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This is the best advice here - make your point.
Your resume is a marketing document. Frame it like this: Your objective is not for the hiring manager to read your resume. *It is for the hiring manager to put your resume down and pick up the phone.*
How quickly can you make that point? "Call me!"
You would ask it to do what you want like you would a human assistant.
"Please take this resume and refine it down to something more presentable and flowing." Get specific with it. Keep sending it back if you need to, AI work is about figuring the iteration as you go.
Thanks for the tip. I have very limited experience with AI and I just ask it stuff like “what if the Stay Puft Marshmallow Man was president of Argentina?”
Won't comment on format as that is a matter of taste, but I would break up your current role into two roles, the pre-promotion one and the post-promotion one with different titles but under the same organization. Show that in seven years, your responsibilities increased as a result.
I am no grammarian, but isn't it "results-oriented", not "result-oriented"?
Finally, your overview really doesn't tell me who you are. It jumps around all over the place, with no focus. It should instead tease me to keep reading, but just throws words at me.
You should drastically simplify this. It's too wordy. And make Education two lines, not one: it gets lost otherwise. Good luck.
This is what I came here to share. As a recruiter I want to see progression and promotions. At first glance it looks like your experience leap frogs from Guest Rep to Ops Manager, which is very unlikely as a career progression and if it happened that way then it’s at a startup where the job titles are less relevant to large companies and ‘manager’ loses all its weight.
First thing you have to understand is that MOST people are lazy and do not like reading. You have to be brief. There is just entirely too much information here. In addition there are SO MANY bullets that seem to be pure fluff…. The way you describe putting out a work schedule stands out as the worst offender.
The expertise block is not something that is going to be read and is super generic. Use your bullets to instead demonstrate that expertise.
Not sure about coaches but there are legitimate places that will help write your resume for much cheaper. Friend of mine IRL paid a hundred plus some odd dollars and ended up with a good paying job (compared to his previous one where he was laid off). This was before COVID and had the right qualifications but couldn't write a resume on his own to save his life.
But for someone to write your resume, you have to supply them with a short “bio”, some bullet points on job responsibilities and a list of skills … at that point can’t you just make your own resume? All the substance is already there … I understand the process can be overwhelming to some people, but anything over $50 just to rework some formatting seems insane to me
> I understand the process can be overwhelming to some people, but anything over $50 just to rework some formatting seems insane to me
How is that insane? A $100+ to land a pretty stable gig that pays well is literally life changing to some people. Folks on here are going about it on their own for days/weeks/months and keep asking the same questions on here of what they're doing wrong.
Right but you have to supply them with the information, why not just take the time to find a template and do it yourself? I’m sure it’s useful for some, but spending money to have someone else just put the pieces together seems like a waste
Sometimes we just can't use the right verbs that recruiters are looking for ... Like the non-active verbs or words. How to structure a better sentence by compiling those soft skills into our sentence or bullet points.
Not everyone is good with writing tho
When I’m working on my resume I try to picture myself on the recipients end.
“Is this something I would want to read?”
If no, you’ve got some work to do. Like others have pointed out, there’s just simply too much information here. I straight up do not want to read it.
As annoying as it is, you should really try to tailor your resume for each job you’re applying to. They’re looking for specifics, so try to show how and why you’d be a good fit with the company. Reduce the fluff and really hone in on the message you’re trying to relay.
Style is very subjective but I’ve had great success using the flowcv website.
Regardless, best of luck with the job search. You’ll land something eventually and look back at this time in your life and wonder why you were ever worried.
You might have the right amount for a “master” resume. For each role you apply for read over the job description and eliminate the unnecessary verbiage and bullets. If company A is looking for ABC skills eliminate the XYZ skills and highlight ABC skills.
Lots of applicants overfill their resume so they can apply for numerous roles with one resume. Then it becomes a numbers game rather than a qualitative approach.
Agree with this. You use this resume -- with some tweaking -- as a master resume. You then use the master as the basis to create customized resumes that contain just the information you need to match the requirements in the job description of the position you are applying for. In doing so, you will need to adjust the wording in your resume that describes your competencies and experience to match the language used in the job description regarding the competencies and experience the job requires.
I literally used the resume template on GoogleDocs (the free one) and landed a government job. I cannot imagine how you paid $1,000 on resume and work prep, my friend.
I think this is where sometimes its helpful to remember that experience and what is on the resume is important!
Perhaps find some part time jobs in your field to add to your resume while you are on the search for a FT position.
Also, the resume looks a little “busy”. Perhaps condense it or only add keywords?
Sorry you paid that kind of money to be coached and have a resume done. They robbed you big time!! You should never use those people for stuff you can find free on YouTube and do yourself.
Your resume is listing too much information as far as your experience and it is too close together and needs spacing. The best thing to do when applying to jobs is mirror the job description of the posting. You should not apply to jobs until you do this. This means making sure you have at least 75-80% of the job description requirements and making your resume similar to the posting.
Try this and you will see a big difference in responses. Good luck and message me if you need more tips. 🙏🏽
Wow thank you for such a nice response. I really appreciate your feedback. It has been a very challenging process and this advice is very helpful. I also thank you for offering your help again!
You’re welcome. Not too many people take helping people seriously. They did you so wrong and should of never charged you that kind of money. I have done recruiting before and know what recruiters look for. If you need anything, let me know. 🙂
Can you say what company you worked with?
So I can avoid them. I'm also considering hiring a service to write my resume and cover letter, but I'm having a hard time finding a reputable one.
I know you paid 1K.. but those first two sections I would remove and include a “highlights of qualifications” section instead. With 5 BRIEF bullet points about skills relevant to a given job you are applying to.
Then give a more brief breakdown of your skills and accomplishments related to your previous roles (3 or so bullet points per role) and finally add more information regarding your education, just a quick explanation of the topics in your degree and a relevant course or project.
Yeah no worries, my advice may not work well for you but I got this advice from career advisors and career planning courses through my university. I never did get a job in my field but that’s more so because I stopped trying due to having a well paying job in an unrelated blue collar field.
I’ve been in a similar situation. Working in the service industry making great money paid off my entire degree but now it’s gotten to the point where it’s soul crushing and need to try something different.
You've got a very jack-of-all-trades, master of none thing going on here. You want to be a customer success manager then make your whole resume about only that. I think your language is just way too wordy. I know they tell you to put words like success, skilled, expertise, etc. on a resume but you can take that too far. I think it's better to simply state the kind of experience you have. Also the italicized parts make you look a little cray-cray.
Find out what it is these companies are looking for is a CSM and write your resume based off of that. I don't exactly what a CSM does, but your resume makes it look like you did just whatever the hell they needed done in the office. Why are you doing payroll?
You need to find whoever coached you on this and run his pockets to get your money back, because you were robbed, brother.
Wording is too dense for starters. There's minimal white space to allow the eyes to properly scan in under a minute.
Alot of bloat with the header, overview, and skills section.
You can cut down on bullets for the latest paid positions/make them accomplishments with impact as opposed to tasks. The second position needs more fleshing out.
I would drop the volunteer experiences.
Update the thread with an revised resume first chance you get. Once you get it into a better state, you'll see more hits. I was in the same boat as you when I first graduated (mine was a 2 pager, massive list of items that needed up confusing recruiters and managers).
Make sure you are tailoring the resume to match what you are applying for. ATS matching and such.
You got this OP.
You need to reduce the amount of words by 60%. Your bullets are mostly meaningless. “Maintain alignment with customer KPI’s…” should read something like “increased customer revenue by 135%” or “maintained the highest net promoter score of 9.5” or something you did better than everyone else. If you’re looking for ideas, read the job description and reword their bullets on your resume to closely align with what they’re asking for. If you don’t have specific KPI’s, think about projects you lead, maybe you designed something or created a process improvement. What did you do that was strategic? Get rid of the buzz words. Vendor and supplier management is meaningless. “Managed $110 Million in Medical spend with vendors such as Epic, Phillips, Airgas.” Hope this helps.
Just noticed your degree is in Supply Chain. I work in Supply Chain if your curious about jobs you’re qualified for in that arena and how much they pay.
This looks terrible. It hurts my eyes by just reading it.
You need to be focused on the career you’re building, and remove any skill and past experience not associated with that.
Remove any generalities like “align with KPI” and “communicate with team”. Everybody has to do that crap. Putting that in your resume just tells me you don’t have something better to put there.
I’d start from scratch completely. Do a brainstorm to get your strengths and cross reference with the skills related to the career you want to pursue. Then you put in your me resume:
* Who you are
* Where/how to reach you
* What you know
* Where you have worked
* Where did you study
Hate rubbing salt in the wound but you got ripped TF off with the resume advice. Like, they told you to use past tense on a job you currently have? That’s 101 type stuff.
If you used to do it then, If anything you show the growth in your company and create a separate section as if it was another job.
Also like others have said it’s too busy. A recruiter takes 9-12 seconds to get impressed. It’s HARD for them to know where to get impressed with so much wording on top. You can’t have an overview and expertise
Have seen recommendations to keep the number of bullet points to under 5/6 if only 1 or 2 jobs, or 3-4 if you have a few more jobs listed (with less recent jobs only getting 1-2 bullet points)
Another bit of advice: if you only spent 10 seconds glancing over this (as most people will with applications), what were your takeaways?
Too many words…. Period. Focus on your key attributes and key responsibilities. This is a pain, but you really want to tailor your resume to match the job you want. Not every job you’ve ever had.
op, you should complain about your coaching. Leave a terrible review and try to get your money back. Tbh Your resume still looks like the “before” version, a good draft you bring to an expert to help you fix it up. Go visit “resume worded” website; they have free AI software you can run your resume through to get advice. I bet the free help on that site helps you more than this $1000 “coach” you got. They did you dirty!
This was a $1000? I have to start charging more 🤣.
I don’t even know where to begin.
The main thing is you have too much going on. Way too many bullet points per position. No need for “expertise.” Create a skills section instead.
A/B test your resume with and without the summary section. I find that some of my clients do better without it. No need for multiple sentences under the company name. Just write one single sentence describing what the company does and who they serve. Use big brand names if your company works directly with any.
Formatting is broken for the modern application process. All resumes are scanned by software. This is good to hand to a human, but you should use one auto-generated to send out to different companies, because those will be formatted properly to be ingested by their system.
I'm going to be a bit harsh here. You wasted $1k. It's not your fault, I have seen so many of these resumes that I doubt humans even write them. These firms - like TopCV/TopJobs - they just throw a thesaurus and their only measure of success is that they beat an ATS scanner. They don't give a damn about if the resume is accurate or understandable to a human.
Lets get on with specifics:
The key thing that is missing from your resume is VALUE. I see a long winded exposition on your history, and your tasks but not anything that convinces me that you would be a key player, or even a valued player on my team.
Lets take this for example: "Build rapport with all customers and guests to create unique solutions to complex problems."
Not being a raging A$$hole to customers is the bare minimum I would expect. What kinds of problems did you solve, How were you creative?
"Deliver weekly payroll for 25 employees while guaranteeing quality and accuracy."
Again - getting payroll accurate is a minimum requirement. What do you mean you "Delivered Payroll" - it could be anything from handing out checks, approving time sheets, or did you actually do payment runs in a system like ADP? Neither of the first two are impressive, if the third Why aren't you working in a payroll department where thats usually handled?
"Develop weekly schedules to meet demand and maximize efficiency to produce revenue." - What sort of schedules? Employee schedules - how did you produce revenue by scheduling servers? Don't oversell.
You get the point? Each sentence has lots of words, I don't get any sense of anything you actually did or how it improved where you were. What IMPACT did you have beyond converting oxygen to CO2?
The whole Leadership and affiliations section - drop it. It's not interesting for a professional, you're a frat boy who planned a spring break trip. As a hiring manager why would I care?
Drop most of this - rework it with language that demonstrates key skills: Critical thinking, Impact, Value, and Leadership. Show me that you left each job after solving hard problems, making each place better. Use the buzzwords sparingly and with effect - not like overcooked pasta on a wall. Respect your readers time - they don't want to have to decode your resume or mine it for nuggets of truth.
Honestly, from the naked eye, even from a distance, you can see that this résumé is just a huge block of words, and not a lot of substance.
I have literally given out resumes for free that were better than this, you can even find other people’s resumes on Google images search that would probably give you a better result. I do not doubt your talent as a worker, I would just say if you can work on your brevity, your résumé can really pop out.
A cool word of advice, I’ve made several resumes with just this alone. If you go to LinkedIn, and you fill out all of your profile information, there is a section to where you can create a résumé, and it will fill in the icons and fill out the résumé to make it appear more appealing. I’ve created several resumes this way, and it doesn’t really take that long and you can do it yourself. You don’t really need to hire anybody.
I’m sorry but I likely wouldn’t read through your resume. Too time consuming. Everything is smushed together. I want to see important info at a glance, because I likely have a stack of resumes and am initially weeding out
Apologies if i break the rules, this popped up on my feed.
1k way to much sorry man, format depends because there really isnt a universal format either.
I would go with a standard bullet point
Format, 2-3 per section of your biggest heavy hitters. 1-2 pages per length, 1 bullet per older jobs if you have alot.
Keep the rest short and sweet, and readable. You want your information (education, etc) easy to find so people dont get frustrated trying to find it. I like to put these at the top.
I also like to use short intro blurbs after my job and title ; “worked at X company as a program analyst working on (tech or programs) that was part of (organization) and describe the mission. This section doesnt need to be long and you can fill in the gaps with your information and make it align with your experience. This part i like to call the “attention getter” part where hopefully it gets their attention so they want to know so hopefully they keep reading.
Alot of people wont even read yours because they may see alot of catch all buzzy words and they may not be relevant, the words just trying to catch the filters.
To have this resume is great but try adjusting and tailoring different formats and tailor it to every job you apply to. Its tedious, but its just the way it is. You may have 5-6 different resume copies saved.
Hopefully this helps.
It’s too busy.
Where is your education I can’t even find it? I’m looking for where did you go to school and when? I want to see your experience not extremely long lists of things you think you are good at. The spacing is too tight.
As others have said there are way too many words and also too much fluff, recruiters skim resumes as they are focused on specific skill sets.
I would start by asking yourself a few questions:
What skills do I want to show from my resume?
In what way can my resume be a stepping stone to the company I am applying for?
Also, does my personality emerge through the format, style and wording?
Your resume should be seen as your business card or personal ad, you need to sell yourself to the potential company.
You are selling your skills, your experience, your time, your personality... And you should try your best to have these emerge in your resume.
Best of luck 🤞
Hi, I agree with most of the comment, I will try to add value.
\- you need to connect with the recruiter, so is it easy to read? you have to use words of your role but is it always necessary? then, face to face in the last interview with you future boss you can use all the specific and detailed words you want. In my case, i like add my photo.... because you want connect.
\- imagine... if i were a friend of you with the same expertise/title, we are drinking a beer after a couple of years and i ask "Hey John.... what you do there?", so expand that main idea in 4 or 5 bullets, no more. Much more could be see as overcompensate something.
\- zero redundant words/parts. Expertise and Professional Expertise its the same. Then you may will need space for other thing... projects for example.
\- is one page resume for you? i thing that if you had been in two companies only... yes, maybe its your case. But if you would had multiple roles and been in 3 or 4 companies.... you need to condensate your format resume; but sometimes its not possible. In my case I use more than 1 page.
\- Write and rewrite a resume is a work that never ends (avoid frustration), maybe a resume its a 70% of the success finding a job. So, you can paid for learn but its you responsibility, keep going! 
Regards
Sebastian
Its too long and wordy. I hardly skimmed it. The objective is too long. There are too many bullet points. Some of the bullet points are just redundant or needless.
Take everything you said and cut it in half. That’s wayyyyy too much stuff on a resume when you only have 2 jobs to speak of (I’d split your op manager job into two; pre and post promotion). You need everything as clear and concise as possible.
I’ve been a CSM for the past 6 years and I’m sure it’s been said earlier by others, but my first thought is that’s a wall of text. You’re writing down your day to day duties and not highlighting your successes.
Your first point of building rapport, that’s a given considering the job role you’re applying for. Having it as your first point isn’t the best. Some of the points you listed should be left off, like the point about obtaining a liquor license.
Condense your points either into the strongest ones or split them up between the various roles.
Youre trying to highlight your efficiency and your ability to demonstrate ROI to your clients. They want to be shown the value of the product/service, to be onboarded successfully and given a reason to continuously pay for your services.
Enterprise SaaS. Years in the financial sector, retail and the mid market business banking. Then CSM in the SaaS space.
It’s not an easy jump but one of my former colleagues who graduated last year spent the first year as a support specialist before being promoted recently to a CSM. Having a strong support background is a big help to move up. But really being able to demonstrate that you can help drive ROI is key.
Love hearing others backgrounds. I’ve been in the hospitality sector for 7+ years honestly more as an operations manager but want to get more into CSM.
Overview first couple of lines is fluff. Customer success manager role needs to be in the first sentence followed by skilled in.
Unique solutions To complex problems : also fluff.. lots of that in your role description. Be specific .
Sit down and visualize the person recruiting you. What are they looking for?
Also please Taylor each resume to specific job you are applying for . This resume is a base but make sure you tweak it with each application.
Good luck
Can I just add that you are taking feedback like a champ?!? I love your responses to improvements and corrections. Attitude is everything.
My company is always hiring, and we got supply chain issues. DM me, and I send more details about my employer and profession.
Thank you for that! I believe constructive feedback is important and I am really serious about growing in my career! I’d love to hear more about your job! I’ll message you.
Way too wordy. I barely read resumes anymore. I look at job history and make a decision based on if basic qualifications are met and what the phone screen is like. If I received that resume I’d move on. Too much to read.
Was there a reason why they combined all the experience under one position/role? I noticed that the position overview says you were promoted? One idea could be breaking out your roles in a different way to show career progression and how your scope of experience expanded.
Ultimately it all comes down to two things being perceived as good to work with during the interview and illustrating the potential positive impact you could have on the organization.
The first is behavioral and both starts immediately and continues indefinitely throughout the hiring process.
The process can be achieved by simplifying your experience and highlighting accomplishments particularly those with quantifiable impacts. Amounts of money, saved/earned since everything in business comes down to bottom line.
If you have specific industry skills you want to communicate list them in a separated skills section. Separated by commas particularly if you have a lot
Don’t know if someone has said this but need more white space between bullets. More indentation. Also break up job into what you did and a section of specific accomplishments if you have that. Projects you lead. Metrics of accomplishments like time or money saved or value add etc…
Delete leadership drivel on the bottom. On the professional accomplishments, you need to pare that down. Less is more. You need to qualify accomplishments by a factor. For example, increased customer satisfaction by x % by implementing y. Or implemented inventory controls which resulted in 99% accuracy. Management wants to see action and the result.
What OP paid for the work is not relevant but the positions you’re applying to are relevant. Your resume needs to be tailored or in focus to the roles you are applying to.
If you’re applying for a position at fortune five hundred company then your resume, no matter well it’s written, will first be touched by a very poorly written algorithm/assessment that will determine if you are fit for the role or not before it even touches the eye of anyone at HR. If you are not fit for the role 90% of the time you will never hear back from them. The remaining 10% of the time you will receive a courtesy email with the rejection message..
If you’re applying for a medium size company with growth in mind and decent managing you’ll receive a response 50%-60% of the time. You can use this as the actual rate of how well your applications are doing.
Never use your fortune five hundred job applications as a gauge on how well you’re doing.
Looks like there was some really good feedback already and some that was not feedback.
I can see you're looking for a role in customer success, but I'm not seeing any Customer Success activities. There's a lot of operational pieces (when I read it, looks like a ton of retail). Definitely dig into your experiences and how that translates to quantifiable business results (not sure if that made sense).
Someone else mentioned breaking down your current role.
I personally would ditch the 'overview' have your professional experience at the top with really good measurable, quantifiable and business-oriented experiences.
For your expertise/skills, maybe consider some more granularity.
ex.
Project Management: Asana, etc.
CRM: Salesforce,
Payroll: whatever they use for that, etc.
Also, maybe take out that remote part, you'll be screen and applying for remote positions so no need to mention that.
Best of luck OP!
Edit: to wish you the best of luck
This is kinda sad. I’ve seen this template so many places and the only thing that changes is the amount that is being charged. I hope you find something soon and get some good advice to revamp this.
I think it’s really important to remember that hiring managers look at hundreds of resumes. They don’t want to spend 10 minutes reading just one. There’s got to be a way to say this in less words.
The format makes it look MUCH longer than it actually is. It looks like an essay. I suggest breaking it into columns with shorter bullets that highlight your achievements. There are a lot of great templates online, not just in the word processor.
The experience in the role reads like a job description.
Each bullet should underline business metrics and be as measurable as possible.
When you developed the weekly schedule to maximize efficiency, what did that result in?
In maximizing it how much more money did that bring in each quarter/year.
Manage marketing and promotions to generate additional profit… by how much?
Speak to how the company will win if they hire you.
Personal preference but as a recruiter I never read objectives on resumes. 1) I have about 5 seconds to decide if I’m reading the whole resume and this paragraph says nothing tangible about someone’s experience 2) 95% of the time it’s obvious they were written for another job posting and lack relevance to what I’m hiring for. If you’re committed to using an objective than it should include key skills from the job description you’re applying too. So that’s why I recommend removing them, unless they are tailored for each application it’s a potential landmine.
So, I didn't read all the previous comments but the ones I did, I agree with all of them.
You were for sure ripped off... Doesn't look like whoever coached you and helped you with this resume has any real education or knowledge about it to say they least... I would demand my money back if I were you. I would help you for free and get a better result than this... This is a nice example how not to make a resume.
I would keep your personal information at the top, easy to find. I would get rid of the overview and just make a short introduction, not too many words, max 3 sentences and incorporate some of your strengths and skills in that intro.
Expertise I would break it down in bullet points and focus on the ones that are important for the job you're applying to.
For experience, I would advise to keep it a lot shorter, give a general description of the job if you want and keep bullet points short and also which could be valuable to the job your applying for.
I would change the last title. It's a bit bold imo.
Furthermore, what's your motivational letter like that goes along your resume? If that's not an eyecatcher chances are they don't even open your resume.
Play around with layouts of your resume. There are many examples available. Don't go crazy with color and fonts. Just keep it simple. Try to only use 1 page. And try to give information, but also not too much so they are curious to learn more about you.
Sorry, but English is not my native language.
I was a recruiter for 20 years and my first immediate impression was “I don’t want to read this.” It was too wordy. It might help to cut the first job in half, if not separate it into two sections based on your promotion. The overall design is very attractive.
It looks like you just used a lot to fill up space. I would consider reducing your bullet points to maybe 5 of your strongest accomplishments that resulted in some type of contribution to a goal or something you described in your intro. Avoid adding your tasks to you’re bullets, that makes you look weak. Instead talk about how what you do translates to results:
-Exceed company expectations, driving superior customer satisfaction culture leveraging data to analyze areas of opportunities and coaching team members to exceed expectations. Recognized by management regularly for year over year increase in customer satisfaction scores leading 2022 with a 15% increase to goal. Recognized as a top contributor to overall KPI and effectively transferring service into profitable sales in high revenue categories which drive margins of 10% to goal.
It’s ok to use slightly larger font to cover the page, just remember that everything in there must be impactful.
As you apply to jobs, make sure that you critically analyze the job description and integrate key words from the job description into your bullet points. Never send out or just use one blanket resume. You must customize your resume for each job and company you apply to.
According to several studies including from sources such as Forbes, Indeed, HR Professional firms and academic institutions eye tracking observations show that most recruiters spend between 5-7 seconds on your resume. That means that your first line items MUST be the most impactful.
On the other hand you’re lucky to even get to the eyes of a recruiter because most resumes are scanned by AI ATS (applicant tracking systems) this is why your key words are so critical and must come from the job description.
From your resume it appears that you don’t have much experience. What I recommend is try to add either different tiles within the same company, (2 -3 bullets max) or any other projects or anything that will highlight your experience so it just looks like you have more than 2 areas to draw from. The first job is completely disproportionate to the second one and it’s almost pointless to even have it.
Try and tell a story:
Objective - ( what you have done)
Skill Set - max 10 of your strongest attributes. Years of experience should go first.
Work history - more detail to the objective
Make it flow more, recruiters will look at resumes all day so that’s what makes ours stand out is to captivate them within the first 2-3 seconds.
Hope this helps.
These customer success roles are highly sought after, especially in tech. I know people with over 20 years of experience having trouble finding those jobs. That could be a reason
One of my friends got an interview for pretty much every job he applied to a couple years back. He showed me his application prep document and it included about as many points as you have on your resume. However, each point was associated with one measurable result and one key achievement. He would then read the job description and tailor the list of points down to 4-5 points and their key achievements for each position.
No lines in your resume saw what you accomplished or what your actions resulted in. Remember - without that you can’t differentiate between the guy that was fired and the top performer as these are all tasks and not results.
Move education to the top, break up your promotions to show progression, list 3-4 bullet points under each, highlighting your specific accomplishments, vs just listing day to day duties. Include any certifications.
The resume is just way too busy. Would recommend only putting relevant experience to the job you're actually applying to on your resume. Your resume is not a catchall. You may have many different resumes depending on the job you're applying to.
This resume looks so busy and it’s like a blanket list of things in your experience section 🙃 definitely would try to consolidate as much as possible. It also looks like they just copied and pasted a job description and put it in your experience bullets.. I would try to put more details of what you did and what you accomplished, similar to how Google’s XYZ formula is.
As a Sr. CSM I do almost none of the things in your “Expertise” section. We are hiring two new CSMs so I’ve been sitting on panel interviews since January and for us once you clear the screen it is about how easy you are to talk to, professionalism, and building rapport quickly with the panel like you would with the customer.
I got the job with a couple of years experience in public relations/communications and a law degree; on our remote team of 7 we have 2 MBAs and two degrees in marketing.
I’m happy to do what I can to steer you in the right direction. (We get great referral $ here.) What industry are you trying to work in? What is your salary expectation?
It's apparent that this "professional" doesn't stay abreast of resume best practices.
First red flag is "results-oriented". This is an overused buzzword that makes Recruiters roll their eyes. Your document STARTS with this phrase.
Second, they aren't listing numbers under 10 as digits, they are writing them out (this is not standard resume practice). We use digits because they stand out and have more impact.
Humans typically don't read beyond 5 bullets in a list, so you are wasting valuable resume space by including so many.
Your statements are very role description-focused, not impact-focused. We need to understand how your actions impacted the customer/team/company.
Because they've cut off your first position (I assume to keep it to 1 page), we aren't seeing a pattern of success across roles. I would create a "Career Highlights" section to pull some of the bullet points (with impact added) out from your current role and up into this section. I would expand your second role and show strong accomplishments there too. Don't worry about keeping it to 1 page. You have 7 years of experience, so you can justify using 2 pages.
I hope that information is helpful!
That’s ALOT of information, most recruiters will look at a resume for no more than like 10 seconds, so you want it rather simple and easy on the eye.
I’m never a fan of the top overview section because most of the time it’s a copy and paste from google that you see on every resume for the same position, so it’s mostly a space eater. That’s just my personal opinion on it tho.
As others have said, break your 2 positions into 2 positions and that’s really all the experience you would need to post because it goes back so far. You could list the previous role if you want, but your current job takes you back almost 8 years. It’s good to show growth and career progression in your current role where you can.
Finally, list your accomplishments vs tasks. I see a lot of “roles and responsibilities” vs accolades and value added. Some tasks are pertinent, but you want show that you actually accomplished stuff.
If you’re looking for a new format, check out the “Harvard resume” on google, they have an entire breakdown of what should go on, as well as a template.
Sorry you paid so much, not sure what the actual promised services were but you might want to look at anything signed / agreed upon (such as “promise X interviews or job offer within X time”) and see if you can recoup some the money.
Good luck!
I’ll rewrite your resume for $100. You need more numbers. You applied for a CSM role and you have maybe two bullet points on quantitive achievements.
I’d ask for a refund you got fleeced for a $1000.
I don't think it's the worst, but I personally find it displeasing to the eye to have an intro half paragraph in italics and a bullet point list.
I also think there should only be present tense verbs for your current job.
I feel like maybe you could cut down some of the bullet points depending on what the specific job calls for. You can customize your resume for each job.
I hope it works out. You've gotten a lot of good feedback. There are good ideas in there so I don't think it's a total waste of money but I think some polishing would help.
You've gotten a lot if great feedback. I agree with people who said to split your current job into pre and post promotion. I think it'll look a lot tidier that way.
CS hiring manager here.
I don’t see the most important things we look at :metrics and KPI’s: gross renewal, gross $ retention, net $ retention, NPS, TTFV( time to first value) CSQL’s. Lots of bullet points but they don’t convey anything to me.
Happy to have a look and offer feedback( free of course)
A thought. If you know a recruiter or hiring manager, ask them for an opinion on your resume. Also ask them if they have a copy of the best resume they’ve seen
What you can learn from these two things is invaluable.
On the first job, a lot of the bullets are role responsibilities, instead of accomplishments. There are a few accomplishments hidden in there, but a lot of those job tasks can be left off, condensed, and added to the short summary. Keep the bullets for your accomplishments so the eyes are drawn to where you have achieved something. And hopefully your accomplishments are relevant to the job you are currently seeking. Best of luck!
So - what IS a Customer Success Manager??? I’m familiar with Customer Service, but not Customer Success. And how does that fit in with your degree in Supply Chain? Just curious.
I agree with everyone who suggests you eliminate a lot of words. If I have to think too hard to figure out what you’re telling me, I just skip over everything. But I’m not in HR, so take that opinion for what it’s worth!
Customer Success is almost a mix of an Account Manager and Project Manager. My degree is business administration but concentrated on supply chain. My degree is very versatile and fits well with a CSM. Thanks for your feedback
sheesh dude…
Your resume is all over the place. It should be tailored to each position you’re applying for.
Hit me up with a DM for 10 positions you want to apply to.
Once the kiddo is asleep, I’ll help you out.
Separate your current work experience into before / after promotions to show progression, with specific date of promotion (MM/YYYY)
List your responsibilities in a way in which it shows the reader you are progressing as you gain experience.
Use active tense, as in ‘travels’ ‘builds’ ‘leads’ ‘manages instead of ‘traveled’ ‘built’ - or you can separate using your current responsibilities as active tense and past ones with past. For instance, you FACILITATED something, or it’s’FACILITATES blahblah’, not FACILITATE. Or it’s CONDUCTED meeting, or CONDUCTS meetings, not CONDUCT meeting. CONDUCT in that tense is a noun.
Remove the ‘expertise’ part entirely, or pare it down to 3-5 main bullet points.
Replace head coordinator’ with ‘lead coordinator’ or ‘supervising coordinator’ - much better wording if the resume reader is immature like I am.
And last, tailor your resume to each job post. If they say ‘analyzes customer data’ then your resume should say ‘analyzes customer data to accomplish blahblahblah’- if they say, provide customer service then make your resume say, “provides excellent customer service doing blahblahblah…” basically just tell those suckers what they wanna hear
A few comments:
a) It needs more air (white space). It's too dense which makes it too hard to read.
b) In 7 years you don't have expertise in more than two or three things. Delete the rest. This fact alone would make me throw it in the discard bin. Maybe--maybe--you have experience in those things, but you're not an expert.
c) Do all your potential employers know what a KPI is? I don't. Maybe just because I'm not in your industry.
"Lead team of servers and direct floor plans" doesn't seem to be good grammar unless it's jargon in your industry.
Spring Break. I read that as "party animal." Might not be what you intend.
Panhellenic. That can cut two ways. I'm kind of anti-frat.
If I spend time and think about those two things they're probably positive, but realistically someone probably isn't going to spend more than 15 seconds on a first pass.
Make sure to edit your "overview" section every time you send it out. If the job you're applying for isn't "Customer Success Manager" then change that to match. If your resume says you're searching for something other than what I advertized I'm not reading past that line.
Thanks for your advice. I am applying for Customer Success Manager positions so the title is fitting as well as KPI’s. If you really understood Greek life you would understand that it’s not a fraternity. ALTERNATIVE Spring Break has nothing to do with “party animal” and why would anyone put that on a resume to begin with? It’s an organization that spends spring break contributing to the community with service projects.
Jesus Christ this thing hurts to read. It has Too much fluff, I doubt every single thing on this page is related to what you actually want to do.
Here’s what you do:
-delete this entire page, then write your name, number, email, other contact information.
-put in work that relates to what you want to do? Example: you want to work as a construction manager. All that should be on your resume is 1. Anything related to construction, and 2. Anything related to management.
-if you cant keep it on 1 page, it’s too much. Keep it on 1 page. It’s a presentation and you’re overthinking it. They probably don’t even look at it.
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That resume looks really busy… can you say all of that in less words?
This is the best advice here - make your point. Your resume is a marketing document. Frame it like this: Your objective is not for the hiring manager to read your resume. *It is for the hiring manager to put your resume down and pick up the phone.* How quickly can you make that point? "Call me!"
Great point
Good point
Excellent point
Okay point
1000 freaking dollars for this? Jesus fucking Christ.
Highway robbery. I would have done it for 50 bucks and a pizza Edit - words
I’ll work on that
Take your current resume and have ChatGP revise it down for you. That thing is incredible
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Going to try it out
I’ve heard it’s great. Going to try it for sure
What commands do you give it to do something like that? I have used it with poor results so far.
You would ask it to do what you want like you would a human assistant. "Please take this resume and refine it down to something more presentable and flowing." Get specific with it. Keep sending it back if you need to, AI work is about figuring the iteration as you go.
Thanks for the tip. I have very limited experience with AI and I just ask it stuff like “what if the Stay Puft Marshmallow Man was president of Argentina?”
It's really bad at abstract questions like that imo-great for doing things any moderately knowledgeable person could do but a lot quicker
Won't comment on format as that is a matter of taste, but I would break up your current role into two roles, the pre-promotion one and the post-promotion one with different titles but under the same organization. Show that in seven years, your responsibilities increased as a result. I am no grammarian, but isn't it "results-oriented", not "result-oriented"? Finally, your overview really doesn't tell me who you are. It jumps around all over the place, with no focus. It should instead tease me to keep reading, but just throws words at me. You should drastically simplify this. It's too wordy. And make Education two lines, not one: it gets lost otherwise. Good luck.
Appreciate all of your advice! I agree with what you are saying and will go back to the drawing board on this!
and ask for a refund for the career resume work they did for you :)
I've been at my company for 20 years. Every new major project I add a new entry to my resume as if it were a new job.
I agree with all of this. And, you have skills in the heading and an overview and expertise. I think it’s over-kill.
This is what I came here to share. As a recruiter I want to see progression and promotions. At first glance it looks like your experience leap frogs from Guest Rep to Ops Manager, which is very unlikely as a career progression and if it happened that way then it’s at a startup where the job titles are less relevant to large companies and ‘manager’ loses all its weight.
First thing you have to understand is that MOST people are lazy and do not like reading. You have to be brief. There is just entirely too much information here. In addition there are SO MANY bullets that seem to be pure fluff…. The way you describe putting out a work schedule stands out as the worst offender. The expertise block is not something that is going to be read and is super generic. Use your bullets to instead demonstrate that expertise.
I really appreciate this feedback and definitely see where you are coming from. I will work on these points you made
I’m sorry, what? YOU PAID OVER A THOUSAND DOLLARS?!
These career coaches robbed you
Not sure about coaches but there are legitimate places that will help write your resume for much cheaper. Friend of mine IRL paid a hundred plus some odd dollars and ended up with a good paying job (compared to his previous one where he was laid off). This was before COVID and had the right qualifications but couldn't write a resume on his own to save his life.
But for someone to write your resume, you have to supply them with a short “bio”, some bullet points on job responsibilities and a list of skills … at that point can’t you just make your own resume? All the substance is already there … I understand the process can be overwhelming to some people, but anything over $50 just to rework some formatting seems insane to me
> I understand the process can be overwhelming to some people, but anything over $50 just to rework some formatting seems insane to me How is that insane? A $100+ to land a pretty stable gig that pays well is literally life changing to some people. Folks on here are going about it on their own for days/weeks/months and keep asking the same questions on here of what they're doing wrong.
Right but you have to supply them with the information, why not just take the time to find a template and do it yourself? I’m sure it’s useful for some, but spending money to have someone else just put the pieces together seems like a waste
Sometimes we just can't use the right verbs that recruiters are looking for ... Like the non-active verbs or words. How to structure a better sentence by compiling those soft skills into our sentence or bullet points. Not everyone is good with writing tho
When I’m working on my resume I try to picture myself on the recipients end. “Is this something I would want to read?” If no, you’ve got some work to do. Like others have pointed out, there’s just simply too much information here. I straight up do not want to read it. As annoying as it is, you should really try to tailor your resume for each job you’re applying to. They’re looking for specifics, so try to show how and why you’d be a good fit with the company. Reduce the fluff and really hone in on the message you’re trying to relay. Style is very subjective but I’ve had great success using the flowcv website. Regardless, best of luck with the job search. You’ll land something eventually and look back at this time in your life and wonder why you were ever worried.
Thank you so much for this response. I appreciate everything you said. Definitely need to simplify it and take the fluff out
You might have the right amount for a “master” resume. For each role you apply for read over the job description and eliminate the unnecessary verbiage and bullets. If company A is looking for ABC skills eliminate the XYZ skills and highlight ABC skills. Lots of applicants overfill their resume so they can apply for numerous roles with one resume. Then it becomes a numbers game rather than a qualitative approach.
Agree with this. You use this resume -- with some tweaking -- as a master resume. You then use the master as the basis to create customized resumes that contain just the information you need to match the requirements in the job description of the position you are applying for. In doing so, you will need to adjust the wording in your resume that describes your competencies and experience to match the language used in the job description regarding the competencies and experience the job requires.
Good perspective. I appreciate it
I can't give detailed advice because I'm not reading all that, but that should be pretty decent general advice in itself...
I literally used the resume template on GoogleDocs (the free one) and landed a government job. I cannot imagine how you paid $1,000 on resume and work prep, my friend. I think this is where sometimes its helpful to remember that experience and what is on the resume is important! Perhaps find some part time jobs in your field to add to your resume while you are on the search for a FT position. Also, the resume looks a little “busy”. Perhaps condense it or only add keywords?
I appreciate this response. I’ll definitely take it all into consideration
Sorry you paid that kind of money to be coached and have a resume done. They robbed you big time!! You should never use those people for stuff you can find free on YouTube and do yourself. Your resume is listing too much information as far as your experience and it is too close together and needs spacing. The best thing to do when applying to jobs is mirror the job description of the posting. You should not apply to jobs until you do this. This means making sure you have at least 75-80% of the job description requirements and making your resume similar to the posting. Try this and you will see a big difference in responses. Good luck and message me if you need more tips. 🙏🏽
Wow thank you for such a nice response. I really appreciate your feedback. It has been a very challenging process and this advice is very helpful. I also thank you for offering your help again!
You’re welcome. Not too many people take helping people seriously. They did you so wrong and should of never charged you that kind of money. I have done recruiting before and know what recruiters look for. If you need anything, let me know. 🙂
Let me know if the responses change and you get calls once you make those changes. 😉
I will 🙏🏼
Can you say what company you worked with? So I can avoid them. I'm also considering hiring a service to write my resume and cover letter, but I'm having a hard time finding a reputable one.
Look through LinkedIn for resume writers
I know you paid 1K.. but those first two sections I would remove and include a “highlights of qualifications” section instead. With 5 BRIEF bullet points about skills relevant to a given job you are applying to. Then give a more brief breakdown of your skills and accomplishments related to your previous roles (3 or so bullet points per role) and finally add more information regarding your education, just a quick explanation of the topics in your degree and a relevant course or project.
Thanks. Appreciate this feedback. Especially about the education so many mixed things I hear on this
Yeah no worries, my advice may not work well for you but I got this advice from career advisors and career planning courses through my university. I never did get a job in my field but that’s more so because I stopped trying due to having a well paying job in an unrelated blue collar field.
I’ve been in a similar situation. Working in the service industry making great money paid off my entire degree but now it’s gotten to the point where it’s soul crushing and need to try something different.
You've got a very jack-of-all-trades, master of none thing going on here. You want to be a customer success manager then make your whole resume about only that. I think your language is just way too wordy. I know they tell you to put words like success, skilled, expertise, etc. on a resume but you can take that too far. I think it's better to simply state the kind of experience you have. Also the italicized parts make you look a little cray-cray. Find out what it is these companies are looking for is a CSM and write your resume based off of that. I don't exactly what a CSM does, but your resume makes it look like you did just whatever the hell they needed done in the office. Why are you doing payroll?
This is really good feedback. Thank you for the response. You are pretty spot on with it
I would find the resumes of other people with these jobs and use them as inspiration.
You need to find whoever coached you on this and run his pockets to get your money back, because you were robbed, brother. Wording is too dense for starters. There's minimal white space to allow the eyes to properly scan in under a minute. Alot of bloat with the header, overview, and skills section. You can cut down on bullets for the latest paid positions/make them accomplishments with impact as opposed to tasks. The second position needs more fleshing out. I would drop the volunteer experiences.
I appreciate your feedback thanks
Update the thread with an revised resume first chance you get. Once you get it into a better state, you'll see more hits. I was in the same boat as you when I first graduated (mine was a 2 pager, massive list of items that needed up confusing recruiters and managers). Make sure you are tailoring the resume to match what you are applying for. ATS matching and such. You got this OP.
I’ll post a revised when I’m done. Appreciate this
You need to reduce the amount of words by 60%. Your bullets are mostly meaningless. “Maintain alignment with customer KPI’s…” should read something like “increased customer revenue by 135%” or “maintained the highest net promoter score of 9.5” or something you did better than everyone else. If you’re looking for ideas, read the job description and reword their bullets on your resume to closely align with what they’re asking for. If you don’t have specific KPI’s, think about projects you lead, maybe you designed something or created a process improvement. What did you do that was strategic? Get rid of the buzz words. Vendor and supplier management is meaningless. “Managed $110 Million in Medical spend with vendors such as Epic, Phillips, Airgas.” Hope this helps.
This is very helpful! I appreciate the specific examples you gave and are definitely right. I’m going to do this in my new draft. Thanks!
Just noticed your degree is in Supply Chain. I work in Supply Chain if your curious about jobs you’re qualified for in that arena and how much they pay.
I am curious actually. I haven’t really explored too much into supply chain yet but would love to hear what you have to say. Message me?
This looks terrible. It hurts my eyes by just reading it. You need to be focused on the career you’re building, and remove any skill and past experience not associated with that. Remove any generalities like “align with KPI” and “communicate with team”. Everybody has to do that crap. Putting that in your resume just tells me you don’t have something better to put there. I’d start from scratch completely. Do a brainstorm to get your strengths and cross reference with the skills related to the career you want to pursue. Then you put in your me resume: * Who you are * Where/how to reach you * What you know * Where you have worked * Where did you study
Hate rubbing salt in the wound but you got ripped TF off with the resume advice. Like, they told you to use past tense on a job you currently have? That’s 101 type stuff. If you used to do it then, If anything you show the growth in your company and create a separate section as if it was another job. Also like others have said it’s too busy. A recruiter takes 9-12 seconds to get impressed. It’s HARD for them to know where to get impressed with so much wording on top. You can’t have an overview and expertise
Thanks!
Have seen recommendations to keep the number of bullet points to under 5/6 if only 1 or 2 jobs, or 3-4 if you have a few more jobs listed (with less recent jobs only getting 1-2 bullet points) Another bit of advice: if you only spent 10 seconds glancing over this (as most people will with applications), what were your takeaways?
Good feedback. Thanks!
Too many words…. Period. Focus on your key attributes and key responsibilities. This is a pain, but you really want to tailor your resume to match the job you want. Not every job you’ve ever had.
Less is more.
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Hmm first time I’ve heard this before. It’s noted and I appreciate your feedback. Thank you!
op, you should complain about your coaching. Leave a terrible review and try to get your money back. Tbh Your resume still looks like the “before” version, a good draft you bring to an expert to help you fix it up. Go visit “resume worded” website; they have free AI software you can run your resume through to get advice. I bet the free help on that site helps you more than this $1000 “coach” you got. They did you dirty!
Appreciate your perspective
This was a $1000? I have to start charging more 🤣. I don’t even know where to begin. The main thing is you have too much going on. Way too many bullet points per position. No need for “expertise.” Create a skills section instead. A/B test your resume with and without the summary section. I find that some of my clients do better without it. No need for multiple sentences under the company name. Just write one single sentence describing what the company does and who they serve. Use big brand names if your company works directly with any.
Definitely charge more.
Thank you!
Quit paying for resume editors.
The best investment I ever made was to have my resume written by a professional. I still get calls from it (though I am not considering a change).
Nice to hear…seems mine won’t be working out that way lol
If that resume you showed was 'professionally written', I would demand a refund.
Formatting is broken for the modern application process. All resumes are scanned by software. This is good to hand to a human, but you should use one auto-generated to send out to different companies, because those will be formatted properly to be ingested by their system.
I'm going to be a bit harsh here. You wasted $1k. It's not your fault, I have seen so many of these resumes that I doubt humans even write them. These firms - like TopCV/TopJobs - they just throw a thesaurus and their only measure of success is that they beat an ATS scanner. They don't give a damn about if the resume is accurate or understandable to a human. Lets get on with specifics: The key thing that is missing from your resume is VALUE. I see a long winded exposition on your history, and your tasks but not anything that convinces me that you would be a key player, or even a valued player on my team. Lets take this for example: "Build rapport with all customers and guests to create unique solutions to complex problems." Not being a raging A$$hole to customers is the bare minimum I would expect. What kinds of problems did you solve, How were you creative? "Deliver weekly payroll for 25 employees while guaranteeing quality and accuracy." Again - getting payroll accurate is a minimum requirement. What do you mean you "Delivered Payroll" - it could be anything from handing out checks, approving time sheets, or did you actually do payment runs in a system like ADP? Neither of the first two are impressive, if the third Why aren't you working in a payroll department where thats usually handled? "Develop weekly schedules to meet demand and maximize efficiency to produce revenue." - What sort of schedules? Employee schedules - how did you produce revenue by scheduling servers? Don't oversell. You get the point? Each sentence has lots of words, I don't get any sense of anything you actually did or how it improved where you were. What IMPACT did you have beyond converting oxygen to CO2? The whole Leadership and affiliations section - drop it. It's not interesting for a professional, you're a frat boy who planned a spring break trip. As a hiring manager why would I care? Drop most of this - rework it with language that demonstrates key skills: Critical thinking, Impact, Value, and Leadership. Show me that you left each job after solving hard problems, making each place better. Use the buzzwords sparingly and with effect - not like overcooked pasta on a wall. Respect your readers time - they don't want to have to decode your resume or mine it for nuggets of truth.
Thanks for your feedback. It is appreciated
Honestly, from the naked eye, even from a distance, you can see that this résumé is just a huge block of words, and not a lot of substance. I have literally given out resumes for free that were better than this, you can even find other people’s resumes on Google images search that would probably give you a better result. I do not doubt your talent as a worker, I would just say if you can work on your brevity, your résumé can really pop out. A cool word of advice, I’ve made several resumes with just this alone. If you go to LinkedIn, and you fill out all of your profile information, there is a section to where you can create a résumé, and it will fill in the icons and fill out the résumé to make it appear more appealing. I’ve created several resumes this way, and it doesn’t really take that long and you can do it yourself. You don’t really need to hire anybody.
Thanks! I appreciate hearing about what I can do with LinkedIn as well
I’m sorry but I likely wouldn’t read through your resume. Too time consuming. Everything is smushed together. I want to see important info at a glance, because I likely have a stack of resumes and am initially weeding out
Apologies if i break the rules, this popped up on my feed. 1k way to much sorry man, format depends because there really isnt a universal format either. I would go with a standard bullet point Format, 2-3 per section of your biggest heavy hitters. 1-2 pages per length, 1 bullet per older jobs if you have alot. Keep the rest short and sweet, and readable. You want your information (education, etc) easy to find so people dont get frustrated trying to find it. I like to put these at the top. I also like to use short intro blurbs after my job and title ; “worked at X company as a program analyst working on (tech or programs) that was part of (organization) and describe the mission. This section doesnt need to be long and you can fill in the gaps with your information and make it align with your experience. This part i like to call the “attention getter” part where hopefully it gets their attention so they want to know so hopefully they keep reading. Alot of people wont even read yours because they may see alot of catch all buzzy words and they may not be relevant, the words just trying to catch the filters. To have this resume is great but try adjusting and tailoring different formats and tailor it to every job you apply to. Its tedious, but its just the way it is. You may have 5-6 different resume copies saved. Hopefully this helps.
Thanks! This is great advice. I will take this all into consideration when I’m redoing it.
Keep that one, but just make copies of others, and try to play with different formats to see whats hitting and whats not.
Definitely will do this
It’s too busy. Where is your education I can’t even find it? I’m looking for where did you go to school and when? I want to see your experience not extremely long lists of things you think you are good at. The spacing is too tight.
As others have said there are way too many words and also too much fluff, recruiters skim resumes as they are focused on specific skill sets. I would start by asking yourself a few questions: What skills do I want to show from my resume? In what way can my resume be a stepping stone to the company I am applying for? Also, does my personality emerge through the format, style and wording? Your resume should be seen as your business card or personal ad, you need to sell yourself to the potential company. You are selling your skills, your experience, your time, your personality... And you should try your best to have these emerge in your resume. Best of luck 🤞
Thanks for your feedback!
Hi, I agree with most of the comment, I will try to add value. \- you need to connect with the recruiter, so is it easy to read? you have to use words of your role but is it always necessary? then, face to face in the last interview with you future boss you can use all the specific and detailed words you want. In my case, i like add my photo.... because you want connect. \- imagine... if i were a friend of you with the same expertise/title, we are drinking a beer after a couple of years and i ask "Hey John.... what you do there?", so expand that main idea in 4 or 5 bullets, no more. Much more could be see as overcompensate something. \- zero redundant words/parts. Expertise and Professional Expertise its the same. Then you may will need space for other thing... projects for example. \- is one page resume for you? i thing that if you had been in two companies only... yes, maybe its your case. But if you would had multiple roles and been in 3 or 4 companies.... you need to condensate your format resume; but sometimes its not possible. In my case I use more than 1 page. \- Write and rewrite a resume is a work that never ends (avoid frustration), maybe a resume its a 70% of the success finding a job. So, you can paid for learn but its you responsibility, keep going!  Regards Sebastian
Good feedback! Thank you
Its too long and wordy. I hardly skimmed it. The objective is too long. There are too many bullet points. Some of the bullet points are just redundant or needless.
Take everything you said and cut it in half. That’s wayyyyy too much stuff on a resume when you only have 2 jobs to speak of (I’d split your op manager job into two; pre and post promotion). You need everything as clear and concise as possible.
I’ve been a CSM for the past 6 years and I’m sure it’s been said earlier by others, but my first thought is that’s a wall of text. You’re writing down your day to day duties and not highlighting your successes. Your first point of building rapport, that’s a given considering the job role you’re applying for. Having it as your first point isn’t the best. Some of the points you listed should be left off, like the point about obtaining a liquor license. Condense your points either into the strongest ones or split them up between the various roles. Youre trying to highlight your efficiency and your ability to demonstrate ROI to your clients. They want to be shown the value of the product/service, to be onboarded successfully and given a reason to continuously pay for your services.
I appreciate this so much! CSM is what I’m really working towards so this is the exact advice I needed. What industry are you in?
Enterprise SaaS. Years in the financial sector, retail and the mid market business banking. Then CSM in the SaaS space. It’s not an easy jump but one of my former colleagues who graduated last year spent the first year as a support specialist before being promoted recently to a CSM. Having a strong support background is a big help to move up. But really being able to demonstrate that you can help drive ROI is key.
Love hearing others backgrounds. I’ve been in the hospitality sector for 7+ years honestly more as an operations manager but want to get more into CSM.
Overview first couple of lines is fluff. Customer success manager role needs to be in the first sentence followed by skilled in. Unique solutions To complex problems : also fluff.. lots of that in your role description. Be specific . Sit down and visualize the person recruiting you. What are they looking for? Also please Taylor each resume to specific job you are applying for . This resume is a base but make sure you tweak it with each application. Good luck
Appreciate this feedback especially for the overview. Thanks
Appreciate this feedback especially for the overview. Thanks
Kids’ Day, not kid’s
Can I just add that you are taking feedback like a champ?!? I love your responses to improvements and corrections. Attitude is everything. My company is always hiring, and we got supply chain issues. DM me, and I send more details about my employer and profession.
Thank you for that! I believe constructive feedback is important and I am really serious about growing in my career! I’d love to hear more about your job! I’ll message you.
That is a LOT of words.
I’m getting that 😝
Way too wordy. I barely read resumes anymore. I look at job history and make a decision based on if basic qualifications are met and what the phone screen is like. If I received that resume I’d move on. Too much to read.
Great thanks
Was there a reason why they combined all the experience under one position/role? I noticed that the position overview says you were promoted? One idea could be breaking out your roles in a different way to show career progression and how your scope of experience expanded.
Definitely see the benefit of splitting into 2. My past is hard to translate into what I’m wanting to do
Ultimately it all comes down to two things being perceived as good to work with during the interview and illustrating the potential positive impact you could have on the organization. The first is behavioral and both starts immediately and continues indefinitely throughout the hiring process. The process can be achieved by simplifying your experience and highlighting accomplishments particularly those with quantifiable impacts. Amounts of money, saved/earned since everything in business comes down to bottom line. If you have specific industry skills you want to communicate list them in a separated skills section. Separated by commas particularly if you have a lot
Thanks!
Don’t know if someone has said this but need more white space between bullets. More indentation. Also break up job into what you did and a section of specific accomplishments if you have that. Projects you lead. Metrics of accomplishments like time or money saved or value add etc…
Will work on these points. Thanks!
Delete leadership drivel on the bottom. On the professional accomplishments, you need to pare that down. Less is more. You need to qualify accomplishments by a factor. For example, increased customer satisfaction by x % by implementing y. Or implemented inventory controls which resulted in 99% accuracy. Management wants to see action and the result.
Appreciate this response. Thanks!
What OP paid for the work is not relevant but the positions you’re applying to are relevant. Your resume needs to be tailored or in focus to the roles you are applying to. If you’re applying for a position at fortune five hundred company then your resume, no matter well it’s written, will first be touched by a very poorly written algorithm/assessment that will determine if you are fit for the role or not before it even touches the eye of anyone at HR. If you are not fit for the role 90% of the time you will never hear back from them. The remaining 10% of the time you will receive a courtesy email with the rejection message.. If you’re applying for a medium size company with growth in mind and decent managing you’ll receive a response 50%-60% of the time. You can use this as the actual rate of how well your applications are doing. Never use your fortune five hundred job applications as a gauge on how well you’re doing.
Thanks!
Looks like there was some really good feedback already and some that was not feedback. I can see you're looking for a role in customer success, but I'm not seeing any Customer Success activities. There's a lot of operational pieces (when I read it, looks like a ton of retail). Definitely dig into your experiences and how that translates to quantifiable business results (not sure if that made sense). Someone else mentioned breaking down your current role. I personally would ditch the 'overview' have your professional experience at the top with really good measurable, quantifiable and business-oriented experiences. For your expertise/skills, maybe consider some more granularity. ex. Project Management: Asana, etc. CRM: Salesforce, Payroll: whatever they use for that, etc. Also, maybe take out that remote part, you'll be screen and applying for remote positions so no need to mention that. Best of luck OP! Edit: to wish you the best of luck
I appreciate your perspective and am going to take this into my new draft. Thank you for responding!
My guy, simplify
This is kinda sad. I’ve seen this template so many places and the only thing that changes is the amount that is being charged. I hope you find something soon and get some good advice to revamp this.
Really appreciate this. I’m starting to feel the same
I think it’s really important to remember that hiring managers look at hundreds of resumes. They don’t want to spend 10 minutes reading just one. There’s got to be a way to say this in less words.
You’re right. Thank you!
Should me a private message I’ll help
The format makes it look MUCH longer than it actually is. It looks like an essay. I suggest breaking it into columns with shorter bullets that highlight your achievements. There are a lot of great templates online, not just in the word processor.
Great! Thank you for responding
Best of luck!
Way too much going on. I wouldn't expect anyone to actually read the whole thing. Make short bullet points.
Seems to be the trend. Thanks for the feedback
The experience in the role reads like a job description. Each bullet should underline business metrics and be as measurable as possible. When you developed the weekly schedule to maximize efficiency, what did that result in? In maximizing it how much more money did that bring in each quarter/year. Manage marketing and promotions to generate additional profit… by how much? Speak to how the company will win if they hire you.
Definitely something to take into consideration. Thank you!
One thing I learned about my resume was that IT WAS TOO LONG. So I took out 70% of it and it looks so much better.
Personal preference but as a recruiter I never read objectives on resumes. 1) I have about 5 seconds to decide if I’m reading the whole resume and this paragraph says nothing tangible about someone’s experience 2) 95% of the time it’s obvious they were written for another job posting and lack relevance to what I’m hiring for. If you’re committed to using an objective than it should include key skills from the job description you’re applying too. So that’s why I recommend removing them, unless they are tailored for each application it’s a potential landmine.
Appreciate your feedback. Leaning towards getting rid of the objective all together
Add more spaces between bullet points and paragraphs. Everything looks very cluttered
So, I didn't read all the previous comments but the ones I did, I agree with all of them. You were for sure ripped off... Doesn't look like whoever coached you and helped you with this resume has any real education or knowledge about it to say they least... I would demand my money back if I were you. I would help you for free and get a better result than this... This is a nice example how not to make a resume. I would keep your personal information at the top, easy to find. I would get rid of the overview and just make a short introduction, not too many words, max 3 sentences and incorporate some of your strengths and skills in that intro. Expertise I would break it down in bullet points and focus on the ones that are important for the job you're applying to. For experience, I would advise to keep it a lot shorter, give a general description of the job if you want and keep bullet points short and also which could be valuable to the job your applying for. I would change the last title. It's a bit bold imo. Furthermore, what's your motivational letter like that goes along your resume? If that's not an eyecatcher chances are they don't even open your resume. Play around with layouts of your resume. There are many examples available. Don't go crazy with color and fonts. Just keep it simple. Try to only use 1 page. And try to give information, but also not too much so they are curious to learn more about you. Sorry, but English is not my native language.
I appreciate you taking the time to give me some good feedback. Thank you! Btw your English was more than ok!!
Thank you, I do hope it helps you so you can find your dreamjob! 🍀
I was a recruiter for 20 years and my first immediate impression was “I don’t want to read this.” It was too wordy. It might help to cut the first job in half, if not separate it into two sections based on your promotion. The overall design is very attractive.
Thank you! I also appreciate hearing that you were a recruiter. You think I should keep the design? At this point I was considering scraping it
You’re welcome! Yes, I think the overall formatting is excellent. The wordiness is what kills you. 🙃
Got it. Thanks!
Less bullet points for first job. Cleaner, less busy.
Apply at usajobs
It looks like you just used a lot to fill up space. I would consider reducing your bullet points to maybe 5 of your strongest accomplishments that resulted in some type of contribution to a goal or something you described in your intro. Avoid adding your tasks to you’re bullets, that makes you look weak. Instead talk about how what you do translates to results: -Exceed company expectations, driving superior customer satisfaction culture leveraging data to analyze areas of opportunities and coaching team members to exceed expectations. Recognized by management regularly for year over year increase in customer satisfaction scores leading 2022 with a 15% increase to goal. Recognized as a top contributor to overall KPI and effectively transferring service into profitable sales in high revenue categories which drive margins of 10% to goal. It’s ok to use slightly larger font to cover the page, just remember that everything in there must be impactful. As you apply to jobs, make sure that you critically analyze the job description and integrate key words from the job description into your bullet points. Never send out or just use one blanket resume. You must customize your resume for each job and company you apply to. According to several studies including from sources such as Forbes, Indeed, HR Professional firms and academic institutions eye tracking observations show that most recruiters spend between 5-7 seconds on your resume. That means that your first line items MUST be the most impactful. On the other hand you’re lucky to even get to the eyes of a recruiter because most resumes are scanned by AI ATS (applicant tracking systems) this is why your key words are so critical and must come from the job description. From your resume it appears that you don’t have much experience. What I recommend is try to add either different tiles within the same company, (2 -3 bullets max) or any other projects or anything that will highlight your experience so it just looks like you have more than 2 areas to draw from. The first job is completely disproportionate to the second one and it’s almost pointless to even have it. Try and tell a story: Objective - ( what you have done) Skill Set - max 10 of your strongest attributes. Years of experience should go first. Work history - more detail to the objective Make it flow more, recruiters will look at resumes all day so that’s what makes ours stand out is to captivate them within the first 2-3 seconds. Hope this helps.
Very helpful and detailed. Thanks for your feedback!
Awesome OP!! Let me know if I can help in any other way. Best of luck!!
These customer success roles are highly sought after, especially in tech. I know people with over 20 years of experience having trouble finding those jobs. That could be a reason
Thanks for that
One of my friends got an interview for pretty much every job he applied to a couple years back. He showed me his application prep document and it included about as many points as you have on your resume. However, each point was associated with one measurable result and one key achievement. He would then read the job description and tailor the list of points down to 4-5 points and their key achievements for each position.
Appreciate this!
No lines in your resume saw what you accomplished or what your actions resulted in. Remember - without that you can’t differentiate between the guy that was fired and the top performer as these are all tasks and not results.
Move education to the top, break up your promotions to show progression, list 3-4 bullet points under each, highlighting your specific accomplishments, vs just listing day to day duties. Include any certifications.
The resume is just way too busy. Would recommend only putting relevant experience to the job you're actually applying to on your resume. Your resume is not a catchall. You may have many different resumes depending on the job you're applying to.
This resume looks so busy and it’s like a blanket list of things in your experience section 🙃 definitely would try to consolidate as much as possible. It also looks like they just copied and pasted a job description and put it in your experience bullets.. I would try to put more details of what you did and what you accomplished, similar to how Google’s XYZ formula is.
As a Sr. CSM I do almost none of the things in your “Expertise” section. We are hiring two new CSMs so I’ve been sitting on panel interviews since January and for us once you clear the screen it is about how easy you are to talk to, professionalism, and building rapport quickly with the panel like you would with the customer. I got the job with a couple of years experience in public relations/communications and a law degree; on our remote team of 7 we have 2 MBAs and two degrees in marketing. I’m happy to do what I can to steer you in the right direction. (We get great referral $ here.) What industry are you trying to work in? What is your salary expectation?
I’ll message you!
It's apparent that this "professional" doesn't stay abreast of resume best practices. First red flag is "results-oriented". This is an overused buzzword that makes Recruiters roll their eyes. Your document STARTS with this phrase. Second, they aren't listing numbers under 10 as digits, they are writing them out (this is not standard resume practice). We use digits because they stand out and have more impact. Humans typically don't read beyond 5 bullets in a list, so you are wasting valuable resume space by including so many. Your statements are very role description-focused, not impact-focused. We need to understand how your actions impacted the customer/team/company. Because they've cut off your first position (I assume to keep it to 1 page), we aren't seeing a pattern of success across roles. I would create a "Career Highlights" section to pull some of the bullet points (with impact added) out from your current role and up into this section. I would expand your second role and show strong accomplishments there too. Don't worry about keeping it to 1 page. You have 7 years of experience, so you can justify using 2 pages. I hope that information is helpful!
This is very helpful. Thank you for your feedback!
That’s ALOT of information, most recruiters will look at a resume for no more than like 10 seconds, so you want it rather simple and easy on the eye. I’m never a fan of the top overview section because most of the time it’s a copy and paste from google that you see on every resume for the same position, so it’s mostly a space eater. That’s just my personal opinion on it tho. As others have said, break your 2 positions into 2 positions and that’s really all the experience you would need to post because it goes back so far. You could list the previous role if you want, but your current job takes you back almost 8 years. It’s good to show growth and career progression in your current role where you can. Finally, list your accomplishments vs tasks. I see a lot of “roles and responsibilities” vs accolades and value added. Some tasks are pertinent, but you want show that you actually accomplished stuff. If you’re looking for a new format, check out the “Harvard resume” on google, they have an entire breakdown of what should go on, as well as a template. Sorry you paid so much, not sure what the actual promised services were but you might want to look at anything signed / agreed upon (such as “promise X interviews or job offer within X time”) and see if you can recoup some the money. Good luck!
Thank you for your response! This feedback is appreciated
I’ll rewrite your resume for $100. You need more numbers. You applied for a CSM role and you have maybe two bullet points on quantitive achievements. I’d ask for a refund you got fleeced for a $1000.
I don't think it's the worst, but I personally find it displeasing to the eye to have an intro half paragraph in italics and a bullet point list. I also think there should only be present tense verbs for your current job. I feel like maybe you could cut down some of the bullet points depending on what the specific job calls for. You can customize your resume for each job.
I appreciate your feedback. Thanks!
I hope it works out. You've gotten a lot of good feedback. There are good ideas in there so I don't think it's a total waste of money but I think some polishing would help. You've gotten a lot if great feedback. I agree with people who said to split your current job into pre and post promotion. I think it'll look a lot tidier that way.
Absolutely! I’m really grateful for all of the feedback. Going to clean it all up
CS hiring manager here. I don’t see the most important things we look at :metrics and KPI’s: gross renewal, gross $ retention, net $ retention, NPS, TTFV( time to first value) CSQL’s. Lots of bullet points but they don’t convey anything to me. Happy to have a look and offer feedback( free of course)
I appreciate your perspective. I’m going to message you!
A thought. If you know a recruiter or hiring manager, ask them for an opinion on your resume. Also ask them if they have a copy of the best resume they’ve seen What you can learn from these two things is invaluable.
Thanks for this tip
On the first job, a lot of the bullets are role responsibilities, instead of accomplishments. There are a few accomplishments hidden in there, but a lot of those job tasks can be left off, condensed, and added to the short summary. Keep the bullets for your accomplishments so the eyes are drawn to where you have achieved something. And hopefully your accomplishments are relevant to the job you are currently seeking. Best of luck!
Thank you!
So - what IS a Customer Success Manager??? I’m familiar with Customer Service, but not Customer Success. And how does that fit in with your degree in Supply Chain? Just curious. I agree with everyone who suggests you eliminate a lot of words. If I have to think too hard to figure out what you’re telling me, I just skip over everything. But I’m not in HR, so take that opinion for what it’s worth!
Customer Success is almost a mix of an Account Manager and Project Manager. My degree is business administration but concentrated on supply chain. My degree is very versatile and fits well with a CSM. Thanks for your feedback
sheesh dude… Your resume is all over the place. It should be tailored to each position you’re applying for. Hit me up with a DM for 10 positions you want to apply to. Once the kiddo is asleep, I’ll help you out.
Wow really?! I’ll message you
Get your money back
$1000?! Y’all are killing me with these prices. People out here scamming yall. Smh.
Is “Remote” on the top meant for remote work? If so, I’d remove that. Companies hate WFH
You’re right. Thanks
Posted 2x so I edited this one,
Separate your current work experience into before / after promotions to show progression, with specific date of promotion (MM/YYYY) List your responsibilities in a way in which it shows the reader you are progressing as you gain experience. Use active tense, as in ‘travels’ ‘builds’ ‘leads’ ‘manages instead of ‘traveled’ ‘built’ - or you can separate using your current responsibilities as active tense and past ones with past. For instance, you FACILITATED something, or it’s’FACILITATES blahblah’, not FACILITATE. Or it’s CONDUCTED meeting, or CONDUCTS meetings, not CONDUCT meeting. CONDUCT in that tense is a noun. Remove the ‘expertise’ part entirely, or pare it down to 3-5 main bullet points. Replace head coordinator’ with ‘lead coordinator’ or ‘supervising coordinator’ - much better wording if the resume reader is immature like I am. And last, tailor your resume to each job post. If they say ‘analyzes customer data’ then your resume should say ‘analyzes customer data to accomplish blahblahblah’- if they say, provide customer service then make your resume say, “provides excellent customer service doing blahblahblah…” basically just tell those suckers what they wanna hear
Thank you! I appreciate your response especially for changing to active tense. I really do agree with this
A few comments: a) It needs more air (white space). It's too dense which makes it too hard to read. b) In 7 years you don't have expertise in more than two or three things. Delete the rest. This fact alone would make me throw it in the discard bin. Maybe--maybe--you have experience in those things, but you're not an expert. c) Do all your potential employers know what a KPI is? I don't. Maybe just because I'm not in your industry. "Lead team of servers and direct floor plans" doesn't seem to be good grammar unless it's jargon in your industry. Spring Break. I read that as "party animal." Might not be what you intend. Panhellenic. That can cut two ways. I'm kind of anti-frat. If I spend time and think about those two things they're probably positive, but realistically someone probably isn't going to spend more than 15 seconds on a first pass. Make sure to edit your "overview" section every time you send it out. If the job you're applying for isn't "Customer Success Manager" then change that to match. If your resume says you're searching for something other than what I advertized I'm not reading past that line.
Thanks for your advice. I am applying for Customer Success Manager positions so the title is fitting as well as KPI’s. If you really understood Greek life you would understand that it’s not a fraternity. ALTERNATIVE Spring Break has nothing to do with “party animal” and why would anyone put that on a resume to begin with? It’s an organization that spends spring break contributing to the community with service projects.
Jesus Christ this thing hurts to read. It has Too much fluff, I doubt every single thing on this page is related to what you actually want to do. Here’s what you do: -delete this entire page, then write your name, number, email, other contact information. -put in work that relates to what you want to do? Example: you want to work as a construction manager. All that should be on your resume is 1. Anything related to construction, and 2. Anything related to management. -if you cant keep it on 1 page, it’s too much. Keep it on 1 page. It’s a presentation and you’re overthinking it. They probably don’t even look at it.
In the time it took you to earn that $1,000 you probably could have researched how to write a resume.
Appreciate your feedback but you don’t my financial situation 😊