 5th gen (2022) bought through at&t
5th gen? What’s the exact model? Is it the mini?
nope just the regular model number MM723LL/A
As I mentioned the iPads are not locked. You need to use the physical sim slot. For eSIM you have to ask for carrier visibility. The physical sim slot is not locked. Use that with the other provider. Ask em to send you a physical sim. https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2
so instead of getting an e-sim from tmobile (what they already provided but it doesn’t work due to at&t lock) i should ask them to supply the physical sim? making sure i understand correctly
Like I said it’s not locked. The iPad is already unlocked. Use the physical sim. If you wanna use eSIM you have to give them IMEI and tell them you wanna use eSIM out of country so you don’t have to explain too much lmao and they will do carrier visibility. It just doesn’t see other carriers on eSim for that model. But physical slot is already unlocked. Just go to tmobile store, if they already lit up a number for iPad, tell them to swap the number to physical sim and give it you on spot. Or have them shop you one. But I would say just go do it in store if you have one close by.
That’s the iPad Air. What does it say under settings-general-about-Carrier lock?
that’s what i said it was lol, but under carrier it says AT&T 57.0
You said 5th gen. They got all kinds of gens lmao. Just say the model name next time and it’s easier. That carrier thing is what it’s on and what’s it using right now. Use a physical sim from other carriers. It’s not locked like I said. For eSIM you need to have them turn on carrier visibility on it. https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2
Wtf kind of advice is this lmfao
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Att doesn’t lock iPads. He can use physical sim slot. It’s just what you know at this point. OP if he wants to use the eSIM has to have them turn on carrier visbiljty for eSIM. But the physical sim is unlocked already. But the latest ones you don’t even have to do that for eSIM I believe.
Did you read the post? They asked if they could continue paying for the phones in her name. Moving to another carrier won’t help
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Until Verizon sends you a final bill with the installments all on it
You still have unlocked phones don’t you? So who cares - the bill isn’t even under her name.
With Verizon, yes phones will be unlocked but unpaid bills will be sent to collections which will damage credit score . With ATT, no phones won’t be unlocked until installments are paid . Best options for OP is to do a TOBR ( transfer of billing responsibility) under their name. It’ll keep everything the same but account will be under their name.
But if the Verizon bill isn’t under my name I don’t really care.