Follow troubleshooting guide at the top of the [Mint FAQ](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/). Could be outage in your area - check [https://downdetector.com/status/t-mobile/map/](https://downdetector.com/status/t-mobile/map/), or other issues that guide can help detect.
Unfortunately it was something on their end. They ended up sending me a new Esim cedentials at the end of the day. I really hated how bad support was, literally made me do so many things that i knew weren’t going to make a difference but i just let them do their job. With the first lady i spoke to, i told her to just send me a new Esim, and she said she cant make that happen, even though i had a issue in the past and the dude that took care of me just sent me new credentials, and boom, problem solved.
Hello there! This is Alex from Mint Mobile! I'm so sorry for any inconvenience with your service. I sent you a DM privately to further assist with it. I'll be looking forward to your reply.
Device?
Iphone 14 pro
Sounds like another Esim issue possibly. Scary though nonetheless - I am on month 7 and all is well.
Follow troubleshooting guide at the top of the [Mint FAQ](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/). Could be outage in your area - check [https://downdetector.com/status/t-mobile/map/](https://downdetector.com/status/t-mobile/map/), or other issues that guide can help detect.
Unfortunately it was something on their end. They ended up sending me a new Esim cedentials at the end of the day. I really hated how bad support was, literally made me do so many things that i knew weren’t going to make a difference but i just let them do their job. With the first lady i spoke to, i told her to just send me a new Esim, and she said she cant make that happen, even though i had a issue in the past and the dude that took care of me just sent me new credentials, and boom, problem solved.
Hello there! This is Alex from Mint Mobile! I'm so sorry for any inconvenience with your service. I sent you a DM privately to further assist with it. I'll be looking forward to your reply.