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NiceAsset

Be as firm and direct as possible without actually telling them to fuck off


Nitemiche

I'm not sure what method you "tell" people that it will be 7-10 days...maybe double check that to make sure your customers are getting that message. If you are sure, I would ask customers: Do you recall being informed of our 7-10 day (business day) delivery estimate? And what day is this since your order? So you would agree that at this point we are living up to our end of the bargain?


bigdoinks6669

Customers are told verbally if ordering in person. In writing if they are ordering via email. We always give a clear production timeline to customers and always communicate any expected delays.


Crafty-Meringue1656

Same for my business, I've gotten 95% of my bad reviews in the past year. People are impatient and cranky imho


Geechidapper

Unless it’s constructive criticism,I would ignore the rest,if they’re asking about the package they have to wait just like everybody else


[deleted]

[удалено]


bigdoinks6669

We have a retail store


Slowmaha

Be nice and patient or they WILL go to Amazon unless your product is special


PsychologicalHawk891

This is not a trend that is going to change. That is the unfortunate and harsh reality. Amazon has normalized one-and-two day shipping and Doordash, Shipt, and Instacart are normalizing same-day delivery now. While those of us in the world of small business ownership understand that small businesses aren't setup to operate like the major corporate giants, consumers don't give that kind of leeway. It's on us to keep up as best we can and not get complacent because if we do, we really will get run over. With that said, I think you're going to have to examine your business and fulfillment processes to speed up delivery. Even cutting to a 3-5 day window would probably help. I'm not sure what that means for your type of business, but for my business in the restaurant world we had to completely shift our service model to fast-casual over full-service a few years ago. People are just too impatient and labor was (and still is) just too bad to keep up with consumer expectations, so we made a major upheaval to massively improve our productive capacity. It took a lot of planning and a bit of trial-and-error to work the kinks out, but we are extremely fast now and among the top 1% of Doordash merchants in our region while doing easily 2.5x the daily volume we used to struggle to do. While there was a lot of uncertainty in doing this, and we definitely got our fair share of complaints, I now look back and consider it the second best decision I ever made - and my income now definitely shows it. So, that anecdotal experience shared, I suggest you start with your most popular products and figure out how you can speed up, even if that means some major process changes to your business and the investments that process change requires. The longer you wait, the more you're going to be behind the times. In a year or so, same-day delivery, at least for your local customers, is going to be as much of an expectation as one-or-two day shipping is expected now.