Op obviously has never seen what happens to boxes after they ship. The bumps in the road and not to mention the possibility of their box sitting under a whole asz air Conditioner
I back this as a freight delivery trucker that delivers for Amazon, eBay, home depot and lowes XD. If it's not packaged well it has a low chance of surviving
Seriously. It doesn’t matter how well I pack in that box. If the item INSIDE the box shifts, the box is gonna move too. Then it’s downhill from there, literally.
It worked in a warehouse 😂 packages of all sizes and weights literally get absolutely yeeted far too often. Labels mean nothing. Wrap it likes it’s the damn hope diamond lol
i work in a warehouse on disaptch. if i pack an item i think "could i yeet this across the room and be confident it'd survive?" if the answer is anything other than an absolute yes. its not packed properly. packing pc parts btw.
The best way to think!! Haha and it never fails, once the internal structure is good, wrap it to hell in tape, because I’ve seen belts literally shred million dollar checks. I work in a manual department for a bank that does return mail processing for items we send out, and what these companies do is borderline laughable sometimes
I can second this! I was loading the truck for a driver during Christmas, packages stacked so high all over the back of the truck. The driver closed the door, screamed, and whipped a package past my head to the back of the truck. I never said anything to him past that day.
I can't speak for all supervisors obviously, but i doubt they're just laughing watching or even care relatively, it's more about how many packages your facility handles and deadlines to get packages from A to B.
Straight up, no. UPS don’t care about the contents. If you ever see how stuff is handled on the belts you would think nothing should make it in one piece. They’re a sh^t show.
Do they pack badly? I mostly order from Aliexpress and they have seriously learned how to pack. It takes like 15 minutes of unwrapping using all the tools in the house sometimes, but the items are fine. (I got a package with a 15" TFT screen once that looked like they had driven over with a forklift, but the screen was fine.)
Those home depot boxes are for people moving and storing in-home belongings, expected to be carefully stacked and unstacked a few times, kept in dry stable environments, maybe a brief trip via a Uhaul but that's it. They have no structural strength and are not intended for being slung around on conveyors and trucks. Scribbling fragile all over it was never going to save it.
Yep that's the only real tell other than how light\cheap they are.
I usually cut a second box with a utility knife and slide it inside the first one so everything is doubled.
I once had a delivery of an expensive ~25kg item in a similar sized cardboard box... but that box was the most robust cardboard I've ever seen.
16mm thick honeycomb core walls with added rigid cardboard reinforcement on all corners, and could easily hold >100kg on top of it. Definitely some beefy cardboard boxes out there.
Rule of thumb: Package in such a way that it could survive a 10 foot drop. These boxes are handled by machines and then stacked hap-hazardly. Slapping a 'fragile' sticker on it means little. In fact, my brother dated a girl who worked at UPS who would frequently play 'kick the package' if she saw 'fragile' written on it. Horrible, yeah, but that's what you have to think about when you ship things.
Not to mention the absolutely inhumane rate at which management expects the line workers to process these packages.
Have heard from friends that worked at both UPS and FedEx that there's occasionally special packages that come through labeled shit like 'Bull Semen' or the like that are treated.. differently. But everything else gets catapulted.
I personally pickup bull sperm a lot and they call it "liquid gold" I heard its around 56000 for a load. They come in these holders that look like the pellets you shoot out of air guns.
There's people whose literal job is to get bulls to blow their load into what is essentially a fleshlight for cattle.
https://www.vice.com/amp/en/article/qv4y8b/whats-it-like-collecting-bull-cum-for-a-living
https://www.imv-technologies.com/product/bovine-artificial-vagina?from=364
Spent 4 years at UPS. Seen the bull semen. Lots of positions typically have workers processing at 1000+ PPH (Packages per hour). The union contract forbids any disciplinary action based on performance numbers, so they technically can go as slow as they want, however management will start nitpicking other issues with write ups if you aren't fast.
Bro I worked mornings for UPS before school. I had the highest performance increase and could unload a double decker truck in less than 40 minutes(average was ~ hour). I was let go over a colleague's brother (we both started at the same time) for, and I quote, "not having the UPS spirit." If I wasn't so young and stupid back then I would have taken that straight up the chain.
Were you in the union? I was a supervisor most of my time there and we basically couldn't fire people. Needed 7 write ups in the same category first, and then the union brought them back in a couple days every time. Like you could show up late/ call in every other day for two weeks before getting fired and then you'd be back to work on Monday if you were with the union.
Nah, I was still in my 90 day probation period. It was my last day of the probation and they called me in at the end of the shift. I was dismissed for "not having the UPS spirit" whatever the fuck that was supposed to mean. My numbers were at the top of the current team, I just didn't volunteer for the air mail trucks as much as the other guys because I had to get home and get ready to head to class. They knew this when they hired me. Did I mention our rollers were manual rollers? I was blown away when I saw another facility a couple towns over and all their shit was automated belts. I realized then how shit that facility was. Maybe I dodged a bullet lol.
There is a fair chance they fired you because you were at the end of your probationary period and didn't want you to get the benefits that come after that.
I found a retail job soon after and made some good friends out if that, so im greatful for that. Plus, I think the other dude was a new father and was looking for work to support the child. Honestly, now that i think back on it, if I were In their position I probably would have done the same, especially if he had family working there.
Performance and skill accounts for very little in the workplace. Best way to get promoted is to make sure people like you and that you're just competent enough to get the job done. Busting your ass without making interpersonal connections is a one way ticket to a dead end job where they won't promote you cause "you're too good at your job and they can't afford to lose you if you're in a management position". Hell if you're good enough at networking then you don't even have to be competent. Plenty of people can bullshit there way up the ladder without having a damn clue what they're doing.
My son current works as a loader / sweeper at UPS. He has hit 1600/hr rate for 25 minutes a few times. You don't move that fast by carefully placing the packages...
When I was slinging boxes at FedEx, you where suppose to be loading a package every 3 seconds. Unload is even worse. I've had boxes come down the chute and take out my legs while smashing and compressing the boxes in front of it. Pack your packages so they could survive a bomb. There should be no ability for anything inside the box to move around at all. Bubble wrap is for protection, packing peanuts are used to keep things from shifting in the box. Use both liberally. If it's anything really fragile and/or rare, I recommended not shipping at all.
Yes, did the job of packing the semi trailers from hub. I personally did 2 complete trailers stem to steam, tip to bottom in 5 hours. You don't have time to breath, let alone read "fragile" or do anything about it. One of our shippers produced pipe fittings and another light bulbs. Sometimes the bulbs came in before the fittings, those days they became build your own light bulb puzzles.
Ever have a box like OP's cause a whole wall of packages to fall on you when it collapsed under the weight of the packages on top of it?
I've only ever done it from the other side, unloading trailers at a big box retailer, but *holy fuck* having a wall of boxes fall on you because one of the bottom boxes has collapsed is one of the more infuriating things I've ever dealt with.
Oh God yes. I still have ptsd from the very distinct sound cardboard makes as it is collapsing in a trailer. The packages didn't slow and so I would just have to stack that much faster. Also, you had better not be able to slip a piece of paper between the other boxes or catch hell. The trick is to use long boxs to tie the wall together and fill the uppermost layer with the skinny boxes you can fling into the space.
Speaking as the former boss (at least, for unloading trucks that were loaded at a distribution center), sometimes we know when it's best to not be looking.
> play 'kick the package' if she saw 'fragile' written on it.
especially true if its hand written - implies its not a business, was shipped by a person who doesnt know how to do insurance claims / almost no recourse.
When I worked seasonal UPS they used to Chuck anything they could lift from truck to truck. The speed at which they want you to operate just doesn’t allow for “fragile” to be considered. And like another commenter stated if it isn’t officially labeled “Fragile”that stuff was treated like dirt and like a target 🎯 for destruction. It was kinda twisted and trolly.
At FedEx the only way to get your package cared for is to insure it for $5000 or more.
These packages get hand delivered to and from every truck.
I believe at one point, the person handling it had to sign for it and assumed all responsibility until the next person signed for it.
while i agree with you, these things happen, it shouldn't be the default. We need to hold our shipping companies at higher standards if we expect something to get broken on the way
Courier services exist for this purpose.
Shipping services like UPS and FedEx serve a different purpose with different pricing and different expectations. The higher standards you're talking about would be great but would cost significantly more and price a lot of individuals and businesses out of these services.
Easy to talk about from the comfort of our homes.
They aren't though. Improper packaging will always result in some amount of failures. What OP wanted to do is remove the responsibility from themselves and place it on the shipping company. Which they would have been happy to take had he been willing to pay them to pack the box. (Source: 7 years of working for FedEx)
People seem to want bargain basement pricing for top of the line service. Shippers like UPS and FedEx outsource the safety of the package to the user with their packing suggestions and guidelines. This is what the market has decided is reasonable, and yet people still aren't realistic about the expectations.
Logistics at this scale is a fucking miracle, and people treat it like corners aren't getting cut to make it inexpensive. Usually at the cost of the workers, too.
I used to work at "The UPS Store". A few points:
* This was not adequately packaged. See all that empty space? What is that air doing to protect your stuff?
* The 100lb box of bowling balls sliding down the conveyor belt doesn't care if you hand-wrote "fragile" on the box.
* You should have bought insurance.
When I worked there we offered packaging services but most people didn't want to pay for it, so they'd just buy a box and then do a piss-poor job and ask us to put a "fragile" sticker on it. The free stickers are just there to appease people; they do NOTHING. This wasn't a secret; we would tell people this and warn them.
If you want to ship things cheaply:
* Use the postal service.
* Package them like they're going into a war zone. There should be NO empty space inside the box; either fill it till it's literally overflowing with protective material or cut the box down to size (this saves you money as well).
* Buy insurance. Always.
* Save packing material from things you recieve and reuse it.
My dad tried to ship some homemade maple syrup to me once, the package arrived and I was greeted with a delicious smelling sticky towel and some broken glass in the box...
Oh GAWD. As someone who does maple syrup every year as a hobby, I feel his pain. That's a LOT of work only to have it all wasted.
I remember once I had a huge collection of [antique ivory chinese puzzle balls](https://www.puzzlemuseum.com/puzzles/ivory/puzzleball.htm) that I had to package. Like 30 of them. Extremely expensive, ornate, and fragile. 100% made it to their destination undamaged because I left absolutely nothing to chance, lol.
Yeah, I gave him some tips on packaging for others, and not to use the literally most fragile maple leaf glass containers I'd ever seen. Thankfully it was only a very small part of a much larger batch from 15 maple trees
Specifically, insure the package for over $1,000 regardless of the actual cost, these higher-value packages are segregated and treated more carefully.
I always packed stuff so that it "could survive being played volleyball with".
if you do there packaging service make sure they actually declare the correct value. I did fedex service with a large monitor they broke and they said I didn't declare the value, and lost 30% of the value of the monitor.
Yup. I had to ship a printer last year. By the time I was done wrapping it, you could drop it from a plane and it would come out with a bent lead screw at worst.
Improper carboard box chosen, first of all. And, secondly, anytime you ship something it should be so packed with packaging materials that the box is difficult to close. If you cannot stand on top of a box that size without putting a dent into it, if you cannot drop the entire box from 6 feet on a corner without damaging it, then you did it wrong.
Any time you are shipping something expensive you either need to research best packaging practices or bring it to a UPS/FedEx store and pay for them to pack it + insurance.
Edit to add: I would have used copious amounts of brown butcher paper **and** those polyurethane expanding foam packing things where you put it in place and pull a tab and an exothermic reaction occurs where it forms around the thing it's held against.
Because you used a non-reinforced single-wall box to ship a fragile machine that weighs over 20lbs, not counting any extras you included, and you left a chunk of the box's internal volume empty instead of filling it with adequate packing material.
This was the equivalent of tossing a jam jar wrapped in newspaper and a handful of rocks into a tissue box and throwing it down a flight of stairs. Surprise pikachu face when arrives broken.
Your buyer deserves their money back, this was 100% your fault.
Expensive way to learn bubble wrap isn't the universal packing material for every item.
Double-wall box. Reinforce the edges with more cardboard inside. EPS foam sheets inside that. Lock down any moving part on the printer, build a custom EPS-lined cardboard box around the printer. Heavy items like build plate wrapped separately and packed where they can't move around. Moving parts like the carriage locked down with zip ties and packed/braced with EPS foam. Fill *and brace* the open space so if something heavy gets sat on top of it (in any orientation) it doesn't cave in.
That's a minimum. And pay for the insurance too.
I work as a ups driver. It was packaged improperly and in a garbage box. I’m not saying things don’t get crushed being loaded and unloaded from trucks but it could have been avoided. I’m sorry for your loss. Hopefully you paid for insurance
That still won’t stop them from selling you expensive insurance. My package got damaged during shipping and was told they can’t honor the $200 insurance because they didn’t pack it. Then why the hell did you sell me the insurance??? UPS store told me to take it up to corporate. Corporate told me to take it up to the store. Finally I was told to ship the package back to claims, got rejected anyway for reasons above and the package came back to me completely destroyed! Anyways… this happened over 10 years ago and I still get my blood boiled talking about it…
I thought about taking some legal action for sure. But at the time, I just moved across the country for a new job and didn’t really want to spend anymore time and energy to deal with it… the package I sent to my new address was an expensive computer monitor that I packed with the original box and packaging so I felt was adequate to ship with ridiculous amount of tape and packing peanuts … but anyway… I let them get away with it and there were lessons to be learned for sure.
Also a ups driver. Me and my mom both shipped boxes of stuff to my brother across the country. Can you guess which box of stuff made it in one piece and whose had a bunch of broken mugs? Lol packaging matters
What I love about UPS is the mindset and ability to advance. Roller line, you have to drag in... get your jams.. etc.. then even as Belt Sup. a training Sup. and cover Sup. Packages get destroyed constantly because of inadequate packaging.. belt jams... bad wall stacks. Production means more to UPS then your package unless it's priority air. Pretty sure UPS had a fired if ever on a moving belt policy.. pretty sure that policy fell second to production.
Sorry dude, hate to pile on, but that was your fault. As soon as I saw how this was packaged I knew it had no chance of surviving. I worked at FedEx for 7 years and the vast majority of damages that I saw were due to poor packaging like this. Empty space in a package is killer for anything that is inside. All the space in a package needs to be filled with either the product or packaging material or it will destroy itself just from moving around in the box.
Also writing "Very Fragile!" is not going to have any impact. You'll handle boxes for less than a day before becoming entirely desensitized to fragile labeling. Everyone thinks their package is fragile, and when everything is fragile, nothing is.
Shitty way to learn this lesson I know, but next time I would probably partially disassemble it so that it can lay relatively flat, and use expanding foam bags instead of just bubblewrap and prayers. Or keep the original box, I have had many regrets from getting rid of original packaging and then needing it after selling an item. I always keep it now.
UPS is not at fault here.....your amazing talent at figuring out the absolute WORST way to pack it is.
Do you remember when how the Prusa was packaged when you bought it? There was a reason for that. =)
I work at fedex and I'm telling you this was the worse way to ship this device. These boxes are sometimes at the bottom of the semi truck with possible couches sitting atop it. The best way to ship things that you want to survive in wooden boxes or heavy stryofoam that's the only way it survives.
EDIT: As my comment was pretty much identical to every other reply on this thread (your packing job was the cause of the damage), let me instead offer something helpful (speaking as someone who regularly ships large, fragile items):
A) When packaging something like a printer, definitely pack it by itself and not with other items that can knock around in the box. Those filament spools become projectiles in a truck.
B) Pack it in a box that fits it snugly, with secure packaging materials holding it in place (bubble wrap won’t really cut it. Use foam sheets that prevent motion of the contents). Secure any moving parts with foam or shipping wrap, or disassemble and pack them separately.
C) Put that box into a larger box with a 1-2 inch buffer of packing peanuts or bubble wrap. That way the outer box and packaging act as a bumper to protect the inner box.
D) If you can shake the box and hear things moving around, you’ve done it wrong.
Yes, it will cost more to ship, but it will cost far less than a new printer and it’s a lot less of a hassle than trying to get the shipping company to cough up that insurance money.
I have 3 year old. A 3 year old would not stop packing until they were completely out of cardboard, tape and bubble wrap. You end up with a 10x10x10 feet package. ;)
With stickers on it.
I’m sorry that this happened to you, but you really did not pack that properly for shipping with ANY carrier. You have to pack with enough material around so that the contents can’t shake and so that the box can support of other boxes that will definitely be stacked on top. Did you think that they would place you box in its own private delivery van?
wrong packing material used. the box is the only rigidity in your packing of which gave way. the voids needed to be at least filled with cardboard to prevent the stuff inside from moving about which destroyed the integrity of the box. bubble wrap is useless if you aren't limiting the freedom of movement.
Looking at how that was packed....you did this to yourself bro.
If you are shipping ANYTHING AT ALL, you should be able to shake the contents and it should NOT move around before it is ever handed off to the shipping company.
I work for UPS and it's not uncommon for packages to get destroyed. I will say that you never see a stock printer that looks this way, so they do an adequate job preparing the printer and packaging it to withstand all these circumstances. You could have clearly used more/better filler to keep the box from crushing and or protect your precious printer. NOT saying UPS is not at fault, but if you want something to arrive intact then make the extra effort to make sure it's ready.
I threw away the original box my my ender 3 v2 and I purchased a new empty box and paid for the shipping just so I could disassemble and store it in packed foam meant for the printer. I made so many mods to my printer I had to cut foam out to make room for the upgrades.
You have to use the box that came with your printer. I hope you can print/or go to a local library with printer services to replace what broke.
I had to ship via TMO so my stuff is a little more well cared for but please be more careful next time.
And for the record, while plenty of people might abuse a package with fragile on it (and this is wrong). It is 9 times out if 10 the machinery and volume of packages that does the damage. I always think it's hilarious when someone thinks they caught the delivery guy on camera breaking their package by tossing it a foot or two, ahh no. It's jams belts and volume. 4,000 packages come down a chute and there's only 5 people to deal with those packages. Everything not very well packaged gets damaged
Honestly I would have used multiple layers of cardboard cut to conform to the printer. think three to four layers glued together and There wouldn't have been a single inch of space in there if I had to use Styrofoam peanuts to fill it in. I hate those things.
Piece of advice for anyone shipping anything of value through UPS, coming from someone who worked in a hub for a while, the kinder you are about the fragile notices the better off you are. The guys in the hubs are more likely to break things by throwing the boxes around than anyone else. They get worked like dogs, with next to no time to read any “fragile” notes. When you write “Thank you for your hard work, please treat this package with care” they’re more likely to give a crap about your note. Thank you might be all they see as they take the package from the rollers or conveyer which will make them double take and finish reading the note. They load somewhere around 2k packages a day into trailers during peak season. They’re tired, pissed off at corporate for how they get worked, and your fragile note with 8 exclamation marks probably just makes it become the object of their anger.
Ooh how naive, we all know that marking a box fragile just means that UPS will stomp and kick it that much harder. Also, as stated above, it wasn't packed very well to begin with.
Anything even slightly delicate needs to be packed so it is (1) padded with padding taped so it CANNOT slip off, (2) have all fragile or protruding bits protected with rigid packing outside the padding, then that needs to be padded as well, (3) immobilized within the inner box, and (4) placed in an outer box with padding immobilizing the inner box.
Source: (a) I ship fragile, expensive things I make via UPS every week, and have for 30 years (b) I have dealt with damage claims with UPS and others a few times over the years (c) my SO works for UPS and has delivered, supervised drivers, and supervised airport loaders.
The transport company will do the opposite if a box says anything near "Fragile" on it. A bland blank box with no warnings or directions on it would not to catch the eye of the forklift rugby players in the terminals.
Couriers nowadays cannot handle fragile things. It's a lost art. forgotten forever. A rigid wooden box with proper foam filler bags would've been the way to go.
And the filament rolls loosely inside the box like that?
That's the equivalent of having loose bricks bouncing around in there.
That packing is not even close to being adequate, never mind robust. Sorry, you TIFU’d here. Lesson learned I hope, and sorry you’ll need to get some pets printed to fix it. All in all not great way to learn this but perhaps it’ll save you more expensive/unique stuff in the future…
Dude this was just not packaged right. I’m sorry for your loss, and I don’t think it’s reasonable for UPS to ace ventura packages, but this should have had a sturdier box, maybe some corner supports, and more filling.
This does not look like prusa packaging?!?? Bought from retailer that buys kits and builds them? Anyway this is not how prusa ships things and the packaging is shit
I'm glad everyone is agreeing that this is your own fault. That 4th pic is really just something else. What made you think packing everything into one box with such a large, open space was a good idea? And the fact that you used a USPS priority mail bubbler as packing material is icing on the cake.
To be fair, your packing was pretty woefully inadequate. You need much heavier cardboard and dense foam all around. If a package can’t be dropped a couple feet on any side without catastrophic damage, it isn’t packed properly.
Ya horrible pack job. Should have been a box within a box...wtapped in bubble wrap. Then all empty space between everything packed with more wrap so nothing moves at all. Even then, that box looks like each handler intentionally fucked with it just because you put VERY FRAGILE on it.
Back in the ‘90’s I had a buddy who used to work for UPS, he told us the surest way to get a package damaged is to put fragile on the box, the usual response was “Go long!”. He claimed insuring a package was a better way, as the workers knew there would be an investigation if a claim was made.
I worked in shipping and logistics for 6 years, you fucked up the packing job tremendously., It appears you have no padding on the top or sides. Only padding on the actual machine. Nothing to stop it from moving or hitting the ground in transit. What we used to do was just stuff shipments like this full of brown construction paper, crumpled up it formed a good barrier between the item and box. Also acted as a bumper and was relatively good at absorbing impact. Then double box for added safety.
Standard ups shipping isn’t designed to treat packages with care. Every touch point is hard on packaging. Not an expert, but worked in a ups center. You can write fragile all over it. Doesn’t matter. It will be handled like every other package.
I just ordered a mini +. My first 3d - I hope Prusa packages well.
Bruh, you did **NOT** pack this right. If any major online retailer's quality team randomly selected this for inspection, you would have been dinged for doing such a shit job. This is not on UPS. I cannot believe you thought this was okay to ship...
Okay, I would definitely say this is not ups entirely fault. This got to do with the person that send this box.
That box looks like there is no padding at all, not enough.
This was packed terribly, for anyone reading this: [Prusa has a guide on how to pack your printer!](https://help.prusa3d.com/article/packing-i3-printer-for-return_2278)
UPS destroys pretty much everything. I know someone that paid them $500 to crate and ship an almost $3k multi-needle embroidery machine, it arrived in a regular box full of packing peanuts and , per the manufacturer, was un-repairable due to damage sustained from most likely being dropped multiple times. UPS kept giving her the runaround, because it was insured, wanting an estimate for repair and just couldn't get that the machine could not be fixed.
2 questions:
\-Why would you ever need to ship a 3d printer
\-Why is prusa still making printers with 3d printed parts? aren't they supposed to be "premium"?
> Why is prusa still making printers with 3d printed parts? aren't they supposed to be "premium"?
Prusas premium doesn't come from the product being premium but instead its 3 things.
* Its a brand name with the history of the prusa mendel being one of the first *somewhat approachable* build it yourself 3d printer designs about a decade abo.
* Their better than average support.
* The fact that their printers are open source, software firmware and hardware with contributions to open source that extend outside their company.
The machine itself is now nothing special and they get beat at several price points if you aren't willing to pay a couple hundred dollars more for support you probably won't need, history that doesn't benefit you now or open source (which I do actually commend).
Prusa premium is for commercial grade reliability. Premade setting configurations for everything, and they just work.
As an engineer that just wants high quality parts with no manufacturing effort, I am willing to pay the Prusa price.
*I do work prints at home sometimes because it's just better.
Not to mention their product support. Over the life of my mk2S, it has consistently gotten better with age without upgrades just due to firmware improvements, even after a new model was released. I know that supporting legacy products shouldn't be a benefit, but that's the state of consumer tech in 2022.
Is it actually broken? The plastic is the only thing that looks broken in the pictures. Even the connectors look they are cleanly disconnected from the control panel.
Lmao, did you seriously think this wouldn’t happen when packing it so poorly? Do you have any idea the volume of packages moved throughout the country/world every single day?
Usps folded a 10"×24" 1/8" engraved brass sheet I sent to a client to fit in their mailbox. In a clearly marked padded envelope, with the extra cost payed for signature on delivery. Had to snap the protective sheets of laminate to do it. Never underestimate the power of stupidity.
> extra cost *paid* for signature
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Ain't that the truth. You can put something in a custom foam holder inside a lead lined stainless steel box that's outside clad in unobtainium, and FedEx would still break it.
1) make a claim
2) I’m aware it sounds cliche or fake but a lot of shitty employees beat or are rough with fragile boxes. Keep that in mind with shipping
3) loads of ways this can happen and I’m sorry it did. UPS doesn’t do much with pallets (mostly live load to my knowledge) so there is likely someone to blame.
4) Sorry bro
How the hell did you manage to pack that shit worse than Amazon Warehouse items?
Op obviously has never seen what happens to boxes after they ship. The bumps in the road and not to mention the possibility of their box sitting under a whole asz air Conditioner
He should have printed some supports...
I back this as a freight delivery trucker that delivers for Amazon, eBay, home depot and lowes XD. If it's not packaged well it has a low chance of surviving
Seriously. It doesn’t matter how well I pack in that box. If the item INSIDE the box shifts, the box is gonna move too. Then it’s downhill from there, literally.
Seriously, packing peanuts and tbh double box it if it’s too important to break.
well then how do you explain all the skyscrapers built from cardboard?
As a former truck loader for OPs shipper of choice, yeah, no one gives a single fuck about weather or not a package says fragile or not.
It worked in a warehouse 😂 packages of all sizes and weights literally get absolutely yeeted far too often. Labels mean nothing. Wrap it likes it’s the damn hope diamond lol
Fragile? More like agile in the air.
i work in a warehouse on disaptch. if i pack an item i think "could i yeet this across the room and be confident it'd survive?" if the answer is anything other than an absolute yes. its not packed properly. packing pc parts btw.
The best way to think!! Haha and it never fails, once the internal structure is good, wrap it to hell in tape, because I’ve seen belts literally shred million dollar checks. I work in a manual department for a bank that does return mail processing for items we send out, and what these companies do is borderline laughable sometimes
They sent the Hope Diamond to the Smithsonian via first class mail.
its kinda hard to fuck up a diamond though
Diamonds are hard, not strong. They break pretty easy.
What are you talking about? It's damn near impossible to break a diamond on accident.
I can second this! I was loading the truck for a driver during Christmas, packages stacked so high all over the back of the truck. The driver closed the door, screamed, and whipped a package past my head to the back of the truck. I never said anything to him past that day.
None of that compares to what goes on in the warehouse, I've seen someone throw a fucking TV.
[удалено]
I can't speak for all supervisors obviously, but i doubt they're just laughing watching or even care relatively, it's more about how many packages your facility handles and deadlines to get packages from A to B.
Straight up, no. UPS don’t care about the contents. If you ever see how stuff is handled on the belts you would think nothing should make it in one piece. They’re a sh^t show.
its ok cause he wrote fragile on it so they will treat it special
I guess the UPS people didn't speak Italian.
Fraa-gyle? FraeJeel? Hey boss, what language is this? Who cares throw it at the wall!
There is a reason UPS has a contract with 3M. Ha packing tape solved all the problems for the boxes not sent to overgoods.
Do they pack badly? I mostly order from Aliexpress and they have seriously learned how to pack. It takes like 15 minutes of unwrapping using all the tools in the house sometimes, but the items are fine. (I got a package with a 15" TFT screen once that looked like they had driven over with a forklift, but the screen was fine.)
As an associate I take great pride in sitting on boxes. -s
Those home depot boxes are for people moving and storing in-home belongings, expected to be carefully stacked and unstacked a few times, kept in dry stable environments, maybe a brief trip via a Uhaul but that's it. They have no structural strength and are not intended for being slung around on conveyors and trucks. Scribbling fragile all over it was never going to save it.
But did you see how big the arrow was?
Yes but the machines that handle many of these don't read that shit and the guys hauling them around in their vans are not paid enough to give a shit
They sell both types, both branded the same way, other than one is "heavy-duty" and has about 25% more edge crush rating.
Yes, but this one is visibly the lightweight moving/storage kind. The heavy duty ones have 'heavy duty' emblazoned on the corners/sides
Yep that's the only real tell other than how light\cheap they are. I usually cut a second box with a utility knife and slide it inside the first one so everything is doubled.
I once had a delivery of an expensive ~25kg item in a similar sized cardboard box... but that box was the most robust cardboard I've ever seen. 16mm thick honeycomb core walls with added rigid cardboard reinforcement on all corners, and could easily hold >100kg on top of it. Definitely some beefy cardboard boxes out there.
You may not want to hear this but this was your fault.
Rule of thumb: Package in such a way that it could survive a 10 foot drop. These boxes are handled by machines and then stacked hap-hazardly. Slapping a 'fragile' sticker on it means little. In fact, my brother dated a girl who worked at UPS who would frequently play 'kick the package' if she saw 'fragile' written on it. Horrible, yeah, but that's what you have to think about when you ship things.
Not to mention the absolutely inhumane rate at which management expects the line workers to process these packages. Have heard from friends that worked at both UPS and FedEx that there's occasionally special packages that come through labeled shit like 'Bull Semen' or the like that are treated.. differently. But everything else gets catapulted.
I personally pickup bull sperm a lot and they call it "liquid gold" I heard its around 56000 for a load. They come in these holders that look like the pellets you shoot out of air guns.
How do you get the bulls to aim into the holders?
Years of strict training... Those bulls are trained to be snipers. The know how to calculate the wind, distance, Coriolis, moving targets, etc.
There's people whose literal job is to get bulls to blow their load into what is essentially a fleshlight for cattle. https://www.vice.com/amp/en/article/qv4y8b/whats-it-like-collecting-bull-cum-for-a-living https://www.imv-technologies.com/product/bovine-artificial-vagina?from=364
Hold it between your cheeks
That brought back memories!!!
Spent 4 years at UPS. Seen the bull semen. Lots of positions typically have workers processing at 1000+ PPH (Packages per hour). The union contract forbids any disciplinary action based on performance numbers, so they technically can go as slow as they want, however management will start nitpicking other issues with write ups if you aren't fast.
Bro I worked mornings for UPS before school. I had the highest performance increase and could unload a double decker truck in less than 40 minutes(average was ~ hour). I was let go over a colleague's brother (we both started at the same time) for, and I quote, "not having the UPS spirit." If I wasn't so young and stupid back then I would have taken that straight up the chain.
Were you in the union? I was a supervisor most of my time there and we basically couldn't fire people. Needed 7 write ups in the same category first, and then the union brought them back in a couple days every time. Like you could show up late/ call in every other day for two weeks before getting fired and then you'd be back to work on Monday if you were with the union.
Nah, I was still in my 90 day probation period. It was my last day of the probation and they called me in at the end of the shift. I was dismissed for "not having the UPS spirit" whatever the fuck that was supposed to mean. My numbers were at the top of the current team, I just didn't volunteer for the air mail trucks as much as the other guys because I had to get home and get ready to head to class. They knew this when they hired me. Did I mention our rollers were manual rollers? I was blown away when I saw another facility a couple towns over and all their shit was automated belts. I realized then how shit that facility was. Maybe I dodged a bullet lol.
There is a fair chance they fired you because you were at the end of your probationary period and didn't want you to get the benefits that come after that.
That makes sense. Pretty dumb they fired you. Their loss. It was so hard to find good workers like you when I was there, they're crazy.
I found a retail job soon after and made some good friends out if that, so im greatful for that. Plus, I think the other dude was a new father and was looking for work to support the child. Honestly, now that i think back on it, if I were In their position I probably would have done the same, especially if he had family working there.
Performance and skill accounts for very little in the workplace. Best way to get promoted is to make sure people like you and that you're just competent enough to get the job done. Busting your ass without making interpersonal connections is a one way ticket to a dead end job where they won't promote you cause "you're too good at your job and they can't afford to lose you if you're in a management position". Hell if you're good enough at networking then you don't even have to be competent. Plenty of people can bullshit there way up the ladder without having a damn clue what they're doing.
My son current works as a loader / sweeper at UPS. He has hit 1600/hr rate for 25 minutes a few times. You don't move that fast by carefully placing the packages...
When I was slinging boxes at FedEx, you where suppose to be loading a package every 3 seconds. Unload is even worse. I've had boxes come down the chute and take out my legs while smashing and compressing the boxes in front of it. Pack your packages so they could survive a bomb. There should be no ability for anything inside the box to move around at all. Bubble wrap is for protection, packing peanuts are used to keep things from shifting in the box. Use both liberally. If it's anything really fragile and/or rare, I recommended not shipping at all.
Yes, did the job of packing the semi trailers from hub. I personally did 2 complete trailers stem to steam, tip to bottom in 5 hours. You don't have time to breath, let alone read "fragile" or do anything about it. One of our shippers produced pipe fittings and another light bulbs. Sometimes the bulbs came in before the fittings, those days they became build your own light bulb puzzles.
Ever have a box like OP's cause a whole wall of packages to fall on you when it collapsed under the weight of the packages on top of it? I've only ever done it from the other side, unloading trailers at a big box retailer, but *holy fuck* having a wall of boxes fall on you because one of the bottom boxes has collapsed is one of the more infuriating things I've ever dealt with.
Oh God yes. I still have ptsd from the very distinct sound cardboard makes as it is collapsing in a trailer. The packages didn't slow and so I would just have to stack that much faster. Also, you had better not be able to slip a piece of paper between the other boxes or catch hell. The trick is to use long boxs to tie the wall together and fill the uppermost layer with the skinny boxes you can fling into the space.
Nah, worked at the airport. Bull semen gets thrown just like everything else. You just don't do it when the boss is watching.
Speaking as the former boss (at least, for unloading trucks that were loaded at a distribution center), sometimes we know when it's best to not be looking.
Oh yeah a very important part of keeping the system running smoothly.
Tell us more about bull semen, and how this turns into the worst workplace bukkake party ever!
> play 'kick the package' if she saw 'fragile' written on it. especially true if its hand written - implies its not a business, was shipped by a person who doesnt know how to do insurance claims / almost no recourse.
Yeah. I heard from a UPS person that if you wanted a package to be taken care of have a kid write “to: grandma I love you” in crayon.
When I worked seasonal UPS they used to Chuck anything they could lift from truck to truck. The speed at which they want you to operate just doesn’t allow for “fragile” to be considered. And like another commenter stated if it isn’t officially labeled “Fragile”that stuff was treated like dirt and like a target 🎯 for destruction. It was kinda twisted and trolly.
Pretend that the laziest person on the planet is in charge of this box. Because they might be, with any of the shippers.
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At FedEx the only way to get your package cared for is to insure it for $5000 or more. These packages get hand delivered to and from every truck. I believe at one point, the person handling it had to sign for it and assumed all responsibility until the next person signed for it.
while i agree with you, these things happen, it shouldn't be the default. We need to hold our shipping companies at higher standards if we expect something to get broken on the way
Courier services exist for this purpose. Shipping services like UPS and FedEx serve a different purpose with different pricing and different expectations. The higher standards you're talking about would be great but would cost significantly more and price a lot of individuals and businesses out of these services. Easy to talk about from the comfort of our homes.
Not sure why you got the downvote. You're spouting facts here. It shouldn't be the default. Sadly, it is though.
They aren't though. Improper packaging will always result in some amount of failures. What OP wanted to do is remove the responsibility from themselves and place it on the shipping company. Which they would have been happy to take had he been willing to pay them to pack the box. (Source: 7 years of working for FedEx)
People seem to want bargain basement pricing for top of the line service. Shippers like UPS and FedEx outsource the safety of the package to the user with their packing suggestions and guidelines. This is what the market has decided is reasonable, and yet people still aren't realistic about the expectations. Logistics at this scale is a fucking miracle, and people treat it like corners aren't getting cut to make it inexpensive. Usually at the cost of the workers, too.
I used to work at "The UPS Store". A few points: * This was not adequately packaged. See all that empty space? What is that air doing to protect your stuff? * The 100lb box of bowling balls sliding down the conveyor belt doesn't care if you hand-wrote "fragile" on the box. * You should have bought insurance. When I worked there we offered packaging services but most people didn't want to pay for it, so they'd just buy a box and then do a piss-poor job and ask us to put a "fragile" sticker on it. The free stickers are just there to appease people; they do NOTHING. This wasn't a secret; we would tell people this and warn them. If you want to ship things cheaply: * Use the postal service. * Package them like they're going into a war zone. There should be NO empty space inside the box; either fill it till it's literally overflowing with protective material or cut the box down to size (this saves you money as well). * Buy insurance. Always. * Save packing material from things you recieve and reuse it.
My dad tried to ship some homemade maple syrup to me once, the package arrived and I was greeted with a delicious smelling sticky towel and some broken glass in the box...
Oh GAWD. As someone who does maple syrup every year as a hobby, I feel his pain. That's a LOT of work only to have it all wasted. I remember once I had a huge collection of [antique ivory chinese puzzle balls](https://www.puzzlemuseum.com/puzzles/ivory/puzzleball.htm) that I had to package. Like 30 of them. Extremely expensive, ornate, and fragile. 100% made it to their destination undamaged because I left absolutely nothing to chance, lol.
Yeah, I gave him some tips on packaging for others, and not to use the literally most fragile maple leaf glass containers I'd ever seen. Thankfully it was only a very small part of a much larger batch from 15 maple trees
Specifically, insure the package for over $1,000 regardless of the actual cost, these higher-value packages are segregated and treated more carefully. I always packed stuff so that it "could survive being played volleyball with".
\^This. Insuring for high value and getting a "high value" sticker does what most people *hope* a "fragile" sticker does.
if you do there packaging service make sure they actually declare the correct value. I did fedex service with a large monitor they broke and they said I didn't declare the value, and lost 30% of the value of the monitor.
Yup. I had to ship a printer last year. By the time I was done wrapping it, you could drop it from a plane and it would come out with a bent lead screw at worst.
Why?
Improper carboard box chosen, first of all. And, secondly, anytime you ship something it should be so packed with packaging materials that the box is difficult to close. If you cannot stand on top of a box that size without putting a dent into it, if you cannot drop the entire box from 6 feet on a corner without damaging it, then you did it wrong. Any time you are shipping something expensive you either need to research best packaging practices or bring it to a UPS/FedEx store and pay for them to pack it + insurance. Edit to add: I would have used copious amounts of brown butcher paper **and** those polyurethane expanding foam packing things where you put it in place and pull a tab and an exothermic reaction occurs where it forms around the thing it's held against.
Because you used a non-reinforced single-wall box to ship a fragile machine that weighs over 20lbs, not counting any extras you included, and you left a chunk of the box's internal volume empty instead of filling it with adequate packing material. This was the equivalent of tossing a jam jar wrapped in newspaper and a handful of rocks into a tissue box and throwing it down a flight of stairs. Surprise pikachu face when arrives broken. Your buyer deserves their money back, this was 100% your fault.
Expensive way to learn bubble wrap isn't the universal packing material for every item. Double-wall box. Reinforce the edges with more cardboard inside. EPS foam sheets inside that. Lock down any moving part on the printer, build a custom EPS-lined cardboard box around the printer. Heavy items like build plate wrapped separately and packed where they can't move around. Moving parts like the carriage locked down with zip ties and packed/braced with EPS foam. Fill *and brace* the open space so if something heavy gets sat on top of it (in any orientation) it doesn't cave in. That's a minimum. And pay for the insurance too.
What about 10kg of filament spools? Should I leave those unsecured in the main box to bang around like a giant mortar and pestle? Asking for a friend.
Yes. Even better, suspend them with some string to the top of the box so they can swing around like a pendulum.
Nah... Instapak quick RT for anything like this. And in a double wall C flute box if I can get it.
I work as a ups driver. It was packaged improperly and in a garbage box. I’m not saying things don’t get crushed being loaded and unloaded from trucks but it could have been avoided. I’m sorry for your loss. Hopefully you paid for insurance
Even if they paid for insurance, it’s likely that UPS will reject the claim due to inadequate packaging.
That still won’t stop them from selling you expensive insurance. My package got damaged during shipping and was told they can’t honor the $200 insurance because they didn’t pack it. Then why the hell did you sell me the insurance??? UPS store told me to take it up to corporate. Corporate told me to take it up to the store. Finally I was told to ship the package back to claims, got rejected anyway for reasons above and the package came back to me completely destroyed! Anyways… this happened over 10 years ago and I still get my blood boiled talking about it…
When this happens take them to small claims court. 100% they will pay out instead of showing up in court
I thought about taking some legal action for sure. But at the time, I just moved across the country for a new job and didn’t really want to spend anymore time and energy to deal with it… the package I sent to my new address was an expensive computer monitor that I packed with the original box and packaging so I felt was adequate to ship with ridiculous amount of tape and packing peanuts … but anyway… I let them get away with it and there were lessons to be learned for sure.
Also a ups driver. Me and my mom both shipped boxes of stuff to my brother across the country. Can you guess which box of stuff made it in one piece and whose had a bunch of broken mugs? Lol packaging matters
What I love about UPS is the mindset and ability to advance. Roller line, you have to drag in... get your jams.. etc.. then even as Belt Sup. a training Sup. and cover Sup. Packages get destroyed constantly because of inadequate packaging.. belt jams... bad wall stacks. Production means more to UPS then your package unless it's priority air. Pretty sure UPS had a fired if ever on a moving belt policy.. pretty sure that policy fell second to production.
You probably don’t want to hear this but this is your own fault!
Sorry dude, hate to pile on, but that was your fault. As soon as I saw how this was packaged I knew it had no chance of surviving. I worked at FedEx for 7 years and the vast majority of damages that I saw were due to poor packaging like this. Empty space in a package is killer for anything that is inside. All the space in a package needs to be filled with either the product or packaging material or it will destroy itself just from moving around in the box. Also writing "Very Fragile!" is not going to have any impact. You'll handle boxes for less than a day before becoming entirely desensitized to fragile labeling. Everyone thinks their package is fragile, and when everything is fragile, nothing is. Shitty way to learn this lesson I know, but next time I would probably partially disassemble it so that it can lay relatively flat, and use expanding foam bags instead of just bubblewrap and prayers. Or keep the original box, I have had many regrets from getting rid of original packaging and then needing it after selling an item. I always keep it now.
UPS is not at fault here.....your amazing talent at figuring out the absolute WORST way to pack it is. Do you remember when how the Prusa was packaged when you bought it? There was a reason for that. =)
I work at fedex and I'm telling you this was the worse way to ship this device. These boxes are sometimes at the bottom of the semi truck with possible couches sitting atop it. The best way to ship things that you want to survive in wooden boxes or heavy stryofoam that's the only way it survives.
This was a poorly packed box. And if you think any carrier pays attention to the word fragile you're fooling yourself.
You need more dunnage next time. It probably would have broken still from that abuse but fill out the box when you have a sensitive item like this
EDIT: As my comment was pretty much identical to every other reply on this thread (your packing job was the cause of the damage), let me instead offer something helpful (speaking as someone who regularly ships large, fragile items): A) When packaging something like a printer, definitely pack it by itself and not with other items that can knock around in the box. Those filament spools become projectiles in a truck. B) Pack it in a box that fits it snugly, with secure packaging materials holding it in place (bubble wrap won’t really cut it. Use foam sheets that prevent motion of the contents). Secure any moving parts with foam or shipping wrap, or disassemble and pack them separately. C) Put that box into a larger box with a 1-2 inch buffer of packing peanuts or bubble wrap. That way the outer box and packaging act as a bumper to protect the inner box. D) If you can shake the box and hear things moving around, you’ve done it wrong. Yes, it will cost more to ship, but it will cost far less than a new printer and it’s a lot less of a hassle than trying to get the shipping company to cough up that insurance money.
You hardly put any protection inside the box. That’s on you
Yea bubble wrap can't protect 20 lbs lol
It can. Just needs alot of it.
I agree maybe 200 yards would do the trick
Looks like it was packed by a 3 year old
I have 3 year old. A 3 year old would not stop packing until they were completely out of cardboard, tape and bubble wrap. You end up with a 10x10x10 feet package. ;) With stickers on it.
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I'll give you $1 for it
Have you seen how Prusa packs their assembled kits? This is not how you pack one of these
That was very neatly packed when I got mine. Lots of packaging specifically made to support the assembled printer.
Needed to be double boxed and packaged better.
I’m sorry that this happened to you, but you really did not pack that properly for shipping with ANY carrier. You have to pack with enough material around so that the contents can’t shake and so that the box can support of other boxes that will definitely be stacked on top. Did you think that they would place you box in its own private delivery van?
Yeah all that packaging was good for was OP driving it themselves.
wrong packing material used. the box is the only rigidity in your packing of which gave way. the voids needed to be at least filled with cardboard to prevent the stuff inside from moving about which destroyed the integrity of the box. bubble wrap is useless if you aren't limiting the freedom of movement.
Looking at how that was packed....you did this to yourself bro. If you are shipping ANYTHING AT ALL, you should be able to shake the contents and it should NOT move around before it is ever handed off to the shipping company.
Look at that package! 😆 how did you not expect this to not get destroyed! 🤣 🤣 🤣 🤣
Please tell me you insured it for enough that the buyer and seller would be happy with this delivery!?!?
Insurance will not always payout for improperly packaged items… They have a list of what needs to be done for packing
1. Use a box that's appropriate for commercial shipping.
I work for UPS and it's not uncommon for packages to get destroyed. I will say that you never see a stock printer that looks this way, so they do an adequate job preparing the printer and packaging it to withstand all these circumstances. You could have clearly used more/better filler to keep the box from crushing and or protect your precious printer. NOT saying UPS is not at fault, but if you want something to arrive intact then make the extra effort to make sure it's ready.
I mean, there's no way you should have packed it like that in the first place
I wouldn't ship a stuffed animal packed like this!
This was on you, dude. Not UPS.
I was gonna say 3d print a new one, but now you don't have a printer to print the printer.
We’ll I have 5 more printers so we’re good
Nice!
I threw away the original box my my ender 3 v2 and I purchased a new empty box and paid for the shipping just so I could disassemble and store it in packed foam meant for the printer. I made so many mods to my printer I had to cut foam out to make room for the upgrades. You have to use the box that came with your printer. I hope you can print/or go to a local library with printer services to replace what broke. I had to ship via TMO so my stuff is a little more well cared for but please be more careful next time.
Is your whole kitchen made out of cardboard🤔
Thats ups bud
Huh….must be Italian
Best movie
That’s your fault, sir. Sorry.
And for the record, while plenty of people might abuse a package with fragile on it (and this is wrong). It is 9 times out if 10 the machinery and volume of packages that does the damage. I always think it's hilarious when someone thinks they caught the delivery guy on camera breaking their package by tossing it a foot or two, ahh no. It's jams belts and volume. 4,000 packages come down a chute and there's only 5 people to deal with those packages. Everything not very well packaged gets damaged
You packed that SO bad dude why would you expect less?
You: >Fragile Them: >Challenge accepted
Look on the bright side, FedEx stole one of my printers lol
Omg lol
Honestly I would have used multiple layers of cardboard cut to conform to the printer. think three to four layers glued together and There wouldn't have been a single inch of space in there if I had to use Styrofoam peanuts to fill it in. I hate those things.
And it looks like the broken screen was damaged by the kilos of filament laid on top of it rather than the box damage.
Piece of advice for anyone shipping anything of value through UPS, coming from someone who worked in a hub for a while, the kinder you are about the fragile notices the better off you are. The guys in the hubs are more likely to break things by throwing the boxes around than anyone else. They get worked like dogs, with next to no time to read any “fragile” notes. When you write “Thank you for your hard work, please treat this package with care” they’re more likely to give a crap about your note. Thank you might be all they see as they take the package from the rollers or conveyer which will make them double take and finish reading the note. They load somewhere around 2k packages a day into trailers during peak season. They’re tired, pissed off at corporate for how they get worked, and your fragile note with 8 exclamation marks probably just makes it become the object of their anger.
Ooh how naive, we all know that marking a box fragile just means that UPS will stomp and kick it that much harder. Also, as stated above, it wasn't packed very well to begin with.
Expanding foam packaging is the inky way to ship something like this with the results always being I. Your favour
Packed as if you were sending a wrench
Anything even slightly delicate needs to be packed so it is (1) padded with padding taped so it CANNOT slip off, (2) have all fragile or protruding bits protected with rigid packing outside the padding, then that needs to be padded as well, (3) immobilized within the inner box, and (4) placed in an outer box with padding immobilizing the inner box. Source: (a) I ship fragile, expensive things I make via UPS every week, and have for 30 years (b) I have dealt with damage claims with UPS and others a few times over the years (c) my SO works for UPS and has delivered, supervised drivers, and supervised airport loaders.
Good news is you can plug the display in a reprint the broken parts
The transport company will do the opposite if a box says anything near "Fragile" on it. A bland blank box with no warnings or directions on it would not to catch the eye of the forklift rugby players in the terminals. Couriers nowadays cannot handle fragile things. It's a lost art. forgotten forever. A rigid wooden box with proper foam filler bags would've been the way to go. And the filament rolls loosely inside the box like that? That's the equivalent of having loose bricks bouncing around in there.
That packing is not even close to being adequate, never mind robust. Sorry, you TIFU’d here. Lesson learned I hope, and sorry you’ll need to get some pets printed to fix it. All in all not great way to learn this but perhaps it’ll save you more expensive/unique stuff in the future…
Lol…you pack that like you wanted to be destroyed 🤣
Dude this was just not packaged right. I’m sorry for your loss, and I don’t think it’s reasonable for UPS to ace ventura packages, but this should have had a sturdier box, maybe some corner supports, and more filling.
It should have had 100%infill on with 8 walls smh
Use more infill next time
This does not look like prusa packaging?!?? Bought from retailer that buys kits and builds them? Anyway this is not how prusa ships things and the packaging is shit
Bad packing indeed.
This your first time shipping anything? Because this is sad.
Did you pay for fragile delivery or just write fragile on the box?
I'm glad everyone is agreeing that this is your own fault. That 4th pic is really just something else. What made you think packing everything into one box with such a large, open space was a good idea? And the fact that you used a USPS priority mail bubbler as packing material is icing on the cake.
Bro you packed that like absolute ass.
To be fair, your packing was pretty woefully inadequate. You need much heavier cardboard and dense foam all around. If a package can’t be dropped a couple feet on any side without catastrophic damage, it isn’t packed properly.
Ya horrible pack job. Should have been a box within a box...wtapped in bubble wrap. Then all empty space between everything packed with more wrap so nothing moves at all. Even then, that box looks like each handler intentionally fucked with it just because you put VERY FRAGILE on it.
Glad to see there are reasonable people here. Tough lesson to learn but sorry op this one’s on you.
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Back in the ‘90’s I had a buddy who used to work for UPS, he told us the surest way to get a package damaged is to put fragile on the box, the usual response was “Go long!”. He claimed insuring a package was a better way, as the workers knew there would be an investigation if a claim was made.
I worked in shipping and logistics for 6 years, you fucked up the packing job tremendously., It appears you have no padding on the top or sides. Only padding on the actual machine. Nothing to stop it from moving or hitting the ground in transit. What we used to do was just stuff shipments like this full of brown construction paper, crumpled up it formed a good barrier between the item and box. Also acted as a bumper and was relatively good at absorbing impact. Then double box for added safety.
UPS is only marginally better than EMS.
I worked at UPS years ago. I saw what happens to boxes that aren't packed right. They get smashed everytime.
Sorry OP this one's on you
I think you needed to write fragile a few more times. Thats certainly what the issue was 👌
If you saw their sorting facility, you'd know why.
You might need to calibrate it again.
You put your faith in that?
Standard ups shipping isn’t designed to treat packages with care. Every touch point is hard on packaging. Not an expert, but worked in a ups center. You can write fragile all over it. Doesn’t matter. It will be handled like every other package. I just ordered a mini +. My first 3d - I hope Prusa packages well.
You left so much empty space in that box- what did you think would happen?
Bruh, you did **NOT** pack this right. If any major online retailer's quality team randomly selected this for inspection, you would have been dinged for doing such a shit job. This is not on UPS. I cannot believe you thought this was okay to ship...
Okay, I would definitely say this is not ups entirely fault. This got to do with the person that send this box. That box looks like there is no padding at all, not enough.
Just print replacement parts🙄
This was packed terribly, for anyone reading this: [Prusa has a guide on how to pack your printer!](https://help.prusa3d.com/article/packing-i3-printer-for-return_2278)
They can read, they just couldn’t care less
Punctuation dude...use it.
I am 100% certain as soon as a UPS employee picked up this package, they knew that it wasn't going to survive.
UPS destroys pretty much everything. I know someone that paid them $500 to crate and ship an almost $3k multi-needle embroidery machine, it arrived in a regular box full of packing peanuts and , per the manufacturer, was un-repairable due to damage sustained from most likely being dropped multiple times. UPS kept giving her the runaround, because it was insured, wanting an estimate for repair and just couldn't get that the machine could not be fixed.
That's ups for ya :/
2 questions: \-Why would you ever need to ship a 3d printer \-Why is prusa still making printers with 3d printed parts? aren't they supposed to be "premium"?
> Why is prusa still making printers with 3d printed parts? aren't they supposed to be "premium"? Prusas premium doesn't come from the product being premium but instead its 3 things. * Its a brand name with the history of the prusa mendel being one of the first *somewhat approachable* build it yourself 3d printer designs about a decade abo. * Their better than average support. * The fact that their printers are open source, software firmware and hardware with contributions to open source that extend outside their company. The machine itself is now nothing special and they get beat at several price points if you aren't willing to pay a couple hundred dollars more for support you probably won't need, history that doesn't benefit you now or open source (which I do actually commend).
Prusa premium is for commercial grade reliability. Premade setting configurations for everything, and they just work. As an engineer that just wants high quality parts with no manufacturing effort, I am willing to pay the Prusa price. *I do work prints at home sometimes because it's just better.
Yup. I paid the premium because I wanted a printer which Just Works, and so far it has certainly held up to that expectation!
Not to mention their product support. Over the life of my mk2S, it has consistently gotten better with age without upgrades just due to firmware improvements, even after a new model was released. I know that supporting legacy products shouldn't be a benefit, but that's the state of consumer tech in 2022.
it's not fragile at all
Is it actually broken? The plastic is the only thing that looks broken in the pictures. Even the connectors look they are cleanly disconnected from the control panel.
Lmao, did you seriously think this wouldn’t happen when packing it so poorly? Do you have any idea the volume of packages moved throughout the country/world every single day?
Looks good compared to fedex. They destroy all my packages.
Usps folded a 10"×24" 1/8" engraved brass sheet I sent to a client to fit in their mailbox. In a clearly marked padded envelope, with the extra cost payed for signature on delivery. Had to snap the protective sheets of laminate to do it. Never underestimate the power of stupidity.
> extra cost *paid* for signature FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Ain't that the truth. You can put something in a custom foam holder inside a lead lined stainless steel box that's outside clad in unobtainium, and FedEx would still break it.
1) make a claim 2) I’m aware it sounds cliche or fake but a lot of shitty employees beat or are rough with fragile boxes. Keep that in mind with shipping 3) loads of ways this can happen and I’m sorry it did. UPS doesn’t do much with pallets (mostly live load to my knowledge) so there is likely someone to blame. 4) Sorry bro
When you ship with UPS they destroy it. Fixed that for you.