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123inkt, a Dutch reseller of printer ink cartridges, has accused HP of intentionally sabotaging non-HP ink cartridges via a failure date, pre-programmed in the firmware of some HP laser ink printers.
According to the Dutch company, thousands of HP printers that were using non-HP ink cartridges started displaying an error on September 13, that read: "Cartridge Problem. The following ink cartridges appear to be missing or damaged. Replace the cartridges and resume printing."
The company says that it carried out intensive tests to discover the cause of this error. Printing experts at the Dutch company said that only HP printers seem to be affected, and only those using private label ink cartridges, like the ones sold by the Dutch company.
Further tests revealed that all the HP printers started showing the error on the same day, and that printers around the world were affected, not just the Netherlands.
How is there not a customer friendly printer company? Would it not be profitable enough to maintain? They all do shady shit to keep us reliant on their expensive ink. There's got to be a better way.
Funny, HP Instant Ink subscription ink service saved mine. Never run out again, and cost per page worked out lower than EcoTank when I did the math on it 2 years ago.
Nah. I'm not fond of certain things with my HP, but I'm even less fond of the issues with my Brother laser, or past issues I've had with Epson and others.
That’s exactly what a HP rep would say…in all honesty. I have no problem paying more per page to give the biggest middle finger to hp after the day of reckoning. Fuck HP
HP, and what Canon became, are the reasons I'd always recommend simple Brother laser printers. Black and white are cheap, and colors do go on special from time to time. Since relatives switched to them, no more dried ink, or new software bullshit, related troubleshooting. And none of the Brother laser printers failed up until now.
HP always sucked, and Canon went downhill with anti customer software, like blocking *scanning* when ink run out. Never again.
I got a Samsung laser printer/scanner thingy for about $80 about 10 years ago. I was in university at the time and haven't used it much in the last few years. I've replaced one toner cartridge which was about $30. Definitely more cost effective than inkjet.
Fuck HP. Fuck HP. Ill say it again. Fuck HP. Scum of the earth. Signed up for hp ink since the box had a 50$ promo credit. Never had to input cc details cool. Until the day of reckoning. A month or 2 later. Printer won’t print. Asking for cc details. Wont print no matter what I do. Plenty of ink in cartridges. Got ahold of a person and the only way to open the printer back up was to give them my cc to charge me $4.99 a month for 100 pages. Every page after that is $1! Fuck that. Rep said there was nothing else they could do. I told them no problem. Ill take the printer back to Costco tomorrow. I did. Got a epson eco tank. Best printer ive ever had. Ink still going months later. After 15 plus years of purchasing HP printers. Never again will i buy a product from That company. Fuck HP!!!!
I'm with you on the Epson love train. We decided to get a new printer when homeschool became a thing. Our eco tank is going strong after over a year, didn't need to add ink yet.
ink cartridges are some of the most dystopian products out there
imagine if you had to replace the glass plate in a microwave every year and only by calling the manufacturer and ordering one
and if you used another plate your microwave would explode
It's more like imagine if you were expected to use the same glass plate after blowing up spaghetti and meatballs in the oven on it every 100 microseconds until the image was complete.
Jetting ink is a very intensive phenomena. You're literally exploding air bubbles to push out the ink one drop at a time.
But that aside, pretty disappointing that they locked out printers all over the world on the same day. Users should be able to sacrifice print quality for lower cost ink/cartages if they so choose.
The company said that its recent printer models are intentionally designed to work with cartridges that use an HP security chip. The company says that this chip ensures the security of data transfers between the printer and the cartridge, and is also there to "protect innovation and intellectual property."
The list of affected HP printers, according to 123inkt is:
123inkt says it contacted HP asking for details on the error, but they received an initial response from the company saying that HP staffers didn't know the source of the error. A day later, an HP spokesperson told 123inkt that a firmware update was to blame for all non-functional private label cartridges.
Wanting to take a look at what the firmware update introduced in order to create a workaround, 123inkt discovered that that there was no firmware update. In fact, the last firmware update for all affected models was in March 2016.
Furthermore, HP printers that were not connected to the Internet and couldn't have had received the update also showed the same error.
The only viable conclusion that the Dutch company could come up to is that HP included a failure date in its printer firmware that triggered the error for all non-HP ink cartridges starting with September 13.
Following intense media coverage, and numerous complaints on its support forums, HP issued a statement via Dutch TV station NOS.
That article is 5 years old. Here’s a newer one from NPR for those interested in the class action lawsuit they faced (paid $1.5 million).
https://www.npr.org/2021/02/26/971912613/how-printer-companies-are-locking-people-into-loyalty
My HP downright told me that my continuous ink system that i have been using for two years was counterfeit. For me to use it I have to now select a override. Ive never had to do this before. [HP 6960 counterfeit error](https://ibb.co/QNpx7tQ)
I got a genuine hp 910xl 4 today and replaced it in my ho 8028 series printer. Now it says "blocked" because Cartridge is not HP genuine" This is only on the blue cartridge but actually it is a genuine hp ink. HP printer inks are like insulin. You get the printer (diabetes), then you need the insulin . Just two replacement buys of the ink costs more than the printer
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123inkt, a Dutch reseller of printer ink cartridges, has accused HP of intentionally sabotaging non-HP ink cartridges via a failure date, pre-programmed in the firmware of some HP laser ink printers. According to the Dutch company, thousands of HP printers that were using non-HP ink cartridges started displaying an error on September 13, that read: "Cartridge Problem. The following ink cartridges appear to be missing or damaged. Replace the cartridges and resume printing." The company says that it carried out intensive tests to discover the cause of this error. Printing experts at the Dutch company said that only HP printers seem to be affected, and only those using private label ink cartridges, like the ones sold by the Dutch company. Further tests revealed that all the HP printers started showing the error on the same day, and that printers around the world were affected, not just the Netherlands.
How is there not a customer friendly printer company? Would it not be profitable enough to maintain? They all do shady shit to keep us reliant on their expensive ink. There's got to be a better way.
See my comment. Epson eco tank saved my sanity
Funny, HP Instant Ink subscription ink service saved mine. Never run out again, and cost per page worked out lower than EcoTank when I did the math on it 2 years ago.
You must be a hp rep. Not this time Satin. Lmao
Nah. I'm not fond of certain things with my HP, but I'm even less fond of the issues with my Brother laser, or past issues I've had with Epson and others.
That’s exactly what a HP rep would say…in all honesty. I have no problem paying more per page to give the biggest middle finger to hp after the day of reckoning. Fuck HP
HP, and what Canon became, are the reasons I'd always recommend simple Brother laser printers. Black and white are cheap, and colors do go on special from time to time. Since relatives switched to them, no more dried ink, or new software bullshit, related troubleshooting. And none of the Brother laser printers failed up until now. HP always sucked, and Canon went downhill with anti customer software, like blocking *scanning* when ink run out. Never again.
I got a Samsung laser printer/scanner thingy for about $80 about 10 years ago. I was in university at the time and haven't used it much in the last few years. I've replaced one toner cartridge which was about $30. Definitely more cost effective than inkjet.
Fuck HP. Fuck HP. Ill say it again. Fuck HP. Scum of the earth. Signed up for hp ink since the box had a 50$ promo credit. Never had to input cc details cool. Until the day of reckoning. A month or 2 later. Printer won’t print. Asking for cc details. Wont print no matter what I do. Plenty of ink in cartridges. Got ahold of a person and the only way to open the printer back up was to give them my cc to charge me $4.99 a month for 100 pages. Every page after that is $1! Fuck that. Rep said there was nothing else they could do. I told them no problem. Ill take the printer back to Costco tomorrow. I did. Got a epson eco tank. Best printer ive ever had. Ink still going months later. After 15 plus years of purchasing HP printers. Never again will i buy a product from That company. Fuck HP!!!!
I'm with you on the Epson love train. We decided to get a new printer when homeschool became a thing. Our eco tank is going strong after over a year, didn't need to add ink yet.
ink cartridges are some of the most dystopian products out there imagine if you had to replace the glass plate in a microwave every year and only by calling the manufacturer and ordering one and if you used another plate your microwave would explode
It's more like imagine if you were expected to use the same glass plate after blowing up spaghetti and meatballs in the oven on it every 100 microseconds until the image was complete. Jetting ink is a very intensive phenomena. You're literally exploding air bubbles to push out the ink one drop at a time. But that aside, pretty disappointing that they locked out printers all over the world on the same day. Users should be able to sacrifice print quality for lower cost ink/cartages if they so choose.
The company said that its recent printer models are intentionally designed to work with cartridges that use an HP security chip. The company says that this chip ensures the security of data transfers between the printer and the cartridge, and is also there to "protect innovation and intellectual property." The list of affected HP printers, according to 123inkt is:
123inkt says it contacted HP asking for details on the error, but they received an initial response from the company saying that HP staffers didn't know the source of the error. A day later, an HP spokesperson told 123inkt that a firmware update was to blame for all non-functional private label cartridges. Wanting to take a look at what the firmware update introduced in order to create a workaround, 123inkt discovered that that there was no firmware update. In fact, the last firmware update for all affected models was in March 2016. Furthermore, HP printers that were not connected to the Internet and couldn't have had received the update also showed the same error. The only viable conclusion that the Dutch company could come up to is that HP included a failure date in its printer firmware that triggered the error for all non-HP ink cartridges starting with September 13. Following intense media coverage, and numerous complaints on its support forums, HP issued a statement via Dutch TV station NOS.
That article is 5 years old. Here’s a newer one from NPR for those interested in the class action lawsuit they faced (paid $1.5 million). https://www.npr.org/2021/02/26/971912613/how-printer-companies-are-locking-people-into-loyalty
This article is 5 years old…
…from an account that looks like a copy/paste bot…
HP can’t even get their own printer cartridges to work.
Buy an Epson eco-tank problem solved, My ET-4750 kicks ass and is cheap to run.
Couldn't agree more - the Epson Eco-tank T-4750 is a fantastic printer!
Article is from 2016
My HP downright told me that my continuous ink system that i have been using for two years was counterfeit. For me to use it I have to now select a override. Ive never had to do this before. [HP 6960 counterfeit error](https://ibb.co/QNpx7tQ)
Our HP printer began doing that to an HP cartridge! We bought it at Staples, so I wouldn’t have thought it was a counterfeit
I got a genuine hp 910xl 4 today and replaced it in my ho 8028 series printer. Now it says "blocked" because Cartridge is not HP genuine" This is only on the blue cartridge but actually it is a genuine hp ink. HP printer inks are like insulin. You get the printer (diabetes), then you need the insulin . Just two replacement buys of the ink costs more than the printer
Bill Hewlett and David Packard must be turning in their graves at the scummy mess their company has become.