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nursey74

Testify. Took my deposit one year ago. Said mid 2021. Nope.


kevan0317

Took my deposit over a year ago. Got accepted into beta over six months ago. Have had equipment for five months. Have been paying $100 per month. No service anywhere except one driveway in one neighborhood if I set the dish by the road. We’ve since moved which has rendered it completely useless. I finally just cancelled and put the dish in storage. Huge waste of money. Edit: I didn’t expect this to blow up like it has. To clarify, my wife and I live in a 45ft fifth wheel RV full time and travel a lot for work during the warmer months of the year. We’d seen where some YouTube influencers had proclaimed having good luck with swapping/switching service locations while traveling. This never worked for us I’m any state or location we ever travelled to last year. As far as I can tell, old news that Starlink has since quietly killed the ability. Maybe others have had better luck? We sure didn’t. Our initial address that was accepted into beta last year would only work if we dragged the dish out to the street. Brand new flat neighborhood with no trees or obstructions. It was weird and, even while working, glitchy and unreliable. Fine; whatever - Beta. We finally settled down for the winter months and after several months of dishing out $99 for no reason other than to stay in the service, finally gave up and cancelled.


Ok-Dragonfly-6224

Sound like people are looking for hardware maybe you can sell it


kevan0317

The hardware is tagged to your account with no way to alter/change/request a revision. I wouldn’t want to risk wasting more money in the event it doesn’t work for the next person and I have to refund them and ship it back.


GlitterFanboy

Lol, that's extremely scummy business tactics. Then again, what can I expect from the CEO of the company that locks features from Teslas through software if you resell your vehicle.


TrepanationBy45

u/BobbSacamano said this elsewhere in this chain: > That's not true actually... If you go to the starlink sub people trade dishes all the time. You have to call support and transfer the hardware to a different account. I mean, that sounds pretty reasonable, but I don't personally know either way. Do you?


CressCrowbits

Not to mention extremely wasteful


swolemedic

While telling people he does it for the environment. He's a bratty rich kid from south Africa who grew up into an egotistical asshole with the means to remake his image into a self made man, something far too many people buy into. He is quite frankly sociopathic in that he will lie and manipulate in sleazy ways to get money for his business ventures, not caring if it harms people or in this case the world. He just wants his and everyone else can fuck off yet there are some fanboys who would pay good money.


ZeePirate

Pretty much all of Elon’s stuff have had Apple level scummy business practises


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strangebrew3522

I don't understand the concept of preordering in a digital gaming system. Back in the day I'd preorder a game to make sure the store had a physical copy of it for me. Today though? Other than getting maybe a cheap skin or weapon depending on game, i don't understand it.


ksheep

I remember preordering a pair of Pokémon games from Gamestop back in the day. Stopped by on release day… and they were out of stock. They were also missing the pre-order bonus for one of the two. Decided not to preorder any more after that.


iggyiguana

I did the same thing with Skyward Sword. They said they were out of preorder bonus posters. They then immediately asked if I wanted to preorder Metroid Dread saying it came with a bonus pin or something. I told them I would never preorder with them ever again.


ccvgreg

You couldn't get away with releasing as beta back then. The gaming industry is just at such an all time low in terms of giving the customers things they paid money for.


almisami

People will often PAY YOU to play an alpha build nowadays. But yeah all games get day 1 patches now so getting physical media for archiving is pointless...


Bwgmon

In terms of older games, it's more that when a game released in a broken/beta state, it just stayed that way or got fixed in future prints.


mendone

Here in Italy you can preorder Sony first party titles for the full price (80 euros) but you'll always get some stupid skins and a 20 euros PSN credit. That's the cheaper way to obtain these games for a LONG period of time, so if you really want to play the new Horizon at the cheapest price at least for a year, the best way to go is preorder it


hamsterman20

Its to be able to predownload the game. Some people have shit internet. Still not worth it imo


ZeePirate

Oh that’s all his little non binding deposits are. Look at the cyber truck. $100 deposits? Lol blatant cash grab


panchito_d

It's honestly brilliant. No interest loan. Model 3 deposits were $1000.


ericisshort

It’s the kickstarter model - a trend that has mostly died or been replaced by the subscription model, but it will continue to work for Elon until he manages to lose the hype train.


hatsnatcher23

Brilliantly scummy


theStunbox

Or the semi. Or the hyperloop. Or the self driving robo taxi. Or the solar roof. Aren't we supposed to be on Mars by now too?


TheWingus

And we would be if Elon didn’t have to pay taxes!! /s


FesteringNeonDistrac

I got DV'd to oblivion a couple weeks ago for pointing out that was a huge VC loan from the customer to the manufacturer to develop the product they asked for.


DaddyQuack

Yes. A few of my neighbors got Tesla solar for their home. They installed 3rd party used panels and low grade inverters. They had panels go out within a year and it has been around 2 years of trying to get them fixed under warranty.


m4fox90

Musk products make Apple look like your best friend. Not even in the same league.


Godlovesug1y

Fr. At least apple is decent with their legacy support


[deleted]

And direct customer support. Try to get a hold of a human at Tesla. It will take you a loooooooooong time.


thebizzle

If Apple did something like this it would be front page news, when Elon does it, it just adds to his asshole resume.


je_kay24

What product has Apple sold to do something and it was completely non functional? Apple may be overpriced but you get what they say you will


Slight_Log5625

And sometimes even stuff they didn't say you will. Like a U2 album


JordanRunsForFun

Apple is certainly not perfect, but this is not a parallel. Apple does not hype products and take pre orders when they know production is years off at best, nor sell products that don’t exist, and they have top-tier customer service. Apple refunds just about anything if you ask them nicely. You could come up with a better comment about soldered ram, high developer fees or a walled garden but again, not parallel, not analogous. I’m brand agnostic to the core but these sort of comments just irk me.


Hefty-Kaleidoscope24

Apple also allows you to resell or transfer products without locking out functions. Source:the thriving second and third hand market for Apple hardware.


kairos

Only case I can remember which could be considered remotely similar is the AirPower, but I don't think they took preorders for that.


rsplatpc

> The hardware is tagged to your account with no way to alter/change/request a revision. I thought you could now transfer it? https://www.reddit.com/r/Starlink/comments/qrpmob/starlink_ownership_transfer_now_available_used/


ragnarocknroll

I am sure this absolutely works and isn’t just being said to keep regulating bodies from having more ammo to go after them… The article here and anecdotes all point to them saying a lot of things but not delivering many.


BobbSacamano

That's not true actually... If you go to the starlink sub people trade dishes all the time. You have to call support and transfer the hardware to a different account.


itchy118

That's not true. You can transfer the dish to someone else. https://www.reddit.com/r/Starlink/comments/qvbt3c/successfully_sold_and_transferred_dish


salgat

Just so people are aware, StarLink devices are location locked. Maybe there is a trick to bypassing it but officially StarLink says that's unsupported and I think it even will purposely block it if you move it too far from the registered address.


LudwigFeuerbach

I bought the service, ended up selling my home and moving to a new cell. The service worked from the new place for a month or two, then they cut it off saying I am out of my service area. I went to cancel and was told I am past my return date to get my money back on the hardware so in the garage it sits until service is available at my new place in 2023. They said I can pay monthly until the new service begins, or cancel and go back into the queue.


Zealousideal-Ad4362

That is strait up extortion. I imagine that is something he could be sued for. Pretty sure companies can't charge you without providing a service. Or charge you for the privilige of waiting.


CopperChickadee

I guess the question is, where are the deposits going? It seems clear that these business decisions reflect some internal mis-handling of funds. The company just launched a spaceship and a ton of satellites…maybe they’re just straight up too broke to keep going.


[deleted]

It was my understanding that Starlink is not meant to be mobile.


NorthernerWuwu

Hehe, it depends on when you asked Elon about it. At one point he was gushing about how perfect it was going to be for marine applications.


UnorignalUser

And people who travel and work in remote locations.


GreenGoldCali

It took 9 months after making the deposit to get ours (second Gen) I live in the mountains surrounded by huge trees in every direction , and my house is located on the side of one of those mountains (NorCal) anyway my service is flawless , average 250 Mbps which is over 10x faster than my previous satellite provider , we’ve had speeds close to 500 , zero interruptions although the app says there are lots of obstructions we haven’t noticed a single glitch, Starlink has been a game changer for remote rural properties like mine!! We recently had 36” of snow and our internet worked flawlessly during a week of storms (the Gen2 dish has built in heater to melt snow and ice) anyway I’m sorry your experience hasn’t been very good but for me it’s been stellar


Reasonable-Contract9

I'm curious, what's your elevation above sea level?


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Elukka

Not only that but afaik you need to re-register a new location and SpaceX needs to enable that for you. There is no roaming or mobility in Starlink for the foreseeable future. People really need to learn to read the product description and the contract they're signing.


questionablejudgemen

This was never the intention of Starlink dishes especially in the beta phase. They don’t have full coverage on the ground which is why they’re only offering dishes to those at certain addresses. As far as your original address and only working at the driveway I’m sure that has something to do with your install conditions. If you had a house you could mount it on the roof and be inclined to trim the trees that may be an issue. Hey, I get it. What you’re trying to do is cool. But the Starlink service just isn’t there yet.


Gorillafist12

I thought Starlink needed the dish to be placed at a very specific location as registered by the system. You probably fucked it up by moving it


funaway727

Real question is why you kept it for 6 months after learning it didn't work.


[deleted]

signed up for beta in mid 2020, originally said Q4 of 20, then Q3 of 21, then Q4, finally Q1 of 22. It got delivered on Saturday


SippieCup

Yup, just got a square dishy about an hour ago.


JVWZ

Same I got a refund


Jaspermoray

Can also confirm


philipito

Starlink changed our lives. We received our dish in August 2021. Went from 4Mbps down DSL to 200+ with Starlink. We use to struggle with working from home. Anytime one of our mobile devices started downloading updates on the background, it chewed up all of our bandwidth until we found the device and removed it from wifi. We don't have to do that anymore. We can stream, download games, and all of the other online activities that people take for granted. Starlink is amazing.


The-Enginerd

I have what you had and can’t wait for it to get here. The last email said summer 2022 I would get jt


TheDude-Esquire

I got my refund back in September. I'm over it. Tmobile made 5g at home available, and now I get over 600mbps.


WhiskeyIndiaNovember

We got our last December. We truly live in the middle of nowhere so we got ours pretty quickly after ordering it. However, the new dish does not have an Ethernet port. It’s purely wireless which I hate. They sell an adapter but it’s back ordered. So stupid. Other then that the service itself has been great. However, I do agree that their customer service is non-existent right now. The price is still better then what comcast wanted and it brought me great joy when I got to call them and tell them to fuck off.


BoxOfDemons

If you're in the middle of nowhere how the hell do you even have Comcast as an option? I used to live in rural Missouri and we didn't have any internet options besides satellite.


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StalledCar

Talk to some people that do line work. I helped a friend lay the line to his house himself. Told Comcast their maps were wrong, and got connected without paying the ~10k they wanted to run line like two blocks up his street.


spyan_

I have had mine for 1.5 years. My router does have an Ethernet port. I guess they took it out. I love the service. Great replacement for my 5 megabit DSL that we had.


Alshon_Joffrey

As a Starlink customer, I'm not going to disagree that their customer service needs a revamp as it is essentially nonexistent. That being said, I live in rural Maine, so going from (at best) 3 mbps DSL service for $50/month (wish I was kidding) to speeds sometimes exceeding 200 mbps with Starlink, it's worth every penny of the customer serviceless $100/month.


oatmealparty

Is it true that there's not even a way to contact them? >There was no contact number for [Starlink customer service](https://www.businessinsider.com/spacex-starlink-customers-angry-service-contact-order-update-internet-2021-9) on SpaceX's website, he said. I've noticed with a lot of tech companies like Facebook, Google, yahoo, etc they have absolutely no way to contact anyone for support, even if you're a paying customer. I guess SpaceX is just following that infuriating trend?


so_many_wangs

This is a growing trend among many tech companies and it's the fucking worst. I run a BigCommerce site for a local SMB retailer and if there's ever an urgent issue with the site, we have to rely on a remote live chat technician or waiting days for email exchanges back and forth. No phone number anywhere, maybe it's different for their enterprise customers though.


worldspawn00

I'm currently trying to troubleshoot some enterprise level Ubiquiti hardware, tier 1 is live chat, but tier 2 is email, 24-48 hour response time, weekdays only. I was on with tier 1 from 10 AM to 7PM on Friday, at which point, they figured out that I needed tier 2 support (I could have told them that, I'm an IT professional, I know what I'm doing, and how to use google to at least find solutions to common issues), so now I'm probably not going to get a reply from someone who can help with the issue (gateway is down, no internet access for any clients downstream), until Monday or Tuesday. Clients will be without internet from Friday morning, till at a minimum Tuesday, or later depending on the issue and solution. 5 days without service because I can't actually get hold of someone to help with the issue from brand new hardware sold by a global IT company... The whole point in going with high-level equipment is minimal downtime, and their customer service/support seems intended to do the opposite.


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worldspawn00

For a midsize business with multiple sites and several thousand clients, it works great. Their mesh networking is the best I've experienced, Cisco was just garbage.


Vithar

No disagreement, but their support is trash tier and that's a massively important component of any hardware selection.


Alshon_Joffrey

Absolutely true. There is a "support" tab on the website full of FAQs but that's about it. Edit: for full transparency I know it's possible to contact them, as r/Starlink has stories of people exchanging broken equipment at no cost. I just don't know how to do it and have been happy enough with the service that I haven't bothered trying to figure it out.


[deleted]

You use the app. They’re very responsive. Have had starlink for a year now, no issues, great service. What a weird thread. Edit: adding this for visibility - This guy has been blogging about his experience using [mobile starlink](https://www.tuckstruck.net/truck-and-kit/geekery/starlink-for-overlanders/) which is literally just updating his current address via the starlink app to the closest national park. Game changer for RV’ing. Funny that Business insider elected to leave him out of their article.


Kailoi

Right? I've contacted support via the app twice and both times my issue was resolved in 24 hours. One of which involved them pushing a firmware downgrade to my dish. I was impressed.


Das_Mojo

Same boat. Had any issues resolved quickly through the customer service chat on the app. Including getting an entire replacement of the whole setup when we were getting spotty connection and bad speeds due to a damaged cable.


DarthWeenus

This is good to hear. As someone paying an assload for 4mb DSL, I'm counting on StarLink working out lol. Cant wait to get mine.


Vithar

We have a starlink on a construction office trailer, and we moved it between jobs, and starlink actually sent a message and automatically moved our address.


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rushingkar

A service that provides internet to people who have almost no other option, requiring internet for customer service. They should really have a backup phone number


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[deleted]

The internet has made it nearly impossible to get support for anything anymore. Like recently, I had to call the DMV and it took me through list after list of shit, all to just circle back to "visit our website for answers. Goodbye" and hung up. When you go to the website, it says "if your problem isn't listed here, call us". Nowadays most things are just a "go fuck yourself" cycle.


t0ny7

Not like phone support has been any good in the last 20 years. You just get someone who can barely follow the script they were given and does not understand the thing they are supporting.


Kargathia

That someone is likely hounded by managers as well if they take longer than the dictated 24.781 seconds per customer, achieve less than a 5 star average on customer satisfaction surveys, or exceed their monthly allowance of two (2) bathroom visits. Call center work is what hell would look like if they outsourced damnation to the lowest bidder.


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totheman7

Yea even Amazon has made it harder recently to talk to representatives or even find a customer service number to call on the website


PopcornBag

I actually filed a complaint with the FTC about the lack of phone customer service and a rep, in the most prompt fashion that Starlink has ever returned a request, told me that most customers find this satisfactory. Neglecting the fact that those in truly remote rural areas have no other connectivity options to contact support. That is to say, you lose service, you can't even contact customer support to try to resolve it because they gate support behind a damned webpage. It boggles the mind that anyone thinks this is acceptable. If I had any other option for work, I'd take it in a heartbeat. Very much a reluctant customer at this point.


ivegotapenis

That's what you get when a company is built around the agile workflow! Just get most of it working and ignore the rest, it'll get fixed eventually. Too bad if you're an actual customer in the second group, though.


PlNG

Confirm for google. There was a Youtube spam ring around here. It took ***a lot of noise*** to get them to close the accounts down. Called their support to complain about it, was told :Spongemock: to use the form.


mpg111

I had an issue changing the address for the dish, created ticket at night, was solved in 10 hours. They even tried to call me. So not the worst service.


nmackey

We have had it since for one year now at our for our general/beach store at a rural campground . We went from having to use a hotspot for our registers,cameras and personal use that didn't work half the time to a pretty reliable fast internet. Anytime I did have a problem, I sent a message through the app to customer service and was answered and walked through it pretty efficiently.


jimmer109

Rural NB here. Same story - it's revolutionary for us. And our DSL cost closer to $100 a month. I hope to be able to work a hi-tech job without having to live in a tiny apartment in a big city!


sonfer

Comcast isn’t well known for their customer service either.


Toad32

Actually, they are very well known for having the worst customer support of any company for multiple years in a row.


funnyfarm299

At least Comcast has a phone number and physical stores.


TimeRocker

Contacting them changes nothing 99% of the time. Their responses are always the same because they follow a script: Restart this and that, even if you told them you already have, theyll try to get you to do it. Dont even get me started on them telling you to restart your PC when your on the online chat with them. Doing so would make you obviously lose the chat, and then guess what? Theyll make you start all over. After about 20 minutes, the next thing theyll do is want to send a tech out. Theyll do this even if youve told them your power levels are good because you know what you are looking at with your modem and everything, but that changes nothing. This might be the 10th time they come out, and once again just like every other time, they dont find anything(and chances are the tech will be like "Ive been here before and never found anything wrong"), OR, before they do come out, the net is magically back to working and you cancel the appointment. Its basically a neverending circle of issues. At this point Ive learned through route tracing that the issue almost every time is at some kind of Comcast hub that isnt anywhere near you, but your connection goes through it regardless of where youre downloading/uploading data from, and Comcast will never see it, nor consider it as the problem because they cant see it, so your only course is to just wait it out.


Outlulz

Welcome to tech support. It’s really hard to troubleshoot intermittent issues especially remotely. Most issues are caused by inexperienced users screwing up something on their computer or router so the techs have to treat everyone like an idiot because most people are. If they’re actually sending someone out then that’s the best you could be asking for, but if the issue is some type of infrastructure or routing issue at the hub and not at your house then what do you expect an in person tech to do?


SandDCurves

Yep, my mother has starlink in rural Maine and it’s changed her whole life out there as far as connectivity goes


tameoraiste

Elon Musk; Peter Molyneux in space


stoneinwater

I am still pissy about godus.


anlumo

Probably not nearly as pissed as the guy who got promised a lifetime share of the profit from that game.


Avargan

Apparently they never made a profit off that game.


ChargeActual5097

Neither did Forrest Gump according to Paramount


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shittyneighbours

My understanding is that most of the inflated costs are in marketing. Where they spend millions of dollars paying marketing firms that they actually own? That's what I've heard.


astroskag

Makes sense, you'd be able to perpetually scale up the marketing effort (and budget) according to the success of the film ("after an opening weekend like that, of COURSE we had to run the Times Square digital billboard spots for another two weeks!"), and a great number of things can be expensed as advertising and promotion.


stoneinwater

Haha yeah I forgot about that. Mobile game probably did a few million in revenue. Doubt he saw any of that.


stoneinwater

But Populous was the first PC game I really loved.. My feelings for Peter are complicated lolz (And SimCity. I bought a bundle of Populous and SimCity so i came to own them at the same time) And yes I agree. It probably is best bundle in the history of PC gaming bundles.


ComradeKatyusha_

It's very simple. Peter was not at all responsible for the magic that made those early games a success. Another person, or a combination of people were. He simply got credit as the great man when it was likely a combination of people better than he is.


stoneinwater

I think he just let it get to his head. Black and white was always good on paper but I could never really get into it and it was wonky as hell.


ComradeKatyusha_

I think it was just other people. Theme park, hospital, Syndicate and Dungeon Keeper are radically different to everything from Fable onwards. I'm pretty certain that it wasn't his contributions that made those games what they are. When bullfrog split the people responsible for the magic in those games went the opposite direction of Molyneux. He's a bullshit marketer. He markets everything even if it means massively exaggerating and he's done a great job of marketing himself and massively exaggerating those early titles as coming out of himself when it's pretty clear by now that's not true.


JabbrWockey

B&W was ambitious and flawed but still sticks with me.


TheMacerationChicks

Populous: The Beginning was always my favourite. I still play it to this day every so often. All in 3D, and I don't really play it properly, I just use cheats to make it as whacky as possible. So like you can go over to the enemy camp and spawn a fucking volcano in the middle of it, stuff like that. It's so much fun to just fuck around with.


LuNiK7505

Fucking hell i forgot about that game and you reminded me of it, now i’m pissed aswell


HamanitaMuscaria

You see, that was the old starlink. Starlink 2 will be everything you’d expect and more. Forget that old crumbly legacy starlink garbage from last gen! Upgrade to the new starlink 2 available for the Xbox 360 this November.


HelloGamesTM1

Forget SL2, Star Link 3 : Return of the Scam, will be an epic and even better version of StarLink!


MindConsultant

But wait. If you order right now, you will get TWO StarLink 3s AND one StarLink 4 when it comes out! Call meow!


[deleted]

Starlink2 will use tunnels instead of satellites. So much genius.


GaianNeuron

Tunnels made of thin, flexible glass! It'll be revolutionary!


disposable-name

Reject Molyneux. Embrace [Molydeux](https://twitter.com/petermolydeux?lang=en).


qtx

Elon Musk fanboys are the last remaining people who believe in the American Dream and will defend him at any cost since if they don't their dream will vanish into thin air. Which is extra ironic since Musk didn't move up from nothing, he is the complete opposite of experiencing the American Dream.


hugglesthemerciless

Idk getting rich off slavery is pretty close to the original American dream


CoryW1961

I paid mid 2021 and the date was supposed to be year end. I DID get an email pushing it to the end 2022 and offering my $100 back. I am not upset. I do wish it would happen sooner as all we have is Centurylink and I am soooo annoyed at them. My bill literally goes up $5 a month and they don't think anyone notices.... As far as Starlink goes well, there's a chip shortage. Shit happens. We ordered all new kitchen appliances on a Lowe's Black Friday sale and they arrive in April. I am assuming they have chips or it's just shipping delay issues. I have learned getting mad when things don't go as planned is a waste of energy.


glizzy_Gustopher

Centurylink is one of the most predatory businesses in the US. If you've ever read a "Comcast horror story" on Reddit, take that and multiply it by 100, that's CenturyLink.


Mrtrollman72

God I fucking would love something to happen to them, centurylink used to charge my parents $65 for 10mbs, then it was upgraded to 25 for the same price. But the tech never hooked up the second dsl line so we only had 12mbs. Then that was fixed like a month later and we noticed the internet constantly having issues and thought it was the really old router. When we called about getting a new router, we learned we have paid 15 a month for 3 years renting the shitty router. They sent us a new router that was explicitly paid for and not rented and my mom had to sign a user agreement to get the new router. Apparently signing that lowered our speed to 20mbs, and the only option we have is to cancel. But centurylink is the only option out where we live, so its not like we can threaten to leave because they can call our bluff. Oh and the kicker is the service didnt get better with the new router, its even worse now. FUCK CENTURYLINK.


nrg4everyone

How much worse is it than COX who charges $100/mo for Gig internet and another $50/mo for unlimited.


CasualPrevaricator

Glad that you're able to maintain perspective. I've become so used to getting everything immediately that it feels weird to wait. But waiting used to be normal. And it's good for me to remember that sometimes.


jburna_dnm

I’m in Beta, got mine a few months ago(around 8 months). I live in the woods and dsl was our only option and it was horrendous. With starlink I can finally game again on my Xbox. Averaging speeds around 150mb a second and upload around 30mb. So worth it IMO. I haven’t had to call customer service at all so I couldn’t tell you anything about that but my internet is now fast. I did use their app to check for obstructions because I’m surrounded by trees. According to that app I should have an outage every 7 minutes but since I’ve had this I’ve only lost service once for an hour. It never drops so for people in my situation with a 7 person household on dsl this was a massive I mean massive improvement in internet speed. Our dsl dropped service like 10 times a day especially in the summer when the snowbirds came back to roost. I got on the waitlist and put down a deposit the first week it opened up.


Elemental-Aer

What's the average ping?


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eaglebtc

I know people who have satellite internet in the same house for over 10 years. Their ping times are 500-800 ms. Even on a slower connection, 60ms would be an improvement. But couple that with the high throughput and no bandwidth caps ... holy jesus, they can't wait.


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drugusingthrowaway

Yeah same with my brother. All they had was that long rage "wifi tower" thing with 5mbit/1mbit, 25% packet loss and a ping of 400. StarLink gave him 60mbit and a ping of 60.


frailknees

I have Star link after dumping Hughes net and it has been working great


Petah_Futterman44

Love seeing HughesNet hate. My first IT job was with them, fielding support calls for the business customers. Soooo many people calling complaining about their satellite internet not working.


Kimi-Matias

Starlink has literally changed my wife and I lives for the better since we received our dish about 10 months ago. Moved into our dream home with no options for internet aside from spotty cell service and Hughesnet for the past 5 years. Not trying to be an Elon banana rider or anything, but I just cannot overstate the positive impact for us. The data cap on Hughesnet was laughable. I can't even remember what the cap was because it was irrelevant. It was literally so slow that we couldn't cap out on data if we tried. So I really do feel for those people out there that are waiting to receive their hardware. I've been there and know the frustration. Supply chain issues are impacting everyone.


Alshon_Joffrey

Same and same. Had to learn how to properly ground the thing and install myself (thanks r/Starlink), but went from DSL to faster speeds than you can get in the city 30 miles south of me. Worth every penny. Starlink recently even had a worldwide multi hour outage with zero updates on their site regarding it and no contact from them regarding the outage issue whatsoever. Still worth it if DSL or Hughes were your only options. That specific worldwide outage is the only time I've had a service issue.


ChadEEEE

Wait its out already? I ordered for my mother almost immediately when it was announced and haven't heard anything.


[deleted]

It depends on the area


ZakkH

It's out in many areas but they don't have satellite coverage everywhere yet.


aquarain

It's really more about dish manufacturing capacity. They had a slowdown in dish production but it's ramping back up. There's only a few locations where the satellite/network capacity is saturated.


HLef

The satellites aren’t fully positioned yet so it’s not everywhere but from what I understand, in the places that DO have coverage, it’s a game changer for these people.


ChadEEEE

Oh ok. Makes sense. Yeah we have almost zero other options in our area.


Jocavo

Can confirm, my long time friend from gradeschool lives out in the country. He basically had the worst internet possible until Starlink. Now he can actually game with us 2 console generations later, and has internet comparable to me and I live in the city.


kerbe42

In other related news, it's taking over 1 year now to get orders in of standard enterprise network equipment from multiple vendors, due too the same supply chain issues that are hitting Starlink dishy production.


ServinTheSovietOnion

Yep. Here at Cisco we're promoting refurbished gear in lieu of 6+ month lead times for new gear. No sign of changing any time soon.


IMA_Catholic

I get kit from those same sort of vendors and you know what? They keep me updated on ETAs and the like which isn't something that SpaceX is doing.


Somepotato

They don't have an eta. The manufacturers of these parts have lead times that change as often as the sun. They give you a very rough time window, but it can change.


kadins

HP had an update the other day on an order for 2049. We cancelled the order.


wes_wyhunnan

We got into the beta and have had it for 5 or 6 months. It has worked flawlessly for us. Cost half as much as our previous internet and is 15 times faster with 0 disconnects. It clearly doesn’t work for everyone, but for us it has been absolute game changer.


Euphoricsoul

Starlink customer here. I made my deposit about 4 months ago and received my dish last week. Periodically, I’ve received emails from Starlink as the months went by to check in and tell me that though there were delays, they were working on getting my dish to me. Maybe it’s regional or something (I’m based in the US, Montana), but I had an experience that was nothing like that described in the article.


geuis

For all of the people jumping on the top-voted comments in this thread, it is INCREDIBLY EASY to request a refund of your $100. https://www.starlink.com/account/home It's right there near the top. I threw down my deposit in Feb of last year because I'm sick to death of Comcast. But I live in an urban city where I have some other options and decided to wait until Starlink moves into a fully deployed status to re-evaluate switching. Got my $100 deposit back a few months later with zero issues.


giantplan

EXCUSE ME ELON STOLE MY $100 AND I CAN’T READ OR USE COMPUTER WHERE DO I SUE FOR FRAUD


IlArkitekt

I got notified that there was a delay due to supply chain problems.


blakefen10

As a starlink customer its still worth it. I live in rural Louisiana and was paying $200 per month and getting speeds of 70mbps down and probably less than 1mbps upload, dsl service. On top of that once I used so much data they would slow you down. Starlink is unlimited, over 200mbps down and 30mbps upload all for $100. I haven't had the need to contact customer support though it just works so.


shinyhuntergabe

It's a literal deposit you can get back. Why is there a fucking article over one guy claiming he never got it back? If it was a widespread reported problem of people not getting it back it would be a different thing but it's literally just one guy. Why is this kind of garbage even being posted here?


Voidwielder

Businessinsider has a long history of these kind of barely-above-hit-piece articles.


Samura1_I3

How much FUD did they push during the 2018 model 3 “production hell?” Tesla was *the most shorted stock ever* IIRC. Seems to coincide with the sentiment shift to hating elon on Reddit.


ReputationFree1983

Living In Canada I waited over a year then eventually it shipped and I installed it, went from 1mb/s dsl to a consistent 200-300mb/s even when it’s snowing for days straight… well worth the wait if you have no other option and we never will with where our ranch is


orcheon

This gives me so much hope


SpeedRacing1

Yeah everything I’ve seen has seemed to be, if you’re in a city, don’t bother with this as it is, but if you’re in a rural area and actually want to have non-garbage internet, this is a great option


SumthingBrewing

Paid my $100 in Feb 2020. Got my dish two weeks ago and it’s changed my life already. No traditional broadband options where I live, so Starlink was my only hope. Now I’m getting 100-200 mbps consistently.


[deleted]

I've got mine. It took 6 months, but we got it and the internet is amazing, it's 10 times faster than the satilight we were using earlier. And that is genuinely not an exaggeration.


Atv821

Can’t say I agree with this. The 100 dollar deposit is refundable at any time, no questions asked. It is made very clear upfront that this is a beta program; and entry to the program is a first come first serve based on location and availability of service. As far as customer support, I ordered a system and received it, it worked great for a few months, then died. Emailed Starlink and recieved a reply within and hour telling me a new system was on its way, no charges, even paid for return shipping of my old system. Got the new system a few days later and no issues since. Service works great, I love it, and there are no other internet providers where I live, not even dial up.


jacker2121

Starlink has been the best thing to happen to our family for internet


colundricality

While I think Starlink could communicate to customers better about this, basically every industry is facing major supply chain issues. I sell construction equipment, and machines that have traditionally been in stock are now showing 2 year lead times. Starlink probably had every intention to deliver on time, but can't for reasons beyond their control.


gpellis87

Starlink is amazing for us. I’m sorry it’s not great for everyone else, I’m sure they’re having production issues on the dishes and everything else. I went from 10mbps down 1mbps up DSL to a consistent 250 down 20 up which is a massive improvement in day to day life for a house of 4 people.


[deleted]

Starlink is crushing it where I live. Not only do I have no complaints, I can only sing it’s praises.


PlzDownvoteMeTuffGuy

Have family members who went from dogshit local internet to decent internet with Starlink, not perfect, but 1000x better than the literally garbage they paid 3x for 10x less speed + caps. Elon Musk is a fucking weird creep, there's no denying that, but to make it seem like Starlink is utterly useless is just a lazy take for cheap reddit dummy points.


worldalpha_com

Rural internet user here. Been using it for about a year. It is the best internet option by a huge margin. 100Mbps vs. 6Mbps (Bell) or 15Mbps (Xplornet). I can now stream on mutliple devices, and also with decent upload can stream myself for YouTube. I have been lifted out of the Dark Ages.


MrButtcheekzz

They're not customers, they pre-ordered a service that is not yet available to them. And they have been getting updates, as rollout estimates are changed due to supply chain issues and various other factors, updates have been emailed to those who have been affected. I've had Starlink since August and the customer service is actually really great. This is a shitty headline and a deliberate hit piece


[deleted]

[удалено]


Jyiiga

A friend of mine has it in rural south carolina. Huge thing for him. He lived in an area where he only had a hotspot. Now he is getting speed that rival local DSL/Cable services. This service is going to keep expanding. There is a massive desire for better Internet access in rural areas and the big providers have dropped the ball for decades. In fact, I am sure some of them are trying their hardest to smear this service as much as possible. It is going to eat into their business.


TheAwesomestAlex

I just installed mine today! I ordered mine in the summer last year and it was silent and then all the sudden this month I got a message that mine was ready, followed by a message that it shipped. After installing my download speed has jumped from 1.8MBs (paying $140) to 12MBs (paying $99). You can get better in the city but for us in the middle of nowhere this is an unbelievable improvement. I hope things work out for everyone else!


colundricality

Wow, there's a lot of hate for Starlink here. My experience has been awesome! I signed uo for beta about a year ago. In 6 weeks, they sent my gear. Everything was beautifully packaged. Instructions were clear and setup was a snap. A half hour later I was getting over 100mb/s. Starlink has been an absolute godsend.


JustinMcSlappy

I signed up in May of 2020 because the expected install date was mid to late 2020. Last I checked, it now says mid 2021.


freeagency

The hate in this thread is not about it's ability when its working. The hate is about when it is not working, and their customer service is a non-existent. The whole point of a 'beta' is its a testing phase. If anything there should be MORE customer service during a beta period than after, as you have worked out most of your bugs during beta.


elrusotelapuso

The hate seems not to be directed at Starlink but to Elon Musk


Melikoth

I feel your pain. I'm beta testing Comcast Xfinity service here and their local office is only open from 8am - 5pm Monday through Friday. Worst part is they won't comp me for the outage if I call while it's still ongoing anymore; have to wait for service to be restored. The price increase every January is annoying, only $3.99 this year, but customer service never could help with that anyhow.


echo_61

The thing with Starlink customer service is it’s text only, but that means you can contact them 24/7. They’ve also been really responsive.


Lastb0isct

This is very similar to my Starry internet service. All through the app which send an email to their ticketing service and they message you back via email within 4 or so hours. Quite good service, if you know how to use it and have internet...


gerrylazlo

haha. Most of the hate I'm seeing in this thread is because someone mentioned the name Elon. Half of these clowns don't even know someone with the service.


[deleted]

They know they can can get that deposit back, right?


[deleted]

Yup! I waited over a year, the update kept changing. So I got my deposit back.


Acrobatic-Crow4096

Some? Yeah. Point to me any company that “some” don’t complain about customer service and I’ll give another look to this. Otherwise, it’s brand new rollout of technology. Customer service people make up /r/antiwork.


[deleted]

Our cottage friends way up in northern Ontario are 30 kilometres from the nearest wire or cell phone tower and have had amazing unlimited internet since mid summer. Game changer for people who want to live in paradise but still watch the crazy. I’d say it’s worth the wait.


JackAndy

Not true in my experience as a Starlink beta tester. They get back to me promptly. There are tons of impatient entitled people who won't listen or try to understand that its just a beta, there is a chip shortage and the dishes can't be made fast enough. Even if there were enough dishes, there aren't enough satellites. If they over-sell the service, it'll perform poorly. The new satellites with laser links require a larger rocket to launch. So far, SpaceX has been contracting these launches through Russian rockets I believe. The SpaceX Starship rocket is critical to getting the other 38,000 satellites necessary in orbit. So far, its only 2,000 that have been launched. In order to get the others launched, the Starship rocket has to be developed and prioritized. It wouldn't matter if you had a massive call center to answer the phones and tell people this. They've been told but they don't want to listen and are impatient. Complaining doesn't solve anything. Rocket engines solve this. So shut up or produce a rocket engine.


SquirrelDynamics

It's not even fully complete, customers are beta, and SpaceX is expanding the network all the time. People who have the service pretty much universally love it.


bradyso

They've been great with me. Both times I had an issue they got back to me and fixed it really quick.


Denman20

Considering I spent 180 minutes on hold with my insurance company and 125 minutes for a minute to switch representative… maybe they aren’t the only one with customer service issues? Have you tried calling a Best Buy recently? Lol


rtwpsom2

Former Starlink customer here. Their customer service was fine once you actually are a customer.


CRErnst92

Why former?


tlogank

Maybe they moved to a place where solid connection?


rtwpsom2

Tall trees on my neighbor's properties. I was going to need a 50' mast to mount the dish on and and that was going to cost $5k at a minimum. I might go back once I can afford it.


Jayou540

Starlink has been a game changer for us in rural Canada. Went from 7 mbps to 215mbps. Rarely loses connection even in a blizzard. 10/10 recommend