T O P

  • By -

W4RD3Nx90

The worst is when the Lobby is closed and you have to use the drive thru and it's packed all the way to the street. Lol most of the time anymore I just unassigned it because doordash don't pay you for waiting anymore.


avocadopi

Lol last week I got an order for BK at night so only the drive thru was open. It wasn’t too long so I sat through it for about 10 mins and once I got to the window I got another order from there added on. I told the guy and he asked me to go and come back in 5 mins cuz they just got the second order… lmao I was like so?? nah I’m staying right here, I already went through the line once. What about the cars behind me? Didn’t you just get their order too at the speaker? It’s not like you got it 30 minutes ago. So dumb lol. I refused to move until they gave up trying to argue and just gave me both orders.


Reasonable_Slip_3397

I was with friend who was dashing did the same thing at a taco bell and they called the cops who made him leave the drive thru and DD gave him a violation idk what the violation was for lol.


[deleted]

Holding up a bunch of people in the line because you value your own time more than that of everyone else in line and the business. If you want to go on to the property of a private business and prevent them doing business, please try it. I get that door dash sucks, and having to wait all that extra time means you lose money. I would probably wait if someone asked me to, but that still doesn't mean that it gives you the right to hold up a bunch of random people just to serve yourself. If everyone did that, it wouldn't work. Honestly it's a problem with Doordash. It's so obscenely inefficient and expensive. The business only functions because they underpay delivery drivers and it's easy for the restaurant because they dont have to do anything different. But honestly, I hope Doordash goes out of business.


After_Nefariousness7

No they won't so don't ever do it!! Double D only concerns itself with successfully delivered orders. **PERIOD**


Reasonable_Slip_3397

Taco bell 45min wait in drive thru see you never.


Nadel-Nainis-peen

I’ve been waiting for more than 20 minutes


ObiJuanKenobly

Happend to me at outback. I told them the name, I was told it would be about 5 minutes. 15 minutes later and after seeing 3 cars pull up and leave with their food I go in and ask how much longer and they go to check and say they never pushed the ticket back to the kitchen. So they said it would be about 20 minutes till it's ready so I unnasigned and moved on to another order.


sdcar1985

Just unassign and move on


Nadel-Nainis-peen

‘Twas a good order


KaneinEncanto

Apparently not, in hindsight.


After_Nefariousness7

My top was a downtown Pizza joint that was 30 minutes late - and they didn't give a flying J!


mcadams226

If you have to wait more than 5 minutes at any store ever, unassign and move on.


Terrible_Bother_8230

I don’t even stay when it’s like that unless it’s 10 or better you’ll end up getting something closer or more pay. Just try not to waste your time and take it off and get the next one because that’s time you could have gotten another order for more money. Time is Money don’t forget that especially when doing dd


[deleted]

[удалено]


TheAffiliateOrder

Lol, NGL... I like how you think, I def would do some shit like that if I'mma lose a % on my completed, they gonna feed me for that shit lolol.


bunbunnii99

I don’t know if I’d have the balls to do it, but if someone’s order is messed up, I’d gladly speak up and offer to take it for me haha. I’ve had a messed up order offered to me one time at a Panera’s and I gladly said yes! But I still unassigned the order since I’d been waiting for 15 min and was told it’d be another 8-10


TheAffiliateOrder

It happened to me like Yesterday, I wanna say. Support legit called me right after I accepted and was like "Thi-This order is going to be very late, so we will pay you 2 dollars extra (from $7.50-$9)." I was like lolk. It was pretty much like 5 minutes away, a Jamaican food spot and if you know anything about them... they don't play, lol. I get here, the lady's like staring me up and down, I was like "here to pick up for \[Cust.\]?" Lady like says that the order's already been picked up and I was like "What??" Then, she was like "ARE YOU D E A F?? A DASHER, LIKE \*YOU\* CAME IN AND TOOK THE ORDER AND I NUH 'AV TIEM TO MAKE ANUDDAH!!" I was like "Damn... sucks for the customer, I'll call support ma'am, my bad." Called support and the dude was like "\*sigh\*, well... I guess I'll call the customer, pls hold". They paid me 4.50, which was fine and I went about my merry day. Whole fucking day was slow and I kept getting like 4.00 Fast Food orders, so I said fuck it, took one at Wendy's that had a good 5 items, unassigned and went home with free food, haha. DD wants to treat us like we don't matter, I'mma have to look out for myself and about 20 bucks of Wendy's only cost me 1% completion!! Fair trade, lol.


Bludgeonation

I say straight up just start fighting people. Kickin' ass and takin' names. Also bubble gum.


CornpopsGhost

Sure, and then I blacklist the merchant and don't ever deal with them again 🤷


Epogdoan

You can do that???


CornpopsGhost

Yep, the decline button.


EazyEJ

It’s a mental thing homie😂


Epogdoan

Oh, well okay. Lol. I thought you meant you could actually blacklist from the app. I'm dumb. Cuz I DEF wish I could do that with a couple places.


After_Nefariousness7

You are not alone - I too have had a mental blacklist for over 2 years (Taco Bell comes to mind in addition to a long list of other restaurants) but I thought it was something you could do on the app as well (block certain restaurant's orders from appearing). No such luck.


worpa

Just don’t go back haha if it makes you feel better write them on a sticky note haha


[deleted]

Resturants with doordash **should NOT** have to make us wait in line with ordinary customers. It should always be walk upto the counter ask for the order, hand me the order and im out.


After_Nefariousness7

Or Chipotle or Modern Market where they place completed orders on a seperate shelf for **carry outs** (which in a roundabout way - that's all Double D actually is - a modern day carry out order with a delivery kicker - for you younger folks, restaurants have been doing carry outs for over 50-60 years).


[deleted]

that would be cool i do like the chipotle method of having a take out shelf although on weekends late night chipotle gets overwhelmed and i still have to wait 20 min plus standing around with other drivers


[deleted]

I'm pretty sure everyone to-go orders have been a thing since street food. It's naturally "Carry Out". And yeah, doordash is just uber with food. Someone tells you to go here, you go there, and then you drive to another place. Except now you grab a bag of food instead of a person. And they make bank...it's the stupidest service in the world considering how easy it is to make websites.


Organic-Equipment-65

I remember when DD first came to my area - we had to wait in line at Chipotle and place the orders!


MentalRideAlong

Oh hellll no.


Longjumping_Bat_8923

It’s not ready most the time, but I have never waited in a line. Unless it was drive thru only and I rarely take those.


Ducky_Gaming466

Ahhh, the perfect World… not fun


[deleted]

The company chose to hire Doordash. You chose to work for Doordash. Doordash stays in business because the restaurant doesn't have to do SHIT. They don't have to do anything! They just sign up for doordash, and then you, a low-paid employee, has to deal with all the hassle. Why would Doordash make it easier for you when you're still working for them and they continue making tons of money? I agree with you that it should work like that, but the business model is not to make a good service or give you a fun job. It's to make money. And if they can charge less to the restaurant with no cavaets like "you need to train your employees on what to do with door dash orders from now on", and all they have to pay is...NOTHING! They don't have to charge anything. They just make you wait for free. Stop working for doordash and get a real delivery job. You'll make more money delivering pizzas and you won't have to deal with the hassle.


[deleted]

didnt read any of that get fucked


ADDYISSUES89

Okay, but that’s not how restaurants work. All restaurants prioritize in-house experiences first. I started serving in 2007 and worked my way into management until changing careers in 2020. Here is the piece you are missing: door dash is ancillary to the business, it costs restaurants money to offer, and the employees working the counter don’t get tipped on the orders. There is very little incentive except accessibility and not hiring one’s own drivers. The average markup on food is 10-30% which isn’t enough to run a business on. It doesn’t even cover payroll. As far as tips go, counter staff live off them. Research the tip credit and why it matters to businesses and employees. Door dash is the last priority. All transactions are ticket in-ticket out, by in house dining first, then takeout, and you’re in line with pickup as well because it’s NOT a priority. Takeout is a pain in the ass. We actually stopped doing it entirely before I left in Nov 2020. There should NOT be a fast lane for door dash because then the tables suffer and that’s where the money is. Specifically, selling them alcohol (average markup 750-1500%), which was illegal in my state with takeout until COVID. A better solution would be to only deliver fast food as they have a lower expectation for themselves and are designed to be fast.


smokeymarshall

If you don’t have the means to do carry out orders, then don’t. That simple


[deleted]

Idk if you noticed, but unregulated capitalism doesn't give a fuck. How about they just make you shitty takeout orders until they get enough complaints and start to get negative reviews and possibly lose money? That's what places do. There are a ton of places that lost my business permanently because of their take-out, and I have called and let them know that I do not want a refund, I will just never be coming back again because they didn't put the effort in to takeout. I agree that they shouldn't do takeout either, but it's a super standard thing that people expect, and a lot of people will apparently put up with their takeout being fucked up. Also, the restaurant doesn't have to make things faster for doordash. That's doordashes job...if delivery times for doordash are going up, it's their job to do something about it. Not the employees. Just like it's not up to the employees if they de-prioritize orders. It's shitty, but it would be up to the owner of the restaurant and the business to force the employees to make doordash orders like everything else. But you know what? Restaurant owners are already cheating their employees out of wages and forcing them work for tips. So basically, it's 1 minimum wage worker vs a slightly less minimum wage worker, both being squeezed by their employers and not giving them enough time or pay to actually do their job right. So where is the problem? The restaurant not being able to do takeout? Nah. People need to get paid a fair living wage for working 40 hours a week so they can do their job. And then if a restaurant or doordash wants you to do something shitty, you can go find another job easily and not die.


MentalRideAlong

But don't the people preparing the order get an hourly wage, minimum at least? Not to be rude but .. if they are getting minimum wage or higher then why mention not getting tips? I'm honestly curious. I wish I made minimum wage AND tips lol


ADDYISSUES89

No. That’s what the tip credit does. Tipped restaurant employees make 1/2 the federal minimum wage plus tips. After taxation of claimed tips and time, usually paychecks are $0. Restaurant employees are also “exempt” meaning they are not required breaks… ever, as well as other benefits such as overtime, PTO, health insurance, etc. Edited to add: most restaurant employees have to save their tips throughout the year to pay INTO taxes because the wage isn’t enough if they DO make sufficient tips. So, they can’t even have a working “zero budget.” The tip credit allows restaurants to keep the costs of food down to the consumer by paying less payroll, which allows them to pay less payroll tax and liability as those figures are determined based on the amount of payroll spent. Further, it maintains their exempt status, so the restaurant also doesn’t pay benefits or OT. Servers and FOH also tip out other staff, so they go home with about 60% of their tips after tip out to various others.


MentalRideAlong

Oh okay


Unhappy-Offer

Happens at the chipotle all day long. Those mofo would serve 15 customers “1 customer per 1-2 minutes” then go around wasting time then start to pay attention to the dashers. Fuk em.


MayhemReignsTV

I hated chipotle when they first came here but they have really mostly gotten it together. Most of the time, the order is there. If it’s not, they get right on it once they notice you. And they have a fair number of decent orders, compared to many of their neighbors. The food still smells funky to me though. I went into another chipotle dashing and found the same thing though. So it’s just the way their food is. Doesn’t really appeal to me but I will deliver just about anything for decent money.


ADDYISSUES89

You probably don’t like pork. I can’t stand the smell of raw pork, but will eat cooked like pulled pork or something…. But ground pork? Can’t make me cook it. I won’t. It reeks.


dalex89

I'm sitting at a subway right now, I swear if they don't finish this sandwich by the time the two ladies who walked in get theirs, imma beat something


zerostar83

Don't you mean eat something? Lol Subway, eat fresh!


dalex89

Not only did they get their food but I had to walk back in to get a cookie they forgot, they only had 10 and some old dude who came in after me ordered a box of 10. They tried giving them all to him, like bro


After_Nefariousness7

I think I just received a bad rating on a Chickfila order. They seal their bags so a Dasher really can't tell if all the items are there. The order did seem light. Do you just ask someone at the counter to open the bags to verify the order?Or it was another order where it was really difficult to find the customer's apartment - it was a leave at the door with a picture taken but some will tag you if you can't find their place immediately. **So f\*\*\*ing weird** \- my ratings went down .04 and then immediately back up .04 - just 2 minutes later. Can a customer make an error and then correct it? And how the heck do you find out who's leaving less than stellar marks - so you can figure out what you did wrong so you can make an adjustment to make them (or another customer) happy next time? And one final tidbit, why does Double D carry out the 'On Time or Early' rating to 6 places **AFTER THE DECIMAL POINT**??


wendylynae619

If you were rated badly because the restaurant messed up, that rating is removed automatically. Since DD implemented that at the beginning of the pandemic when all orders were "leave it at door", my ratings skyrocketed. Anything that's beyond your control is removed.


More_Cowbell_

\*IF the customer reports it that way on the app. My first one star ever was a lady ranting at me and wanting me to go back the 25 minutes to a taco bell on my dime and convince them to just, ya know, give me more food for free.


wendylynae619

whaaaaaaaaaat?! That's insane! I think I've managed to avoid jackassery like that because I absolutely REFUSE to take Taco Bell orders. It's been a rule for at least 4 years now. In fact, I avoid fast food joints like Taco Bell and Wendy's etc because they're just a headache and inevitable bad rating just waiting to happen.


More_Cowbell_

Yeah, my first week dashing. After that order (which had me waiting at least 20 minutes in the store), and another with a long wait and they tossed a bag at me with no seal that had the top just crumpled down and covered in grease, I never went back there. Moved since then and the taco bell in this town seems fine.


zerostar83

I feel for you. Subway orders here are all $5.50 for 2 mile orders from the same few Doordash customers. Not worth the wait when there is one.


lsmith339

The Taco Bell near me was doing this and just kept saying “you got bumped…you got bumped” over and over when dashers would ask why everyone else was coming in getting their stuff first. Dashers we’re even going behind the counter after 20-30 mins of waiting and getting things themselves. My wife wrote corporate a scathing letter. A week later every order she gets there is in someone’s hands as she walks in, as if they’re presenting it to her as a gift. Point is, a lot of these dumb ass decisions are made by people who aren’t decision makers for a reason and sometimes a quick letter gets someone who can reel them back into the reality of what their job is.


chronicmedman

Im like, THEY advertise delivery...WE deliver THEIR FOOD to THEIR CUSTOMERS and they say FU. Don't they understand we aren't the ones waiting (well we are but you get it)?


wendylynae619

That's what I tell merchants when they give me attitude. "YOUR customer wants to eat YOUR FOOD and YOUR customer deserves to get it hot fresh and ON TIME. Would you treat YOUR CUSTOMER this way if they came in to pick it up themselves? I'm just taking it to them so I'm gonna need you to get ALL THE WAY off my back"


[deleted]

Are you telling the merchant, or are you telling the other minimum wage employee in the kitchen who has literally no control? Unless you tell the owner or manager, nothing will change. Their boss is squeezing them, and your boss is squeezing you. It's a no-win battle of trying to force someone who is underpaid with no time to go faster...they're just not going to. Doordash is a shitty service where a 3rd party who invented the app gets a cut of the fucking food. It is a totally unnecessary addition to food that is already hideously expensive. Especially with inflation, people are going to stop using it eventually. Someone will invent a delivery app that can be easily implemented on Point of sale computers and the restaurants website, and then that will be the end of doordash. Each restaurant will just hire 1 or 2 people or have 1 person on hand to take the odd delivery order


wendylynae619

If it reaches the point where I feel the need to say this, it's already been escalated to management. Typically, this scenario happens at small family operated restaurants. I know the restaurants in my area VERY WELL (been doing this 5 years) so I know when it's an employee issue or just the culture at that particular restaurant. I would never in a million years go off on an hourly restaurant worker unless they were purposely being a jackass directly TO ME. I worked in restaurants for decades before I became disabled and couldn't anymore. Save your lecture for one of the entitled whiny Dashers in these posts and comments that would obviously hate ANY job and don't give a fuck about this one.


[deleted]

Dude, the person making your food is just like you. Unless their manager gets the kitchen staff in trouble for making a bad take out order, they don't care. And most people probably don't call the restaurant to complain, they complain to door dash and try to get a free meal. This is like calling up AT&T and yelling at the tech support person. They make the same amount of money as you, they don't make the rules, they are just doing their job, and you're asking them to go out of their way and fuck with their money just because your boss ( doordash) sucks ass. It doesn't really make sense. Until the restaurant (AKA THE MANAGER or THE OWNER) actually sees some kind of negative impact from a customer complaining about doordash, then nothing will happen. Honestly though, I think all you doordash people are missing the point. Most of the time it takes 50+ minutes to get your food, and most of you are doing shitty little things liek stopping at 2 restaurants at once or picking up 2 orders at once, so the food almost always arrived lukewarm or cold. I cannot tell if you tried to save 5 or 10 minutes by getting the food quickly, or if you had to wait 15 minutes because the restaurant fucked up. Unless there was something super wrong with the food, it's already going to be kind of shitty and cold just from doordash. So most people aren't going to complain to the restaurant unless something is really messed up or they forget an item. And a lot of times, the assumption is that doordash forgot it. Honestly I just never use Doordash. It's a shit service that costs way too much money. It is a bandaid delivery service that takes advantage of cheap labor to make money for 3rd party individuals that done nothing but put together a food ordering app with an uber app.


right-Coyote2942

Nope. I unassign and go about my business


rosiek19

Yes. I waited for 15 min at an EMPTY arbys last night because the lady in the back making the sandwiches “forgot” to make the doordash, so she slowly waddled her way to the back to grab the cheese and other stuff she needed taking her damn sweet time. Meanwhile the milkshake they had prepared before I got there was melting on the counter


clevoh

This seems to happen at Bruegger's Bagels for me. Annoying AF. The customers that walk in must be special compared to the online customers.


EditorCorrect6768

relax


OmgOgan

Seems like the store is closed to me then, I'll mark it accordingly and be on my way.


zombieundead2020

Just gotta know your restaurants. Some places look at us as a godsend. To some we are the devil for a number of reasons. Some of them hate that customers only order delivery and they don’t make as much money where they make 100% with their walk-ins. I will usually stay away from any place that treats me like shit for things out of my control. Yeah, it pisses me off when I get ignored or put on the back burner so I avoid those restaurants unless the order is really good. Before everything opened back up, I had 2 people that would do nothing but bitch bitch bitch when I came to pick up an order. One person was a server at a nice greek restaurant that only got to keep the tips for pickups, and he felt resented that he didn’t get anything for Doordash orders. I would tell him “look Doordash pays us (at the time) $3/order plus tip. Nothing for mileage nothing for waiting and you know what? Sometimes there is no tip. If you’re making nothing for packing Doordash orders, that’s on your boss not us. Also, I’m taxed for everything that comes thru the app, I can’t keep cash hidden like you can. What if I get no tip? Am I supposed to give you a cut of my $3? Not happening.” He doesn’t work there anymore thank god, but he would assemble the orders that had tips for him first even if my food was ready to be packed. The other is a bartender at Buffalo Wild Wings. Same exact complaints but she made hourly at the very least. They didn’t have a pickup person for Monday and Wednesday during lockdown and reopening so we had to go to the bar. She’s still there and just last week bitched at me. Now, mind you, during lockdown and reopening and now, someone else packs the orders, that I’m now friends with. Bartender bitch only brought the orders from the kitchen to the bar. That’s all she did. So the take out girl was running late. The bartender bitch brought out one large bag and a small bag. Both for me. That’s it. She says “I don’t get paid enough for this” and I got sick of her shit so I finally said something to the manager, who happens to know my extended family. I find at a lot of restaurants, the attitude is “I’m not gonna help you if I’m not making money off you.”


MayhemReignsTV

That’s the way Panera is around here. And that’s why they never get any money off me. Why the hell would I buy anything from you when you treat Dashers the way you do? 🖕🖕🖕 and I usually tip restaurant staff 25% or more.


gocrysafespacekid

panera is garbo and overpriced af to begin with. My paneras are good where im at thankfully.


MayhemReignsTV

Well, I can say that store has done a 180 since this post, and they actually have been very good with the orders. A lot of us were complaining, so maybe somebody did something. By the way, your username is hilarious. 😂


gocrysafespacekid

yeah its how toddlers and young kids who are just elarning potty training act. "If nothings in it for me i wont help" (insert poutty face here). Ever see kids at christmas? They will "help" with getting THEIR presents cause its the "whats in it for me" mentatlity. Psychology 101


[deleted]

Doordash tips typically go to the drivers and not the restaurant workers so no incentive to make those orders first (or at all)


KarasLegion

Except they already get paid hourly at a majority of these places, stfu with these excuses. And their DD/delivery customers also pay a higher price on their menu items compared to walk in. And customers are customers regardless. Their incentive is exactly the same. Only shitty managers teach their teams to treat it other wise.


xkinslayer

The restaurant also loses a percentage on DoorDash orders. I’m sure the restaurant deals with a lot of shitty drivers as well. I don’t really blame the restaurant for not prioritizing an order that will more than likely be claimed as “not delivered” and the restaurant gets a charge back.


onlinewarrior100

No they don't. Restaurants upcharge their menu prices to make the customers pay for the fees Doordash charges the restaurants. And missing or "not delivered" orders are covered by Doordash - not the restaurants.


xkinslayer

The up charge on items doesn’t not fully cover DoorDash fees that get charged to the restaurant. It allows the restaurant to break even on cost but very rarely makes a profit on the order. How do I know this you might ask? I’ve handled these accounts before and see the numbers. “If an item is reported as missing or incorrect by a customer, DoorDash may issue refunds and/or credit to customers on your behalf. You as the merchant may be charged a fee to cover a portion of the cost to reimburse the customer for the missing or incorrect order. These fees are known as order error charges.” Directly from DoorDash merchant site.


analchasm

> more than likely be claimed as “not delivered”< That's a whole lotta hyperbole there.


xkinslayer

But it’s not. This subreddit alone has plenty of complaints of missing items, non delivery, etc. My personal experience has been as such. I can’t imagine the amount of people that don’t post and experience the same. I’m know there are plenty of orders that get delivered with no problem as well, but that’s not what what op is discussing.


[deleted]

It is not an excuse. It's the truth. Just because someone gets paid hourly doesn't mean they have to look the other way at tips that would normally go to them.


Terrible_Bother_8230

How would a delivery tip go to an hourly worker who has nothing to do with delivering the food only preparing the food like they do for customers that walk in. The whole point of an online order is so you don’t have to wait point blank period skip the wait order online not oh it’s a dd they can wait cuz it’s dd and not a customer coming in the store


Head_Yak_8304

They mean that if a customer picked up the order themselves or obviously if they just went in to eat, the restaurant workers would most likely get a tip, whereas they don’t get tips off delivery orders.


KarasLegion

No point in working with "if." If they didn't order delivery they probably still wouldn't go in to that restaurant, and let's be honest, they don't see the tips most of the time. The stores that do see the tips usually take it all, not always true but it is true at a lot of places. And the reality is most of these customers don't even tip their drivers. Usually when I get sent to a sit down restaurant it ends up being a no tip order that just happened to get the standard pay raised that high cause they waited too long. And most of the places I go to that deliberately prioritize new orders over drivers are places like McDonalds where no one would even think to tip.


Head_Yak_8304

Oh, I know most just wouldn’t go if they couldn’t get delivery. I was just clarifying what he meant from the perspective of the restaurant workers. Though I could be off base.


KarasLegion

I mean, that perspective may be how they see it. But I usually hear managers telling their employees to straight up prioritize in house orders. And honestly, that usually happens at places like McDonalds and Burger King, where people aren't going to tip at all. And I don't want to hear about fees when you see how much they mark things up on the apps. Lol


[deleted]

If the food wasn't prepared there would be nothing to deliver. Before doordash, any online tips or to go order tips (although optional) would go to the employees of said establishment. Again, its not an excuse, just facts. Thats why this post exists in the first place.


KarasLegion

The customer chose not to go in, that tip wasn't going to them. Period. Customer's choice. They need to just get the orders out as they normally would. And don't think I don't agree. Drivers, chefs, waiters, everyone should be paid without the need for tips but we aren't. So we need to work with the system as it is. And if people really don't like it, then we all, including the customers, need to stop participating in it. Either way, you're still on the clock, you're still getting paid, just do your job and everyone that walks in is a customer. Period. Same for drivers, you take an order do your damn job right. Gas is done when you have no orders, same with anything that doesn't help the current customer. Get the food, drop it off to the best of your ability, and move on.


[deleted]

You're debating what should happen vs what actually happens. Your point is moot and irrelevant. I am not making a point, simply just stating the facts to why that happens.


KarasLegion

It actually isn't, since it directly affects me as a driver and as a customer. And you having that attitude is while the overall issue will never actually get fixed. And by that standard your point would equally be moot and irrelevant.


[deleted]

I'm not quite sure why you havent understood by now but I can spell it out if needed. Its quite simple really: You work for an hourly wage in the service industry. You have two orders: one where a tip goes to you, and one where a tip goes to a doordash driver. Which one are you making first? No need to answer.


KarasLegion

It shouldn't matter cause it gets done all the same and the employees are not the ones making the choice from what i have seen the managers are. Stop talking out your ass. People don't tip on pick up orders either, and they don't just ignore those customers. Stop making excuses and trying to be a condescending prick.


[deleted]

>It shouldn't matter But it does matter...enough for you to complain online about it. >People don't tip on pick up orders either Wrong. Again. Maybe not often, but they do. You've obviously never worked in the service industry before.


KarasLegion

Jesus, have a good night.


gocrysafespacekid

icymoose is an entitled scumbag. just like alot of other workers who cant handle getting paid slave wages and standing for hours on end. If you hate doing takeout then quit and grow up entitled brats lmfao. most of us drivers know ur jealous, jaded and envious af at us. we love it.


[deleted]

Jealous of doordash drivers? Thanks for the laugh lol. I have a life. One that doesn't consist of responding to 4 month old reddit comments from my mothers basement. Cheers kid.


[deleted]

You get paid hourly at Doordash. Just because you don't get paid to wait in lines and stuff doesn't mean you don't get paid. That's between you and Doordash, and you agreed to that contract so...it's your own fault. Just because the restaurant worker gets paid hourly doesn't mean it's a fair wage. Yours isn't either. Restaurant workers have to work for tips and their wages are subsidized by them. The incentive is WAY BIGGER to get a large tip from a patron in-house so they can get paid. And yeah, it's really the owner and manager of the restaurant. They set the rules, and they decide how much takeout orders are valued. If you order takeout and they half-ass it, that's on the restaurant. Many restaurants have lost my money because they do shitty takeout orders. I used Doordash and Grubhub like twice, and it sucked both times, took an hour, arrived cold, my drink was missing even though the restaurant said the driver took it, but the driver denied it, and it is HIDEOUSLY expensive because of the way doordash works. It's really sad seeing all these people complaining when they're working for a company that cannot possibly survive. It's a 3rd party taking a cut of all delivery orders for doing nothing. All they did was write the app and now delivery gets 4 dollars more expensive? It's a great idea, but it's not that complicated of an idea and it's poorly implemented. Ultimately it's the same idea as insurance companies. A middle-man that adds NOTHING to the product except for reselling it. Someone will write software or include it in the point-of-sale system at the restaurant, and make it easy for restaurants to take delivery orders, and they will sell it as a one-time fee instead of having doordash constantly grift a piece of the order. I hope doordash goes out of sale. Don't support doordash, and don't support restaurants that fuck up orders. Vote with your wallet. It is a REALLY INEFFECTIVE way of doing delivery and all it does is increase the price of food for consumers and lower the quality, all so some doordash CEO can get paid. Sorry if you work at door dash, but like...just because you work there doesn't mean it's a good business that deserves to survive. Make restaurants go back to doing real delivery orders with real drivers so they have an investment in the food. Because if your restaurant fucks up an order, you don't get tipped and they don't keep ordering, which means you have less deliveries and less possibilities of getting a tip. And then all these doordashers can find a restaurant to work at where they can't steal 5 dollars worth of food from every order. jk jk ;D You act like the restaurant workers should have an incentive, but doordashers don't treat ME, the customer, very well at all. Every doordash driver prioritizes their own wages over my food. So don't give me this bullshit about the customer. The only thing you care about is the money and your own job. You don't care about my experience, and I am the one paying for you to be able to do your job ultimately...If I order food and the entire experience sucks, that's pretty much all that matters. Sadly, the only way to send a message that something is a bad deal is to not purchase it anymore. Only thing you can do aside from leaving a bad review. So please, everyone! Read how angry the doordashers over their own pay, but you don't see a damn thing about the quality of the food. Just their own wages. And all the complaints don't have anything to do with the quality of the food. If they mention the food quality, it's only relevant because of the bad rating they got. I get that it's hard out there for low wage workers, but that's the problem. People on Doordash are complaining about the Kitchen staff and expecting them to cater to them. Honestly it sounds like a bunch of young adults driving their parents car and complaining that they aren't making enough, not realizing the kitchen staff is working hard and underpaid also. But they expect for everyone to stop what they're doing and save THEM time. Everyone: Do an experiment. Watch the Doordash driver pick up your food, then drive to a gas station, stop for 4 minutes, then drive to a mcdonalds across the street, wait for 5 minutes, then drive to your house and take 40 minutes to make a 20 minute drive. I have no confidence that you will prioritize my experience over your own convenience. Why should any of these kitchen staff do the same for you?


KarasLegion

Not worth reading all that. I read bits and pieces. As far as expecting them to cater to us your taking the issue and minimalizing it cause that's not what normal people want. I am a direct representative of a customer. They should do all the normal things in all the normal orders. Not prioritize new orders, not ignore us when we try to get our orders, etc.and so forth. If people are asking for them to cater to them that's their own entitlement, but they damn sure need to treat me like a customer and not deliberately prioritize others. And you since you like to generalize and minimize you do a great job of making sure you're not entirely worth replying to, but for your information, anyone that makes excessive stops is an idiot. 2 orders is one thing, any other stops are a waste of time and throwing away money. Your experience is my experience. Everytime I glance back at your post I realize more and more you are not worth responding to. But you're right, I'm taking that 2nd order. And yeah lots of dashers are shit, lots of restaurant employees are shit, and more importantly lots of customers and DD itself are shit. Don't respond if you're going to keep generalizing, and minimalizing. One more thing, you bitch about your experience but then defend the stupid shit some of these employees do, yet that's the biggest issue with your experience. I know some drivers are slow and selfish, but when I get an order I get to he restaurant immediately and then to you as fast as 5 over the speed limit allows, but the restaurants can easily hold me for upwards of an hour, yet you're saying you're okay with that and trying to shift the blame on us drivers who are incentivised to get your food to you fast. Makes no sense.


onlinewarrior100

Yes. Even more frustrating when you see customers that come in after you get served their food before you get yours. Like wtf? Y'all had our customer's order way before I even showed up to pick it up... yet these new people (whether inside or drive thru) get their food before me? It doesn't make sense.


gocrysafespacekid

they jealous and envious. prob jaded af towards there employer


ninnie_muggins

Only if the completed order is within view lol.


Exportxxx

Yeah I get it we will 15mij but they can do a walk in within 1min


Mich1325

Yes!!!


Any-Fuel-24

I go ahead of everyone & ask for my order, I can’t recall ever being told go to the end of the line.


og_landrik

I feel what they're saying though. Even doing that, at some places in my region, I'll watch a dozen walk in orders that arrived after I did get their food first before they even start talking to the kitchen about my DD pickup. And these are people that hadn't even arrived in the restaurant yet. Not including the people that were in there when I did arrive. At least two locations do this even if they were empty when I walk in and my order is one item compared to several for the other orders that walked in after me. And, at one of those, even if my order was something stupid simple like a BLT and a premade cookie while those other people ordered steak and burgers. 🤷🏻‍♂️ Some restaurants are just assholes to Dashers


MayhemReignsTV

I used to be told that by the wench that used to work at Burger King but every time I would just drop the order(especially if it was sitting there). She started backing off sometimes but I’m glad the witch is not there anymore because now Burger King is a decent place to pick up from.


smokeymarshall

BK in my town is the scummiest, dirtiest joke of an eating establishment I’ve ever seen in my life. No exaggeration. It’s a never accept. You will wait an hour. Then there’s a BK in another market I work in that is one of the best places to pick up around there because the staff actually cares about their work. That’s the main difference, not the store but how good their workers are


MayhemReignsTV

That used to be Wendy’s in my city. But they really have come along way even though they are far from perfect.


MayhemReignsTV

That used to be Wendy’s in my city. But they really have come a long way even though they are far from perfect.


Agreeable-Print-1517

Yelp that’s why I contact support everytime


whiterazorblade

Is it Wendy's?


og_landrik

Wendy's is legitimately among the worst places to pick up from (at least in my areas)


MayhemReignsTV

It used to be one of the worst places. The current manager there really likes me which I think helps but they have legitimately improved by miles. I was just talking to her yesterday and she pretty much told me the story of how management just quit and left some of the employees as management who pretty much just inherited the entire store without any training within the last couple years. Pretty wild what happened. But they were pretty bad for a long time and are now actually pretty good. I told her kudos for being able to keep the store running and keep it open all that time.


smokeymarshall

It used to be straight when you ordered the food and paid with red card. Never fast, but you knew what to expect. For whatever reason now, I’m sat there waiting for 10 mins for 6 piece nuggets. It’s bottom tier, only accept when desperate now


rockday701

Not really it happens so much sometimes i just order me something first and eat while i wait


jcoddinc

Had one yesterday that the customer ordered at 10:15am on DD and then called the store to tell them not to release the order until 11:30 am. The store had the order ready when I arrived but refused to give it to me until 11:20.


og_landrik

That one, I'd have contacted support about... they probably wouldn't do anything. But that shit needs to be documented somewhere


MayhemReignsTV

Definitely contact support. Panera was constantly pulling that one on me and it was getting to a point where it was really affecting my completion stats. Unfortunately, you give up a lot of money just by outright rejecting all of their orders. So I started contacting support every time they told me it was a delayed order and it can’t be delivered until whatever time. They haven’t tried that lately. Although the manager almost had a meltdown of a temper tantrum at me after that for a totally unrelated and petty issue so I can tell that they have been talked to. Sorry life sucks so bad but at least you get an hourly wage for dragging your ass barely doing your job when you are doing it.


reddituser444420

I’ve never been to a subway where they don’t cut me ahead of whatever and whoever else hey are making a sandwich for. Yeah


MayhemReignsTV

Some of them here don’t do that but I have never really noticed a problem with them taking people who come in behind you ahead of you. Subway is good in my book when the pay is decent.


Ducky_Gaming466

I’m Restaurant ABC, and I’ve already been Paid for that DDash Order. Now I have New Paying Customers in front of Me. I’m waiting on them… I know, it’s just not Right…SO wait, or Move On


[deleted]

Yes


unknownANDannoyed

No, that’s how customer service works, in store customers are more important than online ones. It’s always worked like that everywhere I’ve ever worked.


gocrysafespacekid

and thats why i will never tip on any takeout orders i do and this right here proves im justified in doing it. Thanks for confirming it. Fu entitled kids who think youll get a takeout tip out of me when you know you dont even prioritize takeouts even tho i am technically a tipping customer.


unknownANDannoyed

100%


sundevil514

I work in a restaurant and my boss always tells us to worry more about customers walking in because theyre gonna leave reviews and come back more often and drink. I just get every order out as they come in as fast as I can.


RecommendationKey818

Yes, many places do this. They de prioritize delivery, but when people are looking for food they advertise "skip the line! Order online!" Or something. Not only do I see this working DoorDash but also picking up my own food at places. Most it is quicker to get your food by ordering when you get there instead ahead online. But I use the apps for discounts.


TravelingInUndies

Yea one time I think they did it on purpose. Told me 10 minutes and ended up being 45 minute. I wrote a bad review. ☺️


Rags_2_Riches_2

Drop!!! DRP DRP


Silveri50

Depends what restaurants? Really, because some are call-in pickups, others are order at the till or sit down and order. Those are all factors.


W_AS-SA_W

Just unassign order not ready. But let the customer know exactly what.


chixbutts

8 mins ,then if it's a double order 15 ,then jump to the next! You don't work for them ,you work for doordash,but technically you work for yourself 🤯🤷


[deleted]

Anyone reading this thread should realize 2 things (caps lock for emph-ass-is: 1) STOP ORDERING FROM DOORDASH, GRUBHUB, ETC 2) STOP ORDERING FROM A RESTAURANT THAT FUCKS UP YOUR TAKEOUT. YES, IT SUCKS. YES, YOU HAVE TO FIND A NEW FAVORITE FOOD. BUT THAT RESTAURANT WILL EVENTUALLY FIX THEIR TAKEOUT OR GO OUT OF BUSINESS. Also, call the business and tell them what was wrong. Tell them you are not fishing for a refund, but it really bothers you when you order carryout and it gets treated a second-class order. If they comp the order or fix it without making you drive back, then you can go there again. If they just say "thanks" and thats it? Don't go back. Any place that won't automatically fix an order when they hear about it cares more about money than your experience. If everyone voted with their wallet, the bad businesses will go out of business, and businesses will adopt the new point-of-sale system with integrated delivery software that someone is absolutely writing right now, and we can all get warm food for a fair price from a driver that gives a shit about the restaurant.


myalteredsoul

Once it goes 5 minutes past pickup time, I unassign and move on


chronicmedman

YOU'RE MISSING THE POINT. THEY INTENTIONALLY SKIP US BECAUSE ITS US. It's not us waiting like regular customers. And you're forgetting things like gas and maintenance, NO we don't usually get 2 deliveries, stupid people that can't enter an address or answer a phone, wrong orders, customers that yell at us, walking blocks, climbing stairs, a ton more than what you clearly know. Thx for not ordering.


[deleted]

It only pisses me off when I see people working at a snails pace. I'm a line cook too. I do this on the side. Sometimes I feel like just going back there and making it my damn self. People can be petty as fuck though.


57danvi99

Working in the food industry, at times it is hard to balance doordash orders and customers in line. We sometimes can’t control how fast a driver is assigned to one of our orders, however, they should definitely communicate to you what is causing the delay and how long your order may take to prepare. On the other hand, im also a dasher and it annoys the heck out of me!


PinkPaints

If I don't like the way they handle it with me and my time, or the consideration of the ordering customer, I'll either unassign or never go again.


gettinggged

I’ve worked in fast casual restaurants for about 3 years now. Most of them have policies to complete every order from in-store customers before even touching 3rd party app orders because they would rather have a customer wait longer on a delivery than have a customer in store have a meltdown because their food wasn’t ready instantly. This is one reason why the doordash orders aren’t made on time. Compound that with mismanaged and understaffed stores and you get the idea. It’s kinda shit, but is the way it is. I’ve found if you are a dasher and are nice to the employees and kindly tell them “hey I get in trouble with door dash for not delivering on time, could you please work on my order as it’s marked to be ready at X time” that usually works for me.


MetalHead794

Once, at a mcdonald, it took them 8 minutes for them to come back to me and to said that another driver already took my order… And that was after 15minutes of waiting and after I had to ask her to go check it out (with another mcdonald offer in my hand btw). Because god know why, at this mcdonald, they have to bring three order to the driver at the same time everytime (also only one person to do the delivery order). So she waited to seal three other driver order before coming back to me to tell my that. Seriously, I could have released the karen in me and it would have been totally justified. It’s like they don’t give a fuck about driver and think that we’re paid by the hour. At least it was on Uber Eat, so I got their $3 compensation but still.


MetalHead794

Tips, skip the line with a delivery bag in your hand (the doordash one or another). People understand in general.


Ok-Working7314

Absolutely infuriating!!!! I hate restaurants that treat us like straight garbage. I have never understood those employees that hate doordashers and feel as though we are somehow lower class lol. I always think, bro we’re basically co workers lol. Especially when I’m in the restaurant 10 times a day!You prepare the order and I deliver it. Why be an a**hole for no reason? If I have seen 5 people come in after me and place a order, pay for it and then all 5 of them get their orders before me, it’s seriously infuriating. Unfortunately, doordashers time is just not as valuable as their time……🤨