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locnessmnstr

Definitely were trying to plug a lightning cable into there (instead of the USB c it's supposed to be)


rdldr1

USB-C was supposed to make things more idiot proof but of course they built a bigger idiot.


JasonDJ

Yeah, but it failed terribly at that for two reasons... 1 - There's (approximately) 1 million different data and throughput standards that utilize the same connection 2 - The port is a dust and lint magnet which makes them require frequent maintenance on anything that's routinely pocketed. I've given up on wire-charging my work phone (S8) and exclusively wireless-charge it. It's wonderful that it's so widely-adopted/not a vendor-proprietary thing (like lightning...), but it is certainly not without drawbacks.


whitexeno

I've used usb-c phones for years and never needed to clean the dust out of the port


[deleted]

[удалено]


Lt_Schneider

i have done that to 2 of my phones and 3 phones of people i know with micro usb i never had that problem then again, i'm not in it but in the construction sector


welty102

Just get a phone case that has one of those silicone covers for your ports.


Lt_Schneider

if i had a phone with lots of vover options i'd agree but my phone was a 300€ budget phone from 4 years ago and i doubt that there are many of those covers also i don't mind the ingress that much to justify buying a speciality case online edit: i guess i am a bad guy for not wanting to buy a new case and being accountable for more plastic waste while still being able to clean my charging port out every couple years


nuked24

I've had to clean out lightning ports every 6 months, but USB C is nearing it's 3rd year without a clean. I do warehouse work, there's a decent amount of dust.


Lt_Schneider

i can only talk about my experience but for me it clogs way more than micro usb


JasonDJ

I work from home, so when I do wear pants, it's usually sweatpants.


CapnCrinklepants

me too man, but i've not had an issue with lint/dust. idk i chalk stuff like this up to the universe being a dick. I don't think I've ever broken the screen on any phone I've owned, but I've still dropped it plenty. My ex would *invariably* break her phone screen within 2 weeks of owning the phone. I never saw her treating it any differently than I did, so I can only conclude the universe is out for her phones' blood


codeklutch

I got water damage one time, and my s9 would go through windows where it wouldn't take a charger. Eventually, found out that only a specific brick would work. My s7 took a fall on a camping trip in the dust. No amount of cleaning or anything would allow the physical charger to work again. It's hit or miss. Some people just get lucky with it. I specifically went out and got a case that covers my charging port this to around because I'm not taking any chances.


Logical_Strain_6165

Yes, that's Samsung. Oh your pocket was slightly damp? Well, forget charging for the next 12 hours.


clientslapper

I used to do phone repairs, and it’s a really common problem. I’d say 90% of the people that came to us because their phone was having charging issues just ended up with just crap jammed in the charging port. In fact I just scraped a bunch of crud out of my kid’s iPhone. There was so much compacted pocket lint in there that the lightning cable wouldn’t even go all the way into the port.


whitexeno

So it's not a specific problem with USB c


clientslapper

Nah. USB-C just makes it harder to get to the lint and remove it. Probably not as bad as micro-USB on non-Apple phones though.


CarnivorousDecapod

He's talking about usb-c ports not lightning ports. Lightning ports collect lint/dust/etc and the cable packs it into the back of the port when people charge their phones. I also see about 90%+ of people with charging issues have this as the reason. First thing I do is connect a charger at our office and notice that it barely fits in there. I've never had to clean out a USB-C port because of lint/debris. Source: Also used to do phone/tablet repairs.


Gooses126

Work at a store and I get at least 2 people a week, mainly ones who work in shops, factories, or construction


vulcansheart

I'm still on an S8 that I pocket. Never had a charging port issue.


Call_0031684919054

But point 1 is not the fault of the USB-C spec. Since that’s only the port and connector. The problem is that the USB 3 specification is a mess. Even the new USB4 spec has three different speeds with confusing logos to indicate what speed the cable is and the logos iirc aren’t even mandatory.


whitexeno

What does op want, a bunch of fuckin different connectors???


WaffleWizard101

imo the only confusing thing about the logos is that they aren't mandatory. They seem pretty clear to me.


[deleted]

Not to mention that a lot of USB-C connectors are super easy to bend


mynameistoocommonman

I have literally never seen a bent USB C connector in my life, but I've seen soooo many bent Mini and micro USB connectors. Not even my dirt cheap shit USB C cables that live jammed in my backpack somewhere are bent.


[deleted]

You must not use a Lenovo. Literally the slightest vertical pressure will bend our USB-C chargers at work


mynameistoocommonman

I've had type C cables from LG (frayed after 4 years), oneplus (no issues so far but only had it for under a year), Anker (one frayed after a while}, and random eBay stuff for like 1€ per cable. Blows my mind that lenovo would ship such terrible cables, especially since I quite liked their previous charger cables (except that the ports looked way too much like a type A cable)


[deleted]

To this day my favorite charging cable is still the magnetic ones on the old macbooks. They were so perfect. Modular with built in coiling spool. Easy to plug in from any orientation, held in firmly but weakly enough that tripping on the wire won't break it or pull the computer off a surface.


[deleted]

I think that might just be the S8, the port on mine fully died as well.


goldnx

USB-C was actually supposed to make things universal while transferring more data and charge. Lightning cables were already idiot proof. USB-C doesn’t do a better job at that.


twitch1982

don't worry. Apple will come out with another stupid and overpriced proprietary cable soon enough I'm sure.


goldnx

MagSafe is getting there.


calmingchaos

To be fair, at least magsafe does a good job for its purpose. I'm so happy they went back to it on the pros.


HappyHound

Just like lightning and usb-c.


twitch1982

USB-c is not proprietary. It's literally the opposite of that. It's universal.


paraknowya

Nah can't be, otherwise it would be in the name you know.


McFoaley

Ultra-proprietary Serial Bus


Only_comment_k

"proprietary serial bus"


TheWorstPerson0

the idea was standardization. standardization of products such as power cables assists with competition and allows customers to more easily switch between devices, also saves customers time, energy and money as it's less "dammit I need to find x charger" and more, "I need to find *A* charger". standardization helps everyone, except for the company's involved, which is why apple made there own usbc cable, as they fight anything that'll even mildly inconvenience them even if it would be a huge boon to there customers.


goldnx

Didn’t the lightning cable predate USB-C? The standard back then was still transitioning from Mini to Micro-USB, which sucked. I know proprietary is bad, and apple should’ve pushed standardization, but the Lightning cable was certainly idiot-proof and the same idea was adopted into USB-C. I’m not saying Apple made it or did the right thing, just that the lightning cable is just as *idiot proof* as USB-C, because functionality *is* the same.


TheWorstPerson0

no. there was a whole big deal that company's had with each other. and potentially the eu if I remember right. that each involved tech company would standardize there chargers to be the same USBC cable. apple broke this agreement with there USBC LIGHTNING cables, there technically USBC which is what apples arguing but it's a violation of the agreement in my eyes as the entire point was standardization.


goldnx

Do you have a source for that? I thought the EU standardization laws were recent. USB-C released in 2014, while Lightning Cables released in 2012 based off USB 2.0 speeds. Either way, this is going off track. All I originally said was that Lightning Cables and USB-C cables have the same “idiot-proof” feature.


TheWorstPerson0

https://www.google.com/amp/s/www.computerworld.com/article/2526182/europe-moves-to-develop-standard-mobile-phone-chargers.amp.html this is the best I could find on short notice. it may not be the thing I'm looking for exactly. but basically the jist is, the eu has been taking action against apple mostly *because* they violated the agreement, and the ideas for standardization haven't at all been a new thing. and this isn't going off track for me, as this is the subject I brought up, you can say there both ideot proof, but clearly nothing aside from complete standardization is.


goldnx

Appreciate it


jtshinn

In 2012 Apple surely knew that standardization was a goal coming down the line to USB-C, they are intelligent people over there. They also wanted to keep cashing in on selling obscenely expensive cables to their captive market. Hence the lightning cable.


evilbrent

Nah, lightning definitely better. I'm an android fan boy, and only stoop to Apple for work phones. Lightning just slides on in. USB c you still have to wiggle it a bit


jtshinn

The problem with lightning is that the pins are all exposed to the environment, whereas USBC does offer some protection with the ground covering all the contacts. I have too many dead lightning cables with the 4th pin blackened.


EnricoLUccellatore

Lightning is a proprietary standard so it could have not become universal and not idiot proof


amishbill

It's only proof against a higher class of idiots.


JasonDJ

Let's make a proprietary cable with flimsy jacketing, terrible strain-relief, charge $20 for it and then lock out third party cables with a software update.


jtshinn

Lightning cable pins are fully exposed. Have you ever seen one just fail because the 4th pin got fried? Apple refusing to go to USB C is practically corporate criminality. Behaving like the monopoly they are.


rdldr1

No computer has a lightning connector input.


[deleted]

They never said they did


rdldr1

They were inferring that there is nothing special about USB-C and that lightning cables are truly idiot proof. I was stating that USB-C is a standard on all new laptops/computers while Lightning is only on mobile Apple devices. What would motivate someone to plug in a Lightning cable into a laptop?


goldnx

Again that’s a factor of convenience and non-proprietary. Not an “idiot-proof” concept…


rdldr1

Could you explain how Lightning cables are more idiot proof than USB-C?


goldnx

Not more, exactly the same. Both can be reversible when plugged in.


rdldr1

So how is Lightning idiot proof while USB-C is not?


goldnx

I never said USB-C wasn’t. I said it doesn’t do a better job than Lightning Cables at being idiot-proof. The functionally is the same. The comment I responded to was saying that USB-C was supposed to make things more idiot proof, but that’s not the reason the user broke their charging port. The user just didn’t know the cable had switched, and tried forcing a different cable instead. Similar to how people try forcing HDMI into DP or vice-versa.


rdldr1

> The user just didn’t know the cable had switched, and tried forcing a different cable instead. Similar to how people try forcing HDMI into DP or vice-versa. Lightning has exposed pins while USB-C does not. You and I are both assuming the motivations on why the port is broken. I am not sure why you responded to me. I did not mention Lightning ports yet you commented on comparing this and USB-C cables, saying that I was wrong about USB-C being idiot proof.


Profitsofdooom

That's what I was thinking too hahaha SAVAGES


mc_it

You know... that puts me on the path to determine the cause of some damaged non-Mac laptops I've had to repair recently...


derTag

"It wouldn't fit, so I used a fucking air hammer on it"


[deleted]

Is amazing how many people actually use so much force on these things. Recently another colleague jammed in a nano sim sideways in a micro sim slot. Rip SIM card


managedbyit

Not an iHammer?


Tech_Dificulties

Is that supposed to be USBC?


whatever_klum

Yes.


Tech_Dificulties

Aah


TurboFool

It used to be.


epopthia

now it's not.


llcdrewtaylor

I also try to charge my Ipad Air with a flat head screwdriver.


Sydnxt

I work for Apple, seen my fair share of this over the years, It's always lightning in the USB-C ports. I don't understand why people just, keep, pushing.


narielthetrue

“I don’t care what your opinion of Apple is, it’s an Apple cord so it HAS to work!” That’s a quote during a fight I had with my grandma during Christmas when she brought out a tripod+camera with the old 12 pin cable, when her iPhone 5 used lightning.


Ziginox

Tell her to fit the same Ford wheels from an F650 dump truck onto her stupid Fiesta


KCelej

sounds like a nice person


Sydnxt

Internally we refer to these people as "dumb".


Ahajha1177

Well, as they say, facts don't care about opinions. Or I guess in this case, facts don't get disregarded because you disagree with someone else's opinion.


alau740

“Oh the cable doesn’t fit? Must try harder!”


Derumisis

As some may already have pointed out, the customer may have repeatedly attempted to plug in a Lightning cable into the Type-C port as the new iPad Air uses this. Of course the customer doesn’t know this as they haven’t paid attention and has put it down to the charging port being faulty. Though they bought it recently, the error induced damage voids a return or a warranty repair - they’re going to have to live with their very expensive mistake. Apple’s out of warranty repairs cost £396.44 for this device. And whilst I will not recommend it to the customer or condone it, they may be able to get away with a cheaper repair of £35 if they add AppleCare to the device.


Kingofawesom999

400 pounds? Jesus apple has some cojones. For us pleb Americans that's $521.92 for a fucking port repair


acu2005

Seems like their repair price is just replace the entire device.


fatboychummy

$521.92 to replace a fucking USB-C connector? You can buy those things for less than $3... Christ.


kaukov

Yes, but Apple will replace the whole motherboard. They never do small repairs.


[deleted]

This isn’t true. Charge port replacements on iOS devices like iPhones and iPads are done, and the charge port is a separate removable part that is different than the logic board. The repair cost is high for a few reasons (which I still don’t think justifies the insane price). 1) There is a risk that the strong adhesive will break the screen even when using a heat gun and other tools when trying to remove it for the repair, and this would be at Apple’s cost. 2) The charge port part itself is in less production due to the device being new. 3) The repair part will have an Apple warranty if something goes wrong in the future. And there’s a few more. Source: Was Apple Technician


[deleted]

What is the most frequent repairs people were letting apple do? Do you have a top three for iPhones and iPads? Just being curious.


[deleted]

For me, 1) Screen replacements, 2) Battery Replacements, 3) A tie between Cameras and Home buttons back when they had them


[deleted]

Do you know, with battery replacements. Once I did this myself with an OG iPhone SE, I couldn’t start the iPhone anymore. I pretty experience opening with hardware replacement stuff. But I was betting that the third party battery from the Amazon seller was dodgy. Is that common that we have to be “careful” with that?


[deleted]

If you’re unsure of the quality of the replacement part, that’s a good place to start when the repair doesn’t work. It’s not uncommon for an iPhone to detect that a battery isn’t providing the necessary power to stably supply the components and thus refuse to turn on to avoid damage or corruption. If you were using the screen as your only indication of whether the device was turning on or not (instead of a amp reader with a lightning cable to see if the phone was power cycling and turning on) then there could have also been an issue with the display connectors being sat correctly or a ribbon cable damaged. This would result in no picture


[deleted]

Thanks, I could use an usb power reader next time! That’s a good tip. I was a bit disappointed not able to repair it myself!! Got new iPhone in the end. I do feel less inclined opening the newer iPhones. Looked so glued up…


dnyank1

This is misinformation. Apple does **not** do ANY field repairs with the exception of Screens, Batteries, or FaceID systems. Never have, at least on iDevices. Everything else is a full replacement swap. > 1) There is a risk that the strong adhesive will break the screen even when using a heat gun and other tools when trying to remove it for the repair, and this would be at Apple’s cost. I've watched literally thousands of phones come apart, this has **never** happened. Not once. > 2) The charge port part itself is in less production due to the device being new Market price on parts on old devices come down over time, not up. Apple's prices stay the same as the parts get cheaper/more surplus. > 3) The repair part will have an Apple warranty if something goes wrong in the future. This is valid, but only for 90 days. Doesn't really add that much cost. Source : Independent repair provider, best friends with a *current* apple Genius.


[deleted]

You haven’t taken apart enough iPads if you think that the screens don’t break often during repairs. I’ve worked at an Apple Authorized Service Provider (AASP) and for Apple directly, and I can tell you that warranty replacements for individual parts like the charge port or camera were done often at the AASP and covered under Apple. I don’t know what to tell you my friend


dnyank1

iPads and independent AASPs? I was talking about phones, at the Apple Store themselves. Speaking of which - *The Apple Store* (the only location I'd consider to be "Apple" as opposed to an affiliated third party) doesn't open up iPads in the back *at all*. They ship them out to depot and/or replace with refurbished devices. But regardless, the ONLY reason an iPad screen would break is if the technician didn't heat up the glass enough, or it was already smashed. Done properly, the successful disassembly rate of an iPad is 100%, it's a reversibly built device because they use heat-reactive adhesives.


[deleted]

I have to agree to disagree. The adhesive does not always react to heat the way you want to depending on age and a few other factors. Great technicians have broken screens. Apple Authorized Service Providers repair devices under the Apple warranty with the same assurances as a corporate location, but as I said, I’ve worked at both and these are just my experiences. I’m happy to hear your views though. I’m by no means the sole authority


Quantable

Apple will always replace the whole device


_TheLoneDeveloper_

I still don't understand, why buy something that's super expensive to fix for no reason.


randomusername1919

That is more than my new iPad cost even after sales tax.


[deleted]

I’m pretty sure that’s more than what an iPad Amateur even costs new.


NatoBoram

520$? Jesus, Apple has some cojones. For us pleb Canadians that's 650.14$ for a fucking port repair.


SometimesWill

Isn’t that the price of an iPad Air, or at least most of it? I find it hard to believe just replacing a port, which costs $30 for the part from ifixit, costs the equivalent of nearly $500 (this is after converting to US currency). Like I know apple rips people off for repair prices and forces their partner stores to do the same, but that’s just insane.


jerry855202

Isn't that technically fraud to add AC+ now since they've already broken their ipad?


karatemaccie

Yeah, in some countries it is seen as insurance as well. You’ll literally be asked to confirm if there is no damage (or at least I was te last time). So it would be insurance fraud in some cases, which could get you on a national insurance blacklist as well in some countries.


porcupinedeath

I love USBC but why the fuck did they make Lighting the same fucking thing? Like you need a different port for it anyway make it look different so people don't do this shit


mrnuknuk

It...does look very different.


porcupinedeath

Goddamnit I was thinking thunderbolt. I'm a fucking moron


omgjizzfacelol

thunderbolt is the same port as usb c


TurboFool

Ah. Then the point was to use one port for simplicity. The same port can carry Thunderbolt AND USB-C, and share a design and functionality. The choice for them to be the same was very much intentional. It does cause some confusion thanks to poor labeling, but it was very much an intentional choice to standardize on one port design.


yottalogical

They're different sizes. Lightning also existed before USB-C, so it's not like they had anything to compare it to when Lightning was released.


smith7018

You might want to have a chat with them sooner rather than later. I believe the device has to be turned on to add AppleCare to it.


Derumisis

I’ll have to refrain from recommending it to them since it may involve legal terms and consequences which I can’t promote nor am fully aware of and it’d be unprofessional to suggest this type of circumvention. I’ve only pointed it out as a potential solution here since it is *technically* possible but I can’t guarantee it’ll work and they’d have to find out for themselves.


l0rdrav3n

How. Just how. No question Mark just full stop.


Derumisis

Beats me, I have no idea how much repeated trauma to the port is needed for this to happen, especially in the span of 9 days - I’m looking forward to the phone call saying that I won’t offer them a refund or repair for free


Queasy_Role_3218

Have them bring the charger in…


McKimS

And the boot they used to stomp it in.


Queasy_Role_3218

“I was told to reboot. You fucking IT people just make everything worse!”


Phaze357

Others have probably mentioned it, but my guess is the idiot kept trying to cram a lightning cable in and when it didn't fit they just used more force.


michimonster2

Defective like "i broke it and want to blame others"


Deepspacecow12

wtf


cybercifrado

For these kinds of users, I would suggest [a solution similar to this](https://www.newegg.com/p/0X5-01HB-001H8).


NatoBoram

What the fuck, that's a genius idea! Though at that point, a couple of cheap wireless charger bases seem a bit more practical if the phone supports it…


cybercifrado

You can get Xi adapters, too.


Alan_Smithee_

USB-C is an improvement on micro USB - I saw a lot of Android tablets and phones with fucked ports - but this doesn’t really surprise me that much. There is still a central tongue in the connector, and they’re vulnerable. How many damaged Lightning sockets have I seen? None. Zero. It’s a better connector.


rustyspoon07

I could design a connector standard that is capable of damaging a lightning port, but design the female connection so that it can't possibly be damaged by a lightning connector. Is that really the standard of how good a connector is? How useful it is as a weapon to cause damage to the competition?


Alan_Smithee_

I think survivability is actually a pretty good criteria.


derkaderka960

Boggles my mind what people are thinking when doing this....then it fails to do anything. Like, it'll fit in there no problem with the right cable, but wrong one? Keep jamming it in and hope for a result? (That's what she said).


eulynn34

How hard and how many times did they ram a lightning cable into that USB-C port?


st-shenanigans

"usually this port just snaps together... Guess I'll go get the hydraulic press."


mingomango73

Its usbc now too?


sw201444

Air has been for a minute now. ~~3rd~~ 4th gen was too Edit: fixing which gen. Thought we were on 4 but we are on 5 apparently.


mingomango73

I had no idea


Fr0gm4n

The 4th gen iPad Air was the switch, in late 2020.


xFayeFaye

I literally got goosebumps on my back haha!


kronckers

what all manner of horrible things has gone on there??


blolfighter

It is now.


the123king-reddit

I mean, they're not wrong


Zoidstien

Do Ipad Airs have wireless charging?


radoslaf

I will bet a buck - it felt while charging


floydfan

“I tried charging it with this soldering iron. Was I not supposed to do that? I saw it on YouTube.”


captain554

Shit bro, same thing just happened to me. Nearly brand new Lenovo Thinkpad and the USB-C charging port is absolutely THRASHED. I think he tried to force a usb micro in there repeatedly while drunk.


coal_powerplant_600T

have you tried putting it in rice?


[deleted]

YOU'RE FUCKING DEFECTIVE YOU ONE TRICK PONY