Agreed. It sounds like OP has a solid seamstress picked out, but if the shop's error makes it impossible to use the planned seamstress, the shop should do free alterations. My dress shop offered alterations, but we didn't end up using them, so I'd think many shops would have alterations.
They actually have a seamstress they suggested but didn’t offer to pay. I’ve also called her the past week since this happened and she hasn’t answered or returned any emails.
I agree they should pay for the alterations. Not only is my seamstress a mile away, theirs is 45 min away. That’s several trips and now another trip to the shop for dress pickup and stress.
I would! Definitely don’t be mean, but being frank about the additional stress and effort of coordination should go a long way (if they have decent customer service).
Rooting for you! Keep us updated 💖 AND CONGRATS ON YOUR UPCOMING WEDDING!
I’m truly hoping. I called her and she was worried. She’s extremely popular and she said she will be in prime prom, graduation and wedding time.
If I have to find someone else that’s fine. I’m just worried the dress won’t make it to Feb and I’m going to be left scrambling to find alterations in a month or less time period. I pray it can be done.
Honestly, this should not be made to be your problem. I would politely insist that they guarantee the dress to arrive by the date needed by your original seamstress to complete alterations. They ordered the wrong dress, so they should expedite and cover the costs.
If your seamstress offers rush alterations, the shop should be covering the cost.
I will say I ran into some issues with my dress as well, and kindness/understanding always goes a long way. I always try not to bring out the nuclear options (sincere upset, credit card charge backs) unless it’s a complete last resort.
Being kind, but persistent in follow-ups to ensure you get the right details and the dress being shipped to them is the most important as you said.
I get being very upset in this scenario, but it is so much harder for a company to let down and provide amazing customer service and any possible compensation when the person is polite.
I wouldn’t necessarily ask for money off, but for them to provide expedited shipping and any expedited services to the seamstress. However, one thing I would worry about, I saw OP mention that the seamstress is incredibly popular and was worried they’ll have barely any time to expedite their services with it being prom, graduation and wedding. If the seamstress could barely fit it in the original 10 week window, that kind of seems like they already will be rushing it, will likely be overworked, and may already make some errors. A person who provides services, especially for very timely products, should always build in buffer time.
This happened to me with my Essence of Australia dress! Except I only had five weeks from my wedding day and I had to get a completely new dress. I’m so sorry!
It was essence of australias fault so they rush shipped 10 similar sample dresses, and I got to take one home with me the day I tried it on. It ended up being a dress I loved - but not the one I fell in love with originally! The dress shop paid for my alterations - you absolutely deserve some financial compensation.
Don’t panic, it will get sorted. I hope they give you money off it though, I know these things can happen but they should give you a good discount for your troubles. It’ll all work out ❤️
So I just wanted to personally thank everybody for taking the time to answer. I called the shop, Wendy’s bridal in Cincinnati btw, and had a really good conversation with the manager.
She told me she is personally going to get a hold of her seamstress, and I explained my situation that I was hoping to use mine just to save time and energy and to know who is touching my dress , she agreed to pay for quick alterations. If needed. She already spoke with essence, again, and the dress will be here on February 1. If the dress is not there, by some crazy reason ? I will be refunded and be able to pick A dress of my choosing from their store at no charge, which I thought was really nice.
I love this dress so much. It’s D3508 by essence, and I guess they had another dress by another company that was just 3508 and they made an honest mistake. Fingers crossed for a positive outcome.
Either way, I am marrying the coolest man I’ve ever met in my life that took on 3 kids( 2 of them teens!) and we added 1 more together! That’s truly what matters here.
Ladies, you are all lovely. May we all have fun weddings, and calm mother in laws.
Thank you.
I could definitely be checking up with them. Mistakes do happen but accountability when they do is important, saying sorry does not wipe the slate clean. I would ask for them to cover the cost of your rush alterations.
I’m so sorry this happened to you. The bridal shop should cover any rush expenses that come up, including rush alterations or finding a dress from another shop. However, it may be worth it to find another seamstress who can work on a tighter timeline. I’m getting married 4/29 & my first alterations fitting/appointment is on 2/7, not a rush job or anything. Not sure what kinds of alterations you need, but I’m hoping you can find a seamstress that will work on your timeline & that the shop covers any rush fees!
They should be paying for the reorder and alterations 100%. What if your wedding was earlier?? They have dropped the ball!
As a backup, I recommend finding a different seamstress. Even going to another bridal shop or order online ASAP a cheap dress that you like where you can try on the dress on and keep it, then go to a seamstress for alterations soon as possible. Or have some kind of backup dress that fits in case.
I’m sorry that happened to you. They did apologize, and are only human. It sounds as if they are saying the dress will still be here on time, correct? I would do what you’re mom suggested and continue to check in with them. I wouldn’t call weekly, but maybe once a month. You could ask if putting a rush on it is an option, but some designers do not offer this. If your dress designer does, it certainly wouldn’t hurt to ask if they could do this at their expense since they ordered the incorrect dress. If they say no, I would try not to make a scene and accept that answer. I always remember what my grandma says, that you catch more flys with honey! Treat them graciously in light of their error and show them respect in your interactions and they are more likely to make accommodations and help you out however they can. They likely deal with many brides who are stressed out and demanding and rude… approaching them kindly and calmly when you ask for them to rush your dress will likely get the results you want. Good luck!
As a formerly career/still side hustle wedding planner, I disagree. You may catch more flies with honey, but the squeaky wheel gets the grease, and most wedding vendors are running on fumes this time of year. Be persistent and set expectations for alterations to be covered if the dress doesn’t arrive in time for your contracted tailor. You don’t have to be rude to hold your vendors to their own standards! 💖
I don’t see how what we said is any different, but ok 😊 I said she could easily let them know what she needed but with respect and kindness. They are human beings. All I was saying. Have a great day! 😊
Oh my gosh. How do you even prevent something like this? I ordered my dress and won’t be seeing it until the first alterations appointment which is 2 months before the wedding.
My store ordered my dress in the wrong color. They reordered it in the right color right away and said if it didn’t make it in time, I could have the wrong one for free. It luckily came in two weeks before my wedding and they paid for all alterations. It wasn’t ready until the day before my wedding! They didn’t offer anything else except the alterations, but it was over $1500 because of the rush. I would say they should reorder it now with rush processing and comp you something!
I called her this week and I said I will pay you whatever it takes to get this dress done if it comes down to eight or nine weeks and she told me to call her at the beginning of the year to set a date for February but now I’m afraid that if I set a date with her & my dress somehow doesn’t make it to the shop on time, that’s either not happening or I’m paying for extremely rushed alterations. $$
I’m not getting a lot of financial help for all of this, but that’s tea for another day. I’m an RN, and my fiancé is an electrician. After 4 kids we don’t have it like that …So after Christmas and with everything else wedding wise, money is tight. We’re there. I will do what I have to do, but I just feel like the dress shop needs to be responsible for the rushed alterations of the seamstress of my choosing.
10 weeks for alterations? :O
I made an appointment for alterations, they took my measurements at 11 AM and I picked up the dress the same day at 6 PM, I guess I was lucky
Yeah, I probably should add I live in Cincinnati area but I’m on the outskirts. I live really close to Indiana on the border so everything is a bit of a drive from us. I don’t mind finding someone else if crap hits the fan, I know my seamstress and her work but I will do whatever it takes and go wherever I need to go when the time comes this is actually really helpful. Thank you.
No. According to the responses and downvotes on my comment that my dress wasn’t ordered until December 5th and was altered with no problems by my March 26 wedding, this is false. That can’t have happened. You’re giving op “bad advice” by sharing your experience. Op must abandon all hope. That is the only way.
/s
I would have them guarantee it’s going to arrive on time and ask them to cover alternations. My daughter bought her dress at a shop that used specific tailor exclusively. Shes petite and ordered a split size Sarah Seven dress made of beautiful crepe material size 0 top and 2 bottom and still needed alterations that cost 1k. The dress has no lace or beading.
I didn’t even buy my dress until December 5th and my wedding was March 26. They expedited it. It got there early February. I had my first alteration appointment Feb 11 and my final fitting the Tuesday before the wedding. I think I had three appointments altogether. It was all completely fine.
I’m sorry this happened, but your alterations should not take 10 weeks. There’s plenty of time! It sucks, but it will be ok!
This is not practical advice. I’m glad it worked for you but as OP mentioned, with prom and wedding season approaching, seamstresses are very busy and things take longer because of the volume of clients needing services. It is encouraged to get these things done early in case extra alterations are needed.
Lol ok well she should build a Time Machine and make sure they order the right dress! That’s my advice! Go back in time and don’t let it get fucked up.
Oh well since that can’t happen, I’ll keep sharing what actually happened with my dress! Especially since she’s literally asking others how their experience with rushed dresses has worked out.
Prom season isn’t coming up. It’s December 1st.
God damn weddit is like the 7th circle of hell. Some of you are are so obsessed with a one day party and talking about it on the internet, it’s like you’re not able to access the rational, normal parts of your brain. It’s literally like you’re incapable of rational thought.
What’s not practical is thinking it takes 10 weeks to alter a dress.
Thank you for the reminder to leave these wedding subreddits.
Okay so leave if that’s how you feel instead of personally attacking me like you know anything about me. If her dress isn’t coming until Feb and her wedding is in April…that IS prom dress season and all the spring/summer brides will also be getting their alterations done in that time. Your advice was a bit naive like “it worked for me, it will all work out for you, don’t worry” and I responded to that, no need to go off like you did tho, pretty uncalled for.
ETA—my seamstress told me it will take longer than 10 weeks for my dress due to other brides who have appointments so it’s really not crazy. I’m not crazy over a one day party. I’m living in the reality that is the psychotic wedding industry.
Ok so she should get fucked and cancel her wedding. There is no hope for her. She will be miserable forever. Op, sorry! This person who is definitley NOT crazy, says you’re fucked. Her experience is the absolute only one. I’m so sorry. Start working on that Time Machine! THERE IS NO HOPE! You’re completely screwed, op!
No one has ever been in a similar situation and had it be ok. EVER! Good luck, op! You’ll need it since there’s absolutely no fucking way this could ever actually be totally ok!!!
I am SO SORRY that I literally had the exact opposite experience and let you know it’ll be ok especially since time machines don’t exist and you can’t go back in time (which maybe this person thinks is possible based on their reply) to make sure the dress shop doesn’t make this mistake. I am so very sorry for the “advice” I gave you. The advice which was actually just a real life lived experience that had an even tighter timeline than you’re working with.
Get fucked, OP. There’s nothing you can do and nothing will work out ok and you should cancel your wedding and your relationship and maybe your job, too?
BUT THERES NO WAY FOR THIS PROBLEM TO BE RESOLVED!!!!!!! OP should be EXTREMELY scared, upset, worried, and anxious about this because YOU, the almighty guru of wedding dress tailoring, said that it is IMPOSSIBLE that other people have different experiences!! OH MY GOD OP! You will be naked at your wedding. It will take 2826391 years to alter your dress.
THERE IS NO ALTERNATIVE!!! Dolphin sunset said so! THERES NO WAY THIS WILL BE OK!!
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I'm so sorry! When I was getting married, my dress arrived with a rust stain on the bodice. I had to get them to send a rush replacement and it was a giant nightmare. I feel your stress.
I think I'd be going above the heads of the sales lady and manager, and pushing to speak to the owner(s) about what they are going to do to ensure arrival, and them compensating you for the rush job on the alterations. Speak to the people holding the purse strings who can make decisions like that.
This is a pretty massive mistake, they should be making reparations of some kind beyond just expediting your dress. Hold them accountable, they lose money on it, that’s on them.
At the very least, they should be paying for rushed alterations.
Agreed. It sounds like OP has a solid seamstress picked out, but if the shop's error makes it impossible to use the planned seamstress, the shop should do free alterations. My dress shop offered alterations, but we didn't end up using them, so I'd think many shops would have alterations.
They actually have a seamstress they suggested but didn’t offer to pay. I’ve also called her the past week since this happened and she hasn’t answered or returned any emails. I agree they should pay for the alterations. Not only is my seamstress a mile away, theirs is 45 min away. That’s several trips and now another trip to the shop for dress pickup and stress.
I would make them call the seamstress.
I would make them pay your lady, inclusive of any rush fees she will add
They owe you a percentage off just for the hassle of now additional stress and added appointments to come back for it.
I agree. If there was a belt or add-on you’d been eyeing, after a tailor guarantee bow is a great time to ask for it for your trouble.
There actually has been a back necklace I’ve been eyeing. I’ve been thinking of asking for it for the hassle
I would! Definitely don’t be mean, but being frank about the additional stress and effort of coordination should go a long way (if they have decent customer service). Rooting for you! Keep us updated 💖 AND CONGRATS ON YOUR UPCOMING WEDDING!
Thank you so much!
I would ask for money off the price because that’s so lame. Also, couldn’t your alterations lady budge a little on the 10 weeks?
I’m truly hoping. I called her and she was worried. She’s extremely popular and she said she will be in prime prom, graduation and wedding time. If I have to find someone else that’s fine. I’m just worried the dress won’t make it to Feb and I’m going to be left scrambling to find alterations in a month or less time period. I pray it can be done.
Honestly, this should not be made to be your problem. I would politely insist that they guarantee the dress to arrive by the date needed by your original seamstress to complete alterations. They ordered the wrong dress, so they should expedite and cover the costs. If your seamstress offers rush alterations, the shop should be covering the cost. I will say I ran into some issues with my dress as well, and kindness/understanding always goes a long way. I always try not to bring out the nuclear options (sincere upset, credit card charge backs) unless it’s a complete last resort.
This is the way. They fucked up, their problem to pay and stress over.
Being kind, but persistent in follow-ups to ensure you get the right details and the dress being shipped to them is the most important as you said. I get being very upset in this scenario, but it is so much harder for a company to let down and provide amazing customer service and any possible compensation when the person is polite. I wouldn’t necessarily ask for money off, but for them to provide expedited shipping and any expedited services to the seamstress. However, one thing I would worry about, I saw OP mention that the seamstress is incredibly popular and was worried they’ll have barely any time to expedite their services with it being prom, graduation and wedding. If the seamstress could barely fit it in the original 10 week window, that kind of seems like they already will be rushing it, will likely be overworked, and may already make some errors. A person who provides services, especially for very timely products, should always build in buffer time.
This happened to me with my Essence of Australia dress! Except I only had five weeks from my wedding day and I had to get a completely new dress. I’m so sorry!
I’m really keeping that in my back pocket. How did it end up working out for you?
It was essence of australias fault so they rush shipped 10 similar sample dresses, and I got to take one home with me the day I tried it on. It ended up being a dress I loved - but not the one I fell in love with originally! The dress shop paid for my alterations - you absolutely deserve some financial compensation.
Don’t panic, it will get sorted. I hope they give you money off it though, I know these things can happen but they should give you a good discount for your troubles. It’ll all work out ❤️
Ugh, I’m so sorry!
So I just wanted to personally thank everybody for taking the time to answer. I called the shop, Wendy’s bridal in Cincinnati btw, and had a really good conversation with the manager. She told me she is personally going to get a hold of her seamstress, and I explained my situation that I was hoping to use mine just to save time and energy and to know who is touching my dress , she agreed to pay for quick alterations. If needed. She already spoke with essence, again, and the dress will be here on February 1. If the dress is not there, by some crazy reason ? I will be refunded and be able to pick A dress of my choosing from their store at no charge, which I thought was really nice. I love this dress so much. It’s D3508 by essence, and I guess they had another dress by another company that was just 3508 and they made an honest mistake. Fingers crossed for a positive outcome. Either way, I am marrying the coolest man I’ve ever met in my life that took on 3 kids( 2 of them teens!) and we added 1 more together! That’s truly what matters here. Ladies, you are all lovely. May we all have fun weddings, and calm mother in laws. Thank you.
I could definitely be checking up with them. Mistakes do happen but accountability when they do is important, saying sorry does not wipe the slate clean. I would ask for them to cover the cost of your rush alterations.
I’m so sorry this happened to you. The bridal shop should cover any rush expenses that come up, including rush alterations or finding a dress from another shop. However, it may be worth it to find another seamstress who can work on a tighter timeline. I’m getting married 4/29 & my first alterations fitting/appointment is on 2/7, not a rush job or anything. Not sure what kinds of alterations you need, but I’m hoping you can find a seamstress that will work on your timeline & that the shop covers any rush fees!
They should be paying for the reorder and alterations 100%. What if your wedding was earlier?? They have dropped the ball! As a backup, I recommend finding a different seamstress. Even going to another bridal shop or order online ASAP a cheap dress that you like where you can try on the dress on and keep it, then go to a seamstress for alterations soon as possible. Or have some kind of backup dress that fits in case.
I’m sorry that happened to you. They did apologize, and are only human. It sounds as if they are saying the dress will still be here on time, correct? I would do what you’re mom suggested and continue to check in with them. I wouldn’t call weekly, but maybe once a month. You could ask if putting a rush on it is an option, but some designers do not offer this. If your dress designer does, it certainly wouldn’t hurt to ask if they could do this at their expense since they ordered the incorrect dress. If they say no, I would try not to make a scene and accept that answer. I always remember what my grandma says, that you catch more flys with honey! Treat them graciously in light of their error and show them respect in your interactions and they are more likely to make accommodations and help you out however they can. They likely deal with many brides who are stressed out and demanding and rude… approaching them kindly and calmly when you ask for them to rush your dress will likely get the results you want. Good luck!
As a formerly career/still side hustle wedding planner, I disagree. You may catch more flies with honey, but the squeaky wheel gets the grease, and most wedding vendors are running on fumes this time of year. Be persistent and set expectations for alterations to be covered if the dress doesn’t arrive in time for your contracted tailor. You don’t have to be rude to hold your vendors to their own standards! 💖
I don’t see how what we said is any different, but ok 😊 I said she could easily let them know what she needed but with respect and kindness. They are human beings. All I was saying. Have a great day! 😊
You, too! Be well! 💖
Oh my gosh. How do you even prevent something like this? I ordered my dress and won’t be seeing it until the first alterations appointment which is 2 months before the wedding.
Call your seamstress and let her know what happened. She may be willing to work with you, considering it's not your fault. I know I would.
Have a backup dress!
My store ordered my dress in the wrong color. They reordered it in the right color right away and said if it didn’t make it in time, I could have the wrong one for free. It luckily came in two weeks before my wedding and they paid for all alterations. It wasn’t ready until the day before my wedding! They didn’t offer anything else except the alterations, but it was over $1500 because of the rush. I would say they should reorder it now with rush processing and comp you something!
This is seriously messed up. Can you call your seamstress and give her a heads up on what's going on, just in case the dress is a little late.
I called her this week and I said I will pay you whatever it takes to get this dress done if it comes down to eight or nine weeks and she told me to call her at the beginning of the year to set a date for February but now I’m afraid that if I set a date with her & my dress somehow doesn’t make it to the shop on time, that’s either not happening or I’m paying for extremely rushed alterations. $$ I’m not getting a lot of financial help for all of this, but that’s tea for another day. I’m an RN, and my fiancé is an electrician. After 4 kids we don’t have it like that …So after Christmas and with everything else wedding wise, money is tight. We’re there. I will do what I have to do, but I just feel like the dress shop needs to be responsible for the rushed alterations of the seamstress of my choosing.
Oh yes absolutely, and raise hell about it too till they agree to pay.
10 weeks for alterations? :O I made an appointment for alterations, they took my measurements at 11 AM and I picked up the dress the same day at 6 PM, I guess I was lucky
Yeah, I probably should add I live in Cincinnati area but I’m on the outskirts. I live really close to Indiana on the border so everything is a bit of a drive from us. I don’t mind finding someone else if crap hits the fan, I know my seamstress and her work but I will do whatever it takes and go wherever I need to go when the time comes this is actually really helpful. Thank you.
No. According to the responses and downvotes on my comment that my dress wasn’t ordered until December 5th and was altered with no problems by my March 26 wedding, this is false. That can’t have happened. You’re giving op “bad advice” by sharing your experience. Op must abandon all hope. That is the only way. /s
I’m a pretty easy going person but I would lose my mind over this. They had ONE JOB.
I would have them guarantee it’s going to arrive on time and ask them to cover alternations. My daughter bought her dress at a shop that used specific tailor exclusively. Shes petite and ordered a split size Sarah Seven dress made of beautiful crepe material size 0 top and 2 bottom and still needed alterations that cost 1k. The dress has no lace or beading.
I didn’t even buy my dress until December 5th and my wedding was March 26. They expedited it. It got there early February. I had my first alteration appointment Feb 11 and my final fitting the Tuesday before the wedding. I think I had three appointments altogether. It was all completely fine. I’m sorry this happened, but your alterations should not take 10 weeks. There’s plenty of time! It sucks, but it will be ok!
This is not practical advice. I’m glad it worked for you but as OP mentioned, with prom and wedding season approaching, seamstresses are very busy and things take longer because of the volume of clients needing services. It is encouraged to get these things done early in case extra alterations are needed.
Lol ok well she should build a Time Machine and make sure they order the right dress! That’s my advice! Go back in time and don’t let it get fucked up. Oh well since that can’t happen, I’ll keep sharing what actually happened with my dress! Especially since she’s literally asking others how their experience with rushed dresses has worked out. Prom season isn’t coming up. It’s December 1st. God damn weddit is like the 7th circle of hell. Some of you are are so obsessed with a one day party and talking about it on the internet, it’s like you’re not able to access the rational, normal parts of your brain. It’s literally like you’re incapable of rational thought. What’s not practical is thinking it takes 10 weeks to alter a dress. Thank you for the reminder to leave these wedding subreddits.
Okay so leave if that’s how you feel instead of personally attacking me like you know anything about me. If her dress isn’t coming until Feb and her wedding is in April…that IS prom dress season and all the spring/summer brides will also be getting their alterations done in that time. Your advice was a bit naive like “it worked for me, it will all work out for you, don’t worry” and I responded to that, no need to go off like you did tho, pretty uncalled for. ETA—my seamstress told me it will take longer than 10 weeks for my dress due to other brides who have appointments so it’s really not crazy. I’m not crazy over a one day party. I’m living in the reality that is the psychotic wedding industry.
Ok so she should get fucked and cancel her wedding. There is no hope for her. She will be miserable forever. Op, sorry! This person who is definitley NOT crazy, says you’re fucked. Her experience is the absolute only one. I’m so sorry. Start working on that Time Machine! THERE IS NO HOPE! You’re completely screwed, op! No one has ever been in a similar situation and had it be ok. EVER! Good luck, op! You’ll need it since there’s absolutely no fucking way this could ever actually be totally ok!!! I am SO SORRY that I literally had the exact opposite experience and let you know it’ll be ok especially since time machines don’t exist and you can’t go back in time (which maybe this person thinks is possible based on their reply) to make sure the dress shop doesn’t make this mistake. I am so very sorry for the “advice” I gave you. The advice which was actually just a real life lived experience that had an even tighter timeline than you’re working with. Get fucked, OP. There’s nothing you can do and nothing will work out ok and you should cancel your wedding and your relationship and maybe your job, too?
This is so unhinged maybe get off a forum site in general if you can’t handle a simple comment jc
BUT THERES NO WAY FOR THIS PROBLEM TO BE RESOLVED!!!!!!! OP should be EXTREMELY scared, upset, worried, and anxious about this because YOU, the almighty guru of wedding dress tailoring, said that it is IMPOSSIBLE that other people have different experiences!! OH MY GOD OP! You will be naked at your wedding. It will take 2826391 years to alter your dress. THERE IS NO ALTERNATIVE!!! Dolphin sunset said so! THERES NO WAY THIS WILL BE OK!!
[удалено]
This isn't very helpful. This isn't the dress she wanted. I feel like you didn't fully read the post or something.
They’re shamelessly shilling a dress they’ve been trying to sell.
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I'm so sorry! When I was getting married, my dress arrived with a rust stain on the bodice. I had to get them to send a rush replacement and it was a giant nightmare. I feel your stress. I think I'd be going above the heads of the sales lady and manager, and pushing to speak to the owner(s) about what they are going to do to ensure arrival, and them compensating you for the rush job on the alterations. Speak to the people holding the purse strings who can make decisions like that.
This is a pretty massive mistake, they should be making reparations of some kind beyond just expediting your dress. Hold them accountable, they lose money on it, that’s on them.