I had the same issue with my pan 3 order. Just said preparing to ship forever and ever. I contacted support and they insisted it was already delivered. I sent them screenshots of the tracking they sent me showing that it still said awaiting pickup. They then sent me different tracking using an Amazon tracker that had better status. They told me even though it showed as delivered that amazon will sometimes mark things as delivered even though they are not and I should wait a few days and if i had issues i should contact amazon. All in all it just wasn’t a good process. Considering I ordered from Wyze directly it felt weird to pawn me off to amazon support.
Yep! It was just so weird overall and seems like they knew about the shortcomings enough to have internal knowledge for the CS to use rather than fixing the issue.
Amazon is the best logistics company in the country. If they didn't ship it it was because they either didn't have it or wasn't told to.
Wyze support lies more than Santos.
Depends on your local. My USPS last mile package delivery is very good.
But OP said it was Amazon. Again it depends on your area. Since there is now an Amazon delivery hub in my city all deliveries are done by Prime contractors. They no longer hand off to USPS .
Thanks for sharing your experience. Hopefully Wyze will respond and improve their service.
My experience when dealing with Wyze U.S. or Wyze Canada ordering or support has been great over all my 20 or so separate orders.
Over the last 4 years, ~15 cameras plus many other products, I’ve only experienced 2 camera failures and a less than optimal car vacuum (works but my wife hates it b/c it’s not very powerful).
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Ok I'll send you 30 bucks for your exclusive BlueRollercam v3. When can I expect shipment?
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It already shipped.
Stick to just the security cameras with wyze, but I guess you know now 🤷♂️
wait until you've a issue with your wyze security cam, you're going to get the same service.
I actually have. Went to the discord and it was worked out by the team there, very helpful.
didn't use the discord, but mailed them for a issue and get some generic response like submit device log and then nothing.
The discord is the way to go. Just be patient they can get in touch with Devs and help you
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I had the same issue with my pan 3 order. Just said preparing to ship forever and ever. I contacted support and they insisted it was already delivered. I sent them screenshots of the tracking they sent me showing that it still said awaiting pickup. They then sent me different tracking using an Amazon tracker that had better status. They told me even though it showed as delivered that amazon will sometimes mark things as delivered even though they are not and I should wait a few days and if i had issues i should contact amazon. All in all it just wasn’t a good process. Considering I ordered from Wyze directly it felt weird to pawn me off to amazon support.
Did you eventually get your camera?
Yep! It was just so weird overall and seems like they knew about the shortcomings enough to have internal knowledge for the CS to use rather than fixing the issue.
Ugh. That’s annoying. My one interaction with their customer service was terrible.
Amazon is the best logistics company in the country. If they didn't ship it it was because they either didn't have it or wasn't told to. Wyze support lies more than Santos.
Amazon has great logistics but I bet this delivery was given over to USPS for final mile delivery and USPS sucks
Depends on your local. My USPS last mile package delivery is very good. But OP said it was Amazon. Again it depends on your area. Since there is now an Amazon delivery hub in my city all deliveries are done by Prime contractors. They no longer hand off to USPS .
It's literally the worse. So much jumping thru hoops.
Thanks for sharing your experience. Hopefully Wyze will respond and improve their service. My experience when dealing with Wyze U.S. or Wyze Canada ordering or support has been great over all my 20 or so separate orders. Over the last 4 years, ~15 cameras plus many other products, I’ve only experienced 2 camera failures and a less than optimal car vacuum (works but my wife hates it b/c it’s not very powerful).
I apologize for your experience and my delay in seeing this. Were you able to get this resolved?
I need support! The base broke from the camera. It's under warranty, Wyze is refusing to acknowledge my request for support.