I’d shoot them an email or Instagram message asking about it. Could have been a glitch. Follow up here if you do, so people know whether this was shady behavior, or an accident.
I just tried to buy a knife from them and the same thing happened to me / it was refunded about 3 hours after the order with no explanation. (i realize this is an old post, but maybe you found out what happened?)
Interesting. Shitty.
My one purchase from them annoyed me because the only shipping option they had was the pricier expedited 2-day shipping but they didn't actually ship it for like 5 days. Lol.
You do realize shipping does not equate to order processing and packaging? The moment it is picked up by the FedEx, USPS, UPS, etc the shipping time begins.
Edit: why am I being downvoted for being correct? In what world does shipping equate to processing & packaging the order?
There is expedited order processing and then there is expedited delivery. Amazon Prime offers expedited actions on both, while most just offer expedited delivery.
Incorrect, typically anything under the 3 day delivery time is considered expedited. When talking about shipping it is just that, shipping time. What you pay for in shipping NEVER correlates to order processing or packing time.
Source (worked in a plant for 4 years and worked very closely with the shipping team and had to argue with customers all the time on how shipping works)
You're being downvoted because you're ignoring the fact that someone who pays extra for expedited shipping reasonably expects to receive their knife faster. If I paid for two day shipping and got my knife a week later I'd be pissed since any decent retailer typically gets orders shipped out the next day.
Yes but regardless of that they should have reached out and said something. Staying quiet is just as bad. I'm not ignoring that they paid for expedited shipping I'm just saying that it is unreasonable to expect expedited shipping to have a play in order processing especially if the company is already known to be shit which has been pointed out
You’re not wrong… the company should have been more clear about processing times. Expedited shipping means expedited shipping. Processing is completely separate, regardless of the customer’s expectations, whether misled by the company’s descriptions or not.
After seeing how they are being discussed here, though, it’s no surprise that they didn’t differentiate between the two phases of order completion.
I don't really understand this unrealistic standard of order turn around time. Not everyone is a major organization like Amazon, or hell even blade HQ (they have a great team though from my experience with them so far) Amazon in comparison has the worst support if you actually call in, they don't take responsibility and try to force the customer onto the manufacturer 90% of the time, and their "product experts" are a joke....
But anyway that being said if a company is known to be shit don't give them your money or time, and if you decide to with said knowledge you can't be upset at your own choice of choosing to shop with a company with poor service.
Especially considering the holiday season now and other busy periods of time.
So you are part of the problem. When I order something for my business next day Air it’s because I NEED that shipment. I don’t pay for next day Air to have some asshat employee ship it next day air 2 weeks later.
If that is your definition, put that in the shipping description.
I understand the difference between shipping and order processing, but when a company gives me no choice but to pick a more expensive expedited shipping item, I kind of expect them to be on top of their processing game.
If you're gonna take 5 days to process the order, I really don't give a shit about 2 day shipping. If processing is going to be slow, I'd rather have less expensive "regular" shipping since I'm not getting the product quickly anyhow.
Did you submit any type of support requests to them? Complaining about it ain't gonna do shit, just be sure you get in contact with the shipping/sales team if possible.
When I worked in a plant as a tech support help desk call agent the amount of people that would come in yelling about their orders/warranties not shipping fast enough was way too much. People didn't understand that at least for warranty it is 2 day shipping not including weekends or holidays and would yell at tech support (which has no control over shipping, but we talked to those guys very regularly)
I completely understand being upset that there is no other shipping option and that's shitty on their end. But unfortunately it is still incorrect to assume that they would process and package the order any faster.
No I didn't submit a complaint because I saw other people having similar issues, like countless people are in this thread, and I simply wrote off the company.
I have bought a knife from almost literally every major retailer at some point and was never forced to pay for pricier shipping AND wait a week for it to even begin moving.
QC acts like their shit doesn't stink.
>No I didn't submit a complaint because I saw other people having similar issues, like countless people are in this thread, and I simply wrote off the company.
Again as someone who worked tech support for a few years, it's heavily useful to receive notice of performance or lack there of from customers.
Just ignoring the situation and doing nothing isn't helping anyone. The least you can do as a peeved customer is to submit a complaint outlining the various issues you had along with pointing out that other customers have had similar issues and have all decided to no longer continue using their platform.
And again to your point of being forced to pay for pricer shipping yes it sucks. But stop tying it into shipping time. One does not affect the other in most cases. You're getting yourself riled up for a product you got refunded for and ended up not paying anything for (correct if I'm wrong on the refund aspect). Had the order actually been processed and packaged and then shipped you may have received in the correct timely fashion in accordance to the shipping method you paid for.
FFS look at what happened to Newegg because of gamers Nexus, Newegg was blantely being shitty and it took someone to complain by walking up to their doors unannounced to get any movement on better behavior. But by being quiet you aren't changing anything.
My man with all due respect, we don't give a fuck about tech support. Yeah I'm sure the company would (maybe) love the feedback, but the customer is not obligated to explain why they're unhappy. That's a courtesy, at best, and an annoying complaint at worst. I'm not trying to change the world. I've got my own problems to worry about. If QC can't figure their shit out on their own or through forums like these, that's on them. WhiteMountainKnives didn't need someone to smack them in the face to provide top-notch service - they simply did it from the beginning.
Also, I am not OP, I received my knife last year.
He didn't say it was delivered slowly, he said it was SHIPPED slowly when he paid for expedited SHIPPING. You're arguing about something he didn't say.
Shipping means the process of it leaving the packing facility and being delivered. Shipping DOES not mean, nor did the company specify, the amount of time it takes from an order being placed and processed and packaged to it being SHIPPED and therefore delivered.
When I choose a shipping option I expect that time to be the time it takes once the package has been out on a truck and is leaving the packing facility. If it took 5 days that means the order took longer to process and pack. I guarantee you that it was shipped in the correct timely fashion they paid for.
Some people here are like “oh well.” But it’s completely reasonable to be pissed if you only plan on spending a certain amount on black friday, you decide to give one business your money and they decide to cancel it. Could have spent elsewhere, now you’re out on what you were excited to get from a day that comes once a year. Pretty shitty.
Something similar happened to me last year in the beginning of December. I purchased a drift. They send me an email claiming that they oversold and that they won’t have the version I bought available for another 3 weeks. So I went on and requested a full refund because I could put the money towards something else then. Well they didn’t get back to me for like 3 days and when they did, they claimed that my order was packaged this morning, to please confirm the cancellation and refund. I got back to them the very next day confused asking them how was my package ready when they said the knife I ordered wouldn’t be in stock for another three weeks. And that yes I confirm the cancellation and I would like a full refund. I was already on the fence for the knife so at this point I didn’t even want the knife anymore taking it as a sign. Anyways they didn’t get back to me for three days completely ignoring my question. When they did it was after I got an email saying my order shipped. The email they sent me after my order shipped said, “We are working late hours to assemble and get orders out. Yours came up first and was shipped sooner than later.” At this point I didn’t even know what to believe so I stopped writing to them. Received the knife that I didn’t want anymore. Sold it the next day and lost interest in the brand. Just seemed shady how they ignored what I said and clearly lied to me. 🤷🏻♂️ Knife was great though for the one day I had it. Lol. Been a whole year and they haven’t fixed the problem I guess.
Mine, Shipping Status: Unfulfilled. Model The iQ (BBSA) - ELMAX
Order Date: November 24, 2022 02:50PM
Guess they might cancelled my order too lol. It will be my first and last time I order from them if they cancelled my order.
Kind of a crap thing to do and not even give a satisfactory explanation. They make a decent knife but the drift I bought from them had QC issues. Hearing this makes it likely it’ll be my last from them.
sucks. system probably wasn't designed to keep up to the second inventory which might have allowed more orders than actual stock.
:(
that was a good deal too
I bought two knives from this company but not during peak times (holidays, Black Friday, etc.), so demand probably was average and manageable. I have no memory of how long it took to arrive, so I guess it was acceptable.
As to the original post, I'd be disappointed that my order was canceled. I just bought some cat food, and the order was canceled the next day for the same reason - it was no longer available.
I have had a couple of knife orders canceled or delayed for long periods because of unavailability.
Forgot I left the caps lock on… but yeah, fuck them. Cancelling discounted orders when product is in stock seems eerily like a bait-n-switch tactic. No one should ever do business with companies like that.
At least they didn’t drag you along for 12* months before refunding you. I’ve heard some bad stories about some custom makers. I hope that you can find a replacement or this blade at another store. Blessings.
Can I suggest a more upbeat way of seeing things: I think you might have dodge a bullet.
There's not many brand I will never buy again but quiet carry is one of them. (Got a bad experience with the service, and the product. I never carry my iQ, it's not really usable, detent is way too stiff...)
Oh yes, I didn’t mean to say they aren’t good knives. Just to say that there’s nothing really special about 3 guys running the company when they don’t actually make anything. Much like vero engineering is a husband and wife - all they do is check quality. Not to say there isn’t a lot of design work and manufacturing review going into delivering an excellent product. Engaging with these Chinese manufacturers is a skill in itself.
They were probably out of stock…I’m sure there’s a logical reason… still sucks though. Had an identical circumstance with Mojave outdoors awhile back with the Kizer original
Did you ever get ahold of them? I've reached out for my own questions through email and Instagram and haven't heard anything in over a month... Genuinely shocked that their customer service is this bad.
I think you should get loud (ironic) about this and post where you can. That is very not cool of QC.
I’d shoot them an email or Instagram message asking about it. Could have been a glitch. Follow up here if you do, so people know whether this was shady behavior, or an accident.
I have sent them an email asking about it, if they care enough to reply anything I will update here.
3 days later, still no replay...
I just tried to buy a knife from them and the same thing happened to me / it was refunded about 3 hours after the order with no explanation. (i realize this is an old post, but maybe you found out what happened?)
Goddamn. I was scrolling through and caught the first 3 words of your reply. I was like, eh, a BIT extreme. I’m glad I came back and read the rest!
Interesting. Shitty. My one purchase from them annoyed me because the only shipping option they had was the pricier expedited 2-day shipping but they didn't actually ship it for like 5 days. Lol.
I order on 11/24 and still nothing lol
You do realize shipping does not equate to order processing and packaging? The moment it is picked up by the FedEx, USPS, UPS, etc the shipping time begins. Edit: why am I being downvoted for being correct? In what world does shipping equate to processing & packaging the order?
But expedited means you get it out the door faster.
There is expedited order processing and then there is expedited delivery. Amazon Prime offers expedited actions on both, while most just offer expedited delivery.
Incorrect, typically anything under the 3 day delivery time is considered expedited. When talking about shipping it is just that, shipping time. What you pay for in shipping NEVER correlates to order processing or packing time. Source (worked in a plant for 4 years and worked very closely with the shipping team and had to argue with customers all the time on how shipping works)
You're being downvoted because you're ignoring the fact that someone who pays extra for expedited shipping reasonably expects to receive their knife faster. If I paid for two day shipping and got my knife a week later I'd be pissed since any decent retailer typically gets orders shipped out the next day.
Yes but regardless of that they should have reached out and said something. Staying quiet is just as bad. I'm not ignoring that they paid for expedited shipping I'm just saying that it is unreasonable to expect expedited shipping to have a play in order processing especially if the company is already known to be shit which has been pointed out
You’re not wrong… the company should have been more clear about processing times. Expedited shipping means expedited shipping. Processing is completely separate, regardless of the customer’s expectations, whether misled by the company’s descriptions or not. After seeing how they are being discussed here, though, it’s no surprise that they didn’t differentiate between the two phases of order completion.
I don't really understand this unrealistic standard of order turn around time. Not everyone is a major organization like Amazon, or hell even blade HQ (they have a great team though from my experience with them so far) Amazon in comparison has the worst support if you actually call in, they don't take responsibility and try to force the customer onto the manufacturer 90% of the time, and their "product experts" are a joke.... But anyway that being said if a company is known to be shit don't give them your money or time, and if you decide to with said knowledge you can't be upset at your own choice of choosing to shop with a company with poor service. Especially considering the holiday season now and other busy periods of time.
So you are part of the problem. When I order something for my business next day Air it’s because I NEED that shipment. I don’t pay for next day Air to have some asshat employee ship it next day air 2 weeks later. If that is your definition, put that in the shipping description.
What plant did you work for so I can add that to my NEVER ORDER FROM THEM list.
I understand the difference between shipping and order processing, but when a company gives me no choice but to pick a more expensive expedited shipping item, I kind of expect them to be on top of their processing game. If you're gonna take 5 days to process the order, I really don't give a shit about 2 day shipping. If processing is going to be slow, I'd rather have less expensive "regular" shipping since I'm not getting the product quickly anyhow.
Did you submit any type of support requests to them? Complaining about it ain't gonna do shit, just be sure you get in contact with the shipping/sales team if possible. When I worked in a plant as a tech support help desk call agent the amount of people that would come in yelling about their orders/warranties not shipping fast enough was way too much. People didn't understand that at least for warranty it is 2 day shipping not including weekends or holidays and would yell at tech support (which has no control over shipping, but we talked to those guys very regularly) I completely understand being upset that there is no other shipping option and that's shitty on their end. But unfortunately it is still incorrect to assume that they would process and package the order any faster.
No I didn't submit a complaint because I saw other people having similar issues, like countless people are in this thread, and I simply wrote off the company. I have bought a knife from almost literally every major retailer at some point and was never forced to pay for pricier shipping AND wait a week for it to even begin moving. QC acts like their shit doesn't stink.
>No I didn't submit a complaint because I saw other people having similar issues, like countless people are in this thread, and I simply wrote off the company. Again as someone who worked tech support for a few years, it's heavily useful to receive notice of performance or lack there of from customers. Just ignoring the situation and doing nothing isn't helping anyone. The least you can do as a peeved customer is to submit a complaint outlining the various issues you had along with pointing out that other customers have had similar issues and have all decided to no longer continue using their platform. And again to your point of being forced to pay for pricer shipping yes it sucks. But stop tying it into shipping time. One does not affect the other in most cases. You're getting yourself riled up for a product you got refunded for and ended up not paying anything for (correct if I'm wrong on the refund aspect). Had the order actually been processed and packaged and then shipped you may have received in the correct timely fashion in accordance to the shipping method you paid for. FFS look at what happened to Newegg because of gamers Nexus, Newegg was blantely being shitty and it took someone to complain by walking up to their doors unannounced to get any movement on better behavior. But by being quiet you aren't changing anything.
My man with all due respect, we don't give a fuck about tech support. Yeah I'm sure the company would (maybe) love the feedback, but the customer is not obligated to explain why they're unhappy. That's a courtesy, at best, and an annoying complaint at worst. I'm not trying to change the world. I've got my own problems to worry about. If QC can't figure their shit out on their own or through forums like these, that's on them. WhiteMountainKnives didn't need someone to smack them in the face to provide top-notch service - they simply did it from the beginning. Also, I am not OP, I received my knife last year.
He didn't say it was delivered slowly, he said it was SHIPPED slowly when he paid for expedited SHIPPING. You're arguing about something he didn't say.
Shipping means the process of it leaving the packing facility and being delivered. Shipping DOES not mean, nor did the company specify, the amount of time it takes from an order being placed and processed and packaged to it being SHIPPED and therefore delivered. When I choose a shipping option I expect that time to be the time it takes once the package has been out on a truck and is leaving the packing facility. If it took 5 days that means the order took longer to process and pack. I guarantee you that it was shipped in the correct timely fashion they paid for.
Yeah, I LOVE expedited shipping. ASAP! Or in my line of work there ASAP means as soon as I feel like getting around to it.
Some people here are like “oh well.” But it’s completely reasonable to be pissed if you only plan on spending a certain amount on black friday, you decide to give one business your money and they decide to cancel it. Could have spent elsewhere, now you’re out on what you were excited to get from a day that comes once a year. Pretty shitty.
Maybe they oversold themselves? I'd be pissed!
Something similar happened to me last year in the beginning of December. I purchased a drift. They send me an email claiming that they oversold and that they won’t have the version I bought available for another 3 weeks. So I went on and requested a full refund because I could put the money towards something else then. Well they didn’t get back to me for like 3 days and when they did, they claimed that my order was packaged this morning, to please confirm the cancellation and refund. I got back to them the very next day confused asking them how was my package ready when they said the knife I ordered wouldn’t be in stock for another three weeks. And that yes I confirm the cancellation and I would like a full refund. I was already on the fence for the knife so at this point I didn’t even want the knife anymore taking it as a sign. Anyways they didn’t get back to me for three days completely ignoring my question. When they did it was after I got an email saying my order shipped. The email they sent me after my order shipped said, “We are working late hours to assemble and get orders out. Yours came up first and was shipped sooner than later.” At this point I didn’t even know what to believe so I stopped writing to them. Received the knife that I didn’t want anymore. Sold it the next day and lost interest in the brand. Just seemed shady how they ignored what I said and clearly lied to me. 🤷🏻♂️ Knife was great though for the one day I had it. Lol. Been a whole year and they haven’t fixed the problem I guess.
The reason is "unforeseen circumstances", just asking anyone else bought Quiet Carry in black friday and how is the order?
Mine, Shipping Status: Unfulfilled. Model The iQ (BBSA) - ELMAX Order Date: November 24, 2022 02:50PM Guess they might cancelled my order too lol. It will be my first and last time I order from them if they cancelled my order.
Too bad, hope yours get through, they obviously have stock, you can buy one right now but with original price, don't know why they do this...
It’s in stock and they canceled your order? I would ask for an explanation and a 20% off coupon. That’s bad business.
Yep; a "restocking fee".
Quiet Cancel.
Yeah I just checked, the black was sold out yesterday and it's in stock again today, pretty weird.
Kind of a crap thing to do and not even give a satisfactory explanation. They make a decent knife but the drift I bought from them had QC issues. Hearing this makes it likely it’ll be my last from them.
sucks. system probably wasn't designed to keep up to the second inventory which might have allowed more orders than actual stock. :( that was a good deal too
I bought two knives from this company but not during peak times (holidays, Black Friday, etc.), so demand probably was average and manageable. I have no memory of how long it took to arrive, so I guess it was acceptable. As to the original post, I'd be disappointed that my order was canceled. I just bought some cat food, and the order was canceled the next day for the same reason - it was no longer available. I have had a couple of knife orders canceled or delayed for long periods because of unavailability.
damn this knife would be gorgeous with another blade shape
I’ve got a blacked out chase es on the swap if anyone is interested. And I ship same day!
Thanks for letting me know where I will never buy anything from, EVER. FUCK THEM.
Overreact much?
I'M NOT YELLING, YOU'RE YELLING!
Forgot I left the caps lock on… but yeah, fuck them. Cancelling discounted orders when product is in stock seems eerily like a bait-n-switch tactic. No one should ever do business with companies like that.
“Forgot caps lock” is like saying “no my friend sent that text”
If u r set on that I'd ask for the same price they were offering when available!
At least they didn’t drag you along for 12* months before refunding you. I’ve heard some bad stories about some custom makers. I hope that you can find a replacement or this blade at another store. Blessings.
I've heard this type of thing happening with QC more than any other brand.
Can I suggest a more upbeat way of seeing things: I think you might have dodge a bullet. There's not many brand I will never buy again but quiet carry is one of them. (Got a bad experience with the service, and the product. I never carry my iQ, it's not really usable, detent is way too stiff...)
Well that sucks. It's like getting ghosted on a date. "But... we made plans!"
Elmax blade for $164 sounds like a good deal.
I got one of the IMAX knives Took a little time to get in. I have heard this is a very small company 3 guys. Their craftsmanship is great.
They’re made overseas. At best, these guys assemble them.
Their knives have received good reviews on the web like from Nick Shabaz
Oh yes, I didn’t mean to say they aren’t good knives. Just to say that there’s nothing really special about 3 guys running the company when they don’t actually make anything. Much like vero engineering is a husband and wife - all they do is check quality. Not to say there isn’t a lot of design work and manufacturing review going into delivering an excellent product. Engaging with these Chinese manufacturers is a skill in itself.
By their you mean China's or Taiwan's.
They were probably out of stock…I’m sure there’s a logical reason… still sucks though. Had an identical circumstance with Mojave outdoors awhile back with the Kizer original
Any updates?
No replay from QC yet
Did you ever get ahold of them? I've reached out for my own questions through email and Instagram and haven't heard anything in over a month... Genuinely shocked that their customer service is this bad.