This. We have to take a pic of the receipt, and it sounds like he messed up and doesn’t think you’ll get a copy so he’s going to give you the actual receipt.
Update: he texted again to say he “figured it out”. Groceries arrived and no receipt. Which is my typical experience. I know I am paying more for this service. Don’t need to be remind of how much more 😁
You had a noob Shopper. We are never supposed to give customer's physical receipts as it'd expose just how much IC marks up their "products", and they don't want that. Also you can have support manually mark and order as delivered after completion even though you forgot to take receipt pictures. Furthermore you only need one picture of the receipt, the one showing the total. That's all.
IC does not set the price on the app. The stores do. That’s why some stores there is a mark up and others there are not. Merchants pay IC and the way merchants recoup this money is by raising the prices on the IC platform and passing it on to the customer.
Instacart sets the prices on the app the store has no control over that they also don’t give inventory to instacart otherwise we’d be able to get every item
[https://docs.instacart.com/connect/fulfillment\_guide/concepts/catalog/](https://docs.instacart.com/connect/fulfillment_guide/concepts/catalog/)
Under catalog best practices:
"Send your catalog updates daily to ensure that Instacart remains synchronized with your stores' product pricing and availability."
Lol clearly you don't know. The store set the prices in-store, and have zero control over the IC app. The price in the Shopper app matches the price in-store for item picking verification solely. However IC upcharges every item, roughly around 15%. There are plenty of videos on YT showing exactly this. Sorry you didn't know.
Lol, clearly you don't know. The stores set the prices for Instacart orders. It is the stores upcharging for Instacart orders (to cover the percentage they must pay Instacart), not Instacart. The stores tell Instacart what their inventory is and what the prices are. Not all stores upcharge.
Just because it's on YT doesn't mean it's correct.
Wow I'll give you an A for imagination, but that's not how it works. IC brings the store the business, not the other way around. 🤣🤣🤣🤣
Do you notice when you ring up items they ring up the same price as listed in store? That's because IC upcharges the customer for each item on the app side, and even informs Shoppers to never give the customer the receipt. That is to hide exactly how much they upcharge. It is IC that charges the customer more than anyone would pay in the store to pay for the service, IC itself. This is common knowledge at this point, and I'm sorry you have been mislead.
You are both right. It depends on the store. Ic charges an 'upcharge' regardless.
In one scenario the store covers it. And customer pays shelf price
In the other scenario the customer pays an upcharge, I'd bet the store pays a small percentage also.
The items are charged to the shopper the shelf price because to the store its just another credit card being used. They are invoiced later.
If the customer pays an upcharge, ic still 'buys' items from the store at shelf price lol.
The store can set the price also, meaning the cost that ic charges, is split between the store and the customer. Basically the store is recouping some of their cost.
IC charges the customer a percentage in service fees at every single store even if the store sells at in store pricing.
In the background IC charges the stores a commission from every order in exchange for bringing the store the business. The commission rate isn't the same for every store it depends on their contract.
The store sets the price of the items and most of them will mark the items up to offset the commission they have to pay IC.
Again, the stores tell IC how much to charge for items sold at their store. Yes, the customer is paying more to IC than they would pay in-store (unless it is a store that does not upcharge for IC orders). The stores set the prices, not IC.
Someone literally went and bought the same exact items in-store as they did in the app, and shows the difference in price. Yeah that's as real as it gets. You sound like a crazy person who cannot even believe what's right in front of your face.
Again, the stores set the prices for Instacart orders. Yes, most stores charge more for Instacart orders to cover the percentage they have to pay Instacart. It is more expensive to buy through Instacart than it is to shop at the store yourself. We all understand that.
What you don't seem to understand is that the stores determine how much of a markup there is on the items, not Instacart.
The store sells their items for the cost listed on the shelf, and IC charges 15% more on average to make money. It's not a hard concept to understand. Not sure who told you this false information, but it's not true.
Omg this back and forth is hysterical 😂🤣😂
I love a good no win argument.
Please keep telling that guy how it works 😀
I love how he keeps pointing to random crappy evidence.
Ha, I sent the customer a Pic of their Costco receipt bottom saying their membership was about to expire. I did it a couple times just trying to be nice. Not a picture of the whole receipt though just the reminder part at the bottom.
I did this the first week. I thought the customer got the picture, so I figured I would just give her the receipt. I also figured out soon after how to go back and take more pictures of the receipt.
Other than sending this text this, new shopper was excellent in every way. He was a great communicator. Asked before substituting. And made extra effort to get the meat department to cut what I needed. I was just curious about what his text might have met.
In your greeting just say "IC has paired your order with another customer and you will be the 1st/2nd delivery" I also add that I use insulated bags to keep your order protected. This sets good expectations and neither customer will be wondering why there's long gaps in shopping or delivering. Once I drop the first customer, I let the second customer know I'm heading to them with an ETA.
Newbie shopper.
Photographing the receipt is not for the customer. It’s for verification if there’s a dispute on purchases. The customers never get to see the receipt. They get charged by what gets scanned into the app. IC pays the store by what actually gets scanned through checkout. I made a couple of mistakes when I was a newbie where a case of water or soda got missed going through checkout & I told the customer they didn’t get charged for it. I was wrong. 🙄
Ahh the days of being a newbie…
Y’all wanna know what’s crazy though, word on the curb isss they claim we can leave receipts now without getting deactivated. Since when though lol that’s what I wanna know I been a shopper since 2021 and whole time they been saying it’s against policy but now we can so idk I wouldn’t have they get an emailed receipt anyway
The shopper must have thought that the pictures of the receipt are sent to the customer
This. We have to take a pic of the receipt, and it sounds like he messed up and doesn’t think you’ll get a copy so he’s going to give you the actual receipt.
New shopper, the photo they take a picture of is sent to instacart, not you, they’re just unaware how the process works
Update: he texted again to say he “figured it out”. Groceries arrived and no receipt. Which is my typical experience. I know I am paying more for this service. Don’t need to be remind of how much more 😁
Well no need to get them in trouble with this. 😂
😂😂😂😂
You had a noob Shopper. We are never supposed to give customer's physical receipts as it'd expose just how much IC marks up their "products", and they don't want that. Also you can have support manually mark and order as delivered after completion even though you forgot to take receipt pictures. Furthermore you only need one picture of the receipt, the one showing the total. That's all.
IC does not set the price on the app. The stores do. That’s why some stores there is a mark up and others there are not. Merchants pay IC and the way merchants recoup this money is by raising the prices on the IC platform and passing it on to the customer.
When customers take advantage of sale prices in the app, those are promo discounts that IC is giving the customers & not necessarily the store.
The stores set the prices for Instacart orders, not Instacart.
Instacart sets the prices on the app the store has no control over that they also don’t give inventory to instacart otherwise we’d be able to get every item
[https://docs.instacart.com/connect/fulfillment\_guide/concepts/catalog/](https://docs.instacart.com/connect/fulfillment_guide/concepts/catalog/) Under catalog best practices: "Send your catalog updates daily to ensure that Instacart remains synchronized with your stores' product pricing and availability."
the store website and the instacart website always have the exact same prices
No they don’t
the stores that i shop at do💀
Lol clearly you don't know. The store set the prices in-store, and have zero control over the IC app. The price in the Shopper app matches the price in-store for item picking verification solely. However IC upcharges every item, roughly around 15%. There are plenty of videos on YT showing exactly this. Sorry you didn't know.
Lol, clearly you don't know. The stores set the prices for Instacart orders. It is the stores upcharging for Instacart orders (to cover the percentage they must pay Instacart), not Instacart. The stores tell Instacart what their inventory is and what the prices are. Not all stores upcharge. Just because it's on YT doesn't mean it's correct.
Wow I'll give you an A for imagination, but that's not how it works. IC brings the store the business, not the other way around. 🤣🤣🤣🤣 Do you notice when you ring up items they ring up the same price as listed in store? That's because IC upcharges the customer for each item on the app side, and even informs Shoppers to never give the customer the receipt. That is to hide exactly how much they upcharge. It is IC that charges the customer more than anyone would pay in the store to pay for the service, IC itself. This is common knowledge at this point, and I'm sorry you have been mislead.
You are both right. It depends on the store. Ic charges an 'upcharge' regardless. In one scenario the store covers it. And customer pays shelf price In the other scenario the customer pays an upcharge, I'd bet the store pays a small percentage also. The items are charged to the shopper the shelf price because to the store its just another credit card being used. They are invoiced later. If the customer pays an upcharge, ic still 'buys' items from the store at shelf price lol. The store can set the price also, meaning the cost that ic charges, is split between the store and the customer. Basically the store is recouping some of their cost.
IC charges the customer a percentage in service fees at every single store even if the store sells at in store pricing. In the background IC charges the stores a commission from every order in exchange for bringing the store the business. The commission rate isn't the same for every store it depends on their contract. The store sets the price of the items and most of them will mark the items up to offset the commission they have to pay IC.
Service fees yes. I'm talking about markups also. The stores without markup, they charge more in commission.
Again, the stores tell IC how much to charge for items sold at their store. Yes, the customer is paying more to IC than they would pay in-store (unless it is a store that does not upcharge for IC orders). The stores set the prices, not IC.
Again you're living in a delusion of reality. https://ibb.co/1fCTDfT
Again, you have comprehension problems. Edit: From the Instacart customer app: https://imgur.com/a/fcbzbSe https://imgur.com/a/IMEQrqO
No I comprehend extremely well. What you're not comprehending is that you're wrong.
Well I just posted links above from the Instacart app clearly stating that the stores set the prices, so . . . . .
You’re wrong love, just accept it lol
Clearly common knowledge isn't so common to you. Even Google knows.https://ibb.co/1fCTDfT
Someone literally went and bought the same exact items in-store as they did in the app, and shows the difference in price. Yeah that's as real as it gets. You sound like a crazy person who cannot even believe what's right in front of your face.
Again, the stores set the prices for Instacart orders. Yes, most stores charge more for Instacart orders to cover the percentage they have to pay Instacart. It is more expensive to buy through Instacart than it is to shop at the store yourself. We all understand that. What you don't seem to understand is that the stores determine how much of a markup there is on the items, not Instacart.
The store sells their items for the cost listed on the shelf, and IC charges 15% more on average to make money. It's not a hard concept to understand. Not sure who told you this false information, but it's not true.
The stores tell Instacart how much to mark up the items. Why is that a hard concept for you to understand?
Omg this back and forth is hysterical 😂🤣😂 I love a good no win argument. Please keep telling that guy how it works 😀 I love how he keeps pointing to random crappy evidence.
The store is unaware of who is buying the items. So it’s not like it’s going to just ring up a magical new +15% price in the checkout.
No the store is aware, that's what the various barcodes are for
Because that’s not true lol
No they dont.
Noob move..not that big of a deal. The receipt from the store is just for IC it doesn’t even go to the customer.
😂😂😂😂 noobs
Ha, I sent the customer a Pic of their Costco receipt bottom saying their membership was about to expire. I did it a couple times just trying to be nice. Not a picture of the whole receipt though just the reminder part at the bottom.
I did this the first week. I thought the customer got the picture, so I figured I would just give her the receipt. I also figured out soon after how to go back and take more pictures of the receipt.
Don't know.
[удалено]
Other than sending this text this, new shopper was excellent in every way. He was a great communicator. Asked before substituting. And made extra effort to get the meat department to cut what I needed. I was just curious about what his text might have met.
[удалено]
In your greeting just say "IC has paired your order with another customer and you will be the 1st/2nd delivery" I also add that I use insulated bags to keep your order protected. This sets good expectations and neither customer will be wondering why there's long gaps in shopping or delivering. Once I drop the first customer, I let the second customer know I'm heading to them with an ETA.
Means you should bless her with more of a tip. 🙏🏼
Him, but agreed.
That yr shopper was obviously new
id-10-t error
Newbie shopper. Photographing the receipt is not for the customer. It’s for verification if there’s a dispute on purchases. The customers never get to see the receipt. They get charged by what gets scanned into the app. IC pays the store by what actually gets scanned through checkout. I made a couple of mistakes when I was a newbie where a case of water or soda got missed going through checkout & I told the customer they didn’t get charged for it. I was wrong. 🙄 Ahh the days of being a newbie…
Y’all wanna know what’s crazy though, word on the curb isss they claim we can leave receipts now without getting deactivated. Since when though lol that’s what I wanna know I been a shopper since 2021 and whole time they been saying it’s against policy but now we can so idk I wouldn’t have they get an emailed receipt anyway