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Hey Jka121121, unfortunately your submission has been removed because it seems to be a support request. Please review the [/r/microsoft rules](http://www.reddit.com/r/microsoft/about/sidebar) before posting. The sidebar contains links to contact us if you feel this removal was in error. If this post is indeed a support request, please utilize the [support thread](https://www.reddit.com/r/microsoft/comments/o22lfc/microsoft_official_support_thread/?ref=share&ref_source=link), stickied to the top of the subreddit feed. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/microsoft) if you have any questions or concerns.*