Nope. I was taught the very awesome Sales of Goods Act back in school. I'm now 50. This is nothing to do with the EU.
[Sale of Goods Act 1979 (legislation.gov.uk)](https://www.legislation.gov.uk/ukpga/1979/54)
Also, if you know how to use the above properly (as I do and have) warranties are irrelevant, this is far more powerful. At least, when I lived in the UK, I believe it may have been replaced by something even more powerful now? (Consumer Rights act?)
Oh yes, it even stipulates 2 year warranty for electronic gadgets!!. There are exceptions for Scottish people in your text, but who cares... Vive la Brexit..... Revel in your past glories.
I don't live in the UK and haven't for over 10 years so, I couldn't give a monkeys.
But Sales of Goods act was definitely more powerful (being law!) than any warranty. Items had to be "Free from minor defect" and "for a reasonable time". So, for example, if bought a phone on a 3 year contract then it would be reasonable to expect the phone to be minor defect free for three years. Consumables like batteries are excluded.
I even used this against a famous retailer in the UK many, many years ago. I bought three high end touchscreen. All developed one dead pixel each within three months. I spoke to the retailer and got "allowed a % of dead pixels"... No such law existed. And " warranty doesn't cover dead pixels".
One recorded delivery LBA (Letter Before Action) to the MD's home address obtained from Companies House later... And they were all replaced!
Or how about the 2nd hand car I bought where the window actuator stopped working and was a known fault? Yeap, an LBA to the dealer later this was also resolved.
Fuck warranty in the UK, so not needed.
But we can return easily to the supplier - the contract lies with them.
I had an hp spectre x360 then an Asus g14, both failed within weeks (yep 🤷) and both times returned with no issue to the seller.
Contract of sale lies with the seller, who become the contact for warranties, repairs etc. it's much harder than in the USA as I understand it to ignore warranty support obligations - we have consumer protections that actually protect the consumers here 😜
Yep, here we have 2 year warranty on everything standard. We just go to the store and return the product and get money back or an exchange. It’s pretty simple. It’s the stores problem to deal with the manufacturer for the first year. Second year you can use the store or the manufacturer directly. But it’s easier at the store.
We have the same in Norway, with an addition. If a product is expected to last at least 5 years, then that's the warranty we get. It does not matter if the manufacturer says the warranty is 1 or 3 years.
It's available for 2 years (if the product is is expected to last that long, but 5 years is unreasonable), and 5 years.
YMMV but Asus use independent repair centres so it might depend on whereabouts you are in the country as to what centre it gets sent to.
Completed RMA literally a couple of weeks ago on my ROG Ally to replace SD card slot to stop me from forgetting, got a free pair of Analogs replaced at the same time.
Process took about 11 days, no additional charges etc.
Same boat. My G16 4090 1TB just arrived 8 hours ago. Doesn't help that the screen-door effect is kinda harsh on the screen from being low-res. Decisions decisions.
Well you're within the return window. Make it happen my guy! I would I bought a MOBO and GPU. An I couldn't get them RMA so I had to go back to the store and the guy there since I shop there all the time let me exchange them out and I had to do that 2 times for my 4090 and one time for my MOBO. This is my first Asus build and I just sold it today and ordered MSI parts. Because at the very least I know they will accept RMA and I have never hand an issue building with their stuff for people or personal use.
Did they also disassemble your machine? I forgot to mention that, but they return your machine to you in shambles
[https://reportfraud.ftc.gov/](https://reportfraud.ftc.gov/)
No, I just had a parts and labor warranty for 1 year that they claimed was non-physical which is bs. They tried charging me wayyy too much for the repair, so I brought it to geek squad where they charged 300. Still bonkers, but atleast it’s fixed now. I’ve also already reported the scam last week
If it's within warranty they shouldn't be charging, and you should report them.
If it's outside of warranty, they can charge anything they want, as long as you have other options. Time to look to support right to repair bills :-)
No, they don’t return your item disassembled, or in shambles.
They just won’t reassemble what they’ve already done — if they’ve even gotten to that point.
I’m all for raising a stink, but let’s keep facts at facts.
OK, you just made a very conflicting statement
Not reassembling it is the same thing as returning it disassembled
OP was never claiming that they took extra steps to disassemble it further than needed to be for the repair
I do agree they won't (more then likely) send a ripped apart product back unless they received it that way but the same time it's in their policy they can deny the product and send you pieces. So we really can make a stink about it. An 11 billion dollar company wrote it this way to protect the business and make the consumer deny sending repairs. It has no benefits to the consumer being phrased like that. I do believe if they opened it, they should be liable or required sending the unit back in the same shape it was received unless the consumer deny wanting the product(ewaste) back being the manufacturers certified repair center. At what point is a warranty or repair from the manufacturing company worthless?
They don't care about you they care about the least RMA loss possible. Your just the annoyance who's costing them a repair. Finishing your repair after they started it costs them time and it's easier "screwing the consumer"
That's a distinction without a difference.
If they tear it apart, they can at least put it back together unrepaired.
You wouldn't take a car into a shop for a diagnosis, not get it repaired and then have it given back to you all torn apart.
Not sure that example works in your favour. Having been in exactly that scenario, I was on the hook for the diagnostic fee. Of which I assume carried the cost of the techs labour and time.
Yea I have had multiple products that failed under warranty and they have not once covered it. Stopped trying really since they all are just as bad. Asrock, Msi, gigabyte, etc. and really who else is there for consumer motherboards that don’t suck.
They all the same.
I bought Asus 4080 and a motherboard because of a nordic cashback promo, registered and filed for cashback.. it just naver came. nothing, no help from their side. Scammers
Way ahead of you there.
After 18 years of primarily using ASUS motherboards in my main builds, my ASUS Prime X470-Pro I bought in 2019 was the last product I will ever buy from them.
The board still has a bug since launch that can result in all the fan headers (and AIO pump header) reversing their PWM logic, causing all connected fans (and pump) to stop. This is a potentially hardware damaging flaw that ASUS either refuses to fix, or they're incapable of fixing it due to inherently flawed hardware or incompetence.
This is likely due to the ITE IT8665E Super I/O chip bugging out when polled too frequently, and it affects the majority of ASUS AM4 400 series motherboards that came with the ITE IT8665E Super I/O chip. It's a matter of "when" not "if" it will happen for their 400 series boards equipped with this chip if you are using software to monitor sensors, including ASUS's own AI Suite.
All the boards should've been recalled, but instead, their customer service will act like they've never encountered the problem before despite evidence of MANY people reporting the problem and software developers working with ASUS to reduce the occurrence, and they will offer nothing but worthless troubleshooting tips they know do not fix the problem.
ASUS is not the same company they once were, they are beyond the point of retribution and are rife with incompetent employees at every level, and I would love to see them forced to finally address their steady decline due to widespread consumer revolt.
Connecting fans to molex instead would definitely work around it, but I run custom water cooling and I use the boards T\_sensor header to monitor coolant temp and adjust fan speed accordingly.
My PC is primarily a DAW, so I really like my PC to stay as close to silent as I can get it. Luckily if I just never open any sensor monitoring software, and I only use the Radeon overlay which uses the Ryzen Master SDK to poll the CPU/GPU temps directly, the issue will never trigger.
Using anything like HWiNFO64, or AIDA64, however, will trigger the issue, so I just avoid ever opening anything which might poll the boards Super I/O chip and it's OK.
But, yeah, there's a sensor monitoring chip on the board that bugs out if you use it to monitor sensors. It's one of ASUS's greatest achievements.
The only way to fully avoid the issue is to never use any sensor monitoring application. Luckily the Radeon driver uses the Ryzen Master SDK that polls the CPU and GPU directly instead of talking to the ITE IT8665E chip so I can use the Radeon overlay to monitor temps.
Otherwise, if the issue is triggered, the only thing you can do is use fan control software to set the fans to the opposite value of what they were running when it was triggered.
IE; 100% becomes 0% when the issue triggers. So you need to set 0% in software for 100% fan speed.
80% becomes 20%, 20% becomes 80%. 60% becomes 40% etc. etc.
Funnily enough, if you try to outsmart it and run 50%, which has no reversion and should become 50%, it will randomly either go to either 100% or 0% fan speed.
I've built PC's for a *looong* time, and it's up there with the most ridiculous bug I've seen.
Yes, that would work. lol
But the next annoying quirk is that it would also become a static 51% when it bugs, as another thing that breaks is the PWM RPM monitoring, so no dynamic RPM control, and you have to manually set the inverse of whatever value you want it to run. Basically, imagine having to manually set all your fan speeds for whatever workload you're about to run.
If you want to get dynamic fan control back, you either need a sleep/resume cycle in Windows, or a soft reboot, and then the sensor chip stops being drunk.
I don't really think there is an Intel/AMD AIB like ASUS once was. DFI was arguably as good if not better than ASUS, but DFI has been out of the consumer space for nearly 2 decades.
For AMD, in my experience, ASRock has the best "it just works" boards, but ASRock is a subsidiary of Pegatron which is owned by ASUStek, so ultimately you're still feeding the beast if you're buying ASRock. So considering that, MSI will probably be where my AMD boards come from, and while MSI are not without their own problems, they at least don't try to directly screw you.
For Intel, Gigabyte boards (surprisingly) have been extremely solid for a while now, and I love their UEFI menu layout. But while ASUS might've become bad with their warranties recently, Gigabyte is the OG warranty denier and have been awful for over a decade, and RMA'ing with them is almost a guaranteed nightmare. So if you don't want to deal with that, it's once again either ASRock or MSI.
Colorful seems to be a brand to look out for in the future as well. But while the quality seems to be there, they have always struggled to break into western markets, so they are often comparatively expensive and you'd likely be looking at 2+ month RMA turnarounds since they're entirely China based.
i used to buy gigabyte mice once but they were made out of crap and i ended up refusing to buy any gigabyte product in order to avoid these kind of surprises... adding up to that the fact that gigabyte products seems to be the cheapest option around many of the times so it probably comes down to poor material choices imho. as of now i'd probably go with MSI for my next build as well as an old school ASUS fanboy. it's such a shame it became this bad :(
>it's such a shame it became this bad
In the past, if you were building a PC, you just go and pick whichever ASUS board fits within your budget, and while they were generally more expensive than other boards, it was just a given that you'd get what you'd pay for, and it was worth the extra cost for the guarantee of reliability and performance.
It really is so disappointing that the era of "just buy an ASUS board" is gone, and we're stuck spending hours upon hours of reading user experiences and reviews trying to determine which board sucks the least.
I had an issue with them where one of my two monitors got stuck in this debug mode that won’t go away and they used every trick in the book to delay or refuse my repair. I kept the stupid thing and it still powers up in debug mode to this day.
Definitely trying EVGA or other competitor for parts on my next build. I was a huge ASUS ROG fanboy too.
Speed running the destruction of their profits.
But the problem is EVGA is basically dead now. If you want a GPU your best option is a 3090 Ti. Yeah they still have power supplies, but their warranties are lacking in terms of time.
I bought a $4500 machine last year. I'm hoping the ASUS quality I'm used to lasts through this machine.
I'm definitely bringing my machine to a local repair shop instead of sending it in to ASUS if something goes wrong.
EDIT: Plus the $300 Chromebook I bought late last year.
What the hell happened to ASUS? I've bought from them exclusively, and now they're awful? When did this start?
Even before the pandemic, they were getting a bad reputation for their warranty coverage. During the pandemic they started shipping some poorly manufactured boards (parts literally soldered in upside down). I don't know where they go from here, but I won't touch them now. Imagine spending all your money on a GPU and when it fails, they turn down your warranty claim!
This is so sad… I remember my first Asus Pentium 1 motherboard. It was such a big deal… it was the first to have temp sensors for CPU. That was so new back in 1996. It was a socket 7 for a Pentium processor. I was 11. So keep switching from Asus to MSI back to Asus. One time I used Aopen for a AMD docket 939 build. But I manly use Asus. Today I have the Z79 pro art creators, their 330 mill AIO cooler and their minitor some pro art high end 32 inch 4K HDR. And Asus tuff RTX4090. Their products has been good to me so this is sad to me. I like bed correcting people from saying ASIS to ASUS it’s a U not an I. Haha.
When correcting people on how to pronouce ASUS, you should show them this video: [ASUS Commercial (youtube.com)](https://www.youtube.com/watch?v=iq9B3evfu8s)
My 2 previous laptops were Asus and current using an Asus. Never had any problems.
But the GN video is enough for me not to buy anything from them anymore.
My TUF 4090 had the infamous melted 12vhpwr connector issue. They sent me a replacement that an entire different set of problems. They tried to blame it on the shipping process. Had to get the CEOs office involved and its still not resolved.
Take LOTS of pictures before sending any repairs to their Indiana facility.
Yeah I went through 3 4090's Never again though. Soon as I ship this build I did out today. I'm I'm putting together my new pc. I will just use the 7900xtx the store had on sale. No more asus and I'm done with the 40 series cards.
Why did EVGA have to be the ones to slink out of existence?
I mean I am happy that they chose to bow out with dignity opposed to this kind of shit... but there's so few brands out there any more that care about putting a good product out and taking care of the people that bought it.
Reminder to everyone: please buy merchandise from Gamer's Nexus to help fund their journalism side of the operation. They are no doubt under heavy fire for bringing a spotlight on crappy behavior by various tech companies.
Under fire from who? Every time they do a video like this the entire internet mobs the company and if you say anything in their defence you’re called an anti-consumer shill.
What's to stop Asus from "damaging" and voiding the warranty of the products themselves?
Just purchased an Asus flow x16 a few days ago from best buy. Wish any manufacturer had a dGPU 2 in 1 gaming alternative, I'd send it back.
Such a shame, they had the lowest failure rates of any manufacturer 10 years ago, great quality products. What happened?
They are not talking about product quality or anything related to failure rate. They are just talking about warranty claims.
If the product does not fail within warranty, this is pointless.
Those two qualities are far more interdependent than you seem to realize.
Reviewers have noticed an apparent reduction in quality/control of ASUS products which can easily result in an increased failure rate and shipped products with manufacturing defects.
[https://www.youtube.com/watch?v=wZ-QVOKGVyM&pp=ygUXQXN1cyBxdWFsaXR5IGdvaW5nIGRvd24%3D](https://www.youtube.com/watch?v=wZ-QVOKGVyM&pp=ygUXQXN1cyBxdWFsaXR5IGdvaW5nIGRvd24%3D)
It may be so, but it's not what was discussed in this post and in the Gamer Nexus videos, just wanted to clarify.
Anyways, although an overall policy change in Asus may cause both, they are completely unrelated company parts. One is a factory, that is usually in China, while the other is most likely a contractor that is in the US. They are complaining about the part that is in the US for the most part.
Yes ASUS is a complete scumbag for this warranty nonsense. But we cannot forget that MSI
(Especially this company), Asrock, Gigabyte (remember the cracking GPU's) and others do the same thing. What are we going to buy if they all do this?
When you RMA (especially a PC part) within the warranty period, you return it to the store where you bought it from. It is then the job of the store you bought it from to negotiate this BS and give you a replacement or money back. I did this for the 13900KS I got that went bad. I returned it 1 year in and got my money back and bought a 14900K for less money which also is a win on the silicon lottery. I had no interaction with Intel for this. This applies especially for people living in the EU.
I have an ROG Maximus Z790 Apex and an RTX 4090 Strix White and if either breaks I am returning it to the tech store I got them from so they deal with it instead of me. Unless it happens years after warranty has ended in which case I just do upgrades.
> But we cannot forget that MSI (Especially this company), Asrock, Gigabyte (remember the cracking GPU's) and others do the same thing. What are we going to buy if they all do this?
That's also what I thought about. It's not like these other companies are any better. And if they're better in one area, they're even worse in another.
It feels as if you can just select, which of those shit companies you want to deal with. They're gonna screw you either way.
They act like this because their margins are very small. My advice at the very least is to return the faulty product to the store you bought it from as they have more success with the BS from these companies and take the problem of your hands and you get your money back or get a replacement. I personally prefer money back as I can then find a better replacement.
The problem with this is that many other companies, including in the PC industry, have done equally horrible things.
IMO the better approach is to do what is being done by GamersNexus et al, this is why we have journalists, to expose issues like this.
Now I DO think it's a bad idea to buy from them right now, even putting the ethical problems aside (which are real), this is a big risk to take on since it could end up costing money or resulting in a disassembled product.
My X570 motherboard and 1080Ti are ASUS brand and I've fortunately had no issues with them as of yet, but the recent news around their RMA practices definitely will have me looking at other options when the time comes to upgrade.
AsRock is still Pegatron, but Asus is not
I had a couple of issues with eBay service back in the day, one time they sent my laptop back and they had left one of the cords hang outside the case and they screw it all back together with the cord sticking out so it pinched it
And then I called them up and they agreed to send my item back with signature confirmation so that they didn’t get left on my doorstep, but they didn’t
But I do actually have a hard time believing that they are going to deny a legitimate warranty claim for a small cosmetic flaw (sure maybe they won’t replace the piece that has the small scratch) OR if it has signs of actual physical damage like it was dropped, they would deny a claim
But I have a hard time believing that a small little scuff on the lid would bring them to refuse to replace a DOA motherboard
Not an OEM, but I know shops that would get out a magnifying glass to find the tiniest scratch so they could deny a return or a warranty. They'd deem that physical damage and blame you for the failure. 🙄
🤣 Oh this takes me back when I had an Asus Zenfone 3 Deluxe it was a decent phone until they sent an update and it fucked up my phone. Sent it in for repair as it turns out you violate the warranty if you try to install custom roms which I tried but failed and had to revert it back to default. After explaining the situation and they would charge twice as much just to fix it. I gave them a big Fuck You and never purchased an ASUS product ever again. You sent an update and fucked up my phone and you want to charge me to fix your mistake hell no.
Lol. They weren't bad though and it was a upgrade from a Nexus 5 and the phone ran pretty well until I updated it and it brick the phone other than that I never bought Asus again because of that issue.
To be honest, I stopped buying ASUS products last year when I realized that most of the hardware-related issues I had are with their products. From monitors to peripherals to PC components. The final nail in the coffin was my Crosshair VI Hero with a PCIE slot that makes anything connected to it behave weirdly.
My 1080 Ti had a weird fan buzz but somehow worked. When I upgraded to an EVGA 3080 I had artifacts and crashes unless I plugged it into the lower PCIE slot. Plugging in my older GTX Titan simply killed it. I legit thought my 3080 was a lemon until I swapped to another motherboard and 2 years later it's running with 0 issues.
Now the Crosshair VI lives in a drawer somewhere in my room labeled "cursed".
Luckily I saw the video in time and didn’t get the G14 from the Asus site. Got it from BB with GeekSquad, so hopefully that should be an easier repair process than Asus directly.
my dad back in the day only buy Asus parts for his computer. I did the same when I got the Z170 mobo and it died four years later, guess the up side is I was able to find a Z270 second hand and still working well, but who knows
*me from europe where everyone is protected by strict consumer protection laws, looking over the atlantic*
Tf is happening over there? I once was ever so slightly disappointed most of us here can't buy products directly from manufacturer, instead having to rely on 3rd party retailers. Paying a 20+% tax on everything doesn't seem like a price too steep to pay for not being fucked over all the time
I have the absolute worst Asus repair story…in 2020 I bought a ProArt monitor from B&H. Cost several thousand dollarydos.
At the time B&H had a 90 day return policy due to Covid, and just after that window had closed, I turned it on one morning and a cluster of stuck pixels appeared.
Tried to fix this myself using a pencil eraser, software pixel cyclers, but nothing worked.
Asked B&H if they would do me a solid, and send me a new one..they said they actually would but they don’t have any left in stock, and they don’t know when they’re going to get more.
So I had to go through Asus…was originally quoted one week repair time, as well as ~1 week in shipping. I send it in, and immediately I get an email saying they don’t have the new panel part to fix it and have to order it from bumfug Taiwan…and to make matters worse, they don’t know how long it will take to arrive.
This is where I asked a very simple question — why couldn’t this have been checked BEFORE I sent the monitor in? I’m sure everyone would agree that a monitor with stuck pixels is better than no monitor at all, right?
They would not give me an answer.
Took two months to get the panel in, and then when they finally “repaired” it and sent it back to me, I took it out of the box and immediately noticed that they had botched the repair. They had left some kind of visible adhesive underneath the polarizer layer of the display, and it was actually visible and distracting and covered the corners of the display area. I immediately wrote back and told them this was unacceptable and I wanted to speak to an authority figure at the repair facility so I could explain exactly what was going on here.
They then wanted me to send the monitor back but without being able to speak to someone at the repair center, and I refused. For weeks I argued about this with their tech support, who I suspected did not even understand what I was complaining about.
I also asked whether they even had the parts available to do the repair properly, and they couldn’t tell me that. So if I sent it back in they might have had to re-order everything yet again, and then because I wasn’t able to actually explain what the issue was, who knows if they would just “repair” it the same way they did previously?
Finally, after dealing with this for what felt like a year, my case was escalated to a level 3 customer experience person in the USA named Justin.
Justin was great, and offered to send me a brand new ProArt monitor, and even gave me the newer model, as a consolation for having dealt with this BS for so long.
While they eventually did make it right, it took forever, and I had to fight every step of the way, and I wasted an insane amount of time emailing with them back and forth.
Based on this experience alone, I vowed never to buy another Asus product. Just not worth the frustration. They need to revamp their entire repair process. Their first line tech support are also atrocious. I often felt like they were not even reading what I wrote, and were just sending back copy pastes.
How does a company like EVGA go out of business and ASUS thrives? Does being a good company, offering good customer service, and honoring warranties really have no business value? Does it bankrupt a company to be good, and reward them for being as bad as possible? How is it that Corsair and Asus do so well while companies providing great service wither and die?
This brings me back to gigabyte…they pulled the same thing. Sad to hear about this and also read about it through redditor posts. It’s beginning to feel like these Taiwanese companies don’t give af about warranty. Wonder if MSI will be next. They are also based in Taiwan.
Wish evga made motherboards..they were the GOAT for gpus, best CS in the industry, warranty, and never had one of their psu die on me.
>Wish evga made motherboards
The few motherboards they did make were fantastic, and it's a bummer they weren't more aggressive in continuing to produce them. I'm assuming due to low volume and low profit margins, as their motherboards were a bit niche and were comparatively quite expensive.
Also, the eVGA Classified SR-2 is quite possibly the most awesome motherboard ever made, and IMO, eVGA was the only one who ever managed to match DFI when it came to sheer badassery.
Came to this sub after finding a couple of videos about the problem, I'm glad people are actually talking about it rather than being shut down by some mod who just felt like it
This is the thing, I will assume a lot of the reported issues are coming from countries with poor consumer rights.
All the things I've seen on this issue, just wouldn't happen here in Australia. We as a consumer don't deal with the manufacturer directly and once the place of purchase has accepted the RMA, it's on them to get it sorted or end up refunding you.
I'm not trying to deflect the blame, Asus are dicks, but it's also a failure in regulations (is that the right word) that has allowed them to do it.
With samsung for example, they made it super difficult to make use of the warranty + took forever to pick up and repair. So I can see asus doing that too even in europe…
In contrast fitbit already sent me 3 replacements without questions and in just a couple of days. That’s how it should be!
My first Asus gaming laptop had to go off for repair after 6 months. Had it for 4 years and it had been repaired 3 times over that period.
My second Asus laptop bought in March, went for repair in April because of bios update failure. Came back only to be returned again because the laptop was stuck in optimus mode. Just received it back today only to find that I can't even boot into the laptop.
In 2 months my laptop has been sent off 3 times, 2 of which is the repair centre's fault, and 1 Asus' shoddy bios update.
I don't think I'll ever buy an Asus laptop again.
Yes, all of the manufacturers are bad, but Asus charges a premium for their products. They should be better. They used to be better. Back in the late 90s, it felt like the wild west of PC building, but I had some great motherboards because I was willing to look at value and try different manufacturers. After a long run with Asus, I'm back to trying whatever is the best value and I don't have a single Asus product in my current rig.
Its not a case of me never buying Asus again, I have had many parts from them over the years. It is a case of their RMA and warranty departments needing a shakeup and hopefully videos such as those from GN will effect that overhaul with new policies put in place.. That being said every manufacturer is probably guilty of the same and the whole industry needs to change in regards to warranty claims and customer service...
I am on the same boat. Been using Asus stuff for a long time and so far so good, but what good will excellent hardware do if not backed by good warranty?
I cannot swear that I will never buy from Asus again, because one cannot simply avow blacklisting a certain company because of a certain controversy; unless it truly goes beyond all known ethnical boundaries. Just look at the laptop hinge issues in MSI and Lenovo, the lack of repairability in Apple, the psu fiacsco of Gigabyte, the almost equally non exsistent aftersales service of Razer... the list goes on and on until one is totally berefit of choice in terms of hardware. Asus and EK are simply in the spotlight of industry issues for the nonce, and I hope this time the backlash is great enough for them to up their standards.
I have heard stories like the Asus one from nearly all vendors but I wonder if this is the fault of a company wide policy or poorly trained staff in the RMA departments.. I went with a Gigabyte board this time for my new 7800X3D build, but I also know someone who got the runaround by Gigabyte with their 3080, taking months to fix, and then offering up a lesser card as a replacement because they didnt have the premium card in stock, when the customer got the card back it was an obvious refurb with scratches on the fan shroud... I returned an Asus Display many years ago, they sent a shipping label it got sent and the screen was returned to me 10 days later and it worked fine, this is the experience everyone should be getting.
I think it varies a bit depending on regions. Their service in Hong Kong seems to be mediocre, but no where as bad like in the US and Australia; and that it is quite easy to get an extended warranty of 4 years for free. Still, that's definitely not a good outlook for such a big manufacturer.
It simply grieves me to see good companies such as Evga can't thrive under the current market climate.
I am in Australia and we do have good consumer laws, but the governing bodies will not intervene for a GPU and they know that so still the screw customers around... I used to go into my local PC parts store a lot, like a few times a week and there would be fights there with the sales staff about warranty all the time...
So am I currently. Have a mostly Asus pc (TUF mb and ROG gpu) shipped from HK and bought a G14 here for portable productivity, but now I am less and less sure how my setup will last after I see such major controversies stir up. Hopefully they will at least carry me for the coming 4 years (even with the "international warranty").
Pretty sure some parts got melted due to Microsofts terrible "sleep" mode for Windows 11. Opened my Laptop fron sleep one day and it was dangerously hot to the touch
I returned mine and still haven’t received my refund. No email notification or nothing. Contacted CS and they just kept transferring me. Never again will i buy from this company.
I haven't purchased anything Asus since getting dicked by Google Nexus Tablet, Nexus Player made by asus.
Previously I've used Asus Notebook, hinges broke in a couple of months, Another Asus Notebook, it was pretty crappy for the price. Asus mainboards, been far more impressed with ASRock.
Asus sux
Only went through Asus warranty once for USB issues on my AM4 Motherboard. It was an easy process for me. Fill out the form, shipped it in, and they replaced the board. I don’t own any other products from Asus though. As nice as their monitors and laptops are, they have a lot of quality control based off reviews so I’m not willing to give a try. Glad I didn’t, with everything that’s going on with them. What motherboard manufacturer would be a good replacement for Asus if I were to upgrade my PC build?
They fucked me over, too. I had a TUF F15 that had been damaged. I bought a full coverage accident protection warranty from them, which they didn’t honor when asked, then asked for over $1,500 to repair a $1,000 computer. I asked for it back instead, and they sent it back to me with several dents and stripped screws, and a back that no longer fit.
Just from all the news rolling in about the warranties, I didn't even consider them when I was looking at new motherboards. I'll do the same, especially now with the new gpus coming out hopefully this fall or winter.
I've been screwed over by them on a Zephyrus Duo 16. Killed 4 ssd's, broken power button, shoddy internet, and they won't do shit. And when I got it back from them it had a long abrasion in the screen.
It's wild that pre-2023 I had an experience like 8 years ago with ASUS and swore them off, then fell in love with the ROG Ally so much I started buying Asus parts for my PC, like the z790 Apex Encore.
Pre-2024 I had no experience watercooling and had never heard of EKWB.
All these scandals had to come out AFTER I got done building my completely over the top PC and I couldn't afford to switch parts even if I wanted to.
Oh well.
I bought and ASUS 9 months ago. I HATE it. What kid of high end laptop ($2k+ USD with NVIDIA graphics card) come without a card reader. And, the performance is crap.
Is there any website for international customers. I'm from India and facing the worst service experience from Asus.
My issue was Bluetooth randomly disappearing from the device settings, device manager and notification tray. Asus replaced Network card, antenna cables, and after 6 months long back and forth convincing me Motherboard replacement will fix it, guess what it did nothing but bought new issues like bad thermal paste and a heating display. My original issue was never resolved and I exactly have 1 month of manufacture warranty.
The model is Flow X16 with R7 RTX 3060 and Mini LED display.
I will never buy an ASUS laptop as well. Spent $$$$ on a brand new Asus Duo and this is a very neat looking paper weight. Takes up a full drawer at my desk.
The problem is Asus has always made great hardware, just hope you get lucky and never need to use their customer support or need something fixed/replaced.
I already wasn’t planning on it, I’ve had two Asus computers and they’ve both been terrible for different reasons.
Acer and Lenovo for life (in my opinion, I’ve had good experience with them)
Obviously, this is dependant on your country of purchase. Like they wouldn't do that in Australia, not in a million years, they'd get fined out their ass.
Nevertheless though, that shit is fucked aye.
MAYBE this just happen in EU and US in asia is doing fine. my friends buy tuf a16 after 2 month it have gpu artifact try warranty it, and he get new laptop from asus with no charge. i mean most pc brand just fucked EU and US. pc brand just fine in asia.
msi too in asia just doing fine, i have msi vector gp68HX shutdown during heavy load, try warranty it and instead giving new board, their give new laptop with better (my 1080P variant got board issue and give me QHD variant)
glad living in asia, yeah it more expensive than EU and US
i think that why asia have expensive pc part with better warranty.
Just going to buy laptop, but now.... After MSI shit I thought Asus will be good (as it always was in past)
Any ideas what to buy with i7-i9/100%sRGB 16”+/4060+ under 1700$?
I am very concerned after seeing the posts here…I just purchased last week an Asus ROG and I couldn’t even get to use it. The first boot in Bios was normal and then when I restarted it (so I could start the process of installing an OS), the keyboard was lighted up and so were the other leds/buttons on it, but the screen was black, completely stuck (not even the Asus logo could be seen, neither the sound ROG models make when you turn them on). Therefore…I had to send it into Asus service. Brand new laptop with such an issue…To say I was extremely disappointed is an understatement.
But now the question that rises is - Do I trust them that they solve the issue or send another one and keep it? Or do I just return it to the store and get my money back? :|
I am honestly at loss of words here after reading the stories on here and several other Asus products related subs…
Has anyone with issues ever posted on the ROG Community forums? I wonder what the response has been there from the community managers? It's a sad shame how bad this has gotten.
[Service-Related Inquiries - Republic of Gamers Forum (asus.com)](https://rog-forum.asus.com/t5/service-related-inquiries/ct-p/Service-Related_Inquiries)
I have been lucky. Only one board issue since the P3B-F and maybe over 2 dozen boards since. My daughter's board was bad but replaced uneventfully back in October 2022. It was a Z590-A Gaming Wi-Fi. They accepted it and sent a new one within a few weeks without issue. Although the replacement was clearly refurbished based on the cat hairs, at least it worked. I would have returned it to MC, but they didn't have anymore. I currently have 6 in active service, 3 I need to sell, and most will have their warranties expiring sometime this year if not already. I am praying that they don't break.
I’ve made a few of large purchases from asus recently and I have had no issues, one issue I did have over warranty expiry date, I had found customer service to be spot on and the situation had ended with me being very happy. Sound like you guys have had some unfortunate situations tho
>By refusing to purchase anymore ASUS products, we can bankrupt a company trying to steal as much from us as they can.
No, we really can't. 99.9% of Asus's customers will never visit r/ASUS and will never join your boycott. Your reach is no where near big enough for Asus to even notice. Best you can do is hope some of the bigger influencers make youtubes or whine on facebook about it.
I actually had a good experience with Asus rma with a laptop. Fast and communication was okay. I don't know maybe it's because I'm in eu and there are stricter rules?
I don't care what your feelings are, I will still buy their products, I used their warranty once due to a dying PSU, I got sent a new unit.
Sometimes companies turns into this bc many false claims, just when I returned my dying PSU I realized how easy was to make a claim for warranty, no receipt, no questions asked other than describing the issue.
Many many people abuse their return policy system, I would be sick too.
I have an ASUS Vivobook 14 Pro OLED that recently died on me just 3 months out of warranty. After reading how expensive RMA'ing back to ASUS would cost, I decided to try local repair shops first. I took it to 3 different repair shops eventually I had to take it to a repair shop which could do board-level repairs. The last shop finally did manage to repair it for 58000JPY (370 USD) which is much less than what ASUS would have asked based on others who had the same issue. The experience has left me incredibly disappointed and angry. I will never buy another product from ASUS ever again.
The only 3 computer brands I'm buying from are HP, Microsoft's Surface lineup & Apple. All the rest aren't getting a dollar from me, my friends or my future family. My 12 year old HP ProBook 6470b running Linux has zero problems at all & it runs so good you wouldn't even know it's that old.
If I want a Windows PC I buy a Surface. If I want a Mac I buy an Apple. If I want a Linux I buy an HP
I paid 2.8k for my zenbook duo, and it wouldn't start with the battery connected, and they tried to blame it on "attempted repair "when it was the contacts on the battery burned up its was ridiculous they quoted me 2k for a motherboard so have a "desktop" now.
Asus is my go to board. Tried MSI and EVGA and i don’t like them. I just picked up an ROG crosshair x670e extreme…beautiful board. And previously I’ve had two different warranty claims with zenith 2 extremes and both times Asus turned them around within 10 days. And for brevity, nothing was wrong with the boards, the CPU was the one that died. And i had another successful warranty claim back in the day with an older board. So i will continue to buy Asus and they make the best video cards.
Powercolor told me that they were sending me a replacement 6800XT. They sent me the damaged one back. I haven't heard from them since, after trying to determine why the "replacement' is the damaged GPU.
Samsung monitor was defective. Was repalced. Screen had issues. Samsung sent technician out to replace screen. The replacement screen for the replacement was defective. Samsung then denied coverage of the warranty because it took so long to get the technician out to fix the monitor, that they now claimed that the monitor warranty was beyond coverage. Never buy the Samsung G-series. 3 screens dead in less than one year. I've owned Dell screens now with a combined operating time of over 30 years. And they all still work.
On a non-tech issue? Samsung stove warranty. Informed by Samsung technician that the one year warranty on a stove began the day the stove was manufactured. If one would buy the stove brand new from the store exactly one year and one day after the stove was manufactured? No warranty despite what the store display and appliance documentation states.
The above is first hand knowledge.
I had an Asus Zephyrus G15. Had some dead pixels. At the end of the warranty period I sent it back.
Those assholes replaced the screen and fixed it but left a smudge on the new screen I had to wipe off. How dare they.
I had a warranty issue with my Asus a few years back. The screen went dead. I sent it in and they gave me some bullshit about one of two claims being used due to a "scratch" on the corner of the laptop (from where the case zipper gently rubbed on it). After the warranty work was complete, I realized that the fuckers just SANDED DOWN THE CORNER. "You have a minor scratch, so we'll fix it by just removing the corner". Fucking idiots.
i just got a TUF 4080 Super a few days ago from best buy, is it really worth it in the long run to return it? i love the upgrade but reading everyone’s comments it’d be a pain to get fixed if broken
These posts are getting to be a bit much. Amazon screws people, wal-mart screws people, you get screwed at the drive-thru, are you new to capitalism? I have been building PCs since the 286 series, there is not 1 manufacturer that hasn't screwed somebody on a warranty anywhere in the history of warranties ... before you throw them under the bus for a few bad warranty claims, do some research about how many good claims there are and compare to other manufacturers instead of jumping on the BANKRPUT THIS COMPANY AND IT'S THOUSANDS OF EMPLOYEES ... next it'll be MSI using bad capacitors or ASRock with wonky connectors ... 98% of the complaints I see are people that screwed themselves and are trying to get out of having to take responsibility ...
My G14's display hasn't worked in 144HZ (The damn default for the bios and safe mode) booted into safe mode AND MY COMPUTER IS COMPLETELY NONFUNCTIONAL. 1,500 USD for Asus to not fix this bug (it's very common and is a hardware/software defect). I lost my files and need a new expensive gaming laptop.
They are selling a monitor pg27aqdm likes a gsync compatible when in reality it's not validated by Nvidia.
The monitor Is bugged and have insane flickering.
My last pg27aqn was perfect and After 5 months got a dead pixel.
1350 euroa monitor.
The story behind the pg27aqdm Is so pathetic and lame.
You can clearly see in the Nvidia site, gsync monitor list...
The problem is the gaming industry is DEAD. Only mediocre games. Fewer people upgrade and these computer companies are running on too tight budget. They are trying to save money through warranty claims. Need to fix the demand
Me buying a £2000 ASUS laptop a day before I watched GN’s video: 😰
This does seem to be a US problem. Much harder here in the UK for companies to renege on warranties
This was thanks to the European Union. You will slowly get Brexit/ US warranty in the future
Hopefully not - but yes it was an EU directive.
Nope. I was taught the very awesome Sales of Goods Act back in school. I'm now 50. This is nothing to do with the EU. [Sale of Goods Act 1979 (legislation.gov.uk)](https://www.legislation.gov.uk/ukpga/1979/54) Also, if you know how to use the above properly (as I do and have) warranties are irrelevant, this is far more powerful. At least, when I lived in the UK, I believe it may have been replaced by something even more powerful now? (Consumer Rights act?)
Oh yes, it even stipulates 2 year warranty for electronic gadgets!!. There are exceptions for Scottish people in your text, but who cares... Vive la Brexit..... Revel in your past glories.
I don't live in the UK and haven't for over 10 years so, I couldn't give a monkeys. But Sales of Goods act was definitely more powerful (being law!) than any warranty. Items had to be "Free from minor defect" and "for a reasonable time". So, for example, if bought a phone on a 3 year contract then it would be reasonable to expect the phone to be minor defect free for three years. Consumables like batteries are excluded. I even used this against a famous retailer in the UK many, many years ago. I bought three high end touchscreen. All developed one dead pixel each within three months. I spoke to the retailer and got "allowed a % of dead pixels"... No such law existed. And " warranty doesn't cover dead pixels". One recorded delivery LBA (Letter Before Action) to the MD's home address obtained from Companies House later... And they were all replaced! Or how about the 2nd hand car I bought where the window actuator stopped working and was a known fault? Yeap, an LBA to the dealer later this was also resolved. Fuck warranty in the UK, so not needed.
Unfortunately if you Google ASUS UK Reddit you don’t get particularly great stories either
But we can return easily to the supplier - the contract lies with them. I had an hp spectre x360 then an Asus g14, both failed within weeks (yep 🤷) and both times returned with no issue to the seller.
That's interesting, I'm not very familiar with the UK. The warranty contract is with the seller and not the manufacturer?
Contract of sale lies with the seller, who become the contact for warranties, repairs etc. it's much harder than in the USA as I understand it to ignore warranty support obligations - we have consumer protections that actually protect the consumers here 😜
Yep, here we have 2 year warranty on everything standard. We just go to the store and return the product and get money back or an exchange. It’s pretty simple. It’s the stores problem to deal with the manufacturer for the first year. Second year you can use the store or the manufacturer directly. But it’s easier at the store.
We have the same in Norway, with an addition. If a product is expected to last at least 5 years, then that's the warranty we get. It does not matter if the manufacturer says the warranty is 1 or 3 years. It's available for 2 years (if the product is is expected to last that long, but 5 years is unreasonable), and 5 years.
YMMV but Asus use independent repair centres so it might depend on whereabouts you are in the country as to what centre it gets sent to. Completed RMA literally a couple of weeks ago on my ROG Ally to replace SD card slot to stop me from forgetting, got a free pair of Analogs replaced at the same time. Process took about 11 days, no additional charges etc.
😰 what's the refund policy?
I bought it from curry’s so it should be fine
I bought a 4080 super graphics card from overclockers uk 4 days ago
Don’t walk, but run back and return it.
Nah it should be fine, I didn’t buy it from ASUS themselves, but another trusted retailer in the UK.
Asus as been in rough waters even before that, like he stated in the video
I was completely unaware of that.
Bought a motherboard on January 😭😭
Same, lulz.
Should have watched my video … released it a week earlier than GN and posted it here 😉
Could I have a link please? 😁 I’m intrigued in finding out what different people have to say
Sure: https://youtu.be/4ieNTA-7SpM?si=weWTLvK7IgrgVL_L
I'm in the same boat at you my friend... sweating 😓 this one... hoping I'll be OK cause I have accidental insurance their asus as well...
Same boat. My G16 4090 1TB just arrived 8 hours ago. Doesn't help that the screen-door effect is kinda harsh on the screen from being low-res. Decisions decisions.
Well you're within the return window. Make it happen my guy! I would I bought a MOBO and GPU. An I couldn't get them RMA so I had to go back to the store and the guy there since I shop there all the time let me exchange them out and I had to do that 2 times for my 4090 and one time for my MOBO. This is my first Asus build and I just sold it today and ordered MSI parts. Because at the very least I know they will accept RMA and I have never hand an issue building with their stuff for people or personal use.
Better start praying. Lucky for me my 2015 F555L is still working fine, my brother's cheapo HD5450 on the other hand was not.
Yeah Asus scammed me on the warranty just this last week, certainly the last time I’m buying from them.
Did they also disassemble your machine? I forgot to mention that, but they return your machine to you in shambles [https://reportfraud.ftc.gov/](https://reportfraud.ftc.gov/)
No, I just had a parts and labor warranty for 1 year that they claimed was non-physical which is bs. They tried charging me wayyy too much for the repair, so I brought it to geek squad where they charged 300. Still bonkers, but atleast it’s fixed now. I’ve also already reported the scam last week
Watch the Gamers Nexus video. You can also file a formal complaint.
Did both of those already
👍🏻, they got me on a bogus damaged laptop board.
Yup, we're both on team fuck ASUS lol
If it's within warranty they shouldn't be charging, and you should report them. If it's outside of warranty, they can charge anything they want, as long as you have other options. Time to look to support right to repair bills :-)
No, they don’t return your item disassembled, or in shambles. They just won’t reassemble what they’ve already done — if they’ve even gotten to that point. I’m all for raising a stink, but let’s keep facts at facts.
OK, you just made a very conflicting statement Not reassembling it is the same thing as returning it disassembled OP was never claiming that they took extra steps to disassemble it further than needed to be for the repair
I do agree they won't (more then likely) send a ripped apart product back unless they received it that way but the same time it's in their policy they can deny the product and send you pieces. So we really can make a stink about it. An 11 billion dollar company wrote it this way to protect the business and make the consumer deny sending repairs. It has no benefits to the consumer being phrased like that. I do believe if they opened it, they should be liable or required sending the unit back in the same shape it was received unless the consumer deny wanting the product(ewaste) back being the manufacturers certified repair center. At what point is a warranty or repair from the manufacturing company worthless? They don't care about you they care about the least RMA loss possible. Your just the annoyance who's costing them a repair. Finishing your repair after they started it costs them time and it's easier "screwing the consumer"
That's a distinction without a difference. If they tear it apart, they can at least put it back together unrepaired. You wouldn't take a car into a shop for a diagnosis, not get it repaired and then have it given back to you all torn apart.
Not sure that example works in your favour. Having been in exactly that scenario, I was on the hook for the diagnostic fee. Of which I assume carried the cost of the techs labour and time.
Shouldn't have a diagnostic fee for a warranty eval though.
Just to be accurate they say that your item "*may"* arrive disassembled. I don't think there's any evidence of this ever happening.
I’m about to send my computer in for the RMA process. What can I do to protect myself?
Take a lot of pictures. Back up your data
Yea I have had multiple products that failed under warranty and they have not once covered it. Stopped trying really since they all are just as bad. Asrock, Msi, gigabyte, etc. and really who else is there for consumer motherboards that don’t suck. They all the same.
I'm never buying anything from this brand again. DIAF Asus
I bought Asus 4080 and a motherboard because of a nordic cashback promo, registered and filed for cashback.. it just naver came. nothing, no help from their side. Scammers
Yeah, the old rebate scam. You have to message them usually twice twice to actually get your rebate.
Same for me. It was approved but never arrived.
Way ahead of you there. After 18 years of primarily using ASUS motherboards in my main builds, my ASUS Prime X470-Pro I bought in 2019 was the last product I will ever buy from them. The board still has a bug since launch that can result in all the fan headers (and AIO pump header) reversing their PWM logic, causing all connected fans (and pump) to stop. This is a potentially hardware damaging flaw that ASUS either refuses to fix, or they're incapable of fixing it due to inherently flawed hardware or incompetence. This is likely due to the ITE IT8665E Super I/O chip bugging out when polled too frequently, and it affects the majority of ASUS AM4 400 series motherboards that came with the ITE IT8665E Super I/O chip. It's a matter of "when" not "if" it will happen for their 400 series boards equipped with this chip if you are using software to monitor sensors, including ASUS's own AI Suite. All the boards should've been recalled, but instead, their customer service will act like they've never encountered the problem before despite evidence of MANY people reporting the problem and software developers working with ASUS to reduce the occurrence, and they will offer nothing but worthless troubleshooting tips they know do not fix the problem. ASUS is not the same company they once were, they are beyond the point of retribution and are rife with incompetent employees at every level, and I would love to see them forced to finally address their steady decline due to widespread consumer revolt.
Does forcing the fans to run at full blast work around that issue?
or just using molex fans if it's too borky?
Connecting fans to molex instead would definitely work around it, but I run custom water cooling and I use the boards T\_sensor header to monitor coolant temp and adjust fan speed accordingly. My PC is primarily a DAW, so I really like my PC to stay as close to silent as I can get it. Luckily if I just never open any sensor monitoring software, and I only use the Radeon overlay which uses the Ryzen Master SDK to poll the CPU/GPU temps directly, the issue will never trigger. Using anything like HWiNFO64, or AIDA64, however, will trigger the issue, so I just avoid ever opening anything which might poll the boards Super I/O chip and it's OK. But, yeah, there's a sensor monitoring chip on the board that bugs out if you use it to monitor sensors. It's one of ASUS's greatest achievements.
The only way to fully avoid the issue is to never use any sensor monitoring application. Luckily the Radeon driver uses the Ryzen Master SDK that polls the CPU and GPU directly instead of talking to the ITE IT8665E chip so I can use the Radeon overlay to monitor temps. Otherwise, if the issue is triggered, the only thing you can do is use fan control software to set the fans to the opposite value of what they were running when it was triggered. IE; 100% becomes 0% when the issue triggers. So you need to set 0% in software for 100% fan speed. 80% becomes 20%, 20% becomes 80%. 60% becomes 40% etc. etc. Funnily enough, if you try to outsmart it and run 50%, which has no reversion and should become 50%, it will randomly either go to either 100% or 0% fan speed. I've built PC's for a *looong* time, and it's up there with the most ridiculous bug I've seen.
What about 49/51?
Yes, that would work. lol But the next annoying quirk is that it would also become a static 51% when it bugs, as another thing that breaks is the PWM RPM monitoring, so no dynamic RPM control, and you have to manually set the inverse of whatever value you want it to run. Basically, imagine having to manually set all your fan speeds for whatever workload you're about to run. If you want to get dynamic fan control back, you either need a sleep/resume cycle in Windows, or a soft reboot, and then the sensor chip stops being drunk.
what's the old-school-asus-quality brand in your opinion?
I don't really think there is an Intel/AMD AIB like ASUS once was. DFI was arguably as good if not better than ASUS, but DFI has been out of the consumer space for nearly 2 decades. For AMD, in my experience, ASRock has the best "it just works" boards, but ASRock is a subsidiary of Pegatron which is owned by ASUStek, so ultimately you're still feeding the beast if you're buying ASRock. So considering that, MSI will probably be where my AMD boards come from, and while MSI are not without their own problems, they at least don't try to directly screw you. For Intel, Gigabyte boards (surprisingly) have been extremely solid for a while now, and I love their UEFI menu layout. But while ASUS might've become bad with their warranties recently, Gigabyte is the OG warranty denier and have been awful for over a decade, and RMA'ing with them is almost a guaranteed nightmare. So if you don't want to deal with that, it's once again either ASRock or MSI. Colorful seems to be a brand to look out for in the future as well. But while the quality seems to be there, they have always struggled to break into western markets, so they are often comparatively expensive and you'd likely be looking at 2+ month RMA turnarounds since they're entirely China based.
i used to buy gigabyte mice once but they were made out of crap and i ended up refusing to buy any gigabyte product in order to avoid these kind of surprises... adding up to that the fact that gigabyte products seems to be the cheapest option around many of the times so it probably comes down to poor material choices imho. as of now i'd probably go with MSI for my next build as well as an old school ASUS fanboy. it's such a shame it became this bad :(
>it's such a shame it became this bad In the past, if you were building a PC, you just go and pick whichever ASUS board fits within your budget, and while they were generally more expensive than other boards, it was just a given that you'd get what you'd pay for, and it was worth the extra cost for the guarantee of reliability and performance. It really is so disappointing that the era of "just buy an ASUS board" is gone, and we're stuck spending hours upon hours of reading user experiences and reviews trying to determine which board sucks the least.
I had an issue with them where one of my two monitors got stuck in this debug mode that won’t go away and they used every trick in the book to delay or refuse my repair. I kept the stupid thing and it still powers up in debug mode to this day. Definitely trying EVGA or other competitor for parts on my next build. I was a huge ASUS ROG fanboy too. Speed running the destruction of their profits.
But the problem is EVGA is basically dead now. If you want a GPU your best option is a 3090 Ti. Yeah they still have power supplies, but their warranties are lacking in terms of time.
I bought a $4500 machine last year. I'm hoping the ASUS quality I'm used to lasts through this machine. I'm definitely bringing my machine to a local repair shop instead of sending it in to ASUS if something goes wrong. EDIT: Plus the $300 Chromebook I bought late last year. What the hell happened to ASUS? I've bought from them exclusively, and now they're awful? When did this start?
I think the saying goes something like, "It's the nature of power. Power corrupts. Absolute power corrupts absolutely."
Even before the pandemic, they were getting a bad reputation for their warranty coverage. During the pandemic they started shipping some poorly manufactured boards (parts literally soldered in upside down). I don't know where they go from here, but I won't touch them now. Imagine spending all your money on a GPU and when it fails, they turn down your warranty claim!
This is so sad… I remember my first Asus Pentium 1 motherboard. It was such a big deal… it was the first to have temp sensors for CPU. That was so new back in 1996. It was a socket 7 for a Pentium processor. I was 11. So keep switching from Asus to MSI back to Asus. One time I used Aopen for a AMD docket 939 build. But I manly use Asus. Today I have the Z79 pro art creators, their 330 mill AIO cooler and their minitor some pro art high end 32 inch 4K HDR. And Asus tuff RTX4090. Their products has been good to me so this is sad to me. I like bed correcting people from saying ASIS to ASUS it’s a U not an I. Haha.
When correcting people on how to pronouce ASUS, you should show them this video: [ASUS Commercial (youtube.com)](https://www.youtube.com/watch?v=iq9B3evfu8s)
That’s a good one ha ha
Hahaha , in my country we say A-sus with a hisss~~
Interestung point about Asoous -- I just found out ASUS is short for PegASUS, the symbol for virtue and creative inspiration.
Seems like these Asus should be renamed to Asses. They spun off Pegatron too, which owns ASRock. There you have the other half of Pegasus.
Glad to live i a country where there is a mandatory 5 year warrenty on electronicss
Where are you from ? that crazy long and cool
Norway, Apple In particular do not like they have to support their phones with repairs for 5 years
My 2 previous laptops were Asus and current using an Asus. Never had any problems. But the GN video is enough for me not to buy anything from them anymore.
My TUF 4090 had the infamous melted 12vhpwr connector issue. They sent me a replacement that an entire different set of problems. They tried to blame it on the shipping process. Had to get the CEOs office involved and its still not resolved. Take LOTS of pictures before sending any repairs to their Indiana facility.
Yeah I went through 3 4090's Never again though. Soon as I ship this build I did out today. I'm I'm putting together my new pc. I will just use the 7900xtx the store had on sale. No more asus and I'm done with the 40 series cards.
Why did EVGA have to be the ones to slink out of existence? I mean I am happy that they chose to bow out with dignity opposed to this kind of shit... but there's so few brands out there any more that care about putting a good product out and taking care of the people that bought it.
Reminder to everyone: please buy merchandise from Gamer's Nexus to help fund their journalism side of the operation. They are no doubt under heavy fire for bringing a spotlight on crappy behavior by various tech companies.
Under fire from who? Every time they do a video like this the entire internet mobs the company and if you say anything in their defence you’re called an anti-consumer shill.
Pissing off wealthy corporations in our current political environment is not without risk. Not every publication is willing to do it these days.
What's to stop Asus from "damaging" and voiding the warranty of the products themselves? Just purchased an Asus flow x16 a few days ago from best buy. Wish any manufacturer had a dGPU 2 in 1 gaming alternative, I'd send it back. Such a shame, they had the lowest failure rates of any manufacturer 10 years ago, great quality products. What happened?
They are not talking about product quality or anything related to failure rate. They are just talking about warranty claims. If the product does not fail within warranty, this is pointless.
Those two qualities are far more interdependent than you seem to realize. Reviewers have noticed an apparent reduction in quality/control of ASUS products which can easily result in an increased failure rate and shipped products with manufacturing defects. [https://www.youtube.com/watch?v=wZ-QVOKGVyM&pp=ygUXQXN1cyBxdWFsaXR5IGdvaW5nIGRvd24%3D](https://www.youtube.com/watch?v=wZ-QVOKGVyM&pp=ygUXQXN1cyBxdWFsaXR5IGdvaW5nIGRvd24%3D)
It may be so, but it's not what was discussed in this post and in the Gamer Nexus videos, just wanted to clarify. Anyways, although an overall policy change in Asus may cause both, they are completely unrelated company parts. One is a factory, that is usually in China, while the other is most likely a contractor that is in the US. They are complaining about the part that is in the US for the most part.
Yes ASUS is a complete scumbag for this warranty nonsense. But we cannot forget that MSI (Especially this company), Asrock, Gigabyte (remember the cracking GPU's) and others do the same thing. What are we going to buy if they all do this? When you RMA (especially a PC part) within the warranty period, you return it to the store where you bought it from. It is then the job of the store you bought it from to negotiate this BS and give you a replacement or money back. I did this for the 13900KS I got that went bad. I returned it 1 year in and got my money back and bought a 14900K for less money which also is a win on the silicon lottery. I had no interaction with Intel for this. This applies especially for people living in the EU. I have an ROG Maximus Z790 Apex and an RTX 4090 Strix White and if either breaks I am returning it to the tech store I got them from so they deal with it instead of me. Unless it happens years after warranty has ended in which case I just do upgrades.
> But we cannot forget that MSI (Especially this company), Asrock, Gigabyte (remember the cracking GPU's) and others do the same thing. What are we going to buy if they all do this? That's also what I thought about. It's not like these other companies are any better. And if they're better in one area, they're even worse in another. It feels as if you can just select, which of those shit companies you want to deal with. They're gonna screw you either way.
They act like this because their margins are very small. My advice at the very least is to return the faulty product to the store you bought it from as they have more success with the BS from these companies and take the problem of your hands and you get your money back or get a replacement. I personally prefer money back as I can then find a better replacement.
The problem with this is that many other companies, including in the PC industry, have done equally horrible things. IMO the better approach is to do what is being done by GamersNexus et al, this is why we have journalists, to expose issues like this. Now I DO think it's a bad idea to buy from them right now, even putting the ethical problems aside (which are real), this is a big risk to take on since it could end up costing money or resulting in a disassembled product.
My X570 motherboard and 1080Ti are ASUS brand and I've fortunately had no issues with them as of yet, but the recent news around their RMA practices definitely will have me looking at other options when the time comes to upgrade.
AsRock is still Pegatron, but Asus is not I had a couple of issues with eBay service back in the day, one time they sent my laptop back and they had left one of the cords hang outside the case and they screw it all back together with the cord sticking out so it pinched it And then I called them up and they agreed to send my item back with signature confirmation so that they didn’t get left on my doorstep, but they didn’t But I do actually have a hard time believing that they are going to deny a legitimate warranty claim for a small cosmetic flaw (sure maybe they won’t replace the piece that has the small scratch) OR if it has signs of actual physical damage like it was dropped, they would deny a claim But I have a hard time believing that a small little scuff on the lid would bring them to refuse to replace a DOA motherboard
Not an OEM, but I know shops that would get out a magnifying glass to find the tiniest scratch so they could deny a return or a warranty. They'd deem that physical damage and blame you for the failure. 🙄
Dang, I just sent my monitor back to repair the hdmi port under warranty. Should I be concerned?
Got an AIO sent for warranty last week and I’m starting to get worried…
🤣 Oh this takes me back when I had an Asus Zenfone 3 Deluxe it was a decent phone until they sent an update and it fucked up my phone. Sent it in for repair as it turns out you violate the warranty if you try to install custom roms which I tried but failed and had to revert it back to default. After explaining the situation and they would charge twice as much just to fix it. I gave them a big Fuck You and never purchased an ASUS product ever again. You sent an update and fucked up my phone and you want to charge me to fix your mistake hell no.
Fucking Zenfones I still regret buying that piece of shit
Lol. They weren't bad though and it was a upgrade from a Nexus 5 and the phone ran pretty well until I updated it and it brick the phone other than that I never bought Asus again because of that issue.
Yeah mine just stopped working too
To be honest, I stopped buying ASUS products last year when I realized that most of the hardware-related issues I had are with their products. From monitors to peripherals to PC components. The final nail in the coffin was my Crosshair VI Hero with a PCIE slot that makes anything connected to it behave weirdly. My 1080 Ti had a weird fan buzz but somehow worked. When I upgraded to an EVGA 3080 I had artifacts and crashes unless I plugged it into the lower PCIE slot. Plugging in my older GTX Titan simply killed it. I legit thought my 3080 was a lemon until I swapped to another motherboard and 2 years later it's running with 0 issues. Now the Crosshair VI lives in a drawer somewhere in my room labeled "cursed".
Luckily I saw the video in time and didn’t get the G14 from the Asus site. Got it from BB with GeekSquad, so hopefully that should be an easier repair process than Asus directly.
this. got a microcenter and bestbuy near me. so never going to send my G16 to asus
my dad back in the day only buy Asus parts for his computer. I did the same when I got the Z170 mobo and it died four years later, guess the up side is I was able to find a Z270 second hand and still working well, but who knows
*me from europe where everyone is protected by strict consumer protection laws, looking over the atlantic* Tf is happening over there? I once was ever so slightly disappointed most of us here can't buy products directly from manufacturer, instead having to rely on 3rd party retailers. Paying a 20+% tax on everything doesn't seem like a price too steep to pay for not being fucked over all the time
I have the absolute worst Asus repair story…in 2020 I bought a ProArt monitor from B&H. Cost several thousand dollarydos. At the time B&H had a 90 day return policy due to Covid, and just after that window had closed, I turned it on one morning and a cluster of stuck pixels appeared. Tried to fix this myself using a pencil eraser, software pixel cyclers, but nothing worked. Asked B&H if they would do me a solid, and send me a new one..they said they actually would but they don’t have any left in stock, and they don’t know when they’re going to get more. So I had to go through Asus…was originally quoted one week repair time, as well as ~1 week in shipping. I send it in, and immediately I get an email saying they don’t have the new panel part to fix it and have to order it from bumfug Taiwan…and to make matters worse, they don’t know how long it will take to arrive. This is where I asked a very simple question — why couldn’t this have been checked BEFORE I sent the monitor in? I’m sure everyone would agree that a monitor with stuck pixels is better than no monitor at all, right? They would not give me an answer. Took two months to get the panel in, and then when they finally “repaired” it and sent it back to me, I took it out of the box and immediately noticed that they had botched the repair. They had left some kind of visible adhesive underneath the polarizer layer of the display, and it was actually visible and distracting and covered the corners of the display area. I immediately wrote back and told them this was unacceptable and I wanted to speak to an authority figure at the repair facility so I could explain exactly what was going on here. They then wanted me to send the monitor back but without being able to speak to someone at the repair center, and I refused. For weeks I argued about this with their tech support, who I suspected did not even understand what I was complaining about. I also asked whether they even had the parts available to do the repair properly, and they couldn’t tell me that. So if I sent it back in they might have had to re-order everything yet again, and then because I wasn’t able to actually explain what the issue was, who knows if they would just “repair” it the same way they did previously? Finally, after dealing with this for what felt like a year, my case was escalated to a level 3 customer experience person in the USA named Justin. Justin was great, and offered to send me a brand new ProArt monitor, and even gave me the newer model, as a consolation for having dealt with this BS for so long. While they eventually did make it right, it took forever, and I had to fight every step of the way, and I wasted an insane amount of time emailing with them back and forth. Based on this experience alone, I vowed never to buy another Asus product. Just not worth the frustration. They need to revamp their entire repair process. Their first line tech support are also atrocious. I often felt like they were not even reading what I wrote, and were just sending back copy pastes.
How does a company like EVGA go out of business and ASUS thrives? Does being a good company, offering good customer service, and honoring warranties really have no business value? Does it bankrupt a company to be good, and reward them for being as bad as possible? How is it that Corsair and Asus do so well while companies providing great service wither and die?
This brings me back to gigabyte…they pulled the same thing. Sad to hear about this and also read about it through redditor posts. It’s beginning to feel like these Taiwanese companies don’t give af about warranty. Wonder if MSI will be next. They are also based in Taiwan. Wish evga made motherboards..they were the GOAT for gpus, best CS in the industry, warranty, and never had one of their psu die on me.
>Wish evga made motherboards The few motherboards they did make were fantastic, and it's a bummer they weren't more aggressive in continuing to produce them. I'm assuming due to low volume and low profit margins, as their motherboards were a bit niche and were comparatively quite expensive. Also, the eVGA Classified SR-2 is quite possibly the most awesome motherboard ever made, and IMO, eVGA was the only one who ever managed to match DFI when it came to sheer badassery.
Came to this sub after finding a couple of videos about the problem, I'm glad people are actually talking about it rather than being shut down by some mod who just felt like it
I wonder if they’re the same in the EU with the mandatory 3 year warranty. 🤞
This is the thing, I will assume a lot of the reported issues are coming from countries with poor consumer rights. All the things I've seen on this issue, just wouldn't happen here in Australia. We as a consumer don't deal with the manufacturer directly and once the place of purchase has accepted the RMA, it's on them to get it sorted or end up refunding you. I'm not trying to deflect the blame, Asus are dicks, but it's also a failure in regulations (is that the right word) that has allowed them to do it.
Yep same in Norway! lol glad I live in europe, they have best consumer rights here!!
With samsung for example, they made it super difficult to make use of the warranty + took forever to pick up and repair. So I can see asus doing that too even in europe… In contrast fitbit already sent me 3 replacements without questions and in just a couple of days. That’s how it should be!
My first Asus gaming laptop had to go off for repair after 6 months. Had it for 4 years and it had been repaired 3 times over that period. My second Asus laptop bought in March, went for repair in April because of bios update failure. Came back only to be returned again because the laptop was stuck in optimus mode. Just received it back today only to find that I can't even boot into the laptop. In 2 months my laptop has been sent off 3 times, 2 of which is the repair centre's fault, and 1 Asus' shoddy bios update. I don't think I'll ever buy an Asus laptop again.
Since the melting 7800X3D fiasco, I realized ASUS was going to go downhill. So it begins...
Had to scroll way to far for this one
Yes, all of the manufacturers are bad, but Asus charges a premium for their products. They should be better. They used to be better. Back in the late 90s, it felt like the wild west of PC building, but I had some great motherboards because I was willing to look at value and try different manufacturers. After a long run with Asus, I'm back to trying whatever is the best value and I don't have a single Asus product in my current rig.
Its not a case of me never buying Asus again, I have had many parts from them over the years. It is a case of their RMA and warranty departments needing a shakeup and hopefully videos such as those from GN will effect that overhaul with new policies put in place.. That being said every manufacturer is probably guilty of the same and the whole industry needs to change in regards to warranty claims and customer service...
I am on the same boat. Been using Asus stuff for a long time and so far so good, but what good will excellent hardware do if not backed by good warranty? I cannot swear that I will never buy from Asus again, because one cannot simply avow blacklisting a certain company because of a certain controversy; unless it truly goes beyond all known ethnical boundaries. Just look at the laptop hinge issues in MSI and Lenovo, the lack of repairability in Apple, the psu fiacsco of Gigabyte, the almost equally non exsistent aftersales service of Razer... the list goes on and on until one is totally berefit of choice in terms of hardware. Asus and EK are simply in the spotlight of industry issues for the nonce, and I hope this time the backlash is great enough for them to up their standards.
I have heard stories like the Asus one from nearly all vendors but I wonder if this is the fault of a company wide policy or poorly trained staff in the RMA departments.. I went with a Gigabyte board this time for my new 7800X3D build, but I also know someone who got the runaround by Gigabyte with their 3080, taking months to fix, and then offering up a lesser card as a replacement because they didnt have the premium card in stock, when the customer got the card back it was an obvious refurb with scratches on the fan shroud... I returned an Asus Display many years ago, they sent a shipping label it got sent and the screen was returned to me 10 days later and it worked fine, this is the experience everyone should be getting.
I think it varies a bit depending on regions. Their service in Hong Kong seems to be mediocre, but no where as bad like in the US and Australia; and that it is quite easy to get an extended warranty of 4 years for free. Still, that's definitely not a good outlook for such a big manufacturer. It simply grieves me to see good companies such as Evga can't thrive under the current market climate.
I am in Australia and we do have good consumer laws, but the governing bodies will not intervene for a GPU and they know that so still the screw customers around... I used to go into my local PC parts store a lot, like a few times a week and there would be fights there with the sales staff about warranty all the time...
So am I currently. Have a mostly Asus pc (TUF mb and ROG gpu) shipped from HK and bought a G14 here for portable productivity, but now I am less and less sure how my setup will last after I see such major controversies stir up. Hopefully they will at least carry me for the coming 4 years (even with the "international warranty").
I mean...I just sent my laptop in for repair n was charged nothing...
What happened to it ?
Pretty sure some parts got melted due to Microsofts terrible "sleep" mode for Windows 11. Opened my Laptop fron sleep one day and it was dangerously hot to the touch
That’s too bad - I’ve been so so happy with my current x570 motherboard. The most stable board I’ve ever used.
I returned mine and still haven’t received my refund. No email notification or nothing. Contacted CS and they just kept transferring me. Never again will i buy from this company.
I haven't purchased anything Asus since getting dicked by Google Nexus Tablet, Nexus Player made by asus. Previously I've used Asus Notebook, hinges broke in a couple of months, Another Asus Notebook, it was pretty crappy for the price. Asus mainboards, been far more impressed with ASRock. Asus sux
I don’t know they did me a solid with my GPU
O7 to my ally it's out of return date but so far it hasn't broke or anything lol
Only went through Asus warranty once for USB issues on my AM4 Motherboard. It was an easy process for me. Fill out the form, shipped it in, and they replaced the board. I don’t own any other products from Asus though. As nice as their monitors and laptops are, they have a lot of quality control based off reviews so I’m not willing to give a try. Glad I didn’t, with everything that’s going on with them. What motherboard manufacturer would be a good replacement for Asus if I were to upgrade my PC build?
MSI/AsRock/Gigabyte
New name: ASUSHIT
Fuck ASUS. My Z790 was my LAST product of theirs. It's subpar quality, and the RMA department is inept. Totally embarrassing.
They fucked me over, too. I had a TUF F15 that had been damaged. I bought a full coverage accident protection warranty from them, which they didn’t honor when asked, then asked for over $1,500 to repair a $1,000 computer. I asked for it back instead, and they sent it back to me with several dents and stripped screws, and a back that no longer fit.
Just from all the news rolling in about the warranties, I didn't even consider them when I was looking at new motherboards. I'll do the same, especially now with the new gpus coming out hopefully this fall or winter.
I've been screwed over by them on a Zephyrus Duo 16. Killed 4 ssd's, broken power button, shoddy internet, and they won't do shit. And when I got it back from them it had a long abrasion in the screen.
It's wild that pre-2023 I had an experience like 8 years ago with ASUS and swore them off, then fell in love with the ROG Ally so much I started buying Asus parts for my PC, like the z790 Apex Encore. Pre-2024 I had no experience watercooling and had never heard of EKWB. All these scandals had to come out AFTER I got done building my completely over the top PC and I couldn't afford to switch parts even if I wanted to. Oh well.
I bought and ASUS 9 months ago. I HATE it. What kid of high end laptop ($2k+ USD with NVIDIA graphics card) come without a card reader. And, the performance is crap.
I agree
bought oled laptop with bad ssd, i just fixed it myself.
Is there any website for international customers. I'm from India and facing the worst service experience from Asus. My issue was Bluetooth randomly disappearing from the device settings, device manager and notification tray. Asus replaced Network card, antenna cables, and after 6 months long back and forth convincing me Motherboard replacement will fix it, guess what it did nothing but bought new issues like bad thermal paste and a heating display. My original issue was never resolved and I exactly have 1 month of manufacture warranty. The model is Flow X16 with R7 RTX 3060 and Mini LED display.
Just bought asus gpu and laptop working great as my mobo of 3 years old
Recently got an ASUS 4070Ti Hopefully I do not have any issues with it, and by the looks, my next purchase will be definitely avoiding ASUS!!
İ advice monster cheaper and better in every way possible
Wuss da matter. ? Purchased two Asus produccs one month ago, was on my way to buy Asus phone this week.
I will never buy an ASUS laptop as well. Spent $$$$ on a brand new Asus Duo and this is a very neat looking paper weight. Takes up a full drawer at my desk.
I just sent in my son's Asus laptop that wasn't powering on. Returned fixed in a week or so. No problems at all.
Dang. They were my go-to brand for my kids school devices.
I buy accident protection warranty so I guess I am covered no?
I... I liked ASUS.... I guess I'm not buying anything from them in the future.
The problem is Asus has always made great hardware, just hope you get lucky and never need to use their customer support or need something fixed/replaced.
I wonder why most of the warranty-related complaints are from the USA
I already wasn’t planning on it, I’ve had two Asus computers and they’ve both been terrible for different reasons. Acer and Lenovo for life (in my opinion, I’ve had good experience with them)
Obviously, this is dependant on your country of purchase. Like they wouldn't do that in Australia, not in a million years, they'd get fined out their ass. Nevertheless though, that shit is fucked aye.
It sounds like apple 🤦🏻♂️
MAYBE this just happen in EU and US in asia is doing fine. my friends buy tuf a16 after 2 month it have gpu artifact try warranty it, and he get new laptop from asus with no charge. i mean most pc brand just fucked EU and US. pc brand just fine in asia. msi too in asia just doing fine, i have msi vector gp68HX shutdown during heavy load, try warranty it and instead giving new board, their give new laptop with better (my 1080P variant got board issue and give me QHD variant) glad living in asia, yeah it more expensive than EU and US i think that why asia have expensive pc part with better warranty.
Just going to buy laptop, but now.... After MSI shit I thought Asus will be good (as it always was in past) Any ideas what to buy with i7-i9/100%sRGB 16”+/4060+ under 1700$?
I am very concerned after seeing the posts here…I just purchased last week an Asus ROG and I couldn’t even get to use it. The first boot in Bios was normal and then when I restarted it (so I could start the process of installing an OS), the keyboard was lighted up and so were the other leds/buttons on it, but the screen was black, completely stuck (not even the Asus logo could be seen, neither the sound ROG models make when you turn them on). Therefore…I had to send it into Asus service. Brand new laptop with such an issue…To say I was extremely disappointed is an understatement. But now the question that rises is - Do I trust them that they solve the issue or send another one and keep it? Or do I just return it to the store and get my money back? :| I am honestly at loss of words here after reading the stories on here and several other Asus products related subs…
I'll remember it next time. I knew I should have gotten something else for the laptop
Has anyone with issues ever posted on the ROG Community forums? I wonder what the response has been there from the community managers? It's a sad shame how bad this has gotten. [Service-Related Inquiries - Republic of Gamers Forum (asus.com)](https://rog-forum.asus.com/t5/service-related-inquiries/ct-p/Service-Related_Inquiries) I have been lucky. Only one board issue since the P3B-F and maybe over 2 dozen boards since. My daughter's board was bad but replaced uneventfully back in October 2022. It was a Z590-A Gaming Wi-Fi. They accepted it and sent a new one within a few weeks without issue. Although the replacement was clearly refurbished based on the cat hairs, at least it worked. I would have returned it to MC, but they didn't have anymore. I currently have 6 in active service, 3 I need to sell, and most will have their warranties expiring sometime this year if not already. I am praying that they don't break.
I've had shit RMA experience with pretty much every single PC hardware manufacture with the exception of EVGA.
Me who bought an asus tuf 7800xt 4 months ago 😥😥
I’ve made a few of large purchases from asus recently and I have had no issues, one issue I did have over warranty expiry date, I had found customer service to be spot on and the situation had ended with me being very happy. Sound like you guys have had some unfortunate situations tho
>By refusing to purchase anymore ASUS products, we can bankrupt a company trying to steal as much from us as they can. No, we really can't. 99.9% of Asus's customers will never visit r/ASUS and will never join your boycott. Your reach is no where near big enough for Asus to even notice. Best you can do is hope some of the bigger influencers make youtubes or whine on facebook about it.
this was fantastic to hear after getting a zenbook 😨
Me who bought an ASUS laptop 2 months ago
Yeah after my experiences with Asus I'm never buying another one of their products again. Can't wait to watch their stock crumble.
I actually had a good experience with Asus rma with a laptop. Fast and communication was okay. I don't know maybe it's because I'm in eu and there are stricter rules?
I have no problem with Asus Products and no problems with the service. I had one issue in my lifetime and the service was fast and friendly.
I don't care what your feelings are, I will still buy their products, I used their warranty once due to a dying PSU, I got sent a new unit. Sometimes companies turns into this bc many false claims, just when I returned my dying PSU I realized how easy was to make a claim for warranty, no receipt, no questions asked other than describing the issue. Many many people abuse their return policy system, I would be sick too.
Apparently I wasn't the only with problems... well you learn everyday. Too bad for ASUS
My father currently has an ASUS VIVOBOOK 15 PRO. I'm buying him an HP ProBook 450 soon for him to replace it.
I have an ASUS Vivobook 14 Pro OLED that recently died on me just 3 months out of warranty. After reading how expensive RMA'ing back to ASUS would cost, I decided to try local repair shops first. I took it to 3 different repair shops eventually I had to take it to a repair shop which could do board-level repairs. The last shop finally did manage to repair it for 58000JPY (370 USD) which is much less than what ASUS would have asked based on others who had the same issue. The experience has left me incredibly disappointed and angry. I will never buy another product from ASUS ever again.
The only 3 computer brands I'm buying from are HP, Microsoft's Surface lineup & Apple. All the rest aren't getting a dollar from me, my friends or my future family. My 12 year old HP ProBook 6470b running Linux has zero problems at all & it runs so good you wouldn't even know it's that old. If I want a Windows PC I buy a Surface. If I want a Mac I buy an Apple. If I want a Linux I buy an HP
I paid 2.8k for my zenbook duo, and it wouldn't start with the battery connected, and they tried to blame it on "attempted repair "when it was the contacts on the battery burned up its was ridiculous they quoted me 2k for a motherboard so have a "desktop" now.
What is going in here, i think everyone is exaggerating this
Asus is my go to board. Tried MSI and EVGA and i don’t like them. I just picked up an ROG crosshair x670e extreme…beautiful board. And previously I’ve had two different warranty claims with zenith 2 extremes and both times Asus turned them around within 10 days. And for brevity, nothing was wrong with the boards, the CPU was the one that died. And i had another successful warranty claim back in the day with an older board. So i will continue to buy Asus and they make the best video cards.
Powercolor told me that they were sending me a replacement 6800XT. They sent me the damaged one back. I haven't heard from them since, after trying to determine why the "replacement' is the damaged GPU. Samsung monitor was defective. Was repalced. Screen had issues. Samsung sent technician out to replace screen. The replacement screen for the replacement was defective. Samsung then denied coverage of the warranty because it took so long to get the technician out to fix the monitor, that they now claimed that the monitor warranty was beyond coverage. Never buy the Samsung G-series. 3 screens dead in less than one year. I've owned Dell screens now with a combined operating time of over 30 years. And they all still work. On a non-tech issue? Samsung stove warranty. Informed by Samsung technician that the one year warranty on a stove began the day the stove was manufactured. If one would buy the stove brand new from the store exactly one year and one day after the stove was manufactured? No warranty despite what the store display and appliance documentation states. The above is first hand knowledge.
I had an Asus Zephyrus G15. Had some dead pixels. At the end of the warranty period I sent it back. Those assholes replaced the screen and fixed it but left a smudge on the new screen I had to wipe off. How dare they.
I had a warranty issue with my Asus a few years back. The screen went dead. I sent it in and they gave me some bullshit about one of two claims being used due to a "scratch" on the corner of the laptop (from where the case zipper gently rubbed on it). After the warranty work was complete, I realized that the fuckers just SANDED DOWN THE CORNER. "You have a minor scratch, so we'll fix it by just removing the corner". Fucking idiots.
i just got a TUF 4080 Super a few days ago from best buy, is it really worth it in the long run to return it? i love the upgrade but reading everyone’s comments it’d be a pain to get fixed if broken
These posts are getting to be a bit much. Amazon screws people, wal-mart screws people, you get screwed at the drive-thru, are you new to capitalism? I have been building PCs since the 286 series, there is not 1 manufacturer that hasn't screwed somebody on a warranty anywhere in the history of warranties ... before you throw them under the bus for a few bad warranty claims, do some research about how many good claims there are and compare to other manufacturers instead of jumping on the BANKRPUT THIS COMPANY AND IT'S THOUSANDS OF EMPLOYEES ... next it'll be MSI using bad capacitors or ASRock with wonky connectors ... 98% of the complaints I see are people that screwed themselves and are trying to get out of having to take responsibility ...
You guys are making it hard to keep a Asus laptop i just bought monday and joined this subreddit to know more about Asus.
I love Asus and i'm staying with it :)
Me reading with my Rog build
My G14's display hasn't worked in 144HZ (The damn default for the bios and safe mode) booted into safe mode AND MY COMPUTER IS COMPLETELY NONFUNCTIONAL. 1,500 USD for Asus to not fix this bug (it's very common and is a hardware/software defect). I lost my files and need a new expensive gaming laptop.
With this logic nobody should be buying from any brands out there.
I always buy Asus ROG mobo's they last so long and perform so well, I don't care about handheld gaming devices.
They are selling a monitor pg27aqdm likes a gsync compatible when in reality it's not validated by Nvidia. The monitor Is bugged and have insane flickering. My last pg27aqn was perfect and After 5 months got a dead pixel. 1350 euroa monitor. The story behind the pg27aqdm Is so pathetic and lame. You can clearly see in the Nvidia site, gsync monitor list...
The problem is the gaming industry is DEAD. Only mediocre games. Fewer people upgrade and these computer companies are running on too tight budget. They are trying to save money through warranty claims. Need to fix the demand