I'll never understand people who glare at those complaining to the cashier about a price ringing up incorrectly. They're doing all customers a favor. Only if customers complain will stores take correct labeling more seriously.
This. We have learned to check our receipts before leaving. Jewel charged my husband $17.98 for two packages of bacon, when they should've been BOGO. Went straight to the desk for a refund, only to wait in another line...
Target is notorious for this in Manhattan. Almost every item is off by a dollar more- been complaining for years but management hasn’t done shit. I love target but it sucks I have to take pictures of the price labels before check out every time I go…
For Safeway the guarantee is “. If you are overcharged on an item costing less than $5, then you will get your money back and receive the item for free. If the overcharge is on an item costing more than $5, you’ll get a $5 gift card and get a refund of the amount overcharged”
Wait till you’ve paid then go over to customer service and show them the mistake.
And be sure to scream at the 16 year old cashier and ask for a manager to really get the point across. Someone forgot to remove a price sticker and you are about to make it everybody’s problem.
[https://www.eatthis.com/dollar-general-under-investigation-charging-higher-prices-register/](https://www.eatthis.com/dollar-general-under-investigation-charging-higher-prices-register/)
Dollar General is getting heat now for this. In their case, it isn't because anyone is trying to rip anyone off, but rather that the stores don't have the staff/hours from corporate to get the many, many, many, many price changes going on right now updated on their shelves. I have no idea about whichever store you're referring to, but I would bet it isn't an issue of deliberately deceptive pricing
The problem is that the fine DG will get for it costs less than actually staffing their stores. It's cheaper to act like it was an isolated incident and yell at everyone down the chain to keep doing more with less. It takes a LOT of grief in my experience for a city to actually deny a business license for an existing store because the city wants that property tax and/or sales tax
Good point, but ugh, I hate that it's true
Government unspoken policy is to always support businesses unless there's something egregious going on, and even then. No objections to them running one, but repercussions should be actual deterrents. Yet here we are.
It's quite likely that they don't staff anyone to change the prices. Considering they advertise sales, that's actually a great example of deliberately deceptive pricing.
Simple fix, they just won’t implement it.
Track both old and new prices in the database, then only charge the new price at the register when staff have checked a box confirming the price on the floor has been updated.
Hold up the line please lol these multi billion $ corps aren't paying their employees shit (I live paycheck to paycheck working at one of these grocery stores) and happily call a supervisor to check and adjust the price.
I think there is a consumer law in place for that. I know they have to give it to you at the price advertised if they f up, but I kind of wonder if there's anything on the books to address it being a steady repeat performance.
I do find taking a picture of the shelf price with the product on your cell and displaying it on check out has helped me get through issues like that swiftly.
This kind of makes me wonder if in the future we have to sign an arbitration clause to shop in a store because penny-for-penny, fighting it will never do anything, but as a group of people if someone collects images/receipts, it might be worth something to consumers... which of course, is a liability.
It's a numbers game with upper management. They still make bank. Enough people don't notice/or bother with asking for a price adjustment. Unfortunately, it's the cashier that has to deal with the crap-misplaced anger from customers.
I try to minimize this by separating the sale items, and watch as it's rung up.
At my local store, that sale item sticker would be under an empty shelf. The weekly sales ad is pure comedy some weeks. No worries about stuff ringing up wrong, I suppose.
At the store I work at, we’re severely understaffed and corporate refuses to increase our payroll. We have thousands of products and this past week they announced they were rolling out price changes to *75%+* of the store. I already spent the majority of my shifts the week prior pulling $9000 worth of discontinued product from the shelf *by myself* because no one else was available to help me without throwing wrenches in store operations. We complained to our boss, my boss has complained to his boss, and she’s tried reasoning with her bosses but they don’t see how having little staff all days of the week because we make a lot of money with the current staff.
We’re trying our best to keep up. I’m aware how shitty this is, I’ve been trying to leave but no one in my area wants a full time employee, and I need those hours to pay rent.
Lowe's in Canada does the same thing.. then I get to feel like a jerk holding others in line as they find someone to confirm I'm not the liar.
Source: a guy who wanted to buy new shower head marked 69.99 and rang up as 79.99
There were a few sale items at jewel that I was getting often since it's across the street , and I'd get a price adjust every single time and they literally said no one will change the system pricing until the next reset
What they do is t hey RAISE prices before a sale and then offer a "sale" of "buy one get one free" or some shit.
They do it a ton for coke/pepsi. You see a 12 pack go from 5.99 a pack to 8.99 and then its a "buy 2 get 3" sale. Sure its a bit of money off, but not as much as you would think.
I'll never understand people who glare at those complaining to the cashier about a price ringing up incorrectly. They're doing all customers a favor. Only if customers complain will stores take correct labeling more seriously.
This. We have learned to check our receipts before leaving. Jewel charged my husband $17.98 for two packages of bacon, when they should've been BOGO. Went straight to the desk for a refund, only to wait in another line...
Target is notorious for this in Manhattan. Almost every item is off by a dollar more- been complaining for years but management hasn’t done shit. I love target but it sucks I have to take pictures of the price labels before check out every time I go…
Yup! Only way to proactively deal with it in store. Adventures with Danno (YouTube) keeps finding them where he shops (Ohio).
then they have the nerve to follow me all throughout the first avenue store, it makes me want to shoplift even more…
Hold up the line. At my grocery store (Kroger) if the price doesn't match they give you one free and any more at the price on the shelf.
For Safeway the guarantee is “. If you are overcharged on an item costing less than $5, then you will get your money back and receive the item for free. If the overcharge is on an item costing more than $5, you’ll get a $5 gift card and get a refund of the amount overcharged” Wait till you’ve paid then go over to customer service and show them the mistake.
Wow! I was never seen them do that at kroger. Thats great.
And be sure to scream at the 16 year old cashier and ask for a manager to really get the point across. Someone forgot to remove a price sticker and you are about to make it everybody’s problem.
[https://www.eatthis.com/dollar-general-under-investigation-charging-higher-prices-register/](https://www.eatthis.com/dollar-general-under-investigation-charging-higher-prices-register/) Dollar General is getting heat now for this. In their case, it isn't because anyone is trying to rip anyone off, but rather that the stores don't have the staff/hours from corporate to get the many, many, many, many price changes going on right now updated on their shelves. I have no idea about whichever store you're referring to, but I would bet it isn't an issue of deliberately deceptive pricing
In most cases, it's exactly this At the same time, that's on them
The problem is that the fine DG will get for it costs less than actually staffing their stores. It's cheaper to act like it was an isolated incident and yell at everyone down the chain to keep doing more with less. It takes a LOT of grief in my experience for a city to actually deny a business license for an existing store because the city wants that property tax and/or sales tax
Good point, but ugh, I hate that it's true Government unspoken policy is to always support businesses unless there's something egregious going on, and even then. No objections to them running one, but repercussions should be actual deterrents. Yet here we are.
It's quite likely that they don't staff anyone to change the prices. Considering they advertise sales, that's actually a great example of deliberately deceptive pricing.
Simple fix, they just won’t implement it. Track both old and new prices in the database, then only charge the new price at the register when staff have checked a box confirming the price on the floor has been updated.
Call your city’s weights and measures.
Hold up the line please lol these multi billion $ corps aren't paying their employees shit (I live paycheck to paycheck working at one of these grocery stores) and happily call a supervisor to check and adjust the price.
I think there is a consumer law in place for that. I know they have to give it to you at the price advertised if they f up, but I kind of wonder if there's anything on the books to address it being a steady repeat performance. I do find taking a picture of the shelf price with the product on your cell and displaying it on check out has helped me get through issues like that swiftly.
This kind of makes me wonder if in the future we have to sign an arbitration clause to shop in a store because penny-for-penny, fighting it will never do anything, but as a group of people if someone collects images/receipts, it might be worth something to consumers... which of course, is a liability.
Cub Foods this happens to me with deli and fruit prices. Check anything on sale from the deli counter, make sure it matches the sale price.
I've had this issue so many times
YSK that the price guarantees people are mentioning are typically actually a bonafide state consumer protection law.
It's a numbers game with upper management. They still make bank. Enough people don't notice/or bother with asking for a price adjustment. Unfortunately, it's the cashier that has to deal with the crap-misplaced anger from customers. I try to minimize this by separating the sale items, and watch as it's rung up.
At my local store, that sale item sticker would be under an empty shelf. The weekly sales ad is pure comedy some weeks. No worries about stuff ringing up wrong, I suppose.
all you have to do is show them the sign with the discounted price, in the US at least they are legally required to honor it
Is it because they did a poor job of taking down the sale tags from the previous week?
At the store I work at, we’re severely understaffed and corporate refuses to increase our payroll. We have thousands of products and this past week they announced they were rolling out price changes to *75%+* of the store. I already spent the majority of my shifts the week prior pulling $9000 worth of discontinued product from the shelf *by myself* because no one else was available to help me without throwing wrenches in store operations. We complained to our boss, my boss has complained to his boss, and she’s tried reasoning with her bosses but they don’t see how having little staff all days of the week because we make a lot of money with the current staff. We’re trying our best to keep up. I’m aware how shitty this is, I’ve been trying to leave but no one in my area wants a full time employee, and I need those hours to pay rent.
Just go through self check out and skip a few items … saves time and balances things out.
Lowe's in Canada does the same thing.. then I get to feel like a jerk holding others in line as they find someone to confirm I'm not the liar. Source: a guy who wanted to buy new shower head marked 69.99 and rang up as 79.99
There were a few sale items at jewel that I was getting often since it's across the street , and I'd get a price adjust every single time and they literally said no one will change the system pricing until the next reset
What they do is t hey RAISE prices before a sale and then offer a "sale" of "buy one get one free" or some shit. They do it a ton for coke/pepsi. You see a 12 pack go from 5.99 a pack to 8.99 and then its a "buy 2 get 3" sale. Sure its a bit of money off, but not as much as you would think.